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The 10 Best Places to Work in Hotel Tech 2021

by
Hotel Tech Report
2 weeks ago

Each year Hotel Tech Report surveys thousands of industry insiders to find the best hotel tech jobs and employers globally. In 2020, the COVID-19 pandemic wreaked havoc on the hotel industry.  The World Travel and Tourism Council predicts that 121 million of the 330 million jobs tied to tourism around the world will be lost in 2020.  Despite existential challenges, hotels and their vendors have proven resilient in the face of the biggest challenge ever posed to the hospitality industry by working together. But there’s always opportunity in crisis.  The pandemic has advanced digitization in the global economy by at least 5 years according to most experts.  Hotels that already had adopted technology like contactless check-in and guest messaging software have had a massive advantage since the pandemic broke out and the importance of technology for running a successful hotel business will continue to rise over the coming years meaning that demand for hotel technology talent will grow with it. Here at Hotel Tech Report, we’ve interviewed countless hoteliers about their journeys from being hoteliers into lucrative technology careers like Del Ross, Marco Benvenuti, Sameer Umar, and Kevin Brown. For hoteliers furloughed on the sidelines, there is an unprecedented opportunity to pivot into a technology career leveraging skills and knowledge from hospitality experience.   But which hotel tech companies should you apply to? Every year we do the hard work for you and survey thousands of hotel tech professionals to find the best companies to work for in the hospitality industry. We ask respondents to rate their employers from 1-10 on these key variables:  Work-life balance Personal development opportunities Gender equality Confidence in company direction Values alignment 2021 Bonus Question: Rate your firm’s COVD-19 crisis response Hotel Tech Report creates this list each year for two reasons: (1) to help industry professionals find the best hospitality tech jobs and (2) to help hotel tech buyers understand that it’s just as important to partner with great organizations as it is to find great software tools and products. Vendor culture is important to every aspect of a vendor relationship: Product: Great workplaces attract the best talent who make the best products Customer Support: Happy client reps give better service and stay around longer developing deeper relationships. Sales: When a sales team has high turnover, innovation gets strangled because there isn’t enough cash coming in the door to invest in innovation. Our 10 Best Places to Work in Hotel Tech list features companies who foster wonderful work environments for employees.  In return, those employees deliver incredible products and services to clients. Without further adieu here are 2021’s 10 Best Places to Work in Hotel Tech…     10. Siteminder (TIE) Right before the coronavirus pandemic broke out, industry leader Siteminder reached an incredible milestone earning itself unicorn status.  Under the stewardship of CEO Sankar Narayan the firm quickly composed itself when the pandemic broke out and began rolling out initiatives to support both employees and customers like its World Hotel Index sharing real-time data with the industry when historical data just wouldn’t cut it.  Siteminder has an internal slack channel called #stayingsocial dedicated strictly to team members having a social communal space in the age of remote work.  This is pretty typical for a small startup but much rarer in the world of 700 employee behemoths.  The great part about working at a large startup-like Siteminder is that there’s almost limitless upward mobility according to one employee working in operations at the firm, “They allow me opportunities to take on more responsibilities that are even beyond my scope to develop my skills and prep me up for bigger roles. They also give leadership training to enhance to continue developing my capabilities.”  If you’re looking for a fast-paced global startup on a world domination path - then you should absolutely be dropping a resume at Siteminder.  The best part is that they’ve got offices all around the world so even if you prefer the WFH life your colleagues shouldn’t be too far away no matter where you call home.     10. Atomize (TIE) This is Atomize’s first time making Hotel Tech Report’s annual Best Places to Work list but we doubt it will be their last.  In true Swedish fashion Atomize rates amongst the highest on the list for gender equality with a 50% ratio of men to women on its leadership team.  Atomize also rates very highly for culture alignment with a score of 97.8%.  Perhaps the biggest standout for Atomize was how highly employees rated the firm’s COVID-19 response and support for clients during a crisis.  “Everyone from finance to product development has chipped in to try to support clients. We have for instance developed a relief-program for those that are hurting really bad, we have updated the product to amend for the large drop in occupancy for hotels, etc,” one Atomize executive told Hotel Tech Report.  Atomize made it through COVID-19 without a single layoff which is a testament to the longevity of the business and its and commitment to team members.  During the crisis Atomize stayed calm, launched the 2.0 version of their core RMS product, and even found time to bring the team together for a BBQ this summer during a slow down in transmission rates.     9. Hotel Effectiveness Georgia (the U.S. state not the country) based Hotel Effectiveness is in the business of helping hotel owners more efficiently manage labor but the question is: how well do they manage their own labor? It turns out they do a pretty darned good job at fostering internal culture.  Prior to the pandemic labor costs were the biggest focus area for most hotel ownership and management groups - despite the shift in focus Hotel Effectiveness managed to grow through the pandemic all while placing a heavy emphasis on quality of life for employees.  Team members cite a high percentage of employees being groomed from junior roles into leadership positions, flexible PTO programs, and strong opportunities for women.  PTO is great but Hotel Effectiveness management goes one step further where they encourage team members to completely unplug and not even check email during their vacation.  Adding icing to the cake, employees raved about the firm’s response to COVID-19 where it was able to grow without any layoffs needed.  One engineer raved about the Company’s COVID-19 response, “Hotel Effectiveness immediately shifted priorities specifically to address the changing needs of our clients. Hotel Effectiveness provided new guidance materials, payment options, and built new features (such as Daily Wellness Check-In) under tight deadlines to meet the new needs of our customers.”     8. EasyWay Big congrats to the first-ever Israeli startup to make this list!  If you’ve ever been to Tel Aviv or the Start-up Nation (Israel), perhaps a job interview with EasyWay is the excuse you needed to visit one of the most amazing cities in the world packed with beautiful beaches, vibrant nightlife, and a foodie scene that’s truly in a league of its own.  EasyWay is the quintessential startup with a mentality that so long as you hit your KPIs - the rest of your life is totally flexible.  An EasyWay executive’s quote to Hotel Tech Report about the last 12-months at the company says it all, “The work around the clock in the COVID-19 time was crazy.  We have developed so much stuff, that I almost miss this period. We've learned a lot from that, and staid on our feet! The rest of the team was great and it really gave me confidence in my own abilities.  If you're the kind of person who likes to work hard and play hard - you’d be wise to check out EasyWay’s open positions.      7. Asksuite This is Asksuite’s second year making the list and true to their commercial team’s motto “rockets don’t have reverse”, even a pandemic couldn’t slow down this high flying Brazilian startup.  Florianopolis may not be a hotel tech hub (yet) but the Asksuite team has access to lessons in language, hospitality and other training to upskill their way into global domination.  During the pandemic, leaders have made themselves available for 1:1 meetings to support all colleagues and perhaps it’s this close communication that leads Asksuite employees to rate 98% confidence in the future success of the firm.  Asksuite employees frequently cite an onboarding process that makes all team members feel like a part of the family in short order.     6. RoomRaccoon Despite the pandemic RoomRaccoon doubled the firm’s headcount in 2020 and achieved a major milestone in reaching 1,000 clients.  Employees frequently cite similar aspects of the culture as differentiators like their annual international week at the Netherlands headquarters and an inclusive onboarding program.  One employee within the marketing department told Hotel Tech Report, “This year RoomRaccoon decided to start hiring more new colleagues against the market trend of furlough and letting people go. To smoothen the onboarding process of our new hires we've created an E-learning program and two intensive onboarding weeks. So far we've onboarded 15 new hires since July 2020 that immediately are getting results. Something I'm really proud of!”  If you’re looking for an ambitious organization with a strong remote culture and complementary annual trips to the Netherlands - don’t hesitate and check out open listings at RoomRaccoon.     5. Alliants The Alliants story is the cure to the common venture funded business gone wrong story.  Alliants built the business developing custom software for ultra luxury hotel brands like Four Season and Jumeirah before ever dipping their toes into the SaaS world.  That means they’ve got killer products, an eye for design and engineering to back it up.  Starting in a consultative role for luxury brands has afforded Alliants a luxury not many early stage SaaS products have - cash flow.  How would this impact you when you apply for a role there?  Alliants employees are given a $5,000 stipend to invest in their own education and training.  Whether it’s a paid marketing course or intro to Ruby on Rails - at Alliants you will be able to create your own journey and take control of your destiny.  Have you ever had a boss block your calendar so people can’t book meetings with you? Well, Alliants employees have.  During winter months with less daylight, CEO Tristan Gadsby blocked the entire team’s calendars from 11:30am - 1:30pm to encourage team members to get outside, walk or simply catch some rays.  If that doesn’t sell you I don’t know what will.     4. ALICE This ain’t ALICE’s first rodeo, well it’s their fourth if we want to be precise about it.  ALICE has made Hotel Tech Report’s Best Places to Work list 4 years in a row (2018, 2019, 2020, 2021).  ALICE is an incredible place to work for former hoteliers because employees truly act as a strategic extension of their partner properties.  During the pandemic, ALICE quickly pivoted to rollout closure checklists and other free assets to help partners quickly reconfigure their operations for the new normal.  “The most memorable achievement while working at ALICE this past year was being able to provide support for our employees during the pandemic. The pandemic-related fatigue and anxiety impacted everyone and in different ways. We were able to provide support to our employees through group therapy sessions, health and wellness initiatives, increased one-on-one check-ins regarding fatigue, increased opportunities for learning and connection with one another virtually. I am so proud of how the leadership at ALICE has led us through the most difficult time in our industry's history, and with such care for both our customers, our industry as a whole, and our employees,” says one ALICE team member in an HR role.  Just as important as supporting clients through COVID-19 is supporting colleagues.  ALICE team members were constantly comforted that management understood the stress and challenges they were facing during this historic yet tragic year, encouraging an environment of transparency and honesty about how to cope with natural distractions from work in times of stress.     3. hotelkit Austria-based hotelkit is another repeat visitor on this list moving up from 4th to 3rd place.  Founded in 2012 by hotelier Marius Donhauser, hotelkit is a majority female-run business that’s growing rapidly but responsibly throughout Europe.  hotelkit’s team motto is “one team one dream” and while the team had to work remotely for a good portion of the year, colleagues are hopeful that 2021 will bring back the annual hotelkit Christmas party famous for great eats and poker.  Under Marius’ leadership, hotelkit has fostered a culture that feels like family so it’s no wonder that employees rate the culture so highly across every single vector.     2. Cloudbeds Cloudbeds may be the fastest-growing hotel tech company right now so while their headquarters are in sunny San Diego the Company has got Silicon Valley energy pumping through its veins.  Not to mention, Cloudbeds is extremely global with local managers in 40 countries. On March 11th (yes that’s right when COVID-19 took the world by storm) Cloudbeds announced the closing of an $80M funding round.  Cloudbeds employees tend to share two main things in common: (1) they are extremely performance-driven and (2) they LOVE to travel. One Cloudbeds employee within the operations department told Hotel Tech Report, “I managed to get promoted on my 1 anniversary day at Cloudbeds, I was so happy and everyone was so attentive to me during this process. Cloudbeds is an amazing company, full of amazing individuals, it's so nice to see the owners in our calls and engaged with us all at all times. I used to think I had worked at good companies, till I met Cloudbeds. This is where I want to stay and grow. It will be hard for any other company to take me from here.”  Cloudbeds has TONS of openings so make sure to browse their career page if you’re in the market.     1. Mews This is Mews’ 3rd year making the list ranking #2 in 2019 and #3 in 2020 - but this is their first year topping the list which is a testament to the strong culture at the firm.  Like most fast-growing companies, the pandemic wreaked havoc on projections and business plans for Mews leading to some difficult decisions needing to be made.  Mews not only came through what was maybe the darkest moment in the history of the hotel industry but came out stronger than ever before.  Mews leadership set a strong course for the business cutting expenses, reorganizing the team, rebranding, focusing on remote deployments, and even making an acquisition.  Quite a busy year - even if things had been normal.  Mews management has created one of those infectious startup cultures that can almost feel cult-like at times often intoxicating entire trade show floors (pre-COVID).  It’s not often that employees at an aggressive high-performance tier 1 venture-backed business get to see their founder dancing through a town hall (affectionately named Mews Con) in a silly costume.  Mews pivoted from hyper-growth mode into a sharp focus on profitability right-sizing the business and is poised to come out of the pandemic far stronger than it went in.  Lots of open roles to check out and we’re sure that list will continue to grow over the coming months.  

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Cloudbeds, SiteMinder & Room Raccoon Top People’s Choice Awards in the 2021 HotelTechAwards

by
Hotel Tech Report
2 weeks ago

Each year along with individual awards for the top-rated hotel software in each category, Hotel Tech Report recognizes the Top 10 most customer-centric global companies in the annual People's Choice Awards. The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer-centricity. The HotelTechAwards platform (by Hotel Tech Report) leverages real customer data to determine best of breed products and companies that help hoteliers grow their bottom lines. “The People’s Choice Award goes to a single company across all categories who demonstrates the strongest customer relationships during the HotelTechAwards.  Cloudbeds had more than 550 hotelier customers come out to share overwhelmingly positive feedback about Cloudbeds products in the midst of a global pandemic.  To have that kind of support from clients during the most challenging market in hotel history says all you need to know about Cloudbeds’ commitment to their partner properties,” says Hotel Tech Report CEO Jordan Hollander. Here’s the Official 2021 People’s Choice List: Cloudbeds SiteMinder RoomRaccoon Bookassist OTA Insight ALICE IDeaS Avvio Hoteltime hotelkit The key factors used to determine the annual People’s Choice Award include total verified customer reviews, geographic reach of reviews, and overall review sentiment and ratings. The best companies know that the most effective way to communicate their value proposition is to empower and amplify the voices of their happy customers.  The People’s Choice Award recognizes companies whose customers really value the relationship and partnership. “Twenty years ago we lived in a world where hoteliers just used one of the three or four technology systems out there and typically just ended up using whatever system they had heard of before.  Today there are thousands of SaaS choices in the market and dozens of great options available for most use cases but the market is moving so quickly that it’s hard for hoteliers to identify and keep track of the best products and companies.  This award honors the companies whose hotel customers are the most vocal advocates of their products to make that process easy,” says Hollander.   About the 2021 People's Choice Award The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer-centricity.  Early on as a startup, it’s easier for companies to maintain strong customer relationships with a limited customer base. But as a company grows its install base and scales globally, maintaining high customer satisfaction becomes increasingly more challenging.  Each year along with individual awards for the top-rated product in each category, Hotel Tech Report recognizes the top 10 most customer-centric global companies in the annual People's Choice Awards acknowledging the achievements of top innovators across all categories who embody the values, transparency, and customer-centricity that lie at the core of truly great companies. View Ranking Methodology>>

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Winners of the 2021 HotelTechAwards Announced

by
Hotel Tech Report
2 weeks ago

Hotel Tech Report has announced winners in the 2021 HotelTechAwards, based on more than 10,000 hotel software product reviews contributed by verified hoteliers during the competition.  Winners are selected based on key performance metrics including product popularity, customer satisfaction, integration compatibility, customer support quality, and more.  Winning a HotelTechAward is the highest achievement in the hotel technology industry. “In the midst of a global pandemic, 318,466 hoteliers visited Hotel Tech Report from every corner of the globe contributing 10,227 verified new product reviews during the 3-month awards period to share insights about their favorite tech products to run and grow their businesses.  It has been inspiring to see this massive wave of hoteliers sharing technology insights and product recommendations,” says Jordan Hollander, CEO of Hotel Tech Report. “This is the most comprehensive dataset around hotelier preferences ever developed and it gives unprecedented insights into tech trends for hotels during a pivotal moment in history.  Winning a HotelTechAward is a huge feat with the 2021 competition being the most competitive year ever.  Every company on this list should be extremely proud of what they've contributed to the growth of the hotel industry.” During the HotelTechAwards, hoteliers from the world's leading hotel companies review the top tech products used at their hotels to increase operating efficiency, drive revenue, and improve the guest experience. This data is used to identify the best hotel tech products and organizations. "The HotelTechAwards  are the only prize in the industry that is completely and transparently customer-driven — it's the hoteliers that decide who is best, and it's their opinion that matters most." Gautam Lulla, CEO at Pegasus. "We at SiteMinder believe strongly in the essence of openness; it is what underpins the very core of what we stand for, and the HotelTechAwards, through the program's data-driven and transparent process, aligns firmly with this value.” - Sankar Narayan, CEO at SiteMinder “This honor has deep, personal meaning as it is decided upon by our clients and represents our passion and focus for providing the most sophisticated revenue technology and comprehensive support.” Dr. Ravi Mehrotra Founder at IDeaS “The HotelTechAwards are a powerful stamp of approval for any company to possess and for hoteliers to trust. We value the HotelTechAwards process, which collects thousands of verified reviews from around the world each year.” Alex Shashou, Co-Founder at ALICE “HotelTechReport is the leading platform for technology in the hotel industry, and its meticulous and impartial verification process makes this one of the most prestigious awards.” Moritz von Petersdorff-Campen, Co-Founder at SuitePad The competition spans core areas of hotel software & technology: marketing, revenue, operations, and guest experience. 2021 Voting included participation from major hotel groups including Four Seasons, Hilton, Marriott, Accor Hotels, Hyatt, Intercontinental, Rosewood, and thousands of independents. "We originally created the HotelTechAwards as a democratized way to help our fellow hoteliers quickly determine best of breed vendors based on data they can trust and the scope of the competition this year is a testament to how far the industry has come in the last decade.  The HotelTechAwards rating process is simple, transparent, and unbiased--judging is based on time tested ranking factors, publicly available data, and crowdsourced insights from verified hoteliers who have hands-on experience with each product.” The HotelTechAwards are often referred to as "the Grammys of Hotel Tech" and winners were selected from the top technology products around the world. The HotelTechAwards are the industry's only data-driven awards platform with winners determined not by a handful of judges or popularity votes but by a global community comprised of thousands of verified hotel technology users across more than 127 countries.   Best Hotel Software Companies List >>

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Is a Degree in Hospitality Management Really Worth it Right Now?

by
Hotel Tech Report
2 months ago

Choosing a career path is a big deal. And deciding whether or not to pursue a bachelor's degree is a major part of that career plan. So what to do during a pandemic --  especially when you’ve been considering getting a bachelor's degree in Hospitality Management (hotel and restaurant management)?  You’d be right to take a minute to consider whether or not pursuing a degree in hospitality is really worth it, given that hospitality has been hit especially hard by the pandemic and there are tons of low-cost online accreditations available today. There are a few key areas to explore, such as the outlook for the industry, what you’ll learn, and what marketable skills you’ll get from your investment in the degree. From there, you can make an educated decision about whether or not a hospitality degree is right for you.   Developing a Framework to Answer the Question Like anything in business (or life) there is a cost and a benefit calculation you'll need to make to decide which path to pursue.  The cost side of the equation includes both the direct expenses of higher education like tuition as well as the opportunity cost (i.e. how much money would you be making during those years if you went straight to work?).  Hospitality and tourism management school tuition varies widely based on pedigree (reputation of the school) and location.  A Bachelor of Science in International Hospitality Management from EHL costs around $206k (188 CHF) over 4 years including food and accommodation.  According to NerdWallet's student loan calculator a $200,000 loan with 5% interest and a 10-year term requires $2,121.31 in monthly payments.  That doesn't necessarily mean that you need to make $25,000 per year more from year 1 but you should expect that over the long run the difference in salary helps to more than offset the cost of a degree.  Let's use a stylized example to illustrate this point: you are considering whether to leave high school and go straight to becoming a hotel concierge to refine your skills and ultimately become a hotel manager.  The average full-time hotel concierge or guest services manager makes from $23,000-$38,000 per year.  Let's say, for simplicity, it will take you 10 years working your way up as a concierge before you can become a hotel manager without a degree.  During those 10-years you would make $300,000 using an average of $30,000 per year salary. Hotel managers typically make from $61,000-$200,000 per year. Now let's say that with a degree from EHL it would only take you 3-years as a concierge to become a hotel manager.  That means in years 1-4 you spend (-) $200,000 on education.  Then in years 5-7 you make $90,000.  Finally in years 8-10, you make $210,000.  In this scenario, you would have netted $100,000 in salary so all else equal you would be better off without the degree. This example is designed to stylize the decision-making process, not to tell you whether or not you should get a degree.  What if EHL grads make more as hotel managers than non-grads? Are there other long term benefits of a degree like the potential to move into higher-paying corporate management roles? Are there networking and alumni opportunities that must be factored in?  Will you get paid real-world experience with your degree or exposure to differentiated entrepreneurship coursework that are otherwise inaccessible to those without one?  Do you need the degree program to be eligible in the future for a Masters in Business Administration (MBA) and unlock even higher salaries in the future?  Are there financial aid packages or scholarships available to lower your expense levels? The first step to answering this question is plotting out what you think the future looks like and then going out to validate your hypotheses by talking to real people who work in the hospitality business.  Ultimately this exercise will show you that there is no black and white answer, these calculations vary dramatically based on which segment of hospitality you aim to work in.  It probably doesn't make sense to attend EHL at full tuition in order to get into foodservice or entry-level guest service roles but it may be the only way to grow into a business management role VP level or higher at brands like Marriott and Hilton.   What’s The Outlook for Travel and Hospitality? The pandemic has put industry forecasts into disarray. What had been shaping up to be another strong year in a decade-long boom of travel and tourism turned into quite the opposite. Travel has flatlined and things are changing so fast that it’s hard to get a grasp on the industry’s future prospects.  One of the most reliable forecast sources is STR, which tracks the health of the hospitality industry. STR’s Data Insights Blog has been tracking the regional and global impact of COVID. The bad news is that STR predicts a long road ahead, with recovery back to 2019 levels not happening until 2023. That’s a long way away; but as we’ll see below, this long road to recovery can be an advantage to those just starting out in their careers.   The good news is that industry fundamentals remain strong. People love to travel. And, even though it’s likely that business travel will be slower to return (and may forever be changed), the industry’s gradual recovery provides ample opportunity for career advancement.   What Marketable Skills Will I Learn?  The value of a hospitality management degree lies not just in the future career opportunities but also and be marketable skills that you will learn. There are four core areas that a hospitality management program will cover:  Operations. First and foremost, you will learn the ins-and-outs of the business of hospitality. This includes all day-to-day aspects of hotel operations: checking guests in at the front desk, managing guest requests in the back of the house, scheduling staff,  Revenue. The business of running a hotel involves three key departments: sales, marketing, and revenue management. You’ll learn how each department contributes to a property’s topline revenue and bottom-line profitability. Increasingly, these departments are overlapping and so it’s helpful to have a grasp across all aspects of a hotel’s revenue-generating roles. People management. One of the most important skills for any hospitality professional on the management track is people and human resources. It’s a critical piece of any job in hotels because there are so many people to manage. You’ll learn about what it takes to manage a workforce, including performance management, hiring and training staff to meet service standards. Customer service. The essence of hospitality is customer service. This is the most practical skill that you will learn, as people skills will always come into handy. With the practical hands-on training of a Hospitality Management degree, you'll get  Leadership. Many college degrees struggle to include a hands-on component that teaches you real-world leadership. You can go through college for four years and end up without any practical experience. All of the best hospitality management programs include an internship component of part of the graduation requirements. This means that you will have hands-on experience in an actual business upon graduation. So even if you decide not to go into hospitality, you'll be able to translate your real work experience into conversation points for your job interviews.   What Can I Do with a Bachelors in Hospitality Management?  The most obvious career path involves a role in hospitality. Your potential path with a hospitality management degree may include roles in a few different departments, such as: Operations: The operations of a hotel include the front desk, housekeeping, maintenance, and day-to-day management. Roles here include managing a department, such as the front-of-house or housekeeping, and culminate in a job as a general manager.  Revenue: Sales, marketing, and revenue management are responsible for generating business for the hotel. There are many roles here to consider:  Revenue manager,  HR: One of the core back-office functions at a hotel is HR. This could be both at the property level and corporate level. HR managers are responsible for people operations:  overseeing the hiring, firing, and performance management process so that everything is legal and according to company standards; handling employee complaints and generally being an advisor and resource to employees across the operation. Accounting: Another core back-office function is accounting. These employees are the ones that manage the financial inflows and outflows from property (or group of properties).  Most roles in this specialization require a further degree in accounting, so keep that in mind if you want to pursue a dual degree alongside hospitality management. Business Development/Finance: Business development involves finding locations for new hotels, evaluating the financial feasibility of acquiring existing hotels, and working on the financial side of the industry. Someone with a hospitality management degree working in business development has a very unique skill-set but maybe in high demand. Gaming: Casinos have a very unique footprint and require their own set of skills. Specializing in gaming can give you a competitive advantage in certain circumstances,  especially if you're interested in working in a hotel market with a heavy gaming component, such as Las Vegas. Also, if you are interested in gaming, it makes sense to strongly consider UNLV’s hospitality program! Food and beverage: Many properties have expensive food and beverage operations. There are many aspects to manage here, from room service and catering to individual outlets, which means that F&B offers many opportunities (both in and outside of hotel-affiliated outlets). The skills you learn from your degree in hospitality management are transferable to other areas as well. A graduate with a strong grasp of management, leadership, and operations will be well-positioned for other roles too. Some related roles to consider: Hospitality tech: Expertise in hospitality is in especially high demand with technology companies serving the industry.  You could translate your hospitality management degree into an entry-level role at one of these companies, which will put you on a career path in the technology industry. Account manager/sales manager. Sales and account management requires a lot of soft skills that you'll learn when you get a degree in hospitality. There are also many entry-level jobs in these two fields -- especially for those with strong sales and people skills.  HR. People management is an essential part of any company. Put your organizational and operations knowledge to work, alongside your interpersonal soft skills, in HR. Management training: Your degree is a signal that you are organized and capable of. You could also look for a role in a different industry that come on a management training track. Hospitality consultants: There are many firms that serve hotels and Hospitality brands as contractors and independent hospitality consultants. If you wanted to tackle a broader array of challenges for multiple clients, this could be a great choice for you. Event planning: Event planners don't necessarily have to be on staff at a conference center attached to a hotel. From independent wedding planners to corporate event specialists, you could put your hospitality knowledge to use as an event planner. See more in our in-depth guide to hospitality careers, including job descriptions, salaries, and more.   How Do I Choose a Hospitality Management Program? There's a lot at stake when you choose a hospitality management program. It’s a major investment. A few things to consider as you evaluate programs: Quality: First and foremost, make sure that you are going to a reputable school. A few of the most well-regarded are the Ecole Hôtelière de Lausanne, Cornell University’s School of Hotel Administration, Hotelschool The Hague, and the University of Nevada’s William F. Harrah College of Hotel Administration. For a full list, check out the top hotel schools in our hospitality industry guide. Each school should be evaluated for the quality of instruction and access to industry leaders. You also want teachers that are practicing experts in their field, rather than relics of an industry long gone. Specialization: Next, look carefully at the program’s class offerings. Does the program offer the courses that you need for your career path? Do you see specializations that interest you? Remember that it is not just a general education that matters; you also want to get deep dives into the most marketable skills for today's economy. Make sure that you can get the type of education you need to position yourself for success. Network:  Major part of the investment is getting access to a quality Alumni network that can help you find jobs once you graduate. It might seem far away, but you’ll want to leverage the power of the university’s network when you're looking for a job. And also: a career office that can connect you to the best job opportunities. Some notable alumni from the top schools: Cornell: Andrew Tisch, head of Loews Hotels; Will Guidara, restaurateur of Eleven Madison Park and NoMad and TV personality Aida Mollenkamp.  UNLV: Marco Benvenuti, co-founder of hospitality tech company Duetto; hotel-casino mogul George Maloof; Bill Hornbuckle, president of MGM Resorts International; Celebrity Chef and Restauranteur Guy Fieri. EHL: Daisy Soros, philanthropist; Craig Claiborne, New York Times restaurant critic; Georges Plassat, businessman. Hotelschool: Joris Bijdendijk, Dutch celebrity chef; Marc Bolland, businessman and CEO of Marks and Spencer; Erik Tengen, founder and CEO of Oaky.   Cost: Finally, you want to make sure that the cost is worth it! Sticker shock is understandable, especially in the United States where college costs have skyrocketed. Look at the overall cost of the program tuition, as well as related cost-of-living, and measure against the income potential for your career. See next section, as this is usually a top criteria under consideration when deciding on a Hospitality Management program.   How much does a hospitality management degree cost? Out of the criteria listed above, cost is often one of the most important ones.  With the cost of fees and other non-tuition expenses, the total cost of a degree can get quite expensive. As a prospective student, you want to know that your degree will be a good investment. Here's a breakdown of the cost of the best hospitality management programs, followed by a quick calculation you can make to see your return on the investment. Cornell School of Hospitality. Undergraduates can expect to spend $58,586 (out of state) or $58,586 (in state) per year on tuition and around $16,000 on housing and dining. For a Cornell Master in Hospitality degree, expect to spend $87,879 for tuition and around $2,500 per month for books, fees and other living expenses. There are also several scholarships and financing options for those looking to fund the program with federal and private student loans. More on Cornell Hotel School tuition, financing and scholarships here (undergrad) and here (graduate). There’s also a useful financial aid calculator. EHL. The total cost of an undergraduate degree is 197,789 Swiss francs, including housing and health insurance. That cost is less if you are a Swiss citizen or are eligible for a subsidy: “only” 112,010 Swiss francs, also including housing. There are also scholarships for international students and Swiss citizens. More on EHL’s tuition and scholarships here. Hotelschool. One of the more affordable hospitality business schools, tuition for a bachelor's is 24,300 Euros per year for non-Europeans and just 10,360 Euros for Europeans. Other expenses are variable, depending on where you decide to live while on campus. International students can also apply for the Holland Scholarship for students outside of Europe who want to do a Bachelors or Masters in the Netherlands. More on the bachelor program’s costs for non-Europeans here and Europeans here.  University of Nevada. Annual undergraduate tuition costs at UNLV run $8,604 for residents and $24,258 for non-residents. Graduate tuition is $6,517 for residents and $22,171 for non-residents. Depending on whether students live with parents, on-campus or off-campus, non-tuition expenses range from $20,000 to $40,000 per year. For financing the degree, there are both federal and private loans available, as well as scholarships. More on tuition here, with this calculator to estimate total tuition and fees. Of course, the sticker price doesn't necessarily mean that you need to pay out-of-pocket. Each program offers financial aid and scholarships,  so you can take out a combination of loans and perhaps some “free” money to make the program tuition accessible to you, regardless of your personal financial situation. To calculate the return on your investment in a hospitality management degree, you need to first determine what your career path looks like. Review the average salary of hospitality jobs in our hotel industry guide and then calculate a 10% payback rate, a reasonable expectation on repayment. And then divide it by the cost of your degree to calculate how quickly your investment will be repaid. Since the goal of getting a degree is to earn a higher salary (and thus increase your lifetime earnings over your entire career), this helps you compare one program to another. This is just a rough estimate but it is a helpful calculation! ROI= (target role salary*.10)/cost of degree   For instance, let's say that you go to the University of Nevada as a non-resident undergrad and your target role is GM at a boutique hotel. Per our guide, the average salary of a hotel general manager is between $75,000 and $140,000. Take the midpoint of that as $100k, multiply by .10 (assuming that you use 10% of your salary to pay down loans) and divide by an estimated total cost 220,000 for a 4-year program. You get a payback period of 22 years. Of course, that doesn't include any amounts paid out of pocket, scholarships or interest costs. So you should adjust this comparative calculator accordingly, adjusting for your own interest and non-tuition costs.   So...Should I Get A Bachelor’s In Hospitality Management?  Ultimately, the decision is yours. While it may seem like a tough time to go into hospitality, we are bullish on the future of travel and hospitality, especially when the time frame is three to five years out.  So now could be the perfect time to get a degree in hospitality management, as you have two major advantages being early on in your hospitality career: your salary needs are lower and you have plenty of time for the industry to recover. You could take the time to earn your degree and really dive into a specialization that will remain competitive as the industry recovery unfolds. Then, right when you're ready to enter the workforce, you’ll be well-positioned. For instance, you may want to consider focusing on revenue management and marketing, which are marketable skills regardless of industry.  and then you will have more options upon graduation, so you could enter the management track and operations, revenue, or marketing.  Hotels will be doing more with less for the foreseeable future. So you just want to make yourself as competitive as possible if you choose to get a bachelor's in hospitality management. If you use your time earning a degree wisely, develop a broad base of soft skills around collaboration, communication, team building, and leadership, you'll be well-positioned to thrive!   Further Resources Want to learn more about the hospitality industry as you decide if a bachelor’s in hospitality management is right for you? Check out these resources: Our complete guide to the hospitality industry Our complete guide to the hotel management industry A deep dive into the various hospitality careers to consider Everything you need to know about hotel operations Exploring the revenue management career path  

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Hcareers: How to Use the Platform to Find Your Next Hotel Job

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Hotel Tech Report
5 months ago

Losing a hospitality job is awful. It's one of the most stressful things that can happen. This stress is being felt by so many of our colleagues in the hospitality industry during COVID-19. Many have either been temporarily furloughed or laid off permanently.  The sheer number of layoffs and furloughs, coupled with a recovery still in its early days, has made for a competitive job market.  This is an unprecedented human resources and talent challenge for the industry.  As you look for your next opportunity, one of the most helpful resources is Hcareers, an online job platform exclusively for hotel jobs. On Hcareers, you'll find jobs without having to come through irrelevant listings as you might on another job site. This saves time and reduces frustration, two resources that are often in short supply during a job search.  The platform is so strong that the AHLA (American Hotel & Lodging Association) trusts it to power their own member career center serving both AHLA hospitality employers and hospitality talent.  At the time of writing, Hcareers.com had 48,635 active jobs listed for hospitality professionals. We're living in challenging times, there's no doubt about it. We're all taking it day-by-day, step by step. To help you with your next step, here’s a guide to searching for your next  opportunity on Hcareers. Stay positive and keep at it!   Step 1: Pick your job The homepage gets straight to the point. You'll have to create an account later but for now you can search without one. All you have to do is enter your target keyword and/or your preferred location. As you start to explore new opportunities, try not to be too specific (unless you have to). You may want to learn about different segments, areas or roles that you hadn't considered before. It’s a perfect time to consider new ways to push your career forward!  You can search for jobs across departments, from revenue to F&B, housekeeping and front desk. Hcareers also includes adjacent opportunities outside of the traditional Hotel footprint, such as managing an airport concession, corporate catering and more.     As an example, we're going to search for a general manager role. Let’s say that I'm an assistant hotel manager of a limited-service hotel near the Miami airport but open to roles anywhere in the United States. Right now, I'm less worried about the location and more about furthering my career. Ideally, I'm looking for a promotion --  and I'm willing to take the leap of faith during this uncertain time to get ahead in my career. I'd also like to do something outside of the limited-service category to bolster that part of my resume.  To increase the odds of finding something that may work for me, I’ll get some ideas of similar roles from Hcareers. This helpful auto-complete functionality is a great way to learn about jobs you may not have considered before! I type in “ general manager” and review the suggestions.     As I mentioned, I've been working in management at a limited-service hotel near an airport. So I understand the needs of the business travelers that make up the bulk of our clientele. I'm going to start by looking at that Airport Lounge category.   Step 2: Pick your location Limiting your location will reduce your results. If you absolutely must be near a specific location, enter it here. Otherwise, leave it blank to have the best chance of finding a job that interests you and aligns with your experience and career objectives.     Another benefit of searching without a location at the start of a job search is to deepen your understanding of what’s out there. Are there markets oe industry segments with lots of jobs? By keeping the search wide, you’ll get a better idea of what types of roles are available in different geographies and areas of the industry.   Step 3: Find Jobs Next, I click on find jobs to review the relevant results.  As you can see in the screenshot below, there are a variety of opportunities here; they’re not all airport lounge positions. This is actually one of the great things about Hcareers: it will expose you to other relevant jobs so that you can compare in the same view.     Step 4: Filter for Fit Once you scroll through the results and have a better idea of what would fit with your current goals, use the filters on the left to further target your search. In my case, I'd like a full-time role with a mid-level of experience, and a job listing that’s been posted in the past week. Playing with these filters allows you to see the types of roles that are available at different experience levels,  as well as the recency of the job postings. Older listings may have gone stale I'm going to prioritize recent listings within the past week. Also, if you've been furloughed, there's a filter for temporary jobs. These listings may not be directly in hospitality but could be an option for those looking for employment until the end of a furlough.   Step 5: Register or Log in At this stage, you might as well register for a new account or login. You'll need an account to take advantage of the great features on the individual job listing pages.  For new users, the sign-up flow is only two screens: the first requires an email and the second asks for your first and last names, password, and accepting the Terms and Conditions and Privacy Policy. New users will also need to verify identity by clicking on a link in the registration email.     Once your account is set up and you're logged in, you can take full advantage of the individual job listings, which we’ll cover below.   Step 6: Complete Your Profile Before you return to your search, now's a good time to get your profile refreshed and updated. That way you’ll have a  streamlined application process for future jobs. Click your name at the top right of the screen and select “My Profile.” Here you’ll find a measure of your profile completeness to track progress towards a complete profile. Take the time to get that completeness to 100%...it’s worth the investment. Here’s what makes a blank profile looks like:     Start with the Profile tab and add a photo, update your expectations on compensation and job perks, connect your LinkedIn profile and add your recent work experience. You should also consider writing a statement and recording a video; there are lots of people in the job market, so anything that you can do to set yourself apart is worthwhile!  And don’t overlook the section called “ values that define me,” as this is where you can personalize your job search. Hcareers will evaluate potential jobs based on these values and create a personalized score for each job. More on the Personal Score in a bit.      Step 7: Return to Search Once you're logged in and your profile is updated, select “Find Jobs” in the navigation bar to start browsing for jobs. Two things to note as you scroll through available jobs: first, you can save jobs for later by clicking the small “Save” button under each listing. Second, you can click on the hyperlink underneath where it says “a property of” to open  the Employer Profile (more on that later).     To learn more information about a job, you can click the name of the role (such as “General Manager” in the example above) to load the full job listing. This page will give you everything you need to know about the job's responsibilities, as well as its perks, such as 401k match, holidays, health insurance and so on.     Unique to Hcareers, each job listing features a “Personal Score.” This proprietary score rates how well a job aligns with the values you selected on your profile (“Culture Fit”), as well as the compensation (“Salary Fit”). It also rates your experience (“Skill Fit”) for a given role by asking you to share your skills via a job-specific quiz.  For example, a director of engineering will be asked about maintenance expertise while a general manager candidate gets questions related to financial expertise, management and other areas essential to that job.     The more quizzes you take, the better the system gets at knowing whether or not you have the skills for a specific job. To add your skills to a specific job type, click “Update Your Score” on the job listing page to take a quiz related to your experience in that role. Once you take the quiz, you won't have to do it again. You can find your related skills under the “Skills” tab of your profile, which will give you an aggregate view of your qualifications for a specific job. Or, if you don’t have the experience for a specific role, this section will list out the requirements for reference. Looks like I won't be a director of engineering anytime soon!     As you research each lifting, be sure to scroll down to the bottom right of the page for the “Similar Jobs” area. These suggestions can be quite helpful; for example, in my search for a GM role, I learned of a management role at a senior living facility. I hadn't considered that adjacent career path, so I’ll click through and save the job listing for later.     Step 8: Access Your Saved Jobs Once you've saved a few jobs that make sense for you, it's time to start applying to some jobs. Click “My Career in the top navigation bar and then choose “Saved Jobs” to find jobs that you’ve saved.     Once you’re ready to apply, click on the green apply button to get started. As is the case with most job boards, this will push you into the job application process for that specific company. That's just the reality of the job search process. Take a breath, and commit to finishing one application per session. One quirk to note: Hcareers keeps a list of which jobs you've applied for by tracking clients. so if you click on the “Apply” button,  the system will assume that you have completed the application. You'll see a badge Advantage pulao within the search results for any job that you've applied to before. It's going to be up to you to remember if you did not complete the application, as Hcareers will take that click as “Applied For.”     Final Step: The Job Seeker Dashboard Now that you’re a pro, you can take full advantage of Hcareers as a centralized job search dashboard. When you log in, start on your My Career dashboard. In addition to your saved jobs, you’ll also have jobs that you've applied to previously. This is handy for scheduling your follow-ups to hiring managers.  My Career is also where you'll find the jobs recommended by Hcareers. These recommendations improve the more that you use the platform. You may just find your dream job curated and presented to you! As you settle into your search, there are two other useful areas to explore: Career Advice and Employer Profiles. The Career Advice section aggregates hospitality-specific articles and guides to inform your job search. And the employer profile section is a handy resource for browsing individual hotel group and hospitality management company profiles.     In this view, you can see how many jobs a company currently has open, and then click through to learn more information about a particular employer. Each employer profile features a feed of current jobs, links to social media and the company's website, biographies of key executives, as well as more detail on the company's perks, culture and properties. These profiles are a great tool during the research process!     Final Step: Keep At It! Job hunting is rarely fun or exciting. It can often feel like a tedious time suck. By investing the time to create a complete profile on Hcareers, you'll signal to hiring managers that you’re organized and actively looking. Every little bit counts! Remember that employers are doing their homework on you so make sure to vet them for things like company culture and people by reading employee reviews on popular websites like Glassdoor.  There's nothing worse than getting the job and finding out 3-months later that it makes you miserable. It's not a one-way street and job matching based on fit is a huge part of the search process.  By using a platform like Hcareers you'll save time finding the jobs so you can invest more time into vetting companies and curating your applications.   You'll also benefit from the personalized recommendations and hospitality focus, which really sets Hcareers apart from other job search websites. Good luck!  

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HR & Staffing Category Press Releases

Workpop Named 2018’s Top Rated HR & Staffing Software in the HotelTechAwards

Hotel Tech Report
1 year ago

February 12, 2018 -  Hotel Tech Report has named Workpop 2018’s top rated HR & Staffing Software based on data from thousands of hoteliers in more than 40 countries around the world.  Over 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines. “Hotels and hospitality in general have some of the highest employee turnover rates of any industry.  This means that attracting and retaining talent is absolutely critical to running a property that beats the compset.  Workpop has done an incredible job at bringing modern technology into the hiring and on-boarding function at hospitality businesses around the world,” says Hotel Tech Report’s Adam Hollander. Workpop has raised more than $16M in venture capital funding and is poised for even greater growth in 2018. Hoteliers recognized Workpop’s next generation user experience design where Workpop exceeded the category average by more than 10%.  Despite being an efficiency tool to help hiring managers save time and make better decisions faster, Workpop was also rated as delivering some of the best returns on investment across all categories of hotel technology. We asked an experienced Los Angeles based Resort F&B Manager how they felt about Workpop’s software to which they commented, “Workpop is handy, easy, quick, efficient and RESULTS galore!! Great tool for recruiting with the bonus of awesome HRMS options. I wish I would have found it sooner! It has really simplified things for us. We have multiple locations in multiple regions and Workpop makes it simple."   To read the full review and more, head to Workpop's profile on Hotel Tech Report