Revinate (Marketing)

Ranked 2nd (out of 44) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Combine the power of a Hospitality CRM with personalized Email Marketing to drive revenue and build ...

Ratings Snapshot

Certificate of Excellence
Read 81 reviews
93%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Revinate (Marketing) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 44 in Hotel CRM & Email Marketing

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.5/5
Customer support
4.7/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutique 32 verified reviews
    95%
  • Resort 19 verified reviews
    94%
  • City Center 8 verified reviews
    93%
  • Branded 4 verified reviews
    95%
  • Vacation Rental 4 verified reviews
    100%
  • Hostel 3 verified reviews
    97%
  • Casino 1 verified reviews
    80%
  • Extended Stay 1 verified reviews
    100%
  • Bed & Breakfast 1 verified reviews
    80%
  • Budget 1 verified reviews
    80%
  • Limited Service 1 verified reviews
    60%

Revinate (Marketing) Overview

Revinate (Marketing) Overview

Transform guest data into revenue with Revinate Marketing, the all-in-one CRM and marketing automation solution built for hotels by hoteliers. Create and deliver targeted, customized campaigns across the customer journey, resulting in increased guest engagement and direct bookings.

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 133 employees

Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smar...

Other Products by Revinate

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Direct Booking Tools
Browse integrations (61 verified)

What customers love about Revinate (Marketing)

Like 93% recommend

Director of Operations - Rooms from Boutique in San Antonio (United States)

-Easy to use and configure without having to contact a help desk -Intuitive approach to marketing solutions -Interfaces with PMS systems -Surveys are completely customizeable -Marketing segmentation capabilities User si...

Sales & Marketing Manager | Digital Marketing Specialist from Resort in West Kelowna (Canada)

- quick response time - helpful, friendly - easy to navigate software - great training videos - easy to read revenue and click tracking

Marketing Consultant from Other in Milwaukee (United States)

As an email marketer for our clients, this is the first tool I've seen where we can tap into the database to really evaluate past guest information and use it for our campaign. We are now able to sending HIGHLY segmented...

Chargée de Communication & Webmarketing from Boutique in Paris (France)

- Simple to use, but a very rich tool that brings back several information. - A team at the service of his client, who is very attentive & kind and answers at any questions quickly.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate enables highly effective and targeted campaigns by using an advanced profile synthesis to match profiles and by using their smart segment builder for an easy segmentation. That includes individual email marketing automation as well as upsell emails.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

They offer one platform for all guest communications including transactional emails and surveys and have extensive group functionalities with centralized control. Their email template creator is very comprehensive with a large base of pre-defined templates as well as offering a high degree of custom...

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is an excellent CRM & reputation tool which provides a comprehensive list of features that cover all needs of a hotel to better understand and communicate with their guests. Their team of marketing experts are able to help hoteliers create and execute their email marketing strategies.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

Features

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Segmentation
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Clients & references

References & testimonials

Testimonial avatar
Revinate Marketing allows us to respond to the market immediately and be agile with our communications. It’s simple, user-friendly, and eliminates the need for technical HTML developer. I can build ...
Rebekah Hubbard Engagement Manager at the Provenance Hotels
Testimonial avatar
Revinate has been an essential component of our success in driving rate and RevPAR. From its ease of use, to the segmentation capabilities, it has helped us reach our guests directly in a way that wa...
Jamie Fox Director of Operations at the Hotel Emma

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • Ireland
  • United Kingdom
  • Switzerland
  • Australia
  • Singapore
  • Germany
  • Dominican Republic

81 Verified Revinate Reviews

Likelihood to Recommend
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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

Feb 22, 2021

Revinate (Marketing) Review: The best Hotel CRM

Administrator business development from Boutique in Victoria (Canada)

Recommend 10/10
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What do you like most?

We did not have any CRM before, so we are amazed by Revinate. Revinate provides us with a platform to see every review from each site. In other words, you only need to respond to your review from Revinat...

What do you dislike or think could be improved?

1. Combine duplicate/redundancy profile with a typo. Right now, Revinate combines profiles with the same first name, last name and email address. 2. Recognize cancellation. If we receive a cancellation, ...

Customer support
4.5
Ease of use
5
Value for money
5
Implementation
5

Jan 11, 2021

Revinate (Marketing) Review: Strong CRM tool. Integrates well with PMS allowing for effective targeting.

Director from Limited Service in (United Kingdom)

Recommend 6/10
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What do you like most?

One platform that integrates with PMS. Good design functionality. Allows for dynamic email strategy across the entire sales and delivery experience.

What do you dislike or think could be improved?

Pricing is high when compared to other less developed CRM tools in the market. Email support is provided - call / telephone support would help to speed up issue resolution.

Customer support
2.5
Ease of use
3.5
Value for money
2.5
Implementation
4

Dec 18, 2020

Revinate (Marketing) Review: Great product!

Marketing Manager from Resort in (United Kingdom)

Recommend 10/10
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What do you like most?

Revinate has given us the opportunity to send out targeted mailings with marketing segmentation capabilities that we didn't have before. We can also send strategic upsells that drive revenue. Easy to use ...

What do you dislike or think could be improved?

At this stage, we cannot comment on improvements as we have only just started working with Revinate in November 2020.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Nov 17, 2020

Revinate (Marketing) Review: Best decision we've made

General Manager from Resort in Erding (Germany)

Recommend 9/10
Full blue star
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What do you like most?

Revinate is a powerful, but easy to use tool, which helps us to generate a lot of additional revenue and insights with a very little menpower!

What do you dislike or think could be improved?

Better integration of all products in one "Dashboard". Right now it is a little bit confusing and you won´t find everything at one spot.

Customer support
3.5
Ease of use
4.5
Value for money
4.5
Implementation
4

Nov 09, 2020

Revinate (Marketing) Review: Great!

Director of Marketing & PR from City Center in Los Angeles (United States)

Recommend 8/10
Full blue star
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Half blue star

What do you like most?

Handled through our corporate office. great platform overall, very user-friendly and easy to understand. love the statistics on revenue generated by the eblasts.

What do you dislike or think could be improved?

Not sure what to improve as again the platform is monitored by our corporate team it is not managed at the hotel level

Customer support
4
Ease of use
4
Value for money
4
Implementation
4

Nov 03, 2020

Revinate (Marketing) Review: Good platform

GM from Budget in Killarney (Ireland)

Recommend 8/10
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What do you like most?

We have been a reputation and surveys client for a number of years and are a CRM client since 12 months. It has made a significant positive impact on our ability to interact with and engage our customer b...

What do you dislike or think could be improved?

We look forward to new and upcoming features in the future that will allow us to utilize the platform more efficiently.

Customer support
4.5
Ease of use
4
Value for money
3
Implementation
4.5

Pricing

Implementation fee
Monthly subscription (Flat)

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (Marketing) integrations

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