Booking Engine (Cendyn)

Ranked 10 (out of 115) in Booking Engine

Booking Engine

Our Booking Engine is intuitive, elegant, and packed with features to help you convert lookers into ...

Ratings Snapshot

Certificate of Excellence
Read 122 reviews
89%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 115 in Booking Engine

Ease of Use
4.4/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 46 verified reviews
    90%
  • Resorts 27 verified reviews
    89%
  • City Center Hotels 12 verified reviews
    92%
  • Luxury Hotels 12 verified reviews
    83%
  • Bed & Breakfast & Inns 12 verified reviews
    90%
  • Casinos 9 verified reviews
    87%
  • Branded Hotels 7 verified reviews
    87%
  • Limited Service & Budget Hotels 6 verified reviews
    97%
  • RV Parks & Campgrounds 5 verified reviews
    94%
  • Vacation Rentals & Villas 5 verified reviews
    100%
  • Extended Stay & Serviced Apartments 4 verified reviews
    85%
  • Airport/Conference Hotels 2 verified reviews
    90%
  • Motels 2 verified reviews
    75%
  • Hostels 2 verified reviews
    95%

Booking Engine (Cendyn) Overview

Booking Engine (Cendyn) Overview

Get connected to our powerful booking engine—intuitive, elegant, and packed with features to help you convert lookers into bookers. Hotels that switch to our booking engine routinely see significant increases in conversion rates and direct bookings. Boost direct revenue with dynamic pricing and unique merchandising capabilities.

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 570 employees

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...

Other Products by Cendyn

Integrates with

  • Property Management Systems
  • Revenue Management Systems
  • Loyalty Programs for Independents
Browse integrations (28 verified)

What customers love about Booking Engine (Cendyn)

Like 89% recommend

Regional Director of Operations in Lynnwood (United States)

Good navigation, easy to understand menus, nicely formatted reporting and some nice value add features.

CEO in Dubai (United Arab Emirates)

I knew that Reztrip had been developed for the hotel industry but found Travel Tripper quick with solutions to adapt this to our model of individual serviced apartments. The most attractive feature of Reztrip is that is...

Senior Director of Revenue and Distribution in New York (United States)

Travel Tripper does a fantastic job maintaining their product and constantly adding new features. The formula-based pricing model they have recently added makes this an incredibly powerful booking engine.

Regional Director of Revenue, Distribution & eCommerce in New York (United States)

It has more features versus other products that actually help me in doing creative revenue optimization.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Pegasus is very well designed to aid hotels to optimize direct bookings. There are many features from merchandising to rate match that amplify our joint goals of driving increased hotel direct booking conversion.

by Reid Webster (LaaSie.ai) on December 09, 2019

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Pegasus sets itself apart from the competition with its responsive, top notch, white-glove client services team. The ease of integration as well how the integration is incorporated directly into the booking engine vs. as overlay is exceptional.

by Reid Webster (LaaSie.ai) on December 09, 2019

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

As a standard practice hoteliers should set clear ROI goals for what they hope to achieve when it comes to direct bookings, such as percentage share of bookings shifted to direct, increases in conversion rate, etc. so there are no questions or confusion during purchasing.

by Reid Webster (LaaSie.ai) on December 09, 2019

See more answers (1)
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Recommended by

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Clients & references

References & testimonials

Testimonial avatar
In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), thes...
Michelle Mu Director of Revenue & Distribution at the Refinery Hotel
Testimonial avatar
I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in com...
Eric Gooden Marketing Manager at the Bellstar Hotels & Resorts

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • Bahrain
  • Australia
  • United Kingdom
  • South Africa
  • Korea, South
  • Cyprus

122 Verified Cendyn Reviews

Likelihood to Recommend
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August 09, 2022

Booking Engine (Cendyn) Review: Booking Engine

Recommend 10/10
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What do you like most?

Of all the booking engines that I have encountered, with Brands, Independent hotels, this booking engine is the best. - versatility on pricing, LOS, close, Open, - Flexibility when building rate plans fro...

What do you dislike or think could be improved?

Some reporting items. A comprehensive report detailing all the active and the inactive rate plans with hierarchy - parent - child - information would be great.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 04, 2022

Booking Engine (Cendyn) Review: Elite Hospitality Group and Cendyn

COO from Luxury Hotels in Manama (Bahrain)

Recommend 9/10
Full blue star
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Full blue star
Half blue star

What do you like most?

We have worked with Pegasus (now Cendyn) for many years now, for the booking engine, CRS and GDS systems, and have been totally satisfied with the products and excellent service. Our special thanks to Ele...

What do you dislike or think could be improved?

Staythe way you are .... and keep upgrading and updating ! Keep up the good work and wishing Cendyn more success

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

January 05, 2022

Booking Engine (Cendyn) Review: Booking Engine Review

Senior Director of Revenue Management from Boutiques in Greenport (United States of America)

Recommend 7/10
Full blue star
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Half blue star
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What do you like most?

The pegasus support team is always available and has quickly found solutions to all my issues. Additionally, the interactive reporting tool is easy to use.

What do you dislike or think could be improved?

When managing rate specific restrictions it takes awhile to load as it lists everyday. It should give an option for monthly bulk updates. Additionally, the user interface is a bit plain sometimes hard to ...

Customer Support
5
Ease of Use
3
Value for money
3
Implementation
5

December 11, 2021

Booking Engine (Cendyn) Review: Best CRS and Booking Engine provider

Recommend 10/10
Full blue star
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What do you like most?

We have been using Pegasus Booking Engine & CRS since many years, and the core reason for us to continue to use their systems is because they are advanced, best and user friendly, Pegasus had recently u...

What do you dislike or think could be improved?

- CRS system could be enhanced. - Pegasus should think of starting a live chat support for hotels on CRS to communicate with client, technical and web team as some technical and web related issues gets d...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

December 02, 2021

Booking Engine (Cendyn) Review: Pegasus Review

General Manager from Boutiques in Seattle (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Pegasus' team is always eager to help and quick to resolve issues, though there are rarely many. Interface is easy to use and understand. Reports are customizable and and detailed.

What do you dislike or think could be improved?

There aren't too many things I can think of - Pegasus has done what we need and want, though Apple/Google pay compatibility on website would be nice.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 02, 2021

Booking Engine (Cendyn) Review: Great customer service and excellent product

Recommend 10/10
Full blue star
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What do you like most?

I like the fact that there is always a person available to help, they reply to emails quickly and they're always willing to help.

What do you dislike or think could be improved?

There is always be room for improvement specially since we're in very fast pace industry and keeping up with the current technology will always be great.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Booking Engine (Cendyn) Integrations

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