Ratings Snapshot
94%
Recommend
#3
Popularity index
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 24 in Livechat & Chatbots
Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Most popular for
EasyWay Chatbot Overview
EasyWay Chatbot Overview
Engage with your website visitors and increase direct bookings with a customizable web chat.
About EasyWay View website
Founded in 2017 | Headquarters in Tel Aviv Israel | 28 employeesEasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...
Other Products by EasyWay
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EasyWay F&B in Mobile Ordering & Room ServiceAdd-onSold with EasyWay’s Upselling Software offering
1/2
Integrates with
- Reporting & Accounting Software
- Booking Engine
- Central Reservations Systems
Need a custom integration?
What customers love about EasyWay Chatbot
94% recommend
Managing Director from Branded
It is a great tool to provide our customers with a direct channel of communication that is fast and can be managed efficiently by the hotel team.
Front Desk from Resort
Shortening the check process is not particularly when the issue of payment enters will significantly contribute to the entire process Communication with guests from the time of booking contributes a lot to the hospitalit...
Front Office from Bed & Breakfast
The app greatly streamlines the work, the guest information is correct and accurate just what is needed to make it easier for the employee. And on the guests.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
A powerful incremental revenue generator for F&B and upgrades. The platform is fully automated with easy integration and a great customer service. The live multi-language chatbot provides a seamless guest experience.
by Chen Amishay (InnoVelTravelTech) on December 15, 2021
See more answers (6)
Question:
What differentiates this product or service from the competition?
Answer:
Easyway's live chatbot can work perfectly on many chat apps, enabling guests to "speak" with the hotel services using their own language and on their favorite chat app. The great team are always willing to assist and provide the extra mile.
by Chen Amishay (InnoVelTravelTech) on December 15, 2021
See more answers (6)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If an hotelier is considering the product or service, I recommend to look at the team first. The team's attention to its clients and willingness to provide the best product and service makes it great to collaborate.
by Chen Amishay (InnoVelTravelTech) on December 15, 2021
See more answers (6)
Recommended by
Show More (2)
Chen Amishay
COO @ InnoVelTravelTech
Adi Ohayon
Owner- CEO @ Adi Ohayon- Revenue Experts
Chakib Tahri
Founder @ Tevaya consulting
Nikolay Lazarov
Integration Manager @ Clock Software
Alexandra Mandel
Business Development Manager @ Guesty
Features
- Mobile App
- Facebook Messenger Integration
- Chatbot
- Whatsapp Integration
- Automated Replies
- Message Routing
- Real-time Translations
- Live Inventory Availability
- Room-type Suggestions & Price Check
- Booking Engine Integration
- Automated Messages Based on PMS Data
- Maps Integration
Clients & references
References & testimonials
Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction
It’s a great tool to get more revenue. It’s enough that you’ll have 2 guests a day and you’ll get your ROI out of this platform
Case studies
- Meet Crowne Plaza Tel Aviv Center
- Crowne Plaza Tel Aviv City Center, an IHG Hotel
- Branded in Tel Aviv-Yafo
- Taking guest engagement to the next level at The Norman Hotel
- The Norman Tel Aviv
- Boutique in Tel Aviv-Yafo
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Israel
- Belgium
- Indonesia
- Malaysia
- Switzerland
- Netherlands
- Thailand
- Monaco
December 15, 2021
EasyWay Chatbot Review: My work experience with EasyWay
Guest Service Agent from Extended Stay in Antwerpen (Belgium)
Recommend
8/10
What do you like most?
Everything now happens online and the guests feel comfortable asking the questions via the chat and EasyWay adapts perfectly to that! EasyWay is certainly keeping up with the times.
What do you dislike or think could be improved?
The automatic messages that EasyWay sends is sometimes too much and there is always a lot of repetition of EasyWay itself in the chat which makes some guests confused.
Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a
December 14, 2021
EasyWay Chatbot Review: On-boarding Experience
ICT Director- Hotel Openings and OPerations from Other in Kuala Lumpur (Malaysia)
Recommend
9/10
What do you like most?
The process of on-boarding was very simple and the team was very helpful to accommodate our queries, guest seems to be very happy with the solution provided by EasyWay.
What do you dislike or think could be improved?
We are still understanding the full flow of system with regards to features such as payment, online check-in and digital key.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
December 14, 2021
EasyWay Chatbot Review: Excellent guest engagement app
Director of Rooms from Other in Kuala Lumpur (Malaysia)
Recommend
10/10
What do you like most?
Easy Way has been extremely helpful to me personally for setting up this app in order to improve the quality of services we offer our guests.
What do you dislike or think could be improved?
I think the automatic messages can be improved so that guests do not get messages at strange times but this may be something which we are still finding out.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
December 13, 2021
EasyWay Chatbot Review: Great user experience
Front Desk Manager from Airport/ conference in צריפין (Israel)
Recommend
10/10
What do you like most?
EasyWay is exactly as it sounds- EASY every feature is clear and user friendly and helpful with communication with the hotel guests keep it up!!
What do you dislike or think could be improved?
online check in form - - could look nicer . . . everything else is great. . . . .
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 13, 2021
EasyWay Chatbot Review: Establishing a relationship with our guests become easy
Guest relations manager from Boutique in Tel Aviv-Yafo (Israel)
Recommend
10/10
What do you like most?
Using the Easyway portal allows our guests to get all the information they need at the click of a button, from answering simple questions to more complex information like events and external service provi...
What do you dislike or think could be improved?
Honestly, the system works great. We feel the small changes and improvements that are added on a regular basis, most of the time even before we asked.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 13, 2021
EasyWay Chatbot Review: review easy way
Hr MANAGER from Hostel in Eilat (Israel)
Recommend
9/10
What do you like most?
the chatting with the guests and having a easy contact way with them online and cutting from phone calls to the reservations
What do you dislike or think could be improved?
I don't thing anything should be improved. its a good system that gives us a lot of easy ways to ontact guests
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Freemium (hotel can trial for free)
Monthly subscription (/room/month)
Less than $3/room/month
Recent News & Content
Recent articles
Recent press releases
Resources & reports
EasyWay doesn’t have any free e-books or reports available
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Manager from Resort
The upselling tools are excellent for us to share about the hotel and up-to-date promotion of other outlets. The feature saves time for our team to go through the conventional briefing time upon check-in. We also love th...