Bookassist

Ranked 2nd (out of 90) in Booking Engine

Booking Engine

Direct booking technology, web design, digital marketing, meta search, distribution strategy

Ratings Snapshot

Certificate of Excellence
Read 360 reviews
93%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator arrow
Bookassist has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #2 out of 90 in Booking Engine

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.7/5
Customer support
4.8/5
Verified Customer Support

Bookassist has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Boutique 90 verified reviews
    94%
  • City Center 84 verified reviews
    94%
  • Bed & Breakfast 37 verified reviews
    96%
  • Resort 31 verified reviews
    95%
  • Branded 18 verified reviews
    93%
  • Airport/ conference 13 verified reviews
    91%
  • Serviced Apartment 12 verified reviews
    92%
  • Hostel 7 verified reviews
    84%
  • Vacation Rental 2 verified reviews
    100%
  • Casino 2 verified reviews
    100%
  • Villas 2 verified reviews
    90%
  • Extended Stay 2 verified reviews
    100%
  • Motel 1 verified reviews
    100%
  • Budget 1 verified reviews
    90%

Bookassist Overview

Bookassist Overview

Bookassist is The Direct Booking Expert™, working with hotels to build their brand online, drive direct business to their branded website, capture bookings with world class booking technology, help them optimize their online distribution and ensure they grow their profit per booking. Bookassist provides both technology and expert online strategy for hotels, lowering costs and increasing direct o...

About Bookassist View website

Founded in 1999 | Headquarters in Ireland | 106 employees

At Bookassist, we believe that direct business should be at the heart of your hotel's strategy.

Other Products by Bookassist

Integrates with

  • Property Management Systems
  • Channel Managers
  • Revenue Management Systems
Browse integrations (49 verified)

What customers love about Bookassist

Like 93% recommend

Hotel Manager from City Center

Professionalism of account manager, digital marketing responsible and other staff Our demands and requests are solved properly and in time.

Cluster Revenue Manager

A large diverse organisation offering great personal and attentive service. Whilst Bookassist work with a number of the leading hotels in Ireland and Europe their dedicated team provide honest and valuable feedback as...

Sales & Marketing Manager from Boutique

Support delivered from the Bookassist team, their knowledge is invaluable. A great range of products and services, along with partnerships are available.

Head of Sales and Marketing from Resort

The ongoing support and help from the team, with up to date guidance and advice

Read reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Attractive Look & Feel. Super easy 3-steps booking process: I. Selection of room or package II. add extras (if hotel offers any) III. Check out page with address and CC information Extra services such as meta-search, website design and marketing services.

by Soraia Letra (Yieldplanet) on December 30, 2020

See more answers (43)
Question:

What differentiates this product or service from the competition?

Answer:

Localized in ca. 30 languages (both extranet and front end). Client Support Service available in 6 languages (English, Spanish, German, Italian, Polish, Czech). Very complete meta-search integration list.

by Soraia Letra (Yieldplanet) on December 30, 2020

See more answers (43)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Bookassist Booking Engine and YieldPlanet Channel Manager are perfectly integrated (2-way interface), servicing common clients in several markets. A great combination of services if you're looking for a seamless integration and the support of team of experts in online distribution, direct bookings a...

by Soraia Letra (Yieldplanet) on December 30, 2020

See more answers (43)
User avatar image User avatar image User avatar image
+ 41 recommend
Recommended by Show More (39)

Features

  • Mobile Optimized/Responsive
  • Wedding & Corporate Booking Modules
  • Tariffs
  • Room types
  • A.I. optimization
  • Urgency messaging
  • Pooled inventory
  • Automated reporting
  • Pre-stay emails
  • Post-stay emails
  • Automated reviews
  • Flat, Floating and Discounted Rates
  • Booking Abandonment Recapture
  • Price Comparison
  • Multi-room and Multi-rate plan booking
  • Loyalty program integration
  • Multi-currency
  • Multi-lingual
  • Special offers & discounts
  • Gift Vouchers
  • ADA Compliant
  • PCI Compliance
  • Website Integration
  • PCI-DDS Compliant Payments
  • Multi-room Bookings
  • Social Media Integration/Bookings
  • Alternative Accommodation Recommendations (when no availability)
  • Room Substitutions

Want to go behind the scenes and see how Bookassist works?

Clients & references

References & testimonials

Testimonial avatar
Probably The Best Booking Engine Out There I am very satisfied with Bookassist Booking engine which is in place for our group of two hotels. It is an excellent tool for shifting revenue to our direc...
Fabrizio Trifoglio General Manager at the Hotel Teatro Pace
Testimonial avatar
More bookings! From the moment we moved onto Bookassist’s V10 Mobile booking engine we noticed an immediate uplift on our mobile conversion figures. We’ve seen a remarkable increase in the number...
Valerie Steinbeck Group Revenue and Ecommerce Manager at the The Gleneagle Hotel & Apartments

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

Active Markets

MARKETS SERVED
  • Asia Pacific
  • Africa
  • North America
  • South America
  • Europe
  • Middle East
VERIFIED MARKETS
  • Czechia
  • Ireland
  • Italy
  • Spain
  • Austria
  • Poland
  • France
  • Germany
  • Argentina

360 Verified Bookassist Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Booking Engine providers. It is advised that you ask for recent references before proceeding.

Jan 04, 2021

Bookassist Review: Increased of our direct bookings

Sales Director from Bed & Breakfast in (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The Bookassist team is very supportive and helpful. It this one of the best booking engine to support our direct sales during this challenging period.

What do you dislike or think could be improved?

We are at the beginning of cooperation, so far we have not found anything that needs to be improved. We are still discovering the possibilities offered by Bookassist products.

Customer support
5
Ease of use
5
Value for money
5
Implementation
n/a

Jan 04, 2021

Bookassist Review: Increased of our direct bookings

Sales Director from Bed & Breakfast in (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The Bookassist team is very supportive and helpful. It this one of the best booking engine to support our direct sales during this challenging period.

What do you dislike or think could be improved?

We are at the beginning of cooperation, so far we have not found anything that needs to be improved. We are always discovering the possibilities offered by Bookassist products.

Customer support
5
Ease of use
5
Value for money
5
Implementation
4.5

Dec 23, 2020

Bookassist Review: Professional and courteous staff

Revenue Manager from Branded in Rome (Italy)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The booking engine offers all the opportunities given by the others. All the staff is very professional, young, courteous and their minds are always open to new proposal.

What do you dislike or think could be improved?

The booking engine's back office is cumbersome, especially the setting of dynamic discounts. Furthermore, only a few words of text can be entered to describe the discount.

Customer support
5
Ease of use
4
Value for money
n/a
Implementation
n/a

Dec 23, 2020

Bookassist Review: Great service and attention. Excellence experience.

Front Desk Agent from Other in Pinto (Spain)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great service and attention, the program is very complete and easy for use in all aspects. Excellence experience from begining.

What do you dislike or think could be improved?

Nothing, the service and attention are perfect and the program is very complete and easy for use in all aspects. Excellence experience.

Customer support
5
Ease of use
4
Value for money
3
Implementation
n/a

Dec 18, 2020

Bookassist Review: Bookassist the perfect partner! Original: ¡Bookassist el partner perfecto!

Head of Reception and Reservations from City Center in Santiago de Compostela (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In the tourism sector, where people are the most important thing, the involvement that the Bookassist team has with its clients is appreciated, the ease with which they resolve incidents that may occur in...

What do you dislike or think could be improved?

Continue in the line of making technology accessible and giving visibility to the hotel, to increase direct sales and value to guests. Original: Seguir en la línea de hacer accesible la tecnología y da...

Customer support
4.5
Ease of use
4
Value for money
n/a
Implementation
n/a

Dec 18, 2020

Bookassist Review: Professionals with a friendly team

executive manager from Bed & Breakfast in (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have been working with Bookassist for many years, We are really satisfied with all Bookassist products - the booking engine and the extranet and especially with their costumer service and our account...

What do you dislike or think could be improved?

We have very good experience at all. That would be great if we can create some more packages on our websites.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Monthly service fee

Popular Bookassist integrations

View all (49 Bookassist integrations)