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10 Best Marketplaces & integrators

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Protel I/O

Geography: Global Verified Customer Support: No
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Channex

Geography: Global Verified Customer Support: No
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DataArt

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Hapi

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Recent Marketplaces & Integrators Articles

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Should You Automate Hotel Property Management Workflows Using Zapier?

by
Hotel Tech Report
5 days ago

Bringing new technology into a hotel is supposed to make day-to-day operations easier and more efficient, but that’s not always the case. Too often, hoteliers find that complex software is difficult to use or that various tools do not communicate with each other. To the busy hotelier who doesn’t want to spend hours on the phone with tech support, a technology solution with a focus on automation (and integration) can be a true asset to a hotel’s operation and enhance guest experience. With automation in place, employees can spend less time completing hotel checklists and more time delivering excellent service.   What is automation? In the simplest terms, automation allows you to “teach” a process to a computer program so that the program can repeat the process on an ongoing basis without the need for human assistance. Automation is all around you - from the self-service checkout machines at the supermarket to the notifications you receive on your smartphone - and it’s now becoming more common in business operations. Automation isn’t a new concept, but it is certainly gaining traction in recent years as more and more technology companies offer automation solutions that are affordable and easy to use. In fact, according to Deloitte, 78% of survey respondents plan to invest more in automation over the next three years, and employees are onboard too - only 17% of respondents experienced employee resistance to the new systems.    How does automation apply to hotels? Automation is quickly becoming one of the top tech and hospitality trends because it can enhance operational efficiency and save time for employees, which in turn can boost revenues and increase guest satisfaction. Think about a front desk agent’s daily tasks: checklists to complete, reports to run, and problems to solve. With automation, a computer program could handle some of those routine checklists and reports, freeing up more time for the front desk agent to focus on delighting guests. It’s also possible to automate other aspects of hotel operations. Processes like managing your team, setting rates, room assignments, upselling premium room categories, and scheduling staff can all be automated, which would allow employees in those departments to devote time and energy to other tasks. In-app automation is par for the course; however, the best run hotels are laser focused on cross-app automation. As an example, your housekeeping software should automatically reconfigure rooms in your PMS when a VIP gets upgraded.  Similarly, your upselling software needs to know real time availability to automate upgrades. Many automation services now offer APIs for hotels, so it’s easier to get started than you might expect.   How do I start to automate my hotel’s processes? Curious to see how automation can benefit your hotel? The first step is to find the right technology solution. Zapier is one of the world’s top automation service providers, offering a huge marketplace of apps and integrations with programs like Gmail, Microsoft Excel, Salesforce, and more. Zapier has recently partnered with hotel property management systems, so now Zapier’s suite of tools is easily accessible to hotels. Zapier is quite simple to set up, but since the system is used by a variety of industries, there aren’t many apps in Zapier’s marketplace that cater specifically to hotels and the functionality that’s offered is quite rudimentary for the time being. In addition to Zapier, several other companies offer integration services with a hospitality focus that allow your hotel to properly automate across applications and maximize your investments. Connectors like Impala and hapi.io work to bridge the gap between individual software and apps that a hotel might use, and PMS marketplaces like protel, Mews and Hotelogix also feature a breadth of services with automation capability.   What can a PMS marketplace offer my hotel? A PMS marketplace is a fantastic way for hoteliers to begin their automation journey. With all the standard PMS features to run your hotel property, a PMS marketplace also offers add-on applications that bring incremental value. Examples of these add-ons include rate intelligence tools, email marketing, hotel CRM software, and payment processors.   protel clients benefit from instant connections with top providers via the protel app store   Instead of working with a hotel CRM that doesn’t communicate with your PMS, for instance, thus requiring an employee to copy and paste email addresses into the email tool, it’s much more efficient to use a PMS marketplace with apps that communicate seamlessly.  Your hotel’s CRM not only needs to pull massive amounts of high quality data from your PMS to properly segment clientele, but it also must feed data back into your PMS to deliver operational guest intelligence for your on property staff. One such PMS marketplace can be found with protel. protel recently announced three great additions to their PMS marketplace: Atomize, OTA Insight, and Oaky, which hoteliers can access through their intuitive, 1-click-connect platform.  When leveraged together with inter-app automation - these three apps can save time and money at any hotel. OTA Insight offers business and rate intelligence, so revenue managers don’t need to spend time combing competitors' websites in search of pricing intelligence. Atomize sheds light on the hotel’s own historical rate and occupancy trends, helping to automate a lot of the leg work and decision making that revenue managers must make daily which frees them up for more strategic tasks. Oaky’s app delivers upsell options to guests during the booking process and pre-stay experience, which can take some work off the front desk team’s plate while increasing total RevPAR. Since these three apps are all housed in protel’s PMS marketplace, they share data and work seamlessly with the PMS itself. The setup process is effortless for protel users; only one click is needed to activate each additional system from the PMS marketplace.  Having these kinds of systems seamlessly connect unlocks power that fragmented systems just can’t. When your PMS is tracking total revenue per available room (tRevPAR) including upsell revenue, your revenue management system can then price rooms based on total expected revenue rather than just rooms revenue. This can help to both acquire new guests and increase profitability. It’s time to hang up with tech support for good and start reaping the benefits that automation can bring to your hotel: incremental revenue and increased guest satisfaction. Hotels can most easily realize these benefits by adopting a hotel-specific platform like protel. Automation services like Zapier offer a wide variety of services, but without certain functionality designed for hotels, like upselling options and rate intelligence, these more generic systems fall short. With a system designed especially for hotels, properties can use technology to increase guest satisfaction and profitability.

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Hapi Achieves PCI-DSS Service Provider Certification

by
Jonathan Reynolds
1 month ago

Hotels have a tough time staying PCI compliant. Systems that hold credit card data need to be PCI compliant. Recent PCI audits are now calling for systems that connect to 3rd parties holding credit card data, to also be PCI compliant. For hotels, this means that any solution touching the PMS may need to be PCI compliant even if the system itself does not deal with credit card data.  There is a new approach to solve this dilemma for hotels. The Data Travel team has achieved PCI-DSS Service Provider certification for Hapi. This certification gives Hapi platform users additional peace of mind that the appropriate measures are in place to secure their sensitive payment data. Equally important, hotels can connect non-PCI compliant solutions to Hapi to access data instead of direct PMS connections and stay compliant. “Compliance is not the reason to use Hapi,” says Luis Segredo. “While compliance is critical, the real reason to use Hapi is that it is simply a more secure way to share guest data. Hapi serves as a data firewall of sorts for hotels that protects the system of record and filters PCI and PII data.” Data Travel, the developers of Hapi, went through a rigorous process to ensure that its people, processes, and systems properly protect customer and payment data. In this era of GDPR, Hapi has been designed and built with data security & privacy as a first concern. Still, achieving PCI-DSS certification is a significant milestone for Data Travel and its customers using Hapi.

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Tech Partners Show Off Innovation in the Hapi Marketplace Booth at HITEC 2019

by
Jonathan Reynolds
2 months ago

Being a tech startup in hospitality can be tough. Working through the early days of development can be daunting as entrepreneurs understand the challenges of integrating their new ideas in a highly fragmented market. Hapi, the data streaming and integration platform, aims to make this easier with simple to digest APIs and connectivity to the industry-leading solutions. This week at HITEC Hapi is doing more to aid in their commercial success. For the first time at HITEC, Hapi is hosting its marketplace booth for tech partners. Here partners will have the opportunity to meet hoteliers and other partners to accelerate innovation and their businesses. Hapi has a strong following among hotel companies. "As they visit us at HITEC, they will have the time to walk around the partner tables to see how they can further benefit from their investment in Hapi," said Luis Segredo, CEO of Data Travel. Data Travel, its booth partners, and Zingle are sponsoring the Hapi buses again this year. The number of parties, like the number of vendors, is growing every year. The aim is to integrate the parties with limo buses stocked with drinks and music. "Even having a good time at HITEC can be hard given all of the places to be. We are just trying to make HITEC easier and a little more fun," said Segredo. To hop on the buses, follow us on Twitter at @hapicloud and text +1 (619) 577-4498 for bus times and stops. While on the bus use #hapibus to share the fun. Hapi aims to accelerate innovation, and it seems to be working. This year half of the finalists in the HFTP E20x startup competition are working with Hapi. "Hapi enables us to focus on creating value for our customers rather than having to spend countless cycles on integrations," said Steven Hopkinson for Idem Hospitality. "The Hapi Connect for Salesforce solution is greatly accelerating our ability to build integrated Salesforce.com based apps for hospitality. We look forward to sharing our progress at HITEC as a partner in the Hapi booth," said Andrew Pirret of Alliants. Visit the Hapi Marketplace Booth #3338.

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Boost Your Hotel Revenue with Top Ranked Hotel Technology Apps - 1-Click-Connect and No Activation Costs with protel

by
Tobias Dicke
2 months ago

Three vendors have teamed up with protel to offer an amazing deal that will help boost hotels’ revenue. Market demand for enhanced connectivity within the fragmented hospitality industry has been on the rise recently. Much of the problem boils down to hoteliers’ dependence on data and other tech silos, and different departments’ historic reluctance to move away from them. But attitudes are changing. There have been some ambitious initiatives by some early PMS startups trying to meet this new demand. But to make a true market shift, one or more of the bigger and more established PMS technology vendors would need to move in this direction. With its powerful client base of 14,000 hotels, protel has listened to the market and is set to become the first well-established tech player to act. It will provide access to the hottest and most appreciated technology vendors in its Marketplace through “1-Click-Connect” – with no activation cost. For hotels of all sizes, the future recently arrived in the shape of a new data-sharing platform. This technological breakthrough will enable long-awaited collaboration between #HotelTechnology vendors. Freed from traditional vendor lock-in, the PMS will put the hotel back on the right track. Let’s explore the idea behind increasing hotel revenue, based on examples from three vendors who have joined forces to provide a greater experience to all protel PMS users (via the protel.io Hospitality Platform). With all three, users will enjoy zero integration costs (for a limited time only), with simplified “one-click-connect” technology that should allow any protel-powered hotel to up their game instantly.     Data intelligence - why it matters If we let computers make decisions that affect our profitability, accurate data is of the highest importance. But with so many applications in the hotel running off their own data silos, who can say which set of data holds the most up-to-date and useful information? And how can it be intelligently accessed? By design, all tools on the protel Marketplace, irrespective of vendor brand, have constant access to the complete, live data-stream in the hotel (even across the hotel group). Beyond the data that they themselves enrich and pass back, each app can call on, process and react to hotel-wide events in real-time. Take OTA Insight, one of our featured vendors. Renowned for its commitment to data quality, the market-leading cloud-based data intelligence platform can now easily deliver actionable insights back to the hotelier. Launched last year, the versatile tool maximises every revenue decision with lightning-fast, actionable insights so you can confidently make better revenue decisions based on the most relevant, granular data from your PMS. Other vendors subscribing to this fresh data-stream, such as our featured vendor Oaky, the “upselling rockstars”, can fine-tune their system, knowing they are basing their predictive