Experience - E-Reputation Booster
Add-on
Sold with Experience Hotel’s Hotel CRM & Email Marketing offering

Ranked 5 (out of 39) in Reputation Management

Reputation Management

Analyse and develop your e-reputation

Ratings Snapshot

Certificate of Excellence
Read 8 reviews
98%
Recommend
HTR Score icon
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Experience - E-Reputation Booster has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 39 in Reputation Management

Ease of Use
4.9/5
ROI
4.5/5
Implementation
4.9/5
Customer Support
4.8/5
Verified Customer Support

Experience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Hostel Leader: GuestRevu
    98%
    4 verified reviews
  • Boutique Leader: GuestRevu
    100%
    3 verified reviews
  • Serviced Apartment 1 verified reviews
    90%
    1 verified reviews

Experience - E-Reputation Booster Overview

Top Alternative: TrustYou (Reputation)

Experience - E-Reputation Booster Overview

Track your ratings, reviews, and rankings on different online platforms. See all of your hotels' reviews on a single interface (TripAdvisor, Booking.com, Expedia, Orbitz, Google, etc.). As one of the Platinum Tripadvisor Partners, we help you to drastically increase your number of online reviews.

About Experience Hotel

Founded in 2014 | Headquarters in Paris, France | 21 employees

Hotel CRM & Email Marketing Software. Experience is the all-in-one tool to manage your guest relationship

Integrates with

Experience Hotel doesn’t have any verified integrations. Check back later for new Experience Hotel integrations.

Pros & Cons

Like 98% recommend

Owner from Serviced Apartment in

I have been using the platform for the last 3 years and I very satisfied with the functionality it offers. The email strategy and in line check in are very reliable solutions and saved time of manual work while boosting...

Reception from Hostel

- available and responsive technical assistance - tailor-made and elegant customer care - marketing: implementation of targeted campaign - management of all our contacts on a single platform. - automatically archive emai...

Deputy Manager from Boutique

Efficience! The global system is smart and easy to use. The whole team then is reactive to all our request every time we need them

General Manager from Hostel

Be able to set up a reasoned ( the RGPD respect) cross seeling between hotels in different geographical areas To get more analyse concerning the futur market

Hotel Manager from Boutique

Nothing, everything is working properly. Soon they will ad the possibility to get an arrival list with the details we want to show (details we would be able to ad in the cardex of the guest) + they will had a short r...

Proprietor from Hostel

Nothing, everything is perfect, small commercial gestures during this virus are welcome, we can't wait to send the emails for Christmas thank you Original: Rien , tout est parfait , des petits gestes commerciaux durant ...

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Expert Q&A and Partner Recommendations

Recommend empty

Experience Hotel hasn’t been recommended by any experts or partners yet

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Recommended by

Experience Hotel Alternatives

TrustYou (Reputation)

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

View Experience Hotel alternatives

Find the perfect fit

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GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

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Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Active Markets

MARKETS SERVED
  • Asia Pacific
  • North America
  • South America
  • Europe
  • Middle East
  • Africa
VERIFIED MARKETS
  • France
  • Greece

8 Verified Experience Hotel Reviews

Likelihood to Recommend
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This vendor is 89% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.

Jun 24, 2021

Experience - E-Reputation Booster Review: Useful and inovative solutions

Owner from Serviced Apartment in Paros (Greece)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I have been using the platform for the last 3 years and I very satisfied with the functionality it offers. The email strategy and in line check in are very reliable solutions and saved time of manual wor...

What do you dislike or think could be improved?

Everything works perfectly well. Few improvement noticed in the first time have been fixed. Customer service is also great and gives quality and quick solutions when needed.

Customer Support
5
Ease of Use
5
Value for money
3.5
Implementation
5

Dec 17, 2020

Experience - E-Reputation Booster Review: A very professional and efficiency partnership

General Manager from Hostel in Bordeaux (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very easy to use Very flexible according to the marketing target To be more pro active with the guest needs To get clear information about the guest

What do you dislike or think could be improved?

Be able to set up a reasoned ( the RGPD respect) cross seeling between hotels in different geographical areas To get more analyse concerning the futur market

Customer Support
4.5
Ease of Use
4
Value for money
3.5
Implementation
4.5

Dec 13, 2020

Experience - E-Reputation Booster Review: Excellent!

Deputy Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Efficience! The global system is smart and easy to use. The whole team then is reactive to all our request every time we need them

What do you dislike or think could be improved?

Nothing. I would say that they are note reachable by phone but no matters because they are reactive by answering to our emails quickly

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 10, 2020

Experience - E-Reputation Booster Review: Top Hotel CRM and staff Original: Crm et staff au top

Proprietor from Hostel in Cannes (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We chose Experience by participating in a webinar orchestrated by Tony Loeb, this CRM really sticks to what we were looking for: simplicity, professional and speed, the customer service is professional an...

What do you dislike or think could be improved?

Nothing, everything is perfect, small commercial gestures during this virus are welcome, we can't wait to send the emails for Christmas thank you Original: Rien , tout est parfait , des petits gestes com...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Oct 23, 2020

Experience - E-Reputation Booster Review: Great service

Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Products in constant improvement, very good reactivity of the technical service. The solutions offered by Experience Hotel have enabled us to improve the satisfaction of our customers as well as the visi...

What do you dislike or think could be improved?

Like any system we would like everything to always work perfectly, but for the rare problems that have occurred a quick solution has been found.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
5

Oct 21, 2020

Experience - E-Reputation Booster Review: Great customer experience and high quality of support

Hotel Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very intuitive extranet Team available all the time Great update All the guests like the Prestay, Instay and Poststay Checkin on the tablet very easy to use

What do you dislike or think could be improved?

Nothing, everything is working properly. Soon they will ad the possibility to get an arrival list with the details we want to show (details we would be able to ad in the cardex of the guest) + they wi...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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