Booking Engine (Cendyn)

Ranked 9 (out of 118) in Booking Engine

Booking Engine

Convert lookers into direct bookers

Ratings Snapshot

Certificate of Excellence
Read 131 reviews
88%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 118 in Booking Engine

Ease of Use
4.4/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 55 verified reviews
    89%
  • Resorts 31 verified reviews
    88%
  • Luxury Hotels 17 verified reviews
    87%
  • City Center Hotels 16 verified reviews
    94%
  • Bed & Breakfast & Inns 14 verified reviews
    90%
  • Casinos 9 verified reviews
    87%
  • Branded Hotels 9 verified reviews
    90%
  • Limited Service & Budget Hotels 7 verified reviews
    94%
  • Vacation Rentals & Villas 6 verified reviews
    100%
  • Extended Stay & Serviced Apartments 6 verified reviews
    87%
  • RV Parks & Campgrounds 5 verified reviews
    94%
  • Hostels 3 verified reviews
    97%
  • Motels 3 verified reviews
    83%
  • Airport/Conference Hotels 2 verified reviews
    90%

Booking Engine (Cendyn) Overview

Booking Engine (Cendyn) Overview

Get connected to our powerful booking engine—intuitive, elegant, and packed with features to help you convert lookers into bookers. Hotels that switch to our booking engine routinely see significant increases in conversion rates and direct bookings. Boost direct revenue with dynamic pricing and unique merchandising capabilities.

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 570 employees

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...

Product Modules
Drive substantially higher direct bookings with Rate Match™ Hotel Rate Parity
ADD-ON
Rate Match™ automatically shops your hotel’s stay dates in real time, mimicking your guests’ searches and locations, and revealing OTA parity violations across your distribution network. It relies on continuous live shopping with real-time notifications and delivers far more actionable data. Give guests the confidence to book directly by showing your rate is the same or better than OTAs. Across thousands of hotels and locations, Price Compare delivers an average 56% increase in conversion rates.

Other Products by Cendyn

Integrates with

  • Property Management Systems
  • Revenue Management Systems
  • Loyalty Programs for Independents
Browse integrations (36 verified)

What customers love about Booking Engine (Cendyn)

Like 88% recommend

Regional Director of Operations in Lynnwood (United States)

Good navigation, easy to understand menus, nicely formatted reporting and some nice value add features.

CEO in Dubai (United Arab Emirates)

I knew that Reztrip had been developed for the hotel industry but found Travel Tripper quick with solutions to adapt this to our model of individual serviced apartments. The most attractive feature of Reztrip is that is...

Senior Director of Revenue and Distribution in New York (United States)

Travel Tripper does a fantastic job maintaining their product and constantly adding new features. The formula-based pricing model they have recently added makes this an incredibly powerful booking engine.

Regional Director of Revenue, Distribution & eCommerce in New York (United States)

It has more features versus other products that actually help me in doing creative revenue optimization.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Cendyn offers great user-friendly systems for hoteliers. Cendyn’s team is great to work with, very interactive and proactive. Our partnership with Cendyn has been great and consistent year over year. Always considering the best interest of the hoteliers.

by Krystal De Anda (OTA Insight) on October 14, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

The ability to be able to offer multiple solutions for hoteliers to choose from their ecosystem. Their vision in providing great products and services to the hoteliers around the world. Their knowledge of the industry.

by Krystal De Anda (OTA Insight) on October 14, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would highly recommend to reach out to Cendyn to request for a demonstration of their solutions.

by Krystal De Anda (OTA Insight) on October 14, 2022

See more answers (3)
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+ 1 recommend
Recommended by

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Clients & references

References & testimonials

Testimonial avatar
In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), thes...
Michelle Mu Director of Revenue & Distribution at the Refinery Hotel
Testimonial avatar
I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in com...
Eric Gooden Marketing Manager at the Bellstar Hotels & Resorts

Featured partners

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Case studies

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Cendyn doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • Australia
  • United Kingdom
  • South Africa
  • Bahrain
  • Dominica
  • Bermuda

131 Verified Cendyn Reviews

Likelihood to Recommend
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December 14, 2022

Booking Engine (Cendyn) Review: Cendyn has a lot of great products to help deliver a great guest experience

Area Director of Revenue Management from Resorts in Sunny Isles Beach (United States of America)

Recommend 10/10
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What do you like most?

Based on my time/experience using the Cendyn booking engine I will say this product is simple to use. The tool is very dynamic with lots of options to customize your hotels rate strategy. The CRS is very ...

What do you dislike or think could be improved?

I think the look/display of the booking engine can use an update or revamp to offer different ways to display hotel products. Also it would be great to have the capability to authorize credit card through...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2022

Booking Engine (Cendyn) Review: Great customer service

Director of Sales and Marketing from Boutiques in New York (United States of America)

Recommend 8/10
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What do you like most?

The have a very knowledgeable staff and are always quick to respond to any issues. They always seem to coming our with updates and improvements.

What do you dislike or think could be improved?

I don't love the new way the email chain works. It makes it hard to keep up with and follow.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 12, 2022

Booking Engine (Cendyn) Review: Support Needs Improvement

Sales Manager from Boutiques in New York (United States of America)

Recommend 5/10
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What do you like most?

The booking engine design is very nice, although when they add something they do not often mention the new addition which makes it look disjointed when finally noticed.

What do you dislike or think could be improved?

The support is very lacking since the pandemic. Before the pandemic, the support team would reply to an issue with an hour, but now they often take days, and sometimes more than 3 days after another email...

Customer Support
1
Ease of Use
3
Value for money
3
Implementation
3

December 07, 2022

Booking Engine (Cendyn) Review: Very user friendly and dynamic!

Regional Director of Revenue Management from Boutiques in Chandler (United States of America)

Recommend 10/10
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What do you like most?

Some of my favorite features are DPR's, formula based pricing and my Cendyn rep! She has been instrumental in helping onboard hotels quickly and great support!

What do you dislike or think could be improved?

Booking engine consumer facing looks and feel needs work for the new traveler. Needs more funcationality as well as be eeasier to get the shopper to close the booking.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 05, 2022

Booking Engine (Cendyn) Review: Problem Solving

Lead Supervisor, Web Administrator from Other in Carson City (United States of America)

Recommend 10/10
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What do you like most?

I particularly like the speed of Response when I encounter an Issue, when I receive the response I am always amazed at the way the Pegasus Team respond , I am still rather new and I have never received a ...

What do you dislike or think could be improved?

There is always room for Improvement in any Business , I believe it is a good idea to create a Training Programme as a refresher course for all Users whether they be Admin Users or not. Knowledge is absol...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 02, 2022

Booking Engine (Cendyn) Review: Pegasus Is A Great Technology Partner, Look Forward To Growing With Them!

Director of Digital Marketing from Casinos in Las Vegas (United States of America)

Recommend 10/10
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What do you like most?

Pegasus has great support with amazing, very responsive account reps that truly care about your business and work with you to find solutions to your issues, no matter how big or small. The Pegasus team...

What do you dislike or think could be improved?

As Pegasus continues to grow, it is apparent that they are experiencing "growing pains" with intermittent server down times, some unscheduled; or when it is scheduled, it is sometimes during inopportune t...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

Pricing

Profile empty

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

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Resources & reports

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Popular Booking Engine (Cendyn) Integrations

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