14 min read

2023 HITEC/THS Report: 70+ Hospitality Technology Innovations You Need to Know

Not able to make it to both shows at the same time? Don't fear, Hotel Tech Report is here.  Our team reviewed dozens of new launches to create a curated list of the most exciting innovations in the market and synthesize them into key market trends.

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Jordan Hollander in Operations

Last updated July 07, 2023

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At Hotel Tech Report, we understand the challenges that arise when two major conferences like the HITEC conference in Toronto and The Hospitality Show in Las Vegas coincide, leaving readers torn. Rest assured, we've got you covered. Our team diligently has analyzed the most groundbreaking hotel technology innovations presented at each. In this in-depth analysis, we aim to provide a comprehensive overview of the key advancements showcased at these conferences, ensuring that you stay well-informed and up-to-date with the latest trends driving the future of the hospitality industry. From revolutionary guest experience enhancements to game-changing operational solutions, join us as we delve into the exciting world of hotel technology innovation.

In this in-depth analysis, we aim to provide you with a comprehensive overview of the cutting-edge innovations and trends we observed at these conferences. From AI-powered chatbots and personalized guest experiences to contactless solutions and sustainability initiatives, join us as we delve into the realm of hotel technology and uncover the exciting possibilities that lie ahead for the hospitality industry.

We are in an era of remarkable transformation in the hospitality industry, where technological advancements are reshaping the guest experience. In this blog post, we delve into more than 50 cutting-edge hotel technology innovations of the year. These developments exemplify the ways in which technology is revolutionizing various aspects of our stay, dining, and overall indulgence during travels.

Hotels today go beyond traditional accommodations, evolving into immersive and dynamic spaces that cater to individual guest needs and preferences. With the integration of technology, the hospitality sector has embraced a new paradigm of personalized guest services and environmentally conscious initiatives.

Below we explore key themes that have influenced the landscape of hotel technology innovations. We witness the potential of Artificial Intelligence (AI) and Machine Learning algorithms, enabling hotels to provide personalized recommendations, predictive analytics, and seamless check-in experiences. Augmented and virtual reality also take center stage, offering guests the opportunity to explore destinations from the comfort of their rooms. Additionally, sustainability and eco-consciousness have become integral to hotel operations, with innovative solutions such as energy management systems, water conservation techniques, and green initiatives leading the way.

Throughout this exploration, we encounter a range of cutting-edge technologies that have transformed various aspects of the hotel experience. From the integration of Internet of Things (IoT) devices, transforming hotel rooms into smart spaces where guests can easily control lighting, temperature, and entertainment through voice commands, to the emergence of robotics and automated systems that enhance efficiency and accuracy in dining services, technology is shaping the future of hospitality. Advancements in security and privacy, including facial recognition and biometric authentication, also contribute to guest safety and convenience.

This journey reveals how these technological breakthroughs not only enhance guest experiences but also empower hotel staff with streamlined operations, data-driven insights, and increased efficiency. By embracing these innovations, hotels usher in a new era of hospitality that seamlessly combines human touch with the benefits of technology.

Join us as we explore the realm of hotel technology innovations, uncovering over 50 remarkable advancements that are driving the industry forward and reimagining how we travel, connect, and create lasting memories.

 

Guest Experience

AI Messaging, Check-in Upselling, Facetime for Hotels & more…

The integration of technology has become paramount in delivering exceptional guest experiences. As hotels strive to personalize interactions, optimize operations, and exceed guest expectations, the emergence of guest-facing digital innovations has become a game-changer. These innovations leverage cutting-edge technologies to revolutionize communication, streamline processes, and enhance service delivery. By automating urgent guest message prioritization, hotels can allocate their resources more effectively, resulting in improved guest satisfaction. The integration of advanced AI models enhances communication while maintaining a personal touch, enabling hotels to engage guests in a more tailored and efficient manner. Additionally, comprehensive guest data platforms empower hotel staff to personalize check-ins, generate revenue through upselling opportunities, and collect valuable insights for enhanced decision-making. This analysis will explore the transformative potential of these guest-facing digital innovations, highlighting their capacity to reshape the hotel industry and create unforgettable guest experiences.

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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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DuveAI automates the prioritization of urgent guest messages, allowing hotel staff to focus on them first and improve guest satisfaction. It integrates ChatGPT-4 to enhance communication while maintaining a personal touch.
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Duve App Hotel Guest Apps
THE PITCH
RATINGS
100 HT Score
DuveAI automates the prioritization of urgent guest messages, allowing hotel staff to focus on them first and improve guest satisfaction. It integrates ChatGPT-4 to enhance communication while maintaining a personal touch.
Learn More
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THE PITCH
RATINGS BEST FOR
83 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hapi Guest Focus allows hotel staff to personalize guest experiences, collect valuable data, and generate revenue through upselling. It enables front desk agents to view guest data on a single screen and take action to personalize check-in.
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Hapi Guest Hotel CRM & Email Marketing
THE PITCH
RATINGS
83 HT Score
Hapi Guest Focus allows hotel staff to personalize guest experiences, collect valuable data, and generate revenue through upselling. It enables front desk agents to view guest data on a single screen and take action to personalize check-in.
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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Canary Technologies' Generative AI for Guest Messaging allows hotel staff to automatically address guest inquiries and requests, resulting in increased efficiency and reduced resolution times. This is the first hospitality-specific large language AI model to facilitate automated responses on a large scale.
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Canary Messages Guest Messaging Software
THE PITCH
RATINGS
100 HT Score
Canary Technologies' Generative AI for Guest Messaging allows hotel staff to automatically address guest inquiries and requests, resulting in increased efficiency and reduced resolution times. This is the first hospitality-specific large language AI model to facilitate automated responses on a large scale.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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LG introduced the world's first commercial television sets to feature Apple AirPlay technology support for hotels. LG's latest innovation means that guests can seamlessly stream, control and share videos, music and more from their iPhone or iPad to the smart, in-room LG TV with ease.
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LG Electronics Hospitality (Smart TVs) Hospitality TV
THE PITCH
RATINGS
0 HT Score
LG introduced the world's first commercial television sets to feature Apple AirPlay technology support for hotels. LG's latest innovation means that guests can seamlessly stream, control and share videos, music and more from their iPhone or iPad to the smart, in-room LG TV with ease.
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THE PITCH
RATINGS BEST FOR
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Instant Video by Crave Interactive allows hotel professionals to enhance face-to-face interactions and provide personalized service through video calls, resulting in increased guest satisfaction and a unique experience. This innovative solution is designed specifically for the hotel industry to reintroduce face-to-face service and demonstrate brand values.
Product logo
Crave Interactive (Tablets) In-Room Hotel Tablets
THE PITCH
RATINGS
95 HT Score
Instant Video by Crave Interactive allows hotel professionals to enhance face-to-face interactions and provide personalized service through video calls, resulting in increased guest satisfaction and a unique experience. This innovative solution is designed specifically for the hotel industry to reintroduce face-to-face service and demonstrate brand values.
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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
SABA Hospitality has integrated ChatGPT to provide personalized service to guests through generative A.I. This eliminates the need for manual work and staffing shortages in the hospitality industry.
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SABA F&B Ordering Mobile Ordering & Room Service
THE PITCH
RATINGS
100 HT Score
SABA Hospitality has integrated ChatGPT to provide personalized service to guests through generative A.I. This eliminates the need for manual work and staffing shortages in the hospitality industry.
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Revenue & Distribution

Flexible Cancellations, Spa Yield Management, Virtual Space Optimization and more…

Revenue management has become a critical discipline for hotels to maximize profitability and drive business growth. Digital innovations have revolutionized the way revenue managers strategize and optimize rates, enabling them to make data-driven decisions in real-time. These revenue management technologies provide valuable insights and accurate data that empower revenue managers to capitalize on revenue opportunities, adjust pricing dynamically, and enhance overall revenue performance. By leveraging advanced features such as signal detection, customizable dashboards, and automated reservation assignments, these digital innovations streamline revenue management processes, improve efficiency, and optimize inventory utilization. This analysis explores the realm of revenue management digital innovations in the hotel industry, highlighting their transformative potential and the significant impact they can have on revenue generation, guest satisfaction, and operational excellence.

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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Advance by Duetto provides revenue managers with real-time, accurate data to optimize rates and make informed decisions, resulting in increased revenue opportunities. The product's signal detection and access to events-related intelligence data allows for dynamic price adjustments and fully customizable dashboards.
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GameChanger by Duetto Revenue Management Systems
THE PITCH
RATINGS
100 HT Score
Advance by Duetto provides revenue managers with real-time, accurate data to optimize rates and make informed decisions, resulting in increased revenue opportunities. The product's signal detection and access to events-related intelligence data allows for dynamic price adjustments and fully customizable dashboards.
Learn More
Image
THE PITCH
RATINGS BEST FOR
98 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Independent and Linked products in G3 RMS now allows revenue managers to optimize and dynamically price multiple base rates and linked products, resulting in increased revenue and improved efficiency for hotels. Linked Products allows the separate optimization & pricing of products, resulting in maximized revenue while maintaining your hotel's rate hierarchy.
Product logo
IDeaS Revenue Solutions Revenue Management Systems
THE PITCH
RATINGS
98 HT Score
Independent and Linked products in G3 RMS now allows revenue managers to optimize and dynamically price multiple base rates and linked products, resulting in increased revenue and improved efficiency for hotels. Linked Products allows the separate optimization & pricing of products, resulting in maximized revenue while maintaining your hotel's rate hierarchy.
Learn More
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THE PITCH
RATINGS BEST FOR
99 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Cloudbeds recently launched Split Inventory, a comprehensive functionality aimed at maximizing revenue and occupancy for hotels. Split Inventory enables hoteliers to sell their physical spaces in multiple ways by creating virtual accommodations through the combination of rooms. This innovation is crucial for hotels as it expands their booking possibilities, attracts a wider range of guests, and ultimately increases profitability by optimizing the utilization of available space.
Product logo
Cloudbeds PMS Property Management Systems
THE PITCH
RATINGS
99 HT Score
Cloudbeds recently launched Split Inventory, a comprehensive functionality aimed at maximizing revenue and occupancy for hotels. Split Inventory enables hoteliers to sell their physical spaces in multiple ways by creating virtual accommodations through the combination of rooms. This innovation is crucial for hotels as it expands their booking possibilities, attracts a wider range of guests, and ultimately increases profitability by optimizing the utilization of available space.
Learn More
Image
THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Flexible Cancellation by Selfbook helps revenue managers reduce cancellations and increase ancillary revenue. It is seamlessly integrated into the Selfbook Direct booking process for a streamlined customer experience.
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Selfbook Direct Direct Booking Tools
THE PITCH
RATINGS
0 HT Score
Flexible Cancellation by Selfbook helps revenue managers reduce cancellations and increase ancillary revenue. It is seamlessly integrated into the Selfbook Direct booking process for a streamlined customer experience.
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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Book4Time's Advanced Yield Management allows revenue managers to adjust prices based on demand, resulting in a significant increase in overall revenue for clients. The system can also identify when the spa is booked beyond a specific threshold and adjust prices accordingly.
Product logo
Book4Time Spa Software
THE PITCH
RATINGS
100 HT Score
Book4Time's Advanced Yield Management allows revenue managers to adjust prices based on demand, resulting in a significant increase in overall revenue for clients. The system can also identify when the spa is booked beyond a specific threshold and adjust prices accordingly.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Stripe's Link has solved the challenge of abandoned carts in the hospitality industry by providing a faster checkout experience resulting in increased conversion rates and more frequent purchases for Link customers. It is a no-code solution that can be easily activated from the Stripe dashboard and is widely used.
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Stripe Payments Payments Processing Software
THE PITCH
RATINGS
0 HT Score
Stripe's Link has solved the challenge of abandoned carts in the hospitality industry by providing a faster checkout experience resulting in increased conversion rates and more frequent purchases for Link customers. It is a no-code solution that can be easily activated from the Stripe dashboard and is widely used.
Learn More
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Inventi-Flow by GauVendi automates room reservation assignments, optimizing inventory and reducing workload for hotel operations teams. The product has increased the free-up ratio of reservations by over 10% and improved revenue optimization by moving reservations to the best available rooms.
Product logo
GauVendi Booking Engine
THE PITCH
RATINGS
0 HT Score
Inventi-Flow by GauVendi automates room reservation assignments, optimizing inventory and reducing workload for hotel operations teams. The product has increased the free-up ratio of reservations by over 10% and improved revenue optimization by moving reservations to the best available rooms.
Learn More
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THE PITCH
RATINGS BEST FOR
27 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
AccountIQ by Intelligent Hospitality allows hotel sales and meetings professionals to visually comprehend the performance of their key accounts, resulting in increased efficiency and optimized deployment without the added cost or complexity of a CRM.
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HotelIQ Business Intelligence
THE PITCH
RATINGS
27 HT Score
AccountIQ by Intelligent Hospitality allows hotel sales and meetings professionals to visually comprehend the performance of their key accounts, resulting in increased efficiency and optimized deployment without the added cost or complexity of a CRM.
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THE PITCH
RATINGS BEST FOR
72 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
The Account Optimization Algorithm by Avalon Analytics automates the process of grouping duplicate accounts, saving revenue managers up to 2 hours of manual work. It uses machine learning algorithms to clean up and group similar account names into one.
Product logo
Avalon Analytics Business Intelligence
THE PITCH
RATINGS
72 HT Score
The Account Optimization Algorithm by Avalon Analytics automates the process of grouping duplicate accounts, saving revenue managers up to 2 hours of manual work. It uses machine learning algorithms to clean up and group similar account names into one.
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Operations

Live Translations, Battery Free Door Locks, Shift Swapping and more…

Back office and operational technologies have revolutionized the way hotels manage their internal processes, streamline communication, and optimize resource utilization. These innovations encompass a range of solutions designed to simplify and automate various aspects of hotel operations, from housekeeping and scheduling to procurement and maintenance. By leveraging customizable tech stacks and advanced features, these technologies empower hotel teams to centralize management, improve task execution, and ensure seamless collaboration. This analysis delves into the realm of back office and operational digital innovations within the hotel industry, exploring their transformative potential and the significant impact they can have on streamlining processes, reducing costs, and elevating overall guest experiences.

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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Mews Multi-Property centralizes management of rates and users, resulting in time savings and increased efficiency for Headquarters Inc. teams. The product allows for bulk updates and additions, and its customizable tech stack is flexible for group use.
Product logo
Mews PMS Property Management Systems
THE PITCH
RATINGS
100 HT Score
Mews Multi-Property centralizes management of rates and users, resulting in time savings and increased efficiency for Headquarters Inc. teams. The product allows for bulk updates and additions, and its customizable tech stack is flexible for group use.
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THE PITCH
RATINGS BEST FOR
89 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Optii Solutions' Inline Translation feature simplifies communication for hotel back office operations professionals by instantly translating messages into the user's preferred language, resulting in improved accuracy and clarity of communication and enhanced execution and timeliness of tasks. The feature is integrated within the chat module of the product, eliminating the need for an external application.
Product logo
Optii Housekeeping Housekeeping Software
THE PITCH
RATINGS
89 HT Score
Optii Solutions' Inline Translation feature simplifies communication for hotel back office operations professionals by instantly translating messages into the user's preferred language, resulting in improved accuracy and clarity of communication and enhanced execution and timeliness of tasks. The feature is integrated within the chat module of the product, eliminating the need for an external application.
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Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
VingCard Novel is a battery-free door lock system that eliminates the need for manual battery testing and replacement, saving time and reducing safety risks. It is cost-effective and crucial for hotels to improve employee workload, productivity, service quality, and guest safety.
Product logo
ASSA ABLOY Global Solutions Staff Safety Staff Safety
THE PITCH
RATINGS
100 HT Score
VingCard Novel is a battery-free door lock system that eliminates the need for manual battery testing and replacement, saving time and reducing safety risks. It is cost-effective and crucial for hotels to improve employee workload, productivity, service quality, and guest safety.
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Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
ShiftSwap by Actabl Scheduling has made shift coverage easier by allowing staff members to swap shifts and providing automatic updates to the schedule. This has reduced stress for scheduling managers and staff, leading to decreased turnover rates.
Product logo
Hotel Effectiveness PerfectLabor™ by Actabl Scheduling & Labor Management
THE PITCH
RATINGS
100 HT Score
ShiftSwap by Actabl Scheduling has made shift coverage easier by allowing staff members to swap shifts and providing automatic updates to the schedule. This has reduced stress for scheduling managers and staff, leading to decreased turnover rates.
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Image
THE PITCH
RATINGS BEST FOR
79 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Akia's Leverage AI to Design Guest Journey in Minutes has transformed hotel back office operations by allowing them to utilize AI to create various elements for a successful and engaging guest journey in a matter of minutes, optimizing hotel operations by 2x.
Product logo
Akia Guest Messaging Software
THE PITCH
RATINGS
79 HT Score
Akia's Leverage AI to Design Guest Journey in Minutes has transformed hotel back office operations by allowing them to utilize AI to create various elements for a successful and engaging guest journey in a matter of minutes, optimizing hotel operations by 2x.
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Image
THE PITCH
RATINGS BEST FOR
87 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Chat by Flexkeeping allows hotel professionals to engage in real-time communication, improving response times, operational efficiency, team collaboration, and reducing miscommunications and errors. It is integrated with Flexkeeping's Task Management and designed specifically for hotel operations.
Product logo
Flexkeeping (Hotel Operations Platform) Staff Collaboration Tools
THE PITCH
RATINGS
87 HT Score
Chat by Flexkeeping allows hotel professionals to engage in real-time communication, improving response times, operational efficiency, team collaboration, and reducing miscommunications and errors. It is integrated with Flexkeeping's Task Management and designed specifically for hotel operations.
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THE PITCH
RATINGS BEST FOR
68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Unifocus' Intelligent Labor Planning & Scheduling automates scheduling and labor management for hotel back office operations, resulting in an average of 25% savings on labor costs by cross-utilizing team members and eliminating over-scheduling and overtime. The product is an all-in-one automation solution with cross-platform integrations and robust mobile apps.
Product logo
Unifocus Scheduling & Labor Management
THE PITCH
RATINGS
68 HT Score
Unifocus' Intelligent Labor Planning & Scheduling automates scheduling and labor management for hotel back office operations, resulting in an average of 25% savings on labor costs by cross-utilizing team members and eliminating over-scheduling and overtime. The product is an all-in-one automation solution with cross-platform integrations and robust mobile apps.
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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Hotelkit Chat solves communication challenges in the hospitality industry by providing a secure and efficient means of communication between colleagues and departments within hotels. It is GDPR-compliant and conveniently accessible within the hotelkit platform.
Product logo
hotelkit Collaboration Staff Collaboration Tools
THE PITCH
RATINGS
100 HT Score
Hotelkit Chat solves communication challenges in the hospitality industry by providing a secure and efficient means of communication between colleagues and departments within hotels. It is GDPR-compliant and conveniently accessible within the hotelkit platform.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Nonius Cast Monitoring and Troubleshooting Tools have improved hotel back office operations by providing monitoring and healing tools, including a signal quality chart and logging tool.
Product logo
Nonius (in-room entertainment) Hospitality TV
THE PITCH
RATINGS
0 HT Score
Nonius Cast Monitoring and Troubleshooting Tools have improved hotel back office operations by providing monitoring and healing tools, including a signal quality chart and logging tool.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Etheos is a cloud-based Guest Room Management System that offers predictive maintenance and remote management capabilities, resulting in improved flexibility, scalability, energy efficiency, and guest experiences for hotel back office operations.
Product logo
Telkonet Energy Management Systems
THE PITCH
RATINGS
0 HT Score
Etheos is a cloud-based Guest Room Management System that offers predictive maintenance and remote management capabilities, resulting in improved flexibility, scalability, energy efficiency, and guest experiences for hotel back office operations.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reeco's Paperless AP app streamlines hotel accounting by scanning and organizing invoices, resulting in 82% faster processing time and eliminating errors through automation.
Product logo
Reeco- Hospitality Marketplace Procurement Software
THE PITCH
RATINGS
0 HT Score
Reeco's Paperless AP app streamlines hotel accounting by scanning and organizing invoices, resulting in 82% faster processing time and eliminating errors through automation.
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THE PITCH
RATINGS BEST FOR
79 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
HKeeper Global's Advanced Scheduling & Workload Measurement has automated hotel back office operations, allowing for workload-based scheduling, automatic task assignment, and staff performance monitoring, resulting in reduced operational costs and increased revenue.
Product logo
HKeeper Housekeeping Housekeeping Software
THE PITCH
RATINGS
79 HT Score
HKeeper Global's Advanced Scheduling & Workload Measurement has automated hotel back office operations, allowing for workload-based scheduling, automatic task assignment, and staff performance monitoring, resulting in reduced operational costs and increased revenue.
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THE PITCH
RATINGS BEST FOR
93 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Stayntouch Management/Operators has introduced Chain Management, which allows hotel brands to easily manage multiple properties and share guest, company, and TA data, resulting in increased efficiency and better service. The centralized dashboard saves time, money, and staff resources, while minimizing errors.
Product logo
Stayntouch Property Management Systems
THE PITCH
RATINGS
93 HT Score
Stayntouch Management/Operators has introduced Chain Management, which allows hotel brands to easily manage multiple properties and share guest, company, and TA data, resulting in increased efficiency and better service. The centralized dashboard saves time, money, and staff resources, while minimizing errors.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Bodhi LoRaWAN has solved the challenge of integrating devices outside of the main building into a property-wide management system for hotel back office operations. It allows for full integration of all key systems across the property, including those in remote areas.
Product logo
Bodhi Hotel Maintenance Software
THE PITCH
RATINGS
0 HT Score
Bodhi LoRaWAN has solved the challenge of integrating devices outside of the main building into a property-wide management system for hotel back office operations. It allows for full integration of all key systems across the property, including those in remote areas.
Learn More
Image
THE PITCH
RATINGS BEST FOR
92 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Pacer has created analytics tools to improve pre-opening timelines for hotels by identifying frequently delayed tasks and analyzing bottlenecks. The tools aggregate task data from all locations and allow for updating of template task's T-minus date to auto-update future task due dates.
Product logo
Pacer Hotel Pre-Opening, Renovations & Development
THE PITCH
RATINGS
92 HT Score
Pacer has created analytics tools to improve pre-opening timelines for hotels by identifying frequently delayed tasks and analyzing bottlenecks. The tools aggregate task data from all locations and allow for updating of template task's T-minus date to auto-update future task due dates.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
FairPayroll by Fairmas GmbH automates payroll planning, resulting in precise analyses and effective cost optimization, reducing workload and avoiding errors.
Product logo
FairPlanner (by Fairmas) Hotel Accounting Software
THE PITCH
RATINGS
0 HT Score
FairPayroll by Fairmas GmbH automates payroll planning, resulting in precise analyses and effective cost optimization, reducing workload and avoiding errors.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Adyen's Proxy Tokenization product securely stores credit card details as tokens in hotel PMS, providing assurance to finance and accounting professionals and driving compliance with regulations. This can also increase profitability for hoteliers.
Product logo
Adyen Payments Processing Software
THE PITCH
RATINGS
0 HT Score
Adyen's Proxy Tokenization product securely stores credit card details as tokens in hotel PMS, providing assurance to finance and accounting professionals and driving compliance with regulations. This can also increase profitability for hoteliers.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Hotel Investor Apps has released an Advanced Historic Data Import tool that allows for the transfer of line item detail, providing professionals with the ability to view actual account activity. The tool is capable of importing data for up to three years at a time, a significant improvement over other systems.
Product logo
Hotel Investor Apps Hotel Accounting Software
THE PITCH
RATINGS
0 HT Score
Hotel Investor Apps has released an Advanced Historic Data Import tool that allows for the transfer of line item detail, providing professionals with the ability to view actual account activity. The tool is capable of importing data for up to three years at a time, a significant improvement over other systems.
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THE PITCH
RATINGS BEST FOR
75 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Semper's scanning technology saves time and reduces errors by automatically capturing supplier invoices and applying mapping data to new products. This has resulted in a time-saving of over 800%.
Product logo
Semper Property Management Systems
THE PITCH
RATINGS
75 HT Score
Semper's scanning technology saves time and reduces errors by automatically capturing supplier invoices and applying mapping data to new products. This has resulted in a time-saving of over 800%.
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THE PITCH
RATINGS BEST FOR
74 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Maestro PMS Touch Version for Front Line Users allows for self-training and mobility, resulting in increased staff to guest engagement, improved efficiencies, and labor savings in new hire training. It is a valuable component of a proven solution for multifaceted operations.
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Maestro PMS (Northwind) Property Management Systems
THE PITCH
RATINGS
74 HT Score
Maestro PMS Touch Version for Front Line Users allows for self-training and mobility, resulting in increased staff to guest engagement, improved efficiencies, and labor savings in new hire training. It is a valuable component of a proven solution for multifaceted operations.
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Meetings & Events

Generative AI Proposals, Scheduled Messages, Fraud Detection & more...

In the fast-paced and competitive world of hotel sales, staying ahead of the game is essential to drive revenue and secure bookings. Sales technology innovations have emerged as invaluable tools for hotel sales professionals, enabling them to streamline processes, enhance communication, and optimize their sales strategies. These innovations address the challenges faced by hotel sales teams, such as inflexibility, inefficiency, and time-consuming tasks. By leveraging discussion enhancements, automated discussions, and advanced features like CC/BCC, draft saving, auto-send, and templates with merge fields, these sales technologies empower hotel sales professionals to generate comprehensive sales activity reports, maintain seamless communication with prospects, and improve overall efficiency. Additionally, the integration of generative AI-based solutions has transformed the document creation process, drastically reducing the time spent on generating operational documents and providing valuable insights for upselling during contract negotiations. This analysis explores the realm of hotel sales technology innovations, examining their impact on sales productivity, customer engagement, and revenue generation in the dynamic hospitality industry.

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THE PITCH
RATINGS BEST FOR
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Tripleseat implemented Discussion Enhancements & Automated Discussions to address the lack of flexibility and efficiency in their system for hotel sales and meetings professionals. The update includes features such as CC/BCC, draft saving, auto-send, and new templates with merge fields, which have proven to be valuable tools for generating sales activity reports and maintaining communication with prospects.
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Tripleseat Event Management Software
THE PITCH
RATINGS
95 HT Score
Tripleseat implemented Discussion Enhancements & Automated Discussions to address the lack of flexibility and efficiency in their system for hotel sales and meetings professionals. The update includes features such as CC/BCC, draft saving, auto-send, and new templates with merge fields, which have proven to be valuable tools for generating sales activity reports and maintaining communication with prospects.
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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Event Temple's Generative AI Based Smart Docs 2.0 has revolutionized the document creation process for hotel sales teams, significantly reducing the time spent generating operational documents and providing optimized best practices for upselling during contract negotiations.
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Event Temple Event Management Software
THE PITCH
RATINGS
100 HT Score
Event Temple's Generative AI Based Smart Docs 2.0 has revolutionized the document creation process for hotel sales teams, significantly reducing the time spent generating operational documents and providing optimized best practices for upselling during contract negotiations.
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THE PITCH
RATINGS BEST FOR
96 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Sertifi's Next-Generation Agreements Platform has revolutionized the hotel sales and meetings process, resulting in a 90% reduction in transaction time and instant credit card verification to minimize fraud. It is the only complete agreements platform for hotels, offering e-signature, payment, and credit card authorization capabilities.
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Sertifi for e-Signatures & Payments RFPs & Proposal Management Software
THE PITCH
RATINGS
96 HT Score
Sertifi's Next-Generation Agreements Platform has revolutionized the hotel sales and meetings process, resulting in a 90% reduction in transaction time and instant credit card verification to minimize fraud. It is the only complete agreements platform for hotels, offering e-signature, payment, and credit card authorization capabilities.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The Booking Engine for M&E with 3D Event Configurator by Spazious has reduced the time it takes to obtain cost estimates for events from 48 hours to one hour, resulting in time savings and increased revenue for hotels. The product combines tools used separately in the industry, providing autonomy for event planners and facilitating the work of sales, ultimately improving the booking experience and increasing reservations.
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Spazious Event Management Software
THE PITCH
RATINGS
0 HT Score
The Booking Engine for M&E with 3D Event Configurator by Spazious has reduced the time it takes to obtain cost estimates for events from 48 hours to one hour, resulting in time savings and increased revenue for hotels. The product combines tools used separately in the industry, providing autonomy for event planners and facilitating the work of sales, ultimately improving the booking experience and increasing reservations.
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Marketing

Customer Recognition, Website Conversion, Booking Chatbots and more…

Effective marketing strategies are crucial for hotels to stand out, attract guests, and drive direct bookings. The advent of digital innovations has revolutionized hotel marketing, providing hoteliers with powerful tools to engage with customers, enhance their online presence, and optimize the booking experience. These marketing innovations empower hotel marketers to deliver personalized and seamless experiences, increase direct bookings, and drive ancillary revenue. By leveraging features such as automated loyalty management, AI chatbots, personalized property websites, and advanced analytics, these innovations enable hotel marketers to build stronger guest relationships, improve customer recognition, and maximize revenue potential. This analysis delves into the realm of hotel marketing innovations, exploring their transformative impact on guest engagement, loyalty, and revenue generation.

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THE PITCH
RATINGS BEST FOR
99 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Oracle Hospitality OPERA Cloud Loyalty has streamlined the guest experience by automating loyalty point calculation and tier management, resulting in improved customer recognition and repeat business. The built-in loyalty feature has reduced effort and delays, and driven revenue for the Global Hotel Alliance.
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Oracle OPERA PMS Property Management Systems
THE PITCH
RATINGS
99 HT Score
Oracle Hospitality OPERA Cloud Loyalty has streamlined the guest experience by automating loyalty point calculation and tier management, resulting in improved customer recognition and repeat business. The built-in loyalty feature has reduced effort and delays, and driven revenue for the Global Hotel Alliance.
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THE PITCH
RATINGS BEST FOR
81 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Cendyn eCommerce professionals integrated a website and booking engine, resulting in a personalized and seamless booking experience, increased direct bookings, and ancillary revenue. The platform is powered by Cendyn's hospitality-only CMS, allowing for easy content management and scalability.
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Booking Engine (Cendyn) Booking Engine
THE PITCH
RATINGS
81 HT Score
Cendyn eCommerce professionals integrated a website and booking engine, resulting in a personalized and seamless booking experience, increased direct bookings, and ancillary revenue. The platform is powered by Cendyn's hospitality-only CMS, allowing for easy content management and scalability.
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THE PITCH
RATINGS BEST FOR
88 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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InnRoad's Personalized Property Websites allow hotel marketers to generate commission-free bookings and improve the guest experience without the need for external website builders or outdated sites. This product saves time and money while providing a professional online presence.
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innRoad Booking Engine Booking Engine
THE PITCH
RATINGS
88 HT Score
InnRoad's Personalized Property Websites allow hotel marketers to generate commission-free bookings and improve the guest experience without the need for external website builders or outdated sites. This product saves time and money while providing a professional online presence.
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THE PITCH
RATINGS BEST FOR
81 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The New Generation AI Chatbot infused with ChatGPT by myma.ai provides real-time insights on customer inquiries for hotel marketers, resulting in reduced phone inquiries, increased direct bookings, improved staff welfare, and potential ROI of 5-300 for every $1 invested. The ChatGPT is customized for hotels and customers, utilizing the company's hospitality expertise.
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Myma.ai - AI Chatbot Hotel Chatbots
THE PITCH
RATINGS
81 HT Score
The New Generation AI Chatbot infused with ChatGPT by myma.ai provides real-time insights on customer inquiries for hotel marketers, resulting in reduced phone inquiries, increased direct bookings, improved staff welfare, and potential ROI of 5-300 for every $1 invested. The ChatGPT is customized for hotels and customers, utilizing the company's hospitality expertise.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Churn Management by Ireckonu allows hotel marketers to use advanced analytics and personalized communication to retain guests, resulting in improved loyalty, repeat bookings, satisfaction, and revenue. Its unique position is due to data-driven insights, predictive modeling, and proactive engagement.
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Ireckonu IKnowU Hotel CRM & Email Marketing
THE PITCH
RATINGS
0 HT Score
Churn Management by Ireckonu allows hotel marketers to use advanced analytics and personalized communication to retain guests, resulting in improved loyalty, repeat bookings, satisfaction, and revenue. Its unique position is due to data-driven insights, predictive modeling, and proactive engagement.
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THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The Hotels Network's AI Assistant generates personalized website messages in any language within seconds, resulting in increased productivity, time savings, and higher conversion rates for hotel marketers. The integration of AI Assistant within THN's personalization platform allows hoteliers to easily utilize the latest AI advancements.
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The Hotels Network (Personalization) Direct Booking Tools
THE PITCH
RATINGS
100 HT Score
The Hotels Network's AI Assistant generates personalized website messages in any language within seconds, resulting in increased productivity, time savings, and higher conversion rates for hotel marketers. The integration of AI Assistant within THN's personalization platform allows hoteliers to easily utilize the latest AI advancements.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Henry, an AI technology developed by three&six hotel, automatically generates responses to guest reviews, saving up to 95% of the time previously required for manual writing and resulting in improved rankings on Booking and increased guest response and satisfaction rates on TripAdvisor and Google.
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three&six Digital Marketing Agencies
THE PITCH
RATINGS
0 HT Score
Henry, an AI technology developed by three&six hotel, automatically generates responses to guest reviews, saving up to 95% of the time previously required for manual writing and resulting in improved rankings on Booking and increased guest response and satisfaction rates on TripAdvisor and Google.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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H2O Smart Membership has increased hotel membership conversion rates by 15 times and allows for customized promotions and targeted digital marketing. H2O provides both reservation and action data for true CRM and targeted marketing strategies.
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H2O FLOW Hotel Management Software
THE PITCH
RATINGS
0 HT Score
H2O Smart Membership has increased hotel membership conversion rates by 15 times and allows for customized promotions and targeted digital marketing. H2O provides both reservation and action data for true CRM and targeted marketing strategies.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotellistat GmbH's Fully automated AI-supported reputation management saves hotel marketers time and effort by analyzing guest reviews and generating individual responses automatically, resulting in improved management response rates, higher OTA rankings, increased bookings, greater revenue, and valuable insights into pain points in the hotel.
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Hotellistat - Reputation Management Reputation Management
THE PITCH
RATINGS
0 HT Score
Hotellistat GmbH's Fully automated AI-supported reputation management saves hotel marketers time and effort by analyzing guest reviews and generating individual responses automatically, resulting in improved management response rates, higher OTA rankings, increased bookings, greater revenue, and valuable insights into pain points in the hotel.
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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Hotellistat GmbH's Fully automated AI-supported reputation management saves hotel marketers time and effort by analyzing guest reviews and generating individual responses automatically, resulting in improved management response rates, higher OTA rankings, increased bookings, greater revenue, and valuable insights into pain points in the hotel.
Product logo
Hotellistat - Reputation Management Reputation Management
THE PITCH
RATINGS
0 HT Score
Hotellistat GmbH's Fully automated AI-supported reputation management saves hotel marketers time and effort by analyzing guest reviews and generating individual responses automatically, resulting in improved management response rates, higher OTA rankings, increased bookings, greater revenue, and valuable insights into pain points in the hotel.
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Food & Beverage

Room Service Payments, Bill Splitting & more...

The hotel food and beverage industry continuously strives to enhance the dining experience for guests, and technology has played a pivotal role in achieving this goal. The advent of food and beverage technology innovations has revolutionized the way hotels handle guest orders, payment processing, and overall operations in this domain. One such innovation is mobile ordering and payment solutions, which provide guests with a convenient and seamless experience. Through mobile apps, guests can easily browse menus, place orders, and pay for food and beverage services directly from their smartphones. This streamlined process eliminates the need for traditional room service methods and empowers guests to have full control over their dining preferences. Not only does this technology increase guest satisfaction by offering a user-friendly and efficient platform, but it also allows hotel staff to track orders, manage payments, and provide personalized service. Furthermore, the integration of features like split billing enables guests to divide expenses across multiple devices, simplifying the settlement process and enhancing convenience. By leveraging these innovative solutions, hotels can improve accuracy, reduce processing times, and ultimately drive higher revenue in their food and beverage operations. This analysis delves into the realm of hotel food and beverage technology innovations, exploring their impact on guest experiences, operational efficiency, and financial performance in the dynamic hospitality landscape.

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THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Room Service by AeroGuest allows hotel guests to easily order and pay for food and beverage services through their mobile phones, streamlining the process and increasing guest satisfaction. The app is trusted by guests who have used it for check-in, digital key access, and communication during their stay.
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AeroGuest Mobile Ordering Mobile Ordering & Room Service
THE PITCH
RATINGS
0 HT Score
Room Service by AeroGuest allows hotel guests to easily order and pay for food and beverage services through their mobile phones, streamlining the process and increasing guest satisfaction. The app is trusted by guests who have used it for check-in, digital key access, and communication during their stay.
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THE PITCH
RATINGS BEST FOR
87 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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IRIS hotel's Split Bill feature allows guests to split their bill across multiple devices and pay online, making it quicker and simpler for guests to settle their bill while allowing staff to track payments and balances efficiently.
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IRIS Mobile Ordering & Room Service
THE PITCH
RATINGS
87 HT Score
IRIS hotel's Split Bill feature allows guests to split their bill across multiple devices and pay online, making it quicker and simpler for guests to settle their bill while allowing staff to track payments and balances efficiently.
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THE PITCH
RATINGS BEST FOR
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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PRO by STAY has improved hotel food and beverage operations by allowing guests to order and pay from their smartphones, resulting in increased accuracy, faster processing times, and higher revenue. The product seamlessly integrates with the all-in-one guest system, enhancing overall hotel operations.
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STAY Guest App Hotel Guest Apps
THE PITCH
RATINGS
95 HT Score
PRO by STAY has improved hotel food and beverage operations by allowing guests to order and pay from their smartphones, resulting in increased accuracy, faster processing times, and higher revenue. The product seamlessly integrates with the all-in-one guest system, enhancing overall hotel operations.
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HITEC in Toronto and The Hospitality Show in Las Vegas are showcasing an array of groundbreaking hotel technology innovations that are reshaping the future of the hospitality industry. Through our in-depth analysis, we have provided you with a comprehensive overview of over 50 cutting-edge advancements that are driving this transformation.

From AI-powered chatbots and personalized guest experiences to contactless solutions and sustainability initiatives, these innovations have revolutionized various aspects of the hotel experience. The integration of technology has enabled hotels to cater to individual guest needs and preferences, offering personalized recommendations, predictive analytics, and seamless check-in experiences.

Augmented and virtual reality have opened up new possibilities for guests to explore destinations from the comfort of their rooms. Sustainability and eco-consciousness have become integral to hotel operations, with energy management systems, water conservation techniques, and green initiatives leading the way.

The emergence of IoT devices, robotics, and automated systems has transformed hotel rooms into smart spaces, enhancing guest comfort and convenience. Advancements in security and privacy, such as facial recognition and biometric authentication, contribute to guest safety and streamline operations.

By embracing these technological breakthroughs, hotels are ushering in a new era of hospitality that seamlessly combines human touch with the benefits of technology. The guest experience is being elevated, while hotel staff are empowered with streamlined operations, data-driven insights, and increased efficiency.

It is clear that these advancements are driving the industry forward and reimagining how we travel, connect, and create lasting memories. The future of hospitality holds tremendous potential, and by staying informed and adopting these cutting-edge innovations, hotels can continue to exceed guest expectations and shape the industry's landscape for years to come.

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Jordan Hollander
Jordan is the co-founder of Hotel Tech Report, the hotel industry's app store where millions of professionals discover tech tools to transform their businesses. He was previously on the Global Partnerships team at Starwood Hotels & Resorts. Prior to his work with SPG, Jordan was Director of Business Development at MWT Hospitality and an equity analyst at Wells Capital Management. Jordan received his MBA from Northwestern’s Kellogg School of Management where he was a Zell Global Entrepreneurship Scholar and a Pritzker Group Venture Fellow.