Ratings Snapshot
86%
Recommend
#14
Popularity index
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #14 out of 116 in Booking Engine
Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.1/5
Customer Support
4.1/5
Verified Customer Support
InnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Webbook by innQuest Overview
Webbook by innQuest Overview
Take back ownership of your guests and save on high online travel agent commissions using our leading direct booking technology. With a modern and intuitive design, WebBook was developed with you and your guests experience in mind. WebBook is the most affordable solution on the market, with integration to InnQuest's roomMaster PMS system. WebBook is feature rich with automatic rate & inventory upd...
About InnQuest View website
Founded in 1994 | Headquarters in Tampa, Florida | 30 employeesEveryone deserves a great guest experience and at InnQuest we believe that you deserve a great property management experience too. We are truly hoteliers helpin...
Other Products by InnQuest
1/5
Integrates with
- Direct Booking Tools
- Property Management Systems
- Metasearch & Ad Tech
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What customers love about Webbook by innQuest
86% recommend
Manager from Other
The customer support to solve issues is a process that is not long and drawn out, quick and easy. Back office features are easy to use for first timers and even seasoned users. Innquest adapts to technological cha...
Revenue Manager from Other
-support for all products under same contact/phone/email -cost -channel connection options -Sales team responds to needs -everyone is helpful when you are able to get them to help
General Manager from Boutiques
Innquest has supported Alcazar Palm Springs for over 10 years now. Their knowledge of the products and there responsiveness to our questions and inquiries are handle quickly and professionally. We have researched other...
Expert Q&A and Partner Recommendations
InnQuest hasn’t been recommended by any experts or partners yet
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Recommended by
Features
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Clients & references
References & testimonials
The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems.
It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having...
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Awards & Certifications
InnQuest doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Trinidad and Tobago
- Guyana
- United Kingdom
- Paraguay
January 06, 2022
Webbook by innQuest Review: Innquest Software and Support make my job a breeze!
Front Desk from Boutiques in Naples (United States of America)
Recommend
10/10
What do you like most?
I have worked with Innquest at our Hotel front desk for 8 years and I always feel supported by a knowledgeable and friendly Team when we have questions or need assistance with any technical issues, which ...
What do you dislike or think could be improved?
There is nothing that needs improvement at this time. We have been pleased with the support and expertise of Innquest.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 23, 2021
Webbook by innQuest Review: Terrible service
Owner from Other in Billings (United States of America)
Recommend
0/10
What do you like most?
Nothing, my system has been failing since I did my upgrade last week. Also, since my upgrade I have lost crucial functionality. Aren't upgrades supposed to make you better and not worse?
What do you dislike or think could be improved?
Pretty much everything. I was sold on upgrading my system to version 18. Since that time I have had nothing but problems. On top of that I can barely ever reach my account manager and when I do she seems ...
Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1
December 15, 2021
Webbook by innQuest Review: Berlin Heritage Inn Review of Room Master
Owner from Limited Service & Budget Hotels in Berlin (United States of America)
Recommend
9/10
What do you like most?
We like the remote access that RoomMaster has now. Their platform is affordable and they are continue to try to bring relivent and necessary improvement to the PMS. Thank you!
What do you dislike or think could be improved?
We would like to see more full integration of Room Master PMS with Google and web functional interfaces thus minimizing 3rd party reservations on web searches.
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
December 10, 2021
Webbook by innQuest Review: We have been using InnQuest since 2002
Recommend
4/10
What do you like most?
InnQuest has been a good product for us for both of our properties since 2002. We switched the cloud version recently and there is a learning curve. They are similar not the same. It has plenty of repor...
What do you dislike or think could be improved?
The number of bugs in the cloud version is tremendous the help desk is no longer the Help it used to be We seem to be more familiar with the product than those that we call for help -they are slow to cal...
Customer Support
2
Ease of Use
3
Value for money
3
Implementation
3
December 09, 2021
Webbook by innQuest Review: Innquest User for 3-Years!
General Manager from Boutiques in New Braunfels (United States of America)
Recommend
8/10
What do you like most?
We are a 60-room historic hotel and RoomMaster has changed the way we do business! We love the integration with WebBook for online reservations and the ease of use for our staff. Real-time updates from o...
What do you dislike or think could be improved?
We would love to see improvements to the Group feature. It’s difficult to navigate, learn and train new staff. RoomMaster does offer all the group features we need once we mastered them.
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
December 09, 2021
Webbook by innQuest Review: Started off great, but quality of service has declined over the years
Recommend
5/10
What do you like most?
Its a complete system for every operational possible aspect of a hotel. It obviously is a program that has grown over the years to include many useful features.
What do you dislike or think could be improved?
Customer Support/Service. When we first started working with InnQuest the tech team responded fairly quickly with knowledgeable staff. It seems to have shifted to another team and service has been very, v...
Customer Support
2
Ease of Use
2
Value for money
3
Implementation
n/a
Pricing
InnQuest hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Popular Webbook by innQuest Integrations
Whistle
Guest Messaging SoftwareWhistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide
Triptease: Convert
Direct Booking ToolsPaying large commissions for valuable guests is over. Identify and reach your highest-value guests first with a platform that works across the booking journey - from acquisition to conversion - to make sure they book directly with your hotel.
roomMaster by innQuest
Hotel Management SoftwareWeb, Cloud and server based Hotel Property Management Solutions for any size property.
General Manager from Boutiques
It offer most of the bells and whistle a small property like our needs. The suppot team is great and efficient. The pricing is very fair.