Nuvola (by Sabre)
4.6 (38 REVIEWS)
HT Score
70 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Blanka, Amanda, Audrey + 4 more experts recommend Sabre
Read RecommendationsNuvola (by Sabre)
Ranked 6 (out of 55) in Staff Collaboration Tools
Connect teams, tasks, and guests
85% recommended by 126 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 123 others
What is Sabre?
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
Nuvola (by Sabre) is a comprehensive task management and guest engagement platform tailored for hotels. It enhances hotel operations by streamlining communication between front of house and back of house teams, ensuring smooth department coordination and efficient handling of guest requests. Key features like real-time updates, multi-device accessibility, and detailed tracking boost guest satisfaction and staff productivity. Nuvola supports various functions including task management, housekeeping, concierge services, and guest chat, enabling hotels to exceed brand standards and improve overall guest experience without needing additional hardware.
Capabilities
Sabre doesn’t have any benefits or use cases available
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Tickets
Staff Collaboration Tools
Assign, track, and complete guest requests and work orders. You can also set target times and automate escalation alerts.
Concierge
Concierge Software
Book guest activities, manage amenities, and create custom itineraries.
Guest Chat
Guest Messaging Software
Efficiently manage pre-arrival, in-stay, and post-stay communication with guests.
Inspections & Maintenance
Hotel Maintenance Software
Automate the scheduling of preventative maintenance.
Guest App
Hotel Guest Apps
Make it easy for guests to engage with you while on property with Angel, Nuvola's white-labeled guest application. Guests access it via the web, no download is required. Angel has a fully customizable directory to showcase property photos, maps, and information about your amenities, dining, etc. Angel also empowers guests to create service requests from their devices anywhere, anytime; these requests show up in Nuvola's Tickets module for staff to service.
Sabre Reviews Summary
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Nuvola (by Sabre) is the #9 most trending product in the Staff Collaboration Tools category (out of 55) and the #413 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sabre Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Sabre Case Studies
Sabre doesn’t have any case studies available
References
"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."
Ngoni Katsamba
Group Digital and Brand Executive @
"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."
Miggy Urena
Director of Rooms @
Wyndham Grand Orlando Resort Bonnet Creek
"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."
Joshua Haddadi
Senior Digital Solutions Manager @
OUTRIGGER Hospitality Group
"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."
Brandon Standerfer
Corporate Director of Distribution @
Featured Customers
Sabre doesn’t have any featured customers available
Popularity by Segment
Size
8 | X-Small (1-9 room)
7 | Small (10-24 room)
16 | Medium (25-74 room)
43 | Large (75-199 room)
55 | X-Large (200+ room)
Country
82 | United States of America
8 | Mexico
4 | United Arab Emirates
4 | Canada
3 | Thailand
2 | Egypt
2 | Spain
2 | Japan
2 | Singapore
2 | France
2 | Germany
1 | Qatar
1 | Costa Rica
1 | Norway
1 | Hungary
1 | China
1 | Saudi Arabia
1 | India
1 | South Africa
1 | Brazil
1 | Greece
1 | Italy
1 | Finland
1 | United Kingdom
1 | Vietnam
Type
79 | Luxury Hotels
54 | Boutiques
47 | Resorts
46 | Branded Hotels
38 | City Center Hotels
29 | Airport/Conference Hotels
24 | Bed & Breakfast & Inns
20 | Limited Service & Budget Hotels
15 | Extended Stay & Serviced Apartments
8 | Hostels
2 | Vacation Rentals & Villas
1 | Casinos
1 | Motels
Region
94 | North America
12 | Europe
10 | Asia Pacific
8 | Middle East
2 | South America
1 | Africa
Category
75 | Booking Engine
51 | Hotel Reservations Systems
48 | Channel Managers
38 | Staff Collaboration Tools
7 | Property Management Systems
3 | Digital Marketing Agencies
2 | Upselling Software
More Products by Sabre
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Nuvola for its intuitive request management, smooth department coordination, and efficient guest request handling. Key features include real-time updates, multi-device accessibility, and detailed tracking which lead to increased guest satisfaction and operational efficiency. However, some users noted a lack of integration with PMS systems and areas for improvement in the reporting tools. Overall, the product helps to enhance guest experience, improve staff efficiency, and streamline operations without additional hardware costs.
AI-generated from the text of customer reviews
Looking for specific info?
8
A tool kit that has it all, and yet feels like it needs more...
Rooms Division Manager from 200 to 499 room Boutique in Riviera Nayarit (Mexico)
Verified
8 months ago
We really like the number of modules and the possibility to work individually with each tool. The simple live reporting tools with useful presents that can save lots of time (specially with the charts included and the quick selection of statistics) and easy to read email reports that you can quickly send to others including the selected inf...
Mexico
Mexico
Rooms Division Manager
X-Large Hotel
2
System has gone downhill since merger
General Manager from 75-99 room Bed & Breakfast & Inn in Brooklyn (United States of America)
Verified
10 months ago
Impossible to get timely assistance when the system goes down which is frequently. Housekeeping is unusable as you cannot update room status from the floor and have to update in PMS system even though system is supposedly integrated.
United States of America
United States of America
General Manager
Large Hotel
8
Beyond communication.
PBX MANAGER from 200 to 499 room Branded Hotel in Akumal (Mexico)
Verified
11 months ago
We have found this tool very useful regarding the collaboration among the staff. This app is friendly and easy to communicate each requirement.
Mexico
Mexico
PBX MANAGER
X-Large Hotel
7
Nuvola Used 2 Years Now
Engineering Office Manager from 100 to 199 room Bed & Breakfast & Inn in Destin (United States of America)
Verified
11 months ago
We switched from HotSOS and this interface looks much nicer. I like being able to see history of rooms and issues in Reports. We use it at our hotel for maintenance, housekeeping, lost and found, and guest messaging. Guest messaging has proven extremely helpful to notify our guests of something like a fire alarm test or other disruption. Is...
United States of America
United States of America
Engineering Office Manager
Large Hotel
9
Cloud
Director of Front office from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
11 months ago
User friendly, a lot of features, security and the handover part are great , team learn it very quickly ,
United Arab Emirates
United Arab Emirates
Director of Front office
X-Large Hotel
9
User Friendly and easy to Teach.
Housekeeping Manager from 100 to 199 room Luxury Hotel in Lusail (Qatar)
Verified
11 months ago
Best part of Nuvola to get all the things together in one place like Room allocation, Maintenance, Checklists, Audits which help my team to save time check details in one time.
this is very good for team members.
Qatar
Qatar
Housekeeping Manager
Large Hotel
10
Just Say Yes!
Communication Supervisor from 200 to 499 room Branded Hotel in Orlando (United States of America)
Verified
11 months ago
I like the inter active with the guest on guests chat. along with finding packages that have been delivered and not been brought upstairs from shipping and receiving. Able to log in requests for guests and seeing when the request has been comleted.
United States of America
United States of America
Communication Supervisor
X-Large Hotel
10
SVP of IT
SVP of IT from 75-99 room Luxury Hotel in Carmel (United States of America)
Verified
16 months ago
the platform is easy to use and robust as well as the partnership is excellent with account management teams. Stability and evolution has been key focus lately and definately is demonstrated in roadmap.
United States of America
United States of America
SVP of IT
Large Hotel
10
Respond quickly to any need we have
Chief Concierge from Luxury Hotel in Miami Beach (United States of America)
Verified
5 years ago
What I like the most is how they can adapt so easy to my needs without any hesitation. And how they respond so quickly to any need we have.
United States of America
United States of America
Chief Concierge
10
Nuvola state of the art Hospitality system
Controller from 1 to 4 room Boutique in Miami Beach (United States of America)
Verified
5 years ago
User friendly, very practical and accessible
Functionality
Fully customizable
Integration capability
Smooth implementation
Very responsive customer support
(Review updated 12/30/18)
Original Review 1/22/18:
Very satisfied with the overall performance of this product. I believe Nuvola is becoming the trendsetter in the industry
- Smooth in...
United States of America
United States of America
Controller
X-Small Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
The cloud-based Nuvola platform enhances every aspect of a hotel's operations while simultaneously enhancing the overall guest experience. In addition to guest messaging, the platform's capabilities to connect staff with guests and process service request ticketing are tools that enable hoteliers to streamline their operations and ensure guest requests are being fulfilled in a timely manner.
Nuvola has offered the industry a comprehensive capability to manage operational and guest experiences in a very easy to use and intuitive platform. Our clients also share that they provide responsive and thorough after sale service.
Nuvola partners well with other vendors to allow the end client the hotels to provide their guests improved services and experiences. Providing an easy and affordable way to communicate between staff members as well as with the guests directly.
Comprehensive yet straightforward, Nuvola offers an intuitive cloud-based solution that is focused on hotel operating efficiency and guest experience and engagement. The solution enables hoteliers to make data-driven decisions on employee performance and hotel operations.
Question:
What differentiates this product or service from the competition?
Answer:
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
In particular, the Nuvola integration with Intelity expands the platform's omni-channel guest messaging capabilities and provides a comprehensive integrated communications and optimization system. Nuvola's intuitive software allows hoteliers to offer their guests immediate access to staff through messaging and chat functions to request any service they may need during their stay. Staff are notified immediately and hoteliers can get an escalation notification if requests are not fulfilled within a set time limit. Nuvola is elevating the overall guest experience by increasing staff productivity and enhancing service operations for hotels.
It offers a great a la carte approach to mobile friendly tools for both guests and staff, allowing for flexibility to mold into our clients operational needs in a customized fashion. We have heard positive feedback from all of our mutual clients that use the products.
By offering a wider variety of items that are staff facing as well as guest-facing while easy to understand and onboarding of new staff members quickly and easily. Since their product is device agnostic, it makes it easy and cost-effective. As well as working in a variety of different. Cloud-based solutions with support teams that are responsive provide the industry with the products and services needed.
The Nuvola platform is true optimization at a hoteliers fingertips. The team itself at Nuvola is comprised of a dedicated group of former hoteliers and technology experts that are committed to delivering an intuitive and constantly evolving solution.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable.
I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Like Intelity, Nuvola was built by hoteliers for hoteliers, and their first-hand understanding of day-to-day hotel operations and robust reporting capabilities strengthen a hotel's overall operations, staff accountability, and guest engagement for a more enhanced guest experience.
In today's contactless world, products like these that Nuvola presents are invaluable and a necessity to thrive. Guests want the high touch service they expect in a contact free manner, and staff need similar considerations and ability to be responsive instantly. These products offer that capability and continue to enhance to meet the changing needs of the industry.
Take your time to look at the options and the flexibility of the product. There is a great opportunity to customize the setup and uses for your hotel and team. As the team comes from the hotel industry, they better understand your needs and can help customize the product to your needs.
The Nuvola team is a trusted technology partner that will scale with your organization. They provide attentive support, friendly service and detailed training. They offer nimble, cloud-based tools that help hoteliers optimize their operations and deliver unparalleled service.
Recommended by
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Kylie Waters
Engineering Administrative Executive
@
Hilton Naples- Cooperhotels
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Posts
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Support
Unverified
Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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