Hotelway

Ranked 12 (out of 26) in Livechat & Chatbots

Livechat & Chatbots

A hospitality specific chatbot + live chat to increase your revenue.

Ratings Snapshot

Certificate of Excellence
Read 6 reviews
92%
Recommend
HTR Score icon
HT SCORE
67 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotelway has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #12 out of 26 in Livechat & Chatbots

Ease of Use
4.2/5
ROI
4.0/5
Implementation
4.5/5
Customer Support
4.6/5
Verified Customer Support

Hotelway’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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  • Luxury Hotels 1 verified reviews
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  • Resorts Leader: Asksuite
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Hotelway Overview

Top Alternative: Asksuite Hotel Chatbot

Hotelway Overview

We specialice in AI based Communication tools, like e.g. chatbots and other promo tools, making hotel guest communication simple, meaningful and profitable. Awarded as the most promising hospitality startup in 2019 by HFTP, we continue to work hard to make our digital solution for everyone. Our intent is to save time and increase sales through our easy-to-implement offer. We are experts in guest e...

About Hotelway

Founded in 2017 | Headquarters in Turku Finland | 16 employees

We are Hotelway, an agile team of industry professionals with years of experience in hospitality, technology and customer care. Our company specializes in AI ba...

Integrates with

Hotelway doesn’t have any verified integrations. Check back later for new Hotelway integrations.

Pros & Cons

Like 92% recommend

COO

Hotelway has helped our Sales efforts by improving our communications with the prospects and other customers, and widening both the time frame and number of individual contatcs. Our sales can use their work hours more pr...

Hotel Manager

Their bot is such a great help and a brilliant sales channel. Bot can answed a myriad of questions that our guests repeteadly have over the phone or email or other channels. Even though the information is available on ou...

Hotel Manager

We had a need for an easy chatbot installation as by the time we had very limited resources for new projects. Hotelway provided just what we needed and a bit more. Thumbs up!

Hotel Manager

It has to do with company policies, but granting service desk team access to PMS they could handle reservation requests and changes til the end.

Managing Director

* For chatbot content, I recommend using experts from different cultures and also and familiarizing yourself with consumer behavior in different countries

COO

POS and CM integrations - but I understand that they will be introduced later and are just being under construction.

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Expert Q&A and Partner Recommendations

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Hotelway hasn’t been recommended by any experts or partners yet

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Recommended by

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Find the perfect fit

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Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Middle East
VERIFIED MARKETS
  • Finland
  • Italy

6 Verified Hotelway Reviews

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This vendor is 98% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Livechat & Chatbots providers. It is advised that you ask for recent references before proceeding.

August 09, 2021

Hotelway Review: New Experience with Hotelway Chatbot for Hotel Kraft Florence

Room Division Manager from Other in Firenze (Italy)

Recommend 8/10
Full blue star
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What do you like most?

We have loaded 3 months ago on our official website the Hotelway Chatbot. Actually it looks well performing and helpful to whom is visiting our website by giving to customers a positive impression. We ar...

What do you dislike or think could be improved?

Of course the information have to be kept updated periodically to let the Bot learn more and more answers to apply to customers questions.

Customer Support
4
Ease of Use
5
Value for money
3
Implementation
4

September 28, 2020

Hotelway Review: Working solutions with good service

COO from Resorts in Imatra (Finland)

Recommend 10/10
Full blue star
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What do you like most?

Hotelway has helped our Sales efforts by improving our communications with the prospects and other customers, and widening both the time frame and number of individual contatcs. Our sales can use their wo...

What do you dislike or think could be improved?

POS and CM integrations - but I understand that they will be introduced later and are just being under construction.

Customer Support
4.5
Ease of Use
3.5
Value for money
5
Implementation
5

September 22, 2020

Hotelway Review: Hotelway

Hotel Manager from Boutiques in Vuokatti (Finland)

Recommend 8/10
Full blue star
Full blue star
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What do you like most?

It helps us to communicate with the clients, gives us more time to do something else. Simply thing are found from Chat

What do you dislike or think could be improved?

Would be nice to have more choices for selling thru Chat-Bot, for example it could ask what kind of offers are you looking for, and with the key word it could ping you to right offer

Customer Support
4
Ease of Use
3
Value for money
2.5
Implementation
n/a

September 15, 2020

Hotelway Review: Excellent service with Finnish world-class professionalism

Managing Director from Branded Hotels in Inari (Finland)

Recommend 10/10
Full blue star
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What do you like most?

* Clients get detailed information from the Chatbot which means more bookings * Staff has more time to take care of other tasks because of the Chatbot * The service of the company is developed taking in...

What do you dislike or think could be improved?

* For chatbot content, I recommend using experts from different cultures and also and familiarizing yourself with consumer behavior in different countries

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

September 15, 2020

Hotelway Review: Best thing that has happened in a long time!

Hotel Manager from Luxury Hotels in Helsinki (Finland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Their bot is such a great help and a brilliant sales channel. Bot can answed a myriad of questions that our guests repeteadly have over the phone or email or other channels. Even though the information is...

What do you dislike or think could be improved?

It has to do with company policies, but granting service desk team access to PMS they could handle reservation requests and changes til the end.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

September 15, 2020

Hotelway Review: Easy and reliable chatbot

Hotel Manager from Boutiques in Helsinki (Finland)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We had a need for an easy chatbot installation as by the time we had very limited resources for new projects. Hotelway provided just what we needed and a bit more. Thumbs up!

What do you dislike or think could be improved?

Still some work to do with the back end system but it's an early version at the moment so sure it will get better in no time.

Customer Support
5
Ease of Use
4.5
Value for money
4
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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