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HotelREZ X Oaky Partnership: Unlocking Automated Upselling Opportunities for Over 2,500 Independent Properties and Groups.

by
Oaky
6 days ago

Oaky, the automated, guest-first upselling platform for hotels, recently entered into a strategic partnership with HotelREZ Hotels & Resorts, one of the leading distribution, sales and marketing partners for independent properties and groups. This agreement makes Oaky the new preferred upselling partner for 2,500+ establishments in over 100 countries currently working with HotelREZ. The goal is to support HotelREZ Members in generating more ancillary revenue by making automated upselling more accessible and effortless for them.  Through this collaboration, HotelREZ members can explore the concept of automated upselling. They will discover how a platform such as Oaky can benefit their daily operations, improve the guest experience and generate incremental revenue. This will equip them with valuable knowledge on upselling and best practices, thus empowering them to confidently leverage this approach at their hotels. Even guests booking through GDS, OTAs and leisure operators become reachable via pre-arrival upselling through Oaky for hotels using HotelREZ to distribute inventory across these third-party channels. This is a powerful benefit since sending targeted offers ahead of the stay strengthens brand recognition among future guests and lets them customise their stay. It also allows hotels to collect data they can use in further communication and to build brand loyalty. “We’re delighted to enter this partnership with Oaky and give our members the chance to explore the potential automated upselling has for hotels and travellers. It’s time for more properties to embrace it and offer personalised add-on options to both direct bookers and guests coming from third-party sources. We’re excited to introduce our members to Oaky, to benefit from their award-winning platform and comprehensive expertise,” says Mark Lewis, CEO, at HotelREZ. Of course, Oaky’s current hotel clients also stand to benefit from this new partnership. Given that only a fraction of bookings usually come via direct channels, HotelREZ provides an important opportunity for properties to distribute their rooms across global and regional OTAs, leisure operators and GDS. By opening doors to these new distribution channels, HotelREZ allows hotels to significantly increase their exposure among new client segments. This also includes target markets which still prefer booking via GDS such as the media and government organisations as well as the construction and logistics industries.  “We’re excited to be named HotelREZ’s preferred partner for upselling and to support their members with our experience and know-how on the topic. It’s also great to know that our clients have access to this group of well-established and seasoned distribution experts who offer access to an exceptional range of third-party channels. That will help properties promote their inventory even more effectively and plays perfectly into Oaky’s goal of helping hoteliers maximise their revenue,” says Erik Tengen, Co-founder, at Oaky.   ABOUT HOTELREZ HotelREZ Hotels & Resorts was founded in 2004 by Mark Lewis, an experienced hospitality industry professional and entrepreneur. The company has grown to be one of the leading hotel representation companies dedicated to marketing and connecting independent properties with bookers worldwide. HotelREZ now provides distribution, revenue, sales consultancy and marketing services and support to more than 1,500 hotels, apartments and hotel groups in over 100 countries including private label GDS chain code solutions. HotelREZ Hotels & Resorts is a SAAS company. HotelREZ manages the brand Best Loved Hotels, a collection of unique global individual properties, with a dedicated GDS Programme, together with a Website, aimed at the high-end leisure agency and traveller. HotelREZ also incorporates the global World Rainbow Hotels, the world’s only GDS enabled LGBTQ global hotel consortia representing some 1200 hotels in 230 destinations across the globe.  

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Amadeus Launches the World’s Most Comprehensive Air Traffic Forecast

by
Amadeus
1 week ago

As global travel demand increases, tourism organizations need access to reliable data, with a forward-looking view of what is happening in the industry to make informed decisions.   Building on the success of the hospitality industry’s most robust business intelligence suite, comprised of hotel occupancy data from over 35,000 hotel partners and multiple sets of air data, Amadeus recently launched Air Traffic Forecast. The enhanced level of insight provides a global view of the estimated number of air passengers traveling six months into the future, unlocking a holistic view of the traveler journey from scheduled departure to end destination. Powered by Amadeus’ proprietary algorithms using a combination of global forward-looking air bookings and global air schedules, tourism organizations can now gain visibility into air travel patterns and trends including air search, capacity, number of flights, bookings, and arrivals. This information can help convention and visitor bureaus (CVBs) and destination marketing organizations (DMOs) assess the need for new routes and tailor marketing campaigns to capture travel demand, while investors can prospect new business opportunities. “Air Traffic Forecast is part of our ongoing development and innovation efforts that contribute to Amadeus leading the travel technology and data insights space,” said Joe Ahmed-Youssef, Executive Vice President for Business Intelligence and Data Solutions, Hospitality, Amadeus. “With so much volatility across the travel ecosystem, having access to reliable, accurate forecasts will allow tourism organizations to drive growth while capitalizing on all revenue opportunities available.” Amadeus’ Air Forecast data is available as part of a larger suite of versatile, forward-looking Market Intelligence insights, helping customers to make strategic decisions and grow their businesses.  

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Mallorca Ç Collection Boost F&B Revenue By 124% with IRIS App

by
IRIS Systems
1 week ago

Mallorca Ç Collection, has opted for IRIS’s hotel app for their second luxury property, El Vicenç de la Mar, following its successful deployment at sister hotel El Llorenç Parc de la Mar where F&B revenue increased 124% year on year. IRIS, the global provider of guest experience and F&B apps, provides the boutique hotels with online F&B ordering, digital guest services and a hotel directory through its cloud-based hotel app. Mallorca Ç Collection, which manages both hotels, was keen to deliver a high-tech, digital guest journey and maximise sales across their gastronomy outlets. Results at El Vicenç de la Mar so far have surpassed expectations with F&B sales and orders growing over 11% weekly in the first month. Rubén Zamora, Director at El Vicenç de la Mar, added “We wanted to provide our guests with a sustainable, digital experience that will enhance their stay and give them everything they need - and the IRIS app does exactly this. We have seen impressive sales results through the app at its sister property El Llorenç Parc de la Mar, and so far, we are delighted with the performance at El Vicenç in such a short space of time. The sophisticated platform helps improve the guest experience whilst enabling us to power up our ancillary revenue growth and be more cost effective.’’ The app is delivering an increased number of orders, with higher order values, in a paperless fashion. Likewise, service requests and spa bookings can be fulfilled swiftly and efficiently. Guests have access to a wealth of information on the app - everything from hotel amenities and activities, to experiences and local attractions - at the tip of their fingers. By providing their guests with an iPad for use during their stay, guests are now able to order food and drink and place service requests whenever they like, wherever they are and from the comfort of their own device. El Vicenç de la Mar is a 35 bedroomed boutique hotel that opened in May 2022, the newest member of The Mallorca Ç Collection. With two restaurants, a rooftop terrace, a cocktail bar and private cinema, the hotel was keen to fulfil the needs of today’s guests and provide a digital, sustainable experience that they are used to in other areas of their daily lives. Jim Stewart, IRIS Global Account Manager commented, ‘‘We’re delighted to extend our partnership with the Mallorca Ç Collection. El Vicenç de la Mar is providing their guests with an enriched and personalised guest experience – helping guests to manage their stay, from ordering popcorn in the cinema to booking a spa treatment and ordering a taxi with concierge. The platform enables the hotel to be agile and efficient – along with fulfilling service requests, they can adapt menus and hotel information at the click of a button to ensure their guests are treated to a first-class service and a seamless, memorable stay befitting of a luxury boutique hotel.’’

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M3 Eases Back-Office Processes For Summit Hospitality

by
M3
1 week ago

Summit Hospitality (Summit) is a hotel management company managing 19 properties throughout North Carolina. In total, Summit manages close to 2,300 guest rooms and nearly 800 employees for its portfolio of hotels. Summit has been a customer of M3 since 2018 and currently utilizes the full M3 product suite: Accounting Core, Insight, and Labor Management. Summit finds that having all back-office software applications under one platform streamlines its processes and makes the company more efficient. With that, Summit utilizes M3’s Labor Management and Modeling tool to its fullest capability and has seen money and time savings from doing so.   The Challenge Summit was looking for better ways to get real-time and accurate insight into its business expenses, labor costs being number one, so that it could make crucial business decisions on demand. Summit was also frustrated with the lack of hospitality knowledge and integration its old platform provided. In addition, Summit was unable to monitor labor standards and minimally monitor labor. It could not easily customize its labor management dashboards, which caused more time and effort to use the tool than needed or wanted – also resulting in time and money wasted.   The Solution When on the look for new labor management platforms for Summit, Glenn Young, Risk & Financial Officer stated, “The integrations M3 offered were a huge value add we saw that would help us with data integrity, and the fact that M3 was hospitality specific gave us peace of mind that we would be in good hands.” M3’s Labor Management would enable Summit to identify overtime hours before they happen, eliminate unnecessary hours, and ensure that every penny is money well spent. In addition, the platform would drive Summit’s bottom line through customized reporting that would allow them to reign in labor expenses and act on real-time data and the ability to have automated processes to save hours at each property. The ability to monitor labor standards and dynamic scheduling added functionality Summit was previously missing. The company wanted to be able to have access to actionable labor standards for the hospitality industry so they could be tracked against and easily create and maintain schedules for hotel employees. Summit also saw the value in coupling Labor Management with M3’s robust and state-of-the-art business intelligence platform, Insight. The two platforms combined would assist the company in having personalized dashboards that provide real-time insight into daily labor costs and customization to see the data that is most important in managing its portfolio of hotels.   The Results Over the past four years, M3 has aided Summit Hospitality to be more efficient in managing labor; although, Summit has yet to utilize Labor Management to its fullest capability across its entire portfolio. Summit is now seeing the benefits of using the M3 product suite and plans to implement M3 at all properties as its portfolio grows. Having real-time and accurate labor data has been extremely beneficial and has reduced Summit’s overtime costs – adding time and money back into the company’s pocket. “We have been able to hand our hotel General Managers a tool to see their labor costs versus their budget on a daily, weekly, bi-weekly, bi-monthly, and monthly basis,” said Young. The ability to monitor labor standards versus actuals within Labor Management has also been a pivotal part of the success of Summit. The company is able to create a strong business strategy driven by principles that will help them do more with less. Having lean operations will help improve day-to-day processes by staying efficient while also increasing productivity. However, the biggest benefit of all for Summit is the ability to use Accounting Core, Labor Management, and Insight in conjunction with each other. M3 has solved Summit Hospitality’s issues by having multiple platforms and data points condensed to one hospitality technology provider. One Company. One Brand. One Platform. “Being able to integrate multiple data sources into one place is very helpful,” says Young. He continues, “Having accounting, labor, GSS, STR, and PMS feeds all in one place is not an easy thing to do, and M3 does it well.” Moving forward, Summit plans to start utilizing the M3 Labor Management mobile application, M3 Labor, to its fullest potential. Through the M3 Labor App, Summit will be able to see labor variances, true up punches for labor accuracy, and manage time off requests all from the palm of their hands. Soon, Summit will be able to use geofencing to ensure employees are clocking in where they should be, and in turn, decrease human error in the time punch process. The benefits Summit Hospitality are experiencing cannot be duplicated without having a hotel technology provider that has tailored its products to fit the needs of hoteliers. M3 platforms were all built by hoteliers, for hoteliers, providing integrations, partnerships, and features that cannot be matched. 

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Rotana Hotel Management Corporation Signs an Agreement with dailypoint

by
dailypoint™
1 week ago

Rotana, one of the leading hotel management companies in the region with over 100 properties across the Middle East, Africa, Eastern Europe and Türkiye, has selected dailypointTM as a full-service solution partner for their customer relationship- and guest data management. All Rotana properties across all brands will use dailypoint´s Hospitality Technology solutions in the future. The technical set-up is already underway to have the dailypointTM Data Laundry, Campaign & Booking Manager, Website Connect and of course the Profile Engine up and running for all properties to provide individual communication and services to demanding guests from all over the world. Integrations with the PMS, POS, Mobile App, and other hospitality technology solutions are key to providing excellent service and an individual experience. “We are pleased to have found a professional and experienced partner who can provide a wide range of CRM and guest data applications that integrate with our existing IT infrastructure”, states Dominic Carr, Corporate Vice President Quality & Customer Service Excellence. dailypoint´s  loyalty solution will be part of the tech-set for Rotana Rewards Classic, Select and Exclusive Programmes. “The decisive factor for selecting dailypointTM was their wide experience in customer loyalty programs, their high standards in GDPR as well as their ability to connect partner systems”, adds Carr. "Rotana has set itself the goal of playing a pioneering role in the digitalization of the industry and we are proud to play a major part in this development. Rotana wants to offer a holistic central approach to guest profile and dailypointTM  is here to support with a wide range of processes," says Dr. Michael Toedt, founder and CEO of dailypoint™.    ABOUT ROTANA Rotana currently manages a portfolio of over 100 properties throughout the Middle East, Africa, Eastern Europe, and Turkey, with an aggressive expansion plan in place. Rotana has chosen to acknowledge how precious time is by making all time spent in their range of hotels ‘Treasured Time’. This means Rotana has pledged to understand and meet the individual needs of all guests. In so doing, Rotana has evolved its product brands to include, Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Residences by Rotana. Treasured Time. The Rotana promise to you. Further information on any Rotana property, its brands or reservations can be obtained by contacting one of the regional sales offices.  

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Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS

by
Maestro PMS
1 week ago

At Crieff Hydro Family of Hotels in Scotland, activities are at the heart of each guest experience. The portfolio spans seven properties across three regions, and features accommodations from 22 to 215 bedrooms. At the 900-acre Crieff Hydro alone, guests have more than 60 activities from which to choose with a distillery, two outdoor experiences (Glen’s Adventure Park and Loch Earn Watersports), a riding school, spa, and childcare center on site. To manage activities and build single guest itineraries across the independent multi-property portfolio, the hotel company turned to Maestro PMS. Today, the Ballachulish Hotel, Crieff Hydro, Isles of Glencoe Hotel, Kingshouse Hotel, Murray Park Hotel, Peebles Hydro, and The Park are leveraging Maestro’s front office, sales & catering, online booking engine, spa & activities, membership, and guest-engagement management (pre-registration and guest loyalty) software modules, and global leisure travelers have never been happier. “When we began looking for a property-management system, our management team did a deep dive of four of the industry’s leading providers,” said Nic Oldham, head of customer and commercial relations for Crieff Hydro Family of Hotels. “Maestro emerged as the preferred option across the board. Its web browser based platform can easily be accessed from anywhere and data exchanged quickly and securely between all our properties and the call center, all centralized in our own private cloud. With Maestro PMS, the pre-arrival experience is just as engaging as the on-site experience thanks to the guest itinerary functionality for booking activities. And their API to third-party CRM providers makes booking fast and efficient. Add to that Maestro’s exceptional service culture and customer support and we are quite pleased to be a Maestro user.” Maestro will be attending the Independent Hotel Show at Olympia London October 4 and 5, at stand 1510 in the Olympia National Hall. The company will display all the tools that make it the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro is the only hospitality property-management system software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or cloud hosted. All environments support the latest mobile, contact-free, and web responsive technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations. “We are delighted that Crieff Hydro Family of Hotels is having such tremendous success managing their guests’ journeys and streamlining hotel operations with Maestro PMS,” said Warren Dehan, Maestro president. “We love working closely with clients like Crieff Hydro who demand more from their technology and help drive our innovation and services. Our team is looking forward to attending the conference in London, visiting with all our local clients in attendance and demonstrating how we are helping hoteliers – especially those challenged with not enough time or staff to manage operations in this new landscape – add more mobility for remote staff, on-the-go users, and guest self-serve environments with Maestro.”

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Introducing Whistle for Cloudbeds: The New Guest Engagement Solution Powered by Cloudbeds

by
Cloudbeds
1 week ago

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced today the release of Whistle for Cloudbeds, an enhanced guest engagement solution powered by Cloudbeds. Whistle for Cloudbeds gives lodging businesses the tools to drive incremental revenue, increase guest satisfaction, streamline internal operations and deliver more meaningful contact and customized interactions throughout the entire guest journey from discovery to post-stay. “Guest expectations are changing fast at a critical time for the hospitality industry,” said Richard Castle, co-founder and COO of Cloudbeds. “Lodging businesses are under pressure to meet and exceed guest expectations at a time when a lot of them are still short-staffed. Whistle for Cloudbeds helps lodging businesses meet the changing expectations of their increasingly tech-savvy guests by enabling the same kind of instant, convenient experience that they get from other tech-enabled businesses. It delivers five-star guest engagement services that build a better, stronger connection with guests through more contact, authentic and customized interactions and more efficient service.” Whistle for Cloudbeds is integrated within the Cloudbeds Hospitality Platform for a streamlined experience. Its seamless union enables greater interoperability with a unified inbox, live chat tools with website and booking engine integrations, digital registration cards, guest notes, and more. Chris Hilt, general manager of Orchard Canyon on Oak Creek, a collection of cabins located in Sedona, Ariz., said, “Whistle integrates right into Cloudbeds seamlessly. Our staff saves an estimated seven hours per week by automating our pre-arrival communication. Plus, we are able to respond to in-stay requests more quickly, ensuring our guests are happy.” From discovery to post-stay and front desk to back office, Whistle for Cloudbeds elevates a property’s operations at every level, i.e. enhancing guest communication, increasing guest satisfaction, driving revenue, streamlining operations, and more.    Enhance Guest Communication Too many platforms and logins can lead to slow response times and missed opportunities for lodging businesses. Whistle for Cloudbeds makes it easier to manage guest communication from multiple sources with a unified inbox, automated messages and translation options. Lodging businesses can operate and respond more efficiently, while guests enjoy fast conversational responses at every stage of their journey.    Increase Guest Satisfaction Guest engagement is integrated into the workflow of the business, so staff can quickly respond to guest needs or requests throughout the duration of their stay. Additionally, staff can promote satisfaction surveys to track guest feedback and request reviews through an integration with Tripadvisor to increase review scores. Drive Revenue Research shows engaged guests spend 46% more per year than actively disengaged guests. Lodging businesses can generate revenue opportunities with upsells, add-ons and special promotions offered at different touch points during the guest journey and keep guests engaged.   Streamline Operations Integration with Cloudbeds PMS enables properties to streamline the check-in process with digital registration cards and guestbooks. Additionally, it gives staff the tools to communicate and coordinate internally more effectively and work through guest requests with integrated ticketing, analytics and insights. Whistle for Cloudbeds marks the first release of guest engagement solutions from Cloudbeds following the acquisition of Whistle in June 2022. This launch is a step toward the company’s bigger vision for a fully frictionless guest experience with more solutions set to roll out in 2023.

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Guestrev is Getting a Makeover

by
Cendyn
1 week ago

Achieving total revenue optimization is always the goal, but you need the right RMS to get there. That’s why hoteliers choose Guestrev, a comprehensive revenue management solution built to supercharge profit for every segment of your business, using rules-based automation with the right level of control revenue managers crave. With Guestrev, you can evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. With a 90% rate acceptance, Guestrev offers open pricing recommendations by room type and market segment, allowing you to price each room type independently of overall demand based on a multitude of factors. With our latest release, Guestrev is getting a fresh new look and enhanced functionality designed to help you customize and optimize your workflow. We’ll be releasing enhancements over a series of upcoming deployments. Our initial deployment includes two exciting new features: Day Planner: Day View User Preferences Configuration With Guestrev’s new format, you will be able to hide, show and expand, or collapse different sections of your workspace, making it easy to create your ideal space and workflow set up. Enhancement Overview When you land on the Day View, it will default to the 90-day calendar and the Day View metrics. Source: Cendyn™ Show or Hide Options – With the show or hide options, you can focus on what’s most important to you by showing or hiding the 90-day calendar and the Day View metrics. Collapse or Expand Details – Further down the page you have the option to keep the view of Segment Pricing, Forecast, Supply & Demand and other tabs expanded or collapse them to only see the summary line at the top. You can also keep the left side navigation panel expanded, or click the circle icon to collapse it, providing you with more real estate in your workspace. Source: Cendyn™ Be sure to stay tuned, as our team is putting the finishing touches on the new Multi-Day view, which will be available in the next Guestrev deployment, along with even more exciting enhancements.

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CartStack’s RezRecover Solution Leverages BEDS© and Conditional Content to Re-Engage Prospective Travelers and Recover Lost Bookings

by
CartStack
1 week ago

CartStack the leading eCommerce technology start-up behind RezRecover which has set out to help hospitality and travel companies combat rampant booking abandonment rates, has unveiled its proprietary personalization feature: BEDS©. Developed specifically for hotels, BEDS© refers to the company’s unique tracking code, which can capture key information from abandoned booking data. Using RezRecover’s booking engine integration records data from visitors’ abandoned bookings, hotels can truly maximize the personalization they offer prospective guests, which helps to improve engagement and recover lost bookings.Hotels using the RezRecover platform can use the BEDS© feature to display: Abandoned Travel Dates Room Information Property Information Availability Special Offers And any other custom data Using this data, the RezRecover platform automatically creates Conditional Content blocks that display relevant content based on the abandoned booking data captured for each guest. Current use-cases range anywhere from updating seasonal offers based on the guest's abandoned booking dates, to customizing promotional offers based on length of stay or booking total.This feature is entirely customizable, allowing hotels to choose from RezRecover’s “common conditions” or create their own custom conditions.“We know that booking abandonment is a huge problem in the hospitality industry,” explains Brett Thoreson, the company’s founder. “To my knowledge, the average abandonment rate of travel sites is at least 81.6%, which is significantly higher than other sectors. Since travelers frequently take their time planning and booking their next vacation, it’s absolutely integral for hotel brands to leverage available tools and technology to re-engage and re-capture prospective guests. With BEDS© and Conditional Content blocks, hotels can seamlessly personalize their email communications with guests, incentivizing them to finalize their booking with relevant information, offers, and reminders.”With the RezRecover platform, hotels, vacation rentals, and other reservation-based businesses can finally maximize email engagement and discourage abandoned bookings altogether. In fact, research shows that personalized emails recover around 5% more lost bookings, on average. Currently, the BEDS© feature is only used within email marketing; however, CartStack plans to use BEDS© and Conditional Content with their ‘Intent’ and ‘Welcome’ messages as well. “Personalization is more important than it ever has been, especially within the hospitality industry,” shares Thoreson. “We are incredibly excited to bring our eCommerce expertise to this space and help hotels leverage personalized content to effectively  remarket to highest-intent guests, recover lost bookings, and drive more business.”To discover why leading hotels trust RezRecover to help them make lost bookings a thing of the past and start your free trial, visit cartstack.com/rezrecover.

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RateGain selected by Sonder Holdings Inc. to Expand Corporate Travel Access on the Global Distribution System

by
RateGain
1 week ago

RateGain Travel Technologies Limited (RateGain), a global provider of SaaS solutions for travel and hospitality, announced today that it has been selected by Sonder Holdings Inc. (NASDAQ: SOND), a leading next-generation hospitality company that is redefining the guest experience through technology and design, to strengthen its presence on the Global Distribution System (GDS). Sonder has connected with RateGain’s Connectivity Switch Platform introducing its own dedicated chain code, “SS”. This makes it faster and easier for agents to search for Sonder availability on industry leading travel reservation systems. RateGain’s Connectivity Switch Platform, one of the largest processors of electronic hotel transactions is the only platform in the world that provides connectivity to all major Global Distribution Systems as well as manages content for most leading global hotel chains. Sonder offers both hotel and apartment-style properties in over 40 cities worldwide, including top business destinations like New York City, London, Dubai, Paris, Toronto, and Philadelphia. For business travelers, digital nomads, and groups booking long-term stays, many of Sonder’s spaces provide a comfortable place to spread out and work remotely, with fully-equipped kitchens, living rooms, multiple bedrooms and en-suite laundry. With an app-driven experience, Sonder guests can check-in themselves and receive instant support 24/7. “Partnering with Sonder will give their inventory the broadest exposure to all distribution channels, including the top GDS platforms, at a time when demand for corporate travel is rebounding, and business travelers are seeking new accommodation options which break the mold of a traditional hotel,” said Chinmai Sharma, President – Americas at RateGain. A Sonder survey of US travelers earlier this year found that 92% of business travelers consider the design of their accommodation important, 11 points higher than all travelers surveyed. “Today’s travelers expect reliable and frictionless service, and Sonder is committed to delivering the same. RateGain’s connectivity switch platform’s experience in providing agility, scale, and consistency to hospitality leaders across the world, made it a natural choice for our team to select them”, said Kristen Richter, Vice President of Sales at Sonder.   ABOUT SONDER Sonder (NASDAQ: SOND) is revolutionizing hospitality through innovative, tech-enabled service and inspiring, thoughtfully designed accommodations combined into one seamless experience.  Launched in 2014 and headquartered in San Francisco, Sonder provides a variety of accommodation options — from spacious rooms to fully-equipped suites and apartments — found in over 40 markets spanning ten countries and three continents. The Sonder app gives guests full control over their stay. Complete with self-service features, simple check-in and 24/7 on-the-ground support, amenities and services at Sonder are just a tap away, making a world of better stays open to all.