Webbook by innQuest

Ranked 14 (out of 118) in Booking Engine

Booking Engine

Booking engine built to get your guests booking directly with you.

Ratings Snapshot

Certificate of Excellence
Read 46 reviews
84%
Recommend
HTR Score icon
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #14 out of 118 in Booking Engine

Ease of Use
4.4/5
ROI
4.2/5
Implementation
4.0/5
Customer Support
3.9/5
Verified Customer Support

InnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Resorts 13 verified reviews
    85%
  • Bed & Breakfast & Inns 13 verified reviews
    84%
  • Boutiques 12 verified reviews
    77%
  • Motels 6 verified reviews
    82%
  • Limited Service & Budget Hotels 4 verified reviews
    78%
  • Airport/Conference Hotels 2 verified reviews
    35%
  • RV Parks & Campgrounds 2 verified reviews
    80%
  • Vacation Rentals & Villas 2 verified reviews
    80%
  • Casinos 1 verified reviews
    100%
  • Luxury Hotels 1 verified reviews
    80%

Webbook by innQuest Overview

Webbook by innQuest Overview

Take back ownership of your guests and save on high online travel agent commissions using our leading direct booking technology. With a modern and intuitive design, WebBook was developed with you and your guests experience in mind. WebBook is the most affordable solution on the market, with integration to InnQuest's roomMaster PMS system. WebBook is feature rich with automatic rate & inventory upd...

About InnQuest View website

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees

Everyone deserves a great guest experience and at InnQuest we believe that you deserve a great property management experience too. We are truly hoteliers helpin...

Other Products by InnQuest

Integrates with

  • Direct Booking Tools
  • Property Management Systems
  • Metasearch & Ad Tech
Browse integrations (9 verified)

What customers love about Webbook by innQuest

Like 84% recommend

General Manager

It offer most of the bells and whistle a small property like our needs. The suppot team is great and efficient. The pricing is very fair.

Manager

The customer support to solve issues is a process that is not long and drawn out, quick and easy. Back office features are easy to use for first timers and even seasoned users. Innquest adapts to technological cha...

Revenue Manager

-support for all products under same contact/phone/email -cost -channel connection options -Sales team responds to needs -everyone is helpful when you are able to get them to help

General Manager

Innquest has supported Alcazar Palm Springs for over 10 years now. Their knowledge of the products and there responsiveness to our questions and inquiries are handle quickly and professionally. We have researched other...

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Expert Q&A and Partner Recommendations

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Recommended by

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Want to go behind the scenes and see how Webbook by innQuest works?

Clients & references

References & testimonials

Testimonial avatar
The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems.
Jacob Tindall VP of Revenue and Marketing at the Ayres Hotels
Testimonial avatar
It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having...
Alex Moore President and CEO at the Seaboard Hotels

Featured partners

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Case studies

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Awards & Certifications

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InnQuest doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Trinidad and Tobago
  • Guyana
  • United Kingdom
  • Paraguay

46 Verified InnQuest Reviews

Likelihood to Recommend
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October 16, 2022

Webbook by innQuest Review: Easy to use PMS

Front Office Manager from Boutiques in Oxford (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to use and intuitive property management system software that beats the pants off of the big boys. Easy to see what availability you have for today and in the future and the tools are there if you ta...

What do you dislike or think could be improved?

The ability to mass pre-authorize credit cards? I can't find that feature. Also, 24 hour support would be nice in this 24/7 world.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5

October 04, 2022

Webbook by innQuest Review: RoomMaster Stayfull and Yield management suck

Manager from Resorts in South Lake Tahoe (United States of America)

Recommend 2/10
Full blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Right now not much. We have been having problems with the new Stayfull product and InnQuest did not make it clear about the limited functionality in advance.

What do you dislike or think could be improved?

Stayfull does not pass all of the attributes it needs to. Your yield management software is limited, your support sucks. Your online booking engine is not ADA compliant.

Customer Support
2
Ease of Use
3
Value for money
3
Implementation
1

September 27, 2022

Webbook by innQuest Review: I personally have used Innquest for since 2000. When it was call Roommaster2000.

Manager from Boutiques in Anchorage (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is very easy it is to train staff. The reports are great. Easy rate configuration. The yielding.availability and forecasting

What do you dislike or think could be improved?

Tech Support! I just had the worst time with Our first migration with Stayfull/ Expedia is not working properly. And still waiting for a return call

Customer Support
2
Ease of Use
5
Value for money
5
Implementation
5

September 21, 2022

Webbook by innQuest Review: InnQuest is very responsive and easy to access when you need help.

General Manager from Boutiques in Calistoga (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It offer most of the bells and whistle a small property like our needs. The suppot team is great and efficient. The pricing is very fair.

What do you dislike or think could be improved?

They could add a lot more reports and have more choices for where reservations come from. More flexibility in room pricing (discounts)

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
4
arrow review On Apr 23, 2021 Kent H. from InnQuest replied:
 Thanks for your positive words. We are glad to be your hotel PMS software solution provider. 

September 21, 2022

Webbook by innQuest Review: A great partner with Alcazar Palm Springs Hotel

General Manager from Boutiques in Palm Springs (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Innquest has supported Alcazar Palm Springs for over 10 years now. Their knowledge of the products and there responsiveness to our questions and inquiries are handle quickly and professionally. We have ...

What do you dislike or think could be improved?

Currently there is a small issue with the Innquest and Shift 4 interface causing us to restart the connection. otherwise everything operates perfectly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 21, 2022

Webbook by innQuest Review: Great PMS

FOM from Bed & Breakfast & Inns in Miami Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

RoomMaster is such a joy to work with, easy to train FDAs on using the software, we have 4 hotels that uses RoomMaster and utilizes minimal hardware and we do not have loss of revenue to downtime. * Eas...

What do you dislike or think could be improved?

Some improvements would not hurt: * More accounting parameters to interface with accounting software. * A self check-in kiosk would be nice.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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InnQuest hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Webbook by innQuest Integrations

View all (9 InnQuest Integrations)