Ratings Snapshot

Certificate of Excellence

Read 44 reviews

#4 Popularity index

HT SCORE

86 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 24 in Livechat & Chatbots

Ease of Use

4.9/5

ROI

4.6/5

Implementation

4.7/5

Customer Support

4.9/5

EasyWay has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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EasyWay Chatbot Overview

Engage with your website visitors and increase direct bookings with a customizable web chat.

About EasyWay View website

Founded in 2017 | Headquarters in Tel Aviv Israel | 28 employees

EasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...

Other Products by EasyWay

1/2

Integrates with

Guest Messaging Software
Property Management Systems
Website Design

Browse integrations (31 verified)

What customers love about EasyWay Chatbot

94% recommend

Manager from Resorts

The upselling tools are excellent for us to share about the hotel and up-to-date promotion of other outlets. The feature saves time for our team to go through the conventional briefing time upon check-in. We also love th...

Managing Director from Branded Hotels

It is a great tool to provide our customers with a direct channel of communication that is fast and can be managed efficiently by the hotel team.

Front Desk from Resorts

Shortening the check process is not particularly when the issue of payment enters will significantly contribute to the entire process Communication with guests from the time of booking contributes a lot to the hospitalit...

Front Office from Bed & Breakfast & Inns

The app greatly streamlines the work, the guest information is correct and accurate just what is needed to make it easier for the employee. And on the guests.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A powerful incremental revenue generator for F&B and upgrades. The platform is fully automated with easy integration and a great customer service. The live multi-language chatbot provides a seamless guest experience.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)

Showing all answers to: "What does this product or service do well?"

Adi Ohayon Owner- CEO @ Adi Ohayon- Revenue Experts

November 25, 2021, Adi has tried the

Easy Way has the best features needed from the hotelier to handle the customer journey. It allows very easy, quick and direct contact with the guests on line and on real time. The ability to take care of the Pre Check in , online payment and hotel's portal m...

Chakib Tahri Founder @ Tevaya consulting

December 13, 2021, Chakib has seen a demo of the

Chatbot guest messaging is great, AI technology is one of the best in the market. 100 languages available and PMS integration is no difficulty as long as the PMS has an API to connect. The platform is easy to navigate for customers.

Nikolay Lazarov Integration Manager @ Clock Software

December 01, 2021, Nikolay has seen a demo of the

The communication with the guests using EasyWay is a breeze. Using the guests's preferred messaging platform is not only convenient but also increases the success / read rate and helps you to get to the guests.

Alexandra Mandel Business Development Manager @ Guesty

December 01, 2021, Alexandra has seen a demo of the

Easyway is a great system that provides massive value for hoteliers. Their chatbot helps answer guests at any hour and that the upselling portal allows exposing incoming guests to services that increase revenue.

Thibault Gence Partnerships Manager @ apaleo GmbH

November 30, 2021, Thibault has seen a demo of the

Easyway is one of the most complete chatbot and instant guest messaging solution on the market. They also provide a very intuitive user interface and smooth onboarding process. The team has also demonstrated a strong capacity to adapt to market demand by quick...

Thibault Gence Partnerships Manager @ apaleo GmbH

November 30, 2021, Thibault has seen a demo of the

Easyway is one of the most complete chatbot and instant guest messaging solution on the market. They also provide a very intuitive user interface and smooth onboarding process. The team has also demonstrated a strong capacity to adapt to market demand by quick...

Question:

What differentiates this product or service from the competition?

Answer:

Easyway's live chatbot can work perfectly on many chat apps, enabling guests to "speak" with the hotel services using their own language and on their favorite chat app. The great team are always willing to assist and provide the extra mile.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)

Showing all answers to: "What differentiates this product or service from the competition?"

Adi Ohayon Owner- CEO @ Adi Ohayon- Revenue Experts

November 25, 2021, Adi has tried the

[INVALID WEBSITE] One of the main advantages is the very quick, professional service and approach. Each need from the hotel is well defined and taken care by the customized solution. Also it has a proven advantages in creating an incremental revenue increase ...

Chakib Tahri Founder @ Tevaya consulting

December 13, 2021, Chakib has seen a demo of the

The chatbot guest messaging system is one of the best in the market. The easy to navigate portal for both guests and back office hospitality agents. The analytic tools available to measure the ROI. The dedicated team available 24hrs.

Nikolay Lazarov Integration Manager @ Clock Software

December 01, 2021, Nikolay has seen a demo of the

Efficient guest communication and guest engagement is crucial and EasyWay can help you to achieve it. Different platforms and languages makes everything easer and faster while guests are enjoying it :)

Alexandra Mandel Business Development Manager @ Guesty

December 01, 2021, Alexandra has seen a demo of the

Easyway has many product suites to serve the whole guest experience from end to end and they are constantly developing new features and functionality. Their strengths are how lean and laser focused they are on the needs of hoteliers.

Thibault Gence Partnerships Manager @ apaleo GmbH

November 30, 2021, Thibault has seen a demo of the

What differentiate Easyway from its competitors is providing an end-to-end digital guest journey solution, not just focusing on messaging capabilities. They recently launched a PWA (progressive web application) module encompassing information delivery to guest...

Thibault Gence Partnerships Manager @ apaleo GmbH

November 30, 2021, Thibault has seen a demo of the

What differentiate Easyway from its competitors is providing an end-to-end digital guest journey solution, not just focusing on messaging capabilities. They recently launched a PWA (progressive web application) module encompassing information delivery to guest...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If an hotelier is considering the product or service, I recommend to look at the team first. The team's attention to its clients and willingness to provide the best product and service makes it great to collaborate.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Adi Ohayon Owner- CEO @ Adi Ohayon- Revenue Experts

November 25, 2021, Adi has tried the

A real Customer Journey Toll : The ability to have easy, quick, useful , on line contact with the guests , time saving with automatic answers before the guests arrival on common repetitive questions and on line check in and pre payment, all in one simple cloud...

Chakib Tahri Founder @ Tevaya consulting

December 13, 2021, Chakib has seen a demo of the

I would recommend to check the demo and compare it with other solutions in the market. You will be impressed by the solution and the technology behind. I would recommend to try it for few months to have an idea and see the benefits.

Nikolay Lazarov Integration Manager @ Clock Software

December 01, 2021, Nikolay has seen a demo of the

Choose your guest communication tools wisely. There is only one chance to make a good first impression the say and you shouldn't waste it. Reach the guests easily and make yourself more accessible to start an incredible guest journey for every guest.

Alexandra Mandel Business Development Manager @ Guesty

December 01, 2021, Alexandra has seen a demo of the

Talk through your needs with the Easyway team and they will find a customized way to address them. They are very hands on and proactive with their clientele. Highly recommend having a chat with the Easyway team!

Thibault Gence Partnerships Manager @ apaleo GmbH

November 30, 2021, Thibault has seen a demo of the

Most guest journey related applications are working in silos and are not integrated to one another (e.g. a guest app and an instant messaging app) so the ability to cover all touch points with the same vendor is a plus.

Thibault Gence Partnerships Manager @ apaleo GmbH

November 30, 2021, Thibault has seen a demo of the

Most guest journey related applications are working in silos and are not integrated to one another (e.g. a guest app and an instant messaging app) so the ability to cover all touch points with the same vendor is a plus.

+ 4 recommend

Recommended by

Chen Amishay COO @ InnoVelTravelTech

Adi Ohayon Owner- CEO @ Adi Ohayon- Revenue Experts

Chakib Tahri Founder @ Tevaya consulting

Nikolay Lazarov Integration Manager @ Clock Software

Alexandra Mandel Business Development Manager @ Guesty

Show More (2)

Are you a consultant or vendor that recommends EasyWay? Leave a recommendation

Features

Other

13/18 features

Mobile App
Facebook Messenger Integration
Chatbot

Save time: Automate answers to frequent questions
Whatsapp Integration
Automated Replies
Message Routing
Real-time Translations
Live Inventory Availability
Room-type Suggestions & Price Check
Booking Engine Integration
Automated Messages Based on PMS Data
Maps Integration
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
PMS Integration
Pre-arrival Upselling & Upgrades
Self Service Checkin
Self Service Checkout
Door Lock Integration

Enables Guest to open doors with their own smartphone without downloading an app via the web application

Clients & references

Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction

Narine Davtyan General Manager at the Nova Hotel Yerevan