Webbook by innQuest
4.2 (46 REVIEWS)
HT Score
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Webbook by innQuest
Ranked 22 (out of 137) in Booking Engine
Convert Clicks to Commission-Free Bookings with WebBook
85% recommended by 113 hotels
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 110 others
What is InnQuest?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
WebBook by innQuest is a powerful, commission-free booking engine designed for hotels. It seamlessly integrates with your hotel's website, facilitating direct reservations and maximizing revenue. The platform's mobile-responsive design ensures a smooth booking experience on any device, enhancing user satisfaction. WebBook is fully customizable, allowing you to highlight your hotel's unique offerings and create tailored upsell opportunities, thereby driving additional revenue. By streamlining the booking process, WebBook captures more direct bookings, reducing dependence on third-party platforms and increasing your profitability.
Capabilities
Effortless Rate & Inventory Management
Effortless Rate & Inventory Management
Keep your rates and inventory always up-to-date with automatic updates. Seamlessly sync across all channels, ensuring accurate availability and pricing. Save time, prevent overbookings, and maximize revenue with our hassle-free, real-time management system.
Sleek & Mobile-Optimized Design
Sleek & Mobile-Optimized Design
Engage your guests with a modern, responsive design that looks stunning on any device. Whether on a desktop, tablet, or smartphone, your website adapts seamlessly, providing an intuitive browsing experience that drives conversions and enhances guest satisfaction.
Advanced Insights with Google Analytics 4 Integration
Advanced Insights with Google Analytics 4 Integration
Stay ahead of the competition by tracking user behavior and performance metrics with Google Analytics 4. Gain deeper insights into your website’s traffic, understand guest interactions, and make data-driven decisions to optimize your marketing strategies and boost bookings.
Boost Bookings with Rate Comparisons
Boost Bookings with Rate Comparisons
Empower your guests to make informed decisions with built-in rate comparisons. By displaying competitive pricing alongside your own, you build trust and encourage direct bookings, ultimately increasing conversion rates and maximizing revenue.
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
InnQuest Reviews Summary
Ease of Use
4.4/5
Customer Support
3.9/5
ROI
4.2/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, Webbook by innQuest is the #27 most trending product in the Booking Engine category (out of 137) and the #630 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
InnQuest Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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InnQuest Case Studies
InnQuest doesn’t have any case studies available
References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa/Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
Featured Customers
Popularity by Segment
Size
6 | X-Small (1-9 room)
8 | Small (10-24 room)
55 | Medium (25-74 room)
33 | Large (75-199 room)
10 | X-Large (200+ room)
Country
82 | United States of America
8 | United Kingdom
7 | Australia
2 | New Zealand
1 | Trinidad and Tobago
1 | Guyana
1 | Paraguay
1 | Spain
1 | Belize
1 | Bahamas
1 | Vanuatu
Type
48 | Resorts
38 | Bed & Breakfast & Inns
36 | Boutiques
31 | Limited Service & Budget Hotels
24 | Airport/Conference Hotels
20 | City Center Hotels
20 | Motels
19 | Branded Hotels
11 | Extended Stay & Serviced Apartments
9 | Luxury Hotels
7 | Casinos
6 | Vacation Rentals & Villas
5 | RV Parks & Campgrounds
2 | Hostels
Region
82 | North America
10 | Oceania
9 | Europe
3 | Central America
2 | South America
Category
90 | Hotel Management Software
46 | Booking Engine
39 | Property Management Systems
22 | Channel Managers
More Products by InnQuest
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like RoomMaster by InnQuest for its ease of use, training efficiency, and strong integration capabilities which significantly streamline hotel operations and enhance the guest experience. The cloud version allows remote management and its adaptability with various systems like POS and booking channels improves workflows. However, issues such as the limitations in group bookings, shortcomings in the POS system, and an inconsistent customer support experience impact satisfaction levels. The evolving pricing structure has also raised concerns about cost-effectiveness for long-term users.
AI-generated from the text of customer reviews
Looking for specific info?
4
We have been using InnQuest since 2002
from 50-74 room Limited Service & Budget Hotel in Panama City Beach (United States of America)
Verified
13 months ago
InnQuest has been a good product for us for both of our properties since 2002. We switched the cloud version recently and there is a learning curve. They are similar not the same.
It has plenty of report options and we really like the yield management. It is a fairly easy system to train on. The automated pre and post guest letters are...
United States of America
United States of America
Medium Hotel
8
Simple and easy to use hardware and software solutions
Director of Revenue Management from 200 to 499 room Branded Hotel in Alpharetta (United States of America)
Verified
13 months ago
Room Master is a very easy to learn and straight-forward system. The only thing that prevents me from giving a 10 rather than an 8 is that the stock list of reports is very limited. InnQuest sales and support is always very helpful and responsive which I greatly value and appreciate.
United States of America
United States of America
Director of Revenue Management
X-Large Hotel
8
Have worked with RoomMaster for years.
General Manager from 50-74 room Bed & Breakfast & Inn in Provincetown (United States of America)
Verified
13 months ago
*Easy, window based program
*Minimal down time
*Cloud based system
*Easy to work with program, can be worked from any computer witht he program downloaded.
United States of America
United States of America
General Manager
Medium Hotel
10
Easy to use PMS
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Oxford (United States of America)
Verified
2 years ago
Easy to use and intuitive property management system software that beats the pants off of the big boys. Easy to see what availability you have for today and in the future and the tools are there if you take advantage of them to make things easier for your property. Group controls are a bit of a learning process but easy to pick up on. Easy...
United States of America
United States of America
Front Office Manager
Medium Hotel
2
RoomMaster Stayfull and Yield management suck
Manager from 50-74 room Boutique in South Lake Tahoe (United States of America)
Verified
2 years ago
Right now not much. We have been having problems with the new Stayfull product and InnQuest did not make it clear about the limited functionality in advance.
United States of America
United States of America
Manager
Medium Hotel
10
I personally have used Innquest for since 2000. When it was call Roommaster2000.
Manager from 25-49 room Boutique in Anchorage (United States of America)
Verified
2 years ago
It is very easy it is to train staff. The reports are great. Easy rate configuration. The yielding.availability and forecasting
United States of America
United States of America
Manager
Medium Hotel
0
Terrible
Manager from 1 to 4 room Bed & Breakfast & Inn in Los Angeles (United States of America)
Verified
2 years ago
Nothing at the moment and looking at leaving as overbookings and the system has a fault where it cancells bookings
United States of America
United States of America
Manager
X-Small Hotel
7
Good Value Propositions, integrations and Restaurant POS need work
from 1 to 4 room Branded Hotel in Anaheim (United States of America)
Verified
2 years ago
If you have an issue, tech support can fix a lot of things and you are not left stranded. Upper management generally cares about the client and wants to make things work for you - the client. The cost of the services makes the system attractive, especially with an integrated F&B platform, direct connect to Expedia/booking.com with no extra...
United States of America
United States of America
X-Small Hotel
10
I like Room Master
from 75-99 room Bed & Breakfast & Inn in Marshall (United States of America)
Verified
2 years ago
Room Master is very user friendly. The Quick buttons make it even easier to use. It is a great product for the management of our Inn.
United States of America
United States of America
Large Hotel
10
Easy To Use
from 25-49 room City Center Hotel in Bar Harbor (United States of America)
Verified
2 years ago
Great technical support. Roommaster is easy to teach to new clerks starting at the motel. So many aspects of the program that we are constantly learning new ways to do things.
United States of America
United States of America
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
Showing all answers to: "What does this product or service do well?"
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality.
The system is easy to operate and can suit a large range of property types.
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
Showing all answers to: "What differentiates this product or service from the competition?"
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses.
Secondly, the extensive reporting features are a standout.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Recommended by
Monique Jensen
Partnerships Director
@
SiteMinder
Monique Jensen
Partnerships Director
@
SiteMinder
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Support
Verified Support
InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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