HelloShift (Website Chat)

Ranked 8 (out of 26) in Livechat & Chatbots

Livechat & Chatbots

Digitize your hotel with Guest Messaging, Contactless Checkin, WebChat, Staff Collaboration, and Hou...

Ratings Snapshot

Certificate of Excellence
Read 59 reviews
92%
Recommend
HTR Score icon
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HelloShift (Website Chat) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 26 in Livechat & Chatbots

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.5/5
Verified Customer Support

HelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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HelloShift (Website Chat) Overview

Top Alternative: Asksuite Hotel Chatbot

HelloShift (Website Chat) Overview

Over 70% of real-time chats are questions about bookings. Guests can chat with the front desk on your website and continue the conversation through text messages, phone conversations, and email - whatever the guest wants. On the back end, your front desk responds using HelloShift’s easy hotel communication app. It’s a seamless experience for all parties. And it opens up a whole new direct sale...

About HelloShift

Founded in 2014 | Headquarters in San Francisco United States | 3 employees

Face the new era of contactless hospitality and staffing shortages with confidence. Digitize your hotel with Staff Collaboration, Guest Messaging, Contactless C...

1/2

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Mobile Key & Keyless Entry
Browse integrations (13 verified)

Pros & Cons

Like 92% recommend

General Manager

-user friendly -great communication platform -when you have questions, customer service staff is friendly and wonderful.

Night Audit

HelloShift is very user friendly. Its easy and fast to respond to our guests. We can easily serve give better service to our guests.

It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary

Nothing I would say, everything is how it should be, maybe a phone app will be good and better interface. But all in all great work

Front Desk Agent

Stop messaging guests when they request to have messages be stopped because they get very upset.

The search bar section doesn't find key words in the wiki, instead brings up old conversations with guests. A wiki search bar would be nice.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

HelloShift does a really good job keeping everything together in threads. A single user, or team, has a feed where they can see assigned tasks or related "posts". Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicat...

by CASEY WARD (CLOUDBEDS) on December 09, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

The user experience is what differentiates HelloShift from the competition. If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system. For example, " @housekeeping room #102 needs more towels ".

by CASEY WARD (CLOUDBEDS) on December 09, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.

by CASEY WARD (CLOUDBEDS) on December 09, 2021

See more answers (1)
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HelloShift Alternatives

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Find the perfect fit

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Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Belize
  • Nigeria
  • New Zealand

59 Verified HelloShift Reviews

Likelihood to Recommend
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This vendor is 86% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Livechat & Chatbots providers. It is advised that you ask for recent references before proceeding.

August 20, 2021

HelloShift (Website Chat) Review: Amazing Product

Group Sales & Service Manager from Resorts in Folly Beach (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily ...

What do you dislike or think could be improved?

This is a long shot but I believe it would be so cool to have like a tracker when you are requesting additional items (towels, soaps, rollaway bed, etc). The tracker could have request received, in the wo...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 18, 2021

HelloShift (Website Chat) Review: Brilliant tool

Front Desk from Resorts in Phippsburg (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day ...

What do you dislike or think could be improved?

Maybe if you could integrate a way to order services or food directly through the app. To make booking appt and reservations easier for guests.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

August 17, 2021

HelloShift (Website Chat) Review: It's very user friendly

Recommend 7/10
Full blue star
Full blue star
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Half blue star
Empty blue star

What do you like most?

It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary

What do you dislike or think could be improved?

I think it's easy to use. I don't see any problems with it as of yet. It is easy to log into and out of .

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

August 15, 2021

HelloShift (Website Chat) Review: Great Service For Hotel Staff

General Manager from Motels in Tucson (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.

What do you dislike or think could be improved?

I think the only thing missing is an option to delete posts that were made by mistake or are not correct. If not for everyone at least for admin. I also think completed tasks should disappear or be archiv...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 15, 2021

HelloShift (Website Chat) Review: Easy communication amongst employees/guests

Recommend 10/10
Full blue star
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What do you like most?

I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.

What do you dislike or think could be improved?

The search bar section doesn't find key words in the wiki, instead brings up old conversations with guests. A wiki search bar would be nice.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 13, 2021

HelloShift (Website Chat) Review: Great hotel support

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Its easy to use and easy to communicate, well done on creating this app. Couldnt do without it.amazing platform. Kudos

What do you dislike or think could be improved?

Nothing I would say, everything is how it should be, maybe a phone app will be good and better interface. But all in all great work

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

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Popular HelloShift (Website Chat) Integrations

View all (13 HelloShift Integrations)