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Insights and advice from the HTR team to find the best technology to grow your hotel business

Press releases

Revinate Releases Free COVID-19 Resource for Hospitality Industry

by
Revinate
3 days ago

Revinate, the global leader in guest data management and intelligence, today announced a new, free online resource center for hoteliers. The coronavirus resource center aims to be the definitive, centralized source of information and resources to help hoteliers develop strategies to move forward in uncertain times. A recent Revinate survey shows that 70% of hotel professionals are looking for resources that can help them understand market conditions and how to proactively identify strategies they can act on with limited resources. Given the rate of change across the industry, fresh content on these topics will be added to the resource center daily. Kelly Robb, Revinate’s Vice President of Marketing & Growth says, “We want to give back to the industry during this crisis by assigning a team of writers and researchers to run the first coronavirus resource center dedicated to hoteliers. Our team will be working around the clock to create and curate the top insights to ensure hotels have the information they need to combat the challenges of the pandemic.” Examples of content that will be shared in the coronavirus resource center include: Easy-to-use templates for hotel coronavirus communication Best practices for guest and staff communication Coronavirus survey results based on responses from +550 hotel professionals News aggregated from across the industry Market insights  Networking resources for hospitality professionals    Hoteliers can visit the coronavirus resource center at https://www.covid19hotel.info/.

Pechanga Resort Casino Drives Automation and Visibility with Infor CloudSuite

by
Infor
4 days ago

Infor, a global leader in business cloud software specialized by industry, today announced that Pechanga Resort Casino entered into an agreement with Infinium Software Inc., an Infor company, expanding their long-term technology partnership. Pechanga, the largest resort/casino on the West Coast, chose Infor CloudSuiteTM solutions to further integrate core business processes into a centralized location connected to the reservation department. The new, integrated system will allow the resort/casino to make more informed business decisions from anywhere, anytime, on any device. Infor’s innovative cloud technologies, built to work hand in hand with the world-class capabilities of Amazon Web Services, will provide Pechanga with more adept abilities to query data within seconds. Pechanga has been an Infinium customer since 2001, and an Infor HMS and Infor EzRMS customer since 2016. Pechanga will implement Infor CloudSuite solutions created specifically for the hospitality industry to better support financials, supply management, human capital management, analytics, and workforce management. These flexible applications can provide business leaders with new insights and real-time data to make decisions quickly that may improve bottom-line results. Specifically, workforce management software and human capital management applications will help support better labor optimization, planning, and time and attendance. An integrated finance and supply management software solution suite will couple modern financial functionality with tools to track supplies and streamline order processes. For years, Pechanga has found success with Infor HMS, which has provided it a complete view of all guest value information in one system. This has enabled Pechanga to provide tailored recognition of known players and new guests who are seeking the broader resort experience Pechanga offers. In addition, Infor EzRMS has helped Pechanga automatically calculate demand forecasts for each future use of their hotel rooms and determine the appropriate selling strategies, such as open/close rates, stay controls, open/close room categories, and overbooking levels. Its deep learning AI algorithms recognize patterns dynamically to help ensure accurate business forecasts and optimal pricing recommendations. “Infor Hospitality has been a partner to our organization for a long time, and expanding our technology partnership with them gives us a more streamlined approach and flexibility,” said John Kenefick, chief information officer, Pechanga Resort Casino. “Infor’s cloud infrastructure, network services and industry-specific application design will give us more reliability, security, and scalability.” With Infor solutions, teams at Pechanga will benefit from a simple and predictable path to upgrade from on-premise applications to the cloud. The organization will immediately benefit from quick user interaction experiences and deeper industry functionality that helps retire customizations to provide more thorough analytics and simpler integration. “We are able to provide our customers with industry-first cloud technology, unmatched depth of functionality, and low risk implementations,” said Jason Floyd, general manager, Infor Hospitality. “The gaming industry continues to become more crowded, so partnering with a technology provider that understands specific pain points in the business and what successful bottom-line results should look like is a competitive advantage in today’s industry. Infor’s hospitality-specific cloud applications quickly automate timeworn processes, decrease costs, and ultimately improve the guest experience.”

Four Seasons Hotel One Dalton Street, Boston Selects ASSA ABLOY to Provide Latest in Security Technology and Customized Door Lock Design

by
ASSA ABLOY Global Solutions
1 week ago

ASSA ABLOY Global Solutions has announced the implementation of custom-designed VingCard Essence door locks alongside VingCard Signature RFID locks at the Four Seasons Hotel One Dalton Street, Boston.  A newly opened and modern 61-story skyscraper that serves as both a hotel and residential building, Four Seasons Hotel One Dalton Street, Boston, sought out the combined expertise of both ASSA ABLOY Global Solutions and ASSA ABLOY Opening Solutions Americas to implement a customized state-of-the-art security access system that could also match the building’s exterior design and sleek style.  With both ASSA ABLOY Global Solutions and ASSA ABLOY Opening Solutions Americas belonging to the ASSA ABLOY Group, the global leader in access solutions, property leadership was able to draw upon a vast array of resources in industry expertise and innovation to devise a security access solution that could meet precise needs. Desiring to maintain its modern appearance and incorporate the building’s triangular exterior design into interior spaces, the hotel opted to implement VingCard Essence by ASSA ABLOY Global Solutions due to the lock’s minimalistic style. With all electronic components incased within the door itself and only a sleek RFID/BLE reader visible to guests, VingCard Essence can circumvent the unmistakably commercial and bulky appearance of traditional hospitality-based door locks. To fulfill the property’s goal of implementing a triangular design within hallway environments, ASSA ABLOY Opening Solutions Americas leveraged its SPAR (special application request) program to develop a custom-tailored handle that mirrored the building’s exterior appearance. This was accomplished with ASSA ABLOY design engineers working with the hotel’s architects to render an initial design on a 3D printer, allowing for any required changes to be effortlessly made. Once the appropriate design was successfully identified, the finalized handle was then fitted to all doorways to ensure a seamless, uniform look. In addition to its attractive design, VingCard Essence comes equipped with the highest standard in security encryption protocols to protect against the risk of unauthorized access. A solution engineered using ASSA ABLOY Global Solutions’ future-proof philosophy, VingCard Essence locks are also Mobile Access compatible, allowing hotel leadership to later provide guests with the ability to use personal devices as a secure guestroom key once brand or demographic demands change and without the need to replace existing hardware. Able to seamlessly integrate with the property’s online system that controls guestroom thermostats,  VingCard Essence further assists with energy management goals by indicating when a room has become occupied or vacant and allowing temperatures to be adjusted accordingly.Additionally implemented were VingCard Signature RFID locks for parcel delivery rooms located within the building’s residential areas. This ensures that authorized delivery personnel can securely drop off and store resident packages without having to enter individual apartment units. As companies recognized for their ability to accommodate specific customer preferences, ASSA ABLOY Global Solutions and ASSA ABLOY Opening Solutions Americas are further credited by the hotel for ensuring a seamless installation process with minimal interruption to other operations. This was achieved by pre-installing all hardware onto doors off-site, saving time and reducing the potential for inadvertent errors.

Hotel Tech Company Launches Covid-19 Support Platform

by
Cloudbeds
1 week ago

As Covid-19 spreads, communities have an urgent need for beds as field hospitals, for quarantine, and to house for patients as well as health professionals who are caring for them. The founders of hotel industry software provider Cloudbeds and their team created #hospitalityhelps to connect property owners and operators with health care providers, providing facilities during this time of need. Hospitality professionals willing to open their facilities can provide their information via #hospitalityhelps to assist government and healthcare agencies in need of open beds. "With each passing hour, we face an ever more acute shortage of available beds for the sick, and for health professionals who are fighting coronavirus. At the same time, we are seeing many lodging providers reducing occupancy or sitting empty altogether," said Adam Harris, CEO at Cloudbeds. "The hotel industry has always been about people first and foremost. #hospitalityhelps is connecting our hotel customers and industry partners with government and healthcare agencies to help people who need it most - by making more beds available." Harris said the response to the launch of #hospitalityhelps has been overwhelming - with hotels representing thousands of beds responding within minutes of yesterday's launch. Richard Castle, President and COO at Cloudbeds, said, "This is a time when all of us must take action to do what we can to avoid reaching an unprecedented breaking point in our health care system. It doesn't make sense that patients in need of beds should be without them, when there are hundreds of beds available around the corner." He concluded, "We have a team of people working around the clock to help alleviate the strain by mobilizing the hospitality community. As communities continue to act urgently to prepare, we hope that leaders in hospitality and other industries will step forward to support them." Hospitality owners or managers who would like to make their property available to help combat people impacted by Covid-19, can visit https://www.cloudbeds.com/covid-19-hospitality-helps. Government and healthcare agencies on the front lines can contact covid-19@cloudbeds.com for an immediate response.   About #hospitalityhelps#hospitalityhelps was created to connect hotels with health care providers and municipalities in a time of crisis.

How SuitePad Is Helping Their Customers During The Coronavirus Outbreak

by
SuitePad
2 weeks ago

Here at SuitePad, we're facing the coronavirus outbreak head on. Here's how SuitePad can help you deal with the impact it's having on your hotel business. Coronavirus has taken the world by storm, impacting the travel industry through travel restrictions and customer fears about the ongoing pandemic. In times like this, businesses need to adapt to the rapidly changing situation for themselves and their customers. This also applies to us here at SuitePad, so we’ve taken measures to help our clients and their guests stay safe in these troubling times.   Keeping your guests safe during the coronavirus outbreak If your hotel is still open for business, we’ve added an extra tile to our SuitePad frontend that offers up-to-date information on how to deal with the coronavirus situation in a hotel setting. Your guests will have access to instructions on what the virus is, how to correctly wash hands, how to deal with the stress of the outbreak, and useful questions that they may want to ask you should they be concerned. Having this information in a digital format means it will be updated in real-time as the situation changes and negates the need to repeatedly print material to keep guests informed on the situation. In addition, SuitePad’s push message function can be used to send instant messages to guests in their rooms. Whether you want to inform your guests about the changing coronavirus situation, remind them of coronavirus protocol, or even remind them to regularly wash their hands before meal times, you can do so with SuitePad.   The most hygienic option for the hotel room The duration for which viruses can survive outside of the body depends on the type of virus itself and the surface it is on. According to medicinenet.com, some viruses such as norovirus—the most common cause of stomach flu—can last of surfaces for up to two weeks!  It’s unlikely that coronavirus lasts outside the body for this long, but a recent study by the US National Institutes of Health (NIH), suggests that coronavirus can survive outside the body for up to 24 hours on card or paper, and 2 to 3 days on stainless steel or plastic.  With this information in mind, it’s important that any high-touch items—such as leaflets, TV remotes, and telephones—are regularly cleaned with disinfectant wipes by housekeeping.  As SuitePad combines all of these tools in one easy to use device without any buttons or crevices where bacteria can linger, it’s easier to clean and safer to use. This will help you keep your guests safe at a time when the world is becoming increasingly aware of the presence of bacteria and viruses.   Preparing for life after coronavirus Whether or not your hotel is open for business, it's a good idea to use this downtime to your advantage as much as possible. Once the coronavirus is declared under control, there will be lots of people looking forward to a nice long vacation after being stuck at home for so long! This will present you with an opportunity to reassert your hotel as an industry leader, and digital technology can help you do just that. Rather than waiting for the storm to pass, why not use the time to research business enhancing technology that will give you a head start on your competitors? Here at SuitePad, we're currently offering no-obligation online demonstrations of our digital guest directory, so you can discover how SuitePad's hotel technology can help your business excel once the coronavirus pandemic is declared over.   How we're dealing with coronavirus at the SuitePad head office At SuitePad, we’ve taken measures to ensure that the virus doesn't infect or spread among our employees. Like many companies in Germany, this means many of our staff members are now working from home.  As we are a technology company, remote working is something we have been doing for years, so processes such as providing assistance to current clients or providing online demos to prospective clients are not hindered in any way. Our staff have all the resources they need to keep our services running as usual from the comfort of their own homes.   The outlook for the industry with coronavirus Coronavirus has sent shockwaves through the hospitality industry, but it’s important to remember that it will be only a temporary situation—things will certainly improve soon. In these difficult times, modern technology can certainly help mitigate the effects that coronavirus is having on the industry by providing hotels with more effective and hygienic alternatives to the traditional guest folder, TV remote, and hotel room telephone. If you’d like to find out more about how SuitePad can help your hotel in these troubling times, arrange a free demo now.  

Why Does the General Manager, Management Company & Hotel Owner Need HKeeper?

by
HKeeper
1 week ago

In today's article, we want to talk about the opportunities that HKeeper gives to a General Manager, a management company and an owner of a hotel. How can a GM, a management company or a hotel owner evaluate the effectiveness of organizing work processes today? How do they know how well department managers distribute tasks between employees and determine their priority? Do they use 100% of their potential and the potential of their employees? How much does the quality of performed work correspond to the cost of its payment? As yet, the only way to evaluate staff performance was a written report drawn up by supervisors or managers based on the work done results. In a best-case scenario, this report was compiled in Excel format. Ultimately, the report is prepared by the same supervisors and managers, who appoint and verify the tasks by themselves. As long as all work processes are organized in a manual mode and in written format, it's almost impossible to find out which way was taken to complete tasks, how long it took, why the tasks were set in that order, how many employees were involved and why! Unfortunately, being able to see only the final result without seeing the working process development by itself in real-time, the GM has to collect information by fragments and compose it in a big picture of what is happening on the basis of static and often already outdated data. It greatly complicates the formation of the most effective development strategy for the entire hotel and building concerted effort of all departments. It also makes it impossible to consider and make big operational decisions. This is the place where HKeeper comes to the aid! HKeeper is a unique tool, visualizing everything that happens in the hotel and displays all the information to a single control panel, where at a glance you can see and evaluate the accuracy of the workflow or its deviation from established quantitative and qualitative standards! How can you achieve it? The answer lies in fundamental changes in the process of transferring information from a manager to an executor and vice verse. It is important to transfer all assignments, changes, and monitoring for tasks from a paper format to digital. The creation of a single channel of communication between management, supervisors and line staff via mobile applications through any type of smartphone also contributes to it.  From the moment you switch to digital format, you get access to all types of reports generated in real-time by the performers themselves. With HKeeper you always have an opportunity to examine in detail, like under a microscope: who distributes the tasks and how to consider all the logistics (that until now were only in task manager’s head) and understand if the chosen algorithm was right. At the same time, it’s important to understand that HKeeper monitors and measures not only negative sides of executed work but also shows positive sides. You must admit that it is bad when no one can see and put in perspective your working skills objectively. Therefore, HKeeper will be the best tool to show the effectiveness of hotel management. Thanks to the HKeeper, you can always specify exactly how many tasks were assigned, how much time was saved, how much-qualified work has been performed by each employee and what over-expenditure of funds you have excluded. Besides the fact that you will receive more positive comments from satisfied customers on social networks about the work of your hotel, occupancy and income will be close to the maximum. With HKeeper you can be sure that you use 100% potential of your team.  

Serent Capital Invests in SHR

by
SHR
2 weeks ago

SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel revenue generation technologies, has partnered with Serent Capital, a private equity firm with offices in Austin and San Francisco focused on investing in high-growth technology and services businesses. SHR provides chain hotels, groups, and independents revenue generating applications like their central reservation system, Windsurfer® CRS, a guest management system, Maverick CRM, and a revenue management system, Wave RMS, along with a seasoned and well certified team of revenue managers that help create and maintain winning revenue strategies. “Over the past two years, we have gotten to know the team at Serent and have been impressed with their investment model, depth of knowledge of our industry, as well as their integrity and transparency” said SHR’s CEO, Rodrigo Jimenez. “The fact that the investment is taking place in the current environment is testament to their long view approach and belief in SHR. These are difficult times for our industry, and we are glad to have Serent as a partner as we navigate uncharted waters and help our clients deal with the impact of COVID-19. Ultimately, this investment is about long term prospects and better serving our clients over long relationships. The coronavirus is not going to change that.” “Rod has built a remarkable suite of solutions that is not only critical for hoteliers but is also well-loved by its customers,” stated Lance Fenton, Partner at Serent Capital. “We’ve spent the last 12 years as active investors in the hospitality market, and we believe Rod and his team have built an exceptional and unique business, which will be a great platform for us as we look to expand its footprint both organically and inorganically through M&A.” As part of this investment, Rod Jimenez will be joining the new Board of Directors and will continue leading SHR and working closely with Serent and the rest of the Board to further advance the company’s growth strategy. Serent’s investment in SHR adds to the firm’s already significant presence in hospitality tech. 

What is HKeeper? It's the Operational Cost Management Tool.

by
HKeeper
3 weeks ago

Digital technology is making its way into every aspect of the Hospitality industry: PMS, CRM, ERP, OTA, and other available three letters abbreviations online systems for hotels. But what is HKeeper? Well, first of all, none of the above.  Albert Einstein once said, “If you can't explain it to a six-year-old, you don't understand it yourself.” So today, we’ll try our best to explain by giving an example of what is HKeeper is all about and why you need it ASAP.  “HKeeper is like a modern car’s dashboard, — explained Svetlana Udalov, CEO & Founder of HKeeper. — When you sit in a car that has a dashboard where everything is counted automatically, how many kilometers you drove, how much gas is in the tank, the oil level, and what is the pressure in the tires. Thus you know in what condition your car is in and how far it can go.   Drawing parallels between the hotel and the car, where everything is constantly moving and changing — outside the hotel looks very technological, but inside the hotel, everything is done manually!  There are boards with written tasks on papers, hand-written color sticker-reminders, physical count inventory, and other manual processes. The guest request services are managed based on verbal forms through the Walkie-Talkie. Thus, the satisfaction of guests decreases and employees spend long hours receiving tasks, and it is quite challenging to control.” Today’s hotelier must understand, know, and use digital tech solutions in their everyday environment because without the right tool, we just blindly drive. We want to quit this paradigm, and that’s where we are coming closer to the answer what is HKeeper.  HKeeper is a new technology developed to manage the efficiency of labor and cuts operational expenses.    HKeeper makes all operation process transparent and measurable. On one Dashboard, you will see who, how long, and where works in real-time, stay connected with the whole team constantly since each employee will work through the HKeeper mobile application. Live notifications about employees' overtime, standard task time limit exceeds, repetitive maintenance issues in the same room, and low warehouse stock balances are all about controlling and preventing the growth of the negative trends and overspends as well. As a result of automation and workflow synchronization, HKeeper increases productivity and reduces operating costs by up to 30%. HKeeper saves 20% of your time, eliminating the need to make a report and analytics as it will be generated automatically as well. Do not believe it? Bring your calculator, accountant, or both, and schedule a demo at our site.  

OTA Insight Achieves Level III Global Support Certification

by
Hotel Tech Report
3 weeks ago

This week, OTA Insight earned Hotel Tech Report’s level III Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation. The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric. “While analyzing the OTA Insight team’s internal support infrastructure during the certification process, what really stood out was the depth and sophistication of their feedback loop. Not only do they intake thousands of feedback suggestions across tons of channels and touchpoints like ProductBoard, Slack, email, success calls and live chat to keep a pulse on customer needs; but more importantly, their processes for feedback ingestion, routing, followup and prioritization are key ingredients to a product roadmap that’s driven around customer needs and pain points. As businesses scale this feedback loop becomes harder and harder to organize, prioritize and manage but OTA Insight makes it look easy and there’s no question about it that this is one of the key ingredients to both their success as a company and the success of their users.” Hotel Tech Report co-founder Adam Hollander. "The customer really is at the core of our business and always has been. As a base, customer insights and feedback affect everything from our product development, through to the sales consultation process. When it comes to customer support, our industry-leading customer success team are focused on delivering quick and efficient support around the clock. Not only does this customer-centric model reduce friction, it means customers can completely trust the accuracy of our data." - Gino Engels, Co-Founder & CCO“I am absolutely delighted for OTA Insight to achieve this certification. It re-confirms our commitment to being a fully customer centric-organisation and shows that we take our customer service seriously. I am incredibly proud of the teams who contribute to this service standard, and this award is testament to their continued drive to improve all areas of our service.” - James Parsons, Global Director, Customer Success & Operations The below GCSC assessment outlines the verified systems and processes that OTA Insight has in place to educate, train, retain and support customers. OTA Insight's GCSC Assessment Summary  Rubric Score: 29/34 Certification Level: III Customer Orientation: Customer Focused Recommendation: Highly recommended Support Team Size: 40 Support Team Leaders: James Parsons, Global Director of Customer Success & Operations Certification Period: March 12, 2020-March 20, 2021 Support Stack: Productboard, Intercom, Slack, Chartio, Satismeter, Hubspot, Pendo, Inspectlet, Wistia, Google Slides   GCSC Support Rubric Section I: Pre-Emptive Support  The Pre-Emptive support pillar of the GSCG Scoring Rubric audits the tools and processes the vendor has in place to provide customers with easy access to self-help resources.  These self-help resources serve as a basis to offer easy troubleshooting as well as to preempt answers to product related questions before they arise providing a more intuitive and seamless experience for clients.  The following are the rubric items that Hotel Tech Report has verified that OTA Insight has in place for clients: 1.1 Online knowledge base/help center: Vendor offers a searchable help center for customers to easily find answers to common customer questions. 2.1 Online training videos: Vendor offers pre-recorded videos that clients can access 24/7 for self-teaching and deeper product knowledge. 3.1 In-app guided tours: Vendor offers in-app guided tours that are embedded within their interface to provide coaching and education for users to organically discover and easily access while using the product. 3.2 Tooltips: Vendor offers helpful tips and hints presented when users hover over buttons and UI elements in the interface. (min of 10 in-app tooltips) 4.2 Proprietary data recommendations: Vendor aggregates product usage data across clients to benchmark performance and provide recommendations to their users to help them learn about best practices, make better decisions and maximize product utilization.   GCSC Support Rubric Section II: Reactive Support  The Reactive Support Pillar assesses the company's responsiveness to clients and their ability to resolve issues quickly when they arise ensuring prompt response and service to clients.  The following are the rubric items that Hotel Tech Report has verified that OTA Insight has in place for clients: 1.2 Transparent process: Vendor has opened up their systems to Hotel Tech Report via screen share to verify their tools and processes in place to deliver customer support. 1.3 Email support or phone support: Vendor at least one of the traditional methods of customer support channels, email or phone support (additional channels: phone, chat, email) 1.4 Multi-lingual support: Vendor offers support in the languages where they have active clients (English, French, Dutch, Spanish, Italian, German, Bulgarian, Russian, Czech, Belorusian, Xhosa, Swedish, Norwegian, Slovak, Portuguese, Chinese, Romanian, Taiwanese)  1.5 Purpose built support and ticket management tool: Vendor utilizes professional customer support software that has functionality to effectively manage support tickets, followup, escalations and analytics. 2.2 Live Chat support: Vendor offers website or in-app live chat as an alternative customer support channel. 3.3 Contract SLAs: Vendor has service level agreement (SLA) terms in place in client contracts to guarantee that service levels are upheld. 3.5 Feature request tracking: Vendor offers the ability for clients to easily submit feature requests and has a methodology in place for escalating high priority features. 4.4 24/7 support availability: Vendor offers 24/7 support to clients for around the clock assistance.   GCSC Support Rubric Section III: Customer Success & Coaching While keeping customers happy is commonly thought of by software companies as the top priority, keeping them well informed is of equal importance. The third pillar of the GCSC Rubric identifies the key ways that vendors inform, educate and train their customers to realize successful outcomes with their products.  The following are the rubric items that Hotel Tech Report has verified that OTA Insight has in place for clients: 1.7 Customer satisfaction monitoring (ex. NPS surveys, CSAT): Vendor has processes in place to regularly monitor customer satisfaction. 2.3 Product updates/changes (release notes/changelog): Vendor offers easily accessible robust documentation of feature updates and product improvements to educate clients on new ways to maximize usage of the product. 2.4 Quarterly success check ins: Vendor offers [at least] quarterly customer success check ins to review progress, share best practices and ensure that clients are successful and happy with the product or service. 3.6 Performance reporting: Vendor offers reporting and analytics to show clients the value of the product or service. 3.4 Managed Services: Vendor offers additional consulting and managed services to help clients maximize their usage of the product. 4.9 Dedicated customer success monitoring software: Vendor utilizes dedicated customer success software to monitor product usage and coach users to succeed with the product. 4.10 Customer conference: Vendor produces an in-person or online user conference to build a community, share product updates and educate users on best practices.   GCSC Support Rubric Section IV: Customer Validation The GCSC’s 34-point rubric and Hotel Tech Report’s verification of internal tools and processes validate the vendor's systems in place; however, the validation of the success of these tools and processes can most significantly be validated by the unbiased perspectives of real hotelier customers.  This pillar looks at unbiased verified client reviews and satisfaction scores to validate that the processes in place are working in the eyes of customers based on their satisfaction ratings. The following are the rubric items that Hotel Tech Report has verified that OTA Insight has in place for clients: 3.7 Public Feedback Validation: Vendor shows exemplary client relationships and is a top performer on Hotel Tech Report with more than 50 verified client reviews. 4.12 Outstanding Customer Support Rating: Vendor has outstanding customer support ratings averaging more than 4.5/5 across all client reviews. 4.13 Vendor Confidence: The vendor has revealed their private internal customer satisfaction scores to Hotel Tech Report showing high degrees of confidence in their support infrastructure and outcomes which can be a strong indicator of transparency and positive vendor-client relationships.   About the Hotel Tech Report Global Customer Support Certification (GCSC) Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners. For more information please visit: https://partners.hoteltechreport.com/global-support-certification/

Crave Interactive Installs Its In-Room Tablets in the New HALL Arts Hotel to Help Redefine the Luxury Hotel Experience

by
Crave Interactive
3 weeks ago

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced the installation of its award–winning in-room tablets in the recently opened HALL Arts Hotel in Dallas, Texas. HALL Arts is the first hotel to open in the largest contiguous urban arts district in the nation, creating an environment that celebrates the enriching, inspiring, transformative power of the arts. The curated collection of impactful, thought-provoking works of art, features over 50 influential local and international artists. The 183-room luxury hotel has installed Crave’s 8” T-Mini in–room tablets and charging docks in all of its uniquely designed guest rooms and suites. The tablets serve as an all-in-one digital directory, as well as the in-room alarm clock and ordering solution for all the hotel’s amenities including in-room dining. In addition to digital guest services and ordering via the tablets, guests will be able to control the lights, thermostat and window shades with just a few touches, providing a truly modern and unique experience for each of HALL Arts’ guests. Another unique feature of the tablets allows guests to view the impressive gallery of artwork throughout the property. Guests can discover more about the vast art collection from the comfort of their hotel room before they explore. “The HALL Arts Hotel in Dallas is a beautiful and unique property. We are very excited to be able to partner with such an innovative hotel to offer their guests an elevated digital experience,” remarked Tim Butterworth, Chief Commercial Officer for Crave, “We pride ourselves on being a market leader in digital guest services, and the HALL Arts Hotel is a perfect match for our technology! We look forward to our partnership for years to come.” “Being able to display our incredible art collection as well as provide our guests with such a unique guest experience made partnering with Crave an easy choice,” said General Manager, Darryl Jett, “ Crave’s innovative tablets will not only help drive increased revenues for us, but they also allow our guests to curate their own art experience. We certainly look forward to growing our partnership in the future.”