Roiback | Booking Engine

4.5 (27 REVIEWS)

HTR Score icon
HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Roiback | Booking Engine

4.5 (27 REVIEWS)

Ranked 12 (out of 131) in Booking Engine

More Direct Bookings & Profitability. Booking Engine, Digital Marketing, Web Design, Contact Center.

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Ratings Summary

4.5
Very Good
Ease of Use
4.4/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Roiback | Booking Engine is the #22 most trending product in the Booking Engine category (out of 131) and the #465 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ROIBACK’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Roiback | Booking Engine
Founded in 2010 | Headquarters in Mallorca | 141 employees
Roiback is an award-winning travel-tech company that helps hotels increase their Direct Sales and Profitability through its market-leading Booking Engine, Web Design, Digital Marketing, and Contact Center. Over 2.000 hotels worldwide use Roiback. We have native integrations with the main Channel Managers, PMS and the leading hotel tech suppliers to enhance the direct channel of hotels.

View website

Capabilities

Create, modify and manage reservations

Automated collections and epayments

Reward your most loyal guests

Monetize & organize direct sales to travel agents

Bundle flights and hotels

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Web Design

Website Design
Inspire, attract and convert. With our creative approach, we aim to pique your visitors' interest from the first click. We start by thoroughly understanding your hotel's unique features and value proposition. Then, we translate this essence into a website that not only impresses visually, but also focuses on the user experience. Each element is strategically designed to attract potential guests and convert visitors into bookings.

INCLUDED

Booking Engine

Booking Engine
Awarded booking engine, robust, fast and constantly evolving. In addition, it fits your hotel like a glove with more than 100 functionalities.

INCLUDED

Digital Marketing Services

Digital Marketing Agencies
With over a decade dedicated to the hospitality industry and its complex digital technology ecosystem, our specialists will work as one of your business to achieve the highest return on investment.

INCLUDED

Contact Center Software

Hotel Reservations Systems
Contact center solution that is fully integrated into your direct channel, ensuring an optimal booking experience for your customers. With our technology and expertise, we maximize conversion opportunities and improve customer satisfaction, thus strengthening your position in the hotel market.

INCLUDED

Price Check Widget

Direct Booking Tools
Increase your direct bookings by 15-30% thanks to Machine Learning applied to the personalization of each user's experience on the website.

INCLUDED

Upselling & Ancillaries

Upselling Software
Sell experiences that surprise to generate additional revenue and enhance your value proposition.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ROIBACK Average ROIBACK

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2

Success Stories

3

References

5

Featured Customers

Popularity by Segment

Size

1 | Small (10-24 room)

5 | Medium (25-74 room)

8 | Large (75-199 room)

11 | X-Large (200+ room)

Country

10 | Portugal

4 | Colombia

4 | Thailand

3 | Spain

2 | Singapore

1 | Vietnam

1 | Uruguay

1 | Indonesia

1 | Chile

Type

7 | Boutiques

6 | Luxury Hotels

6 | Resorts

4 | City Center Hotels

3 | Branded Hotels

2 | Bed & Breakfast & Inns

2 | Airport/Conference Hotels

2 | Limited Service & Budget Hotels

1 | Extended Stay & Serviced Apartments

1 | Vacation Rentals & Villas

Region

13 | Europe

8 | Asia Pacific

6 | South America

Category

27 | Booking Engine

More Products by ROIBACK

https://ucarecdn.com/7b7c1020-d3fe-49d5-b59f-a8885d3dda2c/
https://ucarecdn.com/a5860ade-0384-4d5e-8df1-b1e82c620960/-/crop/1200x750/150,0/-/preview/
https://ucarecdn.com/281502d2-2d47-4e4d-a915-dc88456eb8d3/-/crop/1200x750/150,0/-/preview/

Hotelier Rating

Excellent
19
Very Good
4
Average
4
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (5)
  • Large (8)
  • X-Large (11)

Country

  • Portugal
    Portugal
    (10)
  • Colombia
    Colombia
    (4)
  • Thailand
    Thailand
    (4)
  • Spain
    Spain
    (3)
  • Singapore
    Singapore
    (2)
  • Vietnam
    Vietnam
    (1)
  • Uruguay
    Uruguay
    (1)
  • Indonesia
    Indonesia
    (1)
  • Chile
    Chile
    (1)

Region

  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (8)
  • South America
    South America
    (6)

Hoteliers say

NEW AI Review summary

Hoteliers like Roiback for its comprehensive features that enhance direct bookings and user experience. The platform excels in flexibility, reporting, and analytical tools, which help hotels optimize revenue and reduce costs. Users appreciate its smooth connectivity with channel managers and multi-language support but suggest improvements in speed, additional payment gateways, and user interface design. Roiback's robust support, including personalized consulting, drives successful direct sales strategies and superior customer experience.

AI-generated from the text of customer reviews

Support and customer service
Direct bookings optimization
Multi-language and user-friendly interface
Technical improvements
Reporting and analytics
Flexibility and customization
Integrations with channel managers
Payment gateways
Continuous feature updates
Multi-currency support
10

How The Jasmine City Group (Thailand) generated +112% revenue over the previous best sales year in the direct channel?

Group Director of Sales and Marketing from in Klongtan-Nua (Thailand)

Verified
4 months ago
Partnering with Roiback has been a game-changer, as their innovative solutions and close support by our Direct Channel Specialist have empowered Jasmine City Group to reach new heights of success
Country Thailand
Group Director of Sales and Marketing
8

Our experience has always been good. The best thing about working with Roiback is having a whole team behind you ready and ready to help you with everything you need.

from 10 to 24 room Boutique in Sitges (Spain)

Verified
13 months ago
- The fast telephone attention. - The friendliness of the operators/workers who help us. - The effectiveness of the website and our extranet.
Country Spain
Small Hotel
9

Friendly

Reservations from 25-49 room Boutique in Lago Ranco (Chile)

Verified
13 months ago
It is a friendly platform to work, where we have easy access to open and close the sale. and most importantly, that it has not failed in public pick moments.
Country Chile
Reservations
Medium Hotel
8

Working experience with ROIBACK system.

Sales from 200 to 499 room City Center Hotel in (Thailand)

Verified
13 months ago
The system is flexible and supported for any complicate promotion. Very good staff [Khun Choo, Thailand], she always support us even after working time for urgent issue.
Country Thailand
Sales
X-Large Hotel
10

booking engine

from 25-49 room Boutique in (Thailand)

Verified
13 months ago
The connectivity is smooth and the booking engine is user-friendly. We have consistently received good support from K. Chu whenever we encounter any issues.
Country Thailand
Medium Hotel
10

booking engine

from 50-74 room Boutique in (Thailand)

Verified
13 months ago
The connectivity is smooth and the booking engine is user-friendly. We have consistently received good support from K. Chu whenever we encounter any issues.
Country Thailand
Medium Hotel
10

Best booking engine in the industry, and accompanied by an exceptional human team and top-level professionals

Ceo/founder from 500+ room Limited Service & Budget Hotel in Palma (Spain)

Verified
13 months ago
Without a doubt, it is the best booking engine in the industry. In addition to offering you more than 100 very complete functionalities for your hotel, it accompanies you, as it has always done with us, in designing the best direct sales strategy, not only in online marketing, also in the loyalty program. And always always prioritizing bein...
Country Spain
Ceo/founder
X-Large Hotel
10

The modules, the web design and the outstanding advantages for those who book through the web are benefits that other OTAs do not reflect.

Coordinadora de Ecommerce from 25-49 room Boutique in Cartagena de Indias (Colombia)

Verified
13 months ago
The management of the extranets is easy to use and changes are reflected on the public website quickly.
Country Colombia
Coordinadora de Ecommerce
Medium Hotel
7

In general

Marketing Director from 500+ room Branded Hotel in Bogotá (Colombia)

Verified
13 months ago
Experience and reputation Professional and specialized team: Support and customer service. Internationalization: Roiback has expanded its presence internationally, which means that if you work with them, you can benefit from their experience in different markets and access growth opportunities in different countries.
Country Colombia
Marketing Director
X-Large Hotel
10

Excellent tool

Ecommerce and Direct Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Cartagena de Indias (Colombia)

Verified
13 months ago
They work with technology quite aligned with the needs of the clients and in favor of improving and increasing direct conversions and user experience on the web
Country Colombia
Ecommerce and Direct Sales Manager
Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Superb booking engine, that it is focus on direct sales needs, functionalities plus usability its orientated to help hoteliers to increase direct bookings. Plus not only the Their technology also the people behind the tecnology are very proffesional and helpfull.

Question:

What differentiates this product or service from the competition?

Answer:

Their loyalty functionalities heps hoteliers to have better engagement with customers in order to increase the direct bookings and connects very smoothly into the CRM. Then other great product services is they provide a specific booking engine for mobile, which helps to have a better conversion rate.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Tecnology is key to keep improving as company, but the most important is the people that are behind the techonology that have the same goals as you would have, such increasing direct bookings, they provide a big range of people that are truly experts in all areas of the hotel direct business ecosystem.

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Sara Evans Growth & Partnerships Manager @ XLR8 RMS
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Tomeu Fiol CMO @ Hotelinking
RecommendationAvatar
Tiago Araújo CEO @ HiJiffy
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Jose SIlva Founder & CEO @ RateIntel
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Support

Unverified

ROIBACK has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Recommended

91%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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