Booking Engine (Cendyn)

Ranked 9 (out of 119) in Booking Engine

Booking Engine

Convert lookers into direct bookers

Ratings Snapshot

Certificate of Excellence

Read 131 reviews

#9 Popularity index

HT SCORE

80 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 119 in Booking Engine

Ease of Use

4.4/5

ROI

4.4/5

Implementation

4.3/5

Customer Support

4.5/5

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Booking Engine (Cendyn) Overview

Get connected to our powerful booking engine—intuitive, elegant, and packed with features to help you convert lookers into bookers. Hotels that switch to our booking engine routinely see significant increases in conversion rates and direct bookings. Boost direct revenue with dynamic pricing and unique merchandising capabilities.

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 570 employees

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...

Product Modules

Drive substantially higher direct bookings with Rate Match™ Hotel Rate Parity

ADD-ON

Rate Match™ automatically shops your hotel’s stay dates in real time, mimicking your guests’ searches and locations, and revealing OTA parity violations across your distribution network. It relies on continuous live shopping with real-time notifications and delivers far more actionable data. Give guests the confidence to book directly by showing your rate is the same or better than OTAs. Across thousands of hotels and locations, Price Compare delivers an average 56% increase in conversion rates.

Other Products by Cendyn

1/5

Integrates with

Property Management Systems
Revenue Management Systems
Loyalty Programs for Independents

Browse integrations (36 verified)

What customers love about Booking Engine (Cendyn)

88% recommend

Regional Director of Operations in Lynnwood (United States)

Good navigation, easy to understand menus, nicely formatted reporting and some nice value add features.

CEO in Dubai (United Arab Emirates)

I knew that Reztrip had been developed for the hotel industry but found Travel Tripper quick with solutions to adapt this to our model of individual serviced apartments. The most attractive feature of Reztrip is that is...

Senior Director of Revenue and Distribution in New York (United States)

Travel Tripper does a fantastic job maintaining their product and constantly adding new features. The formula-based pricing model they have recently added makes this an incredibly powerful booking engine.

Regional Director of Revenue, Distribution & eCommerce in New York (United States)

It has more features versus other products that actually help me in doing creative revenue optimization.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Cendyn offers great user-friendly systems for hoteliers. Cendyn’s team is great to work with, very interactive and proactive. Our partnership with Cendyn has been great and consistent year over year. Always considering the best interest of the hoteliers.

by Krystal De Anda (OTA Insight) on October 14, 2022

See more answers (3)

Showing all answers to: "What does this product or service do well?"

John Lingos-Webb Global Partnerships & Alliances @ Duetto

October 05, 2022, John occassionaly uses the

The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.

Reid Webster SVP Partnerships @ LaaSie.ai

December 09, 2019, Reid regularly uses the

Pegasus is very well designed to aid hotels to optimize direct bookings. There are many features from merchandising to rate match that amplify our joint goals of driving increased hotel direct booking conversion.

Reid Webster SVP Partnerships @ LaaSie.ai

December 09, 2019, Reid regularly uses the

Question:

What differentiates this product or service from the competition?

Answer:

The ability to be able to offer multiple solutions for hoteliers to choose from their ecosystem. Their vision in providing great products and services to the hoteliers around the world. Their knowledge of the industry.

by Krystal De Anda (OTA Insight) on October 14, 2022

See more answers (3)

Showing all answers to: "What differentiates this product or service from the competition?"

John Lingos-Webb Global Partnerships & Alliances @ Duetto

October 05, 2022, John occassionaly uses the

Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can ...

Reid Webster SVP Partnerships @ LaaSie.ai

December 09, 2019, Reid regularly uses the

Pegasus sets itself apart from the competition with its responsive, top notch, white-glove client services team. The ease of integration as well how the integration is incorporated directly into the booking engine vs. as overlay is exceptional.

Reid Webster SVP Partnerships @ LaaSie.ai

December 09, 2019, Reid regularly uses the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would highly recommend to reach out to Cendyn to request for a demonstration of their solutions.

by Krystal De Anda (OTA Insight) on October 14, 2022

See more answers (3)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

John Lingos-Webb Global Partnerships & Alliances @ Duetto

October 05, 2022, John occassionaly uses the

Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.

Reid Webster SVP Partnerships @ LaaSie.ai

December 09, 2019, Reid regularly uses the

As a standard practice hoteliers should set clear ROI goals for what they hope to achieve when it comes to direct bookings, such as percentage share of bookings shifted to direct, increases in conversion rate, etc. so there are no questions or confusion during...

Reid Webster SVP Partnerships @ LaaSie.ai

December 09, 2019, Reid regularly uses the

+ 1 recommend

Recommended by

Krystal De Anda Partnerships Manager @ OTA Insight

John Lingos-Webb Global Partnerships & Alliances @ Duetto

Reid Webster SVP Partnerships @ LaaSie.ai

Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

Features

View all (9)

Merchandising & Packages

4/5 features

Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Flat, floating and discounted rates
Pooled inventory
Special offers & discounts
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.

Upselling & Cross Selling

4/5 features

Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Gift Vouchers

Sell gift cards and vouchers through your hotel's website that can be redeemed via your booking engine to generate revenue and new bookings through consumer gifting.
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Special offers & discounts
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.
Alternative accommodation recommendations (when no availability)

Hotel can recommend alternative partner hotels when there is no availability which helps retain direct bookers within the direct hotel community.

Conversion

4/5 features

Mobile optimized/responsive
Special offers & discounts
Urgency messaging
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
A/B testing & optimization
Price comparison widget

Showcase live real time rates on OTA like Booking and Expedia to reassure bookers that they're getting the best rate to encourage them to convert and book.
Multi-lingual
Conversion rate reports

Real time booking engine conversion rate analytics
Facebook conversion tracking

Measure and optimize your marketing campaigns across Facebook and Instagram.
Customizable exit intent modals

Convert bookers who are about to leave your booking engine by showing them an offer or getting them to input their email to get updates about new deals to capture their contact info and increase your chances of converting them in the future.
Form autofill

Automatically repopulate abandoned form fields.
Flexible dates

Enhance direct bookings by enabling guests to easily browse hotel rates, gaining quick access to best room rates and special offer availability
Rate plan comparisons

Showcase multiple rate plans with side-by-side comparison to sell more rooms by offering various rate plans, like breakfast included, early-bird rate, extended-stay discounts, upgrades, and more.
Google Hotel Ads Bookings

Integrate your booking engine and availability with Google Hotel Ads to drive more direct bookings to your website from travel searches on Google.
Tripadvisor Bookings

Integrate your booking engine and availability with Tripadvisor to drive more direct bookings to your website from travel searches on Tripadvisor.

Payments

4/5 features

Multi-currency
Apple Pay
Google Pay
Paypal
PCI Compliance
PayU
Stripe

Transactional Emails

4/5 features

Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Post-stay emails
Pre-stay emails
Confirmation emails

Reporting & Analytics

4/5 features

Automated reporting
Conversion rate reports

Real time booking engine conversion rate analytics
Referral Reporting

See where your bookings are coming from with referral source traffic analytics.
Google Analytics tracking

Use Google Analytics to track and generate reports on every shopper that passes through your booking engine.

Tax & Compliance

4/5 features

PCI Compliance
ADA Compliant
Tariffs

The ability for hotels to be able to customize taxes/tariffs to meet, charge for and display local market taxation and regulations.
Multi-currency
GDPR compliant

Other

3/3 features

Loyalty program integration

Integrate with casino management systems and hotel/apartment loyalty programs to allow guests to book offers online specific to their loyalty accounts
Website Integration

Seamlessly integrates into any existing website
Social Media Integration/Bookings

Seamless integration with Facebook Instagram, Twitter, Google+, youtube, FourSquare and LinkedIn Business pages to capture paid social, word-of-mouth, influencer and organic social direct reservations

Clients & references

In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), thes...

Michelle Mu Director of Revenue & Distribution at the Refinery Hotel

I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in com...

Eric Gooden Marketing Manager at the Bellstar Hotels & Resorts

View all (3)

View all (8)

Cendyn doesn’t have any case studies available

Active Markets

MARKETS SERVED

Central America
Antarctica
Oceania
North America
South America
Europe
Asia Pacific
Middle East
Africa

VERIFIED MARKETS

United States of America
Canada
South Africa
Australia
United Kingdom
Bahrain
Singapore
India
Qatar
United Arab Emirates
Korea, South
Ghana
Cyprus
Italy
Sweden
Barbados
Dominica
Bermuda
Saint Lucia
Greece
Grenada

Pricing

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Cendyn Launches eInsight Sales, The First Fully Integrated Sales & Marketing CRM Platform for Hospitality 2 weeks ago

Sarova Hotels and Resorts, Kenya selects Cendyn’s streamlined technology ecosystem 2 months ago

RoomRaccoon Integrates with Cendyn to Bring Global Distribution Channels to Independent Hotels 3 months ago

Guestrev is Getting a Makeover 6 months ago

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Guest Experience

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Hotel Email Design Best Practices

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Content Marketing

6 Easy Ways to Spruce Up Your Hotel’s Website

Published by Cendyn

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Discover Apps

Resources

Booking Engine (Cendyn)

Ratings Snapshot

Booking Engine (Cendyn) Overview

Booking Engine (Cendyn) Overview

About Cendyn View website

Other Products by Cendyn

Integrates with

What customers love about Booking Engine (Cendyn)

Expert Q&A and Partner Recommendations

Showing all answers to: "What does this product or service do well?"

Showing all answers to: "What differentiates this product or service from the competition?"

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Features

Room substitutions

Multi-room bookings

Flat, floating and discounted rates

Pooled inventory

Special offers & discounts

Customizable add-ons

Meal plans

Multi-room bookings

Room substitutions

Gift Vouchers

Booking abandonment recapture

Customizable add-ons

Special offers & discounts

Meal plans

Alternative accommodation recommendations (when no availability)

Mobile optimized/responsive

Special offers & discounts

Urgency messaging

Booking abandonment recapture

Multi-room bookings

Room substitutions

A/B testing & optimization

Price comparison widget

Multi-lingual

Conversion rate reports

Facebook conversion tracking

Customizable exit intent modals

Form autofill

Flexible dates

Rate plan comparisons

Google Hotel Ads Bookings

Tripadvisor Bookings

Multi-currency

Apple Pay

Google Pay

Paypal

PCI Compliance

PayU

Stripe

Booking abandonment recapture

Post-stay emails

Pre-stay emails

Confirmation emails

Wedding & corporate booking modules

Availability block

Automated reporting

Conversion rate reports

Referral Reporting

Google Analytics tracking

PCI Compliance

ADA Compliant

Tariffs

Multi-currency

GDPR compliant

Loyalty program integration

Website Integration

Social Media Integration/Bookings

Clients & references

References & testimonials

Featured partners

Case studies

Awards & Certifications

Active Markets

131 Verified Cendyn Reviews

Booking Engine (Cendyn) Review: Cendyn has a lot of great products to help deliver a great guest experience