News

News & analysis driven by the Hotel Tech Report platform and global community.

< HotelTechReport Newswire

Press releases

Cover image

The Best States to Work in Hospitality

by
Hotel Tech Report
7 hours ago

Wyoming is the best state to work in hospitality due to affordable rent costs, high salaries, and lots of vacancies in the sector Nevada and North Dakota take second and third, respectively New research has revealed the best states to work in hospitality, with Wyoming coming out on top.  The study by hotel software company HotelTechReport analyzed official data from the US Bureau of Labor Statistics on employment, salaries, and vacancies in all hospitality jobs across the 50 states to see which state was best for working in hospitality.  It found that Wyoming was the best state to work in hospitality, offering a good average hospitality salary of $37,530, with only 35% of it going towards rent. There’s a good portion of hospitality jobs with 3,239 employees in the industry per 100,000 jobs, and a decent number of vacancies with 161 per 100,000 people. Combining all these factors gives the state a score of 79.32 out of 100 on the hospitality job index – the highest out of all 50 states. The Mountain West state is home to Yellowstone National Park, with visitation numbers reaching nearly five million in 2021.  Nevada takes second place on the list, offering many existing jobs, with 3,992 of every 100,000 jobs in the state being in hospitality. A high portion of salary goes towards rent in the state with an average yearly rent of $25,800 and an average salary of $37,554. However, the high number of vacancies with 233 hospitality openings per 100,000 people meant it scored a high 78.58 out of 100 on the hospitality job index. Nevada is home to one of America’s most popular tourist hotspots, Las Vegas, which saw 32.2 million tourists visit in 2021.  Coming in third place is North Dakota, which receives a score of 73.49 out of 100 on the hospitality job index. It had the lowest amount of a hospitality salary going towards rent out of the top ten with just 25%. This is due to the average rent in the state sitting at just $9,972 a year which is a quarter of the average hospitality salary in the state of $39,652. Additionally, it also came in with a good amount of vacancies, with 199 per 100,000 people in the industry and 2,335 employees for every 100,000 jobs in the state.   HospitalityJobIndex© data compiled by HotelTechReport   South Dakota comes in fourth place thanks to a score of 72.41 on the hospitality job index, with a similar balance in statistics to North Dakota. It has a low percentage of the average hospitality salary going towards rent, in addition to 2,926 people employed in hospitality per 100,000 jobs and 188 vacancies in the industry per 100,000 people.  Rounding out the top five is Hawaii, with The Aloha State boasting the highest average hospitality salary of any state in the top ten, in addition to a high amount of existing employees in the sector with 3,113 per 100,000 jobs. It also has the highest amount of hospitality vacancies per 100,000 people, with 249, giving it a score of 70.28 on the hospitality job index.  Commenting on the findings, a spokesperson from HotelTechReport said: “This data highlights not only where the hospitality sector is booming, but also where those working in it can live comfortably in terms of financial stability. Additionally, the statistics of states with tourist hotspots like Yellowstone in Wyoming or the Las Vegas Strip in Nevada show tourism’s effects on the industry itself.”  This study was conducted by HotelTechReport, a site that allows users to review, compare and evaluate top hotel management software providers.   ENDS Methodology:  From each state, salary and employment data was collected on the following occupations from the Bureau of Labor Statistics:  First-line supervisors/managers of housekeeping and janitorial workers  Hotel, motel, and resort desk clerks Lodging managers  Maids and housekeeping cleaners  Waiters and waitresses  Average rent data by state data was collected from Zillow Job vacancy data was collected from Indeed Each state was scored on how much of the average hospitality salary was used on rent, the number of employees in hospitality per 100,000 jobs, and the number of vacancies per 100,000 people to form the ‘hospitality job index’ score.

Cover image

HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

by
HotelRunner
17 hours ago

The industry’s one and only event dedicated entirely to the needs of luxury and boutique hoteliers is confident to go above and beyond to help its visitors whether they are looking for inspiration, innovation, or simply something new. Dedicated to offering an end-to-end hospitality solution to its partners, HotelRunner will be at the event to showcase its products and services. Along with HotelRunner’s expert representatives, directors, Founders and Managing Partners Ali Beklen and Arden Agopyan will also be at the booth #1631 to engage face-to-face with luxury, boutique, and independent hotel partners, create valuable and long-lasting connections, and have a chance to enhance relationships with current partners. From independent to chain hotels, from boutique to resort hotels supporting all types of accommodations, HotelRunner empowers hoteliers with a comprehensive set of tools. It allows them to get direct reservations and payments from their website, attract guests from all over the world by connecting to over 150 OTAs, increase visibility by showcasing their hotel on alternative sales channels, manage their entire operations, and engage with guests. Above all, it minimizes manual work, saving hoteliers the time and effort to properly take care of their business and guests. The Independent Hotel Show London is designed to satisfy the demands of hoteliers by bringing together select hotels and the finest service providers. The HotelRunner Team will be in London on the event's 10th anniversary to help hotels to increase their profitability and efficiency, stay ahead of the competition and grow their business.

Cover image

IDeaS Releases the Ultimate Buyer’s Guide for Rethinking Revenue Management in Today’s Hospitality Industry

by
IDeaS
1 day ago

IDeaS Revenue Solutions, a SAS company, the world’s leading provider of hospitality revenue management software and services, today announced the release of its Annual Hotel Revenue Management Ultimate Buyer’s Guide. The Guide was designed to help hospitality professionals who are facing serious post-pandemic challenges such as labor shortages, supply chain disruptions, inflation, and economic slowdown, There are many options for revenue management solutions in the market today. Gaining insight into the nuances and capabilities of different pricing tools and revenue management systems is critical ahead of any revenue management software (RMS) purchase. The 2022 Revenue Management Buyer’s Guide provides: Key benefits of an RMS and detail to better understand the technology Best options for consideration when selecting an RMS vendor Insight into the distinctive features and benefits of RMS solutions A comprehensive comparison matrix between IDeaS solutions and competitors Information to calculate the return on investment of RMS Dr. Ravi Mehrotra, co-founder and chief scientist, IDeaS, said: “If the past two years have shown us nothing else, it has made it clear that the industry must do more with less. At IDeaS, our job is to ensure our clients understand how best-in-class revenue management solutions can help them maximize profitability. However, there are important distinctions in the capabilities between pricing tools and revenue management systems. We believe our Ultimate Buyer’s Guide will provide insight into these differences and answer key questions to inform the industry about RMS technology.”

Cover image

M3 Releases Geofencing and Beacon Features Within Labor Management Mobile App

by
M3
1 day ago

M3 announced more tremendous enhancements, including geo-fencing and beacon technology, to its proprietary Labor Management app, M3 Labor. With this new feature functionality, users of M3 Labor now have the ability to set up a specific location radius where employees can punch in and out on-site. These new features are targeted to ensure that hotel employees are clocking in and out when and where they should be while not allowing the option to do so anywhere else – eliminating the opportunity for false and inaccurate punching. These new features allow property managers to define boundaries where the employee is able to submit punches from their handheld device. Geocoordinates can also be used to pinpoint a unique location within the physical footprint of the property. Using a Beacon provides more specific location restrictions, typically requested for sub-department restrictions within a property, such as rooftop bars and restaurants. With these innovative time punching features, hotels will no longer need to use a tablet or time clock for punching, although, the tablet option remains available for customers preferring not to use smartphone technology. Once punching is turned on within the M3 Labor App, users can set up geo-fencing by clicking add fence and setting a radius around its location. The perimeter technology is live instantly and requires no additional setup. This feature offers hoteliers the ability to feel confident that employee punches are accurate; and in return, possibly saves the hotel time and money. M3 initially launched M3 Labor in June 2021 which allowed management users to easily monitor hours as well as performance KPIs from their mobile devices via custom labor variance dashboards. These dashboards present metrics, such as hours worked, labor dollars, and POR (Per Occupied Room); however, M3 had its sight set on continuing to add feature functionality that would make managing labor easier for hoteliers. M3’s proprietary workforce management solution, Labor Management, was made to simplify technology for hoteliers and is used by over 32,000 employees working in over 1,000 hotels across North America and Canada. M3 Labor allows users to monitor their largest expense, labor, in the palm of their hands. M3 continues to release new features within the app to further simplify processes for hoteliers. Current and future M3 Labor Management customers can now download and access the app in the Apple App Store or Google Play Store using their Labor Management login credentials. The app is available for both iOS and Android devices.

Cover image

HotelREZ X Oaky Partnership: Unlocking Automated Upselling Opportunities for Over 2,500 Independent Properties and Groups.

by
Oaky
1 day ago

Oaky, the automated, guest-first upselling platform for hotels, recently entered into a strategic partnership with HotelREZ Hotels & Resorts, one of the leading distribution, sales and marketing partners for independent properties and groups. This agreement makes Oaky the new preferred upselling partner for 2,500+ establishments in over 100 countries currently working with HotelREZ. The goal is to support HotelREZ Members in generating more ancillary revenue by making automated upselling more accessible and effortless for them.  Through this collaboration, HotelREZ members can explore the concept of automated upselling. They will discover how a platform such as Oaky can benefit their daily operations, improve the guest experience and generate incremental revenue. This will equip them with valuable knowledge on upselling and best practices, thus empowering them to confidently leverage this approach at their hotels. Even guests booking through GDS, OTAs and leisure operators become reachable via pre-arrival upselling through Oaky for hotels using HotelREZ to distribute inventory across these third-party channels. This is a powerful benefit since sending targeted offers ahead of the stay strengthens brand recognition among future guests and lets them customise their stay. It also allows hotels to collect data they can use in further communication and to build brand loyalty. “We’re delighted to enter this partnership with Oaky and give our members the chance to explore the potential automated upselling has for hotels and travellers. It’s time for more properties to embrace it and offer personalised add-on options to both direct bookers and guests coming from third-party sources. We’re excited to introduce our members to Oaky, to benefit from their award-winning platform and comprehensive expertise,” says Mark Lewis, CEO, at HotelREZ. Of course, Oaky’s current hotel clients also stand to benefit from this new partnership. Given that only a fraction of bookings usually come via direct channels, HotelREZ provides an important opportunity for properties to distribute their rooms across global and regional OTAs, leisure operators and GDS. By opening doors to these new distribution channels, HotelREZ allows hotels to significantly increase their exposure among new client segments. This also includes target markets which still prefer booking via GDS such as the media and government organisations as well as the construction and logistics industries.  “We’re excited to be named HotelREZ’s preferred partner for upselling and to support their members with our experience and know-how on the topic. It’s also great to know that our clients have access to this group of well-established and seasoned distribution experts who offer access to an exceptional range of third-party channels. That will help properties promote their inventory even more effectively and plays perfectly into Oaky’s goal of helping hoteliers maximise their revenue,” says Erik Tengen, Co-founder, at Oaky.   ABOUT HOTELREZ HotelREZ Hotels & Resorts was founded in 2004 by Mark Lewis, an experienced hospitality industry professional and entrepreneur. The company has grown to be one of the leading hotel representation companies dedicated to marketing and connecting independent properties with bookers worldwide. HotelREZ now provides distribution, revenue, sales consultancy and marketing services and support to more than 1,500 hotels, apartments and hotel groups in over 100 countries including private label GDS chain code solutions. HotelREZ Hotels & Resorts is a SAAS company. HotelREZ manages the brand Best Loved Hotels, a collection of unique global individual properties, with a dedicated GDS Programme, together with a Website, aimed at the high-end leisure agency and traveller. HotelREZ also incorporates the global World Rainbow Hotels, the world’s only GDS enabled LGBTQ global hotel consortia representing some 1200 hotels in 230 destinations across the globe.  

Cover image

Amadeus Launches the World’s Most Comprehensive Air Traffic Forecast

by
Amadeus
2 days ago

As global travel demand increases, tourism organizations need access to reliable data, with a forward-looking view of what is happening in the industry to make informed decisions.   Building on the success of the hospitality industry’s most robust business intelligence suite, comprised of hotel occupancy data from over 35,000 hotel partners and multiple sets of air data, Amadeus recently launched Air Traffic Forecast. The enhanced level of insight provides a global view of the estimated number of air passengers traveling six months into the future, unlocking a holistic view of the traveler journey from scheduled departure to end destination. Powered by Amadeus’ proprietary algorithms using a combination of global forward-looking air bookings and global air schedules, tourism organizations can now gain visibility into air travel patterns and trends including air search, capacity, number of flights, bookings, and arrivals. This information can help convention and visitor bureaus (CVBs) and destination marketing organizations (DMOs) assess the need for new routes and tailor marketing campaigns to capture travel demand, while investors can prospect new business opportunities. “Air Traffic Forecast is part of our ongoing development and innovation efforts that contribute to Amadeus leading the travel technology and data insights space,” said Joe Ahmed-Youssef, Executive Vice President for Business Intelligence and Data Solutions, Hospitality, Amadeus. “With so much volatility across the travel ecosystem, having access to reliable, accurate forecasts will allow tourism organizations to drive growth while capitalizing on all revenue opportunities available.” Amadeus’ Air Forecast data is available as part of a larger suite of versatile, forward-looking Market Intelligence insights, helping customers to make strategic decisions and grow their businesses.  

Cover image

Mallorca Ç Collection Boost F&B Revenue By 124% with IRIS App

by
IRIS Systems
2 days ago

Mallorca Ç Collection, has opted for IRIS’s hotel app for their second luxury property, El Vicenç de la Mar, following its successful deployment at sister hotel El Llorenç Parc de la Mar where F&B revenue increased 124% year on year. IRIS, the global provider of guest experience and F&B apps, provides the boutique hotels with online F&B ordering, digital guest services and a hotel directory through its cloud-based hotel app. Mallorca Ç Collection, which manages both hotels, was keen to deliver a high-tech, digital guest journey and maximise sales across their gastronomy outlets. Results at El Vicenç de la Mar so far have surpassed expectations with F&B sales and orders growing over 11% weekly in the first month. Rubén Zamora, Director at El Vicenç de la Mar, added “We wanted to provide our guests with a sustainable, digital experience that will enhance their stay and give them everything they need - and the IRIS app does exactly this. We have seen impressive sales results through the app at its sister property El Llorenç Parc de la Mar, and so far, we are delighted with the performance at El Vicenç in such a short space of time. The sophisticated platform helps improve the guest experience whilst enabling us to power up our ancillary revenue growth and be more cost effective.’’ The app is delivering an increased number of orders, with higher order values, in a paperless fashion. Likewise, service requests and spa bookings can be fulfilled swiftly and efficiently. Guests have access to a wealth of information on the app - everything from hotel amenities and activities, to experiences and local attractions - at the tip of their fingers. By providing their guests with an iPad for use during their stay, guests are now able to order food and drink and place service requests whenever they like, wherever they are and from the comfort of their own device. El Vicenç de la Mar is a 35 bedroomed boutique hotel that opened in May 2022, the newest member of The Mallorca Ç Collection. With two restaurants, a rooftop terrace, a cocktail bar and private cinema, the hotel was keen to fulfil the needs of today’s guests and provide a digital, sustainable experience that they are used to in other areas of their daily lives. Jim Stewart, IRIS Global Account Manager commented, ‘‘We’re delighted to extend our partnership with the Mallorca Ç Collection. El Vicenç de la Mar is providing their guests with an enriched and personalised guest experience – helping guests to manage their stay, from ordering popcorn in the cinema to booking a spa treatment and ordering a taxi with concierge. The platform enables the hotel to be agile and efficient – along with fulfilling service requests, they can adapt menus and hotel information at the click of a button to ensure their guests are treated to a first-class service and a seamless, memorable stay befitting of a luxury boutique hotel.’’

Cover image

M3 Eases Back-Office Processes For Summit Hospitality

by
M3
2 days ago

Summit Hospitality (Summit) is a hotel management company managing 19 properties throughout North Carolina. In total, Summit manages close to 2,300 guest rooms and nearly 800 employees for its portfolio of hotels. Summit has been a customer of M3 since 2018 and currently utilizes the full M3 product suite: Accounting Core, Insight, and Labor Management. Summit finds that having all back-office software applications under one platform streamlines its processes and makes the company more efficient. With that, Summit utilizes M3’s Labor Management and Modeling tool to its fullest capability and has seen money and time savings from doing so.   The Challenge Summit was looking for better ways to get real-time and accurate insight into its business expenses, labor costs being number one, so that it could make crucial business decisions on demand. Summit was also frustrated with the lack of hospitality knowledge and integration its old platform provided. In addition, Summit was unable to monitor labor standards and minimally monitor labor. It could not easily customize its labor management dashboards, which caused more time and effort to use the tool than needed or wanted – also resulting in time and money wasted.   The Solution When on the look for new labor management platforms for Summit, Glenn Young, Risk & Financial Officer stated, “The integrations M3 offered were a huge value add we saw that would help us with data integrity, and the fact that M3 was hospitality specific gave us peace of mind that we would be in good hands.” M3’s Labor Management would enable Summit to identify overtime hours before they happen, eliminate unnecessary hours, and ensure that every penny is money well spent. In addition, the platform would drive Summit’s bottom line through customized reporting that would allow them to reign in labor expenses and act on real-time data and the ability to have automated processes to save hours at each property. The ability to monitor labor standards and dynamic scheduling added functionality Summit was previously missing. The company wanted to be able to have access to actionable labor standards for the hospitality industry so they could be tracked against and easily create and maintain schedules for hotel employees. Summit also saw the value in coupling Labor Management with M3’s robust and state-of-the-art business intelligence platform, Insight. The two platforms combined would assist the company in having personalized dashboards that provide real-time insight into daily labor costs and customization to see the data that is most important in managing its portfolio of hotels.   The Results Over the past four years, M3 has aided Summit Hospitality to be more efficient in managing labor; although, Summit has yet to utilize Labor Management to its fullest capability across its entire portfolio. Summit is now seeing the benefits of using the M3 product suite and plans to implement M3 at all properties as its portfolio grows. Having real-time and accurate labor data has been extremely beneficial and has reduced Summit’s overtime costs – adding time and money back into the company’s pocket. “We have been able to hand our hotel General Managers a tool to see their labor costs versus their budget on a daily, weekly, bi-weekly, bi-monthly, and monthly basis,” said Young. The ability to monitor labor standards versus actuals within Labor Management has also been a pivotal part of the success of Summit. The company is able to create a strong business strategy driven by principles that will help them do more with less. Having lean operations will help improve day-to-day processes by staying efficient while also increasing productivity. However, the biggest benefit of all for Summit is the ability to use Accounting Core, Labor Management, and Insight in conjunction with each other. M3 has solved Summit Hospitality’s issues by having multiple platforms and data points condensed to one hospitality technology provider. One Company. One Brand. One Platform. “Being able to integrate multiple data sources into one place is very helpful,” says Young. He continues, “Having accounting, labor, GSS, STR, and PMS feeds all in one place is not an easy thing to do, and M3 does it well.” Moving forward, Summit plans to start utilizing the M3 Labor Management mobile application, M3 Labor, to its fullest potential. Through the M3 Labor App, Summit will be able to see labor variances, true up punches for labor accuracy, and manage time off requests all from the palm of their hands. Soon, Summit will be able to use geofencing to ensure employees are clocking in where they should be, and in turn, decrease human error in the time punch process. The benefits Summit Hospitality are experiencing cannot be duplicated without having a hotel technology provider that has tailored its products to fit the needs of hoteliers. M3 platforms were all built by hoteliers, for hoteliers, providing integrations, partnerships, and features that cannot be matched. 

Cover image

Rotana Hotel Management Corporation Signs an Agreement with dailypoint

by
dailypoint™
2 days ago

Rotana, one of the leading hotel management companies in the region with over 100 properties across the Middle East, Africa, Eastern Europe and Türkiye, has selected dailypointTM as a full-service solution partner for their customer relationship- and guest data management. All Rotana properties across all brands will use dailypoint´s Hospitality Technology solutions in the future. The technical set-up is already underway to have the dailypointTM Data Laundry, Campaign & Booking Manager, Website Connect and of course the Profile Engine up and running for all properties to provide individual communication and services to demanding guests from all over the world. Integrations with the PMS, POS, Mobile App, and other hospitality technology solutions are key to providing excellent service and an individual experience. “We are pleased to have found a professional and experienced partner who can provide a wide range of CRM and guest data applications that integrate with our existing IT infrastructure”, states Dominic Carr, Corporate Vice President Quality & Customer Service Excellence. dailypoint´s  loyalty solution will be part of the tech-set for Rotana Rewards Classic, Select and Exclusive Programmes. “The decisive factor for selecting dailypointTM was their wide experience in customer loyalty programs, their high standards in GDPR as well as their ability to connect partner systems”, adds Carr. "Rotana has set itself the goal of playing a pioneering role in the digitalization of the industry and we are proud to play a major part in this development. Rotana wants to offer a holistic central approach to guest profile and dailypointTM  is here to support with a wide range of processes," says Dr. Michael Toedt, founder and CEO of dailypoint™.    ABOUT ROTANA Rotana currently manages a portfolio of over 100 properties throughout the Middle East, Africa, Eastern Europe, and Turkey, with an aggressive expansion plan in place. Rotana has chosen to acknowledge how precious time is by making all time spent in their range of hotels ‘Treasured Time’. This means Rotana has pledged to understand and meet the individual needs of all guests. In so doing, Rotana has evolved its product brands to include, Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Residences by Rotana. Treasured Time. The Rotana promise to you. Further information on any Rotana property, its brands or reservations can be obtained by contacting one of the regional sales offices.  

Cover image

Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS

by
Maestro PMS
6 days ago

At Crieff Hydro Family of Hotels in Scotland, activities are at the heart of each guest experience. The portfolio spans seven properties across three regions, and features accommodations from 22 to 215 bedrooms. At the 900-acre Crieff Hydro alone, guests have more than 60 activities from which to choose with a distillery, two outdoor experiences (Glen’s Adventure Park and Loch Earn Watersports), a riding school, spa, and childcare center on site. To manage activities and build single guest itineraries across the independent multi-property portfolio, the hotel company turned to Maestro PMS. Today, the Ballachulish Hotel, Crieff Hydro, Isles of Glencoe Hotel, Kingshouse Hotel, Murray Park Hotel, Peebles Hydro, and The Park are leveraging Maestro’s front office, sales & catering, online booking engine, spa & activities, membership, and guest-engagement management (pre-registration and guest loyalty) software modules, and global leisure travelers have never been happier. “When we began looking for a property-management system, our management team did a deep dive of four of the industry’s leading providers,” said Nic Oldham, head of customer and commercial relations for Crieff Hydro Family of Hotels. “Maestro emerged as the preferred option across the board. Its web browser based platform can easily be accessed from anywhere and data exchanged quickly and securely between all our properties and the call center, all centralized in our own private cloud. With Maestro PMS, the pre-arrival experience is just as engaging as the on-site experience thanks to the guest itinerary functionality for booking activities. And their API to third-party CRM providers makes booking fast and efficient. Add to that Maestro’s exceptional service culture and customer support and we are quite pleased to be a Maestro user.” Maestro will be attending the Independent Hotel Show at Olympia London October 4 and 5, at stand 1510 in the Olympia National Hall. The company will display all the tools that make it the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro is the only hospitality property-management system software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or cloud hosted. All environments support the latest mobile, contact-free, and web responsive technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations. “We are delighted that Crieff Hydro Family of Hotels is having such tremendous success managing their guests’ journeys and streamlining hotel operations with Maestro PMS,” said Warren Dehan, Maestro president. “We love working closely with clients like Crieff Hydro who demand more from their technology and help drive our innovation and services. Our team is looking forward to attending the conference in London, visiting with all our local clients in attendance and demonstrating how we are helping hoteliers – especially those challenged with not enough time or staff to manage operations in this new landscape – add more mobility for remote staff, on-the-go users, and guest self-serve environments with Maestro.”