Easyway Chatbot (by Duve)

4.7 (72 REVIEWS)

HTR Score icon
HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Stein, Cristina, Esther + 27 more experts recommend Easyway

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Easyway Chatbot (by Duve)

4.7 (72 REVIEWS)

Ranked 4 (out of 24) in Hotel Chatbots

Proactive guest messaging tool embedded on your website

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Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Easyway Chatbot (by Duve) is the #6 most trending product in the Hotel Chatbots category (out of 24) and the #322 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Easyway has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Easyway Chatbot (by Duve)
Founded in 2019 | Headquarters in Tel Aviv (Israel) | 21 employees
Engage with your website visitors and increase direct bookings with a customizable web chat.

View website

Capabilities

profile-empty-state.svg

Easyway doesn’t have any benefits or use cases available

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Pricing

Pricing Available By Request

Easyway has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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16

Success Stories

27

References

11

Featured Customers

Success Stories

profile-carrusel-screenshot

How Kfar Maccabiah Took their Guest Communication to the Next Level with Easyway

Ramat Gan (Israel)

profile-carrusel-screenshot

How Easyway Helped Atlas Hotels Enhance Upselling, Promote their Loyalty Program, and Communicate Effectively with their Guests

Tel Aviv-Yafo (Israel)

profile-carrusel-screenshot

How a Boutique Hotel Boosted its Revenue and Guest Satisfaction Using Easyway's GRM

Kreisfreie Stadt München (Germany)

profile-carrusel-screenshot

How Easyway's customizable platform serves a chain with various types of hotels

Jerusalem (Israel)

profile-carrusel-screenshot

How Easyway helped Olive Hotel improve upselling, guest journey and guest engagement.

Nahariyya (Israel)

profile-carrusel-screenshot

From Emails to Instant Communication

Monaco (Monaco)

profile-carrusel-screenshot

Taking Guest Communication to the Next Level

(United Kingdom)

profile-carrusel-screenshot

By utilizing Easyway, Nova hotel was able to reduce their time sink, improve efficiency, and streamline their processes

Երևան (Armenia)

profile-carrusel-screenshot

A platform that provide a personalized service, think a step ahead of guests and what their needs might be

Tel Aviv-Yafo (Israel)

profile-carrusel-screenshot

How Easyway helped Dialoog Banyuwangi hotel reduce operational costs and need less manpower for day-to-day operations.

Kecamatan Kalipuro (Indonesia)

profile-carrusel-screenshot

How Grand Hotel des sablettes Plage was able to increase its overall income by more than 200%.

La Seyne-sur-Mer (France)

profile-carrusel-screenshot

How smart messaging achieve significant staff savings and created more profitable customer relationships

Tel Aviv-Yafo (Israel)

profile-carrusel-screenshot

Creating a memorable experience for every guest.

Tel Aviv-Yafo (Israel)

profile-carrusel-screenshot

Provide 24/7 support for Hiisi guests in any language with no front desk or additional staff.

Helsinki (Finland)

profile-carrusel-screenshot

Taking guest engagement to the next level at The Norman Hotel

Tel Aviv-Yafo (Israel)

profile-carrusel-screenshot

Helping Sofitel Triple Reviews, Optimize Service Delivery, and Build a Strong Online Reputation

Bruxelles (Belgium)

Popularity by Segment

Size

3 | X-Small (1-9 room)

34 | Small (10-24 room)

79 | Medium (25-74 room)

76 | Large (75-199 room)

57 | X-Large (200+ room)

Country

130 | Israel

18 | United Kingdom

15 | Indonesia

15 | Belgium

15 | Germany

15 | Netherlands

10 | Maldives

8 | Malaysia

7 | Thailand

6 | United States of America

5 | Monaco

5 | Austria

5 | Italy

4 | Armenia

4 | Greece

3 | Czech Republic

3 | Mexico

2 | France

2 | Finland

1 | Switzerland

1 | Hungary

Type

104 | Luxury Hotels

100 | Boutiques

66 | Branded Hotels

56 | City Center Hotels

40 | Resorts

30 | Hostels

18 | Limited Service & Budget Hotels

17 | Bed & Breakfast & Inns

12 | Vacation Rentals & Villas

11 | Extended Stay & Serviced Apartments

6 | Motels

3 | Airport/Conference Hotels

3 | RV Parks & Campgrounds

Region

130 | Middle East

91 | Europe

44 | Asia Pacific

9 | North America

Category

261 | Guest Messaging Software

146 | Upselling Software

143 | Contactless Check-in

72 | Hotel Chatbots

29 | Mobile Ordering & Room Service

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Hotelier Rating

Excellent
250
Very Good
22
Average
7
Poor
0
Terrible
0

Property Size

  • X-Small (3)
  • Small (34)
  • Medium (79)
  • Large (76)
  • X-Large (57)

Country

  • Israel
    Israel
    (130)
  • United Kingdom
    United Kingdom
    (18)
  • Indonesia
    Indonesia
    (15)
  • Belgium
    Belgium
    (15)
  • Germany
    Germany
    (15)
  • Netherlands
    Netherlands
    (15)
  • Maldives
    Maldives
    (10)
  • Malaysia
    Malaysia
    (8)
  • Thailand
    Thailand
    (7)
  • United States of America
    United States of America
    (6)
  • Monaco
    Monaco
    (5)
  • Austria
    Austria
    (5)
  • Italy
    Italy
    (5)
  • Armenia
    Armenia
    (4)
  • Greece
    Greece
    (4)
  • Czech Republic
    Czech Republic
    (3)
  • Mexico
    Mexico
    (3)
  • France
    France
    (2)
  • Finland
    Finland
    (2)
  • Switzerland
    Switzerland
    (1)
  • Hungary
    Hungary
    (1)

Region

  • North America
    North America
    (9)
  • Europe
    Europe
    (91)
  • Asia Pacific
    Asia Pacific
    (44)
  • Middle East
    Middle East
    (130)
10

A real performance tool

Directeur Hébergement from 500+ room Luxury Hotel in Monaco (Monaco)

Verified
5 months ago
Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Easy Way at the hotel was exc...
Country Monaco
Directeur Hébergement
X-Large Hotel
7

Review

SPA RECEPTION from 75-99 room Luxury Hotel in (United Kingdom)

Verified
13 months ago
Easy to use the live chat and booking system It is effective and a fast way of replying to guests
Country United Kingdom
SPA RECEPTION
Large Hotel
10

Available and quality services for the guest

digital manegers from 25-49 room Bed & Breakfast & Inn in Metula (Israel)

Verified
14 months ago
Availability for guests by messages instead of phone calls - saves time for the reception staff . There is a place to make all the information available to the guest in an orderly manner and thus save his uncertainty in hospitality
Country Israel
digital manegers
Medium Hotel
10

Time saving App

Asst. Reservation Manager from 100 to 199 room Luxury Hotel in (Maldives)

Verified
14 months ago
- The update if you want from the guests we can receive quickly if we have guests contact details which save time.
Country Maldives
Asst. Reservation Manager
Large Hotel
10

Easy to access and communicate

Senior Guide from 25-49 room Boutique in Kuala Lumpur (Malaysia)

Verified
14 months ago
The messaging software is simple to get in touch with guest on their personalise experience and at the same time is advance either
Country Malaysia
Senior Guide
Medium Hotel
10

Is the EasyWay to communicate with guests from another country.

IT Manager from 25-49 room Boutique in Kuala Lumpur (Malaysia)

Verified
14 months ago
We love the auto-translate when we chat with the guest. We don't need to worry if the guest is chatting in a different language.
Country Malaysia
IT Manager
Medium Hotel
10

This was a very useful and quick service.

Front Office Manager from 100 to 199 room Luxury Hotel in Brussel (Belgium)

Verified
14 months ago
The kindness and flexibility of Neta. The usefullness of easyway and how it manage to make our life easier. It makes our guest satistied. Really quick and useful , on line upselling with the guests , great time saving with automatic answers before the guests arrival on common repetitive questions and on line check in. The Magic Spell has al...
Country Belgium
Front Office Manager
Large Hotel
10

Easyway Highly Recommended

General Manager from 100 to 199 room Luxury Hotel in (Indonesia)

Verified
14 months ago
What I really like the most about the apps is, It is really user friendly and easy to use and it really help us a lot specially to communicate with the guests through text messages on their own communication device specially cellphone and it's also help us a lot in terms of booking rooms or event that was ordered by mobile phone and also he...
Country Indonesia
General Manager
Large Hotel
10

Great guest management platform

General Manager from 50-74 room Bed & Breakfast & Inn in (United Kingdom)

Verified
14 months ago
Using messages & WhatsApp as a communication tool for guests is quick and convenient. The guest portal is brilliant, we love the opportunity to offer useful and practical information to our guests. Including the opportunit to upgrade.
Country United Kingdom
General Manager
Medium Hotel
10

Best way to get in touch with guests

Front Office supervisor from 25-49 room Hostel in Acapulco de Juárez (Mexico)

Verified
14 months ago
Easyway has helped us a lot because the contacless check in makes the process really faster and easier for guest. Also it is very efficient to get in touch with guest and its easy to them to book activities or experiences! It has expanded our communication tools in a very positive way.
Country Mexico
Front Office supervisor
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 8

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Easyway for the past year, and we are extremely pleased with the results. Easyway's guest management platform has provided our clients with a seamless and personalized experience, helping to increase guest engagement and satisfaction. One of the standout features of the Easyway platform is its ability to provide personalized communication and offers to guests. This has helped our clients to tailor their messaging and promotions to each individual guest, providing them with information and offers that are relevant and appealing to their interests and preferences.

Question:

What differentiates this product or service from the competition?

Answer:

the platform's user-friendly interface and comprehensive features have made it easy for our clients to manage and utilize, improving efficiency and productivity across their hotels. Overall, our partnership with Easyway has been extremely valuable and we highly recommend their guest management platform to other hotels looking to enhance the guest experience through personalized communication and engagement. The team at Easyway has been a pleasure to work with, and we look forward to continuing our partnership in the future.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Based on our experience with Easyway's guest management platform, our one piece of advice to a hotelier considering this product or service would be to take advantage of the platform's ability to provide personalized communication and offers to guests. This can help to tailor the hotel's messaging and promotions to each individual guest, providing them with information and offers that are relevant and appealing to their interests and preferences, which can help to increase guest engagement and satisfaction.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 27 recommend
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Are you a consultant or vendor that recommends Easyway? Leave a recommendation

Posts

logo

Easyway

10 months ago

Easyway Integrates GPT-4, Revolutionizing Hotel Communications with Cutting-Edge AI Technology

post image
logo

Easyway

1 year ago

How Kfar Maccabiah Took their Guest Communication to the Next Level with Easyway

post image
logo

Easyway

1 year ago

How Easyway Helped Atlas Hotels Enhance Upselling, Promote their Loyalty Program, and Communicate Effectively with their Guests

post image
logo

Easyway

1 year ago

How a Boutique Hotel Boosted its Revenue and Guest Satisfaction Using Easyway's GRM

post image
logo

Easyway

1 year ago

How Easyway's customizable platform serves a chain with various types of hotels

post image
logo

Easyway

1 year ago

How Easyway helped Olive Hotel improve upselling, guest journey and guest engagement.

post image
logo

Easyway

1 year ago

From Emails to Instant Communication

post image
logo

Easyway

1 year ago

Taking Guest Communication to the Next Level

post image
logo

Easyway

1 year ago

By utilizing Easyway, Nova hotel was able to reduce their time sink, improve efficiency, and streamline their processes

post image
logo

Easyway

1 year ago

A platform that provide a personalized service, think a step ahead of guests and what their needs might be

post image
logo

Easyway

1 year ago

How Easyway helped Dialoog Banyuwangi hotel reduce operational costs and need less manpower for day-to-day operations.

post image
logo

Easyway

1 year ago

How Grand Hotel des sablettes Plage was able to increase its overall income by more than 200%.

post image
logo

Easyway

1 year ago

How smart messaging achieve significant staff savings and created more profitable customer relationships

post image
logo

Easyway

1 year ago

Creating a memorable experience for every guest.

post image
logo

Easyway

1 year ago

Provide 24/7 support for Hiisi guests in any language with no front desk or additional staff.

post image
logo

Easyway

1 year ago

Taking guest engagement to the next level at The Norman Hotel

post image
logo

Easyway

1 year ago

Helping Sofitel Triple Reviews, Optimize Service Delivery, and Build a Strong Online Reputation

post image
logo

Easyway

1 year ago

EasyWay Spells Out a New Standard for Hospitality Messaging

post image
logo

Easyway

2 years ago

EasyWay Tracks the Ups and Downs of Guests’ Emotions to Improve Their Hotel Experience

post image

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Support

Verified Support

Easyway has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

97%

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