Impulsify, Inc. (Denver, CO) finalized a partnership with Shiji Group at the 2019 HITEC Conference in Minneapolis. The Denver-based retail software company engaged Shiji to reduce PMS interface installation costs, improve deployment processes, and expand into global markets. Shiji Professional Services will provide a variety of services to Impulsify’s core product, ImpulsePoint, a patented, cloud-based Lobby Retail POS and Inventory Management System. Shiji will also provide interface installation services for Impulsify’s increasingly popular ShopPoP, a guest-facing smart kiosk that lets guests skip the line when purchasing grab-and-go food and beverage items. With four international hotel brands adding Impulsify software solutions to their lobby retail outlets in 2019, Impulsify sought Shiji’s PMS and global payments expertise to assist in the global deployment. “2019 has been a period of hyper-growth for our brand” says Janine Williams, CEO and Founder of Impulsify, “We are currently deploying to over 800 hotels, and want to provide them with a superior product and a positive ROI 一 without slowing their deployment schedule. Shiji’s commitment to client success, coupled with the breadth of their global resource infrastructure, allows us to accomplish all of these objectives and more.” Kevin King, COO of Shiji Group said: “Partnering with Impulsify offers Shiji a unique opportunity to service a fast growing 一 and still largely untapped 一 section of the hospitality market. By utilizing data on over 5 million retail transactions, Impulsify has been able to turn unmanned hotel retail stores from a hospitality afterthought, into a significant driver of profit and guest engagement. Shiji will leverage its comprehensive service and support infrastructure to help Impulsify reduce costs, streamline processes, and ultimately better connect with their customers and end users.” About Impulsify Impulsify provides retail software and business intelligence to help hoteliers maximize incremental revenue and improve guest experience in their lobby retail outlets. Impulsify solutions automate retail purchases, inventory management, and replenishment to increase profitability and minimize the operational impact of managing an unattended retail store at the front desk. ImpulsePoint, a cloud-based Retail Management System runs on front desk terminals and offers PMS integration for room charge capability to reduce calculation and process errors front desk associates routinely make simultaneously managing check-ins, phone calls, guest needs, and retail purchases. ShopPoP is the first-of-its-kind, unattended hotel retail kiosk for guest-facing, in-store purchases of packaged food, beverage, and sundry items. The kiosk allows hotels to move retail purchases away from the front desk to minimize errors, theft, abandoned retail sales, and service recoveries when guests are required to wait extended periods to make convenience purchases. Impulsify is a woman-owned software company based in Denver, CO. The company is dedicated to charitable giving and service to alleviate poverty through humanitarian construction in third-world countries in partnership with International Hope Builders. About Shiji Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 4,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets. Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.
CARLSBAD, CALIF. (PRWEB) JULY 11, 2019 Leading business-to-customer messaging solution, Zingle, today announced new integrations with several solutions commonly used in hospitality property operations, including Springer-Miller Systems, Maestro, Megasys, and Visual One. As hoteliers continue to look for ways to drive loyalty and personalize the end-to-end travel experience, the integrations allow teams to leverage the full power of Zingle’s AI-based guest engagement platform. With these new integrations, Zingle gains access to key customer data that allows hotels to segment customers, personalize communications, and deliver an elevated service experience. Ingesting critical guest and reservation information also enables Zingle to trigger the creation of service tickets based off of guest messaging conversations, as well as pass conversational intelligence to business intelligence tools to correlate customer communication patterns with spend. “Integration strategy is a critical piece of Zingle’s overall strategy,” said Ford Blakely, CEO & Founder of Zingle. “These new integrations allow our hotel and resort customers to leverage the wealth of data they have access to through their third party systems and put it to work through Zingle’s platform to improve operations, drive additional revenue and create memorable guest experiences.” Last month, the company rolled out several new artificial intelligence and analytics features aimed at increasing loyalty and personalizing the end-to-end travel experience, including auto-categorization, rollup analytics, intent-triggered automation, and conversation analytics.
Following Intelligent Hospitality’s Data Sharing Agreement with STR, Inc. , which allows hotels to automate their data submission to STR for the dSTAR Report as well as integrate this market intelligence with HotelIQ’s award-winning Business Intelligence, we’re pleased to announce that HotelIQ now supports automated data submission for STR’s newest reporting tool, Forward STAR. Forward STAR Features Forward bookings data that can be compared against your market or competitive set Measure business on the books for the upcoming 90- and 365-day time periods on a weekly basis Forward STAR is currently live in key markets in the U.K., Ireland and Switzerland. Contact STR to learn more about their pilot program rollout in the U.S., Australia and Middle East. It’s never been easier to submit your data to STR; with Hotel IQ you can now automate both your historical and on-the-books data submission. Contact us today to learn more.
apaleo, the world’s most open and connected property management system (PMS), has partnered with SiteMinder, the global hotel industry’s leading guest acquisition platform, to remove the friction involved with manual online distribution for hotels. The partnership sees apaleo’s PMS integrated with SiteMinder’s platform, so mutual hotel clients of the two companies can automate how they distribute inventory across their chosen marketing channels online and capture reservations. By automating the distribution process, hoteliers have the opportunity to increase their revenue while reducing their cost of acquisition and winning time back in their day to focus on guests. Uli Pillau, Co-Founder of apaleo, says, “SiteMinder has been a long-time disruptor in the hotel industry, and we are thrilled to offer our clients this connection, which is certain to boost hotel revenues and alleviate much of the manual work that hoteliers deal with on a day-to-day basis.” “apaleo is showing how a more open, connected world ultimately benefits the hoteliers we serve, and we are pleased to partner with a company that deeply shares and lives this vision with us,” says Clemens Fisch, Regional Director - DACH at SiteMinder. SiteMinder is the guest acquisition platform of choice for more than 35,000 hotels worldwide, providing smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. With this integration, hoteliers using apaleo can now distribute their rooms to SiteMinder’s open ecosystem of more than 400 of the world’s top hotel booking channels – including online travel agencies, traditional tour operators, wholesalers, and their direct hotel website to lift and automate direct bookings. apaleo’s open, ultra-connected, and intuitive PMS can be set up and ready to use within minutes – no long RFPs, wait times, or set-up fees. Hoteliers can set up their properties on their own, if they so choose. Once set up, hotels can connect hundreds of applications, including SiteMinder, within the apaleo Store. About apaleo Hotels need the right technology and systems to manage all the complexities of their business. At the core of these systems is the property management system (PMS), which manages hotel inventory and reservations, rates, accounting, invoicing and payments, and more. Then there are all the additional systems like CRM, CRS, upselling, review monitoring, distribution and channel management, forecasting, business intelligence reporting, and so forth. Hoteliers rely on all these tools yet struggle because many of them don't integrate. apaleo’s PMS platform connects all these systems quickly and seamlessly. As the first PMS which is purely based on an API-first approach, hotels can grant applications access to all the information stored in apaleo, as well as allow them to write back data to the PMS. apaleo's public API allows hoteliers to innovate without major risks, integration hassles, long wait times and hidden fees. Developers and software vendors can easily connect to apaleo, and hotels can even develop their own, custom apps with ease. Applications are housed in the apaleo Store, opening the possibilities for hotels to connect to pre-integrated, innovative apps - guest facing or staff facing - with one click.
Meituan, China's leading e-commerce platform for services, has appointed SiteMinder, the global hotel industry’s leading guest acquisition platform, as its online distribution partner. The appointment marks Meituan’s first partnership with a hotel distribution technology provider as the company looks to expand its hotel inventory beyond its home market of China. On 1 May 2019, Meituan set an industry record by processing over 2.8 million domestic hotel room nights in one day. By strategically partnering with SiteMinder, the e-commerce giant now has a complete hotel technology stack to attract international hotel markets, beginning with South-East Asia. For SiteMinder’s 35,000 hotel customers, the partnership with Meituan provides greater access than ever before to market their rooms to the lucrative Chinese traveler market. “As an uprising international hotel reservation platform in China, Meituan will bring new energy to the market with its huge young generation customer base. SiteMinder’s global presence, combined with its appeal to both large hotel chains and independent hotels, made it the perfect partner for us as we grow our international hotel supply and build on our multi-level technology service platform,” says Mr Zhong Qiang, General Manager of Meituan’s Overseas Accommodation Department. “SiteMinder is pleased to partner with one of the most respected household names to come out of the Chinese market, and to support them in their growth journey. This partnership represents a great opportunity for hotels globally to further broaden both their distribution options and feeder markets via SiteMinder’s platform and, in particular, further benefit from the ever-growing outbound Chinese travel market,” says Mr James Bishop, Senior Director of Global Demand Partnerships at SiteMinder. Compass Hospitality, which operates hotels, serviced apartments and resorts across Thailand, Malaysia and the UK, is among the first beneficiaries of the Meituan-SiteMinder partnership. Says the group’s corporate general manager of digital marketing, Mr Rabin Gupta, “I am delighted that SiteMinder and Meituan have struck this new partnership. It is a great opportunity for us at Compass Hospitality to enhance our engagement with the Chinese market.” Meituan’s technology service platform today has more than 410 million transacting users. The company is publicly-listed in Hong Kong and holds a recent market value of approximately US$52 billion. About Meituan As China's leading e-commerce platform for services, Meituan operates well-known mobile apps in China, including Meituan, Dianping, Meituan Waimai, Mobike and others. Meituan offers over 200 service categories including catering, on-demand delivery, car-hailing, bike-sharing, hotel and travel booking, movie ticketing, and other entertainment and lifestyle services, and covers 2800 cities and counties across China. The total transaction amount of Meituan reached RMB 515.6 billion in 2018, with an increase of 44.3% over the same period of last year. The total annual numbers of transaction users and active online merchants of Meituan reached 400 million and 5.8 million in 2018, respectively. Meituan Dianping (stock code: 3690.HK) was officially listed on the Main Board of The Stock Exchange of Hong Kong Limited (HKEX) on September 20, 2018. For more information, visit www.meituan.com.
Registration is now open for the 2020 HotelTechAwards (www.hoteltechawards.com), the industry's only data driven awards platform that recognizes best of breed hotel technology companies who win in the eyes of the judges that matter most - their customers. 2019 winners of the HotelTechAwards included top hotel technology companies such as TravelClick, Beekeeper, Screen Pilot, Atomize and Oaky. New York based ALICE won "The Best Places to Work in Hotel Tech" edging out runner up Mews Systems (10 Best Places to Work in Hotel Tech). "Revenue generation and operations have become very complex for hotels, threatening profitability and detracting from the customer experience. The answer lies in innovative technology solutions, which can disrupt the disruptors. The HotelTechAwards recognize these technologies and their beneficial impact on the future of our industry." says Marc Heyneker, CEO at Revinate, one of the hotel tech industry's most recognized brands and 2019’s top rated Hotel CRM. Companies are competing for category leadership across marketing, revenue management, guest experience, operations and sales technology. Hotel technology companies ranging from hardware to software and service businesses like digital marketing agencies are eligible for nomination. More than 40 companies around the world have already pre-registered for the competition. Registration closes on September 1st. Voting will take place through December 31, 2019 and winners of the 2020 HotelTechAwards will be announced on January 15, 2020. "As a former hotelier there was ultimately one thing my team wanted to know about prospective technology partners," says Jordan Hollander, co-founder of Hotel Tech Report. "We wanted to know what other hoteliers like us thought about the service providers, that they were tried and true and that the company could deliver on their sales promises. The HotelTechAwards were designed to do exactly that - they help hoteliers see what people like them honestly think about products and services to help them make better decisions for their properties." Learn more about the HotelTechAwards and register now at www.hoteltechawards.com
Crave Video Service Platform set to revolutionise the hotel guest experience and hotel operations with multi-lingual service around the clock. London - Crave Interactive, the world-leading developer of cloud-based digital guest experience platforms for hotels, today announced the launch of the Crave Video Service Platform (Crave VSP), allowing real-person multi-lingual services to be delivered to guests wherever they are. A recent industry study by Amadeus and IHG, "Drivers of Change in Hospitality", highlighted that whilst an increasing proportion of guests appreciate self-service technology, more than 60% prefer to speak with a member of staff. The report also highlighted the need for innovative solutions which can enable services to be provided to international guests in the language of their choice. Crave VSP allows guests to connect with a member of staff via a secure video connection from any location - in-lobby via kiosk, in-room via tablet, and anywhere via the guest's own smartphone. For hotel chains, it allows staff to be located anywhere in centralized service centers, streamlining operational costs and efficiencies whilst providing better guest access to staff. Crave VSP will allow lucrative concierge services to be delivered to 3 and 4-star hotels, bringing 5-star service to the guests and increasing revenues for the hotel operators. It can also be used for general guest service and reservation teams, increasing the effectiveness of each guest interaction. "Our new Crave Video Service Platform uses technology to provide a more personal and intimate service whilst generating additional revenue opportunities," commented Crave CEO Gareth Hughes. "Hotels struggle with providing services in multiple-languages and providing the right levels of staff at the right time to meet guest requirements. Centralized teams of video service staff are the answer, and I'm confident Crave VSP will transform hotel services in a positive manner, especially in groups." Crave VSP uses WebRTC as the underlying technology, and supports video, voice and text communication. Guests simply click the service they want and the language they desire from available options. Crave VSP is accessed via a web browser window, and as such it can be easily integrated into existing hotel Apps, as well being available via Crave in-room tablets and lobby kiosks. Crave VSP will be used to introduce concierge services to mid-scale hotels in London and Las Vegas in a major proof of concept in Q4 2019, with Crave partnering with existing concierge companies and multiple hotels. "We hope to prove that the additional revenues generated will more than pay for the technology and cost of providing the service - if so, we intend to offer the service for zero cost to hotels, with revenue share once the base cost is covered," Hughes further commented. Crave Video Service Platform is being demonstrated at booth #1314 HITEC 2019 in Minneapolis, from 18th to 20th June 2019.
Pace was founded with a simple and bold mission: "Always the Right Price". We believe revenue management, at its core, is a science, not a matter of opinion. Yielding, forecasting, displacement and many other areas, are challenges that should be solved analytically. If we are right, it should be possible to clearly demonstrate how one analytical approach is better than another. Without clear and consistent results, we can’t claim to have a scientific approach.Today we are making a huge leap toward the realisation of our mission through the launch of two new products.Pace | AutopilotOver the course of this year more and more of our customers were seeing what we were seeing. Their revenues were growing and they were trusting our recommendations. What they wanted was to be able to react even faster, with less manual work. So today, we are launching full automation and hourly updates (and more). We’ve been live with automation on 10 properties for months and the results have been truly amazing. Pace | DiscoveryIt genuinely pains us to see human passions and creativity engaged in mind-numbing and senseless work. So we decided to give something back to the industry that we love. We are therefore releasing a simplified manual revenue management tool with two-way PMS sync the finally make those Excel spreadsheets redundant. We want it to be available to everybody so we’ve made it 100% free.With this launch, our current product will be known as Pace | Navigator and we are accelerating our investment in making sure it continues to exceed your expectations and delight you with revenue growth! Imagine fully automated, analytical pricing that updates every hour. Now imagine a free revenue management solution for everyone. We’re launching both of these today!"After just 5 days of being on automation, we were able to see a 2% increase in ADR for the coming two months.""Pace and automation made me realise that I’m holding back too much in regards to pricing. The result? ADR and RevPAR both are growing."Read more here.
Keeping More Tourism Spend in Destinations is Crucial for a Sustainable Hospitality and Tourism Development in Africa.
A view from Thomas Mueller, Founder & CEO of rainmaker digital | www.rainmaker.travel The global travel, tourism and hospitality industry is constantly evolving. The internet has created shifts in traveler behavior, and new market players, business models, value chains, applications, systems, and platforms have made the day-to-day business of hospitality and tourism increasingly complex. Unfortunately, the hospitality and tourism industry has remained in the past, not adapting to these changes as it should be. It is not an innovative industry, except for various start-ups disrupting silo aspects. Emerging, small, medium and independent providers in destinations are increasingly unable to cope with these changes and the complexity of the modern marketplace. Just 10% of the 200,000+ hospitality and tourism providers in Africa have a digital presence and only 15% use technology in the operation and management of their businesses. This puts them at a significant disadvantage. They cannot partake in the digital paradigm shift, leaving them unable to create the business results in terms of occupancy, revenue and profit that would be possible, were they enabled to do so. These businesses have become fully dependent on the unsustainable value chain of DMC-Wholesale-Retail-Traveler. Traveler behavior has also changed. Their demands want and desires are very different from what they were like 10 years ago. A major change is that the organized group tours have given way to individual travel. This has had a huge impact, but the readily available information on the internet has had an even bigger impact. The traveler’s mental model of Dreaming, Planning, Booking & Paying, Experiencing and Sharing is now catered for online. A large number of people no longer travel for 3 or 4 weeks for their annual vacation, but travel 3 - 5 times a year for shorter periods on themed trips, such as city breaks or wellness escapes. Most African destinations languish in the past. They still provide and promote the same way as they did 10 or 15 years ago. They have not changed their offering, presentation, visibility, reputation, and distribution to adapt to the modern market and consumer. Today’s traveler researches their trip online for months, visiting hundreds of websites, social media and review platforms, and online travel agents before fixing their plans. In this, the dreaming and planning phase, they are in no rush. However, once they have made up their mind, their mindset shifts. They want instant gratification when it comes to booking and paying. 90% of African in-destination providers fail in this regard. The customer is ready to book, but providers are unprepared. They do not enable the customer to do business with them in the way they demand. When the customer shifts to the “instant gratification” mode, they do not want to email, send inquiry forms or telephone the business. They need a seamless process that fulfills their demands. This results in three types of losses for the destination and its businesses: The customer decides to go elsewhere, as it is just too complicated to make the itinerary booking. The customer takes their itinerary to a high street travel agent to make the booking on their behalf. The in-destination supplier loses 60% to 80% of their profit for no good reason. The customer uses online travel agents. Again, the in-destination supplier loses 60% to 80% of their profit. Due to the market power of large online travel agents, as well as Google who have also entered the market space, the traditional value chain is coming under intense pressure. New consumer-focused products are entering and disrupting the market as well, hunting for travelers. Large wholesale operators in major source markets have begun to utilize vertical integration strategies. Some have done this for the traveler already: the next step is the destination and the supplier. This will change the business in destinations forever. African in-destination suppliers continue to come under pressure from DMCs and traditional value chains, who demand that they offer lower rates and higher commissions, squeezing their decreasing profit margins. They demand extra payments for brochure contribution, exhibitions and fam-trips for travel companies, increasing the cost of distribution yet again. Many DMCs make block bookings to keep out other market players, effectively monopolizing inventory. Unsold rooms often only are released as little as 30 days prior to arrival with no compensation. This is an inventory that is hard for the supplier to sell, as African destinations are not known as last-minute destinations. DMCs often are running an unsustainable business model on the account of the supplier. In the long term, they harm the entire industry and the destination. In order to develop a sustainable African hospitality and tourism industry, it is critical to enable in-destination providers. A digital transformation strategy initiative enables them to do business with potential customers. Education, training, awareness and capacity building in African destinations is also critical, with training on market and technology aspects, as well as economic, social and ecological sustainability in the destination. It is rainmaker’s passion to democratize technology that only large organizations were able to afford previously. We enable African hospitality and tourism businesses to take part in the digital paradigm shift through our VISTA Destination Network Open Platform and Ecosystem and the Award Winning 5 Stages of Success managed services. Our Public-Private Partnership Model for Destinations and Tourism Authorities, and our Freemium business model for the VISTA.frontdesk booking application builds the foundation in terms of a Digital Transformation Initiative for the destination, aligned to the UNWTO Digital Transformation Strategy and the Tourism SDGs. We have also developed a local capacity building program, consisting of two master classes, a VISTA.sprint workshop, as well as training programs on visibility, reputation, and distribution management. This technical and capacity building enablement is of critical importance for a destination, its businesses, and its people. It allows the entire sector to keep more tourism spend in-destination and for its businesses to move towards economically, socially and ecologically sustainable hospitality and tourism development, increasing local prosperity.
Crave Interactive Lands Investment to Accelerate Global Expansion and Roll Out Game-Changing Hotel Digital Directory Rental Model
Thailand’s True Corporation has secured a majority investment in Crave to launch an industry-changing short-term rental model. Crave Interactive, the world-leading developer of cloud-based digital guest service solutions for hotels, today announced a major investment by True Corporation, Thailand's leading telecommunications provider. The deal provides a majority investment from True Digital & Media Company Limited, a wholly owned subsidiary of True Corporation Public Company Limited. The investment will help to drive an innovative rental model that will accelerate the adoption of digital guest service solutions to replace antiquated paper solutions in hotels. Crave will be making a significant investment into the Asia Pacific market, and will be leveraging synergies with True's technology, market positioning and partnerships in the region. It will also invest further across the Americas and Europe, where it is already well-established as an industry leader. Crave will be utilizing the investment to double its research and development spend, solidifying its position as the leading vendor of in-room tablets with world-class technology and development capabilities. "We see incredible opportunities in the convergence of voice, entertainment, communication and smart controls to develop solutions that delight guests and help hotels deliver top-class services," said Crave Founder and CEO Gareth Hughes. Crave's goal is to make paper directories and in-room marketing material obsolete with digital solutions that elevate the guest experience and make hotels money. Up until now the cost of making the switch to digital has been high for hotels, restricting the sector growth, but the investment from True will enable Crave to launch a game-changing low- cost, low-risk short term rental model, enabling more hotels to make the transition. "If hotels are still using paper, it's time to take a look at what Crave can offer," continued Hughes "To date, every hotel client has renewed, so we know that once they have switched to digital guest services with Crave, there is no going back." "We're delighted to become part of the True Group and welcome this investment. Aside from the significant technology and relationship synergies, the resultant financial stability will allow large hotel groups to accelerate their deployment of Crave with confidence." About True Corporation: Incorporated in November 1990, True Corporation Plc is the principal company of True Group, Thailand's only fully-integrated, nationwide telecommunications provider and leader in convergence. True Group's strength is its ability to deliver the convergence benefits of its networks, products and services. Its three core business segments are: True Mobile business under TrueMove H brand offers 4G, 3G and 2G services with the largest network coverage in 77 provinces across Thailand and encompasses the highest frequencies, comprising 900/1800/2100 MHz and CAT Telecom's 850 MHz, along with the country's widest bandwidth of 55 MHz, TrueOnline, the largest broadband and WiFi operator offering True Super Speed Fiber services with the most comprehensive nationwide network using DOCSIS 3.0 cable modem, VDSL, and FTTH technologies; and TrueVisions, the largest nationwide pay TV operator and first to offer HD quality content in the country. True's major shareholders include the Charoen Pokphand Group, one of Asia's largest conglomerates, and China Mobile, the world's largest mobile telecommunications company by market capitalization. For more information, please visit www.truecorp.co.th Media contact: email@example.com US: +1 (877) 778-7621 UK: +44 (0)1908 926440