Digital Marketing (Cendyn)

Ranked 12th (out of 92) in Digital Marketing Agencies

Digital Marketing Agencies

Cut through the noise with integrated Digital Marketing

Ratings Snapshot

Certificate of Excellence
Read 5 reviews
84%
Recommend
HTR Score icon
HT SCORE
51 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator arrow
Digital Marketing (Cendyn) has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #12 out of 92 in Digital Marketing Agencies

Ease of Use
4.4/5
ROI
4.0/5
Implementation
3.3/5
Customer support
4.2/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resort 1 verified reviews
    80%
  • Boutique 1 verified reviews
    100%

Digital Marketing (Cendyn) Overview

Digital Marketing (Cendyn) Overview

Our full-service agency cuts through the noise of the crowded hospitality industry with personalized multichannel campaigns that engage your audience, showcase your brand, and drive bookings. Highlights: • CRM remarketing: Take traditional re-marketing to a new level by leveraging first-party CRM data • Display advertising: Reach the right audience, with the right message, at the right time...

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 240 employees

Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and reven...

Other Products by Cendyn

Integrates with

  • Property Management Systems
  • Reputation Management
  • Guest Surveys & Feedback
Browse integrations (9 verified)

What customers love about Digital Marketing (Cendyn)

Like 84% recommend

Marketing Manager in Durham (United States)

Easy to navigate and easy to use. However, it is the team that is most helpful to us. They are extremely responsive and always willing to help you reach your audiences more effectively and efficiently. We've seen great r...

Director of Sales & Marketing in Johns Island (United States)

The digital retargeting capabilities are impressive and we like working with experienced former hoteliers

Director of Brand & Guest Experience from Other in Toronto (Canada)

I really like the analytics reports that we get and they do acquisition as well

Director of Sales and Marketing from Resort

Very easy product to use. Very intuitive in most cases and the customer service is great and they are always there to help when you need it.

Read reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Cendyn will help you to organize your data and communication with your leads turning them to guests. Get a centralised view of customer data with tools to take action, with real time insights on each guest so you can measure their value and make smarter decisions

by Nikolay Lazarov (Clock Software) on December 20, 2019

Question:

What differentiates this product or service from the competition?

Answer:

With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing, and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning m...

by Nikolay Lazarov (Clock Software) on December 20, 2019

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics. In the age of “customer-first” and machine learning, guests expect hotels to service and communicate based on subtle nuances and details. Guests expect these messages in the cha...

by Nikolay Lazarov (Clock Software) on December 20, 2019

User avatar image
Recommended by

Features

  • SEO
  • PPC
  • Web Design
  • Web Development
  • Data Analysis & Reporting
  • 3rd party ad buys
  • Tag Management & Tracking Configuration
  • Conversion Rate Optimization
  • Copywriting
  • SEO Content Strategy
  • Content Audit
  • Interactive Content
  • Email Marketing
  • Influencer marketing
  • Social media advertising
  • Social media management
  • Graphic design
  • Reputation & Community Management
  • Social Media Analytics
  • Social Media Photography
  • Custom CMS
  • Wordpress development
  • Marketing Automation
  • Yield Management (Service/Consulting)
  • Meta search marketing
  • E-commerce consulting

Clients & references

References & testimonials

Testimonial avatar
Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitabl...
Josh Herman Executive Director of Marketing & PR at the Fontainebleau Hotel

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada

5 Verified Cendyn Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 95% below the category average.

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Digital Marketing Agencies providers. It is advised that you ask for recent references before proceeding.

Dec 09, 2020

Digital Marketing (Cendyn) Review: eInsight CRM

Sales & Marketing Coordinator from Boutique in Santa Monica (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Helps us easily measure the success of our CRM efforts with concrete data. We rely heavily on these reports every week to inform our property teams on what data capture categories they need to improve upo...

What do you dislike or think could be improved?

The functionality of the site can be tricky to navigate. I find myself easily getting lost in different areas of the system unless I go straight to our hotel dashboards.

Customer support
2.5
Ease of use
4
Value for money
4.5
Implementation
n/a

Nov 19, 2020

Digital Marketing (Cendyn) Review: The customer service is awesome, always there to help

Director of Sales and Marketing from Resort in Galena (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very easy product to use. Very intuitive in most cases and the customer service is great and they are always there to help when you need it.

What do you dislike or think could be improved?

Overall i think the product is good. I only use the eblast system so I really don't use anything else. The only difficulty I have is really on our reservation software being able to connect reliably with ...

Customer support
5
Ease of use
5
Value for money
2.5
Implementation
n/a

Oct 02, 2017

Digital Marketing (Cendyn) Review: Wonderful experience with our digital marketing team

Marketing Manager

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to navigate and easy to use. However, it is the team that is most helpful to us. They are extremely responsive and always willing to help you reach your audiences more effectively and efficiently. We...

What do you dislike or think could be improved?

We've been very pleased with our relationship. We do not currently have any feedback in this area. We look forward to continuing our relationship and continuing to grow with our team.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Apr 19, 2017

Digital Marketing (Cendyn) Review: Great technology if you are prepared to efficiently follow up on spikes in demand

Director of Sales & Marketing

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

The digital retargeting capabilities are impressive and we like working with experienced former hoteliers

What do you dislike or think could be improved?

The ROI tracking could be improved and they're very expensive

Customer support
n/a
Ease of use
4
Value for money
4
Implementation
4

Apr 11, 2017

Digital Marketing (Cendyn) Review: Lots of power, incredibly SLOW to implement and take advantage of it though!

Director of Brand & Guest Experience from Other in Toronto (Canada)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

I really like the analytics reports that we get and they do acquisition as well

What do you dislike or think could be improved?

The implementation time/ length of install was longer than expected. I wish they offered more report customizations and email schedule capability

Customer support
n/a
Ease of use
4
Value for money
4
Implementation
1

Pricing

Profile empty

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Resources & reports

5 Ways to Embrace Metasearch on a Budget

View all

Popular Digital Marketing (Cendyn) integrations

View all (9 Cendyn integrations)