HotelierAi (Digital Hotelier)

Ranked 7 (out of 47) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Innovative, all-in-one guest intelligence, management and marketing platform

Ratings Snapshot

Certificate of Excellence
Read 5 reviews
100%
Recommend
HTR Score icon
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 47 in Hotel CRM & Email Marketing

Ease of Use
5.0/5
ROI
4.7/5
Implementation
5.0/5
Customer Support
5.0/5
Verified Customer Support

Digital Hotelier’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique 5 verified reviews
    100%

HotelierAi (Digital Hotelier) Overview

HotelierAi (Digital Hotelier) Overview

hotelierAi is an innovative, all-in-one guest intelligence, management and marketing platform that’s fully integrated with the hotelierDirect booking engine. Using data analysis to quantify, segment and predict guest behaviour, it enables you to provide guest profile insights to your front desk, create timely, relevant campaigns with personalised content before, during or after each stay, manag...

About Digital Hotelier View website

Founded in 2010 | Headquarters in London | 150 employees

One of the leading providers of integrated distribution, demand generation, design & development and data intelligence solutions for hotels around the globe. W...

Other Products by Digital Hotelier

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (3 verified)

What customers love about HotelierAi (Digital Hotelier)

Like 100% recommend

House Manager from Boutique

From our initial onboarding to our use of the applications, the Digital Hotelier team has been on our side to make sure that we succeed.

Social Media Manager from Boutique

Internal stakeholders are pleased with Digital Hoteliers' contributions, noting their industry expertise, creative problem solving, and dedication to the project. The team is collaborative and communicative, ensuring a s...

Insights Manager from Boutique

Digital Hotelier gives you the tools you need to optimize your digital experience. Our Marketing team is able to utilize the data insights to their full capability.

Guest Relations/House Manager from Boutique

It is a distinct pleasure for me to recommend Digital Hotelier to any and all interested parties. They have been professional, comprehensive, and competent throughout the process of our working together. We feel that we ...

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Expert Q&A and Partner Recommendations

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Digital Hotelier hasn’t been recommended by any experts or partners yet

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Recommended by

Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Clients & references

References & testimonials

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Digital Hotelier doesn’t have any references available

Featured partners

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Case studies

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Awards & Certifications

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Digital Hotelier doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom

5 Verified Digital Hotelier Reviews

Likelihood to Recommend
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November 29, 2021

HotelierAi (Digital Hotelier) Review: Fantastic

Guest Relations/House Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

It is a distinct pleasure for me to recommend Digital Hotelier to any and all interested parties. They have been professional, comprehensive, and competent throughout the process of our working together. ...

What do you dislike or think could be improved?

A few new website templates for our upcoming properties would be great and looking forward to integrating our new PMS system.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 29, 2021

HotelierAi (Digital Hotelier) Review: Approachable and highly recommendable

Marketing Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

With Digital Hoteliers help, we were able to improve our review resposne rate throughout the OTA channels. It has saved us around a days manual work, which can now be easily analysed using the reputation ...

What do you dislike or think could be improved?

Review Alert push notifications on the Hotelier AI App will very helpful, which can be actioned by our team on the go.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 25, 2021

HotelierAi (Digital Hotelier) Review: Most Knowledgable

Insights Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Digital Hotelier gives you the tools you need to optimize your digital experience. Our Marketing team is able to utilize the data insights to their full capability.

What do you dislike or think could be improved?

A Whatsapp chatbot for the CRM would be great for our team to communicate efficiently with guests. Other than that it's all good.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 24, 2021

HotelierAi (Digital Hotelier) Review: Quick and easy to deal with

House Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

From our initial onboarding to our use of the applications, the Digital Hotelier team has been on our side to make sure that we succeed.

What do you dislike or think could be improved?

A feature to integrate digital room Keys would be perfect, which will allow our guests to check in using our mobile app.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 24, 2021

HotelierAi (Digital Hotelier) Review: Very reliable agency

Social Media Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Internal stakeholders are pleased with Digital Hoteliers' contributions, noting their industry expertise, creative problem solving, and dedication to the project. The team is collaborative and communicati...

What do you dislike or think could be improved?

An advanced feature for personalized pricing for our guests would be great and looking forward to more design options for our IBE.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Recent articles

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Recent press releases

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Resources & reports

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Popular HotelierAi (Digital Hotelier) Integrations

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Guestline (Rezlynx PMS)

SaaS Software Solutions for Hospitality, Property Management Systems, Distribution Management, PCI-DSS Compliance, EPoS Systems, Central Reservation Systems, and Conference & Banqueting Systems. Guestline are proud to be awarded Hotel Owner Ones To Watch 2017 and the London Stock Exchange's 1000 Companies to Inspire Britain.

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