Nuvola (Staff App)

Ranked 13 (out of 49) in Staff Collaboration Tools

Staff Collaboration Tools

Nuvola, a single-destination, cloud based service optimization & guest engagement software system

Ratings Snapshot

Certificate of Excellence
Read 30 reviews
98%
Recommend
HTR Score icon
HT SCORE
29 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Nuvola (Staff App) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #13 out of 49 in Staff Collaboration Tools

Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Nuvola’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 12 verified reviews
    98%
    12 verified reviews
  • Boutiques Leader: Monscierge
    100%
    9 verified reviews
  • Resorts Leader: ALICE
    98%
    6 verified reviews
  • Branded Hotels Leader: Quore
    96%
    5 verified reviews
  • Hostels Leader: hotelkit
    93%
    3 verified reviews
  • Airport/Conference Hotels Leader: Monscierge
    80%
    1 verified reviews

Nuvola (Staff App) Overview

Top Alternative: hotelkit Collaboration

Nuvola (Staff App) Overview

Nuvola, a hotel operations software company built by hoteliers for hoteliers, is the most comprehensive service optimization and guest engagement software company in the world. The all-in-one system connects the back of the house to the front of the house, inherently developing a system of staff accountability, providing cost savings opportunities to hotel leadership, and enhancing the guest exper...

About Nuvola

Founded in 2012 | Headquarters in Miami, Florida | 7910 employees

Nuvola, built by hoteliers for hoteliers, is a single destination cloud-based optimization solution delivering intuitive software to enhance every aspect of a h...

Integrates with

  • Property Management Systems
  • Mobile Key & Keyless Entry
  • Hotel Guest Apps
Browse integrations (16 verified)

Pros & Cons

Like 98% recommend

Guest Services Agent

-Have all our guests issues and recoveries in one place -A all in one go to for all property and guest involvement -Ability to change many aspects to fit our individual property

Controller

User friendly, very practical and accessible Functionality Fully customizable Integration capability Smooth implementation Very responsive customer support (Review updated 12/30/18) Original Review 1/22/18: Very satisf...

Marketing Manager

The ability to have all departments up to speed on all Guest Events with up to the minute updating and Event status. All users, feel a sense of efficiency and expediency when monitoring each Event avoiding any interdepar...

Hotel Manager in San Jose (United States)

As with every company, there are minor learning curves when the application is new, but nothing the Nuvola team can not handle and iron out immediately during or shortly after implementation.

General Manager in Miami (United States)

I have not experience any issues while working with Nuvola. Their 24/7 customer service has always been impeccable. I would appreciate being able to instant messaging with guests - It seems that is a feature that is alm...

General Manager

Exporting work tickets through excel should be an easier process and the spreadsheets should come out cleaner.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The cloud-based Nuvola platform enhances every aspect of a hotel's operations while simultaneously enhancing the overall guest experience. In addition to guest messaging, the platform's capabilities to connect staff with guests and process service request ticketing are tools that enable hoteliers to...

by Amanda Tower (INTELITY) on October 26, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

In particular, the Nuvola integration with Intelity expands the platform's omni-channel guest messaging capabilities and provides a comprehensive integrated communications and optimization system. Nuvola's intuitive software allows hoteliers to offer their guests immediate access to staff through me...

by Amanda Tower (INTELITY) on October 26, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Like Intelity, Nuvola was built by hoteliers for hoteliers, and their first-hand understanding of day-to-day hotel operations and robust reporting capabilities strengthen a hotel's overall operations, staff accountability, and guest engagement for a more enhanced guest experience.

by Amanda Tower (INTELITY) on October 26, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Nuvola Alternatives

View Nuvola alternatives

Find the perfect fit

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GETTING STARTED

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Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Active Markets

MARKETS SERVED
  • Africa
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Costa Rica

30 Verified Nuvola Reviews

Likelihood to Recommend
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This vendor is 100% below the category average..

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This vendor has fewer recent reviews than average compared to other top Staff Collaboration Tools providers. It is advised that you ask for recent references before proceeding.

January 12, 2019

Nuvola (Staff App) Review: Respond quickly to any need we have

Chief Concierge from Luxury Hotels in Miami Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

What I like the most is how they can adapt so easy to my needs without any hesitation. And how they respond so quickly to any need we have.

What do you dislike or think could be improved?

All the requests I have been address so quickly to make the best software for my property.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 31, 2018

Nuvola (Staff App) Review: Nuvola state of the art Hospitality system

Controller from Branded Hotels in Miami Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

User friendly, very practical and accessible Functionality Fully customizable Integration capability Smooth implementation Very responsive customer support (Review updated 12/30/18) Original Review 1/22/...

What do you dislike or think could be improved?

Truly, at this point I do not see any areas of Nuvola product needing improvements. So far, Nuvola is the state of the art and top of the line hospitality system (Review updated 12/30/18) Original Review...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4.5

December 29, 2018

Nuvola (Staff App) Review: It’s an amazing software that truly helps with the communication between de (review updated 12/28/18) Nuvol...

Front Desk Agent from Luxury Hotels in Miami Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

It’s an amazing software that truly helps with the communication between departments. (review updated 12/28/18) It definitely provides great communication between all the departments. I can execute tas...

What do you dislike or think could be improved?

I can’t think of anything. They do a great job overall. From customer service to having a really intuitive platform. (review updated 12/28/18) I think the app functions can improve a little more, but f...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

December 29, 2018

Nuvola (Staff App) Review: I love the ease and functionality of the system, very easy to flow with it

Concierge from Hostels in Miami (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

I love the ease and functionality of the system, very easy to flow with it and the features are real practical. (Review updated 12/28/18) Original Review Left 12/26/18: Very useful and practical tool to ...

What do you dislike or think could be improved?

So far the features in it are right on point and their technical support is always ready to assist in a very efficient manner. (Review updated 12/28/18) Original Review Left 12/26/18: So far we are havin...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 29, 2018

Nuvola (Staff App) Review: Great product!

Operations from Luxury Hotels in Fort Lauderdale (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great product! User friendly and allows me to track service requests efficiently. Thanks Nuvola!

What do you dislike or think could be improved?

We love the features and their Customer Success team is always readily available

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 28, 2018

Nuvola (Staff App) Review: I love Nuvola

Rooms Division Manager from Branded Hotels in Naples (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

I love working with Nuvola staff. They are very efficient and super friendly. We use Nuvola at our hotel to report maintenance issues or housekeeping requests that guests might have. Since we have been us...

What do you dislike or think could be improved?

Having spelling check within "comment" field would be helpful to all of our staff.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (/room/month)

Recent News & Content

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Popular Nuvola (Staff App) Integrations

View all (16 Nuvola Integrations)