Grouprev (Cendyn)

Ranked 2 (out of 9) in Meetings & Events Intelligence

Meetings & Events Intelligence

Maximize the value of group and event spaces with demand-based pricing and forecasting

Ratings Snapshot

Certificate of Excellence
Read 8 reviews
80%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 9 in Meetings & Events Intelligence

Ease of Use
4.4/5
ROI
3.9/5
Implementation
3.5/5
Customer Support
4.4/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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  • Luxury Hotels 2 verified reviews
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  • Airport/Conference Hotels 1 verified reviews
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Grouprev (Cendyn) Overview

Grouprev (Cendyn) Overview

Grouprev optimizes total hotel revenue by maximizing the value of group and event spaces with demand-based pricing and forecasting. Built using the core strategy of Guestrev’s transient forecast tools, Grouprev provides an unconstrained view as well as projections into group business at the micro-segment level. Presented with a floor, optimal and ceiling bid rate, sales managers can confidently ...

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 570 employees

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...

Other Products by Cendyn

Integrates with

  • Event Management Software
  • Property Management Systems
  • Rate Shopping & Market Intelligence
Browse integrations (11 verified)

What customers love about Grouprev (Cendyn)

Like 80% recommend

Revenue Manager in Big Sky (United States)

I like the look and ease of the website. It's provides quote quickly. It's rapidly been adopted by the sales team, who is embracing the new change. There are some sales managers who are 10+ years into their position, and...

Director of Group Sales

Limited data. We have an Excel sheet we have to fill out in addition to calculate F&B value.

Sales Manager

Customer Service is great and very quick to answer any questions or fix any issues. GroupRev is very user friendly and makes for quick access to group rates in seconds!

Director of Revenue

-Customer total worth model is included with the product -Considers total customer worth in pricing calculations -Forecasts hotel occupancies and booking curves accurately and effectively -Rate shop integration -Highly c...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Cendyn will help you to organize your data and communication with your leads turning them to guests. Get a centralised view of customer data with tools to take action, with real time insights on each guest so you can measure their value and make smarter decisions

by Nikolay Lazarov (Clock Software) on December 20, 2019

Question:

What differentiates this product or service from the competition?

Answer:

With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing, and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning m...

by Nikolay Lazarov (Clock Software) on December 20, 2019

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics. In the age of “customer-first” and machine learning, guests expect hotels to service and communicate based on subtle nuances and details. Guests expect these messages in the cha...

by Nikolay Lazarov (Clock Software) on December 20, 2019

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Features

Other

12/12 features

Want to go behind the scenes and see how Grouprev (Cendyn) works?

Clients & references

References & testimonials

Testimonial avatar
After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results.
Kyle Yarbrough Revenue Manager at the The Hotel at Auburn University & Dixon Conference Center

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America

8 Verified Cendyn Reviews

Likelihood to Recommend
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April 23, 2021

Grouprev (Cendyn) Review: Great Company and Product to Work with

Regional Director from Casinos in Las Vegas (United States of America)

Recommend 9/10
Full blue star
Full blue star
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Half blue star

What do you like most?

The Cendyn Team is very responsive to any issues/adjustments you need done. The HTNG interface allows for more real-time information to make informed decision. The Web version of the product is very use...

What do you dislike or think could be improved?

The set-up of your initial input information can be very time-consuming...especially when using both GroupRev and GuestRev. Providing an easier way to input in one system alone and having both systems pi...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

December 24, 2020

Grouprev (Cendyn) Review: Review of Revintel, GuestRev, and GroupRev

Room Revenue Manager from Resorts in Breckenridge (United States of America)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
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What do you like most?

I like the support. Support is responsive and quick to notify us of issues. Second, are the canned reports and being able to schedule RevIntel reports. The majority of reports are helpful and assist in ...

What do you dislike or think could be improved?

For over 4 years, the improvement to change rate differentials / modifiers by unit type and control it myself has been promised to be available in a few months. It is still 3 to 5 months from being avail...

Customer Support
5
Ease of Use
3.5
Value for money
1.5
Implementation
3.5

December 10, 2020

Grouprev (Cendyn) Review: A must have RMS for optimization!

Director of Revenue from Luxury Hotels in Coral Gables (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The Cendyn support team is great to work with, efficient and quick response time. The Cendyn systems are easy to learn and work well.

What do you dislike or think could be improved?

One item which can be improved is forecasting accuracy. Understandably this has been difficult in these times of Covid and hard to predict the future.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2018

Grouprev (Cendyn) Review: So much fun

SR Manager of Revenue & Reservations from Casinos in Catoosa (United States of America)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
Half blue star

What do you like most?

I like that the intel provided from all 4 suites allows our company to strategize based on actual, confirmed data rather than historical summaries and assumptions. As a new revenue manager, I enjoy the q...

What do you dislike or think could be improved?

As a new user, I prefer the desktop (GUI) version over the web version. I think a workshop or two going over the navigation and benefits would help me better understand it. In the casino business, I wou...

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
3.5

December 08, 2018

Grouprev (Cendyn) Review: Product is the best in class tool for hotel revenue management

Director of Revenue from Casinos in Las Vegas (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-Customer total worth model is included with the product -Considers total customer worth in pricing calculations -Forecasts hotel occupancies and booking curves accurately and effectively -Rate shop integ...

What do you dislike or think could be improved?

-There needs to be more cross trained personnel with knowledge of both the PMS and RMS system and how they interact. Can be difficult to get certain things modified or changed since both Agilysys and Rain...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

December 04, 2018

Grouprev (Cendyn) Review: Customer Service is great!

Sales Manager from Resorts in Washington (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Customer Service is great and very quick to answer any questions or fix any issues. GroupRev is very user friendly and makes for quick access to group rates in seconds!

What do you dislike or think could be improved?

More Training or Webinars offered to deep dive into some of the affects of adding more information and details into the system for each booking (Food and Beverage, Concessions Value)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Profile empty

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Grouprev (Cendyn) Integrations

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