Ranked 6 (out of 24) in Livechat & Chatbots
Livechat & Chatbots
Give your website visitors a convenient way to chat with your team.
Ranked #6 out of 24 in Livechat & Chatbots
Whistle has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreAutomate your guest service with Whistle’s chatbot feature and never miss a chance to drive bookings or help your customers. Whistle's AI automatically detects and prompts tasks to any department within a hotel and with our chatbot calendar view, you make it easy for a guest to be able to pick a date(s) and ask the guest for their arrival and departure date.
Whistle gives hotels the ability to have real-time SMS & mobile message communication with guests. Improve your overall service, guest engagement, and streamli...
98% recommend
Front Desk from Luxury Hotels
I really enjoy using this website to serve our guest. It makes communicating much easier before they arrive. We are able to serve them with whatever questions, comments, or concerns that they have. The website is very si...
Front Office Manager from Bed & Breakfast & Inns
The ease of use and automation of scheduled messages. I also like being able to keep staff and customer messages separate from each other.
Resident Manager from Luxury Hotels
Whistle has always been a fantastic perk of working at our small bed and breakfast, guests love it as do we for the streamlined communication we have. Guests love the fact that we can communicate instantly before, durin...
What does this product or service do well?
Whistle enables hoteliers to raise the guest experience bar. From the pre-stay, through to checkout across multiple channels Whistle allows hoteliers to communicate with their guests through the medium that they prefer.
by Jason Richards (Cloudbeds) on December 16, 2020
See more answers (5)What differentiates this product or service from the competition?
Definitely the commitment to engage the guest virtually through the journey, where they are most comfortable or present. Some guests prefer email, some sms, some FB messenger, some whatsapp - Whistle enables hoteliers to go the guest, instead of expecting the guest to come to the hotelier. There's a...
by Jason Richards (Cloudbeds) on December 16, 2020
See more answers (5)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would advise hoteliers to understand their strategy before they implement any guest experience tool. What are the goals they are trying to achieve, and how should they measure them. Be open with those goals with the vendor and make sure you're comfortable with the 'how' before executing.
by Jason Richards (Cloudbeds) on December 16, 2020
See more answers (5)
Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to star...
We absolutely love Whistle! It is our most important communication tool! We have come to rely on the simplicity and are able to get information from one department to the other quickly and efficiently...
December 08, 2021
Guest Relations Coordinator from Resorts in Avalon (United States of America)
-It is very easy to work with, convenient, and fast. -Quick replay options for answering the messages. -Employee internal message. -Computer base texting but works great in smart cellphone also.
Very well done, the only option will be to send voice mails or voice messages. great Idea adding the option for attachments.
December 06, 2021
Licensed Massage Therapist from Bed & Breakfast & Inns in Touchet (United States of America)
* We use it for scheduling massages for guests * Requests for the type of massage, date & time * It’s very concise, prompt and user friendly
* I would enjoy a search feature, there have been times I’ve need to find a previous message but it was very time consuming, or it was unattainable altogether
December 06, 2021
Owner from Resorts in Everett (United States of America)
We use Whistle for all of our post-reservation guest communication, as well as out internal team communication. On the guest front, Whistle's automated tools have streamlined our communication process...
I believe the Tasks section could be improved with a few small fixes. There are issues accessing Tasks via desktop and phone simultaneously.
December 02, 2021
Owner from Other in Big Bear Lake (United States of America)
My staff loves Whistle. I'm at corporate level so I don't know as much as they would but I do know that Whistle is amazing. Whenever we've asked if they could do something, they figure it out. 10/10 all...
Honestly I can't be of help here but I am required to write something that is at least 20 words.
November 24, 2021
General Manager from Branded Hotels in Knoxville (United States of America)
I absolutely live the instant messaging feature that whistle provides and so do our guests! It allows us to receive immediate feedback that we wouldn't normally hear until post departure after surveys are...
I would say add the ability to send GIF's to guests as well would be great. We've learned that making the chat feature as personable as possible leaves a lasting impression with the guest.
November 12, 2021
Operations Manager from Boutiques in Beverly Hills (United States of America)
-It's very good for communication for fast responses -Works especially well for smaller properties where walkie-talkie type devices would seem overbearing or outdates.
the interface or layout to make it more user friendly and less confusing. Also, a better type of pop-up notification
Whistle hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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GM from Bed & Breakfast & Inns
In the time of Covid-19, Whistle has reduced the need for face to face. By doing this, the guest feels like it is one more safety feature that we have added, while at the same time we are able to be more efficient with c...