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Revinate (RezForce Call Center)
4.6 (7 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (RezForce Call Center)
Unranked in Group Sales Management Software
The #1 hotel and vacation rental call center solution that has your back, 24/7/365.
92% recommended by 281 hotels
Ratings Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (RezForce Call Center) is the #8 most trending product in the Group Sales Management Software category (out of 14) and the #264 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About Revinate (RezForce Call Center)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Our highly trained, expert agents capture bookings when your team is busy or unavailable. We hire train and performance test only the best US-based agents who deliver an industry-leading 99.89% booking accuracy rate for our clients. Every call results in guest lead data to capture second chance bookings and grow your marketing database.
With RezForce Lux, agents are trained with Forbes Travel Guide’s 5-Star certification standards, and consistently earn an overall satisfaction score of 99%. Increase profitability by balancing fixed and variable labor costs that flex with your business. Our pay-for-performance pricing model means you only pay us when we handle and/or book your reservation calls.
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Pricing
Pricing Available By Request
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Popularity by Segment
Size
2 | X-Small (1-9 room)
2 | Small (10-24 room)
34 | Medium (25-74 room)
116 | Large (75-199 room)
99 | X-Large (200+ room)
Country
136 | United States of America
17 | United Kingdom
17 | Canada
14 | Ireland
11 | Germany
11 | Australia
10 | Mexico
9 | Indonesia
7 | Switzerland
7 | Singapore
6 | Netherlands
4 | Philippines
4 | United Arab Emirates
3 | Maldives
3 | Norway
3 | Austria
3 | Sweden
3 | Thailand
2 | New Zealand
2 | Dominican Republic
2 | Russian Federation
2 | Hong Kong
2 | Ecuador
2 | Spain
2 | Belgium
2 | Poland
2 | France
1 | Italy
1 | Jersey
1 | Georgia
1 | Grenada
1 | Fiji
1 | Chile
1 | India
1 | Japan
1 | South Africa
1 | Latvia
1 | Greece
1 | Vietnam
1 | Turkey
1 | Aruba
1 | Colombia
1 | Mauritius
1 | Jamaica
Type
104 | Luxury Hotels
82 | Resorts
70 | Branded Hotels
66 | Boutiques
31 | Bed & Breakfast & Inns
30 | City Center Hotels
12 | Limited Service & Budget Hotels
8 | Extended Stay & Serviced Apartments
7 | Airport/Conference Hotels
7 | RV Parks & Campgrounds
6 | Hostels
6 | Vacation Rentals & Villas
4 | Casinos
3 | Motels
Region
163 | North America
78 | Europe
31 | Asia Pacific
14 | Oceania
6 | Middle East
5 | Central America
4 | South America
2 | Africa
Category
186 | Hotel CRM & Email Marketing
145 | Reputation Management
143 | Guest Surveys & Feedback
45 | Upselling Software
35 | Guest Messaging Software
11 | Hotel Reservations Systems
7 | Group Sales Management Software
Hotelier Rating
10
Great Market Intelligence
VP Sales & Marketing from 100 to 199 room Luxury Hotel in Santa Monica (United States of America)
Verified
1 months ago
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
United States of America
United States of America
VP Sales & Marketing
Large Hotel
8
fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
2 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
Reservations Sales
Res/Rev Manager from 75-99 room Resort in Stowe (United States of America)
Verified
11 months ago
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that helps to inform decision making related to rates, promotions, campaigns, etc. I like how there is structure for our reservat...
United States of America
United States of America
Res/Rev Manager
Large Hotel
9
Great system for reporting and tracking my team's leads.
Reservations Manager from 100 to 199 room Luxury Hotel in Napa (United States of America)
Verified
11 months ago
Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.
United States of America
United States of America
Reservations Manager
Large Hotel
8
NAVIS RezForce team is very responsive and very knowledgeable
Manager of Reservation Operations from 100 to 199 room Resort in San Diego (United States of America)
Verified
4 years ago
NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.
United States of America
United States of America
Manager of Reservation Operations
Large Hotel
10
"Financial Advisors" at our fingertips
Director of Reservation Sales from 100 to 199 room Resort in San Diego (United States of America)
Verified
5 years ago
- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along with recommendations. Very crucial to have this high level of engagement to maintain successful ROI.
- RezForce leadersh...
United States of America
United States of America
Director of Reservation Sales
Large Hotel
10
NAVIS allows us to optimize business & drives results!
Corporate Director of Reservation Sales from 75-99 room Luxury Hotel in Mill Valley (United States of America)
Verified
5 years ago
NAVIS allows us to optimize our most profitable channel through:
1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity.
2) 24/7 customized client support for each team. Ongoing meetings that help us strategically optimize our business.
3) Ongoing opportunities to provide feed...
United States of America
United States of America
Corporate Director of Reservation Sales
Large Hotel
- 1
It looks like Revinate is not recommended by any hotels
Check out the top 10 most recommended Revinate alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Showing all answers to: "What does this product or service do well?"
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate is a powerful Hotel CRM and email marketing tool that allows several stakeholders across various departments key insights into different customer/guest segments which allows greater efficiency into their revenue generation
Revinate offers premium marketing and CRM solutions to hoteliers. The product allows hoteliers to engage in targeted marketing campaigns, offer valuable upsell opportunities to customers, and all while gaining valuable guest insight data.
At DHM, we’ve been creating email marketing campaigns for over 10 years for our clients. Revinate’s suite of products are the best we’ve used to be able to create campaigns that look great, and show the client a demonstrable ROI. We only recommend Revinate as a result
Revinate CRM impresses with its cutting-edge, user-friendly software designed on a cloud-based architecture. The modernity of their system enhances ease of use and accessibility. Boasting a rapidly growing customer base featuring prominent names, Revinate CRM showcases its effectiveness and reliability. Furthermore, the collaborative experience with their team is consistently enjoyable and productive, adding a valuable dimension to their offering. They're for sure the leader in the global hotel CRM space and for very good reason.
Question:
What differentiates this product or service from the competition?
Answer:
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
An extremely easy product to use, quickly capture ROI, and with their long standing relationships with many high-end brands and chains, their support team meets the expectations of the luxury hoteliers they work with
Revinate stands out from the crowd with its deep and comprehensive data sets. Collating and presenting data to allow hoteliers to make actionable decisions is no easy feat, but Revinate has managed this with clear and easy-to-use reporting features.
The deep integrations with all of the major PMS solutions, and the ability to house, segment and communicate with all customers from one place. The reporting dashboards are also extremely use to understand.
Revinate CRM has proven to be a trailblazer in the hospitality industry, showcasing an impressive speed of innovation that keeps them ahead of the curve. Their commitment to staying at the forefront of technology is evident through the continuous enhancement of their CRM platform, which translates into a seamless and efficient experience for users.
Their open and flexible approach to integration and connectivity makes it a standout choice for businesses seeking a CRM solution that seamlessly fits into their existing tech stack. The platform offers robust APIs and integrations, allowing for easy connection with other key systems such as spa and leisure software (TRYBE), property management systems (PMS), booking engines, and more.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Ensure that Revinate is not just an upselling and marketing tool for your guest room revenue. With many hoteliers looking at upselling and increasing revenue from ancillary departments, there are opportunities to use Revinate with other systems on property like your spa and activity management system to ensure you are maximizing upsell revenue in other key departments.
Customer engagement and data driven decision making have been at the forefront of hotel management for years and a hotelier needs a single solution to help with all of these things, then Revinate has packages to fulfill this need.
Whilst the solution might be more expensive than a traditional CRM, the scale of missed opportunities to drive demonstrable, incremental revenue from your existing pool of customers, won't be fully realised until you move to Revinate.
When considering a CRM for your hotel operations, it's important to select a solution that effortlessly integrates with your essential business software. This isn't just about the quantity of software the CRM can integrate with, but also the depth and effectiveness of these integrations with each of your critical tools. Revinate CRM demonstrates a clear understanding of both of these requirements and packages this in the form of a modern, user-friendly, cloud-based solution. Their team serves as the perfect complement to this outstanding offering.
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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