HotelierAi (Digital Hotelier)

Ranked 10 (out of 54) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Innovative, all-in-one guest intelligence, management and marketing platform

Ratings Snapshot

Certificate of Excellence
Read 5 reviews
100%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HotelierAi (Digital Hotelier) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #10 out of 54 in Hotel CRM & Email Marketing

Ease of Use
5.0/5
ROI
4.7/5
Implementation
5.0/5
Customer Support
5.0/5
Verified Customer Support

Digital Hotelier’s customer support processes haven’t yet been verified by Hotel Tech Report.

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HotelierAi (Digital Hotelier) Overview

Top Alternative: Revinate (Marketing)

HotelierAi (Digital Hotelier) Overview

hotelierAi is an innovative, all-in-one guest intelligence, management and marketing platform that’s fully integrated with the hotelierDirect booking engine. Using data analysis to quantify, segment and predict guest behaviour, it enables you to provide guest profile insights to your front desk, create timely, relevant campaigns with personalised content before, during or after each stay, manag...

About Digital Hotelier

Founded in 2010 | Headquarters in London | 570 employees

One of the leading providers of integrated distribution, demand generation, design & development and data intelligence solutions for hotels around the globe. W...

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Marketplaces & Integrators
Browse integrations (5 verified)

Pros & Cons

Like 100% recommend

House Manager

From our initial onboarding to our use of the applications, the Digital Hotelier team has been on our side to make sure that we succeed.

Marketing Manager

With Digital Hoteliers help, we were able to improve our review resposne rate throughout the OTA channels. It has saved us around a days manual work, which can now be easily analysed using the reputation module.

Guest Relations/House Manager

It is a distinct pleasure for me to recommend Digital Hotelier to any and all interested parties. They have been professional, comprehensive, and competent throughout the process of our working together. We feel that we ...

Social Media Manager

An advanced feature for personalized pricing for our guests would be great and looking forward to more design options for our IBE.

Marketing Manager

Review Alert push notifications on the Hotelier AI App will very helpful, which can be actioned by our team on the go.

Guest Relations/House Manager

A few new website templates for our upcoming properties would be great and looking forward to integrating our new PMS system.

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Expert Q&A and Partner Recommendations

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Digital Hotelier hasn’t been recommended by any experts or partners yet

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Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom

5 Verified Digital Hotelier Reviews

Likelihood to Recommend
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This vendor is 94% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

November 29, 2021

HotelierAi (Digital Hotelier) Review: Fantastic

Guest Relations/House Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

It is a distinct pleasure for me to recommend Digital Hotelier to any and all interested parties. They have been professional, comprehensive, and competent throughout the process of our working together. ...

What do you dislike or think could be improved?

A few new website templates for our upcoming properties would be great and looking forward to integrating our new PMS system.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 29, 2021

HotelierAi (Digital Hotelier) Review: Approachable and highly recommendable

Marketing Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

With Digital Hoteliers help, we were able to improve our review resposne rate throughout the OTA channels. It has saved us around a days manual work, which can now be easily analysed using the reputation ...

What do you dislike or think could be improved?

Review Alert push notifications on the Hotelier AI App will very helpful, which can be actioned by our team on the go.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 25, 2021

HotelierAi (Digital Hotelier) Review: Most Knowledgable

Insights Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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What do you like most?

Digital Hotelier gives you the tools you need to optimize your digital experience. Our Marketing team is able to utilize the data insights to their full capability.

What do you dislike or think could be improved?

A Whatsapp chatbot for the CRM would be great for our team to communicate efficiently with guests. Other than that it's all good.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 24, 2021

HotelierAi (Digital Hotelier) Review: Quick and easy to deal with

House Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

From our initial onboarding to our use of the applications, the Digital Hotelier team has been on our side to make sure that we succeed.

What do you dislike or think could be improved?

A feature to integrate digital room Keys would be perfect, which will allow our guests to check in using our mobile app.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 24, 2021

HotelierAi (Digital Hotelier) Review: Very reliable agency

Social Media Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Internal stakeholders are pleased with Digital Hoteliers' contributions, noting their industry expertise, creative problem solving, and dedication to the project. The team is collaborative and communicati...

What do you dislike or think could be improved?

An advanced feature for personalized pricing for our guests would be great and looking forward to more design options for our IBE.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

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