Revinate (RezForce Call Center)

Ranked 8 (out of 15) in Group Sales Management Software

Group Sales Management Software

The #1 hotel and vacation rental call center solution that has your back, 24/7/365.

Ratings Snapshot

Certificate of Excellence
Read 4 reviews
90%
Recommend
HTR Score icon
HT SCORE
70 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 15 in Group Sales Management Software

Ease of Use
4.4/5
ROI
4.2/5
Implementation
4.5/5
Customer Support
4.8/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 3 verified reviews
    87%
  • Luxury Hotels 1 verified reviews
    100%

Revinate (RezForce Call Center) Overview

Revinate (RezForce Call Center) Overview

Our highly trained, expert agents capture bookings when your team is busy or unavailable. We hire train and performance test only the best US-based agents who deliver an industry-leading 99.89% booking accuracy rate for our clients. Every call results in guest lead data to capture second chance bookings and grow your marketing database. With RezForce Lux, agents are trained with Forbes Travel Gui...

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate takes hoteliers to new heights of performance through data-driven solutions that cultivate deeper relationships with guests. As the global leader in CD...

Other Products by Revinate

Integrates with

  • Hotel CRM & Email Marketing
  • Business Intelligence
  • Property Management Systems
Browse integrations (7 verified)

What customers love about Revinate (RezForce Call Center)

Like 90% recommend

Corporate Director of Reservation Sales

NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized client support for...

Director of Reservation Sales

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along wi...

Manager of Reservation Operations

NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.

Director of Sales & Marketing

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It collects guest data from multiple sources, in on single platform. Improves guest experience, understand guests. Its well established and allows hoteliers to drive revenue and build better guest relationships

by Tatiana Taylor (IDeaS) on December 15, 2021

Question:

What differentiates this product or service from the competition?

Answer:

All data and communications is centralized in one platform, which saves time - this also includes taking actions on the reviews ( both negative and positive), It’s a well-connected system and very user friendly.

by Tatiana Taylor (IDeaS) on December 15, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With all data in one place, Revinate saves time and gives hoteliers a good understanding of customers, providing granular data on guest experience which can support with optimization revenue and profitability.

by Tatiana Taylor (IDeaS) on December 15, 2021

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Features

Other

4/17 features

Clients & references

References & testimonials

Testimonial avatar
All of the tools and offerings that NAVIS offers would be a benefit to anyone wanting to grow their business.
David Limburg Revenue Manager at the
Testimonial avatar
Love their REACH product. Far superior to any other CRM I’ve used.
Leslie Araiza-Lorenzo Director of Marketing at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America

4 Verified Revinate Reviews

Likelihood to Recommend
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December 16, 2021

Revinate (RezForce Call Center) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 04, 2018

Revinate (RezForce Call Center) Review: NAVIS RezForce team is very responsive and very knowledgeable

Manager of Reservation Operations from Resorts in San Diego (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.

What do you dislike or think could be improved?

I do not think there is really anything that the team could do differently.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

November 21, 2018

Revinate (RezForce Call Center) Review: "Financial Advisors" at our fingertips

Director of Reservation Sales from Resorts in San Diego (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opport...

What do you dislike or think could be improved?

NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 20, 2018

Revinate (RezForce Call Center) Review: NAVIS allows us to optimize business & drives results!

Corporate Director of Reservation Sales from Luxury Hotels in Mill Valley (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized cl...

What do you dislike or think could be improved?

One of the strengths that NAVIS provides is a channel to provide feedback and ideas to improve the products. Once identified and shared, would like to see a quicker roadmap for development (I'm sure ever...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

Pricing

Profile empty

Revinate hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (RezForce Call Center) Integrations

View all (7 Revinate Integrations)