Webbook by innQuest
4.2 (46 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Webbook by innQuest
Ranked 13 (out of 127) in Booking Engine
Booking engine built to get your guests booking directly with you.
85% recommended by 109 hotels
More than 50% of InnQuest’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.4/5
Customer Support
3.9/5
ROI
4.2/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, Webbook by innQuest is the #24 most trending product in the Booking Engine category (out of 127) and the #711 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Webbook by innQuest
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
Take back ownership of your guests and save on high online travel agent commissions using our leading direct booking technology. With a modern and intuitive design, WebBook was developed with you and your guests experience in mind. WebBook is the most affordable solution on the market, with integration to InnQuest's roomMaster PMS system. WebBook is feature rich with automatic rate & inventory updates (including yield rate modification), fully supported group blocks, as well as dynamic packages with add-ons.
Capabilities
InnQuest doesn’t have any benefits or use cases available
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
Other
3/3 features
Pricing
Pricing Available By Request
InnQuest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
InnQuest doesn’t have any case studies available
References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
Ortega Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
Ortega Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotels
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
Ortega Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotels
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa/Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotels
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotels
Featured Customers
Popularity by Segment
Size
4 | X-Small (1-9 room)
10 | Small (10-24 room)
56 | Medium (25-74 room)
33 | Large (75-199 room)
8 | X-Large (200+ room)
Country
80 | United States of America
8 | United Kingdom
7 | Australia
4 | Cook Islands
2 | New Zealand
2 | Isle of Man
1 | Trinidad and Tobago
1 | Guyana
1 | Jamaica
1 | Puerto Rico
1 | Paraguay
1 | Spain
1 | Belize
1 | Bahamas
1 | Vanuatu
Type
30 | Resorts
25 | Bed & Breakfast & Inns
24 | Boutiques
17 | Motels
10 | Limited Service & Budget Hotels
6 | City Center Hotels
6 | Vacation Rentals & Villas
5 | Airport/Conference Hotels
5 | Extended Stay & Serviced Apartments
4 | RV Parks & Campgrounds
2 | Branded Hotels
2 | Hostels
2 | Luxury Hotels
1 | Casinos
Region
80 | North America
14 | Oceania
11 | Europe
5 | Central America
2 | South America
Category
90 | Hotel Management Software
46 | Booking Engine
38 | Property Management Systems
22 | Channel Managers
More Products by InnQuest
Hotelier Rating
4
We have been using InnQuest since 2002
from 50-74 room Limited Service & Budget Hotel in Panama City (United States of America)
Verified
3 months ago
InnQuest has been a good product for us for both of our properties since 2002. We switched the cloud version recently and there is a learning curve. They are similar not the same.
It has plenty of report options and we really like the yield management. It is a fairly easy system to train on. The automated pre and post guest letters are...
United States of America
United States of America
Medium Hotel
8
Simple and easy to use hardware and software solutions
Director of Revenue Management from 100 to 199 room Luxury Hotel in Alpharetta (United States of America)
Verified
3 months ago
Room Master is a very easy to learn and straight-forward system. The only thing that prevents me from giving a 10 rather than an 8 is that the stock list of reports is very limited. InnQuest sales and support is always very helpful and responsive which I greatly value and appreciate.
United States of America
United States of America
Director of Revenue Management
Large Hotel
8
Have worked with RoomMaster for years.
General Manager from 50-74 room Bed & Breakfast & Inn in Provincetown (United States of America)
Verified
3 months ago
*Easy, window based program
*Minimal down time
*Cloud based system
*Easy to work with program, can be worked from any computer witht he program downloaded.
United States of America
United States of America
General Manager
Medium Hotel
10
Easy to use PMS
Front Office Manager from 50-74 room Boutique in Oxford (United States of America)
Verified
13 months ago
Easy to use and intuitive property management system software that beats the pants off of the big boys. Easy to see what availability you have for today and in the future and the tools are there if you take advantage of them to make things easier for your property. Group controls are a bit of a learning process but easy to pick up on. Easy...
United States of America
United States of America
Front Office Manager
Medium Hotel
2
RoomMaster Stayfull and Yield management suck
Manager from 50-74 room Boutique in South Lake Tahoe (United States of America)
Verified
13 months ago
Right now not much. We have been having problems with the new Stayfull product and InnQuest did not make it clear about the limited functionality in advance.
United States of America
United States of America
Manager
Medium Hotel
10
I personally have used Innquest for since 2000. When it was call Roommaster2000.
Manager from 50-74 room Boutique in Anchorage (United States of America)
Verified
14 months ago
It is very easy it is to train staff. The reports are great. Easy rate configuration. The yielding.availability and forecasting
United States of America
United States of America
Manager
Medium Hotel
0
Terrible
Manager from 10 to 24 room Boutique in Los Angeles (United States of America)
Verified
14 months ago
Nothing at the moment and looking at leaving as overbookings and the system has a fault where it cancells bookings
United States of America
United States of America
Manager
Small Hotel
7
Good Value Propositions, integrations and Restaurant POS need work
from 25-49 room Resort in Anaheim (United States of America)
Verified
14 months ago
If you have an issue, tech support can fix a lot of things and you are not left stranded. Upper management generally cares about the client and wants to make things work for you - the client. The cost of the services makes the system attractive, especially with an integrated F&B platform, direct connect to Expedia/booking.com with no extra...
United States of America
United States of America
Medium Hotel
10
I like Room Master
from 75-99 room Bed & Breakfast & Inn in Marshall (United States of America)
Verified
14 months ago
Room Master is very user friendly. The Quick buttons make it even easier to use. It is a great product for the management of our Inn.
United States of America
United States of America
Large Hotel
10
Easy To Use
from 25-49 room Motel in Bar Harbor (United States of America)
Verified
14 months ago
Great technical support. Roommaster is easy to teach to new clerks starting at the motel. So many aspects of the program that we are constantly learning new ways to do things.
United States of America
United States of America
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
Showing all answers to: "What does this product or service do well?"
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality.
The system is easy to operate and can suit a large range of property types.
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
Showing all answers to: "What differentiates this product or service from the competition?"
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses.
Secondly, the extensive reporting features are a standout.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Recommended by
Monique Jensen
Partnerships Director
@
SiteMinder
Monique Jensen
Partnerships Director
@
SiteMinder
Are you a consultant or vendor that recommends InnQuest?
Leave a recommendation
Posts
InnQuest
8 months ago
InnQuest Launches roomMaster Payments, Powered by ValPay, For Simple, Transparent Payment Processing
InnQuest
10 months ago
Hotels Expecting More Staycations, Bleisure Expansion and Sustainability in 2023
InnQuest
11 months ago
InnQuest Launches Self Check-In to Speed Up Check-in Process for Hoteliers and Their Guests
InnQuest
1 year ago
5 Smart Tips To Enhance The Guest Experience At Your Hotel
InnQuest
1 year ago
InnQuest Earns 'High Performer' Badge From SoftwareSuggest
InnQuest
2 years ago
InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners
InnQuest
2 years ago
What You Can Do To Increase Holiday Occupancy At Your Hotel This Year
InnQuest
2 years ago
InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America
InnQuest
2 years ago
InnQuest Software Launches QuickInn, a Mobile Check-in and Digital Key Solution for Hotels
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2 years ago
Hotel Apps Aren’t Just for Going ‘Contactless’: Why Hotels Need Apps Even After Covid-19
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Support
Verified Support
InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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