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Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform

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Tripleseat
3 hours ago

 Tripleseat, the leading cloud-based sales and catering management platform for hotels, announced today it has signed on Alexa Management, adding its boutique hotels, RVs, and cabins to the Tripleseat hotel platform. "We're excited to have Alexa Management partner with us. Each of their properties, unique in their own way, will benefit greatly from our sales and catering features and will also enable the Alexa properties to improve communications with their guests and employees," said Tripleseat CEO Jonathan Morse. Alexa Management was formed to build hospitality experiences that cater to seekers of the new, the local, and the authentic when they travel. As owners, operators, and guests, the Alexa Management team has always gotten the most out of the unexpected connections they make while traveling. For them, designing the experience, getting to know the traveler, and sharing insights into the local landscape is the reward for being in this industry. "After taking a demo with Tripleseat, we realized that this platform will provide enough efficiency that we do not need to hire another sales manager immediately. It will save us money and time," said Cole Di Carlo, Director of Sales & Marketing of Alexa Management. "Initially, our team was looking at other competitor software strictly based on cost, but they could only organize our events and Tripleseat can do so much more for us."

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SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic

by
SiteMinder
3 hours ago

SiteMinder, the world’s leading open hotel commerce platform, has today unveiled the lists of distribution channels that brought the highest booking revenue to hotels over the past year, in more than 20 of the world’s most popular tourism destinations. The lists reveal a more holistic online commerce strategy, consisting of both new and established methods, is being taken by hotel businesses to reach new customers and produce revenue. This holistic commerce strategy consists of a greater balance between direct and indirect revenue streams, with direct bookings now one of the top two revenue drivers in more than half (12) of global markets—up from five markets last year and two in 2019—driven by increased investments in booking engines, hotel websites, metasearch, frictionless payments, support from hotel consultants and specialist applications designed for conversion. This year’s lists also feature 29 new distribution channels, reflecting the current aptitude among hotels to embrace new revenue streams in their pursuit of new customers. Additionally, the lists increasingly feature Airbnb, which has risen in 12 markets and debuted in three, in spite of the channel being made available to traditional hospitality businesses only four years ago. Other major findings supporting a greater adoption of a holistic hotel commerce strategy included: ● The maintained relevance of regional channels, particularly in locations with ongoing reduced international travel. Channels such as AsiaYo and ezTravel in Asia, Hero Travel in Australia, Kurzurlaub in Austria, Tiket.com in the Philippines, SafariNow.com in South Africa and Off Peak Luxury in the UK are all new arrivals on SiteMinder’s lists this year. In Indonesia, Traveloka achieved a breakthrough performance to top the list of revenue generating channels for local hotels, after rising to second place in 2020. ● The ongoing importance of wholesalers for many accommodation providers, with leading bedbank Hotelbeds again among the Top 12 in each destination examined – and Sunhotels by WebBeds a newcomer to SiteMinder’s Austrian and Thai lists. ● The consistent performance of global distribution systems, which rose two or more positions in seven markets – Asia, Canada, Mexico, the Middle East, the Netherlands, Philippines and Thailand. “We’re living in a new era of hotel guest, dominated by what we’ve identified as the ‘dynamic traveller’ who comes with evolved booking behaviours and preferences. Our data highlights the willingness of hoteliers to adopt both new and established methods to attract these customers, as they pursue a more holistic hotel commerce strategy to sell, market, manage and grow their business,” says SiteMinder’s senior director of global ecosystem, James Bishop. “Most clearly, the rise of direct bookings reflects the grown investments we’ve seen among hotels in their websites—including their booking engines and payment options, and the specialist conversion tools they connect with—as well as their metasearch strategies and local hotel consultant support. Meanwhile, a newcomer cohort of 29 channels showcases the openness of hotel businesses to employ a broader, multichannel approach as a way of connecting with more niche or harder-to-reach customer segments. “The popularity of Airbnb comes as no surprise. As many travellers continue to seek out accommodation options that allow work and travel to seamlessly meet, hotel distribution channels catering to longer stay and workation guests will continue to perform strongly.” To view the Top 12 lists of all travel destinations worldwide, and insights into the 2022 traveller from top distribution channel providers, visit the report.

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Cendyn and Pegasus Complete Merger

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Cendyn
3 hours ago

Today, Cendyn and Pegasus closed their previously announced merger agreement, bringing two industry leaders together as one company. This merger provides hoteliers with a transformative platform to maximize the direct-booking channel, enhancing the guest experience end-to-end. The two companies merged under the Cendyn brand, with Tim Sullivan continuing to lead Cendyn as CEO & President of the newly combined company. In addition to Sullivan’s role as the company’s CEO, Cendyn appointed Gautam Lulla as Chief Innovation Officer and Joanna Genser as Chief Enterprise Officer. At the heart of the merger lies Cendyn’s Customer Data Platform, Starling, and Pegasus’s CRS, which together provide hoteliers access to an unparalleled system of record for guest profiles and rates. Leveraging the alignment of these key data points enables hoteliers to personalize and optimize the guest experience, drive direct bookings, enhance brand loyalty, and boost profitability. Sullivan said, “The completion of this merger is an exciting moment for Cendyn, and we believe, for the industry. As the hospitality industry recovers from the effects of the pandemic, the combination of Cendyn and Pegasus will help hoteliers achieve their critical digital transformation and automation objectives to keep up with ever-evolving consumer expectations and contain costs” said Tim Sullivan, CEO & President of Cendyn   ABOUT PEGASUS Pegasus combines high-tech innovation with high-touch service to give hoteliers more control over their revenue and distribution strategy than ever before. Following their merger with Travel Tripper, Pegasus enables hoteliers to better connect with their guests through an innovative and flexible platform of Reservations, E-commerce, Global Sales, and Business Intelligence solutions that help hotels drive demand and increase revenue and profitability, including the Pegasus CRS, named Best CRS 2020 by Hotel Tech Report. With more than 30 years of experience in global distribution, Pegasus serves hotels across 120 countries from eight offices worldwide in New York, Scottsdale, Las Vegas, London, Paris, Frankfurt, Tokyo, and Hyderabad.

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The Hotel Paradiso Provides a Unique Hotel Experience with Bowo

by
Bowo
3 hours ago

The Hotel Paradiso ****, conceived and designed by the mk2 group, opened in March 2021 as the very first cinema-hotel in the world, after 6 years of design, research and development. Their new concept provides rooms that combine the hotel and cinema-going experience thanks to private screening areas. In this video interview, Fabien Beauvallet, the hotel's Director, explains how the collaboration with Bowo has helped the hotel to provide an extraordinary guest experience. “Through the Bowo solution, Hotel Paradiso guests can fully enjoy the cinema and hotel experience. [...] 100% of our customers use the tablets.”   The Challenges Through this cinema-hotel, mk2's idea was to create a hybrid cinema/hotel experience, a unique and disruptive concept, a world first. The aim was to provide visitors with a memorable experience. This ambition called for a very advanced digital solution that would be able to control all the professional projection equipment in each room. But that's not all: it was above all about offering guests a 100% digital journey, with access to the best VOD platforms, mk2's film library, and all the hotel's services, all from their bed. It was therefore crucial that the solution be able to interconnect with all hotel and technical service providers (PMS, POS, wifi, room automation, etc.) and that it be very easy to use for the guests. Thibaut Jacques, Innovation Manager, who also answered our questions, stresses: “We had to make sure the system was totally reliable. The digital solution was going to be the heart of the Hotel Paradiso in-room experience. All hotel guests were going to be using their tablets during their stay. In the event of a breakdown, the entire Hotel Paradiso experience would be impacted.” Unique challenges, unique responses A groundbreaking project means unusual specifications and bespoke development. Quite quickly, the hotel's management decided to work with Bowo because the solution met the greatest number of criteria in the specifications. “It was the best fit for our project”. The Paradiso hotel therefore chose Bowo to develop an application that would reflect the hotel's image and provide tablets in each of the 36 rooms of the hotel, from which guests can: access the hotel's different in-house services (room service, shop, events, etc.) book external services (dry cleaning, taxi, etc.) communicate with the hotel staff by 'chat' control their room environment: draw the curtains, lower the projection screen, adjust the lights, adjust the sound discover a selection of films chosen by mk2 access films from different VOD platforms and above all, enjoy their chosen films on the big screen The ultimate experience? Superior category rooms give access to a private box where a tablet is connected directly to the projection room, so guests can enjoy a private screening. These developments required ongoing support over several months. “We had the benefit of bespoke support from the Bowo team, who were able to work closely with mk2's technical staff and all of our partners and service providers. The Bowo staff were attentive to our needs throughout the development. Without the level of flexibility they showed, it would have been much more difficult to achieve the right result. ” The soft opening also meant we could fine tune and tweak the solution after the early customer feedback. The Bowo solution, which is the centre of the guest experience, generates additional revenue and streamlines operational processes. For Fabien and Thibault, the Bowo app is really the heart of the hotel experience. And the numbers prove it: 100% of guests use the tablet. 80% say they are satisfied with use of the tablet. And the hotel has a 95%+ overall satisfaction rating. The Bowo solution obviously contributes to creating this unique experience, but it also generates additional income. Today, on average, 20% of the restaurant turnover of the Paradiso hotel goes through the tablet. Also, connectivity with the PMS and POS provides time savings and streamlined operational processes, since each order is automatically added to the customer invoice and sent to the kitchen staff. This automation means oversights and data entry errors can be avoided. With its unique cinema-hotel concept, the Hotel Paradiso is shaking up hotel and cinema industry conventions and we are proud to support them on a daily basis. “What worked well between mk2 and Bowo, is the fact that we share this philosophy of trying new things, testing things out, finding solutions and moving forward.” Fabien concludes.   Interested in finding out how Bowo can help you create a unique experience for your customers? Ask us for a demo.

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Whistle Messaging Named Best Guest Messaging Software in the 2022 HotelTechAwards

by
Whistle
3 hours ago

Each month, more than 169,000 hotel industry professionals use HotelTechReport.com to make informed technology purchasing decisions. The HotelTechAwards determine the best hotel software products across every Guest Messaging Software based on customer feedback and key proprietary data signals such as integration compatibility, organizational health, market share, partner network strength, and customer support quality. "The ranking process is simple, transparent, and unbiased--judging is based on time-tested ranking factors developed specifically for the industry. Only verified hoteliers with hands-on experience using each product are allowed to participate in the voting process. This means that Whistle Messaging Inc's users decided the #1 Guest Messaging Software," said Hotel Tech Report CEO, Jordan Hollander. Co-founder and CEO of Whistle Messaging, Christopher Hovanessian, says, "This continued recognition from HotelTechReport and the HotelTechAwards validates the work we're doing at Whistle, which is to give hoteliers a unique, easy-to-use platform that simplifies and streamlines the way they communicate with guests. Our clients often report to us that Whistle is the reason they've increased revenue, have happier guests, and can operate at an unprecedented pace." "The authentic voice of the customer decides the winners of the annual HotelTechAwards - ranking hotel software solutions based on users' experience in buying, implementing, and using those solutions," said Jordan Hollander, CEO of Hotel Tech Report. "We're thrilled to highlight the value that the world's leading software solutions deliver to their customers. By building a platform around the voice of the people actually using these hotel tech solutions, we're able to deliver actionable, peer-to-peer insights that potential buyers can trust. Winning a HotelTechAward is the highest achievement in the industry because it's based on data." The HotelTechAwards are often referred to as "the Grammys of Hotel Tech" and winners have been selected from more than 200 of the top technology products around the world. The HotelTechAwards are the industry's only data-driven awards platform with winners determined not by a handful of judges or popularity votes but by product reviews from a global community of verified hotel technology users across more than 120 countries. Whistle continues to expand its platform and services, launching a Digital Guest Book and Digital Registration in 2021, and coming soon is Whistle's Upsell Playbook, a new educational tool designed to empower hotels to make guest messaging a top revenue stream for hotels.  

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How to Master Digital Guest Engagement in the Hotel Room

by
SuitePad
3 hours ago

Modern guests expect modern forms of communication. Installing in-room tablets at your hotel will enable you to do so much more than traditional paper-based guest folders ever could. By introducing digital guest engagement devices in your hotel rooms, you'll be able to enhance the guest experience while also benefitting in many other ways — this webinar will tell you exactly how! What you will learn in this webinar: The SuitePad Story: From replacing the guest directory to a complete digital guest engagement hub in the hotel room How to reach hotel guests digitally: In-room tablets vs. Hotel Apps vs. Hotel TVs How to achieve hotel guest communication excellence The basic steps to achieve significant in-hotel sales How to achieve a return on investment (ROI) with in-room tablets through increased revenue, reduced costs, and increased guest satisfaction A live demo of the SuitePad in-room tablets solution including sample best practice installations and an insight into the intuitive backend About the Speaker: Miltos Karatzimas is a Regional Sales Manager at SuitePad with a special interest and expertise in digital guest communication. Miltos worked at companies like Grecotel and Booking.com and has been working in sales at SuitePad, specifically in the Greek region, since 2019. More information and free registration

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IDeaS Revenue Solutions First RMS Provider to Achieve Level IV Global Support Certification from Hotel Tech Report

by
IDeaS
3 hours ago

IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today it is the first RMS provider to achieve Level IV Global Support Certification (GCSC), the highest level of certification, from Hotel Tech Report. The company also ranked in the Top 10 Global Hotelier’s Choice Award in the annual HotelTechAwards for the third year in a row. The certification is a result of IDeaS’ heavy investments into tools, processes and strategies to ensure the ongoing success of its clients across all four of the key pillars of the GCSC Rubric, including pre-emptive support, reactive support, coaching, and customer validation. · Level IV Certification – The GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. To become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric. · Global Hotelier’s Choice Award – This award leverages real customer data to determine best-of-breed hotel technology offerings. It uses key factors of total verified customer reviews, geographic reach of reviews, and overall review sentiment and ratings. Each category is based on customer feedback and key proprietary data signals such as integration compatibility, organizational health, market share, partner network strength, and customer support quality. · Outstanding client satisfaction gives IDeaS the leading edge – More than 115 verified IDeaS clients from 58 countries across six regions voted for the Global Hotelier’s Choice Award, in addition to 42 partner recommendations and 103 verified integrations. Jordan Hollander, co-founder, Hotel Tech Report said: “The authentic voice of the customer decides the winners of the annual HotelTechAwards—ranking hotel software solutions based on users’ experience in buying, implementing, and using those solutions. We’re thrilled to highlight the value that the world’s leading software solutions deliver to their customers.” Dr. Ravi Mehrotra, co-founder, president, and chief scientist, IDeaS, said: “IDeaS’ global teams continued their commitment to ensuring our clients are completely satisfied from first engagement through the lifecycle of our relationship. Even during these challenging times, earning this recognition is a testament to our outstanding team’s efforts, from sales to support, and our relentless focus on client success. We couldn’t be prouder to be recognized by those that matter most, our clients.”

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INTELITY Announces its Award-Winning Hospitality Technology Platform is Now Mobile Responsive

by
INTELITY
3 hours ago

INTELITY®, the provider of hospitality’s most comprehensive guest experience and staff management platform, has today announced the latest update to GEMS® (Guest Experience Management System), the back-end to its proprietary platform. The patented GEMS system is used by hotels around the world to manage the many guest services offered by INTELITY’s cloud-based platform, but also for general ticketing, staff-to-staff work orders, device management and business intelligence.  The new GEMS update includes several improvements to drive operational efficiency, as well as a redesign for mobile responsiveness. “There are so many INTELITY-driven guest facing features where GEMS is a single destination for staff to view the digital guest experience, our 2022 and 2023 roadmaps are focused on giving staff members even more tools to even better understand and connect with the guest throughout their stay,” commented Matt Lynch, VP of Product. “This update not only benefits hotel staff in terms of GEMS usability, especially while they may be juggling multiple tasks, but also provides broad support for any mobile device staff members may use.” The new features in the GEMS update include a vastly improved filtering system to make finding a specific guest or staff request easier than ever. A redesigned service request and work order user interface and supporting workflow is also included in the update. The new look and feel focuses on a summary card view with easy-to-digest information to enable staff members to quickly engage as appropriate, even during busy periods.  Additionally, the new update supports a completely mobile responsive user interface for use on tablets and mobile devices without the need for a dedicated app download, giving hoteliers the same information across teams, whenever and wherever needed. At a time when hotels are dealing with staff shortages, GEMS enables staff to work more efficiently, allowing many time sensitive requests to bypass a busy front desk and be sent directly to the back of house personnel. “Our platform has always been about not just making life more seamless and elegant for guests, but also for hotel staff, both guest-facing team members and those operating behind the scenes”, said Robert Stevenson, INTELITY CEO. “These enhancements to GEMS are just another step in supporting the frontline teams at our hotels on the INTELITY platform, helping to make them the stars of the show.” Moving forward, INTELITY will continue to leverage its hospitality tech expertise to deliver best-in-class mobile capabilities for guests and staff. For a more in-depth look at the full INTELITY platform or to request a demo, visit INTELITY.  

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ROOMDEX to Bring the Cedar Court Hotel Collection Onto Automated Upselling Platform

by
ROOMDEX
3 hours ago

Santa Cruz, CA – January 18th 2022 – ROOMDEX, the leader in automated hotel upselling solutions, is happy to announce that, following a very successful pilot, Cedar Court Hotels will activate ROOMDEX’s Upgrade Optimizer software across its entire collection, consisting of: · Cedar Court Hotel Harrogate · Cedar Court Hotel Huddersfield · Cedar Court Hotel Wakefield · Cedar Court Hotel Bradford Upgrade Optimizer is an automated hotel upsell tool that intelligently calculates the best upgrade offer price and ensures that only available rooms will be offered. Along with the upgrade, guests have the chance to purchase early check-in, late check-out, or an array of other guest services. “Even though the pandemic has made the past year challenging, ROOMDEX stood by us and helped us generate ROI even in the most difficult months,” said Emily Cox, Director of Revenue & IT at The Cedar Court Hotels Group Yorkshire, “As business begins to return to normal, we are seen exponential growth in ROOMDEX upselling performance. For example, our Harrogate property is now enjoying a 13.3x ROI.” “With upselling revenue doing so well, we decided to standardize on ROOMDEX for the entire collection,” Cox continued, “It was really an easy decision as ROOMDEX customer service has been excellent and the product produces revenue with virtually no effort from our staff. We were excited to add the Guest Services Upselling option in October and love how tightly it is integrated with our PMS.”  ROOMDEX hotels have reported (over customer base) an average of $85 (£62) of additional room product up-sell revenue per up-sold stay since using the hotel upsell tool. Upgrade Optimizer room revenue is improving RevPar and boosting ADR when hotels need it most – even during low occupancy. “Cedar Court Hotels were one of our first pilots,” said Jos Schaap, CEO and Co-Founder of ROOMDEX, “We are happy to have been able to help them manage their way through the pandemic and now help accelerate their recovery. It has been a pleasure working with Emily and her innovation-minded team.”

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SuitePad Named Best Guest Room Tablet in the 2022 HotelTechAwards

by
SuitePad
3 hours ago

Each month, more than 169,000 hotel industry professionals use HotelTechReport.com to make informed technology purchasing decisions. The HotelTechAwards determine the best hotel software products across every category based on customer feedback and key proprietary data signals such as integration compatibility, organizational health, market share, partner network strength, and customer support quality. "The ranking process is simple, transparent, and unbiased — judging is based on time tested ranking factors developed specifically for the industry. Only verified hoteliers with hands-on experience using each product are allowed to participate in the voting process. This means that SuitePad´s users decided the #1 Guest Room Tablet,” said Hotel Tech Report CEO, Jordan Hollander. Browse dozens of verified SuitePad reviews on Hotel Tech Report. “The authentic voice of the customer decides the winners of the annual HotelTechAwards — ranking hotel software solutions based on users’ experience in buying, implementing and using those solutions,” said Jordan Hollander, CEO of Hotel Tech Report. “We’re thrilled to highlight the value that the world’s leading software solutions deliver to their customers. By building a platform around the voice of the people actually using these hotel tech solutions, we’re able to deliver actionable, peer-to-peer insights that potential buyers can trust. Winning a HotelTechAward is the highest achievement in the industry because it’s based on data.” The HotelTechAwards are often referred to as "the Grammys of Hotel Tech" and winners have been selected from more than 200 of the top technology products around the world. The HotelTechAwards are the industry's only data-driven awards platform with winners determined not by a handful of judges or popularity votes but by product reviews from a global community of verified hotel technology users across more than 120 countries. 🚀 167 total reviews from 21 countries🗣️ Recommended by 94% of the hoteliers💯 Hotel Tech Score of 100 out of 100 and Popularity Index #1