Ranked 4 (out of 58) in Hotel CRM & Email Marketing
Hotel CRM & Email Marketing
Supercharge your marketing with GuestJoy CRM
Ranked #4 out of 58 in Hotel CRM & Email Marketing
GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreEngage your guests during their stay to convert them into future reservations! A superior guest experience is key to your guests thinking of you next time they book. Use our convenient online check-in, personalised upselling, custom feedback surveys and more to level-up your guest experience with ease. Automatically collect more email subscribers and followers to launch more effective email and so...
GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...
97% recommend
Receptionist
It is a perfect fit for us. What I like especially is that I can prepare everything in advance and guests just come and enjoy our services. GuestJoy has amazing features and it is very easy to use! We have gotten so many...
Marketing
GuestJoy is a great platform, still in its youth but with a proactive team behind it wanting to drive its ability to automate and make simple the customer journey. It has many great features such as slick payment int...
Marketing
While it has many great features, the emails do take quite a while to be sent out, often up to an hour after the booking is made why causes panic amongst guests and excess phone conversations. When people book last minut...
Sales Office Manager
The integration to different PMSs can be challenging, and the limitations set by the interface capabilities of the PMS can narrow down the use of some of the product features. This is, however, something that is beyond G...
Resident Manager
The reporting could be improved. The weekly files are not always relevant. It would be nice to see some improvement on this as well.
GuestJoy hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsDeliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation.
dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management and CRM platform for individual hotels and hotel groups.
This vendor is 32% below the category average..
December 14, 2022
Head of Revenue Department from City Center Hotels in Tallinn (Estonia)
Their back end is very easy to use and very logically built. There are many great options to manage and target different products and customers.
Actually there are not a lot as it works very well. But for us maybe two way interface set-up and some company specific configurations.
December 13, 2022
Sales and marketing manager from City Center Hotels in Kuressaare (Estonia)
Software is very easy to manage, also understandable for client. It helps us very much to get clients profile, data, special wishes and make a better customer service, upsell is working well and it suppor...
Everything is working well. But would be great, if there will be also Loyal customer program add-on according sales, visits etc
December 13, 2022
General Manager from Boutiques in Tartu (Estonia)
Customer feedback overview and analytics is extremely important to us and Guestjoy offer the perfect tools for that. The email marketing possibilities to collect data and make upsell is perfect.
At the moment all our needs about the Email marketing and upselling are satisfied and covered so no improvements are on our mind at the moment.
December 13, 2022
Director of Sales & Marketing from Resorts in Pärnu (Estonia)
Cooperation with GuestJoy has gone smoothly. There are exellent experts in the GJ team, mutual trust between us has developed, their response to questions is always quick and specific.
Can't make suggestions, in fact, GJ will be there with his solutions before we know how to miss it. Therefore, we are satisfied with the cooperation and intend to continue it for sure.
December 08, 2022
Director from Luxury Hotels in (United Kingdom)
GuestJoy allows us to easily make contact with our guests prior to, during and following their stay. It allows us to automatically achieve upsells such as a room upgrade or spa treatment and therefore inc...
We have been really happy so far with everything, so as of yet we do not have any suggestions for improvement.
December 08, 2022
marketing from Boutiques in (Ireland)
In 2022 we recently began using Guestjoy's email marketing campaigns module & digital guest directory. Both features have greatly improved our guest communication and are contribnuting to our sustainabili...
Software is very easy to use - on that front not a whole lot of change. Additional features would be a benefit such as an intergated loyalty club, or perhaps the possibility of adding gif/video to email c...
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World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
Marketing Manager
I really like how simple setting up surveys and analyzing guest feedback is with GuestJoy. Their announcement feature has also been super useful as is the possibility to unsubscribe guests separately from receiving some ...