News

Empowering the next generation of hoteliers to embrace their greatest asset, technology

< HotelTechReport Blog

Marketing

Hotel Social Media Software Articles

Cover image

Technology in Hospitality: 17 Trends Shaping the Industry

by
Hotel Tech Report
1 month ago

 What will the next few years of innovation look like in the hotel industry? With so much innovation and change in the hospitality space, it can be difficult to decide what new software to purchase or where to allocate budget. Although the industry changes rapidly, it’s clear that a few key trends are driving hotels forward. In this article, we’ll walk you through 17 trends that are relevant to hotels of all shapes and sizes. Some trends, like the shift toward a mobile-first and cashless experience, transcend the hotel industry. Other trends, like mixed-use spaces and vacation rental marketplaces, spotlight the blurring of lines between short-term rentals, hotels, work space, and residential properties.

Cover image

Hotel Marketing on Snapchat: Understanding the Basics

by
Hotel Tech Report
1 month ago

If you’re surprised to see “hotel marketing” and “Snapchat” in the same sentence, you’re not alone. Although Snapchat boasts almost half a billion users, it’s not always top of mind for hospitality businesses who might think of a comprehensive social media strategy as one that includes just Facebook and Instagram presence. Getting ramped up on a new social media platform can be intimidating; that’s why, in this article, we’ll explain the ins and outs of Snapchat and how you can leverage it to meet your marketing goals. Snapchat opens new opportunities to build brand recognition, test a new advertising channel, promote special offers, and engage with a different segment of guests. Like with any marketing channel, Snapchat can help you attract new guests and nurture relationships with loyal guests.

Cover image

The Ultimate Guide to Hospitality Technology (2023)

by
Hotel Tech Report
3 weeks ago

Did you know the average small business uses 40 different software applications, and the average hotel uses around 20? In an ideal world, every system in your hotel’s tech stack would help you automate tasks, reduce costs, grow revenue, and deliver a five-star guest experience. But we understand that getting up-to-date on the myriad of technology solutions available to hotels can be daunting! Where do you even start?In this article, we’ll introduce you to each piece of the hotel technology landscape, from revenue management to reputation management and everything in between. Drawing on insights from over 10,000 hotel software reviews written by hoteliers across the globe, this article will also highlight some top software vendors in each category. For more detailed testimonials and additional software choices, you’ll want to click over to the full list of vendors. Let’s dive in!  9 Hotel Operations Software Tools that Drive EfficiencyThis category of software includes the most essential technology for hotel operations: checking guests in, reconciling accounts, handling payroll, and getting feedback from guests. Your hotel’s size and complexity will determine which systems you need; small, limited-service hotels might be fine with a PMS and a payment processor, but a large resort could benefit from each category of software.1. Property management systems (PMS): The PMS is the central hub for hotel operations. In this system, staff can check guests in and out, create and manage reservations, pull financial reports, manage guest profiles, and more. According to user reviews and analysis of system functionality, the top PMSs are Cloudbeds, Clock, and HotelTime, though there are over a hundred more great systems on the market.2. Staff collaboration tools: Hotel staff are scattered across different floors, buildings, and shifts, so a communication platform is necessary to keep everyone on the same page. Systems like hotelkit, Monscierge, and ALICE can replace analog methods like walkie-talkies and logbooks, plus they can track tasks, reduce manual errors, and increase efficiency.3. Housekeeping and engineering software: These tools digitize the operations of your housekeeping and maintenance departments, with the ability to automate task assignment, monitor real-time status of rooms or issues, and track task completion. Top software in this category includes hotelkit, Flexkeeping, and ALICE.4. Guest feedback and surveys: Do away with the paper comment cards and give guests a digital platform to voice their feedback, such as GuestRevu, TrustYou, or Revinate. Not only are these tech solutions easy for guests to use, but they also allow hoteliers to customize, automate, and analyze guest comments and complaints.5. Accounting and reporting: If your hotel accepts payments from guests and issues payments to employees and vendors, then you’ll benefit from an accounting and reporting system like myDigitalOffice, M3, or Omniboost. A modern accounting system reveals opportunities to reduce costs and maximize revenue, plus makes your accounting team more efficient with automated reports and integrations with other on-site software.6. Payments Processing: Most guests prefer to pay for their reservations with credit cards, but a payment processing system is necessary to get the funds from the guest’s card into your hotel’s bank account. Payment processors like Profitroom, Mews Payments, and Adyen charge a small processing fee, but they make getting paid as seamless as possible.7. Labor management: Hotels have dozens, if not hundreds, of employees, so scheduling is no easy task. Software such as Hotel Effectiveness’ PerfectLabor™, M3, and UniFocus include forecasting, insight into labor costs, and integrations with payroll and timekeeping systems. 8. Meetings and events: Whether your hotel has one private dining room or several floors of ballrooms and breakout spaces, meetings and events software can support every step of the sales and planning process - and the event itself. Highly rated meetings and events software includes Proposales, Event Temple, and Blockbuster by Duetto.9. F&B and point-of-sale systems: The pandemic accelerated demand for features like contactless menus and online ordering, so there has been a huge wave of innovation in the F&B software space. Vendors like RoomOrders, Bbot, and Oracle’s MICROS can help restaurants modernize their operations, cut costs, reduce reliance on delivery platforms, and strengthen relationships with customers. 7 Revenue Management Tech Systems that Improve Yield StrategyThe goal of revenue management is to sell the right room to the right guest at the right price, and revenue managers leverage a variety of software to achieve their RevPAR goals.1. Revenue management systems (RMS): The secret weapon of any revenue manager is the RMS; this system analyzes historical data, market supply and demand, and forecasts to recommend the rates most likely to maximize revenue and profitability. You might also hear revenue management software like IDeaS, Duetto’s Gamechanger, or Atomize referred to as “yield management systems” or “pricing engines.”2. Channel managers: A channel manager is the link between a hotel’s property management system and distribution channels like Booking.com, Expedia, and the GDS. Channel managers such as SiteMinder, Cloudbeds’ myallocator, and D-EDGE’s Smart Channel Manager allow hoteliers to make changes in one system, their PMS, rather than managing rates on each channel individually.3. Central reservation systems (CRS): Larger hotels or hotels that are part of a chain or group might use a CRS to centralize all bookings, whether they’re made by call center staff, the hotel’s own website, or a third-party channel. The CRS will then send reservations to the PMS for room assignments. Popular CRSs include Pegasus, Windsurfer, and GuestCentric CRS.4. Rate shopping and market intelligence: A key to revenue management success is selling competitive rates, but how do you know what your competitors are selling? Rate shopping tools, like OTA Insight, Siteminder Insights, and D-EDGE RateScreener, do the heavy lifting for you and present competitor rates and market forecasts in user-friendly dashboards and reports.5. Parity management: OTAs ask hotels to provide rate parity, meaning selling the same rate across all channels, and, as a hotelier, you don’t want OTAs to sell cheaper rates than your hotel’s website. Parity management tools, like OTA Insight, FornovaDI, and Triptease give hoteliers access to dashboards that monitor rates across all channels in real-time.6. Business intelligence: Revenue managers love data, but sometimes all that data is too much for Excel to handle. Business intelligence tools offer better solutions for slicing, dicing, and visualising data through dashboards and reports suitable for studying historical performance or predicting the future. Top BI applications include OTA Insight, Scoreboard by Duetto, and ProfitSage.7. Upselling Software: Driving incremental revenue per guest is possible with upselling tools that automate the entire process - and use profile data and historical trends to serve the most compelling, personalized offers to each guest, like room upgrades or F&B items. Tools like Oaky, EasyWay Smart Upselling, and GuestJoy also enable hoteliers to start the upselling process before the guest arrives on property. 9 Guest Experience Platforms to Improve Satisfaction ScoresHow do you create a five-star guest experience in the digital age? A plethora of systems exist to delight guests, from contactless check-in solutions to modern in-room entertainment.1. Guest messaging: Messaging platforms allow hotels to communicate with guests via their preferred platform: text messaging, email, or even apps like WhatsApp and Facebook Messenger. Top-rated systems like Monscierge, Whistle, and EasyWay support automated messaging and one central dashboard where staff can respond.2. Keyless entry: Keyless entry software enables a guest to unlock their room or other secure areas like gyms or pools with a wave of their smartphone. Systems like Mobile Access by ASSA ABLOY, FLEXIPASS, and Openkey.co offer integrations with PMSs for a seamless arrival experience.3. Guest apps: Digitize your in-room directory with a hotel app like ALICE, INTELITY, or Duve. These downloadable apps put everything guests need to know at their fingertips, from contact info and directions to room service menus and local recommendations. 4. Contactless check-in: In the wake of the pandemic, guests prefer a contactless arrival process, and software like EasyWay, Canary, and Duve make it easy for hotels to pivot to a fully digital check-in. Functionality includes ID scanning, digital registration cards, upselling, payment processing, and arrival time coordination.5. In-room tablets: Just like the smartphone replaced our digital cameras and rolodexes, an in-room tablet can replace your rooms’ telephones, directories, room service menus, TV remotes, thermostats, and more. Tablet providers like SuitePad, Crave Interactive, and INTELITY are even proven to increase guest satisfaction and revenue.6. Energy management: These systems have two goals: decrease your hotel’s energy costs and reduce your hotel’s environmental impact. Vendors like Verdant Energy Management Solutions, Telkonet, and EcoStruxure are designed with hotels in mind and seek to not only decrease costs, but also enhance the guest experience.7. Guest room entertainment: Today’s guests want more than local cable channels on their guestroom TVs; systems like Monscierge ZAFIRO IPTV, and Sonifi provide interactive content and entertainment for all types of hotels, plus additional marketing and engagement opportunities you couldn’t get with traditional TV.8. Mobile ordering/F&B: Bbot, RoomOrders, SABA F&B Ordering, and other systems provide an essential piece of technology for hotels and restaurants: mobile ordering. With this software, guests and customers can access menus, place orders, and pay from their smartphones, and F&B outlets can better manage order fulfillment and deliver an end-to-end contactless experience.9. Hotel Wi-Fi: What was once a premium add-on is now an essential amenity at hotels, especially with a growing segment of travelers working remotely. To offer reliable high-speed internet access, hotels can partner with vendors like Cisco (Meraki), Percipia, or GuestTek that offer implementation services and ongoing support. 9 Marketing Tools to Lower Acquisition Costs and Drive Direct BookingsOf course, you don’t need any of the software listed above if nobody knows about your hotel! Marketing software allows you to tap into new audiences of guests and build relationships with your existing guest base.1. Booking engines: For hoteliers seeking to increase direct business, a booking engine is essential. This software allows guests to book reservations on your hotel’s website by displaying rates and availability from your PMS, then integrating reservations into the PMS. Cloudbeds, Bookassist, and SiteMinder offer some of the best booking engines. 2. Reputation management: A reputation management tool helps you request, track, analyze, and respond to guest reviews across sites like Tripadvisor and Google and your own surveys. Some of the industry leaders are TrustYou, GuestRevu, and Revinate, and they can even assist in increasing guest review scores by revealing insights about guest sentiment.3. Website builders and content management systems (CMS): Outsourcing your website design isn’t necessary with a CMS; these tools allow you to build, edit, and organize website pages and content, and they support integrations with booking engines, payment processors, widgets and more. Smart CMS by Bookassist, Profitroom, and Net Affinity are some of the top website builders.4. Direct booking tools: If you want to increase direct bookings, then an app like Triptease, Hotelchamp, or TrustYou can boost the number of shoppers who complete bookings on your hotel’s website. These tools let you display personalized messages, snippets of guest reviews, price comparison widgets, and more - all of which give guests reasons to book direct instead of on an OTA.5. Digital marketing agencies: Don’t have the time or resources to handle digital marketing in-house? A digital marketing agency can lend their expertise to help your hotel succeed in search engine marketing, social media, content creation, and PR. Bookassist, Avvio, and Net Affinity are some of the leaders in this space.6. Social media tools: Whether you’re trying to build a new audience or stay in touch with past guests, social media is an important component of your hotel’s marketing strategy. Social media vendors like BCV, Sprout Social, and Travel Media Group can help you achieve your reach and engagement goals.7. Metasearch and ad tech: Metasearch channels, like Google, Kayak, and Tripadvisor, are powerful drivers of traffic to your hotel website - if you leverage them effectively. These sites require special connectivity and a bidding strategy, and tools like Bookassist, Avvio, and Koddi will help you manage budgets, track attribution, and understand market dynamics.8. Website live chat/chatbots: Potential guests shopping on your website want answers now - without needing to pick up the phone. A chatbot, like one from Asksuite, Quicktext, or Whistle, use artificial intelligence to answer guest questions quickly and accurately, plus capture leads and increase conversion on your website.9. Hotel CRM: Your database of guest email addresses is a gold mine - if you can leverage it strategically. A CRM system, such as Revinate, Profitroom, and dailypoint 360, allows you to capture email addresses on your website, send automated messages throughout the guest’s journey, create segments of profiles with specific characteristics, and analyze open rates, click-through rates, and conversion. F&B and MICEThe food and beverage and meetings and events components of the hotel industry have their own technology solutions too. Whether you’re trying to streamline your room service offerings or support citywide conferences in a maze of meeting spaces, you can find software to help you execute any type of service or event.1. Restaurant management: In order to run a restaurant smoothly, restaurateurs leverage point-of-sale software to manage stock in real-time, handle transactions, reserve tables, run reports, and more. Popular restaurant management software includes Vento ePOS, Oracle MICROS, and Lightspeed POS.2. Mobile ordering and room service: Contactless service is the latest trend in F&B, but it seems likely to become the norm. Mobile ordering systems, such as Bbot, RoomOrders, and SABA F&B Ordering, allow restaurants to upload digital menus, accept online orders, and receive contactless payments, and customers can feel confident in more efficient service and accurate orders and bills.3. Meetings and events intelligence: This category of software aims to help hoteliers maximize their meetings and events business by understanding market dynamics, uncovering insights about attendees, and optimizing pricing and space usage. Top meetings and events intelligence tools include Blockbuster by Duetto, IDeaS (SmartSpace), and Get Into More.4. Group sourcing and RFP tools: Without software to assist, the RFP process is tedious. RFP software, such as Proposales, MeetingPackage, and Venuesuite, moves this process online and helps you to automate it, making all the back-and-forth more efficient and helping sales teams reach their goals.5. Event management: Software doesn’t just help your sales team seal the deal, but also to plan and execute the event itself. Event Temple, Tripleseat, EVENTMACHINE, and others provide functionality to send proposals, get e-signatures, manage traces, communicate with clients, and create and edit BEOs and agendas. Looking for more resources on hotel industry software? Download the free 2021 HotelTechIndex Market Leaders Report.

Cover image

The 9 Most Futuristic High Tech Hotels in the World

by
Hotel Tech Report
4 weeks ago

The pandemic accelerated technological transformation across the hospitality industry. Contactless has become a must-have, fitness centers have gone virtual, guest communications have moved to mobile, and self-service has become standard.While some hotels found themselves rapidly deploying new technologies, other hotels have been playing the tech-long game for years. Here are some of the world’s most notable high-tech hotels.We've covered the tech strategies of great hotel groups like Viceroy and Noble House who implement everything from contactless check-in to digital concierge but this article focuses on some more wacky tech implementations with a bit of focus on form over function.  This list features some pretty cool hi-tech gadgets and hotel room amenities that go above and beyond the typical flat-screen tv.  Some of the cutting-edge technology on this list may off-put more traditional travelers but will undoubtedly hit the spot for tech-savvy millennials.Rather than layer technology onto the operation, these properties embed technology into the fabric of the operation, making it a focal point and key feature. Some use it as an Instagrammable moment at a specific location while others structure their entire brand around the tech-enabled guest experience. Either way, technology is front-and-center at these hotels. Henn Na Hotel, Japan“The Robot Hotel” Tokyo has become the marquee high-tech hotel. The brand concept is “commitment to evolution,” which appears across its operation in the form of robots. Lots of robots! The brand claims to be the world’s first hotel staffed by robots -- and there’s really no disputing that, as guests are greeted by robots at the front desk. At one property, the front desk is even staffed by dinosaur robots and iPad kiosks, which is quite the experience.  Other high-tech features at some locations include a robot barista frothing lattes, espressos and teas, as well as a 360-degree VR space for guests to immerse themselves in virtual reality experiences. The hotel is also fully enabled with Wifi powered facial recognition, which eliminates the need for a hotel key altogether. Guests can access the property, and their individual guest rooms, seamlessly using biometrics. Very futuristic, indeed! YOTEL, New York CityThe YOTEL brand has been synonymous with technology since it opened its doors near  Times Square. The showstopper was a massive robot arm dominating the lobby, providing automated luggage storage for guests (as well as safety deposit boxes to store valuables). The YOBOT also provides self-service check-in, which puts the brand far ahead of today’s contactless guest experience. The rooms -- called cabins -- may be small, but YOTEL uses technology to deliver its promise to “give you everything you need, and nothing you don’t.” This includes Smart TVs so that guests can connect their own devices and choose their own entertainment.The guest rooms also use motorized beds as space-savers and motion-activated sensors for lighting and AC to reduce carbon emissions. It’s all about efficiency, delivering an outsized guest experience in even the smallest spaces. Blow Up Hall 5050, PolandThe Blow Up Hall 50/50 is an impressive mix of form and function. Designed by BAFTA-award-winning artist Rafael Lozano-Hemmer, the hotel combines a restaurant, bar, gallery, and hotel into a unique vibe. There are several digital art installations, including a commentary on surveillance capitalism embedded right within the lobby.  The property eliminates the traditional touchstones of the hotel experience: there’s no front desk. The guest’s smartphone provides access to the property, from check-in to room keys to staff communications. The phone also acts as a room finder: after opening the app, the assigned room lights up and the door unlocks automatically. It’s these small tech flourishes that reinforce the property’s sense of mystery and intrigue. Hotel Zetta, San FranciscoAt the center of Silicon Valley, the centerpiece of Hotel Zetta is most definitely its virtual reality room in the lobby. Designed by a local tech startup (naturally), the VR cube gives guests a fully-immersive opportunity to experience virtual reality. There are also Nintendo Switch consoles and Oculus VR headsets available so guests can experience next-generation technology in the comfort of their rooms.   Other tech touchstones include a vintage Atari Pong table in the Zetta Suite, which is modernized to include both the classic game and a Bluetooth speaker to play personal playlists. Each guest room is also equipped with Alexa-enabled voice control in every room. Guests can order a meal from room service, set an alarm or learn about on-property dining specials.  Kameha Grand, ZurichThe Kameha Grand isn’t one of those kitschy places that you’re embarrassed to stay at. Quite the opposite: the high-end “lifestyle hotel” is part of Marriott’s Autograph collection. And, with rooms designed by Marcel Wenders, it’s got all of the trappings of a luxury property. Rooms  Our favorite rooms are, of course, the Space Suites. It’s the most futuristic room type on this list because it quite literally connects to space. The in-room TV features a live feed from NASA TV so that you can fuel those space dreams. The atmospheric vibes will contribute to that dreamy feel, with “outer space furnishings have been designed down to the smallest detail with a floating bed, pictures of galaxies, hovering astronauts and models of rockets.” Far out! Virgin Hotels The Virgin Hotel brand has always been tech-forward and guest-centric. Even prior to the pandemic, the brand empowered guests to control their own experiences right from the palm of their hand. Now, those features are dramatically expanded to be even more contactless.  Named Lucy, the app allows guests to skip check-in, using their phone to select rooms and unlock doors. Guests can also use the app to order room service, adjust room temperature, control entertainment (in-room streaming and Apple Music), plan their trip around the city, or even follow custom exercise routines by Fitbod.Following on smartly with its brand promise, the app also offers three preset lighting modes for guestrooms:  Get Lit for full brightness, Get in the Mood for dimmed relaxation, and Do Not Disturb for sleep. By putting all of these elements together into a single interface, Virgin Hotels puts the guest in control.  25hours HotelsAnother brand that’s focused on high-tech without losing high-touch hospitality is 25hours. Thanks to an in-house multidisciplinary think tank, the Extra Hour Lab, the brand experiments with new ways of engaging with guests, both through digital and analog channels.That balance plays out in Cologne, where the record store greets guests alongside  Perhaps that’s one aspect that distinguishes the futuristic, high-tech hotels: those that understand how to inject storytelling into the experience alongside the latest technology. CityhubA hybrid between a comfortable hotel and a convivial hostel, Cityhub is futuristic in both its technology and its approach to hospitality. It’s part of a new wave of brands that blend categories and use technology to enable a more social experience.The Cityhub brand has an app but it also takes a cue from Disney and offers RFID wristbands. These bands are used not only for check-in and property access, but also  at the bar, cafe or vending machines, where guests can serve themselves and charge their rooms. Without having to constantly pull out their phones, there’s a more personal element to the experience.  Each “hub” has its own customizable lighting, temperature and audio streaming, so guests can control their vibe. There’s also an on-property social network, giving guests a digital lobby to meet and plan real-world adventures. The Atari Hotel, Las Vegas (coming soon!)A notable mention is the upcoming Atari Hotel in Las Vegas.  This property will blur the boundaries between hotel and immersive experience, building on Las Vegas’ long history of blending entertainment with hospitality. The experience is straight out of Blade Runner: bright lights, massive marquees, and an “everywhere you look” focus on gaming.  The Atari Hotel points to a far-more futuristic vision of hotels than anything else on the market today. It very well could be the first hospitality experience built just as much for the virtual world as for the physical one.Guests can host friends in their rooms for gaming marathons, with consoles, batteries, and spare controllers available for delivery. The Atari Hotel may redefine the category and establish a new mainstream travel trend: the gamer circuit.--What are your favorite high-tech hotel amenities? Let us know if we missed any key ones like hotels with crazy underwater speakers, air conditioning activated by motion sensors, cool touchscreen applications, and more!

Cover image

How to Maximize Your Resort or Hotel Marketing Channels with Visuals

by
Julia Manoukian
10 months ago

Hotel marketing is in a constant state of flux, but some things are the same as they were five, 10, even 20 years ago.Websites are still the number one hotel marketing channel because they generate the highest margins. Sure, online travel agencies (OTAs) can take up to 30 percent of booking revenue but you need these agencies because of their enormous distribution power. Booking.com alone has 420 million monthly visitors. That's more people looking for hotels (including yours!) than the entire population of the United States.But there's something that's even more important for your hotel marketing success — visuals. Travelers respond to what they see, rather than what they read or hear, and the right images and videos will send room sales into the stratosphere. Here are some visual content marketing tips that will help your hospitality brand increase brand awareness, conversions and direct bookings.  User-Generated Content WorksIf you haven't incorporated user-generated content (UGC) into your hotel marketing strategy, you may be missing out on a huge opportunity. This visual marketing strategy focuses on genuine travelers and their experiences and delivers a good ROI, especially when targeting young people.Eighty-four percent of millennials don't trust traditional advertising — in fact, many of them don't respond to it at all. UGC resonates so well with these travelers because it cuts through all the noise and features real people in real situations. UGC galleries on your website, for example, curate content from social media platforms like Instagram, so you can highlight authentic travel experiences to prospects.  Use Visuals on Your WebsiteThe average website conversion rate is just 2.2 percent, but you can increase conversions by using the right images and videos. Optimize the design of your website and swap out large chunks of text for eye-catching images of travel destinations and hotel amenities — that centuries-old local landmark up the road, your impressive plunge pool, your mouth-watering breakfast buffet... you get the idea!Website visuals work because a massive 80 percent of people remember what they see, while just 20 percent remember what they read. Moreover, websites that feature visual content grow traffic 12 times faster than sites that don't. Using a combination of UGC and professional photography photos could encourage more visitors to book hotel rooms. Optimize your website even further by personalizing content. Arizona Biltmore, for example, incorporates a personalized experience bar on their site, which offers suggested experiences to prospective travelers.   Depending on the kind of experience a visitor is looking for, the Biltmore will be able to serve up content that performs well with that target segment.Why is this even important? Seventy-four percent of customers feel frustrated when websites don't personalize content. Provide Distribution Partners With Visuals That WorkRegardless of what you think about online travel agencies, they are important. (Thirty-nine percent of customers book hotels and travel experiences through OTAs on mobile devices, for example.) You need to maximize your relationship with these partners for greater returns. Supply OTAs with your best-performing visuals to increase bookings — visuals that you know will convert customers or drive revenue.Global distribution systems (GDS) — huge networks that use real-time inventories to enable hotel, flight, and car rental bookings — are just as important, so consider providing them with your top-performing visuals as well. Again, a combination of UGC and stock images will help you convert customers into bona fide guests.--Not every hotelier wants to rely on OTAs to drive room bookings but, whether you use these agencies or go it alone, you have to use visuals on your website. It's simple: Travelers prefer visuals to text, and the best images and videos can make or break the decision-making process. Continue to trial, test and tweak the visuals on your site to see what’s driving the most interest from your travelers. 

Cover image

How to make your hotel more Instagrammable

by
Lisa Apolinski
4 years ago

In the world of social media, focusing on how to make your property more “Instagrammable” (meaning, more people wanting to share a photo of your property on Instagram) can not only help with branding, but has also been shown to impact website traffic. Whether it is an art installation in your lobby by a local artist, guest rooms with interesting décor or a photo-perfect spot, encourage your guests to tag your location and share their amazing photos.So how can you achieve this “Instagrammable” status? Here are a few quick tips to get some “Insta love” from your guests – starting with your own Instagram feed.Can you picture it? The platform is visually driven, so your engagement should be as well. When you take photos of your property and guest rooms for your own Instagram feed, capture moments and showcase something that catches the eye. Also, filters are abundant on Instagram, so you want to use them to make your photos interesting and visually engaging. However, have a consistent look with your images to help you stay in-brand.#besthashtag: Yes, you can and should use hashtags on Instagram. When you are choosing your hashtag, remember why hashtags are used. Be more specific when choosing your hashtag to reduce competing posts using that same hashtag. Also, having a few hashtags can be appropriate, but listing too many can look unprofessional and come off as inauthentic. If you are not sure how many to use, look at your top competitor. Start with that number of hashtags from your competition and modify as needed.Be insightful. The Insights feature of your business account provides valuable information on when followers are most active, and therefore most likely to see your posts. This includes what days are better for catching your followers on the platform and what times work best. You should also post at different times, including the weekends, to see when you get the most “Insta love”.Get your Instagram account up and running and see your property become “Instagrammable”.

Cover image

Use Instagram To Get Direct Bookings With FOMO

by
Lara Salomon
4 years ago

With 52% of Facebook users admitting that their friends’ photos inspired their travel plans, it’s abundantly clear that Fear Of Missing Out, or FOMO as the young’uns are calling it these days, is real, and if you aren’t taking advantage of it, you’re missing out on a great opportunity.Embracing the FOMO that people feel is less about showing potential guests what your rooms and amenities look like, but rather showing them what a stay with you feels like. You could do this by: Making sure that your property is photographable and video-ready to encourage your guests to share their trip Making the most of those guest photographs once they’re shared Taking professional photographs that show off your property’s best side But, one of the most important parts of inspiring a fear of missing out in your potential guests is reaching the kind of guests who are looking for just the experience that you have to offer. And what better place to do that than the home of online photographs — Instagram?    What your guests seeBy showing off not just what your rooms look like, but how your property fits into its surrounding areas, you can attract guests who want to be seeing your view and experiencing your surroundings. Seeing New York’s beautiful city skyline through your hotel room’s window, or a serene seascape in Greece from your deck can inspire potential guests to picture themselves at your hotel, and see them booking through you when they are ready to plan their trip.      What your guests doSome guests travel to experience new places, others want nothing more than to spend a week curled up in a comfortable bed with a great book. By showing the world what it is that your guests enjoy doing at your hotel, you can inspire those who are looking for the kind of getaway that you provide — whether that’s one spent relaxing poolside, practicing yoga in a forest, luxuriating in a spa, or simply taking in the spectacular view.

Cover image

Leveraging your property view through digital engagement

by
Lisa Apolinski
4 years ago

Properties by and large offer some amazing views and vantage points. And while being on the property clearly allows guests to take in that view, are you using digital engagement as additional leverage?  Here are some tips to use digital for highlighting your property view.Virtual tour: Virtual tours are very popular for new homes and unique floor plans. This is also a great digital way to provide a virtual peek to your property location and view. You can start with the indoor space that leads to your view, such as a restaurant, lobby or meeting room. The key here is to be sure to have the virtual tour move all the way to the best vantage point and allow the full expanse of your view to be part of the virtual tour.Time lapsed video: If you have an amazing viewpoint for the tide moving in and out, sunset expanse or simply a bird’s eye view over the city from day to night, consider using time lapsed video to show the changes in your view and the transformation that makes that view a must-see. These videos should be no more than 15 seconds and highlight the one aspect that makes guests take time out to watch.Your guest perspective: I always love inspiring guests to show their experience – whether it is with photos, video, or even a live feed. Encourage your guests to share their digital capturing on your social channels (free appetizer or signature drink and a clear place to capture the view) and provide a hashtag that not only indicates the property but the aspect of the view as well, such as the sunset or city night view. This gives some structure and incentive for guests to share their perspective on your social channels.Your property is something you want your guests to see in person, so give them a teaser with tailored digital assets that will engage and inspire them to take in the view.

Cover image

[PODCAST] Freehand Creator and Angel Investor Roy Alpert on Using Technology to Create Revolutionary Hotel Brands

by
Jordan Hollander
3 years ago

Prior to joining The Sydell Group, Roy worked as a consultant for Edition Hotels/Ian Schrager, Thompson Hotels, and the One Group where his focus was on developing nightlife and entertainment concepts and initiatives. Roy’s work focused on the development of hotel positioning strategies to enhance brand equity objectives. Previously, Roy worked for Morgans Hotel Group as the Marketing Manager at the Shore Club Hotel’s SkyBar. At Sydell, Roy’s work is focused on the development of food and beverage concepts, branding and marketing strategies, and strategic partnerships that together create the unique brand culture of Freehand.