2 days ago
HotelRunner, the world’s leading travel technology platform, has taken a major step towards facilitating access to technology for all types of accommodation with the development of HotelRunner PMS (Property Management System): an innovation that will accelerate the digital transformation of the global tourism industry.
The new powerful HotelRunner PMS - which is fully integrated with all the products and services offered by HotelRunner as well as third-party applications - is designed to meet all the requirements of a hotelier, from daily operations to high-level needs and requests, for no additional cost.
All features of the Property Management System have been developed with consideration for the sales and profitability of every aspect of an accommodation business, from the front desk and cashier operations, to housekeeping and guest relations.
Aiming to digitalise the tourism and accommodation industries with a suite of dedicated products and services, HotelRunner is on its way to becoming the world’s leading one-stop-shop service provider, focused on increasing revenues of businesses of all size with its growing product range.
Working with more than 41,000 properties; thousands of agencies, and partners from 193 countries, HotelRunner has been bringing partners together with cost-efficient and high-level technology for a decade.
Cihan Coşkuntuncel, Director of Supply Partnerships at HotelRunner, commented on the new member of the HotelRunner product family: “Businesses operating throughout the global tourism and accommodation industries continue to face unprecedented challenges. For HotelRunner, it was vital we remain committed and focused on investing in technology and innovation. As a result of years of planning, we are taking firm steps forward in offering an inclusive solution supported by high-level technology to all our partners, especially our properties.
“We have made significant progress on our ambition to deliver a solution to all the needs of our partners on a single platform at an affordable price. Our next goal is to introduce HotelRunner PMS to our network of over 41,000 properties and to complete their operational transformation without any additional costs. HotelRunner PMS is a perfect solution, especially for small and medium-sized properties looking to manage their operations effectively using a digital system.”
Yiğit Can Bacakoğlu, Director of Technology at HotelRunner, said: “Having spent ten years providing our partners with world-leading tourism technology we have acquired unparalleled insight into the challenges and requirements of accommodation businesses of all size. Through this insight, and our own personal industry experience, we have been able to develop HotelRunner PMS: a user-friendly, all-inclusive, customizable, cost-effective, and intuitive Property Management System. We are proud to meet all the requirements of a property on our platform, which we currently support with numerous products and services.”
Leading the digital transformation of the tourism industry with its strategic partnerships worldwide; innovative products and services, and industrial experience, HotelRunner aims to increase the sales and profitability of accommodation properties with the brand new and powerful next generation HotelRunner PMS, expanding its dealer network and increasing its registered the properties to 50,000 by the end of the year.
HotelRunner PMS pre-launch
HotelRunner PMS was pre-released to a limited audience of 1,200 properties from 32 countries. The success of this launch coupled with growing demand has seen this comprehensive Property Management System launched for global use.
2 days ago
By incorporating hotelkit’s innovative technology, SuitePad is looking to help improve the speed of response to guest requests placed via its tablets – with notifications passed directly to those staff who are able to action them.The aim of SuitePad’s offering is to increase both guest satisfaction and hotel efficiency, operating as a convenient, one-stop concierge. Its in-room guest tablets act as digital guest directories, enabling access to key hotel services, including F&B ordering, laundry services, in-room entertainment, control of room cleaning services, and all-important information on hotels and their surrounding areas. With hotelkit’s integrated technology, any requests made via the tablets will be responded to far more quickly.
Furthermore, its functionality allows recipients to not just share guest messages, but it also allows them to discuss it behind the scenes in a comments section/@-function – enabling them to deliver a more personalised, tailored experience through enhanced communication. Messages can also be sent to groups of employees, thereby increasing the chance of a swift response – with users easily able to accept or decline requests.As a hotel operations platform, hotelkit looks to streamline internal communications and processes. Staff will be using the platform for other day-to-day tasks, with the integration now meaning that messages from Suitepads will appear in their usual hotelkit work environment, making it easier for the staff to manage.
Moritz von Petersdorff-Campen, Co-Founder and Managing Director of SuitePad, said: “SuitePad is designed to improve the guest experience and by partnering with hotelkit, we aim to make response times to guest requests that bit quicker – thereby doing more to improve their experience during their stay. What hotelkit delivers offers a perfect solution for us and we’re excited to partner with them as it helps to add yet another layer of enhancement to our services.”Marius Donhauser, Founder & CEO of hotelkit, said: “hotelkit is all about making the work life of a hotel employee as easy as possible by streamlining internal communication and processes. Thanks to the interface with SuitePad, even the communication with guests can now be handled quickly and easily within one platform. Various requests posted by the guest within SuitePad are directly forwarded to the responsible team member within hotelkit to ensure a quick and smooth completion. Which leaves everyone happy – guests and hotel teams.”
3 days ago
ProfitSword, a premier developer of business intelligence and data integration software, has announced the appointment of Jason Wallace as Vice President of Engineering. Following ProfitSword’s continuing rapid market expansion due to the industry’s increasing need for solutions that can instantly determine real-time business performance, Wallace will play a central role in ensuring that ProfitSword customers continue to have access to the advanced tools they need to swiftly adapt to sudden shifts in market conditions.
In his new role as Vice President of Engineering for ProfitSword, Wallace will leverage his more than 15 years of expertise in IT, software development and data management to spearhead ProfitSword’s vision and strategy in meeting hospitality’s latest business intelligence needs and priorities. Wallace’s efforts will specifically focus on providing leadership and expert guidance for ProfitSword’s development teams as well as for the company’s Technical, Data and Systems Integration Services.
“ProfitSword holds a long and widely recognized reputation in providing hoteliers with the real-time analytical insight needed to preserve and grow business revenues, and I am honored to have the opportunity to work alongside such an experienced and committed team,” commented Wallace. “I look forward to combining my own expertise with theirs in spurring even greater innovation that pushes the limits on what hoteliers can achieve with their business intelligence strategies.”
Prior to joining ProfitSword, Wallace served as Technical Lead/Assistant Director for Master Data Management at EY, a global leader in tax, transaction and advisory services where he was responsible for overseeing the Development and QA teams as well as technical strategy and architecture. Wallace previously also served as Director of Development for Brown Bag Marketing and Vetlocity, where he led the company’s overall technical strategy and architecture. A graduate of computer science from Georgia Tech, Wallace further holds multiple Microsoft certifications for web applications, business intelligence, and database development.
“As part of our efforts to stay ahead of the latest business intelligence trends and expectations, ProfitSword always seeks out only the most skilled professionals, and Jason is certainly a welcome addition to our team with his in-depth knowledge of data management, systems integration and software design,” said Robert Ryan, CEO of ProfitSword. “His unique skill set will no doubt prove to be highly valuable in devising new methods of providing hoteliers with the actionable insight required to identify new opportunities for growth and to protect overall profitability.”
3 days ago
ROOMDEX, the leader in hotel upselling automation, is happy to announce that Marcus Hotels & Resorts has activated ROOMDEX’s Upgrade Optimizer software in two hotels: The Pfister Hotel in Milwaukee, WI and The Grand Geneva Resort & Spa in Lake Geneva, WI. The hotels are the first ROOMDEX customers to take advantage of the new ROOMDEX integration with Oracle Hospitality’s OPERA PMS via OXI.
Upgrade Optimizer is an automated hotel upsell tool that generates revenue directly to a hotel’s bottom line. ROOMDEX intelligently calculates the best upgrade offer price and ensures that only available rooms will be offered. Along with the upgrade, guests have the chance to purchase early check-in or late check-out. Late check out is offered automatically pre-arrival and during stay.
“With the rapid recovery in leisure travel post pandemic we have been looking for ways to recover revenue as efficiently as possible, while simultaneously increasing our service to guests” said Rajiv Castellino, CTO at Marcus Hotels. “We have used a number of different upsell solutions in the past, but the seamless integration between ROOMDEX and OPERA, made this an easy decision”.
“The best part of ROOMDEX is how quickly we went from decision to real revenue results,” Rajiv continued, “It literally took us a couple of hours per hotel to configure our preferences and start the system. Within 24 hours, we saw a full return on our investment (ROI).”
“We’re very pleased that the activation of our first full 2-way integration with Oracle Hospitality’s OPERA PMS hotels went so smoothly,” said Jos Schaap, CEO and Co-Founder of ROOMDEX, “The Marcus Hotels engagement exemplifies the new approach hotels are now taking toward technology innovation that prioritizes easy integration, automation and quick ROI.”
About Marcus Hotels & Resorts
Marcus Hotels & Resorts owns and/or manages 18 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time® Pub & Grill and SafeHouse® Restaurants.
3 days ago
OpenKey, the industry standard for universal Digital Key in hotels, today announces a new integration with Cloudbeds, one of the world’s fastest growing hospitality management platforms. With this integration, when a reservation is made through Cloudbeds, the guest’s relevant information (e.g., mobile number and reservation details) will be automatically shared through OpenKey HOST to deliver a Digital Key to the guest’s smartphone.
Integrating reservation management with Digital Key technology provides an opportunity for hotels to offer a more streamlined check-in experience. With siloed solutions for reservations and digital keys, hotels have traditionally been required to collect guests’ information separately to connect their mobile devices to access their rooms. Now, with the joint efforts of OpenKey and Cloudbeds, guests who make reservations with Cloudbeds will automatically be issued a digital key to their smartphones – a significant step forward in contactless check-ins and enhanced customer experience.
“We could not be more excited for this integration,” OpenKey Vice President of Sales and Marketing, Jacob Liggett, said “OpenKey and Cloudbeds are two of the world’s leading hospitality technology companies. Our growth at OpenKey is dependent on relationships and collaborations that push the industry forward and take guest services and customer experience to the next level – without increasing the burden on hotel staff.”
A partnership between OpenKey and Cloudbeds enhances each company’s offerings and helps them bring more value to hotels around the world. Now, Cloudbeds and OpenKey empower their customers to offer guests a more seamless experience – from booking their reservation to settling into their room.
Cloudbeds Vice President of Partnerships, Sebastien Lietner commented, “Our partnership with OpenKey is yet another example of how our Hospitality suite can seamlessly connect with other travel technology companies to provide a better experience for hotel owners and their guests. We’re delighted to work with OpenKey to do just that.”
In a post-pandemic world, it’s essential for hotels to deliver a safe, frictionless guest experience. This integration delivers that experience – eliminating the need for in-person check-ins and physical keycards for guests who make reservations through Cloudbeds. By including Digital Key with online bookings, OpenKey and Cloudbeds are helping hotels enhance guests’ safety and satisfaction.
Founded in 2012, Cloudbeds is the fastest-growing hospitality management platform in the world. Its SaaS platform provides tools to better manage properties of all types and sizes, allowing property managers/owners more time to focus on their guests while building revenue, driving bookings, and increasing operational efficiencies. Trusted by more than 20,000 hotels, hostels, inns, and alternative accommodations in more than 155 countries, the Cloudbeds suite is a fully integrated platform of capabilities designed to help properties unify their management, reservations, and booking systems, grow revenue, and automate workflows with confidence and ease.
3 days ago
Tripleseat, the leading cloud-based sales and catering management platform for hotels, announced today it has signed on Stoney Creek Hotels' 13 properties.
"We are looking forward to bringing on Tripleseat as our sales and catering platform. Our team has been looking to improve our group booking experience and to generate more organic growth. With Tripleseat, we know we'll be able to streamline this process and do more. We're also looking forward to using Tripleseat's lead-generating integration with our social media and website pages," said Julia Day, Marketing Director for Stoney Creek Hotels.
Stoney Creek represents a unique portfolio from value hotels to upper-midscale properties around the Midwest. Whether you're traveling for business, hosting a conference, or looking for a romantic getaway, Stoney Creek has something for everyone. Their properties are infused with local flavor and genuine service that is felt as soon as you walk through their doors.
"Stoney Creek Hotels is an incredible group of select-service hotels and we're excited to work with them to help grow their group business. Stoney Creek strives to provide an exceptionally personal home away from home experience to their guests and by partnering with Tripleseat we can enhance that experience," said Tripleseat CEO Jonathan Morse.
Tripleseat provides a seamless, omnichannel sales and catering platform that makes booking and managing group sales faster, simplifies the booking process, and enables entire teams to work efficiently in a single platform. Tripleseat currently works with various hotels and hotel groups across the country and internationally, including Standard Hotels International, AHC Hospitality, and The Setai & Betsy Hotels in Miami, among thousands of others.
3 days ago
RMS North America, a leading provider of cloud-based reservation and property management systems to the hospitality industry, released its 2021 State of the Industry Report. The report offers actionable insights on what travelers are looking for and how hospitality businesses can adapt to meet new consumer expectations.
To learn from the experiences and challenges of the past year, RMS conducted independent research, surveying consumers about their plans and preferences for business and leisure travel in 2021. These findings were compiled alongside consumer and business data from across the travel and hospitality industries.
“The data confirmed the optimism we have for recovery across the hospitality industry. We’ve seen rapid growth in reservations for 2021 across our hotel, campground and park customers,” stated Victor Vesnaver, Chief Operating Officer of RMS. “This encouraging increase, coupled with lasting operational changes the industry has deployed as a result of COVID-19, shows promise for a long-term rebound and grounding in more local, road-based travel that is exciting for the overall travel industry.”
Beyond indicating industry recovery, the RMS 2021 State of the Industry Report details a new kind of traveler – one that demands technology, has an affinity for work-leisure travel and values sustainable, local travel.
Reservations across parks and hotels increased 40% from Q1 2020 to Q1 2021.
When searching for camping or hotel accommodations, 70.9% of today’s travelers are influenced by a property’s online content, including reviews, design and website experience, and active social media platforms.
Given the opportunity to work remotely, 42.3% of survey respondents are likely to stay at a traditional hotel, followed by 35.7% indicating they’d stay at an Airbnb/VRBO.
As consumers think about future leisure travel, they are focused on domestic travel first and foremost, with 53.4% of survey respondents intending to travel within driving distance (300 miles or less) or fly domestically.
“It’s our hope that by uncovering these industry trends, we can equip hospitality businesses with the necessary tools to spearhead growth during this critical time,” continued Vesnaver. “The hospitality industry is nothing if not resilient, and we look forward to being a valuable partner aiding in the continued success of these properties as they serve a new kind of travel customer.”
3 days ago
INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Hotel Metropole Monte-Carlo in Monaco. The renowned Mediterranean property will deliver contactless service for guests through a branded mobile app with robust capabilities including mobile check-in, that adds another layer of convenience and safety for guests and team members.
Built on land once owned by Pope Leon XIII, the Hotel Metropole Monte-Carlo debuted in 1886 and offers 125 rooms and suites. The Belle Époque palace embodies the old-world glamour and modern allure of Monte-Carlo and combines an elegant heritage with Mediterranean freshness. Renowned for impeccable service, the hotel’s new app will enable guests the ability to tailor their experience before, during, and after their stay. The app will allow guests to check in before they arrive, enabling a more modern arrival experience for both the guest and hotel team members.
“At Hotel Metropole Monte-Carlo, we’ve long prided ourselves on delivering a thoroughly luxurious, exceptional standard of service, but implementing the INTELITY platform will allow us to raise the bar even higher,” said Serge Ethuin, General Manager at Hotel Metropole Monte-Carlo. “Between the self-service technology and convenience it provides to guests and the operational automation it offers team members, we’ll be able to exceed expectations and elevate the guest experience in a new way.”
Using the mobile app, guests will have access to an array of digital amenities and services throughout their stay. They’ll be able to find hotel and amenity information, make dining, spa, and activity reservations, order food, schedule touchless deliveries, communicate with hotel team members, and more–further elevating the entire guest experience.
“We couldn’t be more excited to partner with Hotel Metropole Monte-Carlo,” said Benjamin Keller, INTELITY SVP of Sales. “This glamourous property is known for their innovative and personalized service and has so much to offer guests. Now travelers will be able to access it all in just a few taps thanks to the INTELITY app. That’s exactly the kind of modern, contactless experience guests are coming to expect in 2021.”
In addition to receiving a four-star rating from the prestigious Forbes Travel Guide, the property is also a member of the Leading Hotels of the World collection of luxury hotels and resorts. In tandem with Leading Hotels’ Healthy Stays commitment to provide enhanced cleanliness standards and protocols for more than 400 worldwide members, the mobile app developed by INTELITY will enable Hotel Metropole to continue to deliver the highest standards for guests.
1 week ago
Booking meeting and event spaces just got much easier thanks to today’s new partnership between MeetingPackage and HotelPlanner, the world’s largest seller of online group hotel bookings and a top seller of individual hotel stays.
Through this partnership, MeetingPackage is now the official provider of instantly bookable meeting and event spaces for all HotelPlanner customers. Adding the capability to book meetings and events instantly—alongside the best group rates in the business—is a win-win value proposition for hotels, venues, event planners and corporate bookers.
MeetingPackage—which was named 2021’s Best Group Sourcing and RFP software by Hotel Tech Report—is a self-service, cloud-based, no-code platform that automates all M&E sales and operations for hotels and venues.
“This partnership is a big milestone for us as we push forward in our mission to become the first channel manager solution for meetings and event spaces,” says Joonas Ahola, Founder & CEO, MeetingPackage. “Hotels and venues shouldn’t have to create multiple accounts for all sorts of different portals and marketplaces, or sort through RFP spam. We couldn’t have asked for a better partner than HotelPlanner. Giving event spaces one central profile with real-time availability on the world’s biggest travel sites is a game changer.”
Ahola continues, “The need for automation in our space is unrelenting, and there’s no other way to improve the customer experience while retaining margins and efficiencies for the venue. With our two-way integrations to major Sales & Catering and Property Management Solutions full automation and instant booking can truly be achieved.”
Traditionally, the hospitality industry has managed sales and operations manually, relying on lengthy email exchanges and RFPs. The COVID-19 pandemic has spotlighted the need for more efficient sales processes.
“Allowing our customers to book meeting rooms directly online will deliver huge cost reductions and time savings, “says Bas Lemmens, Managing Director, HotelPlanner. “We’re delighted to formalize our partnership with MeetingPackage. We know what it takes to provide a world-class booking service and we can help relieve any stress that may come with large event or group bookings. Working together with MeetingPackage, we will win the trust of more customers by providing them with an easy, available and customer-friendly booking solution within all our partner websites. The integration work has already started, and we expect to go live by the year end of 2021.”
1 week ago
● Another touchpoint in the hotel stay is digitized● Services can be booked directly from the hotel room● limehome optimizes the feedback process with SuitePadThe limehome digital hotel concept is furthering the technological development of its design apartments and is now using SuitePad devices from the provider of the same name in all its design apartments. After testing the concept last year in selected locations, SuitePads will be available in all 500 bookable apartments across Germany, Austria, and Spain in 2021. The Munich start-up has been using SuitePads in ten of its apartments since April 2020.
limehome is now digitizing another crucial part of the travel experience—the guest directory. At a glance, travelers can now receive all relevant information about their stays such as information on the apartment, the surroundings, or information about the check-in and out process. Above all, the range of services is made even easier for guests. They can now book additional services such as extra cleaning or fresh towels using the digital platform. In addition, guests can find useful information such as restaurant or bar recommendations, or information on day trips in the local area using the in-room tablets. Entertainment offers can also be preinstalled on the SuitePads.Josef Vollmayr, co-founder and managing director of limehome said: “The SuitePad is the perfect addition to our technology-based apartments. In this way, we digitize another important part of the stay and ensure that guests can communicate with us even faster and give us their feedback more easily”.SuitePads create another important digital contact point with the brand. While limehome deliberately dispenses with a classic reception and hotel staff, SuitePads offer the possibility to send personalized messages to guests to address travelers directly at an individual level. Using push notifications and pop-ups such as check-out reminders, limehome can improve the guest experience for all that enter their apartments. Simultaneously, limehome enables an open and above all efficient feedback culture. Guests can easily communicate suggestions, praise, or criticism via the SuitePad devices, allowing any negative feedback to be quickly processed and taken into account.
Moritz von Petersdorff-Campen, co-founder and managing director of SuitePad said:“With an extremely progressive and digital approach, limehome creates a completely new concept that would hardly be economical for traditional hotels. Anyone who thought that this staffless approach would result in lower guest satisfaction has been proven wrong. limehome’s approach to technology shows that the focus is on the guest experience and guest communication. We are an ideal match and we look forward to supporting limehome in the future."