As hotels gear up for the post-Covid hospitality boom, competition will be fierce. Those that can deliver the best and most personalized, most individualized guest experiences will undoubtedly win the race. And in today’s tech-driven world, implementing the right hotel tech stack will clearly be critical to success.

• A move to the cloud and open API
• The problem with centralizing the PMS
• So, why not focus on the CRM?
• The importance of clean data
• CDM – the true successor to the PMS