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Hotel Mobile Ordering & Room Service Software Articles

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What is Recipe Management Software?

by
Hotel Tech Report
1 month ago

Are you searching for a solution to make your back-of-house operate more efficiently? Or are you considering an upgrade to your existing recipe management software? Recipe management software is the not-so-secret weapon of savvy restaurateurs who want to stay organized and get real-time insight into analytics and inventory. This software can handle some meaty tasks while helping you reduce costs, improve relationships with suppliers, and deliver consistent experiences for every customer. In this article, we’ll explain the features and benefits of recipe management software, and we’ll introduce you to some of the best vendors so you can make an informed choice about recipe management software for your restaurant. Let’s get started!

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Transform High-Touch Hotel Service into a Touchless Experience

by
Renz Ganaban
1 month ago

“Revenge travel” is on the rise. Although there’s no standard definition yet for the term, the phrase is catching on among industry professionals who use it to describe the big increase in people wanting to make up for travel experiences lost to the pandemic. But today’s travelers have new expectations. According to a new study by Oracle Hospitality, nearly three-quarters (73%) of post-pandemic travelers want to eliminate the “touch” from the high-touch industry they once knew. Instead, they now prefer to use their personal devices to manage as much of their hotel experience as possible. In fact, that same percentage of travelers agree that they’re more likely to stay at a hotel offering self-service technology that lets them minimize contact with the staff and other guests.An easy way for hotel operators to make this transformation, is through implementing a web application. Web apps can be launched quickly because you only need internet connection. And unlike native apps, you don’t need to create multiple versions for different device operating systems, so they’re easy for guests to use, as well as simple to maintain and update. The touchless experience that web apps enable not only enhance guest satisfaction but simultaneously lighten the workload on your staff.

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Use Next-Gen Tech for a Contactless Guest Experience

by
Renz Ganaban
4 months ago

The hospitality industry is rooted in offering guest-centric, high-touch experiences delivered by caring and courteous staff. In the wake of the pandemic, however, guest expectations have shifted, with 88 percent of customers expecting companies to accelerate digital initiatives that reduce the need for physical interactions. Your guests no longer want to wait in crowded lobbies to ask a question, touch laminated room service menus to place an F&B order, or flip through paper compendiums to find local activities. This shift is causing hotels and casinos across the globe to seek out ways to provide personalized, high-touch customer service in a touchless way.Hotels that wish to stay competitive must implement a new generation of interactive digital technologies that address the challenge of augmenting the hotel experience with relevant information and offerings without requiring physical touch.Quick Response (QR) codes, Near Field Communication (NFC), and location-based beacon technology have entered the scene, allowing properties to drive new contactless channels of hotel and guest interaction. These solutions not only help you deliver a high level of service that enhances guest stays but drives fresh streams of incremental revenue as well.

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How Hotel Owners Can Benefit from Mobile Tech Tools

by
Nikolai Kronborg
6 months ago

Firstly, mobile services allow hotels to improve their operational efficiency. Mobile digitalization facilitates the automation of tasks that otherwise have to be performed manually by hotel staff. These can be eliminated by having guests do it themselves in advance (e.g. fill in the information, registration card, check-in and out, online payment, choose and allocate rooms, chat, book spa, dinner, or golf reservations, etc). Besides requiring fewer human resources from the hotel that could be spared or employed in other higher-value tasks, the best part of this self-administrated service is that by transferring the tasks to the guests, it further improves their experience and satisfaction. Mobile digitalization gives freedom for guests to find their own convenience. Connect with guests on-the-go and extend the relationship beyond the duration of the staySecondly, mobile services lead to a more customer-focused service and create a more personalized and on-premise accessible experience. For instance, more than 50% of American leisure travelers would use an app to add extras on-the-go during their hotel stays. Mobile services also help to maintain long-term relationships and two-way communication anytime during the guest’s journey and better manage loyalty programs. Optimizes the value per guest and targets their specific needsIn turn, this widens the opportunity to target guests’ specific needs, hence allowing hotels to focus their strategy on the optimization of each guest’s value. Mobile apps have an additional advantage, they work as direct channels to guests by integrating with customer support and feedback systems, as well as with broader online review platforms.Lastly, mobile apps can potentially capture late bookers. Over 70% of same-day hotel reservations are made on smartphones, thus, an optimized mobile experience can be the key to unlocking the value of late bookers,- and re-bookings. What are guests really expecting from mobile hospitality?Guests want pre-arrival check-in and avoid reception queues. A study conducted by Ipsos and Aeroguest asked guests what characteristics they would value the most in their hotel experiences. We found out that Wi-fi and breakfast are essentials for every stay and in most cases could be deal-breakers. However, if we look into what mobile hospitably can add to the stay, then the best experience includes being able to check in earlier, check out later and cut these two steps shorter by avoiding queues and crowds in the reception, thus supporting a more convenient and contactless hotel stay. These are also the top two benefits that both business travelers and tech-savvy hotel guests are hoping their hotels will make available. QUESTION: CHOOSE THE MOST IMPORTANT FEATURES OF MOBILE HOSPITALITY (the size of the picture is proportional to the utility level. Only 11 features are shown, total utility sums to 100%)   Guests are willing to pay to select their own roomHaving a room with a view and being able to select a specific room within the desired room type is also among the most valued features.This capability directly addresses another aspect that this study found guests to be unsatisfied with their hotel experiences.“When I book a room, I want to know what I am getting”This feature breaks the uncertainty factor and provides the choice and transparency needed when evaluating which hotel room to pick. Guests will know if the room meets their needs, where it is located, what view it has from the window, and if the requested extras have been acknowledged.This is another feature that mobile hospitality providers such as AeroGuest support, but not all hotels, web services, and apps give this opportunity to guests,- it is very difficult to build and has to be two-way integrated to multiple PMS across the world. An even more relevant aspect though, is that hotel guests are willing to pay to select their own room. 42% of hotel guests and almost 60% of business travelers would be likely or very likely to pay for choosing a specific room, and these would be willing to pay, on average, an extra 7% of the room price to choose their ideal room. QUESTION: HOW LIKELY WOULD YOU BE TO PAY EXTRA FOR CHOOSING A SPECIFIC ROOM BEFORE ARRIVAL?  QUESTION: HOW MUCH WOULD YOU BE LIKELY TO PAY FOR CHOOSING YOU OWN ROOM?  In sum, mobile services not only yield operational efficiencies but also allow to upsell of some completely new services such as room selection and adding extras before and during the stay and to better capture re-booking. 

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Where is Mobile Hospitality Headed?

by
Nikolai Kronborg
7 months ago

The adoption of mobile technologies has taken the fast lane ever since the worldwide outbreak of COVID-19 has halted the industry. As a response to the challenges of the pandemic, mobile travel solutions have emerged as an appealing option to re-affirm consumer confidence that safety can be maintained when traveling.It seems that the adoption of both effortless and touch-free mobile solutions will have a lasting impact. Even though the need for safety takes precedence during these times of fear, the need for convenience is the main driver and will last beyond the hype of the pandemic. Where is mobile hospitality headed?Mobile-enabled services are no longer an accessory in the hospitality industry to satisfy a niche need for speed or convenience for a narrow group of guests, but rather a necessity that enhances any guest’s travel experience. With or without a mobile strategy, every hotel owner should ask the following questions: What benefits are the growing mobile-centric hotel guests driven by? How should hotels adapt their services and where should they focus their attention to meet consumers’ expectations and needs in the hospitality service?  Mobile hospitality is a win-win for both hotels and guestsThe main reason why hotel owners should consider a mobile strategy is to give the business more operational efficiency and offer guests a more customer-focused experience while saving time and space for higher-value tasks and strategic revenue management. For guests, mobile hospitality rests on two benefits, the increased convenience of effortless travel and touch-free experiences. Mobile-centric services make stays effortless and streamline the whole journey, thus improving the guest experiencesFirst and foremost, an effortless journey will directly impact guests’ experience and satisfaction. Regardless of being a shorter or longer stay, for business or leisure, hotels work as an extension of our home. Likewise, to the same extent that we have the need to make our home lives convenient, functional, and comfortable, as hotel guests we expect just the same level of easiness. Mobile services are not only more streamlined than more traditional services, but they also have the power to connect the whole journey and several experiences seamlessly. How can hotel owners benefit from mobile hospitality?Mobile digital services improve operational efficiency while improving guests’ travel experiences.  Firstly, mobile services allow hotels to improve their operational efficiency. Mobile digitalization facilitates the automation of tasks that otherwise have to be performed manually by hotel staff. These can be eliminated by having guests do it themselves in advance (e.g. fill in the information, check-in and out, online payment, choose and allocate rooms, book spa, dinner, or golf reservations, etc). Besides requiring fewer human resources from the hotel that could be spared or employed in other higher-value tasks, the best part of this self-administrated service is that by transferring the tasks to the guests, it further improves their experience and satisfaction. Mobile digitalization gives freedom for guests to find their own convenience.  Connect with guests on-the-go and extend the relationship beyond the duration of the stay. Secondly, mobile services lead to more customer-focused service and create a more personalized and on-premise accessible experience. For instance, more than 50% of American leisure travelers would use an app to add extras on the go during their hotel stays. Mobile services also help to maintain long-term relationships and two-way communication anytime during the guest’s journey and better manage loyalty programs.Optimizes the value per guest and target their specific needs. In turn, this widens the opportunity to target guests' specific needs, hence allowing hotels to focus their strategy on the optimization of each guest’s value. Mobile apps have an additional advantage, they work as direct channels to guests by integrating with customer support and feedback systems, as well as with broader online review platforms.Lastly, mobile apps can potentially capture late bookers. Over 70% of same-day hotel reservations are made on smartphones, thus, an optimized mobile experience can be the key to unlocking the value of late bookers.In sum, mobile services not only yield operational efficiencies but also allow to upsell some services such as room selection and adding extras during the stay to better capture late bookers. 

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Guest Experience Tech Goes Well Beyond Messaging

by
Francis X Garcia
7 months ago

AI Conversational Guest Messaging is quickly becoming a “must have” not only for premiere hoteliers, but for all sectors. Implementing Smart Guest Messaging has been documented to increase daily engagement of in-stay guests over 500%, from the historical 5%-10% via e-mail and web to above 50% via SMS, WhatsApp, etc. This leap in hotel guest communications at some hotels will foster in new guest expectations for most, if not all hotels. This conclusion is supported by the findings of HotelTech’s behavioral research published earlier this year. Within the audiences most important to hoteliers,1) Text messages have a whopping 82% open rate  2) Over 80% of text messages are read within 5 minutes3) 78% of texters say messaging is the fastest way to reach them.So, after experiencing the conveniences of smart guest messaging in one hotel, they are not likely to accept inconveniences in other hotels such as waiting in long lines, calling the front desk for everything, being put on hold, silencing their concerns, calling to make reservations, ordering room service, or even using a “communal” telephone in a post pandemic world.

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Boost Hotel F&B Revenue with Workflow Management

by
Kamini Patel
8 months ago

Today’s hotel guests are not only looking for a comfortable place to stay, but memorable dining experiences as well. Over the past couple of years, however, new trends have significantly reshaped the hotel industry’s F&B operations and workforce. Hoteliers must find new ways to satisfy guest demand and increase profit margins. The right technology helps you better manage F&B workflow and boost your bottom line.Today’s hotel guests are not only looking for a comfortable place to stay, but memorable dining experiences as well. With consumer’s pent-up demand for restaurant service remaining high, food-and-beverage (F&B) service can be a major contributor to your hotel’s positioning in the market, helping you drive unique guest experiences and differentiating your business from competitors. Yet the past couple of years have reshaped the hotel industry’s F&B operations in ways that have significantly impacted profit margins. According to the 2022 State of the Restaurant Industry Report, food, labor and occupancy costs are expected to remain elevated. And 40 percent of restaurant operators are not yet open to full capacity for on-premises dining, with 7 in 10 reporting that it’s due to staffing shortages. On top of this, there’s increased demand for curbside pick-up, take-out and delivery services.A key way of addressing these challenges lies in choosing technology solutions that optimize management of F&B workflow. The right solutions can mean the difference between becoming more lucrative or experiencing a quick demise. With an advanced hotel application, you can improve key aspects of your F&B workflow as well as your bottom line. Create Efficiencies with Mobile ReservationsMaking restaurant reservations via phone calls is quickly becoming a thing of the past. A hotel app that offers guests the ability to book a table online offers a number of benefits for the guest and your F&B workflow. First, it improves the guest experience by giving them the freedom to plan in advance and make their bookings while on-the-go. Research from the 2021 Customer Engagement Technology Study revealed that 53 percent of your guests expect the ability to make their dining reservations online.On the operations side, a mobile-first reservation system helps you better manage waitlists and provide speedier seating, eliminating the cost and hassle of pagers by letting you text guests when their table is ready. An automated system eliminates reservation mix-ups and accidental double bookings that can occur due to the stress of front-of-house (FOH) staff dealing with constantly ringing phones. And because an app offers the capability to include additional comments, you can plan ahead to personalize service for those guests needing a high chair or celebrating a special event. Streamline In-House Dining with Online OrderingProviding the ability for guests to place F&B orders via your hotel app using their personal mobile devices is another efficient and easy-to-use digital option that benefits workflow. For in-house dining, because you’ll no longer require servers to take each order, you can operate effectively with less staff. In fact, 80 percent of restaurant operators say that labor savings is a top benefit they’ve experienced when implementing online ordering, along with easier order processing and higher average checks.The entire system is expedited because guests can place orders as soon as their ready. This translates to less wait time, faster table turnover, and thus greater revenue. Online ordering increases accuracy since guests are communicating any meal customization and special requests themselves. And it satisfies the expectations of today’s guests, particularly younger travelers, with 43 percent of Millennials and 55 percent of Gen Z-ers preferring to order food and beverages via an app on their smartphone. Improve Food Delivery Services with Online OrderingMobile ordering also creates efficiencies with room service and food delivery. Since no human is required to take orders, guests are no longer stuck on hold while team members juggle calls during peak hours. And GPS location within an app makes it easy to deliver food or cocktails directly to guests on your property, whether they’re in their room or lounging poolside. The self-service aspect of online ordering simplifies the process and allows for revenue-lifting increases in order volume. On average, restaurant operators see a 43 percent increase in order frequency for takeout and a 29 percent increase for delivery orders.Another benefit is that apps collect F&B analytics from guest orders. Hotel restaurant operators can use this data to track fulfillment and delivery times, monitor inventory and analyze which dishes are most popular. The data also allows you to develop promotions designed to build off-peak demand, target specific guest segments and create discount strategies. Over half of restaurant operators state that these tailored promotions are much more effective than standard promotions. Digital Options Improve Menu Management & MarketingSwitching from physical to digital menus gives you the flexibility to include multiple menus within your hotel app, such as separate menus for your in-house restaurant, room service and group events. You can also develop custom menus, reducing time-consuming phone calls with questions about ingredients or gluten-free options, and satisfying the majority of your guests that expect the ability to preview menus and nutritional information online.Menus can be changed and updated instantly without the need for staff to physically swap them out in the restaurant or waste time replacing them inside in-room compendiums. Unavailable options can be removed in real time, helping you avoid guest disappointment. You can also boost revenue and streamline F&B marketing by promoting specific menu options at optimal times, such as offering a special on warm, comfort foods during cold days, suggesting specific food and drink pairings, and highlighting menu options that give you the highest profit margin. Enhance Internal Communication with In-App Text & ChatIn hotels, texting or chat for internal communication offers immediacy as well as the ability to track conversations. It speeds up workflow by allowing tasks to be communicated and handled more quickly. And it also expedites the tedious and time-consuming job of employee scheduling. Contacting a large number of staff via email or phone call isn’t practical, especially when it comes to time-sensitive notifications such as shift changes and event updates. Automated text messaging within a hotel app creates an efficient way for hotel restaurant operators to instantly contact staff. It also makes it quick and easy for employees to handle tasks such as searching for substitutes, trading shifts with co-workers or requesting vacation time.  Mobile Payment Simplifies BOH OperationsThe standard payment process is time consuming, requiring manual card entry, verification, reconciliation, chargebacks and disputes. Mobile payment through an integrated app allows restaurants to simplify back-of-house (BOH) operations by directly linking dining POS systems to your hotel’s PMS. This lets you easily assign a specific guest room to an F&B order so that the invoice is applied to the guest’s account with just one click. When guests pay directly through your app, it also diminishes mistakes and drastically reduces reconciliation times. Furthermore, you enhance satisfaction and loyalty because you’re meeting guests’ expectations, with 84 percent of all demographic groups preferring restaurants accept digital, contactless payment options. In Summary An integrated hotel application provides an ideal platform for improving overall hotel F&B performance by incorporating self-service reservation booking, mobile menu options, online ordering and payment solutions along with internal chat and texting features. When you implement the right solution, you create a winning synergism that delivers significant efficiencies to your F&B workflow while improving guest satisfaction and profitability at the same time.

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Accor’s Innovative Tech Strategy is the Key to Digital Transformation in Hospitality

by
Jordan Hollander
1 month ago

Hotel Tech Report recently sat down with Accor CTO Floor Bleeker for a behind the scenes look at how the hotel giant is out innovating the competition.  Accor is arguably the most disruptive large hotel chain in the world having recently unveiled a first of its kind multi-PMS strategy and also launching its own SPAC to invest in a hotel related businesses including technology.Back in March of 2019 Hotel Tech Report published a piece titled This is Why Hotel Brands Shouldn't Build Tech.  In that article, we made the case that hotel brands needed to rethink archaic tech strategies to adapt in a world of microservices, open APIs, cloud computing and cyber insecurity.  Back in the 90s, hotel companies built their own systems due to constraints of on-premise legacy systems but that playbook is no longer effective for modern hospitality brands.Accor has over 5,200 hotels in over 110 countries operating under more than 40 different brands.  So how does a company of that size and scale maintain a rapid pace of innovation?  In this interview we cover how Accor leverages a unique organizational structure to drive innovation, its technology investments and everything in between.  We’ll break down Accor’s approach to innovation to help guide other hotel chains, regional brands and even independents in how they should be thinking about hotel technology.

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How Hotel Tech Can Help with Labor Shortages

by
Sarah Duguay
10 months ago

As travel opens up, so comes a surge of travel. Pent-up desire for holidays has resulted in what some are calling ‘revenge travel.’ After some hesitation, hoteliers are reporting more demand than ever since the beginning of the pandemic.This has resulted in a challenging scenario. Before COVID-19, the hospitality industry was no stranger to employee retention and acquisition issues. But suddenly, faced with low bookings, many hotels had to make the difficult decision to lay off staff. Fast forward to today, some hotels have been forced to turn away guests because of even greater staff shortages than before.While theories abound about shortages, accompanied by HR strategies to attract new hotel employees, we’re here to remind you to take a deep breath because hotel tech is here to help! Tried and true, existing hotel tech can help your hotel with labor shortages by making operations more efficient and less time-consuming while improving the guest experience. PMS Features and Integrations Alleviate Hotel Labor ShortagesAccording to Revinate, 95% of hoteliers are facing a staff shortage while occupancy is experiencing record highs. One hotel in their report said their shortage has them operating with only 70-75% of their staffing levels. This is the norm, not the outlier, in today’s market.But, as many independent hotels learned during the pandemic, those with a cloud-based property management system (PMS) already have a leg-up on their ability to streamline operations and maximize staff.Because, as the name implies, cloud-based PMS exist in the ‘cloud’ (they run online), operators can manage their hotels from anywhere at any time. Hotel managers no longer need to drop everything and dash back to the hotel to deal with accounting issues or make rate changes. Front-desk duties, such as group management and availability calendars, or back-office tasks, like rate management and financials, are all at your fingertips, wherever you are. Automation. Nothing streamlines operations like automated systems! At the heart of operations, the PMS automatically coordinates reservations, inventory and availability, housekeeping, and reporting, centralizing data to streamline front- and back-office tasks. For example, instead of manually sending routine emails to guests, set up and send templated emails from your PMS automatically based on defined triggers for booking confirmation, pre-arrival, check-in and post-stay communications, waitlists, group bookings, rental agreements, and more. A cloud PMS is easily integrated with your other hotel systems — including payment gateways, OTAs, point-of-sale systems, locking systems, CRMs, and revenue management software, etc. — to automatically share relevant reservation data with those systems so that staff don’t have to manually re-enter information into multiple systems. System integration with your PMS at the core is an important part of automating processes and maximizing efficiency. Self Check-in: Let guests jump the queue with online registration and self check-ins — saving you time and resources in the process.Typically, hotel guest check-ins — with forms to sign and policies to review — take around five minutes per guest and often result in queues, occupying your front desk staff and frustrating guests. By moving this process online, all agreements, waivers, screening, and guest information collection is completed online by your guests in advance of arriving at the hotel, improving the guest experience by not having to wait in a physical queue, while simultaneously saving staff a lot of time!With automated email or SMS communications, payment gateway and mobile key integration, the entire check-in process can be automated. Rate Management: Flexible rate management tools make monitoring and adjusting pricing a cinch, from creating group discounts and package rates to instant overrides. Yield management functionality allows you to automatically adjust prices based on predetermined occupancy rules — talk about a time saver!If you haven’t already added a commission-free online booking engine (OBE) to your property’s website, this is your first order of business. Integrated with the PMS, reservations made by guests using the OBE are automatically updated in the PMS, and live rates and availability are always displayed online. Not only will you save valuable employee time from taking reservations by phone and email but today’s guests expect (and many even prefer) to book online. While OTAs are a great way for guests to find you and book online, why not offer your own online bookings and save on commissions?Speaking of OTAs, you’ll also save time by integrating your OTA channels or channel manager with your PMS to synchronize live inventory, rates and availability across channels, instead of managing each separately. Plus, all reservations coming through your channel partners are automatically updated in your PMS so no matter where guests book, they always have access to up-to-date availability. Integrating your PMS with your online distribution channels is a must for maximizing time and preventing overbooking.  Housekeeping reports: While a PMS cannot perform housekeeping duties, it can make housekeeping processes more efficient, which is essential with a lean staff. With a mobile housekeeping report, staff can check their housekeeping schedule using their own mobile phones, to see which rooms are vacated and ready to be cleaned and to mark rooms as clean as they go, adding housekeeping notes and maintenance alarms as required. The front desk is kept in the loop in real time with the same system. Furthermore, checklists for each room keep staff on track to ensure nothing is overlooked — because as you know, when it comes to cleanliness, guest standards are higher than ever before due to the pandemic. Mobile keys: Keyless entry is an elegant accompaniment to online registrations and check-ins. While it may seem small, keyless entry technology removes the headache of keys altogether, whether it’s actual keys or cards. No more sanitizing, organizing, re-setting, or distributing. With keyless entry system integration with your PMS, guests can simply unlock their room door with their mobile device. Along with online check-ins, keyless entry integration allows guests to bypass the front desk altogether! Imagine no guest lineups at the designated check-in time and no key drop-offs at check-out. Did we just hear a sigh of relief? Save time, resources, and money by employing smart room technologies. Allowing guests to adjust room temperature and lighting with their phones puts comfort into the palm of their hands. Better still, IoT offers the ultimate in personalization with room light levels that adjust with the time of day, and keeps the room temperature at exactly the right level — automatically. This kind of efficiency decreases demand on housekeeping and maintenance teams and helps with your sustainability initiatives.  Chatbots: Hotel Chatbots are an excellent way to assist your online guests 24/7 without any extra effort from staff. Integrated with your hotel's website and/or within your guest messaging app, an AI or rules-based chatbot can assist guests with booking, requests, FAQs, upsells, and local recommendations. Younger generations are the most comfortable seeking help from chatbots, with many guests preferring to search for answers this way than connecting with a real human — which frees up your human employees for in-person help. Robot room service: A couple of years ago, robot room service was exclusively seen as a novelty service to delight guests. But in the age of COVID-19, it’s obvious to see the practical utility of employing robots by reducing human contact (and thus germs) and by reducing the need for bellhops. Because labor shortage is a trend that existed even before the pandemic hit, perhaps investing in robot room service is no longer pie in the sky.Isn’t technology an amazing thing? Instead of providing a lack of care or impersonal service (a common fear about using technology), today’s hotel tech provides hoteliers with a way to upgrade the guest experience even in the face of decreased staffing. If your property does not have one already, a robust and innovative cloud PMS like WebRezPro can set you on the path toward hospitality excellence and higher revenue, not to mention less stress. 

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QR Code Menus: A Step-By-Step Guide for Hotels & Restaurants

by
Hotel Tech Report
1 month ago

Searching for ways to engage with guests in the post-pandemic world? Looking to streamline your restaurant operations? Or just curious to dig into the data and learn more about your customers’ ordering behavior? QR code menus offer solutions for all of these needs, and they’re rapidly growing in popularity in all types of hospitality businesses, from hotels and restaurants to concert venues and sports arenas. Perhaps you’ve even used a contactless menu as a customer! QR code menus bring a lot of benefits that physical menus don't provide, so you might be wondering how you can implement them in your own business.The restaurant industry (and hospitality in general) has undergone a massive digital transformation in the wake of the pandemic but these are not short lived trends - they are long term shifts in how we do business.This article offers everything you need to know about QR code menus; we’ll explain the upsides and downsides, and walk you through the implementation process. By the end of this article, you’ll be ready to launch your own QR code menu strategy. What is a QR Code Menu?Let’s start by defining what exactly is a QR code menu. A QR code menu is a digital menu which you can access by scanning a QR code with your smartphone. When you scan the QR code, your smartphone will open a webpage where your menu is hosted. Many restaurants place QR codes directly on tabletops, on small paper cards, or on plastic placards. A hotel could display a QR code on the front desk or somewhere in every guestroom. Each QR code directs to a unique webpage, so, for example, you could configure one QR code to direct to your lunch menu and another to direct to your dinner menu.Unlike traditional paper menus, digital QR code menus can offer functionality besides simply showing menu items, such as the ability to pay or submit feedback. And these digital menus can deliver a slew of benefits for restaurant owners, managers, staff, and guests that make them a nice upgrade from paper menus. Key Benefits of QR Code MenusWhy would a restaurateur forgo paper menus for QR code menus? Let’s explore the most compelling benefits that these tech-enabled menus can provide. Easy to modify: One reason that restaurateurs love working with digital menus is that any menu changes can be completed with just a few clicks and published immediately. Run out of a menu item? You can simply hide it from the digital menu. Need to fix a typo? No need to reprint the menus. Want to adjust pricing based on day of week and meal period? That’s all possible with digital menus.  Beautiful and strategic menu design: In addition to seamless changes, QR code menus are designed to be as easy to read as possible, and you can take advantage of promotional tools that let you highlight specials or recommended pairings. Safe and contactless: In light of the pandemic, customer preferences have shifted overwhelmingly toward contactless options, and restaurant menus are no exception. Customers don’t want to touch the same paper menu that other guests have just handled. QR codes let your customers access the menu while only touching their own smartphone. Cost- and time-savings: When your staff don’t need to print and organize paper menus, they will have more time to interact with customers or take care of other side work. In addition, QR code menus enable quicker turnover of tables since  More eco-friendly: Are your guests conscious of their impact on the environment? Unlike paper menus which must be thrown away after use or anytime the menu changes, digital menus have no environmental consequences.  Faster service: In a quick-service restaurant setting where customers order at a counter, or at a busy bar, QR code menus can enable customers to browse the menu at their own pace without needing to interact with a server first. Eliminating the need to ask for a menu can accelerate the speed of service. Collection of customer data: Some digital menu platforms come with a suite of analytical features. You might be curious to see how much time customers spend on each menu page, or perhaps you want to test a few variations of photos, formatting, or menu descriptions. Digital menus can offer insight into customer behavior in ways paper menus cannot.  Considerations for QR Code Menu DecisionsIt’s important to note that QR code menus are not the perfect solution for every business. Before deciding to switch away from paper menus, you’ll want to think carefully about some possible downsides. First, in some restaurants, paper menus are part of the experience. A Michelin-starred establishment might want to continue using high-quality paper menus while crafting a romantic ambiance with no smartphones in sight. In this case, QR code menus would actually detract from the experience. In addition, if your restaurant guests aren’t very tech-savvy, or if your restaurant doesn’t have a strong cell signal, then QR code menus might cause more problems than they solve. In addition, be mindful that introducing any new feature, like digital menus, will require training and at least a few days to get accustomed to the system, so you probably don’t want to launch your QR code menu during peak periods. How to Implement QR Code MenusIf the benefits of QR codes sound appealing to you and you’re excited about using them in your venue, you’re probably wondering where to start. Let’s outline the process to implement QR code menus, starting from the beginning. Decide what functionality you need. QR code menu platforms range from simple to complex. Is your restaurant a no-frills counter-serve joint that only has a few menu options? Maybe a simple QR code menu would be best. Or maybe your restaurant has several different menus for different day parts, and you’re interested in as much analytical muscle as possible. Then you might want to opt for a cutting-edge digital menu system with all the bells and whistles that offers integrations with your other on-site software. Do you need a POS integration, PMS integration or just mobile wallet and credit card processing checkout.  Different mobile ordering systems serve different use cases.  Regardless of the dining experience at your establishment you should be thinking about digital menus as a strategy and not just an online menu PDF. Understand your budget. How much do you want to spend? The most basic QR code tools are free, or you can pay a monthly subscription or small percentage of sales for more robust functionality.  With free QR code menus typically  you get what you pay for (or don't).  PDF food menus typically mean that you can't save cost on labor, can't monetize through highly profitable digital upsells.  In most use cases more premium partners have very strong ROIs - just look at what industry sweethearts like Sweetgreen, Dominos and Starbucks have been able to do by investing in digital. Choose a system. Once you’ve decided what you’re looking for, it’s time to choose a software vendor. If you’re going the low-cost "cheap and dirty" route, you might opt for Eater.Menu or HappyTable. For more sophisticated mobile ordering technology with integrations and checkout/payments via contactless QR code menus, you’ll want to look into Bbot, Crave, and RoomOrders. Each system has a slightly different user experience, so we recommend taking advantage of some free demos to try a system before you buy it. Create your menus. Now for the fun part! You can now start building your digital menus. You’ll want to add menu item descriptions, pricing, and upload photos if the system allows. You might want to create separate menus for different meal periods, drinks, desserts, and more. Some systems let you highlight special offers or seasonal menu items, so you can leverage some marketing tactics. Other systems might simply prompt you to upload a PDF menu. Train your staff. Before putting your QR codes into the wild, you’ll want to train your staff so they are familiar with the system and can help guests use it. For example, if a guest is less tech-savvy, your staff should be able to help them access the menu. In addition, you can train managers on the process for making updates to the menu. Display your QR codes. Customers can only scan your QR codes if they can find them, so you’ll want to show the codes in convenient, obvious spots, like on tabletops or inserts within plastic displays. Modify your menu as needed. After launch, anytime you need to make menu changes, you just need to update the digital version. Eager to bring QR code menus to your hotel, restaurant, or venue? There’s no better time to give customers a safe, contactless, and user-friendly way to access your menu.