GuestJoy CRM

Ranked 4 (out of 58) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Supercharge your marketing with GuestJoy CRM

Ratings Snapshot

Certificate of Excellence
Read 84 reviews
97%
Recommend
HTR Score icon
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 58 in Hotel CRM & Email Marketing

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

GuestJoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutiques Leader: Revinate
    98%
    26 verified reviews
  • Luxury Hotels 20 verified reviews
    99%
    20 verified reviews
  • City Center Hotels 19 verified reviews
    95%
    19 verified reviews
  • Branded Hotels Leader: BookingWhizz
    94%
    15 verified reviews
  • Resorts Leader: Profitroom
    98%
    12 verified reviews
  • RV Parks & Campgrounds 8 verified reviews
    96%
    8 verified reviews
  • Extended Stay & Serviced Apartments 7 verified reviews
    97%
    7 verified reviews
  • Bed & Breakfast & Inns Leader: Profitroom
    97%
    6 verified reviews
  • Airport/Conference Hotels Leader: Profitroom
    100%
    3 verified reviews
  • Vacation Rentals & Villas 1 verified reviews
    90%
    1 verified reviews
  • Limited Service & Budget Hotels 1 verified reviews
    100%
    1 verified reviews
  • Hostels Leader: Experience Hotel
    100%
    1 verified reviews

GuestJoy CRM Overview

Top Alternative: Revinate (Marketing)

GuestJoy CRM Overview

Engage your guests during their stay to convert them into future reservations! A superior guest experience is key to your guests thinking of you next time they book. Use our convenient online check-in, personalised upselling, custom feedback surveys and more to level-up your guest experience with ease. Automatically collect more email subscribers and followers to launch more effective email and so...

About GuestJoy

Founded in 2014 | Headquarters in Tallinn Estonia | 700 employees

GuestJoy CRM is designed for independent properties and local chains in mind. No complicated setups or reading training manuals. Very easy to get started with a...

Product Modules
CRM Hotel CRM & Email Marketing
INCLUDED
Send stunning marketing emails to your guests and encourage them to book directly next time. Launch more effective campaigns with detailed PMS data.
Surveys & Feedback Guest Surveys & Feedback
INCLUDED
Be nice - never let the guests just walk away. Ask how they enjoyed their stay and what could be improved. Encourage happy guests to post reviews on the world’s biggest websites.
Upselling Upselling Software
INCLUDED
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!
Check-in Contactless Check-in
INCLUDED
Help reduce lines in your reception by having your guests check in from their mobile device. No app required - a faster, safer check-in makes for a happier guest!
Guest Directory Hotel Guest Apps
INCLUDED
Throw away old room directories. Easy updating of content and keep your property germ free.
1/3

Integrates with

  • Property Management Systems
  • Booking Engine
  • Marketplaces & Integrators
Browse integrations (11 verified)

Pros & Cons

Like 97% recommend

Marketing Manager

I really like how simple setting up surveys and analyzing guest feedback is with GuestJoy. Their announcement feature has also been super useful as is the possibility to unsubscribe guests separately from receiving some ...

Receptionist

It is a perfect fit for us. What I like especially is that I can prepare everything in advance and guests just come and enjoy our services. GuestJoy has amazing features and it is very easy to use! We have gotten so many...

Marketing

GuestJoy is a great platform, still in its youth but with a proactive team behind it wanting to drive its ability to automate and make simple the customer journey. It has many great features such as slick payment int...

Marketing

While it has many great features, the emails do take quite a while to be sent out, often up to an hour after the booking is made why causes panic amongst guests and excess phone conversations. When people book last minut...

Sales Office Manager

The integration to different PMSs can be challenging, and the limitations set by the interface capabilities of the PMS can narrow down the use of some of the product features. This is, however, something that is beyond G...

Resident Manager

The reporting could be improved. The weekly files are not always relevant. It would be nice to see some improvement on this as well.

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Expert Q&A and Partner Recommendations

Recommend empty

GuestJoy hasn’t been recommended by any experts or partners yet

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Find the perfect fit

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GETTING STARTED

Download the 2023 Hotel CRM & Email Marketing buyer’s guide

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Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Ireland
  • Estonia
  • Hungary
  • Czech Republic
  • Iceland
  • United Kingdom
  • Latvia
  • Finland
  • Poland

84 Verified GuestJoy Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 32% below the category average..

December 14, 2022

GuestJoy CRM Review: Most probably one of the best on its fields.

Head of Revenue Department from City Center Hotels in Tallinn (Estonia)

Recommend 10/10
Full blue star
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What do you like most?

Their back end is very easy to use and very logically built. There are many great options to manage and target different products and customers.

What do you dislike or think could be improved?

Actually there are not a lot as it works very well. But for us maybe two way interface set-up and some company specific configurations.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 13, 2022

GuestJoy CRM Review: Excellent software development and support

Sales and marketing manager from City Center Hotels in Kuressaare (Estonia)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Software is very easy to manage, also understandable for client. It helps us very much to get clients profile, data, special wishes and make a better customer service, upsell is working well and it suppor...

What do you dislike or think could be improved?

Everything is working well. But would be great, if there will be also Loyal customer program add-on according sales, visits etc

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2022

GuestJoy CRM Review: Exceptional guest activity analytics

General Manager from Boutiques in Tartu (Estonia)

Recommend 10/10
Full blue star
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What do you like most?

Customer feedback overview and analytics is extremely important to us and Guestjoy offer the perfect tools for that. The email marketing possibilities to collect data and make upsell is perfect.

What do you dislike or think could be improved?

At the moment all our needs about the Email marketing and upselling are satisfied and covered so no improvements are on our mind at the moment.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2022

GuestJoy CRM Review: Cooperation with GuestJoy

Director of Sales & Marketing from Resorts in Pärnu (Estonia)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Cooperation with GuestJoy has gone smoothly. There are exellent experts in the GJ team, mutual trust between us has developed, their response to questions is always quick and specific.

What do you dislike or think could be improved?

Can't make suggestions, in fact, GJ will be there with his solutions before we know how to miss it. Therefore, we are satisfied with the cooperation and intend to continue it for sure.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 08, 2022

GuestJoy CRM Review: Could not recommend highly enough

Director from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

GuestJoy allows us to easily make contact with our guests prior to, during and following their stay. It allows us to automatically achieve upsells such as a room upgrade or spa treatment and therefore inc...

What do you dislike or think could be improved?

We have been really happy so far with everything, so as of yet we do not have any suggestions for improvement.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 08, 2022

GuestJoy CRM Review: Easy to use, great communication with Andrew & the team.

marketing from Boutiques in (Ireland)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

In 2022 we recently began using Guestjoy's email marketing campaigns module & digital guest directory. Both features have greatly improved our guest communication and are contribnuting to our sustainabili...

What do you dislike or think could be improved?

Software is very easy to use - on that front not a whole lot of change. Additional features would be a benefit such as an intergated loyalty club, or perhaps the possibility of adding gif/video to email c...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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Popular GuestJoy CRM Integrations

View all (11 GuestJoy Integrations)