Shiji ReviewPro Guest Surveys

4.1 (18 REVIEWS)

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Shiji ReviewPro Guest Surveys

4.1 (18 REVIEWS)

Unranked in Guest Surveys & Feedback

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ReviewPro has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.1
Very Good
Ease of Use
4.2/5
Customer Support
3.9/5
ROI
3.8/5
Implementation
3.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Shiji ReviewPro Guest Surveys is the #9 most trending product in the Guest Surveys & Feedback category (out of 25) and the #664 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ReviewPro’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Shiji ReviewPro Guest Surveys
Founded in 1998 | Headquarters in Barcelona | 737 employees
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gather valuable insights by filtering your results based on PMS filters and analyse the feedback with powerful sentiment analysis technology. ​ Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data. The Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications. With a decade of experience and investment in innovation, we continue to be the benchmark of the industry. Together, we reimagine the digital guest experience. Join us.

Capabilities

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ReviewPro doesn’t have any benefits or use cases available

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Pricing Available By Request

ReviewPro has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

6 | Medium (25-74 room)

5 | Large (75-199 room)

14 | X-Large (200+ room)

Country

4 | Spain

4 | Egypt

2 | New Zealand

2 | United Kingdom

2 | United Arab Emirates

2 | Italy

2 | Mexico

1 | Singapore

1 | Sweden

1 | China

1 | Cambodia

1 | India

1 | Poland

1 | Malaysia

1 | Thailand

1 | South Africa

1 | Ireland

Type

13 | Resorts

12 | Boutiques

12 | Luxury Hotels

10 | City Center Hotels

8 | Bed & Breakfast & Inns

7 | Branded Hotels

6 | Limited Service & Budget Hotels

5 | Airport/Conference Hotels

2 | Casinos

2 | Extended Stay & Serviced Apartments

2 | RV Parks & Campgrounds

1 | Hostels

1 | Motels

Region

11 | Europe

6 | Asia Pacific

6 | Middle East

2 | North America

2 | Oceania

1 | Africa

Category

30 | Reputation Management

18 | Guest Surveys & Feedback

5 | Staff Collaboration Tools

Hotelier Rating

Excellent
18
Very Good
6
Average
3
Poor
1
Terrible
5

Property Size

  • X-Small (1)
  • Medium (6)
  • Large (5)
  • X-Large (14)

Country

  • Spain
    Spain
    (4)
  • Egypt
    Egypt
    (4)
  • New Zealand
    New Zealand
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Italy
    Italy
    (2)
  • Mexico
    Mexico
    (2)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • China
    China
    (1)
  • Cambodia
    Cambodia
    (1)
  • India
    India
    (1)
  • Poland
    Poland
    (1)
  • Malaysia
    Malaysia
    (1)
  • Thailand
    Thailand
    (1)
  • South Africa
    South Africa
    (1)
  • Ireland
    Ireland
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (11)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (6)
  • Africa
    Africa
    (1)
10

Flexible, easy to use and responds to customer needs

CX Manager from 500+ room Bed & Breakfast & Inn in Aberdeen (United Kingdom)

Verified
5 years ago
Customer Service, Flexibility, Ease of Use, Consistently under development to respond to customer needs.
Country United Kingdom
CX Manager
X-Large Hotel
4

Semantic. very inaccurate

Quality Improvement from 200 to 499 room Boutique in Subang Jaya (Malaysia)

Verified
5 years ago
GRI information vs competitor. I manage to compare the competitor performance vs my hotel. And knowing what is the strength and weaknesses about my own hotel vs compset.
Country Malaysia
Quality Improvement
X-Large Hotel
10

We received immediate action and reply when we need assistance from them

Assistance eCommerce Manager from 100 to 199 room City Center Hotel in Phnom Penh (Cambodia)

Verified
5 years ago
We received immediate action and reply when we need assistance from them. Appreciate for their helping.
Country Cambodia
Assistance eCommerce Manager
Large Hotel
0

Worst company I ever dealt with in my whole career

Hotel General Manager from 50-74 room Bed & Breakfast & Inn in Coleraine (United Kingdom)

Verified
5 years ago
This is the worst company I ever dealt with in my whole career, they are very good as selling the product and that's it, no support whatsoever, very rude team i'm actually bettering them for what they call outstanding invoices for services I never got.
Country United Kingdom
Hotel General Manager
Medium Hotel
9

Excellent tool for evaluating guest satisfaction

Director from 1 to 4 room Resort in Caorle (Italy)

Verified
5 years ago
I'm happy with the tool because it allows me to evaluate the path of the company that I manage and to evaluate the competition as a performa. I have a good direct dialogue with the customer.
Country Italy
Director
X-Small Hotel
9

The Accuracy

General Manager from 50-74 room Branded Hotel in Dubai (United Arab Emirates)

Verified
5 years ago
The accuracy of Executive summary report with ratings of all channels save my time heavily.
Country United Arab Emirates
General Manager
Medium Hotel
8

Unified feedback tool with great alerts

Director of Quality from 100 to 199 room Boutique in Malaga (Spain)

Verified
5 years ago
Ability to have all the information in the same tool and combine this information. I also like the alerts system.
Country Spain
Director of Quality
Large Hotel
8

Proactive team (translated from Spanish)

SALES DEPARTMENT from City Center Hotel in Sevilla (Spain)

Verified
5 years ago
The proactivity of the entire reviewpro team when developing new features. (translated from Spanish) La proactividad de todo el equipo de reviewpro a la hora de desarrollar nuevas funcionalidades.
Country Spain
SALES DEPARTMENT
9

ReviewPro sums everything for you in one place

Operations Manager from 200 to 499 room City Center Hotel in Stockholm (Sweden)

Verified
5 years ago
its good that it sums everything for you in one place and gives you an accurate read out.
Country Sweden
Operations Manager
X-Large Hotel
9

Easy to use and user friendly feedback tool

Quality and Brand Experience Manager from Luxury Hotel in Dubai (United Arab Emirates)

Verified
5 years ago
-It's great to have the feedback from guests compiled and compared in one place. The system is easy to use and user friendly, easy to explain to colleague's who are also utilizing the system.
Country United Arab Emirates
Quality and Brand Experience Manager
  • 1
  • 2

Expert Q&A and Partner Recommendations

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Support

Unverified

ReviewPro has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

80%

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