TrustYou (Review Marketing)

Ranked 5 (out of 39) in Direct Booking Tools

Direct Booking Tools

Market Your Reviews to Drive More Bookings

Ratings Snapshot

Certificate of Excellence
Read 35 reviews
88%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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TrustYou (Review Marketing) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 39 in Direct Booking Tools

Ease of Use
4.6/5
ROI
4.1/5
Implementation
4.2/5
Customer Support
4.3/5
Verified Customer Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 5 verified reviews
    76%
    5 verified reviews
  • City Center Hotels 4 verified reviews
    95%
    4 verified reviews
  • Resorts Leader: Triptease
    98%
    4 verified reviews
  • Limited Service & Budget Hotels 4 verified reviews
    70%
    4 verified reviews
  • Extended Stay & Serviced Apartments 2 verified reviews
    95%
    2 verified reviews
  • Boutiques Leader: Triptease
    70%
    2 verified reviews
  • Branded Hotels Leader: Triptease
    85%
    2 verified reviews
  • Bed & Breakfast & Inns Leader: Triptease
    95%
    2 verified reviews
  • Vacation Rentals & Villas 1 verified reviews
    90%
    1 verified reviews
  • Airport/Conference Hotels Leader: TrustYou
    90%
    1 verified reviews

TrustYou (Review Marketing) Overview

Top Alternative: Hotelchamp Convert

TrustYou (Review Marketing) Overview

When guests publish their reviews or surveys online, they are visible to millions of travelers on hundreds of global booking sites, impacting future booking decisions. 95% of guests read feedback prior to making a booking decision, and after price, reviews are the most important decision variable when booking a hotel. Integrate your TrustScore and review widgets onto your own hotel website or Face...

About TrustYou

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Integrates with

  • Property Management Systems
  • Digital Marketing Agencies
  • Hotel Management Software
Browse integrations (22 verified)

Pros & Cons

Like 88% recommend

Products and Online Reputation Director from Other

Amazing ORM platform! Our hoteliers clients love the user friendly interface and the fact that can manage all their online reputation from one single system! ("one stop shop"). Highly recommended.

Room Division Manger from Branded Hotels

The number of review and quality are showed up and supported hotel to improve score led to the service rank

Executive Housekeeper from Resorts

I liked every thing in trust you about survey, report and every thing . I like competitor between hotels

AGM from Extended Stay & Serviced Apartments

Detail and more help of reviewing surveys as well and responding to surveys. Add ons for Hotel .com. and Google very hard to log in.

Hotel Trainer Manager from Other in

High cost of application programming interface (API) when you have manage multi property. It would recommend to include this cost or get special advantages.

CEO assistant from Other

Nothing. I think everything is great. No Improvement needed at the moment/right now. Only it would be nice to have workshops for new products in German.

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Expert Q&A and Partner Recommendations

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TrustYou hasn’t been recommended by any experts or partners yet

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GETTING STARTED

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Features

Other

4/13 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • India
  • Germany
  • Indonesia
  • Switzerland
  • France
  • Austria
  • Spain
  • Czech Republic

35 Verified TrustYou Reviews

Likelihood to Recommend
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notification
Low review volume alert

This vendor is 68% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Direct Booking Tools providers. It is advised that you ask for recent references before proceeding.

December 27, 2021

TrustYou (Review Marketing) Review: All-In-One Platform for Hospitality companies

Global CX Projects & Solutions Manager from Other in Issy-les-Moulineaux (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

TrustYou Reputation Management Tool allowed our hotels to monitor their e-reputation on a daily basis with less efforts, the "easy-to-read" dashboards enable our network to focus on our guests pain points...

What do you dislike or think could be improved?

The reporting flexibility to explore custom touchpoints and keywords. The tool speed and performance on complex portfolios . (+100 hotels..) The Survey builder has limited display rules and parameters.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

TrustYou (Review Marketing) Review: Complex tool helping with guest reviews analyses

General Manager from Other in Mariánské Lázně (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- analyses wide range of different channels - recognises czech language - simple and transparent reporting - tailor made questionaires - very good support

What do you dislike or think could be improved?

Nothing essencial coming into my mind. Flexibility and cooperation in developing new tools (if necessary) is good. Customer support reacts promptly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2021

TrustYou (Review Marketing) Review: TrustYou Analytics: Surveys and Customer Feedback

Sales Manager from Limited Service & Budget Hotels in Abidjan (Côte d'Ivoire)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

* The detail of the dashboard with the different rebriques * The detail by category on the complaints and the compliments * The overview on the various opinions compiled

What do you dislike or think could be improved?

* Difficulty responding to reviews taken on google: Unable to respond to reviews from google, this sends me back to my own google account and not that of the hotel. This dramatically lowers the response r...

Customer Support
1
Ease of Use
3
Value for money
n/a
Implementation
n/a

December 13, 2021

TrustYou (Review Marketing) Review: TRUSTYOU

GENERAL MANAGER from Extended Stay & Serviced Apartments in Columbia (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This service of products helps us in having a better understanding of how guests view our property. This allows managers a true look into potential opportunities to correct issues and uncover hotel trend...

What do you dislike or think could be improved?

There are no improvements that I have encountered that will need to take place at this time as I'm still learning all the many features that this has to offer.

Customer Support
3
Ease of Use
5
Value for money
2
Implementation
3

December 07, 2021

TrustYou (Review Marketing) Review: Score and Percentage

Room Division Manger from Branded Hotels in Vũng Tàu (Vietnam)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The number of review and quality are showed up and supported hotel to improve score led to the service rank

What do you dislike or think could be improved?

Do more analyze on the number and eco-review. sometime I am confused to review the report on your dashboard setup

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 01, 2021

TrustYou (Review Marketing) Review: perfect service

Owner from Bed & Breakfast & Inns in Kitzbühel (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Trust You is a perfect service for all my needs. I do not see anything to change. Thank you very much.

What do you dislike or think could be improved?

I think, everything is perfect. All is good. Therefore I see no things that need a change or a workover.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
free product tier
One time upfront purchase (flat rate)
Less than $1000

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