Revinate (Marketing)

Ranked 3 (out of 47) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Combine the power of a Hospitality CRM with personalized Email Marketing to drive revenue and build ...

Ratings Snapshot

Certificate of Excellence
Read 87 reviews
94%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 47 in Hotel CRM & Email Marketing

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.5/5
Customer Support
4.7/5
Verified Customer Support

Revinate has opened its internal systems to

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Most popular for
  • Boutique 32 verified reviews
    95%
  • Resort 21 verified reviews
    94%
  • City Center 8 verified reviews
    93%
  • Branded 5 verified reviews
    96%
  • Vacation Rental 4 verified reviews
    100%
  • Hostel 3 verified reviews
    97%
  • Casino 1 verified reviews
    80%
  • Extended Stay 1 verified reviews
    100%
  • Bed & Breakfast 1 verified reviews
    80%
  • Budget 1 verified reviews
    80%
  • Limited Service 1 verified reviews
    60%

Revinate (Marketing) Overview

Revinate (Marketing) Overview

Transform guest data into revenue with Revinate Marketing, the all-in-one CRM and marketing automation solution built for hotels by hoteliers. Create and deliver targeted, customized campaigns across the customer journey, resulting in increased guest engagement and direct bookings.

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 156 employees

Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smar...

Other Products by Revinate

Integrates with

  • Booking Engine
  • Business Intelligence
  • Digital Marketing Agencies
Browse integrations (63 verified)

What customers love about Revinate (Marketing)

Like 94% recommend

Director of Operations - Rooms from Boutique in San Antonio (United States)

-Easy to use and configure without having to contact a help desk -Intuitive approach to marketing solutions -Interfaces with PMS systems -Surveys are completely customizeable -Marketing segmentation capabilities User si...

Sales & Marketing Manager | Digital Marketing Specialist from Resort in West Kelowna (Canada)

- quick response time - helpful, friendly - easy to navigate software - great training videos - easy to read revenue and click tracking

Marketing Consultant from Other in Milwaukee (United States)

As an email marketer for our clients, this is the first tool I've seen where we can tap into the database to really evaluate past guest information and use it for our campaign. We are now able to sending HIGHLY segmented...

Chargée de Communication & Webmarketing from Boutique in Paris (France)

- Simple to use, but a very rich tool that brings back several information. - A team at the service of his client, who is very attentive & kind and answers at any questions quickly.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate enables highly effective and targeted campaigns by using an advanced profile synthesis to match profiles and by using their smart segment builder for an easy segmentation. That includes individual email marketing automation as well as upsell emails.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

They offer one platform for all guest communications including transactional emails and surveys and have extensive group functionalities with centralized control. Their email template creator is very comprehensive with a large base of pre-defined templates as well as offering a high degree of custom...

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is an excellent CRM & reputation tool which provides a comprehensive list of features that cover all needs of a hotel to better understand and communicate with their guests. Their team of marketing experts are able to help hoteliers create and execute their email marketing strategies.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Clients & references

References & testimonials

Testimonial avatar
Revinate Marketing allows us to respond to the market immediately and be agile with our communications. It’s simple, user-friendly, and eliminates the need for technical HTML developer. I can build ...
Rebekah Hubbard Engagement Manager at the Provenance Hotels
Testimonial avatar
Revinate has been an essential component of our success in driving rate and RevPAR. From its ease of use, to the segmentation capabilities, it has helped us reach our guests directly in a way that wa...
Jamie Fox Director of Operations at the Hotel Emma

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • Ireland
  • United Kingdom
  • Switzerland
  • Germany
  • Australia
  • Mexico
  • Singapore

87 Verified Revinate Reviews

Likelihood to Recommend
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Sep 16, 2021

Revinate (Marketing) Review: Revolutionary Hotel Software

Director of Sales & Marketing from Boutique in Saint George's (Grenada)

Recommend 10/10
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What do you like most?

Revinate is just fab. It always us to take control of our emarketing and reviews, having everything all in one place. I highly recommend.

What do you dislike or think could be improved?

Not much. It would be nice if it were easier to send emails to several segments on all at once, rather than having to duplicate one email to send to each segment. But that is minor.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 15, 2021

Revinate (Marketing) Review: Such a great product and company

Sales & Marketing from Boutique in Portland (United States)

Recommend 10/10
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What do you like most?

We love the guest surveys and have used this to get feedback and reviews for our boutique hotel which is now #1 on TripAdvisor We also use the Marketing platform for our email marketing which connects ...

What do you dislike or think could be improved?

It would be nice if we could unsubscribe people from within Revinate - we have to just go into the system and remove their email address when we get bounced back emails or unsubscribe requests.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Sep 13, 2021

Revinate (Marketing) Review: Thanks Revinate

Digital Marketing Manager from Resort in Ciudad de México (Mexico)

Recommend 9/10
Full blue star
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What do you like most?

Revinate help us to increase the sales in a very important percent. Revinate take the control of our data base and merge it just as well.

What do you dislike or think could be improved?

please make Revinate two ways platform, becuause if you did it, we can discard another platformos that today works in our enviroment

Customer Support
2
Ease of Use
5
Value for money
4
Implementation
2

Aug 15, 2021

Revinate (Marketing) Review: Game-changer, perfectly tailored to Hotels

NZ Marketing Manager from City Center in Wellington (New Zealand)

Recommend 10/10
Full blue star
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What do you like most?

- The ability to track revenue and attribute to specific email campaigns in almost real-time - One-stop-shop for CRM, Email Marketing and Upsell functionalities - Reporting dashboards, linked straight t...

What do you dislike or think could be improved?

- Automated reporting on what staff member approved or declined a specific upsell request, including the revenue attached to the request.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Jun 21, 2021

Revinate (Marketing) Review: Functioning Newsletter system

Marketing Manager from Other in Hamburg (Germany)

Recommend 9/10
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What do you like most?

Revinate Newsletter System has many options to create attractive Newsletters and to evaluate its outcome and click rates, etc. Creating mailing lists and segment to reach a specific audience is clear and...

What do you dislike or think could be improved?

Image gallery should be able to be divided into folders to sum up files for different projects or topics. If working with several NLs and colleagues at a time, it is quite hard to find specific images in ...

Customer Support
4.5
Ease of Use
3.5
Value for money
4
Implementation
4.5

Jun 21, 2021

Revinate (Marketing) Review: Very user Friendly Program

Director of Marketing from Resort in Niagara-on-the-Lake (Canada)

Recommend 10/10
Full blue star
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What do you like most?

Revinate has pulled together all of our online reviews into one easy to use location. It is very easy to use and understand. The email marketing product has made sending out automated emails very easy w...

What do you dislike or think could be improved?

It would be great to be able to revise or update an existing segment versus having to create a whole new one.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Monthly subscription (Flat)

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (Marketing) Integrations

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