Ratings Snapshot
98%
Recommend
#4
Popularity index
HT SCORE
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #4 out of 23 in Livechat & Chatbots
Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.7/5
Customer Support
4.7/5
Most popular for
Whistle Chatbot Overview
Whistle Chatbot Overview
Automate your guest service with Whistle’s chatbot feature and never miss a chance to drive bookings or help your customers. Whistle's AI automatically detects and prompts tasks to any department within a hotel and with our chatbot calendar view, you make it easy for a guest to be able to pick a date(s) and ask the guest for their arrival and departure date.
About Whistle View website
Founded in 2014 | Headquarters in Los Angeles, California | 10 employeesWhistle gives hotels the ability to have real-time SMS & mobile message communication with guests. Improve your overall service, guest engagement, and streamli...
Other Products by Whistle
1/3
Integrates with
- Booking Engine
- Business Intelligence
- Channel Managers
Need a custom integration?
What customers love about Whistle Chatbot
98% recommend
Front Desk from Other
I really enjoy using this website to serve our guest. It makes communicating much easier before they arrive. We are able to serve them with whatever questions, comments, or concerns that they have. The website is very si...
Front Office Manager from Resort
The ease of use and automation of scheduled messages. I also like being able to keep staff and customer messages separate from each other.
Resident Manager from Boutique
Whistle has always been a fantastic perk of working at our small bed and breakfast, guests love it as do we for the streamlined communication we have. Guests love the fact that we can communicate instantly before, durin...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Whistle enables hoteliers to raise the guest experience bar. From the pre-stay, through to checkout across multiple channels Whistle allows hoteliers to communicate with their guests through the medium that they prefer.
by Jason Richards (Cloudbeds) on December 16, 2020
See more answers (5)
Question:
What differentiates this product or service from the competition?
Answer:
Definitely the commitment to engage the guest virtually through the journey, where they are most comfortable or present. Some guests prefer email, some sms, some FB messenger, some whatsapp - Whistle enables hoteliers to go the guest, instead of expecting the guest to come to the hotelier. There's a...
by Jason Richards (Cloudbeds) on December 16, 2020
See more answers (5)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advise hoteliers to understand their strategy before they implement any guest experience tool. What are the goals they are trying to achieve, and how should they measure them. Be open with those goals with the vendor and make sure you're comfortable with the 'how' before executing.
by Jason Richards (Cloudbeds) on December 16, 2020
See more answers (5)
Recommended by
Show More (1)
Jason Richards
Director of Sales Operations @ Cloudbeds
Andrew Wall
Product Manager @ ThinkReservations
Florian Tinnus
Global Head of Partners Travel and Hospitality @ Amazon Web Services
Will McQueen
Project Manager @ Acorn Internet Services
Krasimir Trapchev
CEO @ Clock PMS+
Features
- Mobile App
- Facebook Messenger Integration
- Chatbot
- Whatsapp Integration
- Automated Replies
- Message Routing
- Real-time Translations
- Live Inventory Availability
- Room-type Suggestions & Price Check
- Booking Engine Integration
- Automated Messages Based on PMS Data
- Maps Integration
Want to go behind the scenes and see how Whistle Chatbot works?
Clients & references
References & testimonials
Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to star...
We absolutely love Whistle! It is our most important communication tool! We have come to rely on the simplicity and are able to get information from one department to the other quickly and efficiently...
Featured partners
Case studies
- 216-Room Doubletree Silicon Beach Gets a Tech Upgrade
- DoubleTree by Hilton Hotel LAX - El Segundo
- Airport/ conference in El Segundo
- Whistle to Offer Messaging Services for Lark Hotels
- Lark Hotels Corporate Office
- Boutique in Amesbury
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Virgin Islands, U.S.
- Canada
- Tanzania
November 24, 2021
Whistle Chatbot Review: Great Tool For Guest Communications!
General Manager from Branded in Knoxville (United States of America)
Recommend
10/10
What do you like most?
I absolutely live the instant messaging feature that whistle provides and so do our guests! It allows us to receive immediate feedback that we wouldn't normally hear until post departure after surveys are...
What do you dislike or think could be improved?
I would say add the ability to send GIF's to guests as well would be great. We've learned that making the chat feature as personable as possible leaves a lasting impression with the guest.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 12, 2021
Whistle Chatbot Review: Great product
Operations Manager from Boutique in Beverly Hills (United States of America)
Recommend
9/10
What do you like most?
-It's very good for communication for fast responses -Works especially well for smaller properties where walkie-talkie type devices would seem overbearing or outdates.
What do you dislike or think could be improved?
the interface or layout to make it more user friendly and less confusing. Also, a better type of pop-up notification
Customer Support
3
Ease of Use
4
Value for money
4
Implementation
3
October 26, 2021
Whistle Chatbot Review: Employee of the Month - Whistle
Director of Operations from Resort in Frostburg (United States of America)
Recommend
10/10
What do you like most?
Whistle has saved us loads of guest communication time since we've started using it. It operates like an additional guest services agent in helping us plan and book details and streamlining communication....
What do you dislike or think could be improved?
We've only been using this product for one month, so I haven't found too many issues with it yet. However, one area for improvement that would be great would be a chat/text log integration feature with T...
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
October 20, 2021
Whistle Chatbot Review: The tool that keeps getting better!
Owner from Bed & Breakfast in Indio (United States of America)
Recommend
10/10
What do you like most?
I've been using Whistle to manage my short term rental properties for 2.5 years now. They continue to release new features that improve our lives in managing and advance the users experience. They recentl...
What do you dislike or think could be improved?
I think this is outside of Whistle's control but would love if they integrated with other reservation systems (airbnb, vrbo etc.)
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 05, 2021
Whistle Chatbot Review: Whistle Guest Messaging Review
Guest Services from Resort in Manson (United States of America)
Recommend
10/10
What do you like most?
- Awesome to message guests on -Easy to use -I can talk to the whole team and individuals all at once
What do you dislike or think could be improved?
Maybe having an app for a cellphone. that way you could communicate even when youre out walking. that would be way easier.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 04, 2021
Whistle Chatbot Review: Saves Time, Makes Guests Happy, Makes Us Money!
Owner/Innkeeper from Bed & Breakfast in Port Angeles (United States of America)
Recommend
10/10
What do you like most?
Even though we're a small bed and breakfast hotel, using Whistle saves us a ton of time every day. And others on the team can jump in to respond so guests get the attention they deserve right when they ne...
What do you dislike or think could be improved?
We've only been using Whistle for a few month, so still learning, but so far, it's been great. We don't have many guests with older, more basic phones, so it would be great to have it work well with that ...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Whistle hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
GM from Bed & Breakfast
In the time of Covid-19, Whistle has reduced the need for face to face. By doing this, the guest feels like it is one more safety feature that we have added, while at the same time we are able to be more efficient with c...