Akia Web Chat

Ranked 7 (out of 23) in Livechat & Chatbots

Livechat & Chatbots

Drive more direct bookings through your website.

Ratings Snapshot

Certificate of Excellence
Read 15 reviews
100%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 23 in Livechat & Chatbots

Ease of Use
4.9/5
ROI
4.9/5
Implementation
5.0/5
Customer Support
4.9/5
Verified Customer Support

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique 5 verified reviews
    100%
  • Branded 3 verified reviews
    100%
  • Resort 3 verified reviews
    100%
  • Limited Service 2 verified reviews
    100%
  • Hostel 1 verified reviews
    100%
  • Serviced Apartment 1 verified reviews
    100%

Akia Web Chat Overview

Akia Web Chat Overview

With Akia Web Chat, you can increase the likelihood of guests booking directly on your website by giving them a live channel of communication. Help bring browsing guests peace of mind by immediately answering their questions right on your website. See when your prospective guest is actively browsing, or when they've come back for another session. And just because the guest has left your website, d...

About Akia View website

Founded in 2019 | Headquarters in Menlo Park United States | 5 employees

Other Products by Akia

Integrates with

  • Booking Engine
  • Channel Managers
  • Guest Messaging Software
Browse integrations (13 verified)

What customers love about Akia Web Chat

Like 100% recommend

Front Desk Agent from Resort

Working with Akia is great. It is easy to understand, and all of our staff enjoy the many benefits that come with them. - Guests are in constant contact - Check-ins are faster and smoother than ever - Extremely help...

General Manager from Resort in

Akia has exceptional customer service and has streamlined the way we communicate with our guests. They are responsive, customer-focused, and results driven

GM from Boutique

-So easy to give information to guests -We love contactless Checkin. Able to verify ID and credit cards. -The customer support is amazing

Senior Sales Manager from Resort

-Ability to perform contactless check-in -Easy communication with guests -Allows for timely resolution of issues/complaints -Ability to provide additional information to guests -Interfaces with our PMS

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Expert Q&A and Partner Recommendations

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Akia hasn’t been recommended by any experts or partners yet

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Features

  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Automated Replies
  • Message Routing
  • Real-time Translations
  • Live Inventory Availability
  • Room-type Suggestions & Price Check
  • Booking Engine Integration
  • Automated Messages Based on PMS Data
  • Maps Integration

Clients & references

References & testimonials

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Featured partners

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Case studies

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Awards & Certifications

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Akia doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • North America
VERIFIED MARKETS
  • United States of America
  • United Kingdom

15 Verified Akia Reviews

Likelihood to Recommend
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June 30, 2021

Akia Web Chat Review: Great software.

Owner from Serviced Apartment in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Akia has helped us communicate with our guests more and helps us to send contactless check in details for when the guests arrive!

What do you dislike or think could be improved?

Just a few changes to the app version. Some things you can do on a pc cannot be done on the app.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 14, 2021

Akia Web Chat Review: Amazing & Easy to use platform

Front Office Manager from Branded in Park City (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Using Akia has made reaching out to our guests much easier. Between guests signing all of the E-Registration cards over the phone or any frequently asked questions which the AI takes care of automatically...

What do you dislike or think could be improved?

The only thing I would recommend is that when a guest signs the e-registration forms is that it also can be pulled over to the PMS system ( we are using AutoClerk Cloud.) Other than that it is all amazing...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 04, 2021

Akia Web Chat Review: Useful

Revenue manager from Limited Service in Doral (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Before Akia, we as a hotel were receiving many negative reviews due to lack of communication. Akia has helped us on improving the negative feedback. Having registration sheets signed prior to arrival has ...

What do you dislike or think could be improved?

At this time I have not found any issues or inconvenience with the platform. I would recommend to any other company.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 04, 2021

Akia Web Chat Review: At Nuvo Suites we love Akia

Marketing coordinator from Limited Service in Doral (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Akia has improved our hotel reputation and our customer service. We found our reviews improved a lot, having the opportunity of getting a feedback before the guests check out, allowing us to make it up to...

What do you dislike or think could be improved?

It would be great to leave notes on a guest chat, so that we can see that internally. Have the registration cards saved on a file.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jun 11, 2021 Evan C. from Akia replied:
 Thanks for the great feedback. You can leave internal note on the guest profile and print reg card c... 

April 15, 2021

Akia Web Chat Review: great !

Guest Services from Boutique in Rutherford (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

There are many benefits of using this. Guests can easily contact us, getting a faster response from us, very easy to use.Never had any problems with getting in touch with people.

What do you dislike or think could be improved?

I think the automated responses could be a bit perfected. Sometimes a guest will ask something and Akia will come back with something completely different, it sometimes confuses the guests and us.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 08, 2021

Akia Web Chat Review: Akia Is Great!

Front Desk from Branded in Santa Maria (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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What do you like most?

We like that we can chat with guests while they're in their rooms. Easier now to provide services Love that we get instant feedback

What do you dislike or think could be improved?

I do not think that there is anything that needs to be improved. It has been working seamlessly for us thus far!

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
free product tier