TrustYou (Review Marketing)

Ranked 7 (out of 42) in Direct Booking Tools

Direct Booking Tools

Market Your Reviews to Drive More Bookings

Ratings Snapshot

Certificate of Excellence
Read 34 reviews
87%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 42 in Direct Booking Tools

Ease of Use
4.6/5
ROI
4.2/5
Implementation
4.3/5
Customer Support
4.3/5
Verified Customer Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 6 verified reviews
    80%
  • City Center Hotels 4 verified reviews
    95%
  • Limited Service & Budget Hotels 4 verified reviews
    70%
  • Resorts 4 verified reviews
    98%
  • Branded Hotels 3 verified reviews
    87%
  • Boutiques 3 verified reviews
    77%
  • Airport/Conference Hotels 2 verified reviews
    75%
  • Bed & Breakfast & Inns 2 verified reviews
    95%
  • Extended Stay & Serviced Apartments 2 verified reviews
    95%
  • Vacation Rentals & Villas 2 verified reviews
    70%
  • RV Parks & Campgrounds 1 verified reviews
    90%

TrustYou (Review Marketing) Overview

TrustYou (Review Marketing) Overview

When guests publish their reviews or surveys online, they are visible to millions of travelers on hundreds of global booking sites, impacting future booking decisions. 95% of guests read feedback prior to making a booking decision, and after price, reviews are the most important decision variable when booking a hotel. Integrate your TrustScore and review widgets onto your own hotel website or Face...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Other Products by TrustYou

Integrates with

  • Property Management Systems
  • Digital Marketing Agencies
  • Hotel Management Software
Browse integrations (25 verified)

What customers love about TrustYou (Review Marketing)

Like 87% recommend

Guest Relations Manager in Dubai (Birleşik Arap Emirlikleri)

Unfortunately the mention section does not work properly as it seems to be weak. The guest mentions something positive but it shows on the report as the guest mention negative. For example, "The restaurant was full and t...

Manager

Review Management and overview about reviews! Guest Feedback helps also!

Guest Experience Manager

I mostly like TrustYou's customer service, they are all very helpful and kind. If we need any assistance all of the guys immediately take an action.

Ex.Housekeeper

We'll know our customer service feedback and comment if need improve Comparison of competitor rating and position which can be learning from fair point

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Very complete solutions that are very useful for hoteliers that want to improve the hotel's performance, namely price, reputation and guest experience. Each product is flexible enough to be implemented in any type/segment of hotels.

by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Well built solution, solid and easy to use, from independent hotels to big hotel chains. The teams gives all the support and training, make sure the hoteliers have the tools and knowledge to get the benefits from each solution.

by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

See a demo and try it. Ask for the functions that cover the needs you identified, as well as other topics that TrustYou can recommend to implement on your hotel(s). Ask for training to take the best out the solution.

by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022

See more answers (1)
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Recommended by

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Want to go behind the scenes and see how TrustYou (Review Marketing) works?

Clients & references

References & testimonials

Testimonial avatar
We use TrustYou’s da“ta points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring de...
Selim Imre Rooms Division Manager at the Aska Hotels Sun Queen Beach
Testimonial avatar
Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an impr...
Stephan Keschelis Vice President E-Commerce & Digital Transformation at the NH Hotel

Featured partners

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Case studies

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TrustYou doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Indonesia
  • India
  • Austria
  • Czech Republic
  • Switzerland
  • France
  • Germany
  • Spain

34 Verified TrustYou Reviews

Likelihood to Recommend
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November 22, 2022

TrustYou (Review Marketing) Review: Satisfied

Sachbearbeiterin from Other in Tschagguns (Austria)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

Little effort for the guest, simple system, an evaluation of the house is possible without registering the guest, clear, compact, combining several evaluation platforms

What do you dislike or think could be improved?

As a summary, individual keywords are displayed, which are the first to be seen, I would prefer all ratings to be shown at once (the most recent first, etc.). The keywords do not always say what the guest...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
n/a
arrow review On Nov 23, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thanks for taking the time to leave a review. We are always striving to improve our products,... 

December 27, 2021

TrustYou (Review Marketing) Review: All-In-One Platform for Hospitality companies

Global CX Projects & Solutions Manager from Other in Issy-les-Moulineaux (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

TrustYou Reputation Management Tool allowed our hotels to monitor their e-reputation on a daily basis with less efforts, the "easy-to-read" dashboards enable our network to focus on our guests pain points...

What do you dislike or think could be improved?

The reporting flexibility to explore custom touchpoints and keywords. The tool speed and performance on complex portfolios . (+100 hotels..) The Survey builder has limited display rules and parameters.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 28, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you so much for taking the time to leave us a detailed review.  It's incredible to see ... 

December 15, 2021

TrustYou (Review Marketing) Review: Complex tool helping with guest reviews analyses

General Manager from Other in Mariánské Lázně (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- analyses wide range of different channels - recognises czech language - simple and transparent reporting - tailor made questionaires - very good support

What do you dislike or think could be improved?

Nothing essencial coming into my mind. Flexibility and cooperation in developing new tools (if necessary) is good. Customer support reacts promptly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 16, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for your review.  It's wonderful to see you've had good experiences with our Client... 

December 14, 2021

TrustYou (Review Marketing) Review: TrustYou Analytics: Surveys and Customer Feedback

Sales Manager from Airport/Conference Hotels in Abidjan (Côte d'Ivoire)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

* The detail of the dashboard with the different rebriques * The detail by category on the complaints and the compliments * The overview on the various opinions compiled

What do you dislike or think could be improved?

* Difficulty responding to reviews taken on google: Unable to respond to reviews from google, this sends me back to my own google account and not that of the hotel. This dramatically lowers the response r...

Customer Support
1
Ease of Use
3
Value for money
n/a
Implementation
n/a
arrow review On Dec 14, 2021 Vanessa M. from TrustYou replied:
 Hello! 
Thank you for leaving us a review.  It's great to see that you are happy with the level of d... 

December 13, 2021

TrustYou (Review Marketing) Review: TRUSTYOU

GENERAL MANAGER from Extended Stay & Serviced Apartments in Columbia (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This service of products helps us in having a better understanding of how guests view our property. This allows managers a true look into potential opportunities to correct issues and uncover hotel trend...

What do you dislike or think could be improved?

There are no improvements that I have encountered that will need to take place at this time as I'm still learning all the many features that this has to offer.

Customer Support
3
Ease of Use
5
Value for money
2
Implementation
3
arrow review On Dec 14, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for taking the time to leave us this review.  It's great to see that you find such ... 

December 07, 2021

TrustYou (Review Marketing) Review: Score and Percentage

Room Division Manger from Branded Hotels in Vũng Tàu (Vietnam)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The number of review and quality are showed up and supported hotel to improve score led to the service rank

What do you dislike or think could be improved?

Do more analyze on the number and eco-review. sometime I am confused to review the report on your dashboard setup

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Dec 07, 2021 Vanessa M. from TrustYou replied:
 Hello!  
Thank you for your review.  We're happy to see that our platform is helping you to improve.... 

Pricing

Freemium (hotel can trial for free)
free product tier
One time upfront purchase (flat rate)
Less than $1000

Popular TrustYou (Review Marketing) Integrations

View all (25 TrustYou Integrations)