eInsight™ Sales (Cendyn)

4.5 (3 REVIEWS)

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Tiago, Miguel, Roger + 13 more experts recommend Cendyn

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eInsight™ Sales (Cendyn)

4.5 (3 REVIEWS)

Unranked in Group Sales Management Software

True sales automation for hotels

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More than 50% of Cendyn’s reviews come from United States of America.

Ratings Summary

4.5
Very Good
Ease of Use
4.0/5
Customer Support
4.7/5
ROI
3.7/5
Implementation
3.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, eInsight™ Sales (Cendyn) is the #7 most trending product in the Group Sales Management Software category (out of 14) and the #195 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About eInsight™ Sales (Cendyn)
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn’s new sales automation solution for hospitality, supports sales representatives, sales offices, and departments throughout the whole sales lifecycle. Its unique advantage is its connectivity with hotels’ PMS to get all relevant profile data directly into the sales automation CRM module as well as PMS reservation and production data for reporting and BI.

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Capabilities

Integrate your most important data

Full account and opportunity lifecycle

Manage each step of the sales stage

Send relevant and personalized communications

Business Intelligence

Features

Sales CRM

4/5 features

RPF Management

4/5 features

F&B Planning

4/5 features

Contracts & E-Signatures

4/5 features

Reporting & Analytics

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Cendyn Average Cendyn

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No matching results

2

Success Stories

31

References

50

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

4 | Small (10-24 room)

24 | Medium (25-74 room)

70 | Large (75-199 room)

115 | X-Large (200+ room)

Country

190 | United States of America

10 | Canada

6 | Spain

6 | United Kingdom

5 | Ireland

4 | Australia

4 | Italy

4 | France

4 | South Africa

3 | United Arab Emirates

3 | Mexico

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | India

2 | New Zealand

1 | Cyprus

1 | Switzerland

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Grenada

1 | Greece

1 | Saint Lucia

1 | Dominica

1 | Sweden

1 | Barbados

1 | Dominican Republic

1 | Myanmar

1 | Belgium

1 | Germany

1 | Japan

1 | Bermuda

1 | Qatar

1 | Ghana

1 | Korea, South

Type

86 | Boutiques

73 | Resorts

52 | Luxury Hotels

38 | City Center Hotels

35 | Branded Hotels

29 | Casinos

16 | Bed & Breakfast & Inns

11 | Extended Stay & Serviced Apartments

10 | Limited Service & Budget Hotels

10 | Vacation Rentals & Villas

8 | Airport/Conference Hotels

7 | Hostels

7 | RV Parks & Campgrounds

6 | Motels

Region

203 | North America

34 | Europe

10 | Asia Pacific

6 | Oceania

6 | Middle East

6 | Central America

5 | Africa

Category

154 | Hotel Reservations Systems

137 | Booking Engine

52 | Digital Marketing Agencies

33 | Revenue Management Systems

18 | Business Intelligence

11 | RFPs & Proposal Management Software

5 | Website Design

5 | Hotel CRM & Email Marketing

3 | Group Sales Management Software

3 | Event Management Software

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Hotelier Rating

Excellent
190
Very Good
46
Average
27
Poor
10
Terrible
4

Property Size

  • X-Small (3)
  • Small (4)
  • Medium (24)
  • Large (70)
  • X-Large (115)

Country

  • United States of America
    United States of America
    (190)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (6)
  • United Kingdom
    United Kingdom
    (6)
  • Ireland
    Ireland
    (5)
  • Australia
    Australia
    (4)
  • Italy
    Italy
    (4)
  • France
    France
    (4)
  • South Africa
    South Africa
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Mexico
    Mexico
    (3)
  • Bahrain
    Bahrain
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • India
    India
    (2)
  • New Zealand
    New Zealand
    (2)
  • Cyprus
    Cyprus
    (1)
  • Switzerland
    Switzerland
    (1)
  • Malaysia
    Malaysia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Grenada
    Grenada
    (1)
  • Greece
    Greece
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominica
    Dominica
    (1)
  • Sweden
    Sweden
    (1)
  • Barbados
    Barbados
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Myanmar
    Myanmar
    (1)
  • Belgium
    Belgium
    (1)
  • Germany
    Germany
    (1)
  • Japan
    Japan
    (1)
  • Bermuda
    Bermuda
    (1)
  • Qatar
    Qatar
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)

Region

  • North America
    North America
    (203)
  • Europe
    Europe
    (34)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • Central America
    Central America
    (6)
  • Africa
    Africa
    (5)
8

GuestRev review

Regional Director of Revenue Management from 200 to 499 room Casino in Vinton (United States of America)

Verified
1 months ago
The ability to see and adjust the forecast based on our demand. Make pricing changes and re-forecast. And seeing pricing for competitors in market impact our pricing. Our customer support is very helpful. We routinely meet with stakeholders from Cendyn to review the impact of the product and how we can improve the product and reporting. The...
Country United States of America
Regional Director of Revenue Management
X-Large Hotel
10

Great and reliable partner when it comes to Email Marketing & CRM

Digital Marketing Manager from 75-99 room Branded Hotel in Davos (Switzerland)

Verified
14 months ago
Plenty of opportunities to discover new way to connect with your guests, through marketing and transactional email campaigns. Great analysis tools too. It's very user-friendly and lets you design templates and target customers according to your needs and preferences. Also for once a very responsive customer support and customer success team...
Country Switzerland
Digital Marketing Manager
Large Hotel
9

e-menus

Catering Admin from 200 to 499 room Resort in Edmonton (Canada)

Verified
14 months ago
The E-menus are quick and easy to the eyes. It is very easy to navigate between tabs and menus. The support team (Anurag) was very quick to respond.
Country Canada
Catering Admin
X-Large Hotel
  • 1

Recommend empty

It looks like Cendyn is not recommended by any hotels

Check out the top 10 most recommended Cendyn alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

As a dedicated tech partner for the CRM solution tailored to the unique needs of the hotel industry, I am pleased to provide a comprehensive recommendation highlighting the product's exceptional strengths and capabilities. The CRM product excels in numerous aspects, proving to be an invaluable asset for hotels seeking to elevate their guest experiences and streamline their operations. One of the standout features of this solution is its unmatched ability to centralize and manage guest data. Through intuitive interfaces and seamless integration with various hotel systems, it empowers establishments to maintain a comprehensive guest profile repository. This, in turn, enables personalized services, anticipating guest preferences and needs for an enhanced stay. Furthermore, the product seamlessly addresses the hotel industry's intricate booking and reservation processes. Its robust reservation management tools allow hotels to efficiently handle bookings, room assignments, and modifications, ensuring a smooth check-in and check-out process. This not only optimizes guest satisfaction but also boosts operational efficiency, reducing manual errors and delays. In the realm of marketing and guest engagement, the CRM solution truly shines. Its advanced analytics capabilities provide deep insights into guest behavior and preferences, enabling hotels to tailor marketing campaigns and loyalty programs effectively. The product's automated communication features, including personalized emails and notifications, foster guest engagement even before their arrival, creating a sense of anticipation and building lasting relationships. In conclusion, the CRM solution designed for the hotel industry demonstrates excellence across guest data management, reservation processes, marketing, and customer support. Its capacity to enhance guest experiences while optimizing hotel operations positions it as a must-have tool for hotels seeking to thrive in a competitive market. With its user-friendly interfaces, adaptability, and dedication to innovation, this CRM product truly stands out as a game-changer for the hospitality sector.

Question:

What differentiates this product or service from the competition?

Answer:

The CRM's versatility is worth highlighting as well. It caters to a spectrum of hotel types and sizes, adapting its features to accommodate boutique inns, luxury resorts, and everything in between. Its modular design allows for easy customization, ensuring that the product aligns seamlessly with each hotel's unique operational workflows and branding. Lastly, the product's commitment to continuous innovation and customer support stands out. Regular updates and enhancements based on industry trends and feedback demonstrate its dedication to staying ahead of the curve. The responsive customer support team further reinforces the product's reliability, providing timely assistance and resolving queries to ensure uninterrupted operations.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Having had the privilege of working closely with this exceptional CRM solution tailored for the hotel industry, I am thrilled to offer a piece of advice to any discerning hotelier who is contemplating the integration of this product into their operations. My recommendation is straightforward yet profound: Embrace the transformative potential of data-driven decision-making. As you consider adopting this CRM solution, recognize the invaluable insights it offers into guest preferences, behaviors, and market trends. By leveraging the wealth of data this product gathers and analyzes, you can tailor your services to exceed guest expectations and enhance operational efficiency. In a competitive landscape where personalization is paramount, my advice is to fully harness the power of guest profiles and analytics. By comprehending your guests on a deeper level, you can anticipate their needs, offer tailored recommendations, and provide memorable experiences that foster loyalty. This CRM's ability to consolidate and analyze guest data is a cornerstone of its strength – use it to your advantage. Moreover, recognize that successful implementation is a collaborative effort. Engage your team in exploring the features and functionalities of the CRM, and encourage them to embrace the new possibilities it brings. By fostering a culture of adaptability and ongoing learning, you ensure that your staff maximizes the benefits of this solution, ultimately reflecting positively on guest satisfaction. In the ever-evolving hospitality landscape, my advice is to view this CRM not merely as a technology but as a strategic partner. Stay curious and open-minded about its capabilities, and actively seek ways to integrate it into every facet of your operations, from reservations to guest engagement to marketing. As you do so, you'll discover how it can empower your hotel to stand out, enhance guest experiences, and drive growth. In conclusion, the advice I offer to fellow hot

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 13 recommend
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Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Cendyn Names Subhobroto Biswas Managing Director & General Manager of India

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Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile

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Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings

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6 Easy Ways to Spruce Up Your Hotel’s Website

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7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty

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Cendyn and Pegasus Complete Merger

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Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs

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Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry

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Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests

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Integrations

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

89%

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