Booking Engine (Cendyn)
4.4 (137 REVIEWS)
Tiago, Miguel, Roger + 13 more experts recommend Cendyn
Read RecommendationsBooking Engine (Cendyn)
Ranked 10 (out of 127) in Booking Engine
Convert lookers into direct bookers
89% recommended by 230 hotels
Hyatt, Virgin, Jumeirah & 227 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Booking Engine (Cendyn) is the #10 most trending product in the Booking Engine category (out of 127) and the #373 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Booking Engine: Dynamic pricing rules
Booking Engine: Dynamic pricing rules
Quickly and effectively create flexible, multi-layered promos based on various criteria in just minutes, without the need for new rate plans. Easily combine multi-dimensional criteria, such as booking and stay, to create and run offers on a custom, recurring timeframe that best suits your business needs.
Booking Engine: Booking triggers and superior merchandising
Booking Engine: Booking triggers and superior merchandising
Convince buyers to book now with urgency messaging, time-bound marketing taglines and strike-through pricing. Increase ancillary revenue with features such as add-ons and upgrades. With Rate Match®, price compare OTA sites and automatically match lower rates found on third-party channels, in real time.
Booking Engine: Conversion impacting features
Booking Engine: Conversion impacting features
Our powerful booking engine is packed with features to help convert lookers to bookers. A few examples include automated email retargeting, scarcity, popularity and urgency messaging, auto-generated landing pages and multi-property cross-selling capabilities.
Rate Match: Actionable OTA parity intelligence
Rate Match: Actionable OTA parity intelligence
Rate Match automatically shops your hotel’s stay dates in real time, mimicking your guests’ searches and locations, and revealing OTA parity violations across your distribution network. Unlike other rate shoppers, Rate Match relies on continuous live shopping with real-time notifications and delivers far more actionable data.
Rate Match: Price Match
Rate Match: Price Match
When major OTAs undercut your direct price, you can expect to see your conversion rate drop by an average of 36%. Rate Match can modify your rates in real time to match or beat OTA price violations and capture those bookings. Price matches fit within configurable guardrails, enabling you to drive higher direct bookings and higher revenue per visitor, matching rates by as little as a dollar.
Features
Merchandising & Packages
Upselling & Cross Selling
Conversion
Payments
Transactional Emails
Group Bookings
Reporting & Analytics
Tax & Compliance
Other
Available Add-ons & Modules
Drive substantially higher direct bookings with Rate Match™
Hotel Rate ParityPricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
"With Cendyn we were able to understand our guests like never before. This enhanced business intelligence provided us two critical opportunities—first, the ability to drive personalized and meaningful communications to support guest satisfaction and loyalty; and secondly, a cost-effective solution to drive more revenue."
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Featured Customers
Popularity by Segment
Size
3 | X-Small (1-9 room)
4 | Small (10-24 room)
24 | Medium (25-74 room)
70 | Large (75-199 room)
115 | X-Large (200+ room)
Country
190 | United States of America
10 | Canada
6 | Spain
6 | United Kingdom
5 | Ireland
4 | Australia
4 | Italy
4 | France
4 | South Africa
3 | United Arab Emirates
3 | Mexico
3 | Bahrain
2 | Saudi Arabia
2 | Denmark
2 | India
2 | New Zealand
1 | Cyprus
1 | Switzerland
1 | Malaysia
1 | Bulgaria
1 | Singapore
1 | Grenada
1 | Greece
1 | Saint Lucia
1 | Dominica
1 | Sweden
1 | Barbados
1 | Dominican Republic
1 | Myanmar
1 | Belgium
1 | Germany
1 | Japan
1 | Bermuda
1 | Qatar
1 | Ghana
1 | Korea, South
Type
86 | Boutiques
73 | Resorts
52 | Luxury Hotels
38 | City Center Hotels
35 | Branded Hotels
29 | Casinos
16 | Bed & Breakfast & Inns
11 | Extended Stay & Serviced Apartments
10 | Limited Service & Budget Hotels
10 | Vacation Rentals & Villas
8 | Airport/Conference Hotels
7 | Hostels
7 | RV Parks & Campgrounds
6 | Motels
Region
203 | North America
34 | Europe
10 | Asia Pacific
6 | Oceania
6 | Middle East
6 | Central America
5 | Africa
Category
154 | Hotel Reservations Systems
137 | Booking Engine
52 | Digital Marketing Agencies
33 | Revenue Management Systems
18 | Business Intelligence
11 | RFPs & Proposal Management Software
5 | Website Design
5 | Hotel CRM & Email Marketing
3 | Group Sales Management Software
3 | Event Management Software
More Products by Cendyn
Hotelier Rating
Excellent Support service
Corporate Revenue Manager from 500+ room Branded Hotel in L'Hospitalet de Llobregat (Spain)
Technically sound & easy to use CRS
eCommerce Manager from 100 to 199 room Branded Hotel in Manama (Bahrain)
Delivery Reliability
from 500+ room Luxury Hotel in Cape Town (South Africa)
User friendly CRS/CRM
Complex Revenue Analyst from 100 to 199 room Boutique in New York (United States of America)
Working with RVNG
GDS Executive from 500+ room Branded Hotel in Dublin (Ireland)
Strong Conversion
Vice President, Revenue from 500+ room Extended Stay & Serviced Apartment in Carlsbad (United States of America)
CRS - Internet booking engine very user friendly
Area Director of Revenue Management from 100 to 199 room Boutique in Ocean City (United States of America)
Exceptional Booking Engine Experience with Cendyn
Director of Revenue Management from 200 to 499 room Resort in Orange Beach (United States of America)
Pegasus/ Siteminder
Revenue Manager from 75-99 room Extended Stay & Serviced Apartment in Denver (United States of America)
Very Effective and User Friendly Booking Engine
Revenue Analyst from 200 to 499 room Resort in Kennebunkport (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
As a dedicated tech partner for the CRM solution tailored to the unique needs of the hotel industry, I am pleased to provide a comprehensive recommendation highlighting the product's exceptional strengths and capabilities. The CRM product excels in numerous aspects, proving to be an invaluable asset for hotels seeking to elevate their guest experiences and streamline their operations. One of the standout features of this solution is its unmatched ability to centralize and manage guest data. Through intuitive interfaces and seamless integration with various hotel systems, it empowers establishments to maintain a comprehensive guest profile repository. This, in turn, enables personalized services, anticipating guest preferences and needs for an enhanced stay. Furthermore, the product seamlessly addresses the hotel industry's intricate booking and reservation processes. Its robust reservation management tools allow hotels to efficiently handle bookings, room assignments, and modifications, ensuring a smooth check-in and check-out process. This not only optimizes guest satisfaction but also boosts operational efficiency, reducing manual errors and delays. In the realm of marketing and guest engagement, the CRM solution truly shines. Its advanced analytics capabilities provide deep insights into guest behavior and preferences, enabling hotels to tailor marketing campaigns and loyalty programs effectively. The product's automated communication features, including personalized emails and notifications, foster guest engagement even before their arrival, creating a sense of anticipation and building lasting relationships. In conclusion, the CRM solution designed for the hotel industry demonstrates excellence across guest data management, reservation processes, marketing, and customer support. Its capacity to enhance guest experiences while optimizing hotel operations positions it as a must-have tool for hotels seeking to thrive in a competitive market. With its user-friendly interfaces, adaptability, and dedication to innovation, this CRM product truly stands out as a game-changer for the hospitality sector.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The CRM's versatility is worth highlighting as well. It caters to a spectrum of hotel types and sizes, adapting its features to accommodate boutique inns, luxury resorts, and everything in between. Its modular design allows for easy customization, ensuring that the product aligns seamlessly with each hotel's unique operational workflows and branding. Lastly, the product's commitment to continuous innovation and customer support stands out. Regular updates and enhancements based on industry trends and feedback demonstrate its dedication to staying ahead of the curve. The responsive customer support team further reinforces the product's reliability, providing timely assistance and resolving queries to ensure uninterrupted operations.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Having had the privilege of working closely with this exceptional CRM solution tailored for the hotel industry, I am thrilled to offer a piece of advice to any discerning hotelier who is contemplating the integration of this product into their operations. My recommendation is straightforward yet profound: Embrace the transformative potential of data-driven decision-making. As you consider adopting this CRM solution, recognize the invaluable insights it offers into guest preferences, behaviors, and market trends. By leveraging the wealth of data this product gathers and analyzes, you can tailor your services to exceed guest expectations and enhance operational efficiency. In a competitive landscape where personalization is paramount, my advice is to fully harness the power of guest profiles and analytics. By comprehending your guests on a deeper level, you can anticipate their needs, offer tailored recommendations, and provide memorable experiences that foster loyalty. This CRM's ability to consolidate and analyze guest data is a cornerstone of its strength – use it to your advantage. Moreover, recognize that successful implementation is a collaborative effort. Engage your team in exploring the features and functionalities of the CRM, and encourage them to embrace the new possibilities it brings. By fostering a culture of adaptability and ongoing learning, you ensure that your staff maximizes the benefits of this solution, ultimately reflecting positively on guest satisfaction. In the ever-evolving hospitality landscape, my advice is to view this CRM not merely as a technology but as a strategic partner. Stay curious and open-minded about its capabilities, and actively seek ways to integrate it into every facet of your operations, from reservations to guest engagement to marketing. As you do so, you'll discover how it can empower your hotel to stand out, enhance guest experiences, and drive growth. In conclusion, the advice I offer to fellow hot
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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