Ranked 20 (out of 52) in Hotel CRM & Email Marketing
Hotel CRM & Email Marketing
Create, Personalize, Deliver
Ranked #20 out of 52 in Hotel CRM & Email Marketing
Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreeInsight CRM provides enterprise marketing automation and guest intelligence to enhance the experience throughout the guest journey. Drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest. Target the right guest, with the right message, at the right time.
Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...
65% recommend
CRM Specialist from Luxury Hotels in Karepakam (India)
The customer service side of Cendyn is great, always willing to help and they always try to solve as many of our concerns as possible. The CRM portion of the platform is great for a traditional hospitality model.
Director of Sales & Marketing in Johns Island (United States)
The digital retargeting capabilities are impressive and we like working with experienced former hoteliers
Online Sales & Marketing Manager from Resorts in Lahaina (United States)
Cendyn's email marketing platform is really easy to use.
What does this product or service do well?
The Guestfolio CRM allows hoteliers to manage pre- and post-stay guest communications, targeted email campaigns and surveys from a single, easy-to-use platform. Our mutual customers especially appreciate how easy it is to create targeted communications and generate reviews. Guestfolio helps independ...
by Sarah Duguay (WebRezPro Property Management System) on November 25, 2020
See more answers (3)What differentiates this product or service from the competition?
Cendyn offers a whole suite of products, including sales, business intelligence and revenue management tools, allowing hotels to customize their solution for their unique needs. A trusted name in the industry, Cendyn levels the playing field by bringing modern, easy-to-use marketing automation and g...
by Sarah Duguay (WebRezPro Property Management System) on November 25, 2020
See more answers (3)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Our integration partnership began with Guestfolio many years ago and they have always been great to work with. In our experience, the Cendyn team is communicative, knowledgeable and obviously care about the quality of their product. Today, it is so important to know your guests and provide a persona...
by Sarah Duguay (WebRezPro Property Management System) on November 25, 2020
See more answers (3)
With Cendyn we were able to understand our guests like never before. This enhanced business intelligence provided us two critical opportunities—first, the ability to drive personalized and meaningfu...
With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great bo...
December 27, 2020
Communications Officer from Luxury Hotels in Phnom Penh (Cambodia)
So far, All are great! eDM is part of our marketing campaign to drive more business to our company. Such a pleasure to work with Cendyn! Thank you!
User friendly is still challenging, which takes much time for starting a campaign. We hope to see your improvement in the future. Thank you!
December 19, 2020
Account Executive from Boutiques in San Francisco (United States of America)
There is a lot of room for customization and the customer support teams are pretty helpful. It's very development friendly.
The User Experience and non-HTML content upload areas are not super intuitive and could use a little work. The interface feels dated and clunky.
December 17, 2020
Distribution Manager from Luxury Hotels in Dallas (United States of America)
-My honest star rating for the Einsight product would be "Good". The star rating default above goes from Average straight to Very Good. -Flexibility in creating rules for confirmation emails. By dates...
-The confirmations are not very pretty...at all. Though much of the content and font, etc can be manipulated by the hotel company, there are unfortunate limitations in the system that do not look polishe...
December 17, 2020
GDS Distribution Coordinator from Luxury Hotels in New York (United States of America)
In the past years that I have worked with multiple Associates I have always had positive correspondence and found them most willing to help and expediate requests when needed. It is such a delight to get...
A time being returned upon receiving the request so that there is an expectation of when it will be finished.
December 15, 2020
Sales & Marketing Coordinator from Resorts in Playa del Carmen (Mexico)
- the reports Cendyn generated were helpful and could be used for a wide variety of sales & marketing needs
-the monthly review meetings could used more preparation from the Cendyn contact. As a partner providing and presenting all the dats, we the client expect transparent and clear results, especially when r...
December 14, 2020
CRM specialist from Luxury Hotels in (Australia)
- Hospitality focused with great filters and targeting. - New features often worked on/released. - Emails usually replied to within 24 hours.
- Larger projects have taken much longer than expected (some taking 2+ years, others taking double projected. - Local based support noticeably less knowledgeable/helpful than US counterparts with much gr...
Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Marketing Coordinator from in Santa Clara (United States)
It's quite easy to use and I love the way we can send emails to a very specific group of people. For example, it's now easier than ever to send an email to everyone staying at the hotel that night, or over certain range ...