Revinate (RezForce Call Center)

Ranked 5 (out of 15) in Group Sales Management Software

Group Sales Management Software

The #1 hotel and vacation rental call center solution that has your back, 24/7/365.

Ratings Snapshot

Certificate of Excellence
Read 6 reviews
92%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Revinate (RezForce Call Center) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 15 in Group Sales Management Software

Ease of Use
4.4/5
ROI
4.5/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts Leader: Event Temple
    90%
    5 verified reviews
  • Luxury Hotels 2 verified reviews
    95%
    2 verified reviews

Revinate (RezForce Call Center) Overview

Top Alternative: Event Temple (Sales CRM)

Revinate (RezForce Call Center) Overview

Our highly trained, expert agents capture bookings when your team is busy or unavailable. We hire train and performance test only the best US-based agents who deliver an industry-leading 99.89% booking accuracy rate for our clients. Every call results in guest lead data to capture second chance bookings and grow your marketing database. With RezForce Lux, agents are trained with Forbes Travel Gui...

About Revinate

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...

Integrates with

  • Hotel CRM & Email Marketing
  • Business Intelligence
  • Property Management Systems
Browse integrations (14 verified)

Pros & Cons

Like 92% recommend

Reservations Manager

Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.

Res/Rev Manager

Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that he...

Manager of Reservation Operations

NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.

Reservations Manager

Call quality and dropped calls have been an issue at times. Responsiveness from support could be better, but it has been productive lately.

Corporate Director of Reservation Sales

One of the strengths that NAVIS provides is a channel to provide feedback and ideas to improve the products. Once identified and shared, would like to see a quicker roadmap for development (I'm sure everyone wants this,...

Director of Reservation Sales

NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Revinate Alternatives

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Find the perfect fit

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Features

Sales CRM

4/5 features

RPF Management

4/5 features

F&B Planning

4/5 features

Contracts & E-Signatures

4/5 features

Reporting & Analytics

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America

6 Verified Revinate Reviews

Likelihood to Recommend
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This vendor is 95% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Group Sales Management Software providers. It is advised that you ask for recent references before proceeding.

December 09, 2022

Revinate (RezForce Call Center) Review: Reservations Sales

Res/Rev Manager from Resorts in Stowe (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strate...

What do you dislike or think could be improved?

Maybe there could be a more customizable dashboard that gives one click viewing of key metrics that would be relevant for reservation agent, reservation manager, revenue manager, marketing manager to have...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

December 08, 2022

Revinate (RezForce Call Center) Review: Great system for reporting and tracking my team's leads.

Reservations Manager from Luxury Hotels in Napa (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.

What do you dislike or think could be improved?

Call quality and dropped calls have been an issue at times. Responsiveness from support could be better, but it has been productive lately.

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
3

September 05, 2022

Revinate (RezForce Call Center) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 04, 2018

Revinate (RezForce Call Center) Review: NAVIS RezForce team is very responsive and very knowledgeable

Manager of Reservation Operations from Resorts in San Diego (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.

What do you dislike or think could be improved?

I do not think there is really anything that the team could do differently.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

November 21, 2018

Revinate (RezForce Call Center) Review: "Financial Advisors" at our fingertips

Director of Reservation Sales from Resorts in San Diego (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opport...

What do you dislike or think could be improved?

NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 20, 2018

Revinate (RezForce Call Center) Review: NAVIS allows us to optimize business & drives results!

Corporate Director of Reservation Sales from Luxury Hotels in Mill Valley (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized cl...

What do you dislike or think could be improved?

One of the strengths that NAVIS provides is a channel to provide feedback and ideas to improve the products. Once identified and shared, would like to see a quicker roadmap for development (I'm sure ever...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

Pricing

Profile empty

Revinate hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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