EasyWay Chatbot

Ranked 4 (out of 24) in Livechat & Chatbots

Livechat & Chatbots

Increase direct bookings with the EasyWay chatbot

Ratings Snapshot

Certificate of Excellence
Read 44 reviews
94%
Recommend
HTR Score icon
HT SCORE
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 24 in Livechat & Chatbots

Ease of Use
4.9/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

EasyWay has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Boutiques 11 verified reviews
    99%
  • Bed & Breakfast & Inns 7 verified reviews
    94%
  • Resorts 5 verified reviews
    88%
  • Branded Hotels 5 verified reviews
    96%
  • Limited Service & Budget Hotels 5 verified reviews
    82%
  • Luxury Hotels 3 verified reviews
    90%
  • City Center Hotels 3 verified reviews
    100%
  • Vacation Rentals & Villas 1 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%
  • Hostels 1 verified reviews
    90%

EasyWay Chatbot Overview

EasyWay Chatbot Overview

Engage with your website visitors and increase direct bookings with a customizable web chat.

About EasyWay View website

Founded in 2017 | Headquarters in Tel Aviv Israel | 28 employees

EasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...

Other Products by EasyWay

1/2

Integrates with

  • Guest Messaging Software
  • Property Management Systems
  • Website Design
Browse integrations (31 verified)

What customers love about EasyWay Chatbot

Like 94% recommend

Manager from Resorts

The upselling tools are excellent for us to share about the hotel and up-to-date promotion of other outlets. The feature saves time for our team to go through the conventional briefing time upon check-in. We also love th...

Managing Director from Branded Hotels

It is a great tool to provide our customers with a direct channel of communication that is fast and can be managed efficiently by the hotel team.

Front Desk from Resorts

Shortening the check process is not particularly when the issue of payment enters will significantly contribute to the entire process Communication with guests from the time of booking contributes a lot to the hospitalit...

Front Office from Bed & Breakfast & Inns

The app greatly streamlines the work, the guest information is correct and accurate just what is needed to make it easier for the employee. And on the guests.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A powerful incremental revenue generator for F&B and upgrades. The platform is fully automated with easy integration and a great customer service. The live multi-language chatbot provides a seamless guest experience.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

Easyway's live chatbot can work perfectly on many chat apps, enabling guests to "speak" with the hotel services using their own language and on their favorite chat app. The great team are always willing to assist and provide the extra mile.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If an hotelier is considering the product or service, I recommend to look at the team first. The team's attention to its clients and willingness to provide the best product and service makes it great to collaborate.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)
User avatar image User avatar image User avatar image
+ 4 recommend
Recommended by Show More (2)

Features

Other

13/18 features

Clients & references

References & testimonials

Testimonial avatar
Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction
Narine Davtyan General Manager at the Nova Hotel Yerevan
Testimonial avatar
It’s a great tool to get more revenue. It’s enough that you’ll have 2 guests a day and you’ll get your ROI out of this platform
Yosef Cohen Guest Relations Manager at the Crowne Plaza Tel Aviv City Center, an IHG Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Israel
  • Belgium
  • Indonesia
  • Malaysia
  • Switzerland
  • Netherlands
  • Thailand
  • Monaco

44 Verified EasyWay Reviews

Likelihood to Recommend
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May 16, 2022

EasyWay Chatbot Review: Very nice and useful product

Revenue Manager from City Center Hotels in Ramat Gan (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

very up to date , easy to use, very responsive , has automotic language translation generally I like it !

What do you dislike or think could be improved?

automatic template answers if it could make updates directly to the product managing system that is all I can say

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 08, 2022

EasyWay Chatbot Review: Probably the best invention to help hoteliers improve customer satisfaction

Guest Relation and Duty Manager from Luxury Hotels in Brussel (Belgium)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The speed and the ease to communicate with our customers.Plenty of positive and surpised reaction from our most loyal customers

What do you dislike or think could be improved?

The malfunction of certain automatic replies but luckily the assistance, feedback provided by the EasyWay Team make it easier to understand certain specific situation

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 15, 2021

EasyWay Chatbot Review: My work experience with EasyWay

Guest Service Agent from Limited Service & Budget Hotels in Antwerpen (Belgium)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Everything now happens online and the guests feel comfortable asking the questions via the chat and EasyWay adapts perfectly to that! EasyWay is certainly keeping up with the times.

What do you dislike or think could be improved?

The automatic messages that EasyWay sends is sometimes too much and there is always a lot of repetition of EasyWay itself in the chat which makes some guests confused.

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 14, 2021

EasyWay Chatbot Review: On-boarding Experience

ICT Director- Hotel Openings and OPerations from Other in Kuala Lumpur (Malaysia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The process of on-boarding was very simple and the team was very helpful to accommodate our queries, guest seems to be very happy with the solution provided by EasyWay.

What do you dislike or think could be improved?

We are still understanding the full flow of system with regards to features such as payment, online check-in and digital key.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 14, 2021

EasyWay Chatbot Review: Excellent guest engagement app

Director of Rooms from Other in Kuala Lumpur (Malaysia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy Way has been extremely helpful to me personally for setting up this app in order to improve the quality of services we offer our guests.

What do you dislike or think could be improved?

I think the automatic messages can be improved so that guests do not get messages at strange times but this may be something which we are still finding out.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 13, 2021

EasyWay Chatbot Review: Great user experience

Front Desk Manager from Airport/Conference Hotels in צריפין (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

EasyWay is exactly as it sounds- EASY every feature is clear and user friendly and helpful with communication with the hotel guests keep it up!!

What do you dislike or think could be improved?

online check in form - - could look nicer . . . everything else is great. . . . .

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

Profile empty

EasyWay doesn’t have any free e-books or reports available

Popular EasyWay Chatbot Integrations

View all (31 EasyWay Integrations)