TrustYou (Guest Surveys)

4.5 (272 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Feray, Mano, Nadia + 7 more experts recommend TrustYou

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TrustYou (Guest Surveys)

4.5 (272 REVIEWS)

Ranked 1 (out of 26) in Guest Surveys & Feedback

2023 Finalist HotelTechAwards

Hoteliers voted TrustYou as the #2 Guest Surveys & Feedback provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Collect Guest Surveys to Improve Operations

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Ratings Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.4/5
ROI
4.2/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, TrustYou (Guest Surveys) is the #2 most trending product in the Guest Surveys & Feedback category (out of 26) and the #70 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted TrustYou as the #2 Guest Surveys & Feedback provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About TrustYou (Guest Surveys)
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
Through guest surveys, hotels can proactively solicit guest feedback to gain more insights into guest experiences, allowing you to make the right staff and procedural adjustments, and attain operational excellence. Automatically engage with guests to rate their pre-arrival, on-site, and post-stay experiences based on specific hotel categories. Collect valuable survey reviews to positively influence hotel rankings and ultimately increase revenue.

View website

Capabilities

Enhance Traveler Insights

Improve Brand Recognition

Collect Quantitative Results

Detect Key Trends

Increase Online Reviews

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

TrustYou Average TrustYou

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2

Success Stories

10

References

24

Featured Customers

Popularity by Segment

Size

13 | X-Small (1-9 room)

7 | Small (10-24 room)

48 | Medium (25-74 room)

91 | Large (75-199 room)

139 | X-Large (200+ room)

Country

44 | United States of America

25 | Switzerland

25 | Germany

19 | Indonesia

19 | Thailand

19 | Spain

18 | Egypt

13 | France

13 | India

10 | Austria

10 | Croatia

10 | Poland

9 | Malaysia

8 | United Arab Emirates

8 | Canada

7 | Australia

7 | Greece

7 | Turkey

7 | United Kingdom

7 | Vietnam

6 | Italy

5 | Morocco

5 | Hong Kong

4 | Singapore

4 | Philippines

4 | Ireland

3 | Brazil

3 | China

3 | Netherlands

3 | New Zealand

3 | Israel

3 | Czech Republic

2 | Cyprus

2 | Mexico

2 | Sri Lanka

2 | Namibia

2 | Macau

2 | Japan

2 | Fiji

2 | Portugal

2 | Aruba

2 | Mauritius

2 | Qatar

1 | Laos

1 | Paraguay

1 | Andorra

1 | Oman

1 | Montenegro

1 | Colombia

1 | Cambodia

1 | Togo

1 | Kenya

1 | Malta

1 | Cameroon

1 | Côte d'Ivoire

1 | Kazakhstan

1 | Romania

1 | South Africa

1 | Saudi Arabia

1 | Slovakia

1 | Bermuda

1 | Monaco

1 | Slovenia

1 | Myanmar

1 | Bosnia and Herzegovina

1 | Pakistan

1 | Suriname

1 | Russian Federation

Type

90 | Luxury Hotels

90 | Resorts

71 | Branded Hotels

50 | City Center Hotels

33 | Boutiques

30 | Bed & Breakfast & Inns

15 | Airport/Conference Hotels

14 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

10 | Vacation Rentals & Villas

8 | Hostels

5 | RV Parks & Campgrounds

3 | Motels

2 | Casinos

Region

155 | Europe

93 | Asia Pacific

54 | North America

41 | Middle East

14 | Africa

12 | Oceania

6 | South America

3 | Central America

Category

272 | Guest Surveys & Feedback

250 | Reputation Management

More Products by TrustYou

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Hotelier Rating

Excellent
279
Very Good
57
Average
23
Poor
16
Terrible
9

Property Size

  • X-Small (13)
  • Small (7)
  • Medium (48)
  • Large (91)
  • X-Large (139)

Country

  • United States of America
    United States of America
    (44)
  • Switzerland
    Switzerland
    (25)
  • Germany
    Germany
    (25)
  • Indonesia
    Indonesia
    (19)
  • Thailand
    Thailand
    (19)
  • Spain
    Spain
    (19)
  • Egypt
    Egypt
    (18)
  • France
    France
    (13)
  • India
    India
    (13)
  • Austria
    Austria
    (10)
  • Croatia
    Croatia
    (10)
  • Poland
    Poland
    (10)
  • Malaysia
    Malaysia
    (9)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Canada
    Canada
    (8)
  • Australia
    Australia
    (7)
  • Greece
    Greece
    (7)
  • Turkey
    Turkey
    (7)
  • United Kingdom
    United Kingdom
    (7)
  • Vietnam
    Vietnam
    (7)
  • Italy
    Italy
    (6)
  • Morocco
    Morocco
    (5)
  • Hong Kong
    Hong Kong
    (5)
  • Singapore
    Singapore
    (4)
  • Philippines
    Philippines
    (4)
  • Ireland
    Ireland
    (4)
  • Brazil
    Brazil
    (3)
  • China
    China
    (3)
  • Netherlands
    Netherlands
    (3)
  • New Zealand
    New Zealand
    (3)
  • Israel
    Israel
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Cyprus
    Cyprus
    (2)
  • Mexico
    Mexico
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • Namibia
    Namibia
    (2)
  • Macau
    Macau
    (2)
  • Japan
    Japan
    (2)
  • Fiji
    Fiji
    (2)
  • Portugal
    Portugal
    (2)
  • Aruba
    Aruba
    (2)
  • Mauritius
    Mauritius
    (2)
  • Qatar
    Qatar
    (2)
  • Laos
    Laos
    (1)
  • Paraguay
    Paraguay
    (1)
  • Andorra
    Andorra
    (1)
  • Oman
    Oman
    (1)
  • Montenegro
    Montenegro
    (1)
  • Colombia
    Colombia
    (1)
  • Cambodia
    Cambodia
    (1)
  • Togo
    Togo
    (1)
  • Kenya
    Kenya
    (1)
  • Malta
    Malta
    (1)
  • Cameroon
    Cameroon
    (1)
  • Côte d'Ivoire
    Côte d'Ivoire
    (1)
  • Kazakhstan
    Kazakhstan
    (1)
  • Romania
    Romania
    (1)
  • South Africa
    South Africa
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Slovakia
    Slovakia
    (1)
  • Bermuda
    Bermuda
    (1)
  • Monaco
    Monaco
    (1)
  • Slovenia
    Slovenia
    (1)
  • Myanmar
    Myanmar
    (1)
  • Bosnia and Herzegovina
    Bosnia and Herzegovina
    (1)
  • Pakistan
    Pakistan
    (1)
  • Suriname
    Suriname
    (1)
  • Russian Federation
    Russian Federation
    (1)

Region

  • North America
    North America
    (54)
  • Europe
    Europe
    (155)
  • Asia Pacific
    Asia Pacific
    (93)
  • Oceania
    Oceania
    (12)
  • Middle East
    Middle East
    (41)
  • South America
    South America
    (6)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (14)
8

COMMENT UPDATE DEADLINE

directrice from 50-74 room in Saint-Victor (France)

Verified
2 days ago
Being able to respond directly on the site saves time and allows all comments from all sites to be grouped together.
Country France
directrice
Medium Hotel
10

A GREAT partner to daily engage with Team to enhance Guests Experiences

Resident Manager from 500+ room Airport/Conference Hotel in (Thailand)

Verified
2 days ago
Easy usage. Simple. Straight forward. Dashboard is very efficient with an easy reading. AI reply is a great plus. Mobile phone make it even more easier.
Country Thailand
Resident Manager
X-Large Hotel
10

Guest Feedback

GEQ Manager from 200 to 499 room Resort in (Egypt)

Verified
3 days ago
Possibility to check guests feedback in details as survey gives the guests chance to share details of experience in specific categories
Country Egypt
GEQ Manager
X-Large Hotel
9

Good partner for ORM

Project Coordinator from 500+ room Branded Hotel in Wien (Austria)

Verified
5 days ago
Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.
Country Austria
Project Coordinator
X-Large Hotel
Vanessa from TrustYou replied
Hello! Thank you for your review. Reporting is key, so we're happy to see you find use in this feature! If you ever have questions or would like suggestions on comprehensive enterprise reporting, you can always reach out to [email protected].
9

We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provide.

Director E-Commerce from 500+ room Branded Hotel in Köln (Germany)

Verified
9 days ago
We started to use TrustYou already back in 2010 when the company still was a small startup company and Guest Reputation was a brand new thing in the hotel industry. We still work together with TrustYou because their products are still great and they have developed during the past 12 years. I really like the effort of TrustYou that they neve...
Country Germany
Director E-Commerce
X-Large Hotel
Vanessa from TrustYou replied
Hello! WOW, thank you so much for your glowing review. We're honored that you've been on this journey with us since the beginning and that we continuously provide you with the highest level of products and support. Thank you also for your suggestion in regards to the widgets - we will pass this along to our team for feedback!
8

Super visibility on reviews

Sous directeur from 75-99 room Branded Hotel in Aix-en-Provence (France)

Verified
10 days ago
Daily emails with the summary and in-depth analysis of the comments present on the platform. This helps us a lot in our work
Country France
Sous directeur
Large Hotel
10

Good to summarize guest experience from all portal and manage online reputation

General Manager from 200 to 499 room Luxury Hotel in Rovinj (Croatia)

Verified
10 days ago
We like the fact that you have a clear picture of where we stant online and how we do delivering quality.
Country Croatia
General Manager
X-Large Hotel
10

Guest Surveys & Feedback

Camp brand service quality director from 500+ room RV Parks & Campground in Buići (Croatia)

Verified
10 days ago
Kindness of support staff, speed of response to inquiries, quality analysis of guest satisfaction, sentiment, comparison, analytics, reports, speed of creating reports.
Country Croatia
Camp brand service quality director
X-Large Hotel
8

Simple

Hotel Manager from 100 to 199 room Luxury Hotel in Opatija (Croatia)

Verified
10 days ago
The customer friendly and simplicity of the program. It helps to faster the job and to be more efficient with guest reviews.
Country Croatia
Hotel Manager
Large Hotel
8

Experiencing timeously feedback from our guests.

Lodge Manager from 25-49 room in (Namibia)

Verified
11 days ago
Benefits in that we get feedback from our guests in a timely fasion. This gives us the opportunity to know where we fall short and need to improve, but also keep track of the good/quality service we offer.
Country Namibia
Lodge Manager
Medium Hotel
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  • 28

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Comprehensive Guest Feedback Analysis: TrustYou stands out for its ability to comprehensively analyze guest feedback from various online sources, providing actionable insights for hotels to enhance guest satisfaction. Unified Platform: The tool offers a unified platform for managing and responding to guest reviews across multiple channels, streamlining the hotel's reputation management process and ensuring a consistent and efficient approach. Advanced Sentiment Analysis: TrustYou utilizes advanced sentiment analysis technology to extract valuable insights from reviews, helping hotels understand guest sentiments, identify trends, and make informed decisions to improve overall guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

Multilingual Review Analysis: TrustYou distinguishes itself by offering advanced multilingual review analysis, allowing hotels to gain insights from reviews in various languages. This capability broadens the scope of understanding guest sentiments, especially in global hospitality settings.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Embrace TrustYou as a powerful tool for guest feedback analysis and reputation management. Leverage its multilingual capabilities and integrated features to gain comprehensive insights into guest sentiments. Proactively engage with guests through surveys and messaging, fostering a more personalized and responsive approach to enhance overall guest satisfaction.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 7 recommend
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Support

Verified Support

TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

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