Cendyn Booking Engine

4.4 (143 REVIEWS)

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HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn

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Ranked 11 (out of 131) in Booking Engine

Transform lookers into bookers with market-first innovations and seamless transactions

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Ratings Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Booking Engine is the #12 most trending product in the Booking Engine category (out of 131) and the #260 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Cendyn Booking Engine
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Unlock strong merchandising and cross-sell opportunities, while integrating seamlessly with our comprehensive eCommerce platform for amplified direct booking revenue. Cendyn Booking Engine is packed with features to help convert lookers into bookers, including automated email re-targeting, scarcity and urgency messaging, strike-through pricing, time-bound marketing taglines, auto-generated landing pages, and multi-property cross-selling capabilities.

View website

Capabilities

Booking Engine: Dynamic pricing rules

Booking Engine: Booking triggers and superior merchandising

Booking Engine: Conversion impacting features

Rate Match: Actionable OTA parity intelligence

Rate Match: Price Compare

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Drive substantially higher direct bookings with Rate Match™

Hotel Rate Parity
Rate Match™ automatically shops your hotel’s stay dates in real time, mimicking your guests’ searches and locations, and revealing OTA parity violations across your distribution network. It relies on continuous live shopping with real-time notifications and delivers far more actionable data. Give guests the confidence to book directly by showing your rate is the same or better than OTAs. Across thousands of hotels and locations, Price Compare delivers an average 56% increase in conversion rates.

PREMIUM ADD-ON

Direct booking personalized banners

Website Design
Boost direct bookings with personalization messaging that uses real-time CRS connectivity to drive higher conversion rates on your website, before guests enter the booking engine. Personalized messages can be delivered to specific customer segments and include a wide range of messages such as OTA rate comparisons, CRM and advertising messages, special offers, the number of rooms still available and booking volumes.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

Get an Instant Price Estimate

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2

Success Stories

30

References

46

Featured Customers

Popularity by Segment

Size

14 | X-Small (1-9 room)

6 | Small (10-24 room)

46 | Medium (25-74 room)

81 | Large (75-199 room)

128 | X-Large (200+ room)

Country

197 | United States of America

14 | France

10 | Canada

9 | Spain

8 | United Kingdom

5 | Ireland

4 | Italy

4 | South Africa

4 | Australia

3 | United Arab Emirates

3 | Mexico

3 | Bahrain

3 | India

2 | Saudi Arabia

2 | Greece

2 | Denmark

2 | Bermuda

2 | Germany

2 | Mauritius

2 | New Zealand

1 | Morocco

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Myanmar

1 | Dominica

1 | Sweden

1 | Cyprus

1 | Kenya

1 | Norway

1 | Belgium

1 | Switzerland

1 | Japan

1 | Colombia

1 | Ghana

1 | Korea, South

1 | Dominican Republic

1 | Qatar

Type

114 | Resorts

113 | Boutiques

95 | Luxury Hotels

67 | Branded Hotels

63 | City Center Hotels

50 | Bed & Breakfast & Inns

41 | Airport/Conference Hotels

35 | Casinos

31 | Limited Service & Budget Hotels

18 | Extended Stay & Serviced Apartments

11 | Vacation Rentals & Villas

9 | RV Parks & Campgrounds

8 | Hostels

7 | Motels

Region

210 | North America

52 | Europe

11 | Asia Pacific

9 | Africa

6 | Oceania

6 | Middle East

4 | Central America

1 | South America

Category

166 | Hotel Reservations Systems

143 | Booking Engine

52 | Digital Marketing Agencies

35 | Revenue Management Systems

18 | Business Intelligence

18 | Hotel Metasearch Management Software

11 | RFPs & Proposal Management Software

11 | Hotel CRM & Email Marketing

5 | Website Design

4 | Event Management Software

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Hotelier Rating

Excellent
220
Very Good
51
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (14)
  • Small (6)
  • Medium (46)
  • Large (81)
  • X-Large (128)

Country

  • United States of America
    United States of America
    (197)
  • France
    France
    (14)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Ireland
    Ireland
    (5)
  • Italy
    Italy
    (4)
  • South Africa
    South Africa
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Mexico
    Mexico
    (3)
  • Bahrain
    Bahrain
    (3)
  • India
    India
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Greece
    Greece
    (2)
  • Denmark
    Denmark
    (2)
  • Bermuda
    Bermuda
    (2)
  • Germany
    Germany
    (2)
  • Mauritius
    Mauritius
    (2)
  • New Zealand
    New Zealand
    (2)
  • Morocco
    Morocco
    (1)
  • Malaysia
    Malaysia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Myanmar
    Myanmar
    (1)
  • Dominica
    Dominica
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Switzerland
    Switzerland
    (1)
  • Japan
    Japan
    (1)
  • Colombia
    Colombia
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Qatar
    Qatar
    (1)

Region

  • North America
    North America
    (210)
  • Europe
    Europe
    (52)
  • Asia Pacific
    Asia Pacific
    (11)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (9)

Hoteliers say

NEW AI Review summary

Hoteliers like the Pegasus CRS system for its ease of use, real-time inventory management, and robust booking engine integration with multiple PMS, CMS, and CRMs. The system is praised for its dynamic pricing capabilities and the ability to increase direct bookings, effectively reducing distribution costs. The support team is often highlighted as responsive and helpful in resolving issues promptly. However, users report some interface connectivity issues, cumbersome photo uploading processes, and challenges with reporting capabilities. Despite these, the system’s flexibility, revenue optimization features, and user-friendly interface make it a valuable tool for hoteliers aiming to boost revenue and enhance the customer experience.

AI-generated from the text of customer reviews

Responsive Support Team
Ease of Use
Booking Engine Customization
Dynamic Pricing
Reporting Capabilities
Integration with PMS/CMS/CRMs
Interface Connectivity Issues
Photo Uploading Challenges
Real-Time Inventory Management
Language Translation
9

Nirosha is truly a great asset!!

General manager from 75-99 room Resort in Windham (United States of America)

Verified
7 months ago
Personally the rapid responses with Nirosha have been like no other. Especially during our opening process she was always willing to assist and set time aside to assist the team with getting everything built.
Country United States of America
General manager
Large Hotel
7

Tried and tested Booking Engine and CRS

Director of Revenue Management from 10 to 24 room Limited Service & Budget Hotel in South Lake Tahoe (United States of America)

Verified
7 months ago
The ease of use and accessibility of the booking engine really helps our team in managing reservations. The flexibility of putting up different rate plans and promotions, the ability to do dynamic pricing and the real time extraction ofavailable reports make this system a strong tool for hoteliers. It is also can be integrated to most of th...
Country United States of America
Director of Revenue Management
Small Hotel
10

Simply the best!

from 50-74 room Luxury Hotel in (Bermuda)

Verified
7 months ago
This booking engine has been by far the easiest the work with. Loading rates and packages have been a breeze!
Country Bermuda
Medium Hotel
10

New Hotel Support

Area Director of Revenue from 100 to 199 room Boutique in New York (United States of America)

Verified
7 months ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
Country United States of America
Area Director of Revenue
Large Hotel
9

A Powerful Platform for Managing Hotel Reservations

Revenue from 500+ room Luxury Hotel in Nairobi (Kenya)

Verified
7 months ago
Connectivity to GDS and hundreds of OTA's either direct or via different channel managers available for a hotel to ensure distribution of bookings is seamless and manage inventory real time. 2 way PMS integration, ensuring that reservations are fed directly into the PMS, rates and availability is updated real time, and correct inventory is...
Country Kenya
Revenue
X-Large Hotel
10

User friendly system. Responsive customer support #bookingegnine #customersupport

Regional Director of Revenue Management from 500+ room Boutique in Cranston (United States of America)

Verified
7 months ago
The Pegasus RezTrip CRS systems is easy to use and understand. Support team and account managers are very responsive. Interface capabilities are advanced.
Country United States of America
Regional Director of Revenue Management
X-Large Hotel
9

Excellent Support service

Corporate Revenue Manager from 500+ room Branded Hotel in L'Hospitalet de Llobregat (Spain)

Verified
7 months ago
Customer service is very efficient, both helping with configurations and resolving incidents. Response time is usually less than 24 hours.
Country Spain
Corporate Revenue Manager
X-Large Hotel
10

Technically sound & easy to use CRS

eCommerce Manager from 100 to 199 room Branded Hotel in Manama (Bahrain)

Verified
7 months ago
Travel Tripper has been great & easy system to use, system comes with all the usefull features needed for dynamic revenue managment. Ms. Divya Puthran has been promopt in resolving issues, highlighting areas of concerns, she understands requirments of the hotels & always provide valuable feedbacks.
Country Bahrain
eCommerce Manager
Large Hotel
8

Delivery Reliability

from 200 to 499 room Airport/Conference Hotel in Cape Town Central (South Africa)

Verified
8 months ago
User Friendly IBE and CRS, which allowed us to have more control over the management of our content, configuration of packages, rates etc. In addition, the support team was very efficient and easy to deal with.
Country South Africa
X-Large Hotel
10

User friendly CRS/CRM

Complex Revenue Analyst from 100 to 199 room Boutique in New York (United States of America)

Verified
8 months ago
I would say I enjoy how straightforward the booking engine is. It does what it says and it's pretty self explanatory.
Country United States of America
Complex Revenue Analyst
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 15

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.

Question:

What differentiates this product or service from the competition?

Answer:

As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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