Monscierge (Connect Staff)

Ranked 2 (out of 45) in Staff Collaboration Tools

Staff Collaboration Tools

Improve guest satisfaction by streamlining guest and staff service requests through real-time commun...

Ratings Snapshot

Certificate of Excellence
Read 280 reviews
96%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 45 in Staff Collaboration Tools

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to

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Most popular for
  • Boutique 95 verified reviews
    97%
  • Branded 73 verified reviews
    96%
  • Vacation Rental 54 verified reviews
    98%
  • Resort 17 verified reviews
    93%
  • Villas 9 verified reviews
    96%
  • Bed & Breakfast 4 verified reviews
    100%
  • Airport/ conference 3 verified reviews
    90%
  • Motel 2 verified reviews
    95%
  • Hostel 2 verified reviews
    75%
  • Extended Stay 1 verified reviews
    90%
  • City Center 1 verified reviews
    100%
  • Casino 1 verified reviews
    100%

Monscierge (Connect Staff) Overview

Monscierge (Connect Staff) Overview

Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps or web. The Monscierge request system can handle requests made no matter how a guest wants to interact. Clients use Connect Staff for servicing requests with escalations, checklists, scheduling, multi-lingual, chat, analy...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

1/3

Integrates with

  • Mobile Key & Keyless Entry
  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (3 verified)

What customers love about Monscierge (Connect Staff)

Like 96% recommend

Front Office Manager from Hostel in Portland (United States)

Ease of access, trackable, alerts when there are outstanding requests, communication between departments, compatibility with Internet Explorer or Google Chrome.

General Manager from Boutique

I really like the teams ability to assist with all our requests in a timely manner. They follow up and check on us throughout the process.

General Manager from Boutique

Connect Staff - Ease of use for all staff members. Monscierge - Great tool for our guests. Easy to use.

Training Manager from Resort

I reach out to Monscierge to request access for my new Front Desk Associates. The process is simple and they respond immediately that they received my request, and I get the new access same day or next day. It's great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization

Want to go behind the scenes and see how Monscierge (Connect Staff) works?

Clients & references

References & testimonials

Testimonial avatar
"I’ve had the pleasure of working with Monscierge for over 3 years at a number of Accor hotels and have been an advocate of their technology since I first used it. At ibis London Euston we have part...
Michael Bohler General Manager at the

Featured partners

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Awards & Certifications

techAwards empty image

Monscierge doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Spain
  • United Kingdom
  • Canada
  • United Arab Emirates
  • Mexico
  • U.S. Virgin Islands
  • Australia

280 Verified Monscierge Reviews

Likelihood to Recommend
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Sep 07, 2021

Monscierge (Connect Staff) Review: Simply a better entertainment, streaming and staff collaboration experience

Director of Engineering from Boutique in Chicago (United States)

Recommend 10/10
Full blue star
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What do you like most?

We chose the Monscierge Apple TV for Hospitality system because it offers a better and unique experience to our guests in terms of entertainment options, TV streaming, and overall ease of use.

What do you dislike or think could be improved?

Modern, cutting-edge devices like Apple TVs can be a bit pricey, but aside from the price of the hardware that could be better.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 07, 2021

Monscierge (Connect Staff) Review: Hassle-free solution with branded property content and guest communication

Owner from Vacation Rental in San Francisco (United States)

Recommend 10/10
Full blue star
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What do you like most?

We chose the solution offered by Monscierge's Apple TV for Hospitality with Guest Messaging and Staff Collaboration for several reasons: - It offers a great service for hassle-free check-in/out, and safe...

What do you dislike or think could be improved?

The only thing we can think of as far as recommendations for improvements would a hospitality remote control that also offers a Siri option.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Aug 02, 2021

Monscierge (Connect Staff) Review: An outstanding solution for a really complex need

Designer from Boutique in New Hope (United States)

Recommend 10/10
Full blue star
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What do you like most?

The Apple TV for Hospitality is an outstanding solution for a really complex need, as it's to communicate with guests in a consistent and professional way.

What do you dislike or think could be improved?

Honestly, cannot find anything you can improve, maybe in a future when we use your product some more, and we will definitely reach out!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Jul 28, 2021

Monscierge (Connect Staff) Review: Designed with the guest in mind, so easy to use!

Maintenance Engineer from Boutique in Bisbee (United States)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

The Apple TV for Hospitality by Monscierge is so easy to use and clearly designed with a focus on the guest experience.

What do you dislike or think could be improved?

We do not have any suggestions at the moment for improvements or changes to the system, it all looks great so far!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

Jul 28, 2021

Monscierge (Connect Staff) Review: An easy to use, branded in room TV experience for our guests

Owner from Villas in Davenport (United States)

Recommend 9/10
Full blue star
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What do you like most?

Been able to brand and customize our Apple Tv's to be unique. Deliver digital content to customers and the ease of use.

What do you dislike or think could be improved?

It would be great if we could work on an integration with the PMS system that we use at the property.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4

Jul 16, 2021

Monscierge (Connect Staff) Review: Hospitality TV integrated with SMS messaging is exciting!

Operations Manager from Resort in Ridgway (United States)

Recommend 10/10
Full blue star
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What do you like most?

With the Apple TV for Hospitality platform, we are excited about the ability to integrate SMS messaging along with offering hospitality tv in a cloud-based environment, which is a unique experience.

What do you dislike or think could be improved?

So far first impressions are great, it is still a bit too early to think of any suggestions for changes or improvements.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular Monscierge (Connect Staff) Integrations

View all (3 Monscierge Integrations)