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RateGain Launches Demand.AI, an AI-powered SaaS Solution to Instantly Track Hyper-Local City Demand

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RateGain
4 days ago

RateGain Technologies, a provider of SaaS solutions for travel and hospitality, announced today the launch of Demand.AI, a self-serve unique SaaS solution powered by AI to help businesses track hyper-local demand at a city level and optimize their commercial strategy and ensure better ROI. Increased volatility due to COVID-19 has made it difficult for any business to plan for the future. In addition, COVID-19 introduced an anomaly in demand forecasting by disrupting historical data trends, making it less reliable to understand how much demand they can expect in the next couple of months. While the pandemic has been challenging for most industries that depend on tourism to drive revenues, the challenge has been more pronounced for teams that depend on historical data for planning their future demand, especially in hotels, airlines, vacation rentals, car rentals, destination-marketing organizations and tourism boards. The inaccurate forecast also affects agencies that need to deliver localized outdoor campaigns and events dependent on footfall in a specific locality in the city, and hence the need for an easy-to-use and affordable platform has never been higher. Demand.AI solves this by providing a demand index for a city ranked from 0 to 100 to help them understand how demand is evolving over 75 days. The easy-to-use and instantly accessible platform also allow the user to track demand for each locality using a map-view or a table view to compare which locality in each city will see higher demand. Apart from the demand index, users will also understand which local events are creating a surge in demand, what type of demand would be coming into the city, and how it would affect hotel and vacation rental bookings. Conceptualized and developed by RG Labs in six months, RateGain’s in-house incubator, the product leverages RateGain’s data lake that stores historical data and uses search, price points, and transactions data. This is further combined with other demand indicators such as active COVID cases, vaccination numbers, events, airline capacity, and bookings to give a forecast using AI, which is refreshed on a weekly basis. Traditional Demand forecasting products are complex to derive insights and always have a medium to  long incubation period, however as most of the industry tackles volatility and looks for accelerated digitization they cannot afford to wait to get actionable insights and this is where Demand.AI can help solve this immediate need for any business that depends on travel-induced demand. Commenting on the launch, Bhanu Chopra, Founder, RateGain, said, “We know that today Tourism, directly and indirectly, creates 3 out of every ten jobs in the world according to WTTC. However, the inability of businesses to understand future travel demand and its impact on them creates poor customer experiences and lost revenue opportunities to recover from the pandemic. With Demand.AI, we are committed to make the future of travel clear and make it simple, clear, and instant, helping any travel-related businesses recover from the pandemic easily.”  

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Settlers Hospitality Chooses IDeaS’ Industry-Leading Revenue Management Solutions and Services

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IDeaS
5 days ago

IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, is proud to announce its new partnership with Settlers Hospitality. The family-owned-and-operated hospitality group selected IDeaS G3 Revenue Management System (RMS) for its five historic, boutique properties after a competitive evaluation period. IDeaS has also committed to providing customized consulting services pre- and post-implementation to ensure the legacy hospitality business successfully adopts the new technology and instills an organizational culture of revenue optimization. A personalized approach – The IDeaS team engaged closely with Settlers Hospitality to ensure a smooth process with successful results, offering flexible terms, tailored consulting, hands-on training and 24/7/365 support.  Automated decisions – Moving from manual revenue management to machine-learning automation, IDeaS provides immense time savings, allowing Settlers Hospitality to be more strategically focused with a more sophisticated approach to revenue optimization.  Immediate improvements – Within 60 days of implementation, Settlers has already seen measurable results with yield up 9.5 points along with a more consistent ADR up 11 points. Scott Eitelberg, chief operating officer, Settlers Hospitality, said: “I’m not just here to run five properties—I’m here to grow the company. If you don’t implement sustainable technology that can scale early on, it’s very painful down the road. We needed an algorithmic, dynamic system that could do the work we were doing manually with a greater impact on the yield. IDeaS came highly recommended in the industry. G3 RMS is technically savvy but with simplified visualization, heat-mapping and reporting that provide the business insights we need. It’s been a seamless, easy process working with the IDeaS team.”   Garth Peterson, area vice president, Americas, IDeaS, said: “We are proud to partner with Settlers Hospitality as they move from a manual, heavy-lifting process to the bliss of automated revenue management. You’re never alone with IDeaS, and we look forward to working closely with Settlers every step of the way with our unrivalled consulting, training and support services.”

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StayNTouch Joins HITEC Dallas with Guest-Centric PMS Technology Showcase and a Lively Happy Hour

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StayNTouch
6 days ago

StayNTouch, a global leader in guest-centric hotel property management systems (PMS) and contactless technology, announced today its schedule of events for the 2021 HITEC Dallas, on September 28-30. Although the previous year has been challenging for the entire travel industry, StayNTouch emerged with a string of successes, including the creation of a new integration hub, and the signing of new partnerships with groups such as RBH Hospitality Management, Curator Hotel & Resort Collection, and Design Hotels. This year, StayNTouch joins HITEC Dallas with a full lineup of educational, networking, and social opportunities, including:   Tuesday, September 28 一 Thursday September 30 One-on-one Consultations with Hospitality Technology Experts Kay Bailey Hutchison Convention Center | Booth #1522 Stop by Booth #1522 to discover how StayNTouch PMS and StayNTouch Kiosk can unburden staff, streamline operations, optimize revenue, and empower hotels to deliver their own unique brand of an exceptional guest experience. The StayNTouch exhibition will showcase how a guest-centric cloud PMS can:  Promote ease of operations through advanced automation and mobile communication; Allow staff to access their PMS and manage their property from anywhere on the planet; Reimagine the lobby and guest welcome experience through mobile self check-in and guest-facing smart kiosks;  Maximize revenue with automated targeted offers for room upgrades and amenities, sent directly to a guest’s mobile device; and Easily scale a hotel’s business and tech stack with over 1100+ integrations, free product updates every three weeks, and easy multi-property capabilities. Attendants who book a meeting with a specialist or leave a business card at booth 1522 will automatically be entered into a raffle for a chance to win a 2-night stay at a premiere hotel! Book a meeting in advance to explore how stayntouch can unburden the hotel and guest experience!  Wednesday, September 29 | 10:00 AM - 4:00 PM Book Meeting at Private Technology Showcase Meeting Room A117 | Level 1 Embark on a deeper dive into the capabilities of stayntouch PMS, from operations, to revenue management, and integrations. Explore how a fully cloud and mobile PMS can enhance the guest experience, while test-driving stayntouch’s contactless solutions in real time!  Tuesday, September 28 | 7:00 PM - 10:00 PM Rooftop Happy Hour From the Perfect View! Canvas Hotel | 1325 Botham Jean Blvd, Dallas, TX 75215 After a full day of networking on the exhibition floor, HITEC attendees can unwind with an evening of good food, refreshing drinks, and sparkling conversation. Join the stayntouch team on the rooftop of the Canvas Hotel to enjoy an unforgettable night while taking in a breathtaking view of Dallas! Michael Heflin, Chief Revenue Officer at StayNTouch remarked “After a year of social distancing, we’re excited to be able to finally meet and mingle with our fellow industry professionals, while showcasing how stayntouch is helping hotels and staff deliver great hospitality, and an exceptional guest experience with unburdened technology.”  

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Event Temple Expands To Asia Pacific Through Strategic Partnership With McLaren Technologies

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Event Temple
1 week ago

Event Temple, the industry leading Group Sales CRM and Event Management platform, has today announced a strategic partnership with McLaren Technologies, Asia Pacific’s leading provider of cloud based technology solutions for hotels, resorts and visitor-based environments. Committed to providing customers with an industry-leading sales and customer success experience, the two companies will work collaboratively to serve hotels and hospitality groups in the Asia Pacific region. To date, this is Event Temple’s largest strategic partnership agreement expanding the company’s reach to include 45 new countries. Through the agreement, Event Temple is inheriting an experienced hospitality technology team who will be assisting with market outreach, sales, and customer service. “We are proud to partner with Event Temple,” said Matthew White, McLaren Technologies Managing Director. “Event Temple’s modern, intuitive sales platform enables hoteliers to increase their efficiency and streamline their operations. Their customer-centric approach has built consumer trust resulting in thousands of users worldwide. We are excited to help them continue to grow and support their clients based in the APAC region.” The two companies signed the agreement after a year-long vetting process. Strength of network along with alignment on the future of hospitality technology were determining factors in the strategic agreement. McLaren Technologies currently serves over 500 hotels and resorts across 27 countries in the Asia Pacific, Middle East and Africa and has sales, deployment and support capability across the region. “We are excited to be working with McLaren Technologies as a strategic partner in the Asia Pacific market,” said Bob Graham, Event Temple CEO. “Matthew White and the McLaren team have a breadth of experience in both hospitality and technology resulting in a wide network of hotels and hospitality groups in the region. After a thorough vetting process and evaluation, Mr. White was able to not only demonstrate the strength of their network through multiple large-scale enterprise deals but also their commitment to our clients. The McLaren team understands providing industry leading support is integral to our business model and will be offering 24/7 service based out of Australia and Singapore.” The companies view the strategic partnership as a way to assist hoteliers heading into industry recovery through the adoption of modernized sales and catering software. McLaren Technologies will represent the Event Temple brand throughout the customer journey and play a key role in the company's success in APAC. “We see our partners as an extension of our company and are strategically working with partners who are able to support our continued international growth,” Graham continued. “Our partnership with McLaren significantly expands Event Temple’s reach into the APAC market and, together, we can provide hotels with the innovative sales technology necessary to accelerate recovery and stimulate growth.” This is the most recent in a string of international announcements including the company’s expansion to EMEA and the chain-wide signing of globally renowned Amrâth Hôtels.   About McLaren TechnologiesMcLaren Technologies is one of the Asia Pacific’s leading providers of cloud-based technology solutions for hotels, resorts and visitor-based environments. McLaren delivers a range of “best in class” products, solutions and services from the world’s foremost providers of hospitality technology. Supporting customers across the Asia Pacific, the Middle East and Africa the McLaren team includes a highly skilled team of Engineers, Product Specialists and support personnel and are experts in successful project delivery.

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M3 to Showcase Latest Offerings and Developments at 2021 HITEC Dallas

by
M3
1 week ago

M3, the hospitality sector’s #1 cloud-based accounting, financial and data management platform in North America, announced its upcoming exhibition at HITEC Dallas 2021, which will take place September 27-30. Company executives, key managers and sales representatives from M3 will be available at Booth #3818 to offer product tutorials and answer questions about M3’s suite of services to registrants. Additional information, including whitepapers and recent press materials, will be made available to interested attendees. “HITEC offers an invaluable opportunity to connect with our industry partners and customers and share innovative insights that help drive hospitality technology forward,” said M3’s Chief Sales and Marketing Officer Scott Watson. “For more than 20 years, M3 has provided customers with operational savings, simpler workflows and greater efficiencies, and we look forward to attending HITEC each year to further our commitment of putting money back in hoteliers’ pockets with seamless financial technology.”  M3’s Chief Operations Officer Casi Johnson and Business Practice Consultant Shane Middleton will present a live “Financial Re-Focus” session from 1:30-2:45 p.m. on Wednesday, September 29, in Ballroom C2, Level 2, available to all registrants. After a challenging year that has forced many hoteliers to question financial priorities, this presentation will explore areas where hoteliers can improve cash-flow management, discover best spending practices and empower non-financial positions to improve financial security. In 2021, M3 has launched premier products, announced new and expanding customer partnerships, distributed industry-leading publications and received award recognition for several of its products.   Industry Support • Donated $100,000 to organizations supporting COVID-19 relief in India in June, matching AAHOA’s equal contribution of $100,000 • Published two whitepapers, titled: “How Hoteliers Should Reach to New Forecasting Challenges in 2021” and “How to Choose a Hotel Accounting Package” Product News • Successfully launched a mobile app to support its popular Labor Management platform • Entry-point software, Accounting Core, named Best Reporting & Accounting Software in the 2021 HotelTechAwards; Labor Management platform named a finalist in the Best Scheduling & Labor Management System category • Business intelligence solution, Insight, named Gold Winner in the 2021 Golden Bridge Business & Innovation Awards Company News • Over 25 hotel management companies onboarded onto M3’s entry-point software, Accounting Core, in Q1 and Q2 2021, adding 320 new hotel properties onto the M3 platform • Announced two all-new corporate divisions, DataOps and Business Intelligence, dedicated to embracing new technologies, automation and continuous delivery for M3 products and services

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ProfitSword Establishes New Headquarters Following Rapid Market Growth and Increased Demand for Business Intelligence Solutions

by
ProfitSword
1 week ago

ProfitSword, a premier developer of business intelligence and data integration software, is proud to announce the relocation of its corporate headquarters to a spacious new facility in Alpharetta, Georgia. The newly established headquarters follows ProfitSword’s impressive market growth over the last year as more hoteliers leverage the value of enhanced business intelligence functionality in shielding their operations and revenue from unpredictable market fluctuations. Located at 900 North Point Parkway, the new headquarters is also set to play a central role in the company’s ongoing aggressive expansion efforts and commitment to innovating new business intelligence solutions that can address the latest hotelier needs and market conditions. “Despite the global market slowdown as a result of the pandemic, ProfitSword has remained committed to ensuring that it has the resources to always stay one step ahead of the industry's evolving business intelligence needs, and our new headquarters is the latest culmination of those efforts,” said Robert Ryan, CEO at ProfitSword. “Our Alpharetta-based office is ideally situated to ensure that we continue to attract the exceptional talent that makes our company stand out as the leading source of business intelligence innovation, and we look forward to leveraging the advantages of our new location to provide our customers with even greater value.” With its focus on prioritizing innovation, ProfitSword continues to keep pace with hospitality’s latest business intelligence trends and priorities by investing in its personnel and promoting creativity to solve emerging industry challenges and identify new opportunities for customer business growth. In addition to relocating to a new headquarters, this includes doubling the investment and size of the company’s R&D department as well as providing effective and experienced leadership that recognizes and understands the business intelligence needs of today’s hospitality professionals.    For further details on ProfitSword’s full range of business intelligence solutions that are available to the hospitality industry, please visit ProfitSword.

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Clever Digs: IHG Hotels & Resorts and Josh.ai Create Hotel Room of the Future

by
Josh.ai
1 week ago

Introducing artificial intelligence in a way that feels natural. IHG Hotels & Resorts – known for venerable brands like InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts and Hotel Indigo – has designed the guest room of the future, partnering with Josh.ai to create a voice-controlled smart room at the Kimpton Rowan hotel in Palm Springs, CA. IHG is the first global hotel company to deploy Josh.ai – which builds upon its award-winning presence in the world’s most advanced residential properties – and is the only AI on the market committed to privacy, data security, and natural interactions with connected living spaces. A 2021 report from Euromonitor found that consumers are actively seeking digital services and experiences, like Josh.ai, which empower users through inclusivity, improve their quality of life, and promote personalization and well-being. The Josh.ai software features purpose-built natural language processing that understands multiple requests in one command; searches for specific music and video content through deep-linking; and leverages location and contextual awareness. Guests also have limitless capabilities at their fingertips through the intuitively designed Josh app. “We are constantly exploring next-generation technology to give guests epic experiences as they return to our hotels,” said Brian McGuinness, SVP, Global Guest Experience Shared Services, IHG Hotels & Resorts. “Josh.ai has never been used in a hotel room before and we look forward to discovering how AI can be more widely adopted by our properties around the world. We take great pride in pushing ourselves when it comes to digital innovation in hospitality.” A first for hotel guest rooms, each brand has been thoughtfully selected to promote well-being and performance, with a design aesthetic fitting of IHG’s Luxury & Lifestyle collection. The “hotel room of the future” explores the potential of guest interaction with their environment and employs connected devices that are borrowed from luxury smart homes across the globe, including:  Josh Micro is expanding its capabilities beyond convenient and secure automation of the room by introducing built-in hotel concierge responses, ensuring guests are informed of everything the Kimpton and Palm Springs has to offer during their stay. Ketra lighting, by Lutron, makes its hotel room debut, promoting well-being through tunable lighting that transitions with the natural rhythms of daylight. Guests can set the perfect mood by adjusting the color temperature from warm to cool, as well as the vibrancy and saturation of their lights. Lutron shades seamlessly provide privacy while balancing exposure to daylight in the bathroom.  Sonos speakers with an Arc soundbar tune every stay to the right beat with access to any genre, album, artist, or song. Whether a guest is watching TV or listening to music, the room will be filled with immersive and impeccable surround sound.  Samsung’s Frame TV transforms from an art piece to a high-performance 4K QLED display when guests are ready to watch their favorite content.  DISH TV offers guests a fully integrated live entertainment experience with the power of voice or tactile control. Watching favorite channels, shows, sports, and movies has never been easier. Roku provides access to popular streaming platforms like Netflix, Hulu, and more so that guests can enjoy the comforts of home by binge watching a show or turning on a movie.  IPORT is powering Josh.ai’s unlimited manual control of the room with its sophisticated iPad mounting solution. Guests will always have access to adjust the room to their exact specifications through the user-friendly Josh app.  “At Josh.ai we are hyper focused on delivering experiences that are simple, privacy-focused, and magical,” said Alex Capecelatro, CEO of Josh.ai. “Our partnership with IHG couldn’t be a better fit as we endeavor together to transform the hospitality experience with natural voice control of lighting, shades, music, TV, and more! For example, guests can give a command like, ‘set the lights to warm white, listen to Hotel California, watch the Golf Channel, and when is happy hour?’ and Josh.ai will handle the rest.” To learn more about the “hotel room of the future,” please visit this interactive digital tour.   

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Pegasus Recognized as Top Connectivity Provider

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Pegasus
1 week ago

Pegasus today announced their status as an Elite Connectivity Partner, the highest designation available in Expedia Group's Connectivity Partner Program. The Expedia Group Connectivity Partner Program recognizes and rewards top connectivity providers – including channel managers, property management systems, central reservation systems, and other vendors – for maintaining high-quality connections and helping lodging properties grow their business on the Expedia Group marketplace. The Elite Connectivity Partner designation is awarded to an exclusive group of top-performing Expedia Group lodging connectivity providers who offer the highest-quality software connection to the Expedia Group marketplace and comprehensive functionality. To be eligible for Elite status, Expedia Group connectivity providers are rated on several technical and performance criteria to ensure they: Enable a wide range of tools and capabilities in the Expedia Group marketplace. Provide a quality Expedia Group connection with a reliable user experience. Streamline the Expedia Group onboarding experience with high-quality support for properties. Maintain a strong portfolio of high-performing properties in the Expedia Group marketplace. “Our Elite Connectivity Partners are leaders in the industry, demonstrated by their innovative technology, efforts to ensure their customers perform on our platform, and clear understanding of traveler needs,” said Lisa Chen, Vice President, Global Lodging Connectivity & Solutions. “By choosing to work with an Elite Connectivity Partner, lodging property managers can be confident in a high-quality connection that will empower them to perform at their best in the Expedia Group marketplace.” “The Expedia Elite Connectivity Status is one more feature that elevates the Pegasus CRS to best-in-class, with the ability to meet the demands of today’s busy hoteliers and serve travelers’ needs,“ said Gautam Lulla, CEO of Pegasus. “With this direct connection between the Pegasus CRS and Expedia, hoteliers do not need to rely on a channel manager to interface with Expedia, making the connection more efficient and reliable. Stay tuned for upcoming, industry-first enhancements that will further improve efficiency and reduce the need for data entry in multiple systems.” As a part of its designation, Pegasus may receive early access to new Expedia Group tools and features that they can pilot and integrate into their software. Elite Connectivity Partners also have the opportunity to work directly with Expedia Group’s leadership team, providing feedback and helping shape future products and technology solutions.   ABOUT EXPEDIA GROUP Expedia Group, Inc. companies power travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. The Expedia Group family of brands includes: Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc., an Expedia Group company. All rights reserved. Trademarks and logos are the property of their respective owners.

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The Westin Fort Lauderdale Selects ASSA ABLOY Global Solutions to Implement Advanced Staff Safety and Hotel Asset Management Features

by
ASSA ABLOY Global Solutions
1 week ago

ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful adoptions of Staff Safety and Hotel Asset Management with the implementation of Vostio Location Solutions at The Westin Fort Lauderdale, a property managed by TPG Hotels and Resorts. Leveraging ASSA ABLOY Global Solutions’ industry-leading technology, The Westin is able to ensure the safety and convenience of guests and staff alike while boosting operational efficiency. The Westin’s decision to implement Vostio Location Solutions came from its goal to ensure a rapid response to the precise location of an emergency and to provide endangered hotel employees with immediate support. Equipping all employees with their own alert device, the property can instantly pinpoint the exact location of a staff member in distress. Using industry-leading Bluetooth-based beacon technology and innovations in cloud technology, the Staff Safety device can transmit a signal to first responders via text message, including relevant room and floor information to ensure swift response times. Using an escalation procedure, Staff Safety ensures that a timely response is always achieved by issuing alerts to more senior personnel on unresolved employee safety threats still requiring immediate attention. “In a hotel environment, it’s imperative to provide employees with the most advanced safety and security features possible,” said Ryan Minton, General Manager at The Westin Fort Lauderdale. “Our top priority was to identify a solution that would reassure our staff that in an emergency, they would always have a lifeline. With Vostio Location Solutions, our staff is now equipped with a solution that not only allows us to enable the appropriate response measures without wasting vital minutes, but also ensures that we always exceed property safety regulations.” Through the use of AI and Bluetooth sensors, the integration of Vostio Location Solutions also equips The Westin with advanced asset locating technology. Using the Hotel Asset Management feature to identify the location of the property’s luggage carts in real-time, The Westin can now provide guests with easier access to luggage aids by ensuring abandoned carts are returned to the property lobby. When deploying Vostio Location Solutions, which can be implemented as a component of Vostio Access Management or as a standalone solution, properties can use the geolocating capabilities to identify the exact location of room service trays, AV equipment, bulk inventory, baby cribs and more. Both Staff Safety and Hotel Asset Management are set to be exhibited at the upcoming HITEC Dallas tradeshow, taking place September 27-30. To schedule a demo of Vostio Location Solutions during exhibition hours at booth #3205, please contact Riise Walker. For more information about ASSA ABLOY Global Solutions and its comprehensive line of electronic in-room safes and locking solutions for the hospitality industry, please visit our website.

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UniFocus Expands Its Workforce Management Capabilities with Acquisition of Knowcross

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UniFocus
1 week ago

UniFocus, the leading provider of Workforce Management Systems, today announced its acquisition of Knowcross, a global leader in task management and operational optimization software for the hospitality industry. The merging of the two organizations’ technologies under the UniFocus umbrella is set to provide service business operators a single, streamlined solution for determining the real-time labor needs of their business while ensuring timely service completion for maximum operational efficiency across each of their various departments. In addition to bringing together two best-in-class platforms, UniFocus and Knowcross will be infused with capital via Riverside to build an unparalleled ecosystem that meets industry needs in a post-pandemic world. The Knowcross platform is often the single most-used operational software in a hotel. This positions UniFocus and Knowcross to serve the joint customer bases of the hotel industry and healthcare like no other. Additionally, joining forces will bring Knowcross’s powerful task management and operations tools into the service industries UniFocus serves, such as the restaurant space. Beyond improving operational performance, operators in all industries served will be able to streamline health and safety and further ensure quality with integrated inspections while replacing and digitizing logbooks. “UniFocus’ roots are in labor scheduling, demand forecasting and time & attendance. Expanding our platform further into operations management was the natural next step,” said Mark Heymann, CEO of UniFocus. “Knowcross has a best-in-class suite of task management tools, and we are excited by the power and insights that will come from the countless opportunities to integrate our technologies. Together, our platforms will boost managers’ decision making by integrating data from forecasting, scheduling, task execution, as well as guest and employee satisfaction in once ecosystem." UniFocus and Knowcross share a vision on each company’s roadmap and see this move as a way to accelerate both teams‘ plans for innovation and reaching new markets. With complementary geographic presences, the combined result is a truly global presence to deliver all solutions around the world. In today’s labor crisis, scheduling the right people, at the right time, and having them perform the right tasks are imperative as service industries seek out operational efficiencies. In this regard, the integrations between the UniFocus and Knowcross platforms are as powerful as they are endless. Combining scheduling and task communication within one easily accessible mobile app streamlines operations and keeps employees engaged. The precise demand-based scheduling from UniFocus’ Labor Management tool is taken to the next level with KNOW Housekeeping, KNOW Service, and Know Maintenance tasks, which have proven to create double-digit improvements in staff productivity. KNOW Glitch and the UniFocus Guest Scope survey tool ensure the quick resolution of guest’s issues and satisfaction with the resolution. “Our roadmap and customer requests were leading us into the Labor Management and Time and Attendance space,” said Nikhil Nath, CEO and founder of Knowcross. “As we explored our opportunities, the merits of joining forces with an industry leading platform was so compelling that it was an obvious choice to integrate the UniFocus and Knowcross platforms.The opportunities afforded by combined entities are quite phenomenal. We are looking forward to delivering a comprehensive workforce management system that was specifically designed for the service industry to our clients.”   About Knowcross Founded in 2002, Knowcross is a global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom line. The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, staff safety devices, messaging gateways and fire alarm systems.