Experience - E-Reputation Booster
Add-on
Sold with Experience Hotel’s Hotel CRM & Email Marketing offering

Ranked 5 (out of 41) in Reputation Management

Reputation Management

Analyse and develop your e-reputation

Ratings Snapshot

Certificate of Excellence
Read 9 reviews
99%
Recommend
HTR Score icon
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Experience - E-Reputation Booster has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 41 in Reputation Management

Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
4.8/5
Verified Customer Support

Experience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Experience - E-Reputation Booster Overview

Top Alternative: Revinate (Reputation)

Experience - E-Reputation Booster Overview

Track your ratings, reviews, and rankings on different online platforms. See all of your hotels' reviews on a single interface (TripAdvisor, Booking.com, Expedia, Orbitz, Google, etc.). As one of the Platinum Tripadvisor Partners, we help you to drastically increase your number of online reviews.

About Experience Hotel

Founded in 2014 | Headquarters in Paris, France | 21 employees

Hotel CRM & Email Marketing Software. Experience is the all-in-one tool to manage your guest relationship

Integrates with

Experience Hotel doesn’t have any verified integrations. Check back later for new Experience Hotel integrations.

Pros & Cons

Like 99% recommend

Hotel Manager from Boutique

Very intuitive extranet Team available all the time Great update All the guests like the Prestay, Instay and Poststay Checkin on the tablet very easy to use

Sales manager from Boutique in

Nous l'utilisons depuis plusieurs années et nous en sommes pleinement satisfaits. Un vrai coup de pouce dans la relation avec notre clientèle! Un outil facile à gérer aussi bien l'outil marketing de E mailing que le...

General Manager from Hostel

Very easy to use Very flexible according to the marketing target To be more pro active with the guest needs To get clear information about the guest

Hotel Manager from Boutique

Nothing, everything is working properly. Soon they will ad the possibility to get an arrival list with the details we want to show (details we would be able to ad in the cardex of the guest) + they will had a short r...

General Manager from Hostel

Be able to set up a reasoned ( the RGPD respect) cross seeling between hotels in different geographical areas To get more analyse concerning the futur market

Reception from Hostel

- set up of template and send booking confirmation via CRM - contact form linked directly from our website to the CRM customer database Original: - mise en place de template et envoie de confirmation de réservation via...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Experience is an excellent CRM solution that is indicated both for independent hotels and chains. Experience goes beyond the simple CRM aspect and deliver smart and useful solutions to help hoteliers collect customer data automatically (Pre-stay email, online check-in, post stay emails....). This s...

by Benjamin Devisme (Quicktext) on December 13, 2021

Question:

What differentiates this product or service from the competition?

Answer:

There are several elements that make Experience stand apart. - Excellent product from A to Z. - User-friendliness: Experience is totally adapted to hoteliers workflows and designed to help them achieve the best results easily. - Customer service: A product is never enough. Experience offers excell...

by Benjamin Devisme (Quicktext) on December 13, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Experience is a great technology and a great team. Make sure you leverage all their modules and use their support as much as you need. In addition, they often organize very interesting webinars and training sessions on new features and stratgies so stay tuned!

by Benjamin Devisme (Quicktext) on December 13, 2021

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Experience Hotel Alternatives

TrustYou (Reputation)

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

View Experience Hotel alternatives

Find the perfect fit

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GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

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Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Active Markets

MARKETS SERVED
  • Asia Pacific
  • North America
  • South America
  • Europe
  • Middle East
  • Africa
VERIFIED MARKETS
  • France

9 Verified Experience Hotel Reviews

Likelihood to Recommend
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This vendor is 93% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.

December 26, 2021

Experience - E-Reputation Booster Review: Experience is simply the best !

Sales manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

WE have been using Experience for several years now and we particularly like the fact that the products gets continuously improved.

What do you dislike or think could be improved?

Every time I have a suggestion, I contact the team and submit it. They always pay attention to all our suggestions, which is really appreciated.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 21, 2021

Experience - E-Reputation Booster Review: Great service

Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Very useful to keep contact with our guests. Quick answers to all our questions and many improvements during all this year.

What do you dislike or think could be improved?

There really isn't much to improve as Experience Hotel makes frequent improvements to their product. Possibly the possibility of resending us even a Prestay message in the rare cases where the customer do...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 17, 2020

Experience - E-Reputation Booster Review: A very professional and efficiency partnership

General Manager from Hostel in Bordeaux (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very easy to use Very flexible according to the marketing target To be more pro active with the guest needs To get clear information about the guest

What do you dislike or think could be improved?

Be able to set up a reasoned ( the RGPD respect) cross seeling between hotels in different geographical areas To get more analyse concerning the futur market

Customer Support
4.5
Ease of Use
4
Value for money
3.5
Implementation
4.5

December 13, 2020

Experience - E-Reputation Booster Review: Excellent!

Deputy Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Efficience! The global system is smart and easy to use. The whole team then is reactive to all our request every time we need them

What do you dislike or think could be improved?

Nothing. I would say that they are note reachable by phone but no matters because they are reactive by answering to our emails quickly

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2020

Experience - E-Reputation Booster Review: Top Hotel CRM and staff Original: Crm et staff au top

Proprietor from Hostel in Cannes (France)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

We chose Experience by participating in a webinar orchestrated by Tony Loeb, this CRM really sticks to what we were looking for: simplicity, professional and speed, the customer service is professional an...

What do you dislike or think could be improved?

Nothing, everything is perfect, small commercial gestures during this virus are welcome, we can't wait to send the emails for Christmas thank you Original: Rien , tout est parfait , des petits gestes com...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 23, 2020

Experience - E-Reputation Booster Review: Great service

Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Products in constant improvement, very good reactivity of the technical service. The solutions offered by Experience Hotel have enabled us to improve the satisfaction of our customers as well as the visi...

What do you dislike or think could be improved?

Like any system we would like everything to always work perfectly, but for the rare problems that have occurred a quick solution has been found.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
5

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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