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Ratings Snapshot
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Ranked #11 out of 57 in Hotel CRM & Email Marketing
Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreeInsight™ CRM (Cendyn) Overview
eInsight™ CRM (Cendyn) Overview
eInsight CRM provides enterprise marketing automation and guest intelligence to enhance the experience throughout the guest journey. Drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest. Target the right guest, with the right message, at the right time.
About Cendyn View website
Founded in 1996 | Headquarters in Boca Raton United States | 570 employeesCendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...
Other Products by Cendyn
Integrates with
- Property Management Systems
- Hospitality Wi-Fi Solutions
- Hotel Reservations Systems
What customers love about eInsight™ CRM (Cendyn)
CRM Specialist in Karepakam (India)
The customer service side of Cendyn is great, always willing to help and they always try to solve as many of our concerns as possible. The CRM portion of the platform is great for a traditional hospitality model.
Director of Sales & Marketing in Johns Island (United States)
The digital retargeting capabilities are impressive and we like working with experienced former hoteliers
Online Sales & Marketing Manager in Lahaina (United States)
Cendyn's email marketing platform is really easy to use.
Expert Q&A and Partner Recommendations
What does this product or service do well?
The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.
by John Lingos-Webb (Duetto) on October 05, 2022
See more answers (4)What differentiates this product or service from the competition?
Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.
by John Lingos-Webb (Duetto) on October 05, 2022
See more answers (4)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.
by John Lingos-Webb (Duetto) on October 05, 2022
See more answers (4)Features
Clients & references
References & testimonials
With Cendyn we were able to understand our guests like never before. This enhanced business intelligence provided us two critical opportunities—first, the ability to drive personalized and meaningfu...
With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great bo...
Case studies
Cendyn doesn’t have any case studies available
Active Markets
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Australia
- Singapore
- Canada
- Germany
- United Kingdom
- Mexico
- Cambodia
- Italy
November 03, 2022
eInsight™ CRM (Cendyn) Review: eInsight reporting training
Marketing Manager from Resorts in Orlando (United States of America)
What do you like most?
Reema Wadajkar went step by step with training on reporting we specifically asked for. She is very patient with answering all our questions.
What do you dislike or think could be improved?
If training can be more than 30 minutes, that would leave more time for a question and answer period at the end of training.
October 21, 2022
eInsight™ CRM (Cendyn) Review: Worst Program Ever
Marketing Manager from Luxury Hotels in New York (United States of America)
What do you like most?
Not one thing but there is a word minimum so I suppose I like that when the program is too slow or dysfunctional I can create a ticket for them to assist and they are usually quick. It would be quicker if...
What do you dislike or think could be improved?
Everything. This is the dial up version of email marketing. In the year 2022, there is no excuse for the lack of speed, creative limitations and Windows 98-esque UX. To be specific, when you upload photos...
October 11, 2022
eInsight™ CRM (Cendyn) Review: Cendyn Hotel CRM & Email Marketing
Data & Distributions Strategy Executive from Luxury Hotels in Singapore (Singapore)
What do you like most?
Deb, who is our Client Service Manager, certainly delivers when it comes to responding to emails within 24-48 hours and ensures that someone would take over whenever she is away. Having communicated with ...
What do you dislike or think could be improved?
I know that there are "technical" issues that require time to investigate and fix and I understand that the company lacks the manpower to work on them at times but perhaps a weekly / regular update on out...
October 11, 2022
eInsight™ CRM (Cendyn) Review: Good Platform
Assistant Quality Manager from Luxury Hotels in Singapore (Singapore)
What do you like most?
Good functions with the ability to upload customer's photo for better guest recognition. Ability to interface some information to better populate the profiles.
What do you dislike or think could be improved?
The turnaround ticketing response in problem resolution could be shorter. The ability to customise reports to show relevant data and information to our unique needs
October 11, 2022
eInsight™ CRM (Cendyn) Review: Email Marketing
Sales & Marketing Manager from Boutiques in Hamburg (Germany)
What do you like most?
The Email marketing are campaigns are really nice and structured, they are also very nice to analyse and you have a nice overview of your data.
What do you dislike or think could be improved?
Interface Structure in the Back end could be improved. Reports are not that easy to find once the get more specific
October 05, 2022
eInsight™ CRM (Cendyn) Review: Great and reliable partner when it comes to Email Marketing & CRM
Digital Marketing Manager from Branded Hotels in Davos (Switzerland)
What do you like most?
Plenty of opportunities to discover new way to connect with your guests, through marketing and transactional email campaigns. Great analysis tools too. It's very user-friendly and lets you design template...
What do you dislike or think could be improved?
When it comes to adapting current email layouts and working with static and dynamic data the usability could be a bit improved by reducing the overall complexity of the process. However, since technology ...
Pricing
Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Hotel Email Design Best Practices
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SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
Marketing Coordinator in Santa Clara (United States)
It's quite easy to use and I love the way we can send emails to a very specific group of people. For example, it's now easier than ever to send an email to everyone staying at the hotel that night, or over certain range ...