Monscierge (Connect Staff)

Ranked 2nd (out of 45) in Staff Collaboration Tools

Staff Collaboration Tools

Improve guest satisfaction by streamlining guest and staff service requests through real-time commun...

Ratings Snapshot

Certificate of Excellence
Read 274 reviews
95%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 45 in Staff Collaboration Tools

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to

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Most popular for
  • Boutique 92 verified reviews
    97%
  • Branded 73 verified reviews
    96%
  • Vacation Rental 53 verified reviews
    98%
  • Resort 15 verified reviews
    92%
  • Villas 8 verified reviews
    96%
  • Bed & Breakfast 4 verified reviews
    100%
  • Airport/ conference 3 verified reviews
    90%
  • Hostel 2 verified reviews
    75%
  • Motel 2 verified reviews
    95%
  • Casino 1 verified reviews
    100%
  • Extended Stay 1 verified reviews
    90%
  • City Center 1 verified reviews
    100%

Monscierge (Connect Staff) Overview

Monscierge (Connect Staff) Overview

Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps or web. The Monscierge request system can handle requests made no matter how a guest wants to interact. Clients use Connect Staff for servicing requests with escalations, checklists, scheduling, multi-lingual, chat, analy...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

1/3

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Mobile Key & Keyless Entry
Browse integrations (3 verified)

What customers love about Monscierge (Connect Staff)

Like 95% recommend

Front Office Manager from Hostel in Portland (United States)

Ease of access, trackable, alerts when there are outstanding requests, communication between departments, compatibility with Internet Explorer or Google Chrome.

General Manager from Boutique

I really like the teams ability to assist with all our requests in a timely manner. They follow up and check on us throughout the process.

General Manager from Boutique

Connect Staff - Ease of use for all staff members. Monscierge - Great tool for our guests. Easy to use.

Training Manager from Resort

I reach out to Monscierge to request access for my new Front Desk Associates. The process is simple and they respond immediately that they received my request, and I get the new access same day or next day. It's great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing
  • Staff Collaboration
  • Asset Tracking
  • Meter Reading
  • File Library Support (images, documents and videos)
  • Work Prioritization

Want to go behind the scenes and see how Monscierge (Connect Staff) works?

Clients & references

References & testimonials

Testimonial avatar
"I’ve had the pleasure of working with Monscierge for over 3 years at a number of Accor hotels and have been an advocate of their technology since I first used it. At ibis London Euston we have part...
Michael Bohler General Manager at the

Featured partners

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Awards & Certifications

techAwards empty image

Monscierge doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Spain
  • United Kingdom
  • Canada
  • United Arab Emirates
  • Mexico
  • U.S. Virgin Islands
  • Australia

274 Verified Monscierge Reviews

Likelihood to Recommend
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Jul 16, 2021

Monscierge (Connect Staff) Review: Unique experience with Hospitality TV and messaging

Front Desk Supervisor from Resort in Ridgway (United States)

Recommend 8/10
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What do you like most?

We are excited to offer our guests a unique cloud-based experience that combines Hospitality TV services with a text messaging platform.

What do you dislike or think could be improved?

We do not have any recommendations for improvements or enhancements to the system quite yet, but will keep in touch!

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 16, 2021

Monscierge (Connect Staff) Review: Combines sms messaging with hospitality TV experience

Co-Owner from Resort in Ridgway (United States)

Recommend 9/10
Full blue star
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What do you like most?

We feel our guests as well as the staff will benefit from this unique platform, which combines TV as well as sms communication for guest requests and more!

What do you dislike or think could be improved?

It's still early for us to identify suggestions for changes or improvements to the Monscierge system, so far so good

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 16, 2021

Monscierge (Connect Staff) Review: Replace that old 3-ring binder with a sleek digital directory on the TV

Owner from Resort in Alexandria (United States)

Recommend 10/10
Full blue star
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What do you like most?

Key things that benefit us are the ability to remotely reset credentials, replace the old 3 ring notebook and make a digital directory in this new age.

What do you dislike or think could be improved?

1. Simplify the portal as it hard to know which changes made are specific to my products and services. 2. Ability to have more management control in the portal that does not depend on the Monscierge Dev ...

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 14, 2021

Monscierge (Connect Staff) Review: Streanlined communication between guests and staff with a luxury feel!

Program Coordinator from Resort in Byron Bay (Australia)

Recommend 10/10
Full blue star
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What do you like most?

We love to the guest request functionality which will streamline communication between our guest and program coordinators without having another device in the house. We also like the luxury feel it gives ...

What do you dislike or think could be improved?

1. The ability to upload video. 2. A better free text experience for guests writing guest requests so they can see the entire message they have written on the screen before they submit.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jul 14, 2021

Monscierge (Connect Staff) Review: Great tool for Contactless self service and extra ad revenue

Reservations Supervisor from Branded in Anaheim (United States)

Recommend 10/10
Full blue star
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What do you like most?

It's very helpful in the fact that guests can self assist themselves on the lobby screen to be able to check flights, weather and hotel events. Plus they are able to email postcards, maps and more. Ads sp...

What do you dislike or think could be improved?

We can't think of anything in particular that should be changed or improved on at this time, we have been customers for quite a while and we will pass on any suggestions!

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jul 08, 2021

Monscierge (Connect Staff) Review: Deliver a great experience remotely, and more cost effective than cable

Owner from Boutique in Powell River (Canada)

Recommend 10/10
Full blue star
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What do you like most?

In this contactless environment, we benefit from having no in-person contact with guests, while still allowing me to remotely manage my Apple Tv's and better communications with guests using the built in ...

What do you dislike or think could be improved?

We do not have any particular suggestions for changes or improvements to the system at this time, we are new customers, but we will definitely reach out if we do.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular Monscierge (Connect Staff) Integrations

View all (3 Monscierge Integrations)