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MOP by Visual Matrix Makes It Easy to Comply with Hotel Panic Button and Emergency Safety Device (ESD) City Ordinances

by
Visual Matrix PMS
2 days ago

Visual Matrix, an industry-leading provider of advanced technology solutions for the hospitality industry, is meeting the increasing demand for emergency safety devices in hotels with its Mobile Operating Platform known as MOP.  A panic button is one of MOP’s many features readily available when the app is downloaded to a mobile device. “As more and more cities across the U.S. create ordinances that require hotels to quickly implement an ESD for staff like Los Angeles just did, MOP is proving a valuable solution because it can be downloaded and used immediately after set-up,” Georgine Muntz, Visual Matrix CEO, said. Los Angeles’ New Worker Protection ordinance goes into effect in less than two weeks on August 12. According to labor and employment law firm Fisher Phillips, the ordinance states a portable personal security device must be provided to any hotel worker assigned to work in a guest room or restroom facility alone. The device must signal the hotel worker’s location and provide a direct contact between the worker and a hotel security guard, manager, or supervisor who is designated to respond to violent or threatening conduct. MOP’s panic button was designed to help hotels protect their workers from danger while working inside rooms and can assist with meeting the requirements of city ordinances. The panic button appears on every screen within MOP, and when tapped, automatically activates the device’s camera to capture the scene and sends panic alerts to other staff members via text message and phone calls, telling them the location of the staff member who’s in trouble. “The other great thing about MOP is that it can do much more than provide a panic button. It can pay for itself with the efficiency and transparency of helping your entire staff work smarter, faster and safer. Over 1,000 hotels already use MOP to lower their cost of housekeeping and maintenance. MOP is easy to set up, use and learn. This is the most important benefit hoteliers express in today’s difficult labor market,” Muntz said. To help hotels in the Los Angeles area comply with the new city ordinance by the deadline, Visual Matrix will be onsite at the Sonesta in Redondo Beach from August 11-12. MOP education and system setup sessions will be held from 1pm-4pm PT each day. Be sure to check out this short video to see how MOP’s panic button works.

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Cendyn Announces Acquisition of digitalhotelier

by
Cendyn
3 days ago

Cendyn, a catalyst for digital transformation in the hospitality industry, today acquires digitalhotelier, a leading provider of integrated distribution, demand generation, design, development, and data intelligence solutions for hotels. The acquisition of digitalhotelier further cements Cendyn’s commitment to driving digital transformation in the hospitality industry. With a focus on maximizing direct bookings and enhancing the guest experience across every touchpoint via an integrated solution, the further expansion of Cendyn’s distribution and eCommerce capabilities across the globe offers hoteliers the technology platform they need to meet the new expectations of guests as global travel rebounds. Both organizations share a vision for delivering a data-driven approach to demand generation and offer sophisticated technology-enabled solutions uniquely built for the hospitality industry. “Our mission at Cendyn is to provide hoteliers around the globe with innovative technology solutions that enable deeper, more profitable guest relationships by empowering hotel staff with the data they need at every touchpoint in the guest journey. This acquisition enables us to double-down on that mission at a time when hoteliers are being forced to do more with less,” said Tim Sullivan, CEO & President at Cendyn. “We are excited to be working with the entire talented digitalhotelier team to rapidly integrate the companies and technology, so we can continue to grow the combined business together.”   About digitalhotelier digitalhotelier is one of the leading providers of integrated distribution, demand generation, design, development, and data intelligence solutions for hotels around the globe. They help hoteliers acquire more direct reservations, increase ancillary revenues, reduce distribution costs, and understand & engage with their guests better. digitalhotelier combines demand generation expertise with advanced hospitality technology developed by hoteliers for hoteliers.

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BWH Hotel Group® Makes Oracle OPERA Cloud Available to All Hotels

by
Oracle Hospitality
4 days ago

BWH Hotel Group, one of the world’s largest hotel companies, is the first to integrate its central reservation system (CRS) with Oracle Hospitality OPERA Cloud property management system (PMS) through the Oracle Hospitality Integration Platform. This makes it easy for any hotel within the BWH Hotel Group portfolio – including Best Western Hotels & Resorts and SureStay Hotel Group properties - to adopt OPERA Cloud to simplify and improve operations while delivering great guest service. The Best Western Plus Alfa Aeropuerto in Spain is already live and benefitting from this offering.   “Innovation has always been a priority at BWH Hotel Group, and in today’s world as guest expectations are changing and hoteliers are forced to adapt to new ways of working, our focus on innovation is more important than ever before,” said Greg Adams, Senior Vice President and Chief Digital Officer, BWH Hotel Group. “We are committed to helping all our properties by offering access to the latest technologies, so we are proud to partner with Oracle. Together with Oracle, we were the first global hotel chain to complete a native integration between our proprietary central reservation system and OPERA Cloud. With this integration, our hotel owners will be able to easily adopt the modern cloud-based PMS to better manage their operations, boost revenue, and alleviate strain on their staff.”   Enhanced operations for hotels of all sizes BWH Hotel Group spans nearly 100 countries with nearly 4,500 properties, including brands such as WorldHotelsTM Collection, Best Western Hotels & Resorts, and SureStay Hotel Group. Oracle Hospitality technology is used across hundreds of BWH Hotel Group properties today.   Built on the Oracle Hospitality Integration Platform (OHIP), the connection between BWH Hotel Group’s central reservation system and OPERA Cloud now allows member hotels to connect all hotel operation information on a single platform. With configurable workflows, OPERA Cloud helps hotels operate with greater efficiency, reduce operating expenses, and optimize staffing. The affordable system is intuitive and easy to use, making associate onboarding faster and easier. And as OPERA Cloud is mobile-enabled to run on tablets and smartphones, members and hotel staff can access it anywhere. “BWH Hotel Group is one of the most iconic hotel brands worldwide, serving every level of the market,” said Alex Alt, general manager of Oracle Hospitality. “With this integration, Oracle is extending our long collaboration with BWH Hotel Group to enable its hotels to move to the cloud to adapt, run more efficiently, and better serve their guests among a sea of industry and consumer expectation changes.”   ABOUT ORACLE Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL).

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The Hotels Network Takes Hotel Benchmarking to the Next Level with BenchDirect Pro Editions

by
The Hotels Network
4 days ago

Following the successful launch of BenchDirect, The Hotels Network (THN), a full-stack direct growth platform for hotels, released the Pro Editions of its pioneering benchmarking platform. A natural extension of the original BenchDirect tool, these innovations provide unparalleled competitive insights, empowering hotel brands to step up their direct channel strategy to maximize revenue.  The uptake of BenchDirect since its unveiling in 2021 has been phenomenal, with more than 14,000 hotels around the globe coming together as a unique network to learn from each other and make better-informed decisions. When benchdirecting, users are able to analyze their hotels’ website performance across more than 30 direct channel metrics, comparing results to similar hotels nearby, other hotels within their brand and even THN’s global network of hotels. BenchDirect Pro lets hoteliers enter a new realm.   What can hotel brands expect from the Pro Editions?  Hoteliers can monitor their direct channel evolution throughout any period of time, accessing unlimited browsing and stay dates. These features, analytics and drill down filters include: Custom compsets: Users can handpick a selection of hotels from anywhere in the world to aggregate into personalized compsets for each of their properties. What’s more, with Custom Destination compsets, hotel brands can compare their performance on a city, region or country level to identify opportunities for growth based on trends in different destinations. Analysis by Cluster: For hoteliers managing many properties, or different brands, BenchDirect Pro simplifies the process and provides relevant at-a-glance insights by allowing properties to be grouped by brand or similar variables in clusters.  Advanced interactive graphics and filters: To ensure no insight is going unanalyzed, users can view a series of default charts or even mix and match direct channel metrics to build their own charts. With the Calendar view, hoteliers also have a highly visual way to look at the daily evolution of website metrics, making it easy to pinpoint the days where they can have the most impact on their website visitors. API access: To wrap it all up, BenchDirect Pro connects easily via API for hoteliers to download, treat, and manage all of their newfound data as they choose.  An exciting step forward, BenchDirect Pro is giving hoteliers a 360°understanding of their direct channel performance to be able to take relevant action, on both a strategic and tactical level, across their marketing and revenue management activities. The Hotels Network founder, Juanjo Rodriguez, commented on the natural evolution of the BenchDirect product, “By listening to our hotel clients' needs, we have amplified our product to deliver a tool that will improve efficiency and help solve their challenges related to a healthy distribution mix. Once again, we are leveraging our unique understanding of user behavior across our hotel network to offer our clients something completely new, ultimately putting the power back into their hands to boost their direct channel.” Hotels can visit THN’s website today to begin their benchmarking journey towards direct channel growth by requesting the free version of BenchDirect or choosing to upgrade to the new Pro Editions. 

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Hotels Worldwide Check-In to OPERA Cloud Property Management System

by
Oracle Hospitality
5 days ago

Hotels around the globe continue to adopt Oracle Hospitality OPERA Cloud Property Management System (PMS). In the past fiscal* year, Oracle has seen a 300% increase in customers using OPERA Cloud as properties look to technology to adapt to market changes and deliver increasingly digital guest experiences. Brands leveraging the OPERA Cloud portfolio, including property management, distribution, digital assistants, upsell capabilities, sales and event management, and more include Great Wolf Lodge, HOMA Phuket, Lindner, The Orient, and Wyndham. Running on Oracle Cloud Infrastructure with built-in automation, AI, and machine learning capabilities, OPERA Cloud is a comprehensive hospitality platform and suite of solutions for hotels, resorts, and casinos.    Hotels increase profitability and improve service with OPERA Cloud In last 12 months, Oracle has added more than 1,400 new features to OPERA Cloud, helping hoteliers of all sizes to optimize hotel operations and increase revenue and profitability while innovating to better serve guests. New enhancements and momentum across the portfolio include: Oracle Hospitality Nor1: Despite a still tricky hotel environment, properties using Nor1 solutions generated 133% higher incremental revenue this past fiscal* year over the one prior. The offering enables hoteliers to deliver more impactful upgrade offers for guests and boost incremental revenue by being able to take actions such as offering guests last-minute premium rooms prior to check-in. “Rather than manually tracking upgrades against availability and spending staff hours on data entry, Great Wolf leans on Nor1 to automate the upsell process and connect with OPERA PMS for a clear view of inventory,” Dave Van Saun, director, ancillary revenue at Great Wolf Resorts. “Being able to pull prices from OPERA—with differentials, rate codes and room segmentation—is a huge time saver for our staff.” Oracle Hospitality Integration Platform (OHIP): has had a 600% increase in production traffic in the last 12 months. As of today, 400 partners have built or are actively building integrations with OPERA Cloud’s more than 3,500 REST APIs, one of the largest libraries in the hospitality industry. In a recent piece, Daniel Garbrecht, rooms division manager and Victoria Kupke, event manager at Grand Hotel National Luzern said: “We went live with OPERA Cloud in April 2021, and it has allowed us to do things that were not possible before. Its built-in Oracle Hospitality Integration Platform (OHIP), for example, is a self-service platform that made it possible for us to work independently and quickly with third-party providers from Oracle’s immense partner network to integrate new products and services. That’s how we introduced mobile check-in and checkout, and contactless payment.” OPERA Cloud Sales and Event Management (OSEM): As hotels prepared for the return of events and business travel, OPERA Cloud Sales and Event Management saw a 285% increase in customer adoption this past fiscal* year versus the prior. The sales and catering management application streamlines operations and maximizes revenue for banquets, conferences, and more. “Now that we are live, our sales and events teams are no longer tasked with having to spend hours a day on manual data entry,” said David Spence, director of sales and marketing at Banff Park Lodge. “And because OSEM is cloud based, we can access and more broadly share the Banff Park Lodge property anywhere via a mobile device. The future is truly exciting as we are now running on a secure platform that will never just sit on a shelf. With automatic updates via the cloud, we are able to continuously evolve to meet the changing needs of our clients and guests.” Oracle also continues to enhance OPERA Cloud Distribution and OPERA Cloud Digital Assistant capabilities. Distribution connects channels directly to the OPERA Cloud so hoteliers can extend their market reach and attract new customers to boost revenue while reducing cost. Revenue managers can build rates into the system and then make them available on multiple channels with just a few clicks, rather than having to rely on specialty technology departments or third-party providers. Since Distribution connectivity is enabled through OHIP, travel partners can now connect to OPERA Cloud directly in a matter of days, without the need to rely on the limitations of an intermediary. OPERA Cloud Digital Assistant is an AI service for OPERA Cloud that combines natural language processing and back-end integration to create conversational experiences through text, chat, and voice interfaces for hotel staff. With a rapidly growing library of skills, including check-in and check-out, rooms management, heartbeat functionality for managers, and a review of sales functions, teams can perform their tasks from anywhere.

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RateGain Announces Results for Q1FY23; Continues Strong Momentum with 59% Y-o-Y Revenue Growth

by
RateGain
6 days ago

RateGain Travel Technologies Limited (NSE: RATEGAIN), a global provider of SaaS solutions for the hospitality and travel industry, today announced its financial results for Q1FY23 ending on June 30, 2022. RateGain continues to deliver profitability along with strong growth driven by demand for its digital solutions across the hospitality & travel industry. Expansion of existing marquee relationships across all business verticals and demand for new products drive revenue growth and pipeline momentum. For the quarter ending June 30, 2022, the company registered a 59% Y-o-Y revenue growth with revenue from operations at INR 1,193 Million compared to INR 749 Million in the corresponding quarter last year. The company reported strong adjusted EBITDA growth adjusted for ESOP expenses of 103% coming in at INR 124 Million in Q1FY23 over INR 61 Million in Q1FY22. Adjusted EBIDTA margin for the quarter stood at 10.4% compared to 8.1% in the corresponding quarter last year. Adjusted PAT stood at INR 149 Million in Q1FY23 compared to INR 40 Million in Q1FY22, a growth of 267%. Adjusted PAT margin stood at 12.5% for Q1 FY23. The company continues to have strong customer relationships that are helping in building predictive, stable, and sustainable revenue streams. Recurring revenues for the quarter stood at 99% and the Annual Recurring Revenue stands at INR 4,772 Million, an increase of 20% over pre-Covid levels. The LTV to CAC for Q1 FY23 was steady Y-o-Y at 8.9x. Sharing his views on what helped in driving the performance this quarter, Bhanu Chopra, Founder and Chairman, RateGain Travel Technologies, said, “We are seeing a healthy demand for our products on the back of the world travelling again. We continue to deliver sustainable profitable growth resulting in margin expansion from last year coupled with a strong pipeline. With acceleration in digitization across the industry due to labor shortages, RateGain is well positioned to capture the opportunity and remains focused on building innovative products using AI/ML to help our customers acquire guests, retain them and expand on their wallet share.” Commenting on the key metrics, Tanmaya Das, Chief Financial Officer, RateGain Travel Technologies, said, “RateGain goes from strength to strength on the back of another robust Quarterly performance. Strong Revenue growth and margin expansion reflect the business performance in a historically challenging Quarter. Revenue diversification continues with our expanding footprint in Europe. The Global environment uncertainty continues but travel demand remains strong across key geographies reflecting the industry remains on a strong footing.”

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Optii Solutions Expands Leadership at Austin, TX Headquarter

by
Optii Solutions
1 week ago

Optii Solutions, the leading hotel operations software, has announced the appointment of Andy Cannon as Financial Controller. Cannon will help elevate the company’s finance function amidst rapid growth. Cannon has more than two decades of finance experience and has joined Optii most recently from RW3 Technologies Inc., the global leader in Commerce Execution SaaS products, where he ran all aspects of the accounting department and was a key contributor to the company’s successful acquisition by Wiser Solutions. In his new role, Cannon will be responsible for ensuring that Optii’s financial controls are healthy and the correct internal systems are in place to support the global growth. In the first half of 2022 alone, Optii has tripled its footprint in North America and the company continues to add some of the world’s most recognizable hotels and brands to its portfolio, including The Don CeSar and Nemacolin. Cannon is not new to the hospitality world. He began his career at The Westin Seattle and, as a passionate traveler, he is excited about working with hotels again. Cannon said: “I am thrilled to make my way back to the hospitality industry, and joining Optii. I’ve been very impressed by the caliber of both the product and the team that brings it to life through my conversations with Optii. I am looking forward to supporting the company on its exciting journey ahead.” Katherine Grass, Chief Executive Officer at Optii, said: “Coming out of the pandemic, we’re seeing growth across multiple regions, and based on conversations with hoteliers that’s likely to accelerate. With the anticipated pace of our growth, it’s imperative that we maintain a solid finance operation, and we believe that Andy is the right person to build and maintain that operation for us.”

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Why Do the Lines Between the Hotel and Short-Term Rental Space Continue to Blur?

by
OTA Insight
1 week ago

For consumers, the distinction between hotels and short-term rental accommodation may be apparent. But, for the hotel and vacation rental sectors, what was once black and white is becoming an increasingly grey area. Historical hospitality business models have had to evolve, as have the industries that support them. As the sector transitions through its greatest reckoning, and new trends in the hospitality industry begin to emerge, the convergence of short-term rentals and hotel accommodation looks set to stay.   Adapting through the pandemic Consumer demand for short-term vacation rentals has been steadily rising since their inception into the hospitality sector and this has now been accelerated by the pandemic. Consumers felt that short-term rentals provided a safer way to travel. With fewer touch points, less traffic, limited contact, and no crowds, there was considerably less opportunity to contract Covid within the confines of a short-term rental property. Work from home mandates and online schooling meant that people could travel for longer periods, leading to a rise in business leisure travel, or bleisure, as it has become known. With more freedom and more flexibility in the workplace expected to be one of the lasting by-products of the pandemic, bleisure travel is likely to continue for the foreseeable future. But what does this mean for hotels, and in particular those who have traditionally relied on business travel as one of their biggest performance drivers? Short-term rental strategies are now also focused on competing with hotels for corporate business. There is growing short-term rental demand for properties that are professionally run, with hotel-like standards. The pandemic has shown that short-term rental businesses are beginning to standardise their services and operations to mirror that of hotels. Hotels, too, are seeing an opportunity to tap into this market by investing in properties and apartments that can provide their level of service within the framework of rentals; adopting them into their brand as aparthotels. We’ve seen more and more hotels begin to explore the short-term rental arena, by introducing extended-stay packages, as they look to provide a home-away-from-home experience. We know that the post-pandemic traveller is looking for more experiential, long-stay options, and seeks value in home-away-from-home accommodation options. While safety might have been at the forefront in the minds of most travellers during the peak of the pandemic, weight is now shifting towards better experiential value, centred around personal touches, service and interaction Personal touches, synonymous with the short-term rental space, mean that hotels are having to look at ways to tailor their service offering. Concierge services, for example, are providing much more of a personalised 'host' experience, while amenities have also been enhanced to cater to the working traveller. Property managers of vacation rentals are looking more and more towards adopting similar services, structure and commercial strategies as hotels. This blend of hotel and vacation rentals means that traditional comp sets have shifted.   Two sectors converge Distribution channels that once catered to a specific sector are now increasingly converging. For example, Airbnb started out solely in the vacation rental space, offering homeowners a short-term rental site to list their homes to travellers looking for alternative accommodation - now it also lists boutique hotels. Similarly, Booking.com and Expedia list vacation rentals as well as hotels, giving consumers more options than ever before. The pandemic has provided an opportunity for hotels to explore the short-term rental arena, introduce extended-stay packages, and there is now evidence of more and more overlap. We have seen hotel chains offer short-term rental options, and property managers of vacation rentals are looking more and more towards adopting similar commercial strategies as hotels. As the competitive space becomes increasingly tight, hotels and short-term rentals will need to be able to benchmark their performance even more effectively across the whole accommodation provision.   A data-driven solution In an industry looking to rebound, the convergence of hotels and vacation rentals means that it is even more vital to understand the market and implement a comprehensive commercial strategy. Data insights that focus on just one or the other may not be able to provide the level of market intelligence needed to inform a complete commercial strategy. A holistic commercial strategy needs to be based on actionable data sets that provide granular insights into the rapidly evolving accommodation landscape. It’s clear that the pre-established foundations and assumptions that supported the hospitality industry no longer apply. In a highly competitive market, revenue and property managers need to be able to make smarter business decisions based on consumer options to optimise the revenue of their listing. With data from both the hotel and vacation rental space, there is greater opportunity for revenue managers to better understand the competitive landscape that they are operating in. Hospitality providers will be able to draw insights from a much bigger data pool, enabling them to decipher the demand patterns of the ‘post-pandemic traveller’, and benchmark themselves against their true comp sets. Seeing the entire picture means that you are able to make better commercial decisions, backed by data, and become more dynamic with your rate strategies.   Source: OTA Insight Data-driven strategies are the only way to stay competitive. By having a real-time overview of the complete market, you will be able to maximise your profitability across your entire business. With greater insights into your compsets, and the competitive landscape, you can capably benchmark your property, enabling you to make the right decisions, at the right time. You can also optimise your distribution strategies, monitoring which of your offerings generates most revenue, and on which channel. And, by measuring their performance, they can track where they are making gains, and where they can improve, and then respond with agility. Location-specific, segmented demand insights serving both hotel and short-term rental industries, mean that revenue managers will be better placed to capture demand in the pre-booking stage, from a much wider pool. You will be able to see booking trends, and stay patterns across the market and be able to optimise your strategies ahead of your competitors. Empowered with supply visibility you will have a better understanding of your compset and distribution behaviour, while rate comparison and demand insights will be able to uncover new opportunities to optimise your revenue, and grow your bottom line. In short, data adopters stand to make more.   Summary Hoteliers and short-term rental businesses are now re-engineering their guest experience, by meeting client needs down to the finest detail. The acquisition of Transparent by OTA Insight allows you to integrate a huge wealth data insights and market intelligence of both hotel and short-term vacation rental industry. Correlations between the sectors can shed light on trends and opportunities. How does short-term rental pricing reflect hotel rate trends? Are there echoes from hotel occupancy in vacation rental demand? Understanding the full picture and relationship facilitates better commercial decision making and the ability to be more dynamic with rate strategies, and yield more revenue. For an industry in transition, the answers lie in the data. The combination of OTA Insight and Transparent offers the world's most comprehensive hotel and short-term rental data platform, delivering powerful analytics, and a clear, data-driven path towards recovery for both sectors.

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Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff

by
Maestro PMS
1 week ago

Maestro PMS has teamed with RobosizeME to enable independent hotel operators to automate tedious, labor-intensive tasks – such as rate loading and credit-card payment processing – thereby freeing-up staff to provide more personalized experiences to guests. By assigning boring, repetitive data-entry duties to virtual robots, hoteliers can allocate essential responsibilities to staff, enabling them to be more interactive with customers and making them feel more valued and integral to operational success. The integration partnership leverages Maestro’s Open API and RobosizeME’s award-winning Robotic Process Automation (RPA) to simulate the manual path taken by a human through a variety of applications when performing certain tasks in a business process. “Staffing is one of the most serious challenges facing the hospitality industry today,” said Stephen Burke, RobosizeME founder and CEO. “People are leaving hotels for the gig economy because they can work less, earn more, and strike a better work/life balance. To make hospitality jobs attractive once again and retain loyal, experienced employees, we partnered with Maestro PMS to bring integrated, fully hosted, and managed RPA to independent hotels. Now Microbots can tackle tasks that hotel employees are required to do, but really don’t want to do. By transferring data entry processes for reservations, rates, guest profiles, invoices, credit-card payment processing and more to virtual robots, humans can be deployed to attend to guests. After all, that’s why people choose a career in hospitality in the first place.” At HITEC Orlando last month, RobosizeME earned the coveted Judge’s Choice Award at the Entrepreneur 20X competition which recognizes ambitious entrepreneurs presenting breakthrough business concepts. The first integrated robot developed by RobosizeME for Maestro will be used for rate loading. The robot will identify corporate negotiated rates in a contract and upload that data into Maestro’s API, eliminating manual labor processes and increasing accuracy. Development of a virtual robot for credit-card payment processing is underway, and more RPA applications will be identified and added over time. All Maestro API robots are built, maintained, supported, and hosted by RobosizeME and include software licensing. “Maestro is excited to be working with RobosizeME to address our customers’ need to create a more enjoyable and productive work environment for hotel employees and make hotel operations more streamlined and efficient – especially at properties operating with reduced staff,” said Warren Dehan, Maestro President. “Corporate rate loading is just one of many laborious tasks; it’s a process that can take revenue managers several months to complete. With RPA, virtual robots do all the work on the back end, releasing staff to do more pressing and pleasing duties on the front end." “By leveraging RPA technology and offsetting monotonous tasks, we are giving workers more time to interact with customers and hone the skills that originally drew them to hospitality,” Dehan said. “To be clear, virtual robots are NOT replacing people, just the grunt work that people don’t like to do. Hoteliers can now invest in RPA to ensure they are keeping their experienced teams who are remaining loyal to the hotel. It’s an affordable way of automating the mundane to elevate the humane and turn ordinary service processes into extraordinary standards and practices. Through this partnership with RobosizeME, hotels running on Maestro PMS can make it more fulfilling for hotel employees to go to work every day.”   About RobosizeME RobosizeME is a robotic process automation (RPA) specialist for the global hospitality industry, helping companies automate their operational processes based on unique industry knowledge and deep experience. Our virtual robots can help hospitality providers automate processes and optimize human effort in all areas of hotel operations, including reservations, front of house, back office, revenue management, group sales, engineering and meetings and events. The lack of experienced staff and a complicated combination of multiple IT systems are posing hotels and restaurants with the challenge of replacing years of accrued knowledge lost to the pandemic by downsizing and finding the required workforce. Our virtual robots will help your experienced staff to focus on guests and bring your business the expected cost-effectiveness and value. An all-inclusive, worry-free solution, our virtual robots are fully built, maintained, supported, and hosted by RobosizeME, including the connectors to hospitality IT systems and the automation software licensing. Learn more at www.robosize.me.

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Mews Launches Mews Ventures to Accelerate Growth and Transform Hospitality Industry

by
Mews
1 week ago

Mews, the leading hospitality cloud, has formally launched Mews Ventures, the new investment arm of the business. The Mews M&A team (mergers and acquisitions) has been operating since 2018, but in line with its continual growth and following the latest acquisitions of Cenium PMS in February and Bizzon POS in March, Mews Ventures has been formed to fuel hospitality’s growth and innovation. Mews Ventures will bring together the brightest minds in technology, hospitality and beyond to collaborate and identify ways in which remarkable guest experiences can be created across the industry. “There’s going to be considerable consolidation within hospitality over the next few years, and this puts us in a great position to take advantage,” said Richard Valtr, founder of Mews. “I’m proud of the team we have assembled, who have already shown tremendous talent and tenacity on several big projects. We are constantly on the lookout for talented teams to help us in our mission to become one of the largest hospitality companies in the world.” Another highlight for Mews Ventures was the acquisition of Hotel Perfect, one of the UK’s leading PMSs, in August 2021. The Hotel Perfect team and product has since equipped Mews with extensive market knowledge for the UK in order to arm UK-based hoteliers with state-of-the-art technology coupled with impeccable support. “Mews Ventures took the time to understand not only our business, but the people working for us,” said Andrew Risley, Managing Director of Hotel Perfect. “The introduction of Mews to the wider Hotel Perfect team has been seamless and has given us all an injection of confidence. To be a part of the Mews family and growth trajectory is an incredibly exciting moment for us!” Mews Ventures also acquired Base7booking from Trivago, while the first major deal was in 2019 with Planet Winner, a Belgian PMS. Ria de Temmerman and Dirk Leysen were the owners of Planet Winner, and they’re now both an integral part of the Mews Ventures team. “We know what it’s like to be on the other side of the process,” said Dirk, now a Director for Mews Ventures. “We use everything we learned to ensure that every deal goes as smoothly as possible and that our ambition goes hand in hand with openness and collaboration. It’s such an exciting time not only for us but for the industry as a whole.”