Thanks for the great feedback. You can leave internal note on the guest profile and print reg card c...
Ratings Snapshot
100%
Recommend
#8
Popularity index
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #8 out of 24 in Livechat & Chatbots
Ease of Use
4.9/5
ROI
4.9/5
Implementation
5.0/5
Customer Support
4.9/5
Verified Customer Support
Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Akia Web Chat Overview
Akia Web Chat Overview
With Akia Web Chat, you can increase the likelihood of guests booking directly on your website by giving them a live channel of communication. Help bring browsing guests peace of mind by immediately answering their questions right on your website. See when your prospective guest is actively browsing, or when they've come back for another session. And just because the guest has left your website, d...
About Akia View website
Founded in 2019 | Headquarters in Menlo Park United States | 5 employeesOther Products by Akia
1/4
Integrates with
- Booking Engine
- Property Management Systems
- Hotel Management Software
Need a custom integration?
What customers love about Akia Web Chat
100% recommend
General Manager from Luxury Hotels in
Akia has exceptional customer service and has streamlined the way we communicate with our guests. They are responsive, customer-focused, and results driven
GM from Boutiques
-So easy to give information to guests -We love contactless Checkin. Able to verify ID and credit cards. -The customer support is amazing
Senior Sales Manager from Luxury Hotels
-Ability to perform contactless check-in -Easy communication with guests -Allows for timely resolution of issues/complaints -Ability to provide additional information to guests -Interfaces with our PMS
Expert Q&A and Partner Recommendations
Akia hasn’t been recommended by any experts or partners yet
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Recommended by
Clients & references
References & testimonials
Akia doesn’t have any references available
Featured partners
Akia doesn’t have any featured partners
Case studies
Akia doesn’t have any case studies available
Awards & Certifications
Akia doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- United States of America
- United Kingdom
March 21, 2022
Akia Web Chat Review: Would definitely recommend this system! It has been such an asset to our day to day operations!
Guest Services and Owner Relations Agent from Vacation Rentals & Villas in Oceanside (United States of America)
Recommend
10/10
What do you like most?
It's hard to choose what we like most with how great Akia has been! All around the system is wonderful! If there is anything we are unsure of or have questions about, we reach out to our Akia rep and she ...
What do you dislike or think could be improved?
It's hard to say what could be improved when we have had such a great experience with the system. Akia makes our day-to-day operations and experiences a lot smoother!
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 30, 2021
Akia Web Chat Review: Great software.
Owner from Luxury Hotels in (United Kingdom)
Recommend
10/10
What do you like most?
Akia has helped us communicate with our guests more and helps us to send contactless check in details for when the guests arrive!
What do you dislike or think could be improved?
Just a few changes to the app version. Some things you can do on a pc cannot be done on the app.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 14, 2021
Akia Web Chat Review: Amazing & Easy to use platform
Front Office Manager from Branded Hotels in Park City (United States of America)
Recommend
10/10
What do you like most?
Using Akia has made reaching out to our guests much easier. Between guests signing all of the E-Registration cards over the phone or any frequently asked questions which the AI takes care of automatically...
What do you dislike or think could be improved?
The only thing I would recommend is that when a guest signs the e-registration forms is that it also can be pulled over to the PMS system ( we are using AutoClerk Cloud.) Other than that it is all amazing...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 04, 2021
Akia Web Chat Review: Useful
Revenue manager from Limited Service & Budget Hotels in Doral (United States of America)
Recommend
10/10
What do you like most?
Before Akia, we as a hotel were receiving many negative reviews due to lack of communication. Akia has helped us on improving the negative feedback. Having registration sheets signed prior to arrival has ...
What do you dislike or think could be improved?
At this time I have not found any issues or inconvenience with the platform. I would recommend to any other company.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 04, 2021
Akia Web Chat Review: At Nuvo Suites we love Akia
Marketing coordinator from Limited Service & Budget Hotels in Doral (United States of America)
Recommend
10/10
What do you like most?
Akia has improved our hotel reputation and our customer service. We found our reviews improved a lot, having the opportunity of getting a feedback before the guests check out, allowing us to make it up to...
What do you dislike or think could be improved?
It would be great to leave notes on a guest chat, so that we can see that internally. Have the registration cards saved on a file.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Jun 11, 2021 Evan C. from Akia replied:
April 15, 2021
Akia Web Chat Review: great !
Guest Services from Boutiques in Rutherford (United States of America)
Recommend
10/10
What do you like most?
There are many benefits of using this. Guests can easily contact us, getting a faster response from us, very easy to use.Never had any problems with getting in touch with people.
What do you dislike or think could be improved?
I think the automated responses could be a bit perfected. Sometimes a guest will ask something and Akia will come back with something completely different, it sometimes confuses the guests and us.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Freemium (hotel can trial for free)
free product tier
Recent News & Content
Recent articles
Recent press releases
Akia Announces New In-Stay Survey Feature
5 months ago
WebRezPro Integrates Akia Guest Messaging
5 months ago
Resources & reports
Reputation Management
Published by Akia
Step-by-Step Hotel Marketing Plan 2021
Front Desk Agent from Resorts
Working with Akia is great. It is easy to understand, and all of our staff enjoy the many benefits that come with them. - Guests are in constant contact - Check-ins are faster and smoother than ever - Extremely help...