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Book Me Bob AI Chatbot Company Expands

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Book Me Bob
4 hours ago

New Zealand AI Chatbot company Book Me Bob has grown up fast in the last few years, and his bachelor days are officially over with 2022 seeing him become a dad! Now the parent company to Ask Dora—the AI chatbot and voice technology revolutionizing healthcare administration—Bob couldn’t be prouder of his bouncing baby business.  What does this have to do with hospitality? Dora has expanded BMBs AI conversational chatbot technology, integrating AI voice into phone systems and we can’t wait to pivot that technology back into BMB. Rumour has it Mrs Bob has also been sporting another baby bump with the paparazzi predicting a mid-year arrival. So, hotel and marketing manager’s watch this space. New faces It’s not just BMB's business family that is growing, his human family tree is also expanding. After 9.5 years at Pebble Beach Resort in California, Heath McOrist has returned to Australia. Now able to pick up more family responsibilities, Uncle Heath will take up the reigns of Chief Growth Officer for Book Me Bob. ‘After 12 months of outstanding results as VP of Golf and Hotels across the USA, I am pleased to announce the promotion of Heath to support our international expansion plan.’ David Thompson CEO and Co-Founder.    Joining us from stunning Cape Town in South Africa, Vanessa Nucci is Book Me Bob’s new Business Development Manager for Africa and the UK. A skilled Client Account and Business Development Manager with a passion for travel and the outdoors cousin Vanessa knows the benefits of BMB for this region. Bienvenida! Introducing Ana Louro—BMBs new Business Development Representative for Spain and Portugal. Based in Barcelona, Cousin Ana has an extensive background in software as a service technology and will be pivotal in guiding Spanish and Portugal hotels through the Book Me Bob journey from sign-up to implementation.

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Optii Solutions Expands Its Footprint to Austin and Recruits New CTO

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Optii Solutions
4 days ago

Optii Solutions, the leading cloud-based hotel operations software, has announced the opening of its new office at Impact Hub Austin Downtown. The new space in the North Loop neighborhood in the heart of the city will accommodate around 50 employees. The opening of Optii’s office in Austin coincides with the appointment of Dino Pietropaolo as Chief Technology Officer and supports the company’s continued and fast growth in the United States and Canada. Optii has grown rapidly since the start of 2022, tripling the number of hotels using its intuitive and data-driven hotel operations technology. Optii’s unique 360-degree approach to hotel operations that leverages automation, AI, and machine learning to improve team productivity has led to its adoption by some of the most well known hotels in North America, including The Don Cesar in St. Petersburg, Florida and The Lexington Hotel, Autograph Collection in midtown Manhattan. The AT&T Resort and Conference Center at The University of Texas at Austin and La Cantera Resort & Spa in San Antonio, Texas also use Optii to streamline and optimize their impressive operations. Katherine Grass, CEO, Optii Solutions, said: “Austin is a competitive technology hub and a great location to attract top talent. We are a global organization and we will continue to explore opportunities to have a physical presence in geographies where it will be beneficial to our customers.” Grass continued, “Hoteliers are looking for technology that is simple to use, easy to adopt and impactful. Optii is all of those things. On top of that, hoteliers are exploring new and different ways of operating and Optii, because it is nimble and easily configurable, is uniquely positioned to handle the quick changes in protocols or cleaning sequences and frequencies required in today’s hospitality market.”  

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Hyatt’s Hotel La Compañía Deploys Advanced Guest Security and Convenience Technology by ASSA ABLOY Global Solutions

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ASSA ABLOY Global Solutions
5 days ago

ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful implementation of several of its innovative security and guest experience-enhancing platforms by Hotel La Compañía in Panama. A luxury property forming part The Unbound Collection by Hyatt, Hotel La Compañía can now ensure heightened guest safety and convenience with the adoption of VingCard Signature RFID door locks, together with the implementation of Elsafe Zenith safes and Polarbar minibars in each of the hotel’s 88 guestrooms.  While recently opened to guests in 2022, Hotel La Compañía is housed within a historic building dating back to the 17th century that serves as a living museum. Seeking to blend classic elegance with the latest in modern amenities, hotel leadership determined that VingCard Signature RFID would serve as the ideal solution thanks to incorporating industry-leading security technologies into a sleek and attractive door lock design. With VingCard Signature RFID, Hotel La Compañía gains advanced anti keycard cloning abilities that protect against the risk of unauthorized access using the industry’s highest standard in data encryption. By deploying VingCard Signature RFID using online mode, the property is further able to maximize hotel safety by providing staff with real-time alerts to any security-related issues requiring immediate attention. These include notifying employees of a wandering intruder attempting to use a keycard on multiple doors in an effort to gain access. If any keycards are suspected of being inappropriately used, staff can instantly deactivate them before a security threat escalates. Designed to be a scalable and future-proof door lock solution, VingCard Signature RFID significantly also provides Hotel La Compañía with the ability to effortlessly and affordably upgrade to Mobile Access functionality. Bypassing the need to replace pre-existing lock hardware, VingCard Signature RFID can be activated to provide guests with the ability to use personal devices as a secure digital room key the moment that the demand for such services arises. “Our hotel is committed to providing each guest with a relaxing stay that always results in obtaining peace of mind, and to achieve this goal it is vital that we adopt the industry’s latest technologies which for hotel security, is undoubtedly provided by ASSA ABLOY Global Solutions,” said Fidel Reyes, General Manager of Hotel La Compañía Panama. “The company benefits from a proven reputation in pushing hotel security and guest service capabilities to new heights and with the exceptional support quality we received, can confidently say that our expectations have been exceeded.” Maximizing guest security and confidence at Hotel La Compañía is the adoption of Elsafe Zenith electronic in-room safes to protect valuable belongings. In addition to featuring a modern and stylish design, Elsafe Zenith safes come equipped with advanced anti-tamper protocols and are tested to withstand multiple physical break-in attempts.  Boosting guest comfort and convenience within each of the property’s 88 rooms is the Polarbar minibar, a solution designed to address the latest in-room F&B needs of hotels and their guests. Polarbar minibars come in a range of sizes and color options, however, are each equipped with advanced technologies that reduce energy use and that keep operational noise at minimum levels to prevent any lapse in guest comfort.  

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Oaky & OPERA Cloud: Making Innovative Hotel Management Easier with the OHIP Integration

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Oaky
5 days ago

Oaky, the hyper-personalised hotel upselling solution, is one of ORACLE Hospitality’s first partners to go live with the brand-new Oracle Hospitality Integration Platform (OHIP). This makes it cost-effective and simple for joint clients to leverage the seamless two-way integration between the upselling platform and the OPERA Cloud PMS. The goal of this new partnership is to drive innovation in the hospitality industry and allow hoteliers to uplevel their upselling results. Implementing the latest hotel technology solutions to optimise operations is essential for a hotel’s success in today’s dynamic and competitive market. The connection between Oaky and OHIP will make it easier for hotels to do precisely that. For the very first time, users can adopt cutting-edge technology without paying steep integration fees since using OHIP is free for hotels which run on the OPERA Cloud PMS. “We’re proud and excited that Oaky is among the first hotel technology providers to connect with the OPERA Cloud PMS via the new OHIP integration. Working on this with the team at Oracle Hospitality has been great and we appreciate having a partner who shares our dedication to innovation and making state-of-the-art technology accessible to hoteliers,” said Clément Dénarié, Head of Partnerships at Oaky. The platform gives partners and vendors easy access to the data they need to develop two-way integrations between their solutions and the OPERA Cloud PMS. Then OHIP’s intuitive interface allows hoteliers to easily register and immediately leverage its capabilities without having to work with Oracle Consulting. This has already become and will remain a major innovation driver in the hospitality industry because it makes modern tools more accessible to hoteliers, both in terms of cost and ease of implementation. Oaky’s two-way integration with OHIP brings numerous benefits for hotels. It allows for data to flow both ways between the OPERA Cloud PMS and the upselling platform. This creates new opportunities for more automation, increased efficiency and streamlined operations. Apart from saving time and eliminating the risk of human error, this increases a hotel’s potential to drive ancillary revenue. “Less hassle and increased ancillary revenue are two major changes we've been observing since we started utilising the Oaky and OPERA Cloud integration via OHIP. As personalised deals are sent to guests automatically, and booked supplements are added to OPERA Cloud without the team's involvement, it saves loads of time and helps us refine our services further. As a result, our guests have an even more memorable experience and are more likely to spread the word about our hotel,” said Jakob Lindh Tripolitis, E-commerce Manager, at Nobis Hospitality Group. Even travellers stand to benefit as Oaky can automatically pull reservation data such as the rate code, room type, booked packages and other details, to segment guests and determine the most suitable deals for each traveller individually. Since the integration via OHIP enables dynamic room upgrade pricing and allows the upselling solution to reach direct bookers and OTA guests with highly targeted offers, conversion rates and the top line are impacted positively.   ABOUT ORACLE HOSPITALITY Oracle Hospitality brings more than 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty.

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OTA Insight Launches the Overview Homepage; an Industry-First Commercial Hub for Hoteliers to Plan, Monitor and Execute on Key Decisions

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OTA Insight
4 days ago

OTA Insight, the global leader in cloud-based hospitality business intelligence, announced today the launch of the Overview, the only solution on the hotel market that consolidates and tracks key commercial metrics, in one singular view. The Overview delivers an actionable snapshot of overall performance, including: distribution health per channel, price competitiveness, events and holidays, market demand, OTB data vs. market, pick-up, ADR, and revenue. Additionally, the Overview provides a customisable alert feed of relevant metrics for commercial teams to drive team efficiency and performance. Hotel commercial teams have all felt the impact of the pandemic first-hand. Rising costs, fewer workers and increased competition have pushed the industry to adopt new technologies that help drive commercial growth. In shifting market conditions, accurate data is needed to face the challenges of tomorrow. However, analysing hotel performance can be time consuming, leaving little time for strategic initiatives and decision making. It has also become clear that revenue management, marketing, sales and distribution teams can no longer work independently of each other. The pandemic has broken down silos that previously separated business units. With staff required to do more with less, all commercial teams must pull in the same direction and collaborate across shared data points to inform strategy. Now with the Overview, hoteliers can quickly and easily react, adjust and regain forward momentum in today’s fast-paced market landscape. The Overview gives you all the data you need in one single platform and helps you save time with: Commercial metrics at a glance - dynamic platform tracks key insights into your revenue, distribution and market performance. Alert feed - keeps teams on top of important changes, enabling them to spot and act on opportunities more efficiently and effectively. Personalised settings - flexible settings to empower you to gain ownership over your  experience with customised alerts. Collaborate with ease - improve operational efficiency by sharing insights across teams. The Overview provides snapshots of performance to make it easy to align teams with key data points. Organise your work - dynamic lists let you track important days, and add notes for reminders. "We've heard loud and clear from our hotel partners that they no longer have the time and resources to stay on top of their commercial strategy. That's why we created the Overview, featuring a unique set of features specifically designed to streamline a hotel’s commercial function," said Nadine Böttcher, Head of Innovation at OTA Insight. "I’m thrilled to bring the Overview to market. As demand rebounds and competition increases, a data-driven commercial strategy is the key pillar to healthy and profitable growth, and we believe the Overview is a key part of this mix.” The Overview is included free for Rate Insight subscriptions and most combinations of product subscriptions. The Overview ties key insights of each product together, consolidating all information in a dynamic platform to guide users to quickly take appropriate action when and where it is needed. “The Overview is a quick and easy way to start my day with a snapshot of the most important items. I am able to set key dates and action alert items right away. It also brings together the metrics I need into one place, so I no longer spend so much time moving back and forth between systems,” said Jonathan Cachan, Director of Strategic Development at Astotel. “The Overview brings so much more efficiency into all the roles within hotels; whether you are in revenue, sales, marketing, operations or even in a position where you just need a birds eye view of business.”

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The Inns of Sanibel Selects Optii Solutions to Help Increase Visibility Into Daily Hotel Operations

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Optii Solutions
5 days ago

Optii Solutions, leading hotel operations software, today announced that The Inns of Sanibel, a luxury beach and golf resort in Florida, has selected Optii as its hotel management solution in order to centralize its operations to improve efficiency and productivity. Optii’s data-driven platform provides hotels with full access to their operations, so they can distribute resources and staff effectively to increase productivity. It also provides two-way PMS integration, in this case with Springer Miller. This 360-degree approach allows hotels to operate more efficiently and productively. The Inns of Sanibel has four unique properties varying from 30 to 94 rooms spanning across the resort. As a result, the team was in need of a solution to help increase communication, optimize routes, and ensure task completion across all of its properties. Optii will eliminate time-consuming manual communication for The Inns of Sanibel teams, replacing it with intelligent automation and providing them with full visibility leading to improved team performance. Katherine Grass, CEO, Optii Solutions, said: “More and more resorts are turning to Optii to create efficiencies and increase team productivity. We are thrilled to work with The Inns of Sanibel to provide them with the visibility they need to operate successfully in today’s environment.” Bill Wellman, General Manager, The Inns of Sanibel, said: “We are excited to be implementing Optii’s technology to help us manage the complex structure of our operation through the 360-degree approach and create a more dynamic and efficient workflow. Our staff will not only benefit from the adoption of Optii, but so will our guests.” About The Inns of Sanibel Located in Sanibel, Florida, The Inns of Sanibel is a classic coastal hotel just 2.2 miles from the Sanibel Lighthouse and 5.5 miles from the entrance of the J.N. “Ding” Darling National Wildlife Refuge.

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International Youth Convention Hotel Increases Room Revenue by 8.64Million RMB after One Year with IDeaS

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IDeaS
5 days ago

IDeaS, the world’s leading provider of revenue management software and services announced today that its partnership with the International Youth Convention Hotel in Nanjing, China, was able to grow all revenue related KPIs during a difficult COVID environment and revenue increased during the past 12 months by 8.64 million RMB. IDeaS provided extensive revenue management consulting services and implemented G2 RMS at the hotel.  Revenue management is not only important during the industry peak season, but also during challenging and difficult periods facing hoteliers. The recent downturn provided a perfect window for organizational transformation. During the pandemic, leisure hotels and resorts were the first to recover, while the meeting group segment was the last to bounce back, leaving big MICE convention hotels behind. Operating in a competitive environment, the International Youth Convention Hotel recognised a need to build its revenue management capabilities, through increasing knowledge and adopting automated systems across the hotel. General manager, International Youth Convention Hotel, said: “The IDeaS’ brand is the world's most trusted revenue management software and was an important factor in our selection. Other key components were its unique consulting and organizational transformation services as well as its mentoring solution. All of these attributes, along with IDeaS’ deep industry expertise, helped us maximize our revenue and profit potential.”  Utilising IDeaS G2 revenue management system (RMS) the hotel was able to effectively set rates by using historical and relevant market data to accurately forecast future demand and occupancy levels, enabling the hotel to better manage their inventory. Yuki Hu, manager industry consulting, IDeaS, said: “With a proper revenue management strategy, hotels can achieve great results through an organizational transformation. IDeaS helped International Youth Convention Hotel achieve success through in-person guidance and we were able to uncover the hotel’s challenges and discover opportunities before designing a roadmap with action plans. Customised training and education were also provided for key revenue management stakeholders to ensure internal processes would be followed and effective revenue strategies would be enacted to support ongoing business growth.”   About the International Youth Convention Hotel International Youth Convention Hotel is designed by British Deconstructionist architect Zaha Hadid, the brain behind the new Beijing Daxing International Airport and Galaxy SOHO. The hotel is affiliated with Hexi Group Youth Olympic City and managed by Nanjing Jinsail Hotels & Resorts. International Youth Convention Hotel has nearly 1000 high-quality comfortable guest rooms. The hotel has five multi-functional banquet halls (each with an area more than 1,000 square meters), over 60 business conference rooms complete with equipment and network coverage.  

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Katanox Raises $5.7 Million and Appoints Former MD of Google Travel and Current Expedia Executive Rob Torres as Non-Executive Director

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Katanox
1 week ago

Katanox, the travel accommodation distribution and fintech platform, has raised $ 5.7 million from a group of financial, hospitality, and tech entrepreneur family offices to overhaul and reconfigure B2B distribution in hospitality. The group of investors includes Rappi and Yuno co-founder Juan Pablo Ortega, co-founder of fintech Dimebox and current co-founder and CEO of Founda Jan Joost Kalff, and founder of hospitality tech iTesso Bas Blommaart. In addition to its raise, Katanox brings industry veteran Rob Torres on as non-executive director. Rob brings over 20 years of experience and his vast travel industry network to the company. He will be working with the founding team to partner with global hotel brands. "I am very excited to grow my relationship with the team and apply best practices from the programmatic advertising industry for B2B distribution in hospitality. The Katanox team is building an intriguing set of solutions to bring transparency that's needed for the open distribution era," said Rob Torres, non-executive director at Katanox. The Katanox team combines innovative technology along with decades of expertise in payments, travel and programmatic media technology, to advance the future of B2B distribution in hospitality. Katanox addresses the $150 billion corporate travel market by streamlining and improving the distribution of travel accommodations, which has historically been controlled by Online Travel Agencies (OTA's), Global Distribution Systems (GDS) and bedbanks. "Out of necessity, we've seen many advancements and improvements in the travel sector spurred on by technology and digitalization. However, when it comes to lodging, it's the safe middle men who are controlling the market and stifling growth," said Mendel Senf, co-founder of Katanox. "We're bringing much needed change to the market by putting power back in the hands of accommodation providers by empowering them to control their own destination via the Katanox platform."   Removing barriers This round unlocks international expansion and finances further development of the platform and integrations with Central Reservation Systems (CRS), Property Management Systems (PMS) and Payment Service Providers (PSP). Global hotel chains are under severe pressure as a result of the slow Covid recovery of corporate travel, and are actively seeking to replace the expensive GDS and wholesalers because connectivity and contracting between them and the business travel agencies are too expensive. Katanox brings together travel accommodations so travel sellers like Travel Management Companies (TMC) can assemble an end-to-end experience for their corporate clients. Giving them data streaming access and availability to directly search, book, pay and modify their booking at any time. On top of that, Katanox will introduce financial services like price freeze, travel now pay later, cancel/change fees as new revenue opportunities to both partners in the platform. Platformization is a proven model from fintech and other industries to radically cut costs and boost innovation through direct partnerships.   A transformative era for travel distribution The International Air Transport Association (IATA), the trade association for the world's airlines has created an industry standard, known as New Distribution Capability (NDC) and Billing and Settlement Plan (BSP) which transforms the way airline products are retailed and paid for. Alternatively, the hotel and vacation rental industry lags behind in distribution and payment initiatives. The pandemic made it utterly clear that B2B distribution in hospitality is dictated by gatekeepers such as the GDS and OTA duopoly, held back by archaic software solutions and conditioned by monotonous pay-out providers like virtual credit cards. The Katanox team, who has industry transforming experience in programmatic advertising and payments, sees parallels with advertising platforms who are connecting advertisers directly to publishers inventory or payment service providers which are connecting the fragmented world of payments and finance. Katanox is a global remote first company with a base in Amsterdam and has extensive hiring plans in engineering, business development and sales. Its team is spread over the globe from Amsterdam to London, Paris, Istanbul, Los Angeles and Mexico City.

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InnQuest Achieves Level III Global Support Certification

by
Hotel Tech Report
1 week ago

This week, InnQuest earned Hotel Tech Report’s level III Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation. The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners.  In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric. “From initial onboarding and setup via both white glove service as well as self guided in-app tours through delivering ongoing multi-channel support through their 24/7 call center or live chat—the InnQuest team’s processes are fine tuned to give customers flexibility without sacrificing service,” Hotel Tech Report co-founder Adam Hollander. "In our incredibly competitive space, creating a product or price advantage is quite challenging. Our people make the difference by listening to the needs of our clients and exceeding expectations. Our goal with every client contact is to not only resolve the issue but to go beyond that issue to prevent the next one.." Kent Howard, President @ InnQuest The below GCSC assessment outlines the verified systems and processes that InnQuest has in place to educate, train, retain and support customers. InnQuest's GCSC Assessment Summary  Rubric Score: 28/34 Certification Level: III Customer Orientation: Customer Focused Recommendation: Recommended Support Team Size: 28 Support Team Leaders:  Certification Period: Mark Splinter - Operations Manager & Luis Cuadros Support Manager Support Stack: Team Support, Delighted, Salesforce, phpBB Forums   GCSC Support Rubric Section I: Pre-Emptive Support  The Pre-Emptive support pillar of the GSCG Scoring Rubric audits the tools and processes the vendor has in place to provide customers with easy access to self-help resources.  These self-help resources serve as a basis to offer easy troubleshooting as well as to preempt answers to product related questions before they arise providing a more intuitive and seamless experience for clients.  The following are the rubric items that Hotel Tech Report has verified that InnQuest has in place for clients: 1.1 Online knowledge base/help center: Vendor offers a searchable help center for customers to easily find answers to common customer questions. 2.1 Online training videos: Vendor offers pre-recorded videos that clients can access 24/7 for self-teaching and deeper product knowledge. 3.1 In-app guided tours: Vendor offers in-app guided tours that are embedded within their interface to provide coaching and education for users to organically discover and easily access while using the product. 3.2 Tooltips: Vendor offers helpful tips and hints presented when users hover over buttons and UI elements in the interface. (min of 10 in-app tooltips) 4.1 Implementation documentation/roadmap: Vendor offers clients a visual map of the steps, processes and stakeholders upon onboarding to ensure that all stakeholders are aligned to make the implementation process more seamless. GCSC Support Rubric Section II: Reactive Support  The Reactive Support Pillar assesses the company's responsiveness to clients and their ability to resolve issues quickly when they arise, ensuring prompt response and service to clients.  The following are the rubric items that Hotel Tech Report has verified that InnQuest has in place for clients: 1.2 Transparent process: Vendor has opened up their systems to Hotel Tech Report via screen share to verify their tools and processes in place to deliver customer support. 1.3 Email support or phone support: Vendor at least one of the traditional methods of customer support channels, email or phone support (additional channels: phone, chat, email) 1.4 Multi-lingual support: Vendor offers support in the languages where they have active clients (English & Spanish)  1.5 Purpose built support and ticket management tool: Vendor utilizes professional customer support software that has functionality to effectively manage support tickets, followup, escalations and analytics. 2.2 Live Chat support: Vendor offers website or in-app live chat as an alternative customer support channel. 3.3 Contract SLAs: Vendor has service level agreement (SLA) terms in place in client contracts to guarantee that service levels are upheld. 3.5 Feature request tracking: Vendor offers the ability for clients to easily submit feature requests and has a methodology in place for escalating high priority features. 4.4 24/7 support availability: Vendor offers 24/7 support to clients for around the clock assistance. 4.5 Verified Contract SLA monitoring: Vendor has SLA terms fully integrated into their customer support software that has automatic notifications ensuring that SLA's are monitored and upheld.   GCSC Support Rubric Section III: Customer Success & Coaching While keeping customers happy is commonly thought of by software companies as the top priority, keeping them well informed is of equal importance. The third pillar of the GCSC Rubric identifies the key ways that vendors inform, educate and train their customers to realize successful outcomes with their products.  The following are the rubric items that Hotel Tech Report has verified that InnQuest has in place for clients: 1.7 Customer satisfaction monitoring (ex. NPS surveys, CSAT): Vendor has processes in place to regularly monitor customer satisfaction. 2.3 Product updates/changes (release notes/changelog): Vendor offers easily accessible robust documentation of feature updates and product improvements to educate clients on new ways to maximize usage of the product. 2.4 Quarterly success check ins: Vendor offers [at least] quarterly customer success check ins to review progress, share best practices and ensure that clients are successful and happy with the product or service. 3.6 Performance reporting: Vendor offers reporting and analytics to show clients the value of the product or service. 3.4 Managed Services: Vendor offers additional consulting and managed services to help clients maximize their usage of the product. 4.8 Online community: Vendor offers and online community for customers that allows users to engage with each other as well as targeted content in a contextualized setting to enable self-service discovery and problem solving. 4.10 Customer conference: Vendor produces an in-person or online user conference to build a community, share product updates and educate users on best practices. GCSC Support Rubric Section IV: Customer Validation The GCSC’s 34-point rubric and Hotel Tech Report’s verification of internal tools and processes validate the vendor's systems in place; however, the validation of the success of these tools and processes can most significantly be validated by the unbiased perspectives of real hotelier customers.  This pillar looks at unbiased verified client reviews and satisfaction scores to validate that the processes in place are working in the eyes of customers based on their satisfaction ratings.  The following are the rubric items that Hotel Tech Report has verified that InnQuest has in place for clients: 3.7 Public Feedback Validation: Vendor shows exemplary client relationships and is a top performer on Hotel Tech Report with more than 50 verified client reviews. 2.5 4-star avg. customer support rating: Vendor has outstanding customer support ratings averaging more than 4.0/5 across all client reviews. 4.13 Vendor Confidence: The vendor has revealed their private internal customer satisfaction scores to Hotel Tech Report showing high degrees of confidence in their support infrastructure and outcomes which can be a strong indicator of transparency and positive vendor-client relationships.   About the Hotel Tech Report Global Customer Support Certification (GCSC)   Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners.   About InnQuest Everyone deserves a great guest experience and at InnQuest we believe that you deserve a great property management experience too. We are truly hoteliers helping hoteliers, we have more than 25 years of hotel management experience on our team.   For more information please visit: https://partners.hoteltechreport.com/global-support-certification/

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RateTiger Recognised as a Premier Connectivity Partner by Booking.com

by
eRevMax
1 week ago

Leading hotel technology provider RateTiger has been recognised as a Premier Connectivity Partner by Booking.com. The status, as part of Booking.com’s Connectivity Partner Programme, is given for the outstanding performance in providing high-quality connection that empowers RateTiger users to grow their business on the digital travel marketplace.The Booking.com Connectivity Partner Programme is designed to support connectivity providers in delivering developments, including new APIs like Promotions, Product (Room-Rate Management), Photo, among others, that benefit the property partners they work with. Premier partners are Booking.com’s recommended connectivity providers.Premier Partner status recognizes Connectivity partners for their excellent performance and quality of service delivered to drive their properties’ success. Eddy Veldhuizen, Senior Director Connectivity Partnerships at Booking.com commented: “RateTiger’s commitment to deliver a first-class experience through cutting-edge technology year after year has enhanced the customer and mutual accommodation partner experience, and we’re thrilled to acknowledge that once again.”“We are excited to have achieved Premier Partner status with Booking.com. This recognition showcases our commitment to deliver best of technology and stay on top of the distribution connectivity space to make online revenue management easier and profitable for hotel partners,” said Kausik Sarkar, SVP – Technology, eRevMax – RateTiger. For over 20 years, RateTiger distribution solutions have facilitated the growth of hotel online bookings by assisting in rate, inventory and reservation management across OTAs including Booking.com. With RateTiger, hotels save time and improve efficiencies, while maximizing revenue opportunities.