hotelkit Collaboration & Service Optimization

Ranked 1st (out of 45) in Staff Collaboration Tools

Staff Collaboration Tools

Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel ro...

Ratings Snapshot

Certificate of Excellence
Read 291 reviews
95%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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hotelkit Collaboration & Service Optimization has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #1 out of 45 in Staff Collaboration Tools

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to

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Most popular for
  • Resort Leader: hotelkit
    97%
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  • City Center 34 verified reviews
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  • Branded Leader: Quore
    94%
    29 verified reviews
  • Bed & Breakfast Leader: hotelkit
    97%
    20 verified reviews
  • Serviced Apartment 17 verified reviews
    93%
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  • Extended Stay Leader: ALICE
    93%
    7 verified reviews
  • Airport/ conference Leader: Quore
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  • Budget 6 verified reviews
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  • Hostel Leader: hotelkit
    95%
    4 verified reviews
  • Limited Service 2 verified reviews
    95%
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  • Motel 1 verified reviews
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hotelkit Collaboration & Service Optimization Overview

hotelkit Collaboration & Service Optimization Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. The company continues to establish a global presence with over 1000 customers worldwide, including properties of some of the world's most renowned bran...

About hotelkit

Founded in 2012 | Headquarters in Salzburg, Austria | 41 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

Integrates with

  • Property Management Systems
  • Guest Messaging Software
  • Mobile Ordering & Room Service
Browse integrations (28 verified)

Pros & Cons

Like 95% recommend

GM from Boutique

Extremely professional tool, easy to navigate! Provides a good overview of tasks and open repairs.

Quality Manager from Other

Real-time information reproduction: for all employees as well as in all manuals on knowledge management, guest requests, repair orders, complaint management, etc. Our guests are enthusiastic about the quick reaction of o...

Head of Sales from Serviced Apartment

Support is great and the software itself is very user friendly and easy to handle. Hotelkit helps a lot to improve the communication between departments.

Reception

- less steps to find the ítems you need. - it would be easier if you could write it down straight away instead of searching.

Owner from Boutique

If a task has been fulfilled we want it to dissapear. We already talked about it with the hotelkit team.

Quality Manager

If I want to include a survey in news oder in a message, I only can do it after writing the message. I would like to have all the options in the first step.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

- Easy handling of any incoming requests and orders in the Hotelkit system - Qualified support team with quick answers and goal-oriented thinking to solve any obstacles - Constant elaboration and improvements of existing use cases

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (15)
Question:

What differentiates this product or service from the competition?

Answer:

- Reliable support team and engineering team to fulfill our joint customer's goals, ideas, and suggestions - Easy-to-use system to optimize internal system and combine resources to provide a smooth internal operations system

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (15)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend the hoteliers around the world to try out Hotelkit. Hotelkit combines many great options and solves operating issues that don't need to be there. Especially now, the digital organization is key!

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (15)
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+ 13 recommend
Recommended by Show More (11)

hotelkit Alternatives

View hotelkit alternatives

Find the perfect fit

Want to find out if hotelkit is the best fit for your hotel?

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GETTING STARTED

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Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Italy
  • Netherlands
  • France
  • Portugal

291 Verified hotelkit Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Staff Collaboration Tools providers. It is advised that you ask for recent references before proceeding.

Jan 22, 2021

hotelkit Collaboration & Service Optimization Review: Never again without a hotel kit Original: Nie mehr Ohne Hotelkit

Hotel Manager from Other in Millstatt (Austria)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

We think the handovers are great and the ideas area and we look forward / hope very much to the housekeeping tool. We have currently coordinated our current remodeling and renovations of our existing room...

What do you dislike or think could be improved?

The app version is sometimes a bit confusing and unfortunately sometimes so slow. Otherwise we think it's wonderful and the desktop version is very good Original: Die App Version ist manchmal etwas zu un...

Customer support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Dec 17, 2020

hotelkit Collaboration & Service Optimization Review: great tool in all aspects of our hotel communication

Hotel Manager from Branded in Wien (Austria)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

- the possibility to connect with all staff members - quick and easy usage from all devices - variety of the platform covers all aspects of our daily hotel life

What do you dislike or think could be improved?

statistics for repairs and guest requests could be more customized regarding different time periods, top10 issues differentiated in sections/departments and printable

Customer support
5
Ease of Use
5
Value for money
5
Implementation
4

Dec 14, 2020

hotelkit Collaboration & Service Optimization Review: I love hotelkit

Opening Manager from Airport/ conference in Leinfelden-Echterdingen (Germany)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

The tool is very easy to use and has so many ways to use it in everyday work. It is quickly introduced to the staff and soon they will use it automatically.

What do you dislike or think could be improved?

It could use a better chat function like whatsapp. That way noone is tempted to use whatsapp anymore and they will only work via hotelkit.

Customer support
5
Ease of Use
5
Value for money
3.5
Implementation
5

Dec 01, 2020

hotelkit Collaboration & Service Optimization Review: a big step forward!

General Manager from Serviced Apartment in Garching bei München (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

Great system to finally communicate with ALL colleagues. Shortens cumbersome ways extremely. I would recommend it to every hotel There is no comparable repair tool :)

What do you dislike or think could be improved?

actually nothing :) Maybe the extension of the interfaces to the common duty schedule programs. Ideally, employees only need to be created in one system.

Customer support
5
Ease of Use
4.5
Value for money
5
Implementation
5

Nov 30, 2020

hotelkit Collaboration & Service Optimization Review: We couldn't want any more from hotelkit! Original: Wir möchten Hotelkit nicht mehr hergeben!

Direktionsassistentin from Boutique in Kitzbühel (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The best thing about Hotelkit is that all employees are always connected and that it speeds up communication incredibly. Everyone has the news on their cell phone right away and is well informed - especia...

What do you dislike or think could be improved?

At the moment we are perfectly happy with our hotelkit software and therefore have no suggestions for improvement, otherwise we are always well looked after. Original: Momentan sind wir wunschlos glückl...

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Nov 30, 2020

hotelkit Collaboration & Service Optimization Review: Absolutely convincing Original: Absolut überzeugend

Quality Manager from Other in Bad Gastein (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Real-time information reproduction: for all employees as well as in all manuals on knowledge management, guest requests, repair orders, complaint management, etc. Our guests are enthusiastic about the qui...

What do you dislike or think could be improved?

Faster input options would be desirable - you still have to make a few additional clicks. However, this does not reduce the quality of the application. Original: Schnellere Eingabemöglichkeit wäre wün...

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial

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Popular hotelkit Collaboration & Service Optimization Integrations

View all (28 hotelkit Integrations)