This week, Atomize earned Hotel Tech Report’s level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation. The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric. “Atomize has focused on building a self-serve automated product but their support team is always accessible to clients if they need help. With an average support rating of 5/5 from 75+ verified client reviews, it's clear that their system is working.” Hotel Tech Report co-founder Adam Hollander. "The hotel industry is the most service minded industry out there. It is in the DNA to serve guests beyond expectations. Consequently; to serve hotels as a technology vendor, it is imperative to set customer service first. True customer service cannot however be achieved by a department, it needs to include the entire company which is a receipt of the overall company culture." Alexander Edström, CEO @ Atomize The below GCSC assessment outlines the verified systems and processes that Atomize has in place to educate, train, retain and support customers. Atomize's GCSC Assessment Summary Rubric Score: 18/34 Certification Level: I Customer Orientation: Customer Minded Recommendation: Recommended Support Team Size: 3 Support Team Leader: Richard Harmon - Global Client Success and Support Manager Certification Period: February 20, 2020-February 20, 2021 Support Stack: Atlassian, Hubspot, Google Sheets GCSC Support Rubric Section I: Pre-Emptive Support The Pre-Emptive support pillar of the GSCG Scoring Rubric audits the tools and processes the vendor has in place to provide customers with easy access to self-help resources. These self-help resources serve as a basis to offer easy troubleshooting as well as to preempt answers to product related questions before they arise providing a more intuitive and seamless experience for clients. The following are the rubric items that Hotel Tech Report has verified that Atomize has in place for clients: 1.1 Online knowledge base/help center: Vendor offers a searchable help center for customers to easily find answers to common customer questions. 2.1 Online training videos: Vendor offers pre-recorded videos that clients can access 24/7 for self-teaching and deeper product knowledge. 3.2 Tooltips: Vendor offers helpful tips and hints presented when users hover over buttons and UI elements in the interface. (min of 10 in-app tooltips) GCSC Support Rubric Section II: Reactive Support The Reactive Support Pillar assesses the company's responsiveness to clients and their ability to resolve issues quickly when they arise ensuring prompt response and service to clients. The following are the rubric items that Hotel Tech Report has verified that Atomize has in place for clients: 1.2 Transparent process: Vendor has opened up their systems to Hotel Tech Report via screen share to verify their tools and processes in place to deliver customer support. 1.3 Email support or phone support: Vendor at least one of the traditional methods of customer support channels, email or phone support (additional channels: phone, chat, email) 1.4 Multi-lingual support: Vendor offers support in the languages where they have active clients (English, French, Dutch, Spanish, Italian, German, Bulgarian, Russian, Czech, Belorusian, Xhosa, Swedish, Norwegian, Slovak, Portuguese, Chinese, Romanian, Taiwanese) 1.5 Purpose built support and ticket management tool: Vendor utilizes professional customer support software that has functionality to effectively manage support tickets, followup, escalations and analytics. 2.2 Live Chat support: Vendor offers website or in-app live chat as an alternative customer support channel. 3.5 Feature request tracking: Vendor offers the ability for clients to easily submit feature requests and has a methodology in place for escalating high priority features. GCSC Support Rubric Section III: Customer Success & Coaching While keeping customers happy is commonly thought of by software companies as the top priority, keeping them well informed is of equal importance. The third pillar of the GCSC Rubric identifies the key ways that vendors inform, educate and train their customers to realize successful outcomes with their products. The following are the rubric items that Hotel Tech Report has verified that Atomize has in place for clients: 1.7 Customer satisfaction monitoring (ex. NPS surveys, CSAT): Vendor has processes in place to regularly monitor customer satisfaction. 3.6 Performance reporting: Vendor offers reporting and analytics to show clients the value of the product or service. GCSC Support Rubric Section IV: Customer Validation The GCSC’s 34-point rubric and Hotel Tech Report’s verification of internal tools and processes validate the vendor's systems in place; however, the validation of the success of these tools and processes can most significantly be validated by the unbiased perspectives of real hotelier customers. This pillar looks at unbiased verified client reviews and satisfaction scores to validate that the processes in place are working in the eyes of customers based on their satisfaction ratings. The following are the rubric items that Hotel Tech Report has verified that Atomize has in place for clients: 3.7 Public Feedback Validation: Vendor shows exemplary client relationships and is a top performer on Hotel Tech Report with more than 50+ verified client reviews. 4.12 4.5-star avg. customer support rating: Vendor has outstanding customer support ratings averaging more than 4.5/5 across all client reviews. 4.13 Vendor Confidence: The vendor has revealed their private internal customer satisfaction scores to Hotel Tech Report showing high degrees of confidence in their support infrastructure and outcomes which can be a strong indicator of transparency and positive vendor-client relationships. About the Hotel Tech Report Global Customer Support Certification (GCSC) Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners. For more information please visit: https://partners.hoteltechreport.com/global-support-certification/
We are continuing the HKeeper Product Tour, the series of articles on HKeeper features. And today, we will consider our ’Reports’ module. So, let’s get started! “If you can’t measure it, you can’t improve it”. Peter Drucker Drucker meant that you can't know whether or not you are managing property successfully unless you show numbers in your report. In the hotel, business reporting is necessary that makes your workflow planed and easier in the long run. With a clearly established metric, you can "measure" progress and adjust it to produce the desired outcome. But how to get clear and real metrics without a constant state of assumptions? Use HKeeper 'Report' module! HKeeper lives in the here and now, that's why our ’Report’ module provides you with a complete 24/7 real-time information about your back-office efficiency in detailed reports from many angles: human resources and time cost, use of material resources, performed tasks scope, etc. With HKeeper you can: Be able to access reports and data in real-time. Our reports generate based on first-hand information - from the performer's hands because they are working through a mobile application in digital form. Therefore, during and at the end of each employee’s task performance, all of the information automatically distributes to relevant reports. It allows to free up to 20% of executives' time as no need to collect and analyze the information. Have no more unnecessary operational costs caused by unexpected employees' overtime and task performance excessive time. Each hotel has time standards for room cleaning and they can be set in the HKeeper settings. Based on those settings HKeeper will notify you that performing task time exceeded. By tracking this issue you can work with employees and train them to do their job according to the standards. Also, if an employee is close to the end of working hours and can't complete all assigned tasks within a regular 8 hours day, the system will notify you in advance. It allows a manager to redistribute tasks in order to prevent the employee’s working time from being overloaded and avoid additional costs associated with paying overtime. Manage hotel amenities and inventory. HKeeper eliminates needs for manual counting of warehouses balances and saves huge amounts of employee time. The HKeeper reports, such as sent linen to the laundry, broken items, stained linen and etc. are formin automatically and gives real-time access to the actual information. Also, HKeeper gives detailed reports of all transactions made during cleaning, maintenance, and other task performance. In other words, every item brought in and taken out of the room will be counted (including discarded items). Thus, build on the number of used, broken and other options, the report provides accurate data in real-time. Understand and analyze negative trends for each department and each issue. Executives have daily figures of all hotel operations that can provide them an opportunity to manage, predict, and extract important trends, react and respond to enhance overall efficiency as well. For example, if AC repaired several times in the same room within one month, our reports would reveal it as a negative trend and highlighted it at the dashboard. In that way, it may help a manager to make a decision about the issue: to continue, repair or probably install a new one. For the sake of convenience, all reports can be produced at any period of time (daily, weekly, monthly or customary) and exported to Microsoft Excel, PDF directly from the system. So, there is no difficulty to make an annual report in minutes. What are you doing to improve your business objective? Hotel is like a living organism changes permanently and having HKeeper as a tool to generate accurate reports is essential
Oaky, the commission-free pre-arrival upselling platform, recently joined hands with D-EDGE Hospitality Solutions, one of the world's top hotel distribution technology providers, to offer users a free integration between the two systems. The integration between Oaky and D-EDGE will enable the upselling software to use its customer hotel's guest data from the D-EDGE platform to send targeted and personalised pre-arrival upselling deals. To maximise conversion rates, guests will receive offers in their language and tailored to their rate code, the room type they booked and which segment they fall into. Once a guest has booked their extra, the property is notified and can act on it. The one-way integration leaves hotels in control and gives them the option to accept and reject any request. To get access to this new feature, D-EDGE users who have chosen to work with Oaky can simply reach out to their account manager to enable the connection. Once that's done, they can go live with their upsell deals and offers. This integration has several advantages for D-EDGE and Oaky users: - Now that the two systems communicate with each other, sending out a personalised selection of instantly bookable offers can be fully automated. - Hotels are also free to select which deals they want to promote and can choose from a variety of ideas within Oaky or create their own offers around loyalty sign-ups, room upgrades, transportation or activities. - Last but certainly not least, hotels now also get access to guests booking via an OTA without having to pay commission on deals sold. "We're excited to partner with D-EDGE and offer our users an integration between the two systems from now on. The goal is to help hotels both increase the revenue generated from every booking regardless of the booking channel and meet today's travellers' expectations." Says Erik Tengen, Co-Founder of Oaky "We're very pleased to count Oaky in our expanding ecosystem available to our 12,000 hotel customers. Our clients are all hungry for tech innovators to keep one step ahead. The integrations of Oaky in the D-EDGE platform will definitely help hoteliers to implement very performant upsell programmes and increase their online sales." Léa Vernet, Director, Partnership & Business Development at D-EDGE About D-EDGE Established from the merger of two long-established hospitality digital solutions providers, D-EDGE offers cutting-edge cloud-based e-commerce solutions to more than 12,000 hotels in over 100 countries. Combining the technical excellence of Availpro with the digital marketing expertise of Fastbooking, D-EDGE brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses a central reservation system, data intelligence, a connectivity hub, digital media and website creation. With a team of 350 experts in over 20 countries, D-EDGE provides localised support, services and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.
The commission-free pre-arrival upselling platform Oaky has partnered with Cloudbeds, an all-in-one hospitality management suite, to provide users with a free two-way integration between the two systems. Oaky and Cloudbeds’ two-way integration enables the upselling software to use booking data saved within Cloudbeds to send personalised pre-arrival upselling offers to guests. To achieve the best results and create a positive experience, the emails containing the promotions are customised to a guest’s rate code, room category, segment and even use their language. After guests select and book a deal in only a few clicks, the two-way integration pushes this information back into Cloudbeds via the Cloudbeds Marketplace where it is added to the client’s profile and their invoice. Inventory is also updated, meaning that after a paid upgrade is confirmed, the guest’s new room is marked as sold while the original room goes back on sale, allowing hotels to sell these rooms a second time. This eliminates the need for the hotel’s team to handle each upsell request manually. It also avoids issues such as overbooking a room category or overselling a service since the system automatically stops promoting sold out items. To start using the two-way integration, a Cloudbeds client who has signed a contract with Oaky simply needs to approve the connection between the two platforms via a button in the Oaky onboarding wizard. This is also where new users can set up their Oaky, add deals and customise their offers’ style and appearance. Once this is done, a hotel is ready to upsell and generate ancillary revenue. Cloudbeds and Oaky users will get several advantages out of this new partnership: Improved efficiency: Since upsells don’t have to be handled manually anymore, hotel staff save a lot of time and errors are prevented. Hotels can get creative: A hotel can offer every kind of deal including room upgrades, dinner reservations, loyalty signups, activities or any service they would like to provide. Broadened reach: Upselling emails reach both direct bookers and OTA guests which gives hotels a wider reach and more chances of sales. Excellent conversion: Oaky’s industry-leading conversion rate of 13.8% means that of all guests who interact with Oaky, one in eight books an offer. “It’s great to be working with Cloudbeds and offering our users this powerful two-way integration. Now they can boost their revenue, increase the value of every booking and create an even better and more memorable guest experience. Since hotels can now reach guests regardless of their booking channel, the results will be even more impactful,” Says Erik Tengen, Co-Founder of Oaky. “The feeling is mutual,” says Sebastien Leitner, Head of Global Partnerships at Cloudbeds. “This partnership allows Cloudbeds customers to benefit from the innovative, industry-leading upselling tool Oaky has delivered. We are delighted to welcome them to our marketplace.” About Cloudbeds: Cloudbeds is the fastest-growing hospitality management suite in the world, providing tools to manage properties of any type and size. Cloudbeds’ award-winning software is trusted by more than 20,000 hotels, hostels, inns and alternative accommodations in over 155 countries. Cloudbeds helps properties grow revenue and automate their workflows with confidence and ease, while delivering a better experience for guests everywhere. Founded in 2012, Cloudbeds has expanded to over 400 people with local teams in 40 countries, speaking 30 languages.
IDeaS announced today a new technology partnership with Silverbyte, Ltd. The two-way data integration between IDeaS’ sophisticated revenue management solutions and Silverbyte’s leading property management software, Optima PMS, will provide enhanced performance, productivity and profitability for the global hotel industry. Regardless of the size or operational complexity of a property, the integration provides accessible revenue and market data to empower hotels and resorts with more granular levels of data analysis. · Innovative hotel technology leaders join forces – With a common goal of providing integrated systems that best serve the guest journey, IDeaS and Silverbyte are committed to helping hotels deliver the right price at the right time to the right person. · Seamless, two-way integration – This sophisticated, yet simple, integration delivers accessible, near real-time revenue and market data to empower improved sales and booking strategies, maximize accurate forecasting and precise pricing and increase occupancy. · Regional focus, global reach – The two companies represent a remarkable global reach, with a widespread client base in countries around the world. With Optima PMS implemented at 85 percent of Israel’s hotel properties, Silverbyte is the region’s largest hospitality technology provider. Einav Peleg Cohen, chief executive officer, Silverbyte, said: “With our new two-way data integration with IDeaS’ sophisticated revenue management solutions, our clients can leverage the power of automated revenue science to ensure each hotel guest stays in the right room at the ideal rate.” Joseph Martino, chief business development officer, IDeaS, said: “Our integration partnership provides hotels with greater levels of data-driven intelligence, occupancy and profitability. This integration will equip IDeaS and Silverbyte clients around the world with powerful pricing and forecasting capabilities for a more confident revenue strategy.”
SiteMinder: Top Hotel Booking Revenue Makers of 2019 Show No stopping of Direct Channel, Key Players1 week ago
SiteMinder, the global hotel industry’s leading guest acquisition platform, today reveals its annual lists of the distribution channels that brought the highest booking revenue to hotels over the past year. Varying across 20 of the world’s top tourism destinations, the lists reveal the fast-growing successes of both direct booking strategies for hotels and the growth strategies of the travel industry’s consolidation-hungry giants. Within 14 of the 20 tourism destinations, direct bookings—gained via a hotel’s website—either climbed the list from the previous year or maintained their position among the top five spots. The sustained growth of the direct channel was matched only by that of Asia-headquartered Agoda, which made leaps across the EMEA region. Other major findings included: The debut of Airbnb in six markets within Europe, Africa and the Americas, less than two years after launching its first global hotel technology partnership with SiteMinder to support traditional hospitality providers. The addition of Trip.com in another European market—Italy—alongside France, where the Chinese powerhouse made its western debut last year. The appearance of WebBeds brands JacTravel, totalstay, Destinations of the World and Sunhotels in half of this year’s top 12 lists. The re-entry of Australia-headquartered Flight Centre Travel Group in the country’s top 12, after four years. The company’s diversification and acquisition strategy in recent years is proving to have a strong impact in the merging world of travel management, having also made the list in South Africa for the first time. The debut of Lastminute.com in two markets within EMEA, proving the continued rise of spontaneous decision-making among today’s consumers. SiteMinder’s senior director of global demand partnerships, James Bishop, says, “It’s exciting to reflect on this data each year and on the trends that we see in core tourism markets around the world. The swift rise of Airbnb in many markets, for example, is evidence of the hotel industry’s openness to adopting Airbnb as a partner and the benefits they are seeing from selling an experience, not simply a room. It is also evidence that Airbnb users no longer just look for homestays and spare spaces. “Encouragingly, direct online reservations continue to contribute strongly to hotel revenue globally, with hotel websites remaining among the top four channels in the majority of markets and, in many instances, jumping up the ranks. It is clear that hoteliers are actively seeking to drive direct bookings, through greater knowledge and innovation, as well as investments in metasearch. We are also seeing technology providers supporting this appetite by adding professional services to their direct booking offerings, effectively acting as digital marketing agencies for hotels.” In the United States, the top 12 hotel booking channels in 2019, based on total gross revenue made for SiteMinder’s customers, were: 1. Expedia Group 2. Booking.com 3. Hotel websites (direct bookings) 4. Agoda 5. Hotelbeds 6. Global distribution systems 7. Airbnb 8. HotelTonight 9. Hostelworld Group 10. Hotusa 11. Getaroom.com 12. Hotwire “The United States welcomed 82.9 million arrivals in 2019, which was up 50 percent from 10 years ago. This growth presents immense opportunity for the country’s hoteliers, but it is important they are aware of how the booking landscape is changing and how their guests are choosing their accommodation,” says Mr Bishop. SiteMinder’s platform processed 105 million online hotel bookings for travelers in 2019 to bring its 35,000 hotel customers a total of US$35 billion in revenue. Free consultations are available to hotels wanting more from their booking channels.
SuitePad has recently published a brand new white paper for the hotel industry that offers detailed insight into its Green Option feature. The Green Option gives guests the choice to forgo room cleaning in exchange for a small benefit such as a voucher or discount at the hotel restaurant or bar, or simply the peace of mind that they are helping reduce their carbon footprint. This white paper from SuitePad uses customer testimony and statistics to highlight the benefits that the Green Option has for both the environment and hotel businesses. You will discover how the Green Option can help hotels: Generate cost savings Increase sales Achieve a positive ROI Promote and benefit from an environmentally-friendly image Use digital solutions to maximize guest participation in the Green Option To get your hands on this insightful publication for free, simply follow the link below and fill out the form: https://hoteltechreport.com/resources/guest-experience/guest-room-tablets/suitepads-green-option
We are continuing the HKeeper Product Tour, the series of articles on HKeeper features. And today, we will consider our Mobile Applications for linear staff and executives. So, let’s get started! Who's the main source of information about the situation in a hotel’s guest-rooms? Usually, it is a guest or room attendants. Room attendants use simple walkie-talkies or regular pen & paper methods for their daily communications needs while guests have a smartphone. Thus, in this scenario, guests can take photos and publish them on guest review sites faster than housekeepers can report problems to the manager and submit work tasks to the maintenance department. Don’t you think it is not fair towards your hard-working employees?! Improve the workforce efficiency that works on floors The HKeeper mobile app developed with a true understanding of the challenges that hotel departments face daily. We designed a user-friendly, multilingual application that allows employees to stay connected and to receive a cleaning, maintenance, and to-do tasks in real-time. 70% of the interface is visual Just imagine, no more paper, phone calls or lost tasks and instead, with HKeeper mobile app your linear employees will have the abilities to: - Receive assigned tasks and work on them in real-time. - Update task statuses from start to finish, paused, DND, refusal, or delayed service. - View information about room type, occupancy status, and any special requests. - Receive notifications for priority tasks and messages. - Record what was used during tasks execution. - Create remarks regarding maintenance or other issues and attach photos. - Report Lost & Found items. - Instantly communicate through chat with the supervisor in any language. The executives' mobile app version has more functionality, and a greater level of access to the information gives mobility and enables tracking, inspecting, and evaluating all assigned tasks in real-time and on the go. In addition, the application gives the ability to add a new task, send messages, and see room occupancy. Also, all executives have access to the logbook and stay updated without any need to make the calls. Being informed on time allows you to make the right decisions in time and coordinate the actions. The mobile application functions equally well with or without Wi-Fi. The HKeeper mobile app creates a secure environment, and your employees feel they are being taken care of and, that is what they deserve!
Dr. Ravi Mehrotra Founder and Chief Scientist, IDeaS to Be Showcased in ‘Under the Spotlight’ at Opportunity 20202 weeks ago
Dr. Ravi Mehrotra, president, founder and chief scientist of hospitality and revenue management software pioneer IDeaS is set to take part in the renowned Under the Spotlight session on February 11, 2020 at Opportunity2020, hosted by Revenue by Design, Ltd. A favourite at the “Opportunity” conferences, Under the Spotlight brings two industry leaders on stage to discuss, debate and share their insights into the continuing evolution of revenue management. · Unique opportunity to witness software pioneer: This is a unique opportunity to witness revenue management pioneer, Dr. Mehrotra, and hear his thoughts as he is interviewed by colleague and fellow revenue management thought leader, Klaus Kohlmayr, chief evangelist at IDeaS. · Exploring the critical role of revenue management: Dr. Mehrotra will be questioned on the critical role of revenue management in optimising hotel performance and how innovation in technology, data science and artificial intelligence is shaping the future of the discipline. This unmissable discussion will provide candid insight from an industry legend into the opportunities and challenges ahead for the hotel revenue management community in times of immense industry transformation. · Creator of Revenue Science: IDeaS, which surpassed 4,000 hotels in EMEA alone last year, also celebrated its 30th anniversary in 2019. The company is widely regarded as the creator of Revenue Science, within lodging and other industries. IDeaS is also the worldwide leader for demand-based, dynamic pricing technology used by airport car parks, counting several of the world’s busiest airports among its clients. Dr. Ravi Mehrotra, president, founder and chief scientist, IDeaS, said: “I am thrilled to join Opportunity 2020 in this exciting forum. Revenue management continues to inform and transform the way hotels do business. 2020 will be an exciting year, not only for our company, but for the industry in general. I couldn’t be more pleased to share my thoughts and insight as we push ahead into the Soaring 20’s!” About Revenue by Design and Opportunity 2020 Revenue by Design provides business transforming revenue management and distribution solutions to the hospitality industry focussed on driving top and bottom line profitability. The company hosts the annual “Opportunity” conferences which lay the foundations for hospitality revenue, sales and marketing executives to plan for the year ahead. This industry-shaping one day revenue management conference returns for its fourth fantastic year on 11th February 2020 at the iconic Emirates Stadium, London.
Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Emma Johnstone to Vice President of Sales, EMEA, and Ricky Castoldi to Vice President of Sales, Americas. Both will be responsible for team excellence for their regional sales teams, establishing new and trusted relationships across the hospitality space, while driving maximum revenue and productivity for the hotel clients they oversee. Working from London, Johnstone will oversee Cendyn’s strategic sales and business development efforts across the Europe, Middle East and Africa regions. She has over 20 years’ experience, having served in sales leadership roles at Guestline, SnapShot and Gilchrist & Soames. She graduated from Anglia Ruskin University. Based out of Dallas, Castoldi will lead Cendyn’s strategic sales and business development efforts in the Americas region. He has over 20 years’ experience, having served in sales leadership roles at Duetto, Pegasus and Lanyon. He graduated from Buckinghamshire Chilterns University. “I am absolutely delighted to have joined Cendyn and look forward to building upon the solid foundations that the EMEA team has already made across the region,” said Emma Johnstone, Vice President of Sales, EMEA. “With Cendyn’s recent expansion into revenue management and commitment to personalized pricing, our influence across the industry is impressive and is only set to grow!” “I am thrilled to be joining the Cendyn team at this exciting phase in the company’s growth,” said Ricky Castoldi, Vice President of Sales, Americas. “I look forward to spearheading sales and business development efforts in the Americas region, as we continue to innovate in the delivery of cloud-based solutions for data management, targeted marketing and dynamic pricing to the hospitality industry.” “I am excited to welcome Emma and Ricky to the Cendyn sales leadership team,” said John Seaton, Chief Commercial Officer. “With their comprehensive experience and track history of achieving success, I am confident both will continue to drive the tremendous growth Cendyn has seen in these important markets.” The past 12 months have been a period of rapid growth at Cendyn, with a strategic follow-on equity investment from Accel-KKR, the appointment of Tim Sullivan as President, Donna Goudie as Chief Operating Officer and acquisition of The Rainmaker Group, a leading revenue and profit optimization platform for hotels, resorts and casinos. Cendyn was also recently named World’s Leading Hotel CRM Technology Provider, Hotel Sales Proposal Platform and Data-Driven Marketing Agency by the World Travel Awards for the 2nd year in a row.