GuestJoy CRM

Ranked 4 (out of 54) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Supercharge your marketing with GuestJoy CRM

Ratings Snapshot

Certificate of Excellence

Read 62 reviews

#4 Popularity index

HT SCORE

87 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestJoy CRM has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 54 in Hotel CRM & Email Marketing

Ease of Use

4.8/5

ROI

4.6/5

Implementation

4.8/5

Customer Support

4.9/5

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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GuestJoy CRM Overview

Top Alternative: Revinate (Marketing)

GuestJoy CRM Overview

Engage your guests during their stay to convert them into future reservations! A superior guest experience is key to your guests thinking of you next time they book. Use our convenient online check-in, personalised upselling, custom feedback surveys and more to level-up your guest experience with ease. Automatically collect more email subscribers and followers to launch more effective email and so...

About GuestJoy

Founded in 2014 | Headquarters in Tallinn Estonia | 11 employees

GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...

Product Modules

CRM Hotel CRM & Email Marketing

INCLUDED

Send stunning marketing emails to your guests and encourage them to book directly next time. Launch more effective campaigns with detailed PMS data.

Surveys & Feedback Guest Surveys & Feedback

INCLUDED

Be nice - never let the guests just walk away. Ask how they enjoyed their stay and what could be improved. Encourage happy guests to post reviews on the world’s biggest websites.

Upselling Upselling Software

INCLUDED

Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!

Check-in Contactless Check-in

INCLUDED

Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!

Guest Directory Hotel Guest Apps

INCLUDED

Throw away old room directories. Easy updating of content and keep your property germ free.

1/3

Integrates with

Property Management Systems
Booking Engine
Marketplaces & Integrators

Browse integrations (9 verified)

Pros & Cons

96% recommend

Hotel and marketing manager

Good service. Quick service. Personal service. Easy to use. To the point. Let you talk to the client. More focused marketing.

Revenue Manager

Guestjoy is easy to set up and to use. Its functionality is versatile. It has a great tracking functionality which you can use easily use to test & amend your offers. The support team is always on hand if you had any que...

Hotel Manager

Guestjoy is very user friendly instrument to target our guests with pre and post-arrival emails, to present our extra services and get feedback from them easily. The guests can also book our upselling offers and complet...

Assistant manager

I would love to have a PayPal option for people to purchase upsell items (for items that they don't have to check availability beforehand of course). I think it would be a big hit :)

Sales Office Manager

The integration to different PMSs can be challenging, and the limitations set by the interface capabilities of the PMS can narrow down the use of some of the product features. This is, however, something that is beyond G...

Marketing Manager

There is nothing that comes to mind at the moment. They are always ready to improve the product. A huge thanks to the support team who is ready to listen when i have any suggestions.

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GuestJoy Alternatives

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Find the perfect fit

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GETTING STARTED

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Features

View all (7)

Marketing Automation

4/5 features

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

4/5 features

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

4/5 features

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

4/5 features

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

4/5 features

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution