Whistle Chatbot

Ranked 6 (out of 27) in Livechat & Chatbots

Livechat & Chatbots

Give your website visitors a convenient way to chat with your team.

Ratings Snapshot

Certificate of Excellence

Read 46 reviews

#6 Popularity index

HT SCORE

78 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 27 in Livechat & Chatbots

Ease of Use

4.9/5

ROI

4.8/5

Implementation

4.6/5

Customer Support

4.7/5

Whistle has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Whistle Chatbot Overview

Automate your guest service with Whistle’s chatbot feature and never miss a chance to drive bookings or help your customers. Whistle's AI automatically detects and prompts tasks to any department within a hotel and with our chatbot calendar view, you make it easy for a guest to be able to pick a date(s) and ask the guest for their arrival and departure date.

About Whistle View website

Founded in 2014 | Headquarters in Los Angeles, California | 553 employees

Whistle gives hotels the ability to have real-time SMS & mobile message communication with guests. Improve your overall service, guest engagement, and streamli...

Other Products by Whistle

Whistle in Guest Messaging Software

1/3

Integrates with

Property Management Systems
Hotel Management Software
Channel Managers

Browse integrations (8 verified)

What customers love about Whistle Chatbot

96% recommend

In the time of Covid-19, Whistle has reduced the need for face to face. By doing this, the guest feels like it is one more safety feature that we have added, while at the same time we are able to be more efficient with c...

Front Desk

I really enjoy using this website to serve our guest. It makes communicating much easier before they arrive. We are able to serve them with whatever questions, comments, or concerns that they have. The website is very si...

Front Office Manager

The ease of use and automation of scheduled messages. I also like being able to keep staff and customer messages separate from each other.

Resident Manager

Whistle has always been a fantastic perk of working at our small bed and breakfast, guests love it as do we for the streamlined communication we have. Guests love the fact that we can communicate instantly before, durin...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

With Whistle, Hoteliers can increase guest satisfaction, drive incremental revenue, and streamline internal operations. It basically allows hoteliers to do more with less. The integration with Cloudbeds is another plus.

by Patrick Lomsdalen (FLEXIPASS) on November 29, 2022

See more answers (6)

Showing all answers to: "What does this product or service do well?"

Jason Richards Director of Sales Operations @ Cloudbeds

December 16, 2020, Jason has seen a demo of the

Whistle enables hoteliers to raise the guest experience bar. From the pre-stay, through to checkout across multiple channels Whistle allows hoteliers to communicate with their guests through the medium that they prefer.

Andrew Wall Product Manager @ ThinkReservations

December 15, 2020, Andrew occassionaly uses the

Our integration with Whistle has been an absolute game-changer for our customers, allowing them to quickly establish direct, personal contact with their guests. Whistle’s text messaging allows for instantaneous contactless guest interaction and streamlines y...

Florian Tinnus Global Head of Partners Travel and Hospitality @ Amazon Web Services

December 15, 2020, Florian has tried the

At the heart of Whistle's offering is a unique combination of understanding the individual needs of a guest and the ability to drive relevant actions. It is a bar raising example in how to bring the concept of "markets-of-one" in hospitality to life - with a s...

Will McQueen Project Manager @ Acorn Internet Services

December 15, 2020, Will regularly uses the

Whistle has help a lot of our customers with Automatic text due to Covid. Self Check In, Breakfast Choices. Whistle has helped us provide exemplary customer service. Our reputation management has become a breeze.

Krasimir Trapchev CEO @ Clock PMS+

December 14, 2020, Krasimir heard from clients about the

A great guest messaging platgorm. Well thought and executed. We were impressed with them being able to roll so easily with some of our group customers, onboarding 25+ hotels within weeks. Our common customs seem.ot love it.

Krasimir Trapchev CEO @ Clock PMS+

December 14, 2020, Krasimir heard from clients about the

Question:

What differentiates this product or service from the competition?

Answer:

The seamless integration with Cloudbeds is a big plus point. Whsitle is integrated into the Cloudbeds platform and synced every 5 minutes for any reservation changes. Furthermore, it allows Hoteliers to send out automated messages, chatbot, digital registration, upselling and much more.

by Patrick Lomsdalen (FLEXIPASS) on November 29, 2022

See more answers (6)

Showing all answers to: "What differentiates this product or service from the competition?"

Jason Richards Director of Sales Operations @ Cloudbeds

December 16, 2020, Jason has seen a demo of the

Definitely the commitment to engage the guest virtually through the journey, where they are most comfortable or present. Some guests prefer email, some sms, some FB messenger, some whatsapp - Whistle enables hoteliers to go the guest, instead of expecting the ...

Andrew Wall Product Manager @ ThinkReservations

December 15, 2020, Andrew occassionaly uses the

Whistle offers the most robust set of features and functionality in the market and their software is extremely intuitive to use. Not only does Whistle have a great product, their Customer Support and Success teams are some of the best in the business, always d...

Florian Tinnus Global Head of Partners Travel and Hospitality @ Amazon Web Services

December 15, 2020, Florian has tried the

Whistle successfully applies principles we deeply care about at Amazon: to continuously evolve a solution by learning from and listening to customers. Whistle's core offering, like messaging, leverages the AWS cloud to be able to drive innovation and do it fas...

Will McQueen Project Manager @ Acorn Internet Services

December 15, 2020, Will regularly uses the

Unlimited Texting. Multiple automations, fantastic customer service. Fantastic Chat Bot on their website. Here at Acorn Internet we always suggest Whistle to all of our clients to make there business run more efficiently

Krasimir Trapchev CEO @ Clock PMS+

December 14, 2020, Krasimir heard from clients about the

Very seamless integration with Clock PMS+. Whistle captures all bookings via our API and then is able to start engaging guests on various communication platforms, including email and text messages. It easily incorporates links to Clock PMS+ online services suc...

Krasimir Trapchev CEO @ Clock PMS+

December 14, 2020, Krasimir heard from clients about the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Before choosing any kind of software/product consider what am I looking for, what am I struggling with and how can this product solve my problem? If you are looking for an inclusive, very straightforward, and easy-to-use system then Whistle is definitely the right solution for you.

by Patrick Lomsdalen (FLEXIPASS) on November 29, 2022

See more answers (6)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Jason Richards Director of Sales Operations @ Cloudbeds

December 16, 2020, Jason has seen a demo of the

I would advise hoteliers to understand their strategy before they implement any guest experience tool. What are the goals they are trying to achieve, and how should they measure them. Be open with those goals with the vendor and make sure you're comfortable wi...

Andrew Wall Product Manager @ ThinkReservations

December 15, 2020, Andrew occassionaly uses the

The operational overhead that is associated with manual pre-arrival, arrival, during the stay, and post-stay communication, rarely ever sees a positive ROI, due to the efficient and antiquated channels that we use to communicate with our guests. Whistle provid...

Florian Tinnus Global Head of Partners Travel and Hospitality @ Amazon Web Services

December 15, 2020, Florian has tried the

My honest and simple advice is to encourage every hotelier to try. Guest engagement is at the top of the list for every hotelier. The recent disruption has accelerated the need to do this faster, more effective and cost efficient: Whistle applies the same prin...

Will McQueen Project Manager @ Acorn Internet Services

December 15, 2020, Will regularly uses the

This is a must in todays world with Covid and Self Check in's. Guest love the automation so they don't have to interact face to face with staff due to Covid. Chat bot is another feature that helps with answering questions on the website while guest are at work...

Krasimir Trapchev CEO @ Clock PMS+

December 14, 2020, Krasimir heard from clients about the

Whistle is a great partner of Clock PMS+ and the two products work seamlessly together, thanks for the integration built by Whistle abinstbthe API of Clock PMS+. If you need a platform that elevates your communication with guests across different channels/medi...

Krasimir Trapchev CEO @ Clock PMS+

December 14, 2020, Krasimir heard from clients about the

+ 4 recommend

Recommended by

Patrick Lomsdalen CEO @ FLEXIPASS

Jason Richards Director of Sales Operations @ Cloudbeds

Andrew Wall Product Manager @ ThinkReservations

Florian Tinnus Global Head of Partners Travel and Hospitality @ Amazon Web Services

Will McQueen Project Manager @ Acorn Internet Services

Show More (2)

Are you a consultant or vendor that recommends Whistle? Leave a recommendation

Features

View all (9)

Messaging & Communication

4/5 features

Real-time 2-Way Translations
Chatbot

Save time: Automate answers to frequent questions

Bookings & Reservations

4/5 features

Room-type Suggestions & Price Check
Live Inventory Availability

Messaging Channels

4/5 features

Booking Engine Integration
Whatsapp Integration
Facebook Messenger Integration
Mobile App

Workflow Automation

4/5 features

Automated Messages Based on PMS Data
Message Routing
Automated Replies
Chatbot

Save time: Automate answers to frequent questions

Concierge Services

4/5 features

Maps Integration

Pre-Stay

4/5 features

Direct Booking AI agent

An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification

Understand the travellers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Customizable Interface

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back Office

4/5 features

Unified Omni-channel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyse Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Other

0/8 features

Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Want to go behind the scenes and see how Whistle Chatbot works?

Clients & references

Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to star...

Adrian Barrett Reservations Manager at the DoubleTree by Hilton Hotel Flagstaff

We absolutely love Whistle! It is our most important communication tool! We have come to rely on the simplicity and are able to get information from one department to the other quickly and efficiently...

Trish Armstrong Reservations Manager at the Big Bear Cool Cabins