Guest Experience
Published by Cendyn
Build a Smart Marketing Strategy for 2022 and Beyond
Ratings Snapshot
89%
Recommend
#10
Popularity index
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #10 out of 115 in Booking Engine
Ease of Use
4.4/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support
Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Booking Engine (Cendyn) Overview
Booking Engine (Cendyn) Overview
Get connected to our powerful booking engine—intuitive, elegant, and packed with features to help you convert lookers into bookers. Hotels that switch to our booking engine routinely see significant increases in conversion rates and direct bookings. Boost direct revenue with dynamic pricing and unique merchandising capabilities.
About Cendyn View website
Founded in 1996 | Headquarters in Boca Raton United States | 570 employeesCendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...
Other Products by Cendyn
1/5
Integrates with
- Property Management Systems
- Revenue Management Systems
- Loyalty Programs for Independents
Need a custom integration?
What customers love about Booking Engine (Cendyn)
89% recommend
CEO in Dubai (United Arab Emirates)
I knew that Reztrip had been developed for the hotel industry but found Travel Tripper quick with solutions to adapt this to our model of individual serviced apartments. The most attractive feature of Reztrip is that is...
Senior Director of Revenue and Distribution in New York (United States)
Travel Tripper does a fantastic job maintaining their product and constantly adding new features. The formula-based pricing model they have recently added makes this an incredibly powerful booking engine.
Regional Director of Revenue, Distribution & eCommerce in New York (United States)
It has more features versus other products that actually help me in doing creative revenue optimization.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Pegasus is very well designed to aid hotels to optimize direct bookings. There are many features from merchandising to rate match that amplify our joint goals of driving increased hotel direct booking conversion.
by Reid Webster (LaaSie.ai) on December 09, 2019
See more answers (1)
Question:
What differentiates this product or service from the competition?
Answer:
Pegasus sets itself apart from the competition with its responsive, top notch, white-glove client services team. The ease of integration as well how the integration is incorporated directly into the booking engine vs. as overlay is exceptional.
by Reid Webster (LaaSie.ai) on December 09, 2019
See more answers (1)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
As a standard practice hoteliers should set clear ROI goals for what they hope to achieve when it comes to direct bookings, such as percentage share of bookings shifted to direct, increases in conversion rate, etc. so there are no questions or confusion during purchasing.
by Reid Webster (LaaSie.ai) on December 09, 2019
See more answers (1)
Recommended by
Reid Webster
SVP Partnerships @ LaaSie.ai
Reid Webster
SVP Partnerships @ LaaSie.ai
Features
Clients & references
References & testimonials
In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), thes...
I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in com...
Case studies
- Bellstar Hotels & Resorts achieves 48% increase in overall revenue
- Bellstar Hotels & Resorts
- Branded Hotels in Calgary
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
- Bahrain
- Australia
- United Kingdom
- South Africa
- Korea, South
- Cyprus
August 09, 2022
Booking Engine (Cendyn) Review: Booking Engine
Recommend
10/10
What do you like most?
Of all the booking engines that I have encountered, with Brands, Independent hotels, this booking engine is the best. - versatility on pricing, LOS, close, Open, - Flexibility when building rate plans fro...
What do you dislike or think could be improved?
Some reporting items. A comprehensive report detailing all the active and the inactive rate plans with hierarchy - parent - child - information would be great.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
August 04, 2022
Booking Engine (Cendyn) Review: Elite Hospitality Group and Cendyn
COO from Luxury Hotels in Manama (Bahrain)
Recommend
9/10
What do you like most?
We have worked with Pegasus (now Cendyn) for many years now, for the booking engine, CRS and GDS systems, and have been totally satisfied with the products and excellent service. Our special thanks to Ele...
What do you dislike or think could be improved?
Staythe way you are .... and keep upgrading and updating ! Keep up the good work and wishing Cendyn more success
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
January 05, 2022
Booking Engine (Cendyn) Review: Booking Engine Review
Senior Director of Revenue Management from Boutiques in Greenport (United States of America)
Recommend
7/10
What do you like most?
The pegasus support team is always available and has quickly found solutions to all my issues. Additionally, the interactive reporting tool is easy to use.
What do you dislike or think could be improved?
When managing rate specific restrictions it takes awhile to load as it lists everyday. It should give an option for monthly bulk updates. Additionally, the user interface is a bit plain sometimes hard to ...
Customer Support
5
Ease of Use
3
Value for money
3
Implementation
5
December 11, 2021
Booking Engine (Cendyn) Review: Best CRS and Booking Engine provider
Recommend
10/10
What do you like most?
We have been using Pegasus Booking Engine & CRS since many years, and the core reason for us to continue to use their systems is because they are advanced, best and user friendly, Pegasus had recently u...
What do you dislike or think could be improved?
- CRS system could be enhanced. - Pegasus should think of starting a live chat support for hotels on CRS to communicate with client, technical and web team as some technical and web related issues gets d...
Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4
December 02, 2021
Booking Engine (Cendyn) Review: Pegasus Review
General Manager from Boutiques in Seattle (United States of America)
Recommend
10/10
What do you like most?
Pegasus' team is always eager to help and quick to resolve issues, though there are rarely many. Interface is easy to use and understand. Reports are customizable and and detailed.
What do you dislike or think could be improved?
There aren't too many things I can think of - Pegasus has done what we need and want, though Apple/Google pay compatibility on website would be nice.
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
December 02, 2021
Booking Engine (Cendyn) Review: Great customer service and excellent product
Recommend
10/10
What do you like most?
I like the fact that there is always a person available to help, they reply to emails quickly and they're always willing to help.
What do you dislike or think could be improved?
There is always be room for improvement specially since we're in very fast pace industry and keeping up with the current technology will always be great.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Regional Director of Operations in Lynnwood (United States)
Good navigation, easy to understand menus, nicely formatted reporting and some nice value add features.