dataArc (by inTouch)

Ranked 16 (out of 58) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Create meaningful interactions with each and every guest.

Ratings Snapshot

Certificate of Excellence

Read 2 reviews

#16 Popularity index

HT SCORE

69 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #16 out of 58 in Hotel CRM & Email Marketing

Ease of Use

5.0/5

ROI

4.5/5

Implementation

5.0/5

Customer Support

5.0/5

inTouch’s customer support processes haven’t yet been verified by Hotel Tech Report.

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dataArc (by inTouch) Overview

Our hotel CRM application, dataArc, captures and consolidates this information in a single platform to provide you with a full-function solution to accessing, managing and monetising your guest data. Easily and effectively perform analysis, run reports and create campaigns with access to all your data in an intuitive, online environment.

About inTouch View website

Founded in 2001 | Headquarters in West End, Queensland | 19 employees

InTouch offers the most powerful suite of decision intelligence tools available to the hotel industry. Leverage a fully compliant, secure, and cost-effective pl...

Other Products by inTouch

inTouch BI in Business Intelligence

1/2

Integrates with

inTouch doesn’t have any verified integrations. Check back later for new inTouch integrations.

What customers love about dataArc (by inTouch)

100% recommend

Digital Marketing Manager

They're great at making data digestable and accessible. And very quick to respond to inquiries. Willing to invest in training clients in Dataarc as well.

Area Director of Sales & Marketing – Queensland

Great customer support, fantastic tools to support and help promote business. Also wonderful market insights from their other tools and resources.

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Features

View all (7)

Marketing Automation

4/5 features

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

4/5 features

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

4/5 features

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

4/5 features

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

4/5 features

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution

Clients & references

InTouch Data and their team are an invaluable technology partner to Stamford Hotels and Resorts, allow us greater insight into our guests’ behaviours across the group. InTouch Data’s dataArc platf...

Terence Gore Web and eMarketing Manager at the Sir Stamford at Circular Quay

Grand Chancellor Hotels have been working with InTouch Data Solutions for over 8 years and I cannot recommend highly enough how committed the team are to us as a business to ensure that our data goals...

Hazel Rigler Director of Marketing & eCommerce at the Hotel Grand Chancellor Adelaide

View all (7)

inTouch doesn’t have any case studies available

inTouch doesn’t have any awards or certifications

Active Markets

MARKETS SERVED

Central America
Antarctica
Oceania
North America
South America
Europe
Asia Pacific
Middle East
Africa

VERIFIED MARKETS

Australia

Pricing

inTouch hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Atlantis Dubai Will Be Expanding InTouch BI Into Their Newest Property, Atlantis The Royal 7 months ago

inTouch doesn’t have any free e-books or reports available

Popular dataArc (by inTouch) Integrations

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dataArc (by inTouch)

Ratings Snapshot

dataArc (by inTouch) Overview

dataArc (by inTouch) Overview

About inTouch View website

Other Products by inTouch

Integrates with

What customers love about dataArc (by inTouch)

Expert Q&A and Partner Recommendations

Features

Personalized one-to-communication

A/B Testing

Event Based Automations

Email Newsletters

Database Health Monitoring

Template Editor

WYSIWYG - HTML Editor

Campaign Templates

Transactional Templates

Template Importing

Guest profiles

Database Health Monitoring

GDPR Compliant

CCPA Compliant

Automatic De-Duping

Segmentation

Database Health Monitoring

Tagging

Loyalty Segmentation

Attribute Based Segmentation

Geographic Based Segmentation

Channel/Market Based Segmentation

Lead Time Based Segmentation

Room Type Based Segmentation

GDPR Compliant

CCPA Compliant

PCI Complaint

Centralized data warehouse

Database Health Monitoring

Open API

Centralized multi-hotel/multi-brand solution

Guest Feedback Module (comment cards/reviews)

Trip Advisor Connectivity Partner

Clients & references

References & testimonials

Featured partners

Case studies

Awards & Certifications

Active Markets

2 Verified inTouch Reviews

dataArc (by inTouch) Review: Wonderful Company

What do you like most?

What do you dislike or think could be improved?

dataArc (by inTouch) Review: Great customer service

What do you like most?

What do you dislike or think could be improved?

Pricing

Recent News & Content

Recent articles

Recent press releases

Resources & reports

Popular dataArc (by inTouch) Integrations