Bookboost Website Chat

Ranked 9 (out of 24) in Livechat & Chatbots

Livechat & Chatbots

Lead Generation & Answer Guest Inquiries efficiently

Ratings Snapshot

Certificate of Excellence
Read 10 reviews
100%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Bookboost Website Chat has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #9 out of 24 in Livechat & Chatbots

Ease of Use
4.8/5
ROI
5.0/5
Implementation
5.0/5
Customer Support
5.0/5
Verified Customer Support

Bookboost AB has opened its internal systems to

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Bookboost Website Chat Overview

Top Alternative: Asksuite Hotel Chatbot

Bookboost Website Chat Overview

Reduce over 50% of repetitive inquiries, so your hotel staff can focus on booking-related tasks instead! With Bookboost’s Website Chat tool, you’ll free up valuable time and resources to focus on what really matters: building a personal relationship with your guests. Quick reaction times, accelerated bookings, more conversions and 24/7 service: a win-win for everyone. At Bookboost, we love ho...

About Bookboost AB

Founded in 2016 | Headquarters in Sweden | 10 employees

Bookboost is a customer journey technology platform developed specifically for the hospitality market to improve guest experiences and revenue within hotels, ho...

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Integrates with

  • Mobile Key & Keyless Entry
  • Guest Messaging Software
  • Property Management Systems
Browse integrations (7 verified)

Pros & Cons

Like 100% recommend

Investment Specialist from Vacation Rental

It's great that the platform applies holistically throughout the entire organization. We like working with Bookboost and it's customer success department. They really look after you and help you to progress to your strat...

City Revenue Manager from Branded

I like most their user friendly solution and their customer focused team. They think along with what kind of message to provide in our guest journey by analysing what kind of values towards guests you can will get where....

Reservations Specialist from Branded

Booboost is not a product it is a solution. And it is a game changer. With this communication tool you can drive engagement in all phases with your guests and be able to get to know your customer a lot better than before...

Revenue Manager from Branded

It would be great if the channels connected to the Unified Inbox would include more than instant channels such as Email meaning if the solution could be described as a ticketing system or provide integration with such on...

Front Office from Hostel

The Bookboost platform was a bit complicated to us before, but when we use it more often, we get more familiar with it. Still, we hope that they can do better in balancing usability and functions.

Reservations Specialist from Branded

I can't really see anything that need to be changed but to offer a wider range of integrations with more PMS systems and other systems could help and reduce limtations.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A driven team with a passion for their work, as well as a smoothly operating system makes Bookboost a great partner for us at hotelkit. The AI-supported chatbot takes away the workload from the hotel staff and enables them to focus on meaningful interactions with guests.

by Marius Donhauser (hotelkit) on December 10, 2019

Question:

What differentiates this product or service from the competition?

Answer:

Bookboost Guest Messaging is an effective, AI-supported tool for hotels to communicate with their guests. With Bookboost, the guest experience can be enhanced through quick replies and direct bookings will be increased.

by Marius Donhauser (hotelkit) on December 10, 2019

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Bookboost consists of a young, driven team of motivated people who are dedicated to delivering the best solution which Bookboost has proven to us in our collaboration over our common integration. We recommend Bookboost as they deliver a high-quality solution with great benefit for their customers.

by Marius Donhauser (hotelkit) on December 10, 2019

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Features

  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Automated Replies
  • Message Routing
  • Real-time Translations
  • Live Inventory Availability
  • Room-type Suggestions & Price Check
  • Booking Engine Integration
  • Automated Messages Based on PMS Data
  • Maps Integration

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Sweden
  • Netherlands
  • Germany

10 Verified Bookboost AB Reviews

Likelihood to Recommend
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This vendor is 93% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Livechat & Chatbots providers. It is advised that you ask for recent references before proceeding.

December 08, 2021

Bookboost Website Chat Review: Game changer for enterprise organizations with complex business needs

Investment Specialist from Vacation Rental in Den Haag (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It's great that the platform applies holistically throughout the entire organization. We like working with Bookboost and it's customer success department. They really look after you and help you to progre...

What do you dislike or think could be improved?

I'm looking forward to the new features that Bookboost has on it's roadmap to amongst other things develop predictive analytics modules so that we can utilize our data to an even higher extent.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 03, 2020

Bookboost Website Chat Review: Customer Success

City Revenue Manager from Branded in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like most their user friendly solution and their customer focused team. They think along with what kind of message to provide in our guest journey by analysing what kind of values towards guests you can...

What do you dislike or think could be improved?

I would like to be able to have a better connection to house keeping department. For the rest nothing to improve!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 03, 2020

Bookboost Website Chat Review: World class integration with our PMS!

Head of Inhouse Sales from Branded in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Bookboost provides a solution that is seamlessly integrated with other systems and they are always very helpful. We consistently receive positive feedback from our customers about the ease of communicatio...

What do you dislike or think could be improved?

Now I have to think hard, but I would like to get better reports and better help to analyse the numbers in more specific areas of the guest journey

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

November 03, 2020

Bookboost Website Chat Review: A game changer to count on

Reservations Specialist from Branded in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Booboost is not a product it is a solution. And it is a game changer. With this communication tool you can drive engagement in all phases with your guests and be able to get to know your customer a lot be...

What do you dislike or think could be improved?

I can't really see anything that need to be changed but to offer a wider range of integrations with more PMS systems and other systems could help and reduce limtations.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

November 03, 2020

Bookboost Website Chat Review: When customer success can't be any better

Reservations specialist from Branded in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is a true pleasure to work with a company like Bookboost. They are young, dynamic and fast. They always make you feel important regardless of size and they are reliable and forward thinking. They have ...

What do you dislike or think could be improved?

I would be great if they provided a direct integration with our Digital Key provider so we could create a seamless check in process to our guests. Other than that - Nothing!

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

November 03, 2020

Bookboost Website Chat Review: An amazing tool to improve the guest experience!

Revenue Manager from Branded in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

With their solution you can keep track of all communication in one single Unified Inbox, you can design instant and personalized guest journeys, communicate with your guests in their preffered channel and...

What do you dislike or think could be improved?

It would be great if the channels connected to the Unified Inbox would include more than instant channels such as Email meaning if the solution could be described as a ticketing system or provide integrat...

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
Monthly subscription (Flat)
Less than $500/month

Popular Bookboost Website Chat Integrations

View all (7 Bookboost AB Integrations)