TrustYou (Review Marketing)

Ranked 7 (out of 35) in Direct Booking Tools

Direct Booking Tools

Market Your Reviews to Drive More Bookings

Ratings Snapshot

Certificate of Excellence
Read 26 reviews
86%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #7 out of 35 in Direct Booking Tools

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.3/5
Customer Support
4.4/5
Verified Customer Support

TrustYou has opened its internal systems to

Learn more
Most popular for
  • Resort 4 verified reviews
    80%
  • City Center 4 verified reviews
    95%
  • Budget 3 verified reviews
    73%
  • Boutique 3 verified reviews
    70%
  • Branded 2 verified reviews
    90%
  • Airport/ conference 2 verified reviews
    90%
  • Serviced Apartment 1 verified reviews
    80%
  • Vacation Rental 1 verified reviews
    90%

TrustYou (Review Marketing) Overview

TrustYou (Review Marketing) Overview

When guests publish their reviews or surveys online, they are visible to millions of travelers on hundreds of global booking sites, impacting future booking decisions. 95% of guests read feedback prior to making a booking decision, and after price, reviews are the most important decision variable when booking a hotel. Integrate your TrustScore and review widgets onto your own hotel website or Face...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Other Products by TrustYou

Integrates with

  • Reporting & Accounting Software
  • Booking Engine
  • Business Intelligence
Browse integrations (22 verified)

What customers love about TrustYou (Review Marketing)

Like 86% recommend

Guest Relations Manager from Resort in Dubai (Birleşik Arap Emirlikleri)

Unfortunately the mention section does not work properly as it seems to be weak. The guest mentions something positive but it shows on the report as the guest mention negative. For example, "The restaurant was full and t...

Manager from Vacation Rental

Review Management and overview about reviews! Guest Feedback helps also!

Guest Experience Manager from Resort

I mostly like TrustYou's customer service, they are all very helpful and kind. If we need any assistance all of the guys immediately take an action.

Ex.Housekeeper from Boutique

We'll know our customer service feedback and comment if need improve Comparison of competitor rating and position which can be learning from fair point

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

TrustYou hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Features

  • OTA Parity Live Feed
  • Parity Reports
  • Surge Alerts
  • Pop-up Messages
  • Custom Segment Messaging
  • Messaging Analytics
  • Live Chat
  • Facebook Messenger Integration
  • Review compilation widget
  • Price Comparison
  • Analytics dashboard
  • Metasearch Survelliance
  • Instant redeemable rewards

Want to go behind the scenes and see how TrustYou (Review Marketing) works?

Clients & references

References & testimonials

Testimonial avatar
We use TrustYou’s da“ta points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring de...
Selim Imre Rooms Division Manager at the Aska Hotels
Testimonial avatar
Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an impr...
Stephan Keschelis Vice President E-Commerce & Digital Transformation at the NH Hotel

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Indonesia
  • Germany
  • India
  • Switzerland
  • United States
  • Spain
  • Birleşik Arap Emirlikleri
  • Austria
  • Turkey

26 Verified TrustYou Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

Nov 19, 2020

TrustYou (Review Marketing) Review: Good start but could be more

Assistant General Manager from Budget in Lake Havasu City (United States)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

Trust You offers good services, but the training they offer is not the most accessible. Their survey software is compatible with Cloudbeds, but they did not tell us their messaging platform was NOT compat...

What do you dislike or think could be improved?

Please expand messaging to include Cloudbeds and make training more accessible. Written reports, not just videos. Webinars available at all times not at 2 AM.

Customer Support
3.5
Ease of Use
3.5
Value for money
2
Implementation
2
arrow review On Nov 20, 2020 Laura B. from TrustYou replied:
 Hello!
Thank you so much for taking the time to write an honest review, we really appreciate your fe... 

Nov 17, 2020

TrustYou (Review Marketing) Review: TrustyYou Tools

Hotel Trainer Manager from Other in Barcelona (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The tool provides all the information we need for a good management of our establishments. Live information about our properties and the compset. Guest Survey post stay to get a feedback that help us t...

What do you dislike or think could be improved?

Report settings in some fields. Time to update the information provided for the differents OTA's. Analytic semantic sentiment tile some times is not clear. To much information to analize.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 20, 2020 Laura B. from TrustYou replied:
 Hi!
We highly appreciate your amazing review and we want to thank you for taking the time to write i... 

Oct 30, 2020

TrustYou (Review Marketing) Review: very satisfying cooperation for more than 4 years

Head of Sales & Marketing from Boutique in Würzburg (Germany)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very good key account management. Visible results after a short time period for the clients who work as recommended by TrustYou.

What do you dislike or think could be improved?

Backend could be more user friendly, for us in the back office its alright as were working with it almost every day but our hoteliers have trouble getting along with it. that's the reason for the half sta...

Customer Support
5
Ease of Use
3.5
Value for money
4
Implementation
5
arrow review On Nov 20, 2020 Laura B. from TrustYou replied:
 Hello!
Thank you for your great, honest feedback. We really appreciate it and we are taking note of ... 

Sep 17, 2020

TrustYou (Review Marketing) Review: Good helpful service

Product Operations from Budget in (Indonesia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Trustyou team had been great in terms of coordinating and solving problems with deep understanding - especially our trustyou PIC! Thanks to Barkha Dutt for helping out with tasks, trainings ,follow-ups. c...

What do you dislike or think could be improved?

As a user - Improvement in mobile app could be an add on. Also, Maybe training videos for clients etc could help in better visibility.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 18, 2020 Laura B. from TrustYou replied:
 Hello!
Thank you for your brilliant review and for taking the time to write it. It's wonderful to kn... 

Sep 16, 2020

TrustYou (Review Marketing) Review: Good platform, accurate information, great team

Systems Development & Digital Manager from Airport/ conference in San Sebastián de los Reyes (Spain)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-Reports customization -Fast and efficient issue solving -Best customer service team. Our account manager, Francisco Padillo, is always glad to help and proactive to recommend us how to get the most of ...

What do you dislike or think could be improved?

-A more user friendly platform to manage multiple properties would be nice to have -An app to answer customers reviews would also add a value to TY

Customer Support
5
Ease of Use
4.5
Value for money
4
Implementation
5
arrow review On Sep 18, 2020 Laura B. from TrustYou replied:
 Hello!
Thank you for your wonderful feedback, it's great to hear that you are making the most out of... 

Sep 04, 2020

TrustYou (Review Marketing) Review: Easy to use and help us to bring more review to our property

Revenue Manager from Serviced Apartment in (Indonesia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Report analytics easy to our read and extranet easy to use too, also for interface sending email by our PMS

What do you dislike or think could be improved?

Maybe for accuracy for time during sending email to guest due to some our repeater guest after they check out never get email again

Customer Support
3.5
Ease of Use
4.5
Value for money
2.5
Implementation
3.5
arrow review On Sep 07, 2020 Laura B. from TrustYou replied:
 Hi!
Thank you for your feedback, we highly appreciate it. It's great to hear that you are happy with... 

Pricing

Freemium (hotel can trial for free)
free product tier
One time upfront purchase (flat rate)
Less than $1000