Booking Engine (Cendyn)

4.4 (137 REVIEWS)

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HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Tiago, Miguel, Roger + 13 more experts recommend Cendyn

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Booking Engine (Cendyn)

4.4 (137 REVIEWS)

Ranked 10 (out of 127) in Booking Engine

Convert lookers into direct bookers

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More than 50% of Cendyn’s reviews come from United States of America.

Ratings Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Booking Engine (Cendyn) is the #10 most trending product in the Booking Engine category (out of 127) and the #373 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Booking Engine (Cendyn)
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Get connected to our powerful booking engine—intuitive, elegant, and packed with features to help you convert lookers into bookers. Hotels that switch to our booking engine routinely see significant increases in conversion rates and direct bookings. Boost direct revenue with dynamic pricing and unique merchandising capabilities.

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Capabilities

Booking Engine: Dynamic pricing rules

Booking Engine: Booking triggers and superior merchandising

Booking Engine: Conversion impacting features

Rate Match: Actionable OTA parity intelligence

Rate Match: Price Compare

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Drive substantially higher direct bookings with Rate Match™

Hotel Rate Parity
Rate Match™ automatically shops your hotel’s stay dates in real time, mimicking your guests’ searches and locations, and revealing OTA parity violations across your distribution network. It relies on continuous live shopping with real-time notifications and delivers far more actionable data. Give guests the confidence to book directly by showing your rate is the same or better than OTAs. Across thousands of hotels and locations, Price Compare delivers an average 56% increase in conversion rates.

PREMIUM ADD-ON

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Cendyn Average Cendyn

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No matching results

2

Success Stories

31

References

50

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

4 | Small (10-24 room)

24 | Medium (25-74 room)

70 | Large (75-199 room)

115 | X-Large (200+ room)

Country

190 | United States of America

10 | Canada

6 | Spain

6 | United Kingdom

5 | Ireland

4 | Australia

4 | Italy

4 | France

4 | South Africa

3 | United Arab Emirates

3 | Mexico

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | India

2 | New Zealand

1 | Cyprus

1 | Switzerland

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Grenada

1 | Greece

1 | Saint Lucia

1 | Dominica

1 | Sweden

1 | Barbados

1 | Dominican Republic

1 | Myanmar

1 | Belgium

1 | Germany

1 | Japan

1 | Bermuda

1 | Qatar

1 | Ghana

1 | Korea, South

Type

86 | Boutiques

73 | Resorts

52 | Luxury Hotels

38 | City Center Hotels

35 | Branded Hotels

29 | Casinos

16 | Bed & Breakfast & Inns

11 | Extended Stay & Serviced Apartments

10 | Limited Service & Budget Hotels

10 | Vacation Rentals & Villas

8 | Airport/Conference Hotels

7 | Hostels

7 | RV Parks & Campgrounds

6 | Motels

Region

203 | North America

34 | Europe

10 | Asia Pacific

6 | Oceania

6 | Middle East

6 | Central America

5 | Africa

Category

154 | Hotel Reservations Systems

137 | Booking Engine

52 | Digital Marketing Agencies

33 | Revenue Management Systems

18 | Business Intelligence

11 | RFPs & Proposal Management Software

5 | Website Design

5 | Hotel CRM & Email Marketing

3 | Group Sales Management Software

3 | Event Management Software

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Hotelier Rating

Excellent
190
Very Good
46
Average
27
Poor
10
Terrible
4

Property Size

  • X-Small (3)
  • Small (4)
  • Medium (24)
  • Large (70)
  • X-Large (115)

Country

  • United States of America
    United States of America
    (190)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (6)
  • United Kingdom
    United Kingdom
    (6)
  • Ireland
    Ireland
    (5)
  • Australia
    Australia
    (4)
  • Italy
    Italy
    (4)
  • France
    France
    (4)
  • South Africa
    South Africa
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Mexico
    Mexico
    (3)
  • Bahrain
    Bahrain
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • India
    India
    (2)
  • New Zealand
    New Zealand
    (2)
  • Cyprus
    Cyprus
    (1)
  • Switzerland
    Switzerland
    (1)
  • Malaysia
    Malaysia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Grenada
    Grenada
    (1)
  • Greece
    Greece
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominica
    Dominica
    (1)
  • Sweden
    Sweden
    (1)
  • Barbados
    Barbados
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Myanmar
    Myanmar
    (1)
  • Belgium
    Belgium
    (1)
  • Germany
    Germany
    (1)
  • Japan
    Japan
    (1)
  • Bermuda
    Bermuda
    (1)
  • Qatar
    Qatar
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)

Region

  • North America
    North America
    (203)
  • Europe
    Europe
    (34)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • Central America
    Central America
    (6)
  • Africa
    Africa
    (5)
9

Excellent Support service

Corporate Revenue Manager from 500+ room Branded Hotel in L'Hospitalet de Llobregat (Spain)

Verified
2 days ago
Customer service is very efficient, both helping with configurations and resolving incidents. Response time is usually less than 24 hours.
Country Spain
Corporate Revenue Manager
X-Large Hotel
10

Technically sound & easy to use CRS

eCommerce Manager from 100 to 199 room Branded Hotel in Manama (Bahrain)

Verified
16 days ago
Travel Tripper has been great & easy system to use, system comes with all the usefull features needed for dynamic revenue managment. Ms. Divya Puthran has been promopt in resolving issues, highlighting areas of concerns, she understands requirments of the hotels & always provide valuable feedbacks.
Country Bahrain
eCommerce Manager
Large Hotel
8

Delivery Reliability

from 500+ room Luxury Hotel in Cape Town (South Africa)

Verified
30 days ago
User Friendly IBE and CRS, which allowed us to have more control over the management of our content, configuration of packages, rates etc. In addition, the support team was very efficient and easy to deal with.
Country South Africa
X-Large Hotel
10

User friendly CRS/CRM

Complex Revenue Analyst from 100 to 199 room Boutique in New York (United States of America)

Verified
1 months ago
I would say I enjoy how straightforward the booking engine is. It does what it says and it's pretty self explanatory.
Country United States of America
Complex Revenue Analyst
Large Hotel
9

Working with RVNG

GDS Executive from 500+ room Branded Hotel in Dublin (Ireland)

Verified
1 months ago
1. Immediate rate upload to GDS 2.Efficient detailed reporting distributed by Pegasus. 3. Training on systems accessible online 4. Restriction details, availability easily accessible 5. Content easy to upload. 5 Cendyn help line - efficient and straight forward
Country Ireland
GDS Executive
X-Large Hotel
9

Strong Conversion

Vice President, Revenue from 500+ room Extended Stay & Serviced Apartment in Carlsbad (United States of America)

Verified
1 months ago
The booking engine continues to evolve with a focus on conversion, incremental revenue opportunity, and consumer behavior. It fully integrates with 3rd party platforms and is simple for the end user. But, alas, for us, conversion is king.
Country United States of America
Vice President, Revenue
X-Large Hotel
9

CRS - Internet booking engine very user friendly

Area Director of Revenue Management from 100 to 199 room Boutique in Ocean City (United States of America)

Verified
1 months ago
I think the CRS is very user friendly and easy to use. I do like working with Jasmine Rivera, Ray Schum and Nirosha Borra are all the best to work with when it comes to support and success manager.
Country United States of America
Area Director of Revenue Management
Large Hotel
9

Exceptional Booking Engine Experience with Cendyn

Director of Revenue Management from 200 to 499 room Resort in Orange Beach (United States of America)

Verified
1 months ago
Cendyn is an industry leader, and their hotel tech support has been nothing short of exceptional. Their robust and user-friendly platform, along with the continuous evolution and optimization of our online booking process, has set a high standard. Here's an in-depth review of our experience with Cendyn's support:User-Friendly Interface and...
Country United States of America
Director of Revenue Management
X-Large Hotel
9

Pegasus/ Siteminder

Revenue Manager from 75-99 room Extended Stay & Serviced Apartment in Denver (United States of America)

Verified
1 months ago
The best aspect is working with Ray Schum. Very responsive and quick to act. Whenever we have a question about any of the products or tools we use he is quick to answer and provide solution or guidance.
Country United States of America
Revenue Manager
Large Hotel
10

Very Effective and User Friendly Booking Engine

Revenue Analyst from 200 to 499 room Resort in Kennebunkport (United States of America)

Verified
1 months ago
Very pleased with how easy it is to use the booking engine and the very prompt service and assistance one receives from Ray and his team if ever in need.
Country United States of America
Revenue Analyst
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 14

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

As a dedicated tech partner for the CRM solution tailored to the unique needs of the hotel industry, I am pleased to provide a comprehensive recommendation highlighting the product's exceptional strengths and capabilities. The CRM product excels in numerous aspects, proving to be an invaluable asset for hotels seeking to elevate their guest experiences and streamline their operations. One of the standout features of this solution is its unmatched ability to centralize and manage guest data. Through intuitive interfaces and seamless integration with various hotel systems, it empowers establishments to maintain a comprehensive guest profile repository. This, in turn, enables personalized services, anticipating guest preferences and needs for an enhanced stay. Furthermore, the product seamlessly addresses the hotel industry's intricate booking and reservation processes. Its robust reservation management tools allow hotels to efficiently handle bookings, room assignments, and modifications, ensuring a smooth check-in and check-out process. This not only optimizes guest satisfaction but also boosts operational efficiency, reducing manual errors and delays. In the realm of marketing and guest engagement, the CRM solution truly shines. Its advanced analytics capabilities provide deep insights into guest behavior and preferences, enabling hotels to tailor marketing campaigns and loyalty programs effectively. The product's automated communication features, including personalized emails and notifications, foster guest engagement even before their arrival, creating a sense of anticipation and building lasting relationships. In conclusion, the CRM solution designed for the hotel industry demonstrates excellence across guest data management, reservation processes, marketing, and customer support. Its capacity to enhance guest experiences while optimizing hotel operations positions it as a must-have tool for hotels seeking to thrive in a competitive market. With its user-friendly interfaces, adaptability, and dedication to innovation, this CRM product truly stands out as a game-changer for the hospitality sector.

Question:

What differentiates this product or service from the competition?

Answer:

The CRM's versatility is worth highlighting as well. It caters to a spectrum of hotel types and sizes, adapting its features to accommodate boutique inns, luxury resorts, and everything in between. Its modular design allows for easy customization, ensuring that the product aligns seamlessly with each hotel's unique operational workflows and branding. Lastly, the product's commitment to continuous innovation and customer support stands out. Regular updates and enhancements based on industry trends and feedback demonstrate its dedication to staying ahead of the curve. The responsive customer support team further reinforces the product's reliability, providing timely assistance and resolving queries to ensure uninterrupted operations.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Having had the privilege of working closely with this exceptional CRM solution tailored for the hotel industry, I am thrilled to offer a piece of advice to any discerning hotelier who is contemplating the integration of this product into their operations. My recommendation is straightforward yet profound: Embrace the transformative potential of data-driven decision-making. As you consider adopting this CRM solution, recognize the invaluable insights it offers into guest preferences, behaviors, and market trends. By leveraging the wealth of data this product gathers and analyzes, you can tailor your services to exceed guest expectations and enhance operational efficiency. In a competitive landscape where personalization is paramount, my advice is to fully harness the power of guest profiles and analytics. By comprehending your guests on a deeper level, you can anticipate their needs, offer tailored recommendations, and provide memorable experiences that foster loyalty. This CRM's ability to consolidate and analyze guest data is a cornerstone of its strength – use it to your advantage. Moreover, recognize that successful implementation is a collaborative effort. Engage your team in exploring the features and functionalities of the CRM, and encourage them to embrace the new possibilities it brings. By fostering a culture of adaptability and ongoing learning, you ensure that your staff maximizes the benefits of this solution, ultimately reflecting positively on guest satisfaction. In the ever-evolving hospitality landscape, my advice is to view this CRM not merely as a technology but as a strategic partner. Stay curious and open-minded about its capabilities, and actively seek ways to integrate it into every facet of your operations, from reservations to guest engagement to marketing. As you do so, you'll discover how it can empower your hotel to stand out, enhance guest experiences, and drive growth. In conclusion, the advice I offer to fellow hot

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 13 recommend
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Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

89%

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