News

News & analysis driven by the Hotel Tech Report platform and global community.

< HotelTechReport Newswire

Press releases

Cover image

Gleneagles Select IRIS to Develop Guest Ordering Experience

by
IRIS Systems
1 day ago

IRIS, the leading provider of digital F&B and guest experience platforms, was chosen to provide a tailored, efficient ordering service to guests on the hotel’s Italian-themed summer lawn - the ‘Gleneagles Riviera’ - where guests can choose from pop-up food huts and specially curated drinks menus. An iconic country estate nestled in the beautiful hills of Perthshire Scotland, Gleneagles Hotel offers a glorious playground of thrilling country pursuits (including three championship golf courses), luxury accommodation, spa and wellness facilities, and four fine dining restaurants. Leo Plaster, Gleneagle’s Digital Product Manager commented, “From project planning through to implementation and launch, IRIS’s team have helped us all the way. F&B orders for guests are easier and it gives our team a stable solution for managing those orders. Additionally, guest feedback on the ordering process has been very good.” With 73% of travellers wanting to use their mobile device to manage their hotel experience, including ordering food and drink and paying, the IRIS software is fulfilling the self-service, contactless experience that is fast becoming the accepted ‘norm’ in hospitality. Jim Stewart, Global Sales Manager at IRIS added, “We are delighted to be partnering with Gleneagles to deliver an online F&B ordering solution for the lawn area of the main hotel. Using QR codes and IRIS’s innovative approach to F&B ordering, Gleneagles’ guests can browse menus, place orders and pay their bills, all at their own leisure and from the comfort of their own device. Our aim is to enhance the guest stay and provide an easy, effective means of ordering and paying for food and drinks. We’re now looking forward to opening the platform out to two other areas – the halfway houses on the golf courses - to further enhance the guest experience and broaden their reach.” Through effortless ordering, guests at Gleneagles can enjoy a taste of the seaside in the heart of the highlands through dishes such as scallops with citrus butter, and their infamous Scottish lobster roll. To satisfy a sweet tooth, guests can indulge in treats from the tuck shop such as crepes and signature sundaes, while relaxing in the sunshine with glorious views, and indulging in the opulence, exceptional service and acres of green space that Gleneagles is famous for. With F&B platforms soaring in popularity, the IRIS app has been designed to enable hoteliers to be more sustainable, cost effective and productive. By providing guests the ability to self-serve, in their own time, on their own device, orders are processed directly in the kitchen freeing up staff time and enabling waiting staff to focus on delivering the order more efficiently. Guests enjoy an enriched service and hoteliers benefit from more orders, higher guest spend and quicker turnaround times. A win win for both hoteliers and guests alike.

Cover image

New Industry Report Finds Out That 40.2% of Hoteliers Don’t Do Any Follow-ups

by
Asksuite
5 days ago

Asksuite has just launched an unprecedented report on hotel performance, and it's a great opportunity for hoteliers who have tiresomely tried to benchmark competitors’ performance data on customer service and reservation sales. Asksuite is a global tech leader hotel omnichannel service platform. The company strives to increase direct bookings and revenue by improving communication between travelers, hotels, and resorts. For that, the Hotel Tech Awards’ three-time winner Asksuite constantly checks in with hotels worldwide; and the idea behind such a project was born from these conversations with hoteliers and managers in the industry—while trying to gather some data on how to improve its products, Asksuite realized many hoteliers had no data-based answers when it came to performance-related metrics. Those interviews were then cataloged and transformed into surveys where 213 hoteliers shared information surrounding customer service, Sales, Reservations, and the front desk. The results show interesting metrics about the following: -Phone Calls -Social Media -Emails -Response-time -Conversion rates -Lead capture -Follow-ups -And more The data in this research can be interpreted in two ways: how the competition is handling performance, and how hoteliers can find areas where they are missing opportunities to increase bookings and revenue.  This data is truly revealing. For example, to any property owner who has ever wondered how many emails hotels get in a day, the report found out that 58.1% of them get up to 80 emails, which makes 12 hundred emails a month, which can be an overwhelming number to handle. Yet, the data also showed that 69.8% of hotels don’t use email templates. This can really affect hotels negatively. Keeping agents occupied replying to the same questions while also offering non-standard answers is a risky business. Data concerning hotel emails is just one area this report clarifies. For example, 59.8% of hoteliers do not capture leads, which raises the question of how hotels are studying their personas, traveling patterns, improving service, or even prospecting seasonality.  From a hotel standpoint, the 2022 Reservation Sales Report is not only a great benchmarking tool for hotels aiming at outstanding performance, but it also covers reservation metrics that can ring alarm bells as far as missed opportunities to increase profits go. 

Cover image

Cloudbeds Publishes ‘Big Book of OTAs,’ Unveils Top Performing Distribution Channels and Strategic Guide to Driving Growth

by
Cloudbeds
6 days ago

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, revealed data on top-performing distribution channels in a free guide released today titled, “The Big Book of OTAs: A Hotelier’s Guide to Top Distribution Channels.” Among the key findings, Cloudbeds found that lodging businesses connected to at least six distribution channels saw an average revenue increase of 27% in comparison to properties connected to only one channel.  “Online travel agencies exist to generate more opportunities for lodging businesses by connecting them with travelers,” said Sebastien Leitner, Vice President of Strategic Partnerships at Cloudbeds. “Our data over recent years has shown that modern lodging businesses need a comprehensive distribution strategy that includes both OTAs and solutions designed to drive direct bookings. Combined, the visibility and marketing spend behind the top OTAs position a property to win even more bookings, including direct. Cloudbeds has established relationships with the leading OTAs - large to niche - across the globe to give our customers a competitive advantage, reach target audiences and build a channel mix that boosts revenues.” Cloudbeds data continues to show the importance of properties being active on as many channels as possible to increase brand awareness and drive bookings. A Cornell study found that 93% of consumers switch between different OTAs before making a final decision underscoring the importance of a broader distribution strategy. The data also revealed Booking.com performed the highest for U.S. lodging businesses followed by Expedia and Airbnb, which skyrocketed in popularity across the globe. More hotel businesses are increasingly adopting Airbnb as part of their channel mix signifying the continued convergence of the hotel and short-term rental industries. Google Hotel Search also made it into the top 10 channels, slowly climbing the ranks as one of the top-performing channels in the U.S. and Canada.  Over the past year, Cloudbeds has worked to diversify its offerings to help lodging businesses build a strong channel mix by introducing new solutions designed to drive more direct bookings while simultaneously strengthening its partnerships with the leading OTAs. Cloudbeds was recognized as an Airbnb Preferred Software Partner, Booking.com Premier Partner and Expedia Group Preferred Connectivity Partner in 2022, enabling Cloudbeds properties the best possible access and connectivity to these critical distribution channels. For more information on building a strong distribution strategy and a comprehensive overview of the top distribution channels, download a free copy of “The Big Book of OTAs: A Hotelier’s Guide to Top Distribution Channels” at cloudbeds.com/online-travel-agencies.

Cover image

SUN & MOON Riverside Hotel Selects INTELITY to Integrate Tech in Supporting Guests

by
INTELITY
6 days ago

Los Angeles, CA (August 11, 2022) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced today a deal with SUN & MOON Riverside Hotel to implement the INTELITY platform and mobile app with mobile check-in and mobile key for a fully digital guest experience. From tropical beaches to lush forests and ancient temples, Cambodia is a favored tourist destination filled with history, culture, and adventure. Located in the growing capital city of Phnom Penh, the new SUN & MOON Riverside Hotel is a 23-story high-rise urban resort located on the Bassac River waterfront near the Monivong Bridge and surrounded by eclectic markets, cuisine, arts, and cultural activities. Determined to provide guests with premier hospitality technology, SUN & MOON Riverside Hotel is focused on servicing guests with a contactless and convenient approach to best fulfill guests' wants and needs, and ensure guests have a superior experience during their stay. “We are fortunate that SUN & MOON Group’s founder and owner, Okhna Dr. Chear Ratana, truly understands the importance of supporting technology in the hospitality industry and desires to build hotels integrated with technology during their foundational stages,” said Noel Furrer, SUN & MOON Hotel Group’s General Manager. “The travel market is changing, and we must also change the way we think about technology. We have so many more ways to service our guests and we plan to follow the future by investing in technology leaders, like INTELITY. Here at SUN & MOON Riverside Hotel, our mission is to pioneer the hospitality industry here in Cambodia as a national brand, and we want our uniqueness to be enhanced with advancements in technology, specifically mobile check-in and mobile key.” Using the INTELITY mobile app, guests will be able to check-in to their reservation and access their rooms with a mobile key, all on their personal mobile device. Throughout their stay, guests can order in-room dining, request services, view hotel amenities, and even connect with hotel staff with guest messaging all via the mobile app. The seamless INTELITY platform will allow staff to track and fulfill guest requests easily and efficiently via INTELITY’s GEMS interface. From the business aspect, the INTELITY mobile app will help the hotel to save printing costs, to push promotions to guests at the right time, and to get instant guest feedback with a click. “We wish to give our guests the experience of using technology and their own devices, which supports natural human behavior. Guests will be able to download and interact with the app, or still choose the conventional approach; the choice is theirs,” continued Furrer. SUN & MOON Riverside Hotel also selected the INTELITY platform for its robust suite of mobile capabilities and integrations with the hotel’s existing PMS, POS, and Spa systems. The 200-room hotel will include a gourmet restaurant with private dining rooms, a pool club, fitness center, spa, lounge bar cafe, VIP executive lounge, cinema and KTV, terrace and cabanas, five meeting rooms, and a large ballroom. “We are proud to work with such a unique property,” said Robert Stevenson, INTELITY CEO. “The INTELITY platform will empower SUN & MOON Riverside Hotel guests to manage check-in and mobile key on their personal device, providing an advanced, unique, and personalized experience along with exceptional guest service.”   ABOUT SUN & MOON HOTEL GROUP Welcome to SUN & MOON GROUP. By our vision and mission, we actively consider the sustainability of our businesses and the benefits for all our stakeholders. Within our company’s philosophy, we believe that everyone can contribute and ultimately benefit from what we do, and we are committed to achieving some very important goals together. Our prime objective is to serve our clients, and in return, our wish is to see the same people reciprocate by accepting and recognizing what we do - to go beyond the expectations. In this complicated global environment, we believe that various forms of collaboration will both help us to grow and to overcome the obstacles that may often be presented before us. With two hotel properties in the heart of Phnom Penh, Cambodia, wellness, sustainability, and community stewardship are core to the SUN & MOON hospitality philosophy.

Cover image

dailypoint™ launches Data Laundry 2.0

by
dailypoint™
6 days ago

dailypoint™, the leading provider of Centralized Data Management (CDM) for the hospitality industry, relaunches the dailypoint™ Data Laundry, and is now offering all processes in real-time. Data is the new oil. However, data is also a raw material that must first be processed before it can be used and ultimately become profitable for companies. As of now, dailypoint™ Data Laundry 2.0 is available. Over the last 24 months, the hotel industry's leading data cleansing software has been extensively enhanced and now offers all data cleansing processes in real-time. The Data Laundry, one of 16 dailypoint™ modules, is by far the leading data cleansing machine in the hotel industry. For almost 17 years, dailypoint™ has been continuously optimizing the processes for fully automated cleansing of guest data from all incoming sources and making it available in the Central Guest Profile. Profound 2-way integrations with all leading PMS systems guarantee optimal linking and immediate improvement of data flows and data quality – a benefit for the entire company. The dailypoint™ Data Laundry 2.0 has now been comprehensively expanded especially for real-time use and the constantly growing amounts of data. In the past, daily data cleansing was sufficient, but for current scales, clean data should be immediately available everywhere and up-to-date. "Clean data is key to superior service, accurate analytics, and targeted marketing," stated Dr. Michael Toedt, CEO of dailypoint™.   The dailypoint™ Data Laundry provides interfaces to Oracle Opera, Oracle Suite8, Infor HMS, Protel IO, Elite, Sihot, MEWS, and many systems more.

Cover image

IDeaS Announces Hyatt Will Deploy IDeaS’ Platform Across Global Portfolio

by
IDeaS
6 days ago

IDeaS, the leading provider of hospitality revenue optimization software and services, announced today a global collaboration with Hyatt to power Hyatt’s commercial revenue platform. Hyatt will deploy IDeaS’ suite of products globally as a key component in the evolution of its commercial stack. A leading hospitality company with more than 1,150 hotels globally, Hyatt will leverage the breadth of IDeaS’ suite of products to embark on a journey towards profit optimization, developing strategic workflows and modular-based personas to drive best-in-class adoption across their global portfolio. Key features include: Best-in-class modularity and flexibility — IDeaS’ industry-leading technology and service approach will enable Hyatt to support the complex needs of its hotel portfolio and ownership types. The platform factors in the unique qualities and differences of each property to operationalize across the brand.  Automation equals profit — This data-driven approach will empower Hyatt to strategically drive performance and profit across its vast portfolio by focusing on AI-driven opportunities in today’s increasingly complex travel landscape. Organizational growth empowered by innovation — IDeaS’ history of innovation delivers against Hyatt’s need for next-level organizational empowerment, leveraging capabilities such as guest, group, and events space profit optimization, streamlined financial forecasting capabilities, and powerful enterprise BI solutions. Drive collaboration across commercial teams — Dedicated training and enablement efforts will ensure that colleagues at each property engage in the set-up and configuration process unique to their business needs, a process that is critical to the success of the system. Michael Klein, vice president of global revenue management, Hyatt, said: “At Hyatt, we offer the benefits of a global network yet remain nimble enough to create true personal connections. Collaborating with a known innovator and disruptor in the revenue management space like IDeaS alongside Hyatt’s unique vision for innovative capabilities can create a differentiating value proposition for Hyatt owners and operators and make it easier for property colleagues to focus on what they do best – care for guests and customers.” Sanjay Nagalia, co-founder and chief operating officer, IDeaS, said: “We are excited to be a part of the transformation of Hyatt’s commercial revenue platform at a moment of unparalleled opportunity. As the recovery in travel broadens and new toolsets emerge, we are pleased to bring IDeaS’ market-leading automation, pricing approach, and a singular focus on holistic, profit optimization to Hyatt’s portfolio of properties.”   The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

Cover image

Malta Based Osborne Hotel Improves Online Revenue with RateTiger

by
eRevMax
1 week ago

Housed in one of the magnificent palaces built by the knights of the Order of St John, Osborne Hotel, a 3-star luxury property in Valletta, has strongly recommended RateTiger as its technology partner of choice for hotel rate shopping, channel management and online distribution. The property has experienced significant improvement in their operational efficiency by leveraging RateTiger’s cloud-based channel manager and on-demand shopping tool. They have been leveraging the 2-way XML connectivity with global and regional OTAs, and niche channels to drive more bookings. RateTiger’s pooled inventory model allows the revenue management team to continuously distribute its live rates and inventory to multiple booking channels and deliver updates back into its property management system (PMS) in real-time, without worrying about overbooking. The in-built booking trends and business analytics data combined with competitor benchmarking reports give them key market insights to make informed decisions. With summer travel in full swing across Europe, hotels are spreading their inventory across multiple distribution touch-points and creating attractive packages & promotions and RateTiger provides the platform to make this easy. “We have been using RateTiger for the past 7 years and are extremely satisfied with it and we highly recommend RateTiger to other hoteliers. RateTiger helps us increase revenue through OTAs. It is very easy to use, especially updating rates and availability. We have a dedicated Account Manager, and the technical support team is highly efficient. The team always try to resolve problems efficiently and as quickly as possible. Thanks to RateTiger, in this competitive market, their solution is helping us greatly to recover our business after the difficult time in the last 2 years,” commented Brian Caruana, General Manager, Osborne Hotel. “Malta is one of our key markets in Europe and we are happy to win this strong recommendation from Osborne Hotel. We strive to help hotels by making online distribution management easy and seamless while assisting with revenue maximization. We have invested in building stable connectivity with over 450 OTAs and technology providers. Our solutions simplify operations, improve efficiencies, and give hoteliers time to focus on strategy. Backed by real-time data and analytics, hoteliers can respond to market dynamics more efficiently, and optimize online revenue,” said Trupti Mokal, Regional Sales Head, RateTiger. The 63-room hotel is set amongst Valletta’s 320 monuments, is the perfect place to stay, for families & business travelers, to discover one of the most concentrated historic centres in the world. RateTiger provides channel management, booking engine, rate shopping, website development and online distribution solutions to hotels worldwide.

Cover image

HotelTime Solutions Integrate With Adyen

by
HOTELTIME
1 week ago

HotelTime Solutions add Adyen among integrated systems. Adyen will ensure faster processing and better automation of payments within HotelTime Payments service. Adyen is a payment platform that provides a modern end-to-end infrastructure connecting directly to Visa, Mastercard and consumers’ globally preferred payment methods. The integration between HotelTime Solutions and Adyen will ensure an affordable payment solution and more efficient and comprehensive functioning of the HotelTime Payments service: Integration with Adyen will allow us to provide even better automatic payments services, i.e. automatic charge orpre-authorization of virtual cards or regular cards when it is necessary to charge a guest for a stay or demand a deposit for it. Payments will be faster. Money paid by guests will be transferred to the hotel account within days. HotelTime Payments service will support a whole range of currencies that guests will be able to use to pay seamlessly and quickly in hotels, for instance, EUR, GBP, CZK, and AED, but also others will be supported. The integration with Adyen will enable clear reporting on payment transactions available directly in the Adyen system or in HotelTime. HotelTime Solutions will be able to supply clients with payment terminals that are compatible with HotelTime PMS. It will be possible to upload data from the card directly into the PMS through the terminal. Sensitive data will then be securely saved in the payment getaway in an encrypted way so that it cannot be misused (this is called card tokenization). The hotel will be able to automatically charge the saved (tokenized) card for the stay and other payments, e.g. for spending at the restaurant. The HotelTime Payments service will reduce the number of payments returned to the guests because thanks to the Adyen platform, we will increase the share of payments made in the 3D Secure mode. It will be possible to authorize the payment within the card tokenization or pre-authorization (at the hotel reception or online via an e-mail sent automatically by the HotelTime system). It will be possible to place QR codes, which guests can use for direct ordering, in the hotel restaurant, rooms, lobby or elsewhere. Thanks to the connection between the HotelTime Payments service and the Vento QR module, guests will be able to pay for their orders directly (or have them charged to the hotel room, the payment will be deducted later and in the 3D Secure mode). Thanks to HotelTime Payments service and this integration, HotelTime Solutions’ clients will have the opportunity to use Adyen, a trusted and large payments platform provided by a company listed on the Amsterdam stock exchange.

Cover image

RateGain Launches Airline Travelers’ Forecast to Help Commercial Teams Drive Higher ROI

by
RateGain
1 week ago

RateGain Technologies, a leading provider of SaaS solutions for travel and hospitality, announced today the launch of Airline Travelers Forecast, a new module of Demand-AI, RateGain’s AI-powered Demand Forecasting Solution for travel and hospitality industry. With Airline Travelers Forecast, marketing leaders and commercial organizations in hotels can optimize their ad spends across both offline and online channels to drive higher returns in a tough macro environment where the industry is dealing with high input costs and looking to reduce their marketing spends.   Airline Travelers’ Forecast is part of RateGain’s Demand-AI solution launched last year to help the industry tackle the problem of unreliable historical data to forecast demand using real-time intent data gathered from searches, events, and forward-looking data such as hotel and airline bookings.   With Airline Travelers’ Forecast, marketing teams can optimize their campaigns and take corrective actions based on an accurate understanding of the actual number of travelers, source market mix, and the demand from these markets over the next 90 days.  In addition, marketers will also be able to see a detailed view of the scheduled flights and charters driving this demand, day-wise break down to understand high impact/travel dates, and compare airfare and hotel ADRs with historical data. The insights are critical for marketing teams to change their targeting, personalize their creatives for a specific market, and make new promotions based on the type of audiences to drive higher returns. The forecast will also help Destination Marketing Organizations, to use the insights to gain market share against competing destinations, targeting the same source markets and allocating marketing dollars accordingly. Airline Travelers’ Forecast derives insights from Demand-AI which ingests data from over 25 sources across hotels, airlines, car rentals, and OTAs from RateGain’s proprietary data lake combined with forward-looking data. Hoteliers using the forecast are already able to see an estimated forecasting accuracy of 90% –helping them maximize their revenues by planning targeted promotions based on source markets information and control their acquisition costs by reducing spends during high-demand periods. Commenting on the launch, Bhanu Chopra, Founder, RateGain, said, “Hotels are working hard to engage travelers with limited budgets and insights. Our Airline Travelers’ Forecast solves this problem and goes a step ahead by providing a level of granularity that marketing and commercial teams were unable to leverage for making decisions – once again proving RateGain’s commitment to understanding the industry’s needs and solving them with AI.” Organizations can obtain their first copy of Airline Travelers’ Forecast Report free by registering.

Cover image

MOP by Visual Matrix Makes It Easy to Comply with Hotel Panic Button and Emergency Safety Device (ESD) City Ordinances

by
Visual Matrix PMS
1 week ago

Visual Matrix, an industry-leading provider of advanced technology solutions for the hospitality industry, is meeting the increasing demand for emergency safety devices in hotels with its Mobile Operating Platform known as MOP.  A panic button is one of MOP’s many features readily available when the app is downloaded to a mobile device. “As more and more cities across the U.S. create ordinances that require hotels to quickly implement an ESD for staff like Los Angeles just did, MOP is proving a valuable solution because it can be downloaded and used immediately after set-up,” Georgine Muntz, Visual Matrix CEO, said. Los Angeles’ New Worker Protection ordinance goes into effect in less than two weeks on August 12. According to labor and employment law firm Fisher Phillips, the ordinance states a portable personal security device must be provided to any hotel worker assigned to work in a guest room or restroom facility alone. The device must signal the hotel worker’s location and provide a direct contact between the worker and a hotel security guard, manager, or supervisor who is designated to respond to violent or threatening conduct. MOP’s panic button was designed to help hotels protect their workers from danger while working inside rooms and can assist with meeting the requirements of city ordinances. The panic button appears on every screen within MOP, and when tapped, automatically activates the device’s camera to capture the scene and sends panic alerts to other staff members via text message and phone calls, telling them the location of the staff member who’s in trouble. “The other great thing about MOP is that it can do much more than provide a panic button. It can pay for itself with the efficiency and transparency of helping your entire staff work smarter, faster and safer. Over 1,000 hotels already use MOP to lower their cost of housekeeping and maintenance. MOP is easy to set up, use and learn. This is the most important benefit hoteliers express in today’s difficult labor market,” Muntz said. To help hotels in the Los Angeles area comply with the new city ordinance by the deadline, Visual Matrix will be onsite at the Sonesta in Redondo Beach from August 11-12. MOP education and system setup sessions will be held from 1pm-4pm PT each day. Be sure to check out this short video to see how MOP’s panic button works.