EasyWay Chatbot

Ranked 3 (out of 24) in Livechat & Chatbots

Livechat & Chatbots

Increase direct bookings with the EasyWay chatbot

Ratings Snapshot

Certificate of Excellence
Read 42 reviews
94%
Recommend
HTR Score icon
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 24 in Livechat & Chatbots

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

EasyWay has opened its internal systems to

Learn more
Most popular for
  • Boutique 12 verified reviews
    98%
  • Bed & Breakfast 7 verified reviews
    94%
  • Branded 6 verified reviews
    97%
  • Resort 5 verified reviews
    88%
  • Extended Stay 4 verified reviews
    78%
  • City Center 2 verified reviews
    100%
  • Vacation Rental 1 verified reviews
    100%
  • Airport/ conference 1 verified reviews
    100%
  • Hostel 1 verified reviews
    90%

EasyWay Chatbot Overview

EasyWay Chatbot Overview

Engage with your website visitors and increase direct bookings with a customizable web chat.

About EasyWay View website

Founded in 2017 | Headquarters in Tel Aviv Israel | 28 employees

EasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...

Other Products by EasyWay

1/2

Integrates with

  • Reporting & Accounting Software
  • Booking Engine
  • Central Reservations Systems
Browse integrations (33 verified)

What customers love about EasyWay Chatbot

Like 94% recommend

Manager from Resort

The upselling tools are excellent for us to share about the hotel and up-to-date promotion of other outlets. The feature saves time for our team to go through the conventional briefing time upon check-in. We also love th...

Managing Director from Branded

It is a great tool to provide our customers with a direct channel of communication that is fast and can be managed efficiently by the hotel team.

Front Desk from Resort

Shortening the check process is not particularly when the issue of payment enters will significantly contribute to the entire process Communication with guests from the time of booking contributes a lot to the hospitalit...

Front Office from Bed & Breakfast

The app greatly streamlines the work, the guest information is correct and accurate just what is needed to make it easier for the employee. And on the guests.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A powerful incremental revenue generator for F&B and upgrades. The platform is fully automated with easy integration and a great customer service. The live multi-language chatbot provides a seamless guest experience.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

Easyway's live chatbot can work perfectly on many chat apps, enabling guests to "speak" with the hotel services using their own language and on their favorite chat app. The great team are always willing to assist and provide the extra mile.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If an hotelier is considering the product or service, I recommend to look at the team first. The team's attention to its clients and willingness to provide the best product and service makes it great to collaborate.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (6)
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+ 4 recommend
Recommended by Show More (2)

Features

  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Automated Replies
  • Message Routing
  • Real-time Translations
  • Live Inventory Availability
  • Room-type Suggestions & Price Check
  • Booking Engine Integration
  • Automated Messages Based on PMS Data
  • Maps Integration

Clients & references

References & testimonials

Testimonial avatar
Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction
Narine Davtyan General Manager at the Nova Hotel Yerevan
Testimonial avatar
It’s a great tool to get more revenue. It’s enough that you’ll have 2 guests a day and you’ll get your ROI out of this platform
Yosef Cohen Guest Relations Manager at the Crowne Plaza Tel Aviv City Center, an IHG Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Israel
  • Belgium
  • Indonesia
  • Malaysia
  • Switzerland
  • Netherlands
  • Thailand
  • Monaco

42 Verified EasyWay Reviews

Likelihood to Recommend
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December 15, 2021

EasyWay Chatbot Review: My work experience with EasyWay

Guest Service Agent from Extended Stay in Antwerpen (Belgium)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Everything now happens online and the guests feel comfortable asking the questions via the chat and EasyWay adapts perfectly to that! EasyWay is certainly keeping up with the times.

What do you dislike or think could be improved?

The automatic messages that EasyWay sends is sometimes too much and there is always a lot of repetition of EasyWay itself in the chat which makes some guests confused.

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 14, 2021

EasyWay Chatbot Review: On-boarding Experience

ICT Director- Hotel Openings and OPerations from Other in Kuala Lumpur (Malaysia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The process of on-boarding was very simple and the team was very helpful to accommodate our queries, guest seems to be very happy with the solution provided by EasyWay.

What do you dislike or think could be improved?

We are still understanding the full flow of system with regards to features such as payment, online check-in and digital key.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 14, 2021

EasyWay Chatbot Review: Excellent guest engagement app

Director of Rooms from Other in Kuala Lumpur (Malaysia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy Way has been extremely helpful to me personally for setting up this app in order to improve the quality of services we offer our guests.

What do you dislike or think could be improved?

I think the automatic messages can be improved so that guests do not get messages at strange times but this may be something which we are still finding out.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 13, 2021

EasyWay Chatbot Review: Great user experience

Front Desk Manager from Airport/ conference in צריפין (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

EasyWay is exactly as it sounds- EASY every feature is clear and user friendly and helpful with communication with the hotel guests keep it up!!

What do you dislike or think could be improved?

online check in form - - could look nicer . . . everything else is great. . . . .

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

EasyWay Chatbot Review: Establishing a relationship with our guests become easy

Guest relations manager from Boutique in Tel Aviv-Yafo (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Using the Easyway portal allows our guests to get all the information they need at the click of a button, from answering simple questions to more complex information like events and external service provi...

What do you dislike or think could be improved?

Honestly, the system works great. We feel the small changes and improvements that are added on a regular basis, most of the time even before we asked.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

EasyWay Chatbot Review: review easy way

Hr MANAGER from Hostel in Eilat (Israel)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

the chatting with the guests and having a easy contact way with them online and cutting from phone calls to the reservations

What do you dislike or think could be improved?

I don't thing anything should be improved. its a good system that gives us a lot of easy ways to ontact guests

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

Profile empty

EasyWay doesn’t have any free e-books or reports available

Popular EasyWay Chatbot Integrations

View all (33 EasyWay Integrations)