3 weeks ago
The pandemic has placed a brighter spotlight on the need for hotels to do more with less. Because the gap between the availability of human resources and increasing guest expectations has never been wider, the ability for hoteliers to meet this challenge has been severely impacted and the area of operations that has been hit hardest is housekeeping.
A new full integration partnership between Maestro PMS and PurpleCloud helps to solve this problem by offering their mutual clients a Housekeeping Task Optimization Platform that focuses on efficient scheduling based on “true clean times” and dynamic, real-time check-ins and check outs. At the same time, the PurpleCloud platform is user-friendly and incentivizes team members based on key hotel goals, extremely important given current staffing issues.
The PurpleCloud Hotel Task Optimization Platform further enables real-time multi-language voice and text communications between managers and team members; provides on-demand training to support today’s trend of multi-role capabilities, allowing team members to assist where and when needed; and can incorporate customized Covid-19 training, housekeeping and tracking protocols.
Overall, PurpleCloud reduces FTE counts by reducing hours of inefficiencies each day; decreases turnover with gamification features that enable team members to feel engaged and recognized for working hard and cooperatively; and increases revenue in calculating potential charges for added services like late checkouts, early arrivals and stay-over services.
Warren Dehan, Maestro PMS President said “We are excited to be able to leverage the resources that PurpleCloud provides to help make hotel operations for our clients more efficient and profitable. We appreciate their shared values for superior technology and unparalleled support of property managers.”
“We are thrilled to be working with Warren and Maestro, one of the industry leaders in comprehensive property operations and management solutions,” Levtchenko said. “This integration supports our goal of offering clients the most seamless and customizable software platform and solutions for both team members and their managers, at both the property and corporate levels.”
About PurpleCloud Technologies
Headquartered in Atlanta, PurpleCloud Technologies is a privately held technology company that builds custom software solutions and data analytics for the operations and management for lodging entities, including hotels, resorts and vacation rentals. The company’s PurpleCloud task optimization platform can help hotel and resort operators achieve increased productivity and decreased labor costs especially in the area of housekeeping staffing, one of the largest cost centers in most hotel operations. PurpleCloud also provides an enhanced customer experience; engaged and empowered employees; and next-generation analysis of operations data for internal strategy development. The technology is also applicable for casinos and cruise lines.
2 weeks ago
stayntouch, a global leader in guest-centric technology and cloud hotel property management systems (PMS), partners with OKKO Hotels, a collection of sustainable urban four-star hotels located in France, to deliver its guest-centric cloud PMS to all 12 of Okko’s properties, totaling over 1,400 rooms.
Founded in 2010 in France, OKKO Hotels seeks to deliver authentic French four-star hospitality in a manner that’s modern, sustainable, personalized and fairly priced. The OKKO HOTELS brand is based around the concept of “make yourself at home,” where contemporary properties offer personalized service and comprehensive amenities at a fair price. OKKO HOTELS chose stayntouch PMS for its flexibility and easy-to-use interface, as well as its open-API architecture and comprehensive group management capabilities.
Ingrid Boutabba, COO explained: “There are many elements that convinced us to choose stayntouch for our full portfolio. First, was the ease of configuration for its cloud-based interface, which allows our staff to intuitively manage our properties, easily apply rates and restrictions, and creatively sell amenities. We were also very impressed with the value of having access to over 1100 integrations into the base price (including integrations for channel managers, salesforce, and CEGID). In addition, the ability to merge guest profiles and manage group bookings, easily access their library of open-APIs, and efficiently scale our technology stack is why we are completely satisfied with choosing stayntouch.”
Michael Heflin, Chief Revenue Officer at stayntouch, replied, “We are proud to partner with OKKO Hotels and deepen our presence in continental Europe. Our mission is to help facilitate a more enhanced and unburdened hospitality experience for hotels and their guests, and enable operators to more freely and easily manage their properties. To know that our cloud PMS is helping OKKO deliver the authentic French urban experience that’s so unique to their brand, just reaffirms that mission.”
About Okko Hotels
Created in 2010 by Olivier Devys, with the support of Paul Dubrule (co-founder of the Accor group), OKKO HOTELS is an independent French family group with 12 open hotels and 170 employees. OKKO HOTELS is a 4* urban hotel concept that has redefined the codes of the traditional hotel industry to offer lifestyle hotels with a contemporary decor, clubs where life is good, a high-quality welcome, all at fair prices. Since the opening of its first establishment in 2014, OKKO HOTELS has been the 4* concept approved by leisure and business travelers, who would recommend it to their friends and family at over 80%.
1 week ago
IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today that Radisson Hotel Group has implemented IDeaS RevPlan™ across 147 hotels of its EMEA-region portfolio, and counting.
Released by IDeaS in 2020, RevPlan is a standalone, cloud-based solution built to complement its flagship RMS products. RevPlan takes the pain out of budgeting and forecasting a hotel’s total business, including food and beverage outlets.
· Automated efficiency – IDeaS RevPlan enables Radisson Hotel Group’s revenue managers to save approximately one day per week in time previously spent on manual, spreadsheet-based forecasting. This time savings has translated into more resources focused on profitable recovery strategies.
· Informed planning – RevPlan gives Radisson Hotel Group’s leaders the ability to make smart, long-term business decisions by understanding the projected financial impact of proposed changes to strategy and tactics.
· A single source of truth – RevPlan provides forecast clarity and ease of use to Radisson Hotel Group’s entire organisation, including revenue managers and general managers as well as corporate executives and finance leaders.
Gianni Di Fede, senior VP revenue management, BI and distribution, EMEA, Radisson Hotel Group, said: “RevPlan empowers revenue managers to be the guardians of total revenue optimisation, applying data-driven, dynamic forecasting to all revenue streams, including rooms, food and beverage and meetings and events. RevPlan has freed up almost one day a week of our revenue managers’ time. What we previously did on a daily basis, segment by segment, we now only have to focus on the exceptions and calibrate as necessary. This gives us more time for strategy, and more time for strategy means more profitability.”
Matthieu Lafaurie, head of The Club (revenue management for hire) and revenue projects, Radisson Hotel Group, said: “Automated technology is the key to gaining valuable time in our operations and making life easier. RevPlan allows us to be nimbler than we ever could be working manually out of spreadsheets, and the tool integrates very well with IDeaS G3 RMS.”
Sanjay Nagalia, chief operating officer and chief technology officer, IDeaS, said: “IDeaS’ lasting partnership with the Radisson Hotel Group is built on a shared vision for making total revenue management, forecasting and budgeting possible. With RevPlan, we bring Radisson Hotel Group closer to achieving this vision than ever before by delivering advanced forecasting with cutting-edge automation at the click of a mouse.”
About Radisson Hotel Group
Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,500 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
3 weeks ago
INTELITY®, the provider of the travel industry’s most comprehensive guest engagement and staff management platform, announced today at HITEC Dallas a new integrationwith Nuvola, hospitality’s leading cloud-based hotel optimization platform. The new integration expands INTELITY’s existing omni-channel guest messaging capabilities and further enriches Nuvola’s capabilities to connect with guests straight from Nuvola’s Guest Chat and Request Management solutions. In addition to guest messaging, service request ticketing has also been included.
“The robust suite of hospitality-focused solutions across both Nuvola and INTELITY provide a comprehensive integrated communications and optimization system,” said Juan Carlos Abello, Nuvola CEO. “Both Nuvola and INTELITY share the common goal of enabling hoteliers to streamline their operations while simultaneously enhancing the overall guest experience. We look forward to deepening our partnership and implementing the new integrated solution with hotel partners around the world.”
This new integration, already being deployed at live properties, allows hoteliers to offer their guests immediate access to staff directly from their mobile phones. Guests can chat with hotel staff and inquire about hotel features or amenities, before, during, or even shortly after their stay, directly in Nuvola’s Guest Chat feature. The integration also enables hotel staff to be immediately notified when a guest submits a service request through Nuvola’s Request Management module. To ensure the requests are being fulfilled in a timely manner, hoteliers can get an escalation notification if requests are not fulfilled within a set time limit.
“At INTELITY we have always prided ourselves on having a deep stack of available integrations. This new integration with Nuvola will bring guest and service management to the next level by solving many of hospitality’s biggest pain points,” said Robert Stevenson, INTELITY CEO. “The combination of our robust platform and Nuvola’s innovative technologies both elevates the guest experience at an installed property, while also increasing staff productivity–what we call a double win for both the guests and staff.”
To learn more about this new integration, please visit the INTELITY or Nuvola websites.
3 weeks ago
ROOMDEX, the leader in hotel upselling automation, is happy to announce a partnership with CADD Emirates. The partnership will focus on bringing ROOMDEX Upsell Automation to hotels across the MENA region. CADD Emirates will provide sales, local customer service and account management from its headquarters in UAE.
CADD Emirates is a leading Hospitality Solutions Provider and enjoys the patronage of blue-chip corporate organizations through its simple philosophy of ‘Customer First’.
ROOMDEX’s Upgrade Optimizer is an automated hotel upsell tool that intelligently calculates the best upgrade offer price and timing to maximize upsell conversion. ROOMDEX hotels generate easy revenue from automated room upgrade and stay extension (early check-in and late check-out) upsell offers. With the new Guest Services Automation, hotels also now have the ability to automatically market, sell and manage the upsell transactions of guest services such as (but not limited to) parking, breakfast, premium access areas, etc.
"Post-Covid reopening has caused a surge in hotel operational expenses. ROOMDEX’s Automated Upselling tools are proving to be an easy and reliable way to generate revenue for these unplanned expenses.,” said Jimmy Joseph, Director, Hospitality (MENA & India) of CADD Emirates. “The ROOMDEX team's extensive expertise in PMS technology gives them the power to dynamically price upsell offers, thereby maximizing revenue. We are excited to take ROOMDEX into the region!"
"As we grow, we have been actively looking to have a presence in key growth areas such as UAE", says Jos Schaap, CEO and Co-Founder at ROOMDEX. “We are fortunate to be able to partner with CADD Emirates, who have a sterling reputation in delivering hotel technology.”
About CADD Emirates
Inspired by its vision of ‘Empowerment through IT’, CADD Emirates is a leading Enterprise Solutions Provider and a trusted ICT Integrator in the country for 25+ years. CADD Emirates various divisions offers a wide range of solutions and services. CADD Emirates's Hospitality division have found wide-spread acceptance by locally owned hotels as well as global chains in the MENA region and are head quartered in Dubai. As a trusted hospitality system integrator, we have close to 1000 hotels in our active application maintenance service. We carry a range of Enterprise Hospitality Business Solutions including PMS, POS, ERP, CRM, BI, FM and more.
3 weeks ago
ROOMDEX, the leader in hotel upselling automation, is happy to announce the release of Upgrade Optimizer v1.5, which now includes Guest Services Automation. Hotels now have the ability to automatically market, sell and manage the upsell transaction of guest services such as (but not limited to) parking, breakfast, premium access areas, etc.
ROOMDEX’s Upgrade Optimizer is an automated hotel upsell tool that intelligently calculates the best upgrade offer price and timing to maximize upsell conversion. ROOMDEX hotels generate easy revenue from automated room upgrade and stay extension (early check-in and late check-out) upselling.
Most digital upsell solutions on the market still require the hotel staff to perform time consuming administrative tasks. The addition of the new ROOMDEX Guest Services feature set dramatically cuts the hotelier’s efforts in both the selling and transaction management of Guest Services. Instead, hotel staff only need to focus on the “last mile” – the actual in-person service delivery.
“Across our portfolio, we have had great success with ROOMDEX room upgrades and stay extensions,” said John Pedlow, SVP, Operations at Pacifica Hotels. “The response from our guests have been overwhelmingly positive. So, we are excited to be able to give them more ways to personalize their stay experiences from their phones.”
ROOMDEX began rolling out the enhanced feature set to pilot hotels earlier this month. “Compared to other the upsell solutions we’ve reviewed, ROOMDEX actually delivers on hotel automation,” said George Rouvelas, General Manager of the Hotel Juliani. “And that makes all the difference. We are both increasing our ancillary guest revenue numbers while eliminating the administrative overhead. The product is effortless and effective!”
“Hoteliers will always be in the business of giving guests what they want”, says Jos Schaap, CEO and Co-Founder at ROOMDEX. “We develop automation tools that help them stay out of the back office and focused on delivering service to their guests. ROOMDEX hotel software innovation breaks down old operational assumptions and delivers for both guest and hotelier in measurable ways.”
3 weeks ago
The award-winning Celtic Collection has partnered with For-Sight with a multi-year contract to enhance its guest relationships and marketing and execute a first party data driven strategy, using For-Sight’s CRM and Marketing solution.
Speaking of the advantages of the partnership between The Celtic Collection and For-Sight, Vanessa Russell, Group Marketing Director at The Celtic Collection had this to say about the benefits for the Collection’s strategy going forward, “For-Sight’s solution will allow us to deliver a personalised experience to each guest, through use of first party data. Our goal of being able to deliver this, at scale, will be fulfilled by For-Sight’s easy-to-use platform.”
For-Sight Guest Engagement is a CRM solution specifically designed for hospitality accommodation providers powered by first party data from across the hotel technology ecosystem, offering the tools and insights to deliver personalised guest communications, allowing operators to build and enhance the guest experience, identify opportunities, and drive loyalty.
The Celtic Collection’s move to For-Sight’s digital solution aligns with the increasing expectation of consumers to deliver personalised and targeted communications. ”As the industry moves to recover from the impacts of the Coronavirus pandemic, being able to deliver a personalised experience and targeted marketing, at scale, will be key to making that recovery sustainable. For-Sight’s solution will allow us to adopt a data driven approach to the guest experience going forward,” continued Group Marketing Director, Vanessa Russell at The Celtic Collection.
“We’re delighted to partnering with The Celtic Collection, the latest in our growing list of luxury resort partners, as well as Ryder cup venues!” said For-Sight Chief Commercial Officer, Nigel Allport. “The Celtic Collection is a brand known globally for providing excellence. Everyone at For-Sight is thrilled to be supporting the team at The Celtic Collection in delivering the world-class experience they’re known for. First party data is playing an increasing role in delivering a better experience for guests and increased returns for the operator. For-Sight will allow The Celtic Collection to make decisions and execute their strategies based on clean, actionable data – we can’t wait to see what this partnership delivers for them”.
ABOUT THE CELTIC COLLECTION
The Celtic Collection is a prestigious portfolio of experience-focused UK business and leisure destinations. Born from the legacy of the world-renowned Celtic Manor Resort, the group’s flagship destination at the gateway to South Wales, The Celtic Collection brings together premium accommodation with exemplary service and world-class facilities.
Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, golfing getaways and business events. Host venue for the 2010 Ryder Cup and the 2014 NATO Summit, the resort has been voted the UK’s Best Hotel at the Meetings & Incentive Travel Awards for nine of the last 10 years.
The Celtic Collection includes the 330-room, five-star Resort Hotel, the historic 19th century Manor House with 70 rooms, the 148-room Coldra Court, the Newbridge on Usk country inn with six rooms, Tŷ Hotel Magor with 129 bedrooms and 10 luxurious Hunter Lodges.
In addition, the Collection includes a choice of eight restaurants, three championship golf courses, two exceptional spas and three health clubs, adventure golf, treetop high ropes course, fishing and tennis courts.
Expansion plans include opening The Parkgate Hotel in Autumn 2021 in partnership with the Welsh Rugby Union, and Tŷ Hotel Milford Waterfront in Spring 2022 in partnership with the Port of Milford Haven.
3 weeks ago
Oaky has launched a Chain Dashboard feature, which allows bulk editing and adding of upsell deals and provides a broad overview of upselling initiatives across all properties in a chain or group.
The Chain Dashboard feature aims to revolutionise digital upselling for hotel chains, cutting out uncertainty and delays while providing extensive advantages specific to multi-property brands and groups.
“Now more than ever we need our systems to keep up with the fast-paced environment we find ourselves in. The Chain Dashboard is a great means of streamlining the processes of setting up new offers, amending email content and creating users across the group in one easy to use place – alleviating duplication and saving us valuable time.” Suzy Boath, Distribution Executive at Apex Hotels
Oaky’s Chain Dashboard ensures that guests experience a given hotel brand the way it was intended, no matter which property they’re staying at. Upselling that is more on-brand and consistent has been shown to add to a more streamlined guest experience overall.
Chains can create a library of brand-specific or seasonal upsell offers. Optimised, vetted copy and images are now available to all of their properties.
The barrier of introducing staff to a new tool is greatly reduced with the Chain Dashboard. Now upselling programmes can be instated at several properties simultaneously, complete with replicated deals. Oversights and extra admin associated with setup is avoided in individual teams, making tried-and-tested upsells the starting point for every hotel and shortening time to revenue.
Control over upselling
The Chain Dashboard allows management to maintain an overview of their group or chain’s upselling initiatives. From one place, management can standardise, test and compare the performance of deals across different hotels.
In terms of performance strategy, hotel chains can assess varying levels of interest in a certain deal across many hotels, providing valuable insight into the wants and needs of different types of guests.
Once an upselling deal is developed for one property, it can be instantaneously rolled out to several other hotels with similar guest profiles. Similarly, if situations change and upsell deals must be removed due to seasonal or global event-related issues, the Chain Dashboard allows hoteliers to adjust their offering chain-wide in a matter of minutes.
Oaky has been laser focused on working with larger chains. We were fully aware of our customers' needs to have an easy, intuitive and scalable solution for managing multiple hotels. The Chain Dashboard allows customers to standardise their user access, branding and guest offerings efficiently on a hotel level. Our customers save time, letting them focus on what is important to them - driving incremental revenue. - Saahil Karkera, Head of Customer Success
3 weeks ago
Nordic Choice Hotels, the Nordic region’s second-largest hotel group, has rolled out Proposales and is now using the RFP platform at nearly all its 200+ properties. Known for their excellent organization of all event types, Nordic Choice Hotels began using Proposales at selected properties prior to Covid-19 and has now implemented it at scale to further refine the guest experience and drive event sales across their portfolio.
“Proposales has allowed the sales teams at Nordic Choice Hotels to drastically reduce the time they spend on creating, editing, and following up on Proposals. With this new platform, our entire sales process has become more efficient and effective for our staff and clients. Our bottom line proves it,” says Anant Vithlani, VP of Sales at Nordic Choice Hotels.
Proposales’ benefits for Nordic Choice Hotels
Before making the switch to Proposales, Nordic Choice Hotels had a predominantly manual RFP process in place. This involved creating and updating proposal documents and manually entering data into the PMS and CRM. On top of this, all follow-up had to be tracked manually. This approach no longer fit the group’s usual innovative way of working and limited the results the team could achieve.
Proposales offered the ideal solution by allowing Nordic Choice Hotels’ sales teams to create, send, and e-sign perfectly branded proposals in minutes. During a short set-up period, the new platform was implemented at all their managed hotels. Now, the straightforward, module-based proposal creator and its integration with the CRM saves the team vast amounts of time on putting together and tracking their offers. Even adjusting proposals according to changing client requests is quicker now since lengthy back and forth can be avoided via the interactive system. This has considerably sped up the entire RFP process, creating an even smoother client experience and boosting conversion rates.
“Proposales has made the RFP process so much simpler for our clients and us. The platform’s intuitive proposal tool allows us to create visually appealing proposals in just a few clicks. Now, we save between 5-15 minutes per offer, and we can respond to clients more promptly than ever,” Anant explains.
Nordic Choice Hotels’ dedication to the client experience
Nordic Choice Hotels is known as an innovator that is continuously seeking to improve processes and client experiences. By implementing Proposales, they were able to transform their RFP process and start using a more data-driven approach in their follow-up. The platform’s analytics allow them to track offers and to check in with potential clients at the ideal time. This helps the sales teams build deeper relationships with their prospects now, which gives Nordic Choice Hotels an extra edge in the competitive re-opening market.
“It’s fantastic to be working with a partner like Nordic Choice Hotels and to see them send proposals the modern way. They’re known for always looking for new ways to innovate and offer both their guests and their team a better experience. We’re looking forward to continuing on this journey with them,” says Joakim Green, Proposales CEO and Founder.
ABOUT NORDIC CHOICE HOTELS
Nordic Choice Hotels is one of the largest hotel groups based in the Nordic region, with over 200 properties in the Nordic and Baltic countries. The company offers the budget-oriented Comfort Hotel, the mid-scale Quality Hotel, as well as the upscale Clarion Hotel and Clarion Collection chains. On top of this, Nordic Choice also operates 34 independent hotels and the long-stay brand, Strawberry Living. Around the world, the group is known for its forward-thinking approach to design, technology, and sustainability. All hotels are environmentally certified according to ISO 14001.
3 weeks ago
Today, the luxury resort Dusit Thani Laguna Singapore officially launches an innovative solution that provides guests with contactless access into the property, using only their own smartphones. This is done in partnership with GTRIIP, a digital identity software provider and a global category leader in hotel check-ins with a selfie.
As Covid-19 has swiftly accelerated the digital age, and as Singapore begins to open up its borders in the coming months, there is now greater importance placed on businesses and individuals to leverage technology in the fight against the virus. By moving the hassle of checking in online, digital solutions and partnerships like this are helping to make travel quick, convenient and safe by reducing unnecessary physical contact between travellers in accordance with local regulations, to prevent the spread of Covid-19 in communities.
A New Digital Normal - Assisting the Industry’s Post-Pandemic Recovery
The implementation of a contactless check-in solution is gaining traction in the hospitality industry, with both hoteliers and guests standing to benefit from this initiative. GTRIIP’s digital identity software will now welcome all guests of Dusit Thani Laguna to an uplifted experience backed by technology – a completely web-based check-in and check-out, and the availability of a selection of service requests and facility bookings, all through their mobile phones. The solution allows guests to check in to the hotel with their smartphone selfie, which integrates necessary information to Singapore Tourism Board’s E-visitor Authentication Service (EVA).
For hoteliers, the technology promises greater efficiency at the front desk by eliminating the need for paperwork, and enhances security with GTRIIP’s hotel biometric check-in software. Being a software-as-a-service product where no new hardware is required, it is also inherently more scalable and sustainable for properties to enjoy the full benefits of the solution without incurring extra capital expenditure. This shift of physical human interaction to a digital one, is set to redefine the next generation of service – allowing simplicity, convenience, and distance.
Beyond providing a safe environment to facilitate an industry that is poised to make its recovery from the pandemic, the technology offered in the partnership is likely to set precedence for a new digitised hospitality industry.
“The Singapore government has been a strong advocate of digital transformation and is also what we believe will resonate well with travellers in this digital savvy era. We are committed to delivering Thai inspired personalized experiences to our guests and working with forward-looking partners like GTRIIP allows us to implement an innovative technology where we can provide our guests and team members a safe and conducive environment to stay, work and play,” said Mr Eric Piatti, General Manager, Dusit Thani Laguna Singapore.
“It’s been an honour to partner Dusit Thani Laguna Singapore in their mission to provide a contactless and safe environment for guests and staff during the pandemic. We are deeply committed to deliver solutions that will not only improve productivity but are also innovative. We certainly look forward to supporting the hotel’s continued success and finding new ways to facilitate the recovery of the travel and hospitality industry in Singapore and the region,” said Mr Vetri Mayandi, Chief Commercial Officer, GTRIIP Pte Ltd.
Dusit Thani Laguna Singapore is a part of the Dusit International which is a group headquartered in Bangkok, Thailand. To date, the group is operating in 12 countries, managing more than 36 hotels and resorts globally.
About Dusit Thani Laguna Singapore
Dusit Thani Laguna Singapore is located within the grounds of the acclaimed Laguna National Golf & Resort Club, comprising 198 tastefully-decorated rooms and suites showcasing the best of contemporary Asian design. The resort is equipped with facilities for both business and leisure with a wealth of experiences for guests to enjoy, including a variety of renowned restaurants, bars and lounges, along with privileged access to the driving range and Laguna National’s championship Classic and Masters golf courses.