Revenue Management

Lighthouse, Duetto, Sabre, Stayntouch, FLYR, Mews, Realtime Reservations, Ocra

Innovations in hotel revenue management technology are revolutionizing the way hoteliers optimize their revenue streams and improve profitability. These advancements provide comprehensive insights into both room and non-room revenue performance across all departments, enabling better decision-making and maximizing profit potential.

One of the standout solutions offers a full-service revenue management system that ensures seamless collaboration across departments, optimizing revenue and inventory for various segments such as transient, group, and function spaces. This unified approach not only increases revenue but also enhances efficiency and team collaboration, ensuring the right rates are delivered to the right customers at the right time.

AI-driven platforms are also playing a significant role in increasing revenue. These systems integrate ancillary sales into a single booking flow, allowing easy purchase of additional services by guests and non-guests alike. Personalized upselling processes driven by AI, with dynamic pricing and attribute-based selling, have shown to significantly boost upsell revenue and enhance guest satisfaction.

For group bookings, advanced AI tools provide precise displacement analysis, inventory allocation, and rate intelligence, helping hoteliers confidently price group rooms and recapture revenue lost due to inefficient pricing. These tools aim to optimize the entire business mix, enhancing overall revenue management.

Innovations in managing and monetizing various hotel spaces, such as parking and meeting rooms, have simplified operations and boosted revenue. Real-time platforms for managing reviews and amenities ensure that guest feedback is efficiently tracked and responded to, improving service rankings and overall guest satisfaction.

These cutting-edge technologies are designed to optimize revenue management, enhance operational efficiency, and increase profitability, offering hoteliers powerful tools to stay competitive and maximize their financial performance.

Guest Facing Tech

Canary, Alliants, Agilysys, Nomadix, Duve, Directv, Nonius, AD1, freetobook

Innovations in guest service technology are transforming the way hotels interact with and serve their guests, leading to improved satisfaction and operational efficiency. This year’s advancements showcase tools that streamline food and beverage ordering processes, enhance guest communication, and offer personalized experiences.

Mobile solutions for food and beverage ordering are making a significant impact by allowing staff to take orders and process payments on lightweight devices. This reduces wait times, increases table turnover, and ensures secure transactions, ultimately leading to higher guest satisfaction and more efficient service.

Generative AI tools are revolutionizing guest interactions by enabling hotel staff to respond to inquiries faster and more personally. These tools reduce wait times, improve digital response times, and ensure that issues are escalated appropriately, resulting in increased overall guest satisfaction. Similarly, platforms that automate routine tasks and personalize guest communications are enhancing operational efficiency, significantly reducing the time staff spend on repetitive tasks and increasing revenue from automated upsells.

Contactless check-in, upselling, and faster guest service are becoming standard with the latest guest portal technologies. These platforms not only improve efficiency but also boost direct bookings and upsells, providing a fully digital guest journey that enhances convenience and satisfaction. Centralized messaging hubs further streamline guest communications from the pre-booking phase, reducing response times and increasing booking rates, which contributes to a more seamless and enjoyable guest experience.

AI-driven tools like voice-enabled receptionists and AI bartenders are also gaining traction. These innovations ensure round-the-clock availability, faster response times, and personalized guest experiences, addressing staffing issues and improving service reliability. Additionally, secure, contactless payment options via mobile devices are simplifying payment processes, increasing in-person upsells, and enhancing guest convenience.

These cutting-edge technologies are designed to optimize guest interactions, streamline operations, and enhance overall guest satisfaction, providing hoteliers with powerful tools to deliver exceptional service and stay competitive in the evolving hospitality landscape.

Hotel Operations

Actabl, Flexkeeping, Relay, Otelier, Aptech, Shiji, Optii, PolyAI, Customer Alliance, Honeywell, Samsung, EntryReady, Pacer, Apaleo

Innovations in hotel operations technology are transforming the way hotels manage their day-to-day activities. From AI-powered tools that streamline back-office tasks and enhance team efficiency to real-time translation solutions that eliminate language barriers, these advancements are designed to optimize operations and boost productivity. By leveraging machine learning for accurate staff allocation, automating guest interactions, and providing comprehensive guest insights, these technologies not only reduce operational costs but also significantly improve guest satisfaction and loyalty. The latest tools offer seamless integrations, ensuring smooth operations across multiple properties, enhancing security, and providing valuable insights that drive better decision-making.

Sales & Marketing

Cloudbeds, The Hotels Network, MeetingPackage, Tripleseat, Asksuite, Cvent, Jonas, Enseo, Guestcentric, Spazious, Hovr

Innovations in hotel sales and marketing technology are dramatically enhancing how hoteliers attract, engage, and convert guests. At the forefront, new AI-driven platforms enable personalized website experiences without the need for third-party cookies, ensuring compliance with regulatory standards while boosting website conversions, average booking value, and direct revenue. Advanced targeting and personalization tools are transforming the landscape, allowing hoteliers to offer highly tailored experiences that drive engagement and bookings.

The RFP response process has also seen significant improvements with technologies that streamline and accelerate responses, increasing conversion rates and customer satisfaction. Tools that enable the creation of detailed, customizable 3D floorplans for events are setting new standards in client expectations and staff communication, simplifying the planning process and enhancing upselling opportunities.

Automated guest communication via popular messaging apps like WhatsApp and SMS is another breakthrough, with early adopters seeing dramatic increases in response rates and revenue. These tools integrate seamlessly with hotel systems to enhance bookings and sales, offering a customizable drag-and-drop flow builder for personalized interactions.

Flexible rate lock options are helping to reduce website abandonment and increase direct bookings, providing guests with financial security and hoteliers with increased profitability. Predictive analytics for group and event bookings are optimizing lead prioritization, maximizing conversion rates, and ensuring timely, personalized service for high-revenue inquiries.

Cohesive, mobile-first website experiences are engaging visitors more effectively, leading to higher conversion rates and deeper guest engagement. These innovations in sales and marketing technology are equipping hoteliers with powerful tools to enhance their outreach, optimize conversions, and build stronger relationships with their guests.