TrustYou (Review Marketing)

Ranked 4 (out of 36) in Direct Booking Tools

Direct Booking Tools

Market Your Reviews to Drive More Bookings

Ratings Snapshot

Certificate of Excellence
Read 35 reviews
88%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 36 in Direct Booking Tools

Ease of Use
4.6/5
ROI
4.1/5
Implementation
4.2/5
Customer Support
4.3/5
Verified Customer Support

TrustYou has opened its internal systems to

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Most popular for
  • Resort 6 verified reviews
    85%
  • Budget 4 verified reviews
    70%
  • City Center 4 verified reviews
    95%
  • Branded 3 verified reviews
    87%
  • Bed & Breakfast 2 verified reviews
    95%
  • Extended Stay 2 verified reviews
    95%
  • Boutique 2 verified reviews
    70%
  • Airport/ conference 1 verified reviews
    90%
  • Serviced Apartment 1 verified reviews
    80%
  • Vacation Rental 1 verified reviews
    90%

TrustYou (Review Marketing) Overview

TrustYou (Review Marketing) Overview

When guests publish their reviews or surveys online, they are visible to millions of travelers on hundreds of global booking sites, impacting future booking decisions. 95% of guests read feedback prior to making a booking decision, and after price, reviews are the most important decision variable when booking a hotel. Integrate your TrustScore and review widgets onto your own hotel website or Face...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Other Products by TrustYou

Integrates with

  • Reporting & Accounting Software
  • Booking Engine
  • Business Intelligence
Browse integrations (23 verified)

What customers love about TrustYou (Review Marketing)

Like 88% recommend

Guest Relations Manager from Resort in Dubai (Birleşik Arap Emirlikleri)

Unfortunately the mention section does not work properly as it seems to be weak. The guest mentions something positive but it shows on the report as the guest mention negative. For example, "The restaurant was full and t...

Manager from Vacation Rental

Review Management and overview about reviews! Guest Feedback helps also!

Guest Experience Manager from Resort

I mostly like TrustYou's customer service, they are all very helpful and kind. If we need any assistance all of the guys immediately take an action.

Ex.Housekeeper from Boutique

We'll know our customer service feedback and comment if need improve Comparison of competitor rating and position which can be learning from fair point

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

TrustYou hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Features

  • OTA Parity Live Feed
  • Parity Reports
  • Surge Alerts
  • Pop-up Messages
  • Custom Segment Messaging
  • Messaging Analytics
  • Live Chat
  • Facebook Messenger Integration
  • Review compilation widget
  • Price Comparison
  • Analytics dashboard
  • Metasearch Survelliance
  • Instant redeemable rewards

Want to go behind the scenes and see how TrustYou (Review Marketing) works?

Clients & references

References & testimonials

Testimonial avatar
We use TrustYou’s da“ta points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring de...
Selim Imre Rooms Division Manager at the Aska Hotels
Testimonial avatar
Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an impr...
Stephan Keschelis Vice President E-Commerce & Digital Transformation at the NH Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Indonesia
  • India
  • Germany
  • Austria
  • Czech Republic
  • Switzerland
  • France
  • Spain

35 Verified TrustYou Reviews

Likelihood to Recommend
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December 27, 2021

TrustYou (Review Marketing) Review: All-In-One Platform for Hospitality companies

Global CX Projects & Solutions Manager from Other in Issy-les-Moulineaux (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

TrustYou Reputation Management Tool allowed our hotels to monitor their e-reputation on a daily basis with less efforts, the "easy-to-read" dashboards enable our network to focus on our guests pain points...

What do you dislike or think could be improved?

The reporting flexibility to explore custom touchpoints and keywords. The tool speed and performance on complex portfolios . (+100 hotels..) The Survey builder has limited display rules and parameters.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 28, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you so much for taking the time to leave us a detailed review.  It's incredible to see ... 

December 15, 2021

TrustYou (Review Marketing) Review: Complex tool helping with guest reviews analyses

General Manager from Other in Mariánské Lázně (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- analyses wide range of different channels - recognises czech language - simple and transparent reporting - tailor made questionaires - very good support

What do you dislike or think could be improved?

Nothing essencial coming into my mind. Flexibility and cooperation in developing new tools (if necessary) is good. Customer support reacts promptly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 16, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for your review.  It's wonderful to see you've had good experiences with our Client... 

December 14, 2021

TrustYou (Review Marketing) Review: TrustYou Analytics: Surveys and Customer Feedback

Sales Manager from Budget in Abidjan (Côte d'Ivoire)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

* The detail of the dashboard with the different rebriques * The detail by category on the complaints and the compliments * The overview on the various opinions compiled

What do you dislike or think could be improved?

* Difficulty responding to reviews taken on google: Unable to respond to reviews from google, this sends me back to my own google account and not that of the hotel. This dramatically lowers the response r...

Customer Support
1
Ease of Use
3
Value for money
n/a
Implementation
n/a
arrow review On Dec 14, 2021 Vanessa M. from TrustYou replied:
 Hello! 
Thank you for leaving us a review.  It's great to see that you are happy with the level of d... 

December 13, 2021

TrustYou (Review Marketing) Review: TRUSTYOU

GENERAL MANAGER from Extended Stay in Columbia (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This service of products helps us in having a better understanding of how guests view our property. This allows managers a true look into potential opportunities to correct issues and uncover hotel trend...

What do you dislike or think could be improved?

There are no improvements that I have encountered that will need to take place at this time as I'm still learning all the many features that this has to offer.

Customer Support
3
Ease of Use
5
Value for money
2
Implementation
3
arrow review On Dec 14, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for taking the time to leave us this review.  It's great to see that you find such ... 

December 07, 2021

TrustYou (Review Marketing) Review: Score and Percentage

Room Division Manger from Branded in Vũng Tàu (Vietnam)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The number of review and quality are showed up and supported hotel to improve score led to the service rank

What do you dislike or think could be improved?

Do more analyze on the number and eco-review. sometime I am confused to review the report on your dashboard setup

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Dec 07, 2021 Vanessa M. from TrustYou replied:
 Hello!  
Thank you for your review.  We're happy to see that our platform is helping you to improve.... 

December 01, 2021

TrustYou (Review Marketing) Review: perfect service

Owner from Bed & Breakfast in Kitzbühel (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Trust You is a perfect service for all my needs. I do not see anything to change. Thank you very much.

What do you dislike or think could be improved?

I think, everything is perfect. All is good. Therefore I see no things that need a change or a workover.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for taking the time to leave us this review.  We're thrilled to see that you enjoy ... 

Pricing

Freemium (hotel can trial for free)
free product tier
One time upfront purchase (flat rate)
Less than $1000