GuestJoy CRM

Ranked 4 (out of 54) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Supercharge your marketing with GuestJoy CRM

Ratings Snapshot

Certificate of Excellence
Read 62 reviews
96%
Recommend
HTR Score icon
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestJoy CRM has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 54 in Hotel CRM & Email Marketing

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • City Center Hotels 12 verified reviews
    95%
    12 verified reviews
  • Boutiques Leader: Revinate
    99%
    11 verified reviews
  • Luxury Hotels 10 verified reviews
    99%
    10 verified reviews
  • Extended Stay & Serviced Apartments 6 verified reviews
    97%
    6 verified reviews
  • Branded Hotels Leader: Revinate
    92%
    6 verified reviews
  • Resorts Leader: Profitroom
    98%
    5 verified reviews
  • RV Parks & Campgrounds 5 verified reviews
    94%
    5 verified reviews
  • Bed & Breakfast & Inns Leader: Profitroom
    100%
    4 verified reviews
  • Airport/Conference Hotels Leader: Profitroom
    100%
    1 verified reviews
  • Vacation Rentals & Villas 1 verified reviews
    90%
    1 verified reviews
  • Limited Service & Budget Hotels 1 verified reviews
    100%
    1 verified reviews
  • Hostels Leader: Experience Hotel
    100%
    1 verified reviews

GuestJoy CRM Overview

Top Alternative: Revinate (Marketing)

GuestJoy CRM Overview

Engage your guests during their stay to convert them into future reservations! A superior guest experience is key to your guests thinking of you next time they book. Use our convenient online check-in, personalised upselling, custom feedback surveys and more to level-up your guest experience with ease. Automatically collect more email subscribers and followers to launch more effective email and so...

About GuestJoy

Founded in 2014 | Headquarters in Tallinn Estonia | 11 employees

GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...

Product Modules
CRM Hotel CRM & Email Marketing
INCLUDED
Send stunning marketing emails to your guests and encourage them to book directly next time. Launch more effective campaigns with detailed PMS data.
Surveys & Feedback Guest Surveys & Feedback
INCLUDED
Be nice - never let the guests just walk away. Ask how they enjoyed their stay and what could be improved. Encourage happy guests to post reviews on the world’s biggest websites.
Upselling Upselling Software
INCLUDED
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!
Check-in Contactless Check-in
INCLUDED
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!
Guest Directory Hotel Guest Apps
INCLUDED
Throw away old room directories. Easy updating of content and keep your property germ free.
1/3

Integrates with

  • Property Management Systems
  • Booking Engine
  • Marketplaces & Integrators
Browse integrations (9 verified)

Pros & Cons

Like 96% recommend

Hotel and marketing manager

Good service. Quick service. Personal service. Easy to use. To the point. Let you talk to the client. More focused marketing.

Revenue Manager

Guestjoy is easy to set up and to use. Its functionality is versatile. It has a great tracking functionality which you can use easily use to test & amend your offers. The support team is always on hand if you had any que...

Hotel Manager

Guestjoy is very user friendly instrument to target our guests with pre and post-arrival emails, to present our extra services and get feedback from them easily. The guests can also book our upselling offers and complet...

Assistant manager

I would love to have a PayPal option for people to purchase upsell items (for items that they don't have to check availability beforehand of course). I think it would be a big hit :)

Sales Office Manager

The integration to different PMSs can be challenging, and the limitations set by the interface capabilities of the PMS can narrow down the use of some of the product features. This is, however, something that is beyond G...

Marketing Manager

There is nothing that comes to mind at the moment. They are always ready to improve the product. A huge thanks to the support team who is ready to listen when i have any suggestions.

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Expert Q&A and Partner Recommendations

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GuestJoy hasn’t been recommended by any experts or partners yet

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GETTING STARTED

Download the 2021 Hotel CRM & Email Marketing buyer’s guide

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Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Ireland
  • Czech Republic
  • Hungary
  • Estonia
  • Iceland
  • Latvia
  • United Kingdom
  • Finland
  • Poland

62 Verified GuestJoy Reviews

Likelihood to Recommend
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This vendor is 42% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

July 19, 2022

GuestJoy CRM Review: Game changing tools!

Sales Executive from Hostels in Kells (Ireland)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

The system is very user-friendly, and customer support is amazing and is always listening, advising and sorting out any of my issues/requests. I like to work with people / companies who continue develop t...

What do you dislike or think could be improved?

Everything that I had in mind was already sorted, plus I stay in touch with Andrew on any improvements I have in mind. So nothing to report here.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 09, 2022

GuestJoy CRM Review: perfect tool

hotel manager from City Center Hotels in (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very simple structure for the guest, easy to manage from hotel side. Allowing us to provide to guests up to date information about the hotel and services

What do you dislike or think could be improved?

nothing all is fine

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 18, 2022

GuestJoy CRM Review: GuestJoy helps us achieve our paperless environment.

Owner from Boutiques in (Indonesia)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

At Desa Hay, we strive to be a completely sustainable property and GuestJoy's online check-in and directory features help us achieve that. The online checkin has had great uptake and gives us an opportuni...

What do you dislike or think could be improved?

At this point the only thing I would like improvement on would be reporting\data extract on the custom questions we ask during checkin process.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

December 10, 2021

GuestJoy CRM Review: Highly recommended

Operations Manager from RV Parks & Campgrounds in Paphos (Cyprus)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great tool to improve guest experience and to gain upsell. Online check-in is very convenient. GuestJoy is very handy and simple to use.

What do you dislike or think could be improved?

At this moment we cannot comment on improvements as we have started working with GuestJoy this year. We are satisfied with the service by now.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 01, 2021

GuestJoy CRM Review: A must have in Hotels

Revenue Manager from Luxury Hotels in Amsterdam (Netherlands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

When I started with Guestjoy at Luxury Suites Amsterdam we had a pretty good idea about the options Guestjoy offered us. This because we worked with similar tools in the past. Only the big difference is, ...

What do you dislike or think could be improved?

I recommended Guestjoy to create a library for upsell items, this way hotels can use ideas from other hotels, and the don't have to think about new ideas themselves.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 01, 2021

GuestJoy CRM Review: An invaluable communication and guest relations partner

Owner from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy integration with PMS and set up of guest communications Successful upselling tools Very responsive and innovative team Extremely successful reputation management tool

What do you dislike or think could be improved?

We are very happy with the Guestjoy software partnership and look forward to their new in room guest interaction which will enhance our communications

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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Popular GuestJoy CRM Integrations

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