1 day ago
Crave Interactive today announced an integration partnership with ALICE hospitality platform. The integration between ALICE and Crave Interactive is the perfect union of two complementary hospitality technology innovators empowering staff and enhancing the guest experience like never before.
Crave Interactive solutions enhance the guest experience by providing an easy-to-use, paperless, digital guest information and service request platform. The contactless platform includes room service ordering, hotel information, guest directory, local information, and much more. Today this is either delivered with AppLess™, on the guests’ own mobile phone accessed with a QR code, or on the award-winning Crave in-room tablets. Today, more than ever, Hoteliers are looking for ways to use technology to work smarter, particularly when information is continually changing.
Focused on operational excellence and guest satisfaction, ALICE connects all hotel departments on a single platform for centralized staff communications and task management. ALICE breaks down the barriers between departments and connects fragmented systems by equipping hotel staff with modern tools to work together as a unified team to exceed the expectations of today’s guests.
“Crave’s mission is to provide the best guest experience in an easy to use and efficient way for our hotel clients,” said Tim Butterworth, Crave Chief Commercial Officer. “and partnering with ALICE was an obvious choice to offer a seamless complete guest experience to our clients who are looking to unify both technologies”
“We’re thrilled to partner with Crave to provide a seamless experience for hoteliers,” said Wendy Zapach, Senior Vice President of Sales at ALICE. “This collaboration is an opportunity to further delight guests with a touch-free, end-to-end experience.”
ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work without all the guesswork. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently.
Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas.
ALICE is a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2021, winner of Best Concierge Software, a Top 10 People’s Choice Software and Finalist for its Preventative Maintenance Software, Housekeeping, and Staff Collaboration Tools, at the 2021 HotelTechAwards.
1 day ago
INTELITY®, the provider of hospitality’s broadest guest experience and staff management platform, has signed a deal with Hutton Brickyards to implement the full INTELITY platform at the new retreat located in Kingston, New York. Opening in May 2021, Hutton Brickyards will provide mobile, in-room, and staff capabilities that optimize operations and eliminate friction within the guest experience in order to foster genuine relaxation and deep connections to nature.
Hutton Brickyards is the culmination of a years-long restoration and reimagining of the The Hutton Brickworks Company, a family-owned brick manufacturer that operated for over 100 years as a cornerstone of the Kingston community in the Hudson Valley. Perched on the banks of the Hudson River, the hotel features 31 thoughtfully-designed guest cabins on a sprawling 73-acre campus that offers stunning river views and industrial architecture. To help guests become immersed in their surroundings and enjoy each part of their stay, Hutton Brickyards will also offer technology that puts guests in control of their stay and service—allowing them to bask in the resort’s tranquility without disruption while effortlessly connecting with staff as needed.
"Everyone has a different definition of what makes for an unforgettable stay, and it’s essential that guests can tailor their experience to their preferences,” remarked Jenni Loughman, COO of Salt Hotels. “Some would rather relax at the spa while others are looking for adventurous experiences. Some still have safety concerns and would like contactless service while others want to be greeted by staff members at the front desk. The INTELITY platform delivers digital convenience, contactless options, and personalization at every step in the guest journey—we couldn’t be more excited about how it will elevate experiences at Hutton Brickyards for years to come.”
With both a mobile app and in-room tablets in place, contactless service and digital amenities will be available at every step in the guest journey. While preparing for their arrival, guests can download the property’s app to get more information about the hotel, check-in from their phone, or even order food in advance of their arrival. Then, once they’ve arrived, they’ll be able to skip the front desk and head straight to their room, activating a mobile key that gives them access to their private cabin. Once inside, an in-room tablet will greet them and offer yet another link to staff and service throughout their stay.
“Hutton Brickyards is not just preparing unforgettable accommodations, but also potentially the most ambitious slate of local activities and outdoor experiences we’ve ever seen from a property,” said Robert Stevenson, INTELITY CEO. “With so much happening each day, we’re excited that the INTELITY platform will serve as a critical connection point for guests—ensuring they’re only ever a few taps away from everything Hutton Brickyards has to offer.”
Meanwhile, the technology will also allow staff to stay in contact with guests wherever they are on property—utilizing in-app and SMS messaging to notify them of special events and activities available to them as well as keeping them up to date on any service they’ve requested. At the same time, the INTELITY platform will source real-time feedback from guests that can lead to better service recovery and a smoother stay for everyone. Finally, automation and deep business insights will save staff time and propel constant process improvements, freeing up employee time so staff members can keep their attention focused on providing memorable, standout service to guests.
2 days ago
IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today it will implement IDeaS G3 Revenue Management System (RMS) at two properties for Atrium Hospitality: the Chateau on the Lake, Branson, and the Wyndham Grand, Oklahoma City.
Seeking to drive greater profitability, productivity, and commercial growth across its portfolio of over 80 hotels, Atrium Hospitality sought a revenue technology partner it could count on to provide the most robust capabilities and expert support.
· Automated efficiency – IDeaS G3 RMS automatically delivers reliable, data-driven pricing decisions so Atrium’s revenue teams can spend more time on forward-looking strategies and operational refinement.
· A partnership for future growth – With a mix of established brands and unique independents in its portfolio, Atrium will leverage IDeaS to bring its hotels to equal levels of revenue management capabilities.
· Flexibility and support – Atrium Hospitality appreciates IDeaS’ flexibility through the buying and implementation processes, with IDeaS team members establishing a lasting relationship of 24/7/365 availability and proactive support.
Michael Feldman, vice president of revenue management and distribution, Atrium Hospitality, said: “Being able to effectively optimize revenue is more than one human brain can do alone, so the efficiency of a well-oiled revenue management system is critical. IDeaS G3 RMS’s ability to enable simple and easy-to-execute revenue strategies provided a clear path for us to go from a manual environment to a far more advanced, reliable, and profitable process.”
Garth Peterson, area vice president, Americas, IDeaS, said: “We are excited to welcome these first two Atrium Hospitality properties into the IDeaS family. Each of these hotels provide incredible guest experiences and amenities, and we look forward to IDeaS’ advanced analytics elevating their commercial performance.”
ABOUT ATRIUM HOSPITALITY
Atrium Hospitality is ranked as one of the nation’s largest hotel operators. Headquartered in Alpharetta, Georgia, the company manages a portfolio of 83 hotels in 28 states, representing well-known brands such as Hilton, Marriott, IHG, and Wyndham, among others. Atrium operates 20,687 guest rooms/suites and more than three million square feet of event space.
3 days ago
Duetto announced today the appointment of travel and hotel industry expert Chris Crowley to its Executive Leadership team as SVP of Sales.
Crowley will lead the global sales organization of the cloud-based revenue software provider, which currently operates offices in the US, Argentina, London, Germany, and Singapore.
Crowley joins Duetto from business travel consultancy Nina & Pinta, where he was Partner. Prior to that, he was with global hotel solutions provider HRS, where he served as SVP of Enterprise Solutions. Prior to joining HRS, he served as Senior Vice President EMEA at BCD Travel. He also served as President of the Association of Corporate Travel Executives (ACTE) and is a board member of the Institute of Travel Management (ITM).
An experienced hotelier, Crowley began his career with Demeure Hotels and Albert Roux at 47 Park Street in London. He has also worked with Accor, Radisson, and Concorde Hotels.
“I'm thrilled to be joining the executive team at Duetto and the new force in hotel revenue management today. This is the new frontier in successful hospitality and with the strength of the Duetto platform and the outstanding teams in place today I am looking forward to contributing to our continued success and growth,” said Chris Crowley, SVP of Sales, Duetto.
As SVP of Sales, he will report directly to Duetto’s CEO, David Woolenberg.
“Chris has a thorough understanding of the challenges faced by both hoteliers and the wider travel sphere and as such will make a great leader for our global sales operations,” said David Woolenberg, CEO, Duetto. “Despite the challenges of COVID, we have seen that revenue technology investment is firmly at the forefront of hoteliers' minds as they prepare for recovery. Chris will be instrumental in helping hotels make this transition and in growing Duetto’s global footprint.”
Crowley becomes the first member of the Duetto Executive Leadership Team to be based in Europe, a region showing rapid growth in terms of revenue technology adoption. In 2020, Duetto contracted more than 40,000 hotel rooms, taking its total in the EMEA region to 225,000 rooms.
2 days ago
ASSA ABLOY Global Solutions through its reputation as a leader in hotel security innovation and together with regional distributor, Indian Ocean Visions Co. Ltd., have been selected by Novotel Convention & Spa Antananarivo Hotel to implement VingCard Essence door locks with Mobile Access. Aiming to represent the latest in comfort and modernity that Madagascar has to offer, the newly constructed 180-guestroom property can now ensure that its guests are protected with the industry’s highest standard in security access technology while providing them with the contactless convenience of digital check-in and guestroom entry.
Designed to reflect a modern and trend-setting environment, the 5-star property initially selected VingCard Essence due to its minimalitic and sleek appearance that can blend in seamlessly with any hotel décor. By opting to implement the lock in online mode, VingCard Essence also provides the hotel with a range of advanced security features in addition to its industry-leading data encryption abilities. These include the ability for staff to remotely review all room entry events without needing to physically inspect a specific lock. Combined with the Visionline access management system, employees can also receive real-time alerts for security threats such as a wandering intruder or a door that has been left ajar, and can instantly deactivate any key that is suspected of being stolen or used inappropriately.
With the adoption of Mobile Access, Novotel Convention & Spa Antananarivo joins a growing global list of hotels that are leveraging the latest technology to provide guests with a safer and more convenient means of check-in and guestroom access. Using their own personal devices, guests can bypass front desk lines where germ risks may be present and can instead check-in via mobile app. Mobile Access then automatically provides each guest with room number details and a digital key that is stored on their device which when presented to the appropriate door lock, ensures hassle-free guestroom entry. Aside from enhancing social distancing and limiting shared surface contact, Mobile Access also comes equipped with enhanced data protection features that maintain hotel security integrity. Engineering using the award-winning Seos credential platform, this includes the use of secure communication channels to deliver digital key data to guest devices and when a guest uses their device to interact with a door lock. Digital key and room number information is also stored within a digital vault on guest devices to prevent any risk of data theft.
“As a new construction, we wanted our 5-star property to mirror the latest in safety, convenience and design available to hospitality industry and ASSA ABLOY Global Solutions with its world-leading status in security innovation was our first choice in meeting these goals,” said Edward Sirrieh, Cluster General Manager at Novotel Convention & Spa Antananarivo Hotel. “The company’s advanced solutions not only bolster our reputation as a modern and safe hotel, but also provide us with the flexibility needed to meet growing guest demands for instant and personalized service.”
One of the key benefits of Mobile Access is the solution’s ability to be deployed and offered to guests in a variety of ways depending on a hotel’s mobile app abilities or goals. For example, guests staying at Novotel Convention & Spa Antananarivo are able to download a standalone app provided by ASSA ABLOY Global Solutions to check-in remotely and receive a digital room key. Other options include integrating Mobile Access with a hotel’s existing guest mobile app. ASSA ABLOY Global Solutions also offers hoteliers the opportunity to leverage its third-party Certified Partner program for properties seeking to provide additional app functionality.
1 week ago
The pandemic underscored the need for hospitality providers to have flexible systems that can be adapted quickly to exceed changing guest expectations. Making it easier for partners to adapt and innovate, Oracle has made the REST API specifications in the Oracle Hospitality Integration Platform (OHIP) freely accessible through GitHub under the Universal Permissive License (UPL) model. See the Integration Platform in action here.
By opening the REST API specifications for Oracle Hospitality OPERA Cloud, the entire hospitality industry can directly benefit from years of development efforts. The move not only offers hoteliers a way to adopt new solutions faster, but it also represents a considerable step towards having a common industry reference for REST APIs. The update was unveiled during Oracle Hospitality’s second annual Innovation Week virtual event which brought together close to 400 attendees from 60 countries to gain access to the knowledge and tools needed to help the industry adjust to new market requirements.
“We have heard over and over from customers and partners that they would like to reuse or take inspiration from our REST API specs. They want our APIs to become the industry reference and are asking us to make it possible,” said Laura Calin, VP of strategy at Oracle Hospitality. “With this update, we are making this vision of an open architecture a reality and taking APIs in hospitality to a completely new level.”
Speeding innovation through an open architecture
The Oracle Hospitality Integration Platform centralizes, consolidates, and streamlines data and processes across hotel operations into a single and unified platform. It enables hoteliers to ‘plug-in’ applications from the Oracle Cloud Marketplace and third-party application providers to improve operations and elevate guest experiences in a matter of days and weeks rather than months or years. The offering is available to OPERA Cloud customers at no additional cost.
“According to IDC data (1), 22% of hospitality and travel organizations cite insufficient data as a top challenge impeding innovation strategies,” said Dorothy Creamer, senior research analyst, hospitality & travel digital transformation strategies, IDC, says. “Key priorities for hospitality to rebound from the COVID-19 crisis and achieve digital resiliency will be building technology ecosystems that allow rapid innovation, drive profit and improve efficiency. To achieve this, they are seeking and will invest in solution partners that will support a flexible infrastructure with numerous integration partners that will deliver consistent and customized services to guests.”
With the integration platform, customers and partners benefit from:
· Secure access to more than 3,000 modern REST API capabilities —more than three times that of the nearest competitor.
· A seamless end-to-end self-service experience, from registration, discovery, and use of the APIs, to the publication and/or discovery of solutions in the Oracle Cloud Marketplace.
· Reduced partner fees as there is no longer a mandatory certification process.
· Accelerated delivery enabled through a real-time feedback channel where users of the platform and product managers interact around the clock to identify impediments and find solutions.
“Since its debut in late 2020, more than 100 partners and many of our customers are now actively building integrations against our REST APIs,” said Luis Weir, senior director of strategy at Oracle Hospitality.
“By leveraging the OPERA REST API specs and OHIP, we will be able to include virtually every hospitality capability into our solution. This, in turn, will enable hospitality developers to tap into any of these capabilities in a matter of seconds rather than weeks or months of tedious work,” said Zdenek Nemec, founder and CTO of superface.ai. “Open access to API specifications is a crucial step towards open standards in hospitality and autonomous software integration. Thanks to Oracle Hospitality for making it possible.”
Learn more about Innovation Week and access the on-demand sessions.
(1) Source: COVID-19 IMPACT ON IT SPENDING Survey (Survey conducted during 3rd December to 15th December period), IDC, December, 2020 All Respondents N=648, Hospitality & Transportation N=57
1 week ago
For more than a year, the global travel industry has been impacted by unprecedented uncertainty due to the spread of COVID-19. Changing travel regulations across all regions of the world forced hoteliers to make challenging decisions for their business. Where they once relied on the prior year’s performance to inform their strategy, hoteliers quickly found that during a global pandemic, solely looking to prior year data couldn’t provide the needed context of the weeks and months that lay ahead of them.
Responding to continually changing market conditions, Amadeus has expanded the Demand360® solution to include two years of historical market data to complement the most robust level of forward-looking data available in the market today. The combined visibility of 2019, 2020 occupancy and pace data, and 12 months of forward-looking, on-the-books business will deliver unprecedented insight, enabling hoteliers to build strategic recovery plans and capture emerging market demand when travelers begin to fulfill their dreams of wanderlust.
This new expansion of historical insight builds on prior innovations, delivering more comprehensive forward-looking visibility into traveler demographic and segment details, daily occupancy pickup activity, and channel performance. With 36 months of insight, hoteliers gain the clearest picture of the past and current market and competitive set conditions to build an informed business strategy.
“Historically, hoteliers have combined the power of forward-looking insight with comparable year-over-year data. Based on the significant market changes experienced in 2020, hoteliers need to compare multiple years’ performance, including a look back to 2019,” says Ahmed Youssef, Executive Vice President of Business Intelligence and Data Solutions, Hospitality, Amadeus. “With the breadth and depth of the data available in Demand360®, hoteliers worldwide can access a 36 months picture of actual, on-the-books market data rather than projected forecasts, enabling them to make strategic business decisions and prepare to rebuild their business moving forward.”
This complimentary new depth of market insight is immediately available as part of Amadeus’ Demand360® solution, a cornerstone of their business intelligence suite.
1 week ago
Crave Interactive, a leading global hospitality technology company, has signed agreements with Viceroy Hotels to provide digital room compendiums and in-room dining ordering solutions to the Viceroy hotel portfolio using its innovative AppLess™ solution across all their bedrooms.
From chic suites in city centres to sumptuous villas in the Caribbean, Viceroy’s hotel portfolio comprises 13 hotels today, with 4 more currently under construction. The roll-out has already begun with two hotels now benefiting from Crave’s technology: Sugar Beach, a Viceroy Resort in St Lucia and Viceroy Chicago. Others will follow in the coming months.
AppLess™ provides guests with easy access to in-room dining ordering, hotel information, digital compendium, Spa booking, and much more via QR codes. The technology helps staff and guests maintain social distancing and eliminates the need to print paper in rooms as accessing the information is so simple and uses the guests’ own smartphone.
“We’re delighted to have added Viceroy Hotel Group to our growing list of prestigious hotel clients. Our AppLess™ solution provides great services instantly to guests on their own mobiles without the need to download an App.” commented Crave Chief Commercial Officer Tim Butterworth “We’re seeing growing demand for our AppLess™ and ServeSafely mobile ordering solutions as they address many of the challenges faced by hotels today, including keeping content up to date and providing great service in a cost-effective way while keeping staff and guests safe.”
1 week ago
dailypoint™, Europe’s leading data management and CRM platform, has acquired Neorcha, renowned hospitality solutions provider and SaaS (Software as a Service) company, as a new Marketplace partner.
Neorcha’s integration with the Marketplace allows dailypoint™ customers access to the Neorcha app, which offers additional functionality for guest self services, as well as instant loyalty points redemption for bookings and transactions through a virtual loyalty card, which will further personalise and enrich the digital guest experience.
As a response to the rapidly growing demand for mobile, contactless self services in the hospitality industry, Neorcha introduced its new performance-based app in June 2020 featuring a wide range of services from free basic features to premium services including QR code and mobile room keys, room controls as well as restaurant and spa bookings and integration capabilities with hotel loyalty schemes.
Commenting on the partnership with Neorcha, Dr. Michael Toedt, CEO of dailypoint™, explains: “With dailypoint™ as a data consolidation platform and heart of the hotel IT hoteliers benefit from our own 16 integrated modules but also leverage from additional software solutions and integration partners on the dailypoint™ Marketplace. The collaboration with Neorcha adds on to that, providing our customers with great mobile solutions & contactless Check-In / Check-Out options – must have software solutions in the current pandemic.”
Roger El Khoury, Founder and Managing Director of Neorcha, said: “We are delighted to partner with dailypoint™ as the leading data management and CRM platform provider for the hospitality industry. Our App already covers the full guest journey. Through the integration with dailypoint™ hotels will have single sign in functionality, centralised CRM profile management as well as a virtual loyalty programme that offers instant redemptions with the option to issue vouchers.”
Through Neorcha’s performance based app, hotels have the opportunity to switch on their digital self-services almost instantaneously by subscribing to the premium features they need.
2 weeks ago
Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, is excited to announce a new partnership with Oaky, the leading upselling platform in hospitality, to power Oaky’s first CRM integration.
Oaky excels at providing hotels with pre-arrival upsell opportunities designed to enhance each guest stay, ranging from room upgrades and hotel services to unique deals based on guest type. Cendyn’s award-winning eInsight CRM provides marketing automation and guest intelligence that leverages real-time data to help hotels drive loyalty and provide personalized, one-to-one guest communications.
The new technology integration between eInsight CRM and Oaky was successfully launched for a mutual customer, ONYX Hospitality Group, on March 1st. Prior to this implementation, ONYX Hospitality Group had already seen success with Cendyn’s eInsight CRM & eNgage, which they use to deliver more efficient, personalized communication to their guests which, in turn has increased guest satisfaction and improved the experience across all touchpoints.
“We’re excited about the opportunity to work with Cendyn. This beneficial partnership will enable hotels to increase ancillary revenue by customizing our innovative upsell features to reflect each guest’s previous behaviors and preferences, which are compiled within Cendyn’s eInsight CRM. This level of personalization will only help to increase guest satisfaction and loyalty while driving total hotel revenue.” said Erik Tengen, Co-Founder at Oaky.
“We are very happy to be partnering with Oaky to add a new level of personalization to their platform. With the combined features of both systems, hotels can optimize not only room upgrades but promote additional revenue streams through spa, F&B, hotel events, in-room amenities and so much more. With many hotels still in recovery mode after the challenges of the global pandemic, capitalizing on ancillary revenue has become more important than ever.” said John Seaton, Chief Revenue Officer.
“Having already seen the benefits of Cendyn’s eInsight CRM and its ability to deliver personalized communications and effectively target guests, we are looking forward to utilizing both platforms to further enhance the guest experience across our hotel group with tailored upsell opportunities based on our guests preferences.” said Chetan Patel, Vice President, Digital & CRM at ONYX Hospitality Group.