On November 18, 2020, Oracle announced that it has entered into an agreement to acquire Nor1. The acquisition extends Oracle Hospitality's OPERA Cloud Suite by adding Nor1's Merchandising platform that enables hotels to provide personalized offers throughout the guest journey using AI & machine learning, thereby improving guest engagement, and driving incremental revenue and improved loyalty for hotels. Letter to customers and partners from Alexander Alt, Senior Vice President and General Manager, Oracle Hospitality Global Business Unit: Oracle buys Nor1 letter to customers and partners Dear Customers and Partners, I am excited to share that on November 18, 2020, Oracle announced that it entered into an agreement to acquire Nor1, the leader in hospitality upgrade, up-sell, and merchandising technology. The acquisition extends Oracle Hospitality's OPERA Cloud Suite by adding Nor1's Merchandising platform that enables hotels to provide personalized offers throughout the guest journey using AI & machine learning, thereby improving guest engagement, and driving incremental revenue and improved loyalty for hotels. Nor1, the industry's only real-time decision engine for premium inventory, uses powerful algorithms to identify underperforming inventory and provide targeted upsell offers to help increase hotel revenue and operational efficiency. Nor1's ability to quickly generate consistent conversions and revenue from the very first point of contact throughout the stay is one of many critical capabilities it delivers to their customers. In a time when occupancy levels have decreased and booking rates are lower, Nor1 is helping hoteliers through the COVID-19 pandemic and recovery by increasing revenue through upsell transactions. The company has found that guests have increased demand for upgraded rooms and services due to safety concerns, as they are sensitive to room location and size and have increased willingness to pay for non-room inventory items like parking, early check-in, and late check-out. Oracle Hospitality OPERA is already the leading enterprise solution suite for the hospitality industry. OPERA Cloud offers an intuitive user interface and comprehensive functionality for all areas of hotel management. With the addition of Nor1, Oracle's OPERA Cloud Suite will help hotels provide personalized pricing and merchandising solutions exactly when guests are ready and willing to buy upgrades, products and other amenities that make their stay even better. We are thrilled to join forces with Nor1 and welcome their team to Oracle's Hospitality Global Business Unit. More information about this announcement is available at www.oracle.com/nor1. Thank you for your continued support. Regards, Alexander AltSenior Vice President and General ManagerOracle Hospitality Global Business Unit Cautionary statement regarding forward-looking statements Oracle is currently reviewing the existing Nor1 product roadmap and will be providing guidance to customers in accordance with Oracle's standard product communication policies. Any resulting features and timing of release of such features as determined by Oracle's review of Nor1 product roadmap are at the sole discretion of Oracle. All product roadmap information, whether communicated by Nor1 or by Oracle, does not represent a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. It is intended for information purposes only and may not be incorporated into any contract. This document contains certain forward-looking statements about Oracle and Nor1, including statements that involve risks and uncertainties concerning Oracle's proposed acquisition of Nor1, anticipated customer benefits and general business outlook. When used in this document, the words "anticipates", "can", "will", "look forward to", "expected" and similar expressions and any other statements that are not historical facts are intended to identify those assertions as forward-looking statements. Any such statement may be influenced by a variety of factors, many of which are beyond the control of Oracle or Nor1, that could cause actual outcomes and results to be materially different from those projected, described, expressed or implied in this document due to a number of risks and uncertainties. Potential risks and uncertainties include, among others, the possibility that the transaction will not close or that the closing may be delayed, the anticipated synergies of the combined companies may not be achieved after closing, the combined operations may not be successfully integrated in a timely manner, if at all, general economic conditions in regions in which either company does business may deteriorate and/or Oracle or Nor1 may be adversely affected by other economic, business, and/or competitive factors. Accordingly, no assurances can be given that any of the events anticipated by the forward-looking statements will transpire or occur, or if any of them do so, what impact they will have on the results of operations or financial condition of Oracle or Nor1. You are cautioned to not place undue reliance on forward-looking statements, which speak only as of the date of this document. Neither Oracle nor Nor1 is under any duty to update any of the information in this document.
Deutsche Hospitality presented its new loyalty and rewards program "H Rewards" in summer 2020. With the bonus program, Deutsche Hospitality opened up a significantly expanded benefits package for all guests of its five brands. Behind one of the most modern and efficient hotel bonus programs is dailypoint™. The new loyalty and rewards program of Deutsche Hospitality has been online since July 2020. "H Rewards" includes all five hotel brands of Steigenberger Hotels AG/Deutsche Hospitality - including Steigenberger Hotels & Resorts, MAXX by Steigenberger, Jaz in the City, IntercityHotel and Zleep Hotels. With this step, the hotel company is bringing itself up to date in terms of technology and now offers one system across all hotel brands. Necessary for the implementation was the technical know-how of dailypoint™ to bundle several customer loyalty programs in one system, and also to correctly implement the high standard of GDPR requirements. Partner systems include Miles&More, Payback and the customer loyalty program of Deutsche Bahn. dailypoint™ has been the strategic partner for central data management and company-wide customer relationship management (CRM) since 2018. "Deutsche Hospitality has set itself the goal of playing a pioneering role in the digitalization of the industry. We are proud to be a central pillar in this," says Dr. Michael Toedt, founder and CEO of dailypoint™. The platform approach of dailypoint™, which enables the integration of additional systems quickly and easily, was decisive for the successful implementation. Besides Incert, one of the best voucher systems on the market, SynXis from Sabre is also part of the solution. The project was implemented by Workmatrix, one of the leading web agencies and specialized in the implementation of complex hotel websites. Stefan Elsner, managing director of Workmatrix emphasizes how well the cooperation of the partners in this project went. "The perfect connection of the different systems is nowadays the key to success", explains Stefan Elsner. "For a company-wide and global CRM strategy, as well as a cross-brand and individualized approach to our guests and members, a central, cross-system guest profile plays the decisive role. dailypoint™ supports us in a wide range of processes within the new bonus program, from the registration process to the administration of the points account, the redemption of points, the sending of booking confirmations and, last but not least, the bundling of the points in a central guest profile," explains Christian Saliger, Director CRM & Loyalty at Deutsche Hospitality. "The holistic approach at Deutsche Hospitality is unique. Hardly any other hotel company has discovered digitalization for itself and knows how to use it as well as this company", adds dailypoint™-CEO Dr. Michael Toedt.
Oaky Provides Oracle Cloud and Opera Cloud Property Management System Customers with Automated Digital Upselling5 days ago
Oaky, the leading upselling tool for hotels and a member of Oracle PartnerNetwork (OPN), announced today that they have achieved Integrated with Oracle Cloud Expertise. Oaky is now available in the Oracle Cloud Marketplace offering added value to Oracle Cloud customers. Oaky on Oracle Cloud Marketplace enables hoteliers to browse best-selling upsell offers, add personalised guest-facing deals to their platform, and promote upsell offers through perfectly-timed guest communication. Guests are in control of their own stay, and are able to add upgrades, special deals, and ancillary services as they see fit. Oaky has secured a 2-way integration with Opera Cloud Property Management System, which fully automates the administration associated with an Opera customer’s digital upselling initiative, streamlining incremental revenue generation. Integrated with Oracle Cloud, Oaky offers Oracle Cloud customers with these additional benefits: Automated upsell emails sent to guests. A well-timed, personalised automated pre-stay email will be sent after Oaky receives guest reservation data, room inventory, and packages created in the PMS. Tracked availability of room upgrade inventory and services. Oaky eliminates manual work, only showing available deals. Option to personalise presentation of deals to various guest segments. Purchased upgrades and services automatically pushed into the Opera PMS. Web app accessible through various channels—available through Oaky’s emails or through third-party channels such as chatbots, omnichannel, CRM, and more. No lost upsell opportunities. If the two-way communication fails, an action notification is automatically sent to the hotel team to approve the deal. The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is a Generation 2 enterprise cloud that delivers massive, non-variable performance and next generation security across a comprehensive portfolio of services including SaaS, application development, application hosting, and business analytics. Customers get access to leading compute, storage, data management, integration, security, HPC, artificial intelligence (AI), and Blockchain services to augment and modernize their critical workloads. Oracle Cloud runs Oracle Autonomous Database, the industry's first and only self-driving database. “Our partnership and integration with Opera Cloud enable our customers to benefit from a fully automated, hyper-personalised upselling solution. In doing so, we are able to drive scalability and ultimately generate more profit back to our customers, which is more important now than ever before.,” said Erik Tengen, Co-Founder, Oaky. “Oaky’s participation in the Oracle PartnerNetwork with the Integrated with Oracle Cloud Expertise further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Oaky. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.” "The cloud represents a huge opportunity for our partner community," said David Hicks, vice-president, Worldwide ISV Cloud Business Development, Oracle. "Oaky's commitment to innovation with the Oracle Cloud and quality execution to help our mutual customers receive cloud-enabled upselling solutions ready to meet critical business needs." Integrated with Oracle Cloud Expertise recognizes OPN members with solutions that integrate with Oracle Cloud. For partners earning the Powered by Oracle Cloud Expertise, this achievement offers customers confidence that the partner's application is supported by the Oracle Cloud Infrastructure SLA, enabling full access and control over their cloud infrastructure services as well as consistent performance. About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service. Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Hotel-industry-leading technology providers, IDeaS and Mews, announced today a new integration between their best-in-class systems. The 2020 HotelTechAward winners have developed a two-way data exchange that automates the seamless transfer of information between IDeaS’ revenue management solutions and Mews Commander, a property management system (PMS). Optimize revenue for all hotels and room types – Both IDeaS Revenue Management System (RMS) and IDeaS G3 RMS enable hoteliers to optimally manage and analyze the data behind forecasting and pricing. These sophisticated solutions feature robust reporting tools and utilize the latest in automated, machine-learning technology. Cloud-based property management – Mews brings automation to manual tasks, payments, booking management, upselling, online check-in, housekeeping and accounting. This automation allows hotels to focus on creating great guest experiences. Commander’s modern, intuitive design allows new users to quickly find their way around, whilst gaining access to all the tools and reports needed from a PMS. Two-way, seamless integration – The combined solution provides near-real-time updates to give hoteliers the time-saving ability they need to perform tasks more efficiently between these two trusted systems. Matthijs Welle, chief executive officer, Mews, said: “Mews was designed to exceed expectations. Partnering with IDeaS extends this philosophy by helping our clients seamlessly connect to the power of IDeaS revenue science and vice versa. We are thrilled to partner with IDeaS and believe this integration will enhance our goals of improving operations, enhancing branding and empowering staff.” Joseph Martino, chief business development officer, IDeaS, said: “Our goal when working with partners is to provide an optimal experience for our mutual clients. This integration provides hotels with the most advanced science and automation, designed to optimize hotel operations and help them focus on guest experience while maximizing revenue performance.” ABOUT MEWS Founded by ex-hoteliers, Mews is a next-generation hospitality cloud for hotels, hostels, apartments and more. Mews gives hoteliers the power to provide a remarkable guest experience while improving the operations and performance of their property, thanks to smart automation and an innovative, user-friendly set of products and features. Mews serves over 1,700 properties across more than 60 countries in all five continents, and works with a huge number of hospitality tech companies to provide hoteliers with an unbeatable platform.
Pegasus, a leading global provider of top-rated hotel reservations and e-commerce solutions, today announced the rollout of its solution with Hotel Trader, an innovative new platform offering simple and highly scalable managed B2B distribution to a network of global and regional channels generating a collective $50 billion annually in demand. The fully integrated and automated platform allows Pegasus CRS customers to connect to a network of demand partners in less than 10 minutes. It eliminates the need for sending spreadsheets for content and coordinating with third-party platforms for building, mapping and testing for each individual demand channel. "We were impressed at how easy and fast it was to implement Hotel Trader, and how quickly we were up and running," noted Brian Christensen, VP Revenue Optimization for Meruelo Gaming. "All of the pain points have been eliminated, and in a matter of weeks they have become a notable performer for the hotel. This is truly an innovative solution for the industry." Hotel Trader allows hotels to simplify and consolidate fragmented demand across its distribution network through a single contract with a single payment source. This allows hotels to grow and add new channel partners quickly and in perpetuity with no resource allocation or need for new contracts, payment terms, or integrations. "B2B distribution does not have to be so complicated," says Dermot Quigley, President of Hotel Trader. "Imagine a system where you connect to the demand you wanted with a few clicks. By removing all friction, while never having to leave the CRS and giving access to a growing demand network with real-time responses, we are returning to hotels their most precious resource—time." With its close partnership with Pegasus, Hotel Trader is fully integrated into the Pegasus CRS platform, meaning that hotels can control their distribution directly from their CRS. Contracting, rate plans, room types, and promotions are all done from within the dashboard automatically within minutes. This creates a speed to market unknown in B2B distribution today. The depth of this integration provides full transparency on Availability, Rates, and Inventory (ARI) delivery, while giving immediate performance from a massive demand network. "We are very enthusiastic about this partnership with Hotel Trader," says Gautam Lulla, CEO of Pegasus. "Never before have two distribution systems in our industry been so tightly integrated. This makes accessing Hotel Trader's network of demand channels a 10-minute process within the Pegasus CRS. The customers that have used this platform are already seeing fantastic results, in a short amount of time when they need it most." "Hotel Trader has created extraordinary value during COVID-19 by allowing us to access domestic B2B distribution in the short term and supporting the long-term outlook with international demand for 2021," says Ankur Randev, Chief Commercial Officer of Highgate Hotels. "Speed to market, agility and automation was not how we would describe B2B distribution in the past. We are excited for this partnership with Hotel Trader for B2B distribution of the future." Hotel Trader will offer access to the platform for free for Pegasus customers joining before December 31, 2020. "There are enough expenses involved already for hotels," adds Quigley. ABOUT HOTELTRADER Hotel Trader is a 100% automated & cloud-based distribution management company that seamlessly connects hotels to global demand with the click of a button. Managed services include Operations, Contracting, Billing, Accounting, ARI Tracking, and Technical Development. By removing friction caused by manual and labor intensive processes, Hotel Trader increases visibility for hotels across B2B sales channels and puts hotel revenue managers back in the driver's seat with controls directly embedded within the CRS or PMS, saving time and money for hotels of any size. Hotel Trader works with leading hotel groups and hotel technology companies to provide innovative and scalable distribution solutions.
Cendyn announces Starling, Cendyn's next-generation customer data platform (CDP). Starling unites, transforms, cleanses, and enriches millions of data points from all your technology solutions, giving you the ability to take control of your data and keep guests at the heart of what you do. As a CDP, Starling integrates your systems, so they communicate with each other simultaneously, creating limitless possibilities to activate your data and provide personalization at every touchpoint of the guest's journey. Building on Cendyn's extensive library of existing data integrations, Starling's open APIs are flexible and agile, so you can easily connect any data source into the platform. Data portability ensures you can use Starling data anywhere you need it, across your entire enterprise. "We are incredibly excited to bring this transformational platform to the hospitality industry," said Tim Sullivan, President & CEO of Cendyn. "As we continue to execute on our vision to personalize and optimize every touchpoint on the guest journey through data intelligence and automation, Starling CDP becomes the foundation of that vision, unlocking incredible value for our customers, partners, and the entire industry." With every action taken, you have a detailed history of each data point throughout its lifetime. Starling's comprehensive audit trails provide a detailed account of your data changes, so you have complete trust in your ability to adhere to global privacy regulations. Available to purchase in Q1 2021, contact Cendyn today to get on the highly anticipated waitlist for Starling.
M3, HotStats Partnership Integrates Key Hotel Benchmarking Data for Comprehensive Financial Reporting1 week ago
M3, one of hospitality's preferred cloud-based financial and data management platform in the U.S., has partnered with HotStats, the global leader in monthly profit and loss data benchmarking. M3's expansive hotel accounting platform and diverse customer base will improve the accuracy and scope of HotStats’ data reporting capabilities for the greater hospitality industry. As a value-added bonus, the partnership allows M3 customers complimentary access to HotStats’ key benchmarking data, helping them measure their financial performances against the competing hotel landscape. With 22 years of proprietary hotel financial data and more than 6,400 properties within its customer base, M3 is used by more hotels than any other hospitality-specific accounting software in North America. M3’s comprehensive business intelligence insights serve as the backbone of the new partnership, offering a wealth of financial information to help hoteliers streamline their operations and boost bottom lines. M3 customers can now access HotStats’ data index of 6,000 additional properties, offering data analysis based on more than 12,000 hotel properties globally. “We remain committed to driving hotel financial performance and business insights for our customers by partnering with leading industry providers like HotStats,” said Scott Watson, M3’s Chief of Sales and Marketing. “We strive to do the right thing by our customers with the highest quality of products and services available, and we are proud that we don’t charge for platform upgrades or enhancements. In fact, M3 has never increased its prices in the history of the company.” Comprehensive data and intuitive software make budgeting, market research and benchmarking more effective for M3 customers. Recognizing their customers’ needs to track departmental performance and compare revenue generation and cost-control efforts against competitors, M3 partnered with HotStats to offer comparable business insights that go beyond top-line numbers, into the full P&L and consider revenue and expenses incurred across all departments. “As HotStats ramps up its business and further expands globally, we are excited about our partnership with M3. Allowing hoteliers to monitor their operational positions against the greater competitive landscape is more important than ever – especially during these extraordinary times,” said Pablo Alonso, CEO of HotStats. “This partnership is another significant step toward operational optimization and, ultimately, better profitability for hotels. In addition, HotStats’ exposure to M3’s customer base of more than 6,400 properties provides us with more comprehensive data sets to better serve the hotel industry as a whole.” M3 customers can now utilize HotStats’ comprehensive monthly profit and loss analysis reports to track financial performance across more than 500 key performance indicators (KPIs). Using data sourced from millions of guest rooms across more than 120 global hotel brands, HotStats' benchmarking services identify areas of outperformance and underperformance, helping M3 customers implement strategies to boost their revenue, contain cost and improve the bottom line.With dedicated application programming services (APIs), M3 can make customer financial data available to HotStats seamlessly and securely. Once customers grant permission to share data, they will receive data comparisons based on asset classes across regional and nationwide trends within two weeks. HotStats also delivers custom competitive property comparison sets for a nominal fee. In addition to providing key industry insights to customers, M3 remains committed to driving hotel financial performance and helping hoteliers on the path to recovery following the COVID-19 pandemic. During an unprecedented year for the hospitality industry, M3 has leveraged its powerful hotel accounting software products to provide its customers with simpler workflows and more efficient labor management through expanded platform offerings, product updates and cost-saving initiatives that support the hospitality industry’s remote workforce.
WebRezPro cloud property management system (PMS) by World Web Technologies Inc. (WWT) is pleased to announce direct integration with leading global vacation rental distribution network BookingPal for effortless management of inventory, rates and reservations across distribution channels, saving lodging operators time and increasing property exposure. Connecting vacation rental operators to over 40 of the most important distribution channels—including VRBO, Google Hotel Ads and Homes & Villas by Marriott—and more than 200 million monthly visitors, the BookingPal channel manager helps properties reach more guests through a single easy-to-use platform. Integration with WebRezPro automates the transfer of property and reservation data between the PMS and BookingPal, improving workflow and accuracy. "We are thrilled about our new partnership with WebRezPro. This integration will offer connections for short-term rental managers to popular channels, including VRBO, Homes & Villas by Marriott, Google's new vacation rental program, and many more popular distribution websites. Boutique hotel operators, inns, and bed & breakfasts will now also have connectivity to channels like VRBO. Our connectivity solution is proven to drive significant revenue for our users, and we are eager to be able to partner with companies using WebRezPro," said Matt Gurley, Director of Sales & Customer Service at BookingPal. The two-way integration imports rate and availability updates and pertinent property data from the PMS into BookingPal, and sends reservations coming through BookingPal channels directly to WebRezPro, eliminating the need for property managers to manually duplicate data between systems, and reducing double bookings. “Our partnership with BookingPal expands our distribution network and connects short-term rental operators to particularly relevant channels, including VRBO, the Marriott system and Google Hotel Ads, making it easier for property managers to manage online inventory across channels at a time when efficiency and visibility are key to recovery from the pandemic,” said Frank Verhagen, President at WWT. About BookingPalBookingPal is the leading provider of distribution technology and channel management solutions for the vacation rental industry. BookingPal helps property management companies increase revenue, occupancy and efficiency through a fully managed distribution platform. The platform provides smooth, continuous, and real-time connectivity between the world’s leading property management software systems and consumer travel websites such as Homes & Villas – By Marriott International, Airbnb, Booking.com, Expedia, Google, VRBO, and TripAdvisor.
Oaky was recognised for its Dynamic Room Upgrade Pricing feature, which was developed in collaboration with OTA Insight. Dynamic Room Upgrade Pricing uses secure real-time pricing data to calculate a dynamic room upgrade supplement based on the difference between the booked room type and available room upgrades. “With hundreds of entries across 14 categories, this year’s Skift IDEA Awards winners represent the innovations, design, and experiences defining the future of travel. “ Matt Heidkamp, Creative Strategy Director, Skift Ever since Oaky’s early days, we’ve started our mornings reading Skift’s newsletter. We see Skift as the Wall Street Journal of travel technology, and an innovator in itself – so for us to be recognised as the winner in their Tech Provider category feels extremely special. We’ve been given a real energy boost to go into 2021 to achieve new levels of innovation.” Erik Tengen, Oaky co-founder About Skift Skift is the biggest business intelligence brand in travel, deciphering and defining trends for global CEOs and CMOs across travel, dining, and wellness sectors through a combination of news, research, conferences, and marketing services. The Skift IDEA Awards (Innovation, Design + Experience Awards) celebrate the big ideas defining the future of travel through innovation, design, and experiences across the consumer journey. The awards honor inspiring work from brands, agencies, and tech providers creating better ways to travel — from architecture to interiors, digital to events, tech to transportation, and everything in between.
SiteMinder, the global hotel industry’s leading guest acquisition platform, has today partnered with AsiaPay, a premier digital payment solution and payment service provider, to simplify the online payments process for consumers booking a hotel room in Asia. Through the partnership, which comes amid rising consumer expectations for choice and contactless experiences, AsiaPay’s payment gateways—PayDollar, PesoPay and SiamPay—have been integrated into SiteMinder’s online booking engine to provide an automated and secure way for hotel customers to make an upfront payment when booking on their desktop or mobile. SiteMinder’s online booking engine is used by thousands of hotels across Asia to enable consumers to book directly. From this month, hotel users in 12 countries can now accept their customers’ preferred methods of payment securely, including international credit card; internet banking; and regional digital wallets such as AliPay, WeChat Pay and GrabPay, to eliminate the need for costly terminals and manual payment processing during customer check-in. Upfront payments will also reduce cancellations or no-shows for hotels in those 12 country locations, which are China, Hong Kong, Indonesia, India, Japan, Macau, Philippines, Singapore, South Korea, Thailand, Taiwan and Vietnam. “Asia has long been popular as a leisure and business travel destination. Together with SiteMinder and its strong brand among hotels in the region, we are well prepared to support hotels to be ready for the resurgence in travel that is to be driven by both international travelers and those seeking local staycations,” says Joseph Chan, CEO of AsiaPay. “More Asian travelers make and pay for their hotel bookings online, via desktop or mobile, than through any other channel. For hotels in the region to stay competitive, it is important for those millions of travelers to find the online booking and payment process simple and convenient.” SiteMinder’s partnership with AsiaPay comes at a critical time for hotel businesses in Asia, which are plagued by credit card declines, daily payment reconciliations and increased data security standards. The companies’ partnership means eligible hotels can now reduce the time, cost and risk involved with handling payments manually, by giving their customers the ability to book ahead through a process that complies with the latest Payment Card Industry Data Security Standard (PCI DSS). Bradley Haines, Regional Vice President of Asia Pacific at SiteMinder, says, “Hotels today are challenged to keep up with the latest consumer demands, behaviors and expectations. Additionally, this year has given rise to booking cancellations and the need for online security like never before. Through our partnership with AsiaPay, our hotel customers can offer greater choice to their guests, so they can increase booking conversions online and save time by not having to manage payments manually onsite. By receiving payments upfront, hotels also have a greater ability to create contactless check-in experiences.” The SiteMinder World Hotel Index reports that year-on-year hotel bookings currently sit at 63 percent in Indonesia, 58 percent in Hong Kong and 57 percent in Thailand. Hotel bookings have surpassed pre-pandemic levels in Taiwan at 110 percent year-on-year.