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Hospitality TV Vendor Shortlist
We’ve surveyed 323 hoteliers across more than 23 countries to understand which are the best Hospitality TV vendors, along with everything you need to know in order to buy the right Hospitality TV for your hotel (including our 2022 Hospitality TV Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Monscierge
4.7 (251 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted Monscierge as the #1 Hospitality TV provider in the 2022 HotelTechAwards
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We are a technology firm that promises to increase your communication, guest experience and staff accountability for the hospitality industry.
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Zafiro
The most complete interactive television and casting solutions for the hospitality environment
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INTELITY
Elevate your guest experience by providing easy access to content your guests want—their own.
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Hoteza Limited
4.9 (13 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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A set-top box-free IPTV hosted solution that runs on hospitality Smart TVs. Ease and flexibility, for every guest.
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eRoom Suite
Hiperpersonaliza la experiencia de tus huéspedes a través de la TV en tu hotel
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Sonifi
2.9 (17 reviews)
Ht score logo 48 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Technology, Over-the-Top, Hospitality Services, Internet, Interactive Television, and Professional Solutions
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Enseo
ENSEO ENABLES HOTELS TO ENGAGE MORE DEEPLY WITH THEIR GUESTS BY PROVIDING THEM WITH MORE UNIQUE CONTENT CHOICES
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DirectTV Hospitality
3.4 (11 reviews)
Ht score logo 32 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guest Facing Tech,Guest Room Entertainment
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Nonius
Enhance guest experience with access to TV channels, Entertainment, VoD, Internet, Room Services, Information, Promotions, Content streaming and TV shopping.
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Comcast Business (TV for Hotels)
Guest Room Entertainment, Television, Sports Channels
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PRODUCT BUNDLES
These Product Suites Also Contain Hospitality TV
Other solutions that offer an integrated hospitality tv add-on module with their core product offering
SuitePad
4.7 (219 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2022 HotelTechAwards
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or read reviews

SuitePad’s Hospitality TV product suite also includes:

OVERVIEW
What is Hospitality TV
Simply installing a flat-screen television in your guestrooms isn’t enough to keep your guests happy and entertained. In fact, the actual TV screen is arguably the least impactful component of your guestroom TV setup. A hospitality TV system is what brings the humble screen to life: this system controls your TV channels as well as on-demand and streaming media, interactive and branded content, and even an interface that allows guests to purchase upsells and add-ons. A strong hospitality TV system will also include an interface where you can manage the content your guests see, track usage, and customize the in-room experience. Hospitality TV doesn’t only entertain guests; it can also boost overall guest satisfaction, enable your staff to work more efficiently, and increase topline revenue.
Finding the right Hospitality TV solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Hospitality TV vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
BENEFITS
Why Do Hotels Need a Special Kind of TV?

 

  • Powers in-room TV entertainment: A hospitality TV system gives guests a slew of entertainment options, local and cable TV channels, streaming apps (Netflix, Hulu, etc.), on-demand movies, music, fitness videos, and more

  • Customizes the TV experience: You can control what guests see when they turn on the TV, complete with branding like your logo and imagery and a personal welcome message that uses the guest’s name, for example.

  • Hosts interactive content: Most hospitality TV providers include a digital hotel directory and tools for you to highlight promotions and upsell opportunities to guests

  • Provides tech support resources: Representatives from the hospitality TV provider can help your guests and staff troubleshoot TV issues.

  • Adds touchpoints for you to engage with guests and build brand recognition. Use the big, beautiful TV screens in your guestrooms to your advantage by showcasing your brand, your outlets, and promotional opportunities that will increase your top line. You can reinforce your hotel’s brand with a fully customized welcome screen, and you can strengthen relationships with guests by personalizing the TV experience with the guest’s name.

  • Increases guest satisfaction by allowing guests to enjoy the entertainment options they truly want. Many of today’s guests aren’t interested in the local TV channels or in pay-per-view movies; instead, they want to stream their favorite Netflix show or do an on-demand fitness class. Guests will appreciate being able to seamlessly stream their show on the guestroom TV or cast media from their own device to the TV.

  • Offloads tech support tasks from your front desk staff or on-site IT department. Your staff can do their jobs more efficiently if they can shift the responsibility of resolving guests’ TV troubles to the customer support representatives who work for your TV vendor.

PRICING
How much should hotels expect to pay for hospitality TV services?

 

Pricing for hospitality TV services varies widely depending on your desired features, location, and property size. Contracts generally include a monthly fee per room, and sometimes an implementation fee is charged. For a basic hospitality TV package that only includes some local and cable channels, you can expect to pay roughly $5 to $10 per room per month. A more sophisticated system that includes streaming services, custom content, widgets like weather and flight tracking, and a management portal can cost double or triple the price of basic channels - or higher. Hospitality TV vendors can provide personalized quotes based on your hotel’s characteristics upon request.

IMPLEMENTATION
How long does it take to install and onboard with a new hotel TV vendor?

If your hospitality TV project includes purchasing and installing new TVs, then your first step is to procure the devices. Depending on how many you order and where they’re coming from, it could take weeks or months for the TVs to arrive. Many hoteliers choose to hire a professional installation team to unbox, mount, and program the TVs. TV installation doesn’t take too long per room, so you might not need to block rooms for longer than a day or two once the hardware has arrived.

 

Once your TVs are ready to go, you will need to implement your TV service. Your vendor will give you access to a management portal where you can set up any custom content you want to display, like a personalized welcome screen and images or videos about your property. You can also integrate your TV system with other hotel technology, such as your PMS or CRM, so guest profile details can flow through to the TV (like the guest’s name, so you can display a personal welcome message). You’ll have plenty of support throughout this process from your hospitality TV vendor - either a centralized onboarding team or a dedicated account representative. 

 

After completing the main setup steps, you’ll want to test each TV to make sure everything works properly. Turn on the TV, make sure your hotel content looks correct, and check that you can access TV channels, on-demand media, and apps. It’s also prudent to train your staff on common questions they might receive from guests. While the technical troubleshooting can be handled by your vendor’s customer support team, your front desk staff should be able to handle basic questions, like how to access Netflix or how to set parental controls. Lastly, to prevent unnecessary inquiries to your staff, it’s a best practice to place a brief TV instruction guide in each guestroom so guests know how to turn on the TV and access content.

FAQs
Hoteliers Also Ask
A hotel TV might look identical to a standard consumer TV, but it’s what you see on the screen when you turn it on that sets a hotel TV apart. A hospitality TV includes not only local and cable channels, but also content related to the hotel and perhaps the ability to book restaurant reservations or purchase add-on amenities through the TV.
Engagement: How many guests are interacting with the content on your TVs? If you’re switching from a basic TV provider to a more sophisticated hospitality TV system, then you can compare engagement metrics pre- and post-implementation. Upsell revenue: Revenue generated via guestroom TVs from promotions and upsells is a great way to calculate a return on your hospitality TV investment. Guest review scores: Guest satisfaction metrics, like review scores, can tell you if your hospitality TV system enhances or detracts from the stay experience. If you notice scores increasing, and guest reviews mention positive experiences with the in-room entertainment, then you can be confident that guests like the amenity. But if scores drop, coupled with review comments that mention negative experience with guestroom TVs, then you’ll want to revisit your configuration and troubleshoot any issues surfaced in reviews.
Hospitality TV offers many features that standard TV service does not provide. For instance, hospitality TV can host curated content about the hotel and display information specific to each guest’s reservation.
Hotels generally purchase TVs in large quantities and at wholesale prices, so the price per device is often cheaper than what an individual consumer might find at a big-box electronic store. Hotel TVs can cost around $100 to over $1000 depending on the device specifications.
Hotel TVs are designed for use in hotels, not private homes. Although you might be able to find the same TV model at your local electronics store, the interface and entertainment options available in a hotel will be different from the TV service available through a company like Comcast.
Many modern hospitality TVs have smart TV functionality, such as the ability to log into streaming apps and watch movies and shows on-demand. In addition, some hospitality TVs allow guests to cast content from their own devices, which is a popular feature of smart TVs.

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We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

Maintaining independence and editorial freedom is essential to our mission of empowering hoteliers.

Core Hotel Tech Report content is never influenced by vendors and sponsored content is always clearly designated as such. Our team will only write sponsored content about products that we have either (1) demoed (2) gathered extensive user research on or (3) used ourselves.

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HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.