Event Management Software
Published by Event Temple
Sales & Catering Buyer's Guide
Ratings Snapshot
92%
Recommend
#5
Popularity index
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Revinate (RezForce Call Center) has fewer than 10 reviews in the past 6-months.
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Ranked #5 out of 15 in Group Sales Management Software
Ease of Use
4.4/5
ROI
4.5/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support
Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Most popular for
Revinate (RezForce Call Center) Overview
Top Alternative: Event Temple (Sales CRM)
Revinate (RezForce Call Center) Overview
Our highly trained, expert agents capture bookings when your team is busy or unavailable. We hire train and performance test only the best US-based agents who deliver an industry-leading 99.89% booking accuracy rate for our clients. Every call results in guest lead data to capture second chance bookings and grow your marketing database. With RezForce Lux, agents are trained with Forbes Travel Gui...
About Revinate
Founded in 2009 | Headquarters in San Francisco United States | 400 employeesRevinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...
1/7
Integrates with
- Hotel CRM & Email Marketing
- Business Intelligence
- Property Management Systems
Need a custom integration?
Pros & Cons
92% recommend
Res/Rev Manager
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that he...
Manager of Reservation Operations
NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.
Reservations Manager
Call quality and dropped calls have been an issue at times. Responsiveness from support could be better, but it has been productive lately.
Corporate Director of Reservation Sales
One of the strengths that NAVIS provides is a channel to provide feedback and ideas to improve the products. Once identified and shared, would like to see a quicker roadmap for development (I'm sure everyone wants this,...
Director of Reservation Sales
NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (5)
Question:
What differentiates this product or service from the competition?
Answer:
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (5)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (5)
Recommended by
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Features
Active Markets
MARKETS SERVED
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- United States of America
Low review volume alert
This vendor is 95% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Group Sales Management Software providers. It is advised that you ask for recent references before proceeding.
December 09, 2022
Revinate (RezForce Call Center) Review: Reservations Sales
Res/Rev Manager from Resorts in Stowe (United States of America)
Recommend
10/10
What do you like most?
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strate...
What do you dislike or think could be improved?
Maybe there could be a more customizable dashboard that gives one click viewing of key metrics that would be relevant for reservation agent, reservation manager, revenue manager, marketing manager to have...
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
December 08, 2022
Revinate (RezForce Call Center) Review: Great system for reporting and tracking my team's leads.
Reservations Manager from Luxury Hotels in Napa (United States of America)
Recommend
9/10
What do you like most?
Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.
What do you dislike or think could be improved?
Call quality and dropped calls have been an issue at times. Responsiveness from support could be better, but it has been productive lately.
Customer Support
3
Ease of Use
5
Value for money
5
Implementation
3
September 05, 2022
Revinate (RezForce Call Center) Review: fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)
Recommend
8/10
What do you like most?
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
What do you dislike or think could be improved?
I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
December 04, 2018
Revinate (RezForce Call Center) Review: NAVIS RezForce team is very responsive and very knowledgeable
Manager of Reservation Operations from Resorts in San Diego (United States of America)
Recommend
8/10
What do you like most?
NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.
What do you dislike or think could be improved?
I do not think there is really anything that the team could do differently.
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5
November 21, 2018
Revinate (RezForce Call Center) Review: "Financial Advisors" at our fingertips
Director of Reservation Sales from Resorts in San Diego (United States of America)
Recommend
10/10
What do you like most?
- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opport...
What do you dislike or think could be improved?
NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
November 20, 2018
Revinate (RezForce Call Center) Review: NAVIS allows us to optimize business & drives results!
Corporate Director of Reservation Sales from Luxury Hotels in Mill Valley (United States of America)
Recommend
10/10
What do you like most?
NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized cl...
What do you dislike or think could be improved?
One of the strengths that NAVIS provides is a channel to provide feedback and ideas to improve the products. Once identified and shared, would like to see a quicker roadmap for development (I'm sure ever...
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
Pricing
Revinate hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Reservations Manager
Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.