TrustYou (Guest Surveys)
4.5 (272 REVIEWS)
Feray, Mano, Nadia + 7 more experts recommend TrustYou
Read RecommendationsTrustYou (Guest Surveys)
Ranked 1 (out of 26) in Guest Surveys & Feedback
Hoteliers voted TrustYou as the #2 Guest Surveys & Feedback provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldCollect Guest Surveys to Improve Operations
89% recommended by 358 hotels
Accor, Mandarin Oriental, Wyndham & 355 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, TrustYou (Guest Surveys) is the #2 most trending product in the Guest Surveys & Feedback category (out of 26) and the #70 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted TrustYou as the #2 Guest Surveys & Feedback provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Enhance Traveler Insights
Enhance Traveler Insights
Utilize Question Logic to Enhance Traveler Insights: Create personalized questions based on guest profiles, making the survey more relevant to each type of guest. Trigger or hide questions based on answers, assess customer loyalty, and receive the detailed feedback you need.
Improve Brand Recognition
Collect Quantitative Results
Detect Key Trends
Features
Survey Builder
Delivery Channels
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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References
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
"We use TrustYou’s da“ta points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Featured Customers
Popularity by Segment
Size
13 | X-Small (1-9 room)
7 | Small (10-24 room)
48 | Medium (25-74 room)
91 | Large (75-199 room)
139 | X-Large (200+ room)
Country
44 | United States of America
25 | Switzerland
25 | Germany
19 | Indonesia
19 | Thailand
19 | Spain
18 | Egypt
13 | France
13 | India
10 | Austria
10 | Croatia
10 | Poland
9 | Malaysia
8 | United Arab Emirates
8 | Canada
7 | Australia
7 | Greece
7 | Turkey
7 | United Kingdom
7 | Vietnam
6 | Italy
5 | Morocco
5 | Hong Kong
4 | Singapore
4 | Philippines
4 | Ireland
3 | Brazil
3 | China
3 | Netherlands
3 | New Zealand
3 | Israel
3 | Czech Republic
2 | Cyprus
2 | Mexico
2 | Sri Lanka
2 | Namibia
2 | Macau
2 | Japan
2 | Fiji
2 | Portugal
2 | Aruba
2 | Mauritius
2 | Qatar
1 | Laos
1 | Paraguay
1 | Andorra
1 | Oman
1 | Montenegro
1 | Colombia
1 | Cambodia
1 | Togo
1 | Kenya
1 | Malta
1 | Cameroon
1 | Côte d'Ivoire
1 | Kazakhstan
1 | Romania
1 | South Africa
1 | Saudi Arabia
1 | Slovakia
1 | Bermuda
1 | Monaco
1 | Slovenia
1 | Myanmar
1 | Bosnia and Herzegovina
1 | Pakistan
1 | Suriname
1 | Russian Federation
Type
90 | Luxury Hotels
90 | Resorts
71 | Branded Hotels
50 | City Center Hotels
33 | Boutiques
30 | Bed & Breakfast & Inns
15 | Airport/Conference Hotels
14 | Extended Stay & Serviced Apartments
11 | Limited Service & Budget Hotels
10 | Vacation Rentals & Villas
8 | Hostels
5 | RV Parks & Campgrounds
3 | Motels
2 | Casinos
Region
155 | Europe
93 | Asia Pacific
54 | North America
41 | Middle East
14 | Africa
12 | Oceania
6 | South America
3 | Central America
Category
272 | Guest Surveys & Feedback
250 | Reputation Management
More Products by TrustYou
Hotelier Rating
COMMENT UPDATE DEADLINE
directrice from 50-74 room in Saint-Victor (France)
A GREAT partner to daily engage with Team to enhance Guests Experiences
Resident Manager from 500+ room Airport/Conference Hotel in (Thailand)
Guest Feedback
GEQ Manager from 200 to 499 room Resort in (Egypt)
Good partner for ORM
Project Coordinator from 500+ room Branded Hotel in Wien (Austria)
We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provide.
Director E-Commerce from 500+ room Branded Hotel in Köln (Germany)
Super visibility on reviews
Sous directeur from 75-99 room Branded Hotel in Aix-en-Provence (France)
Good to summarize guest experience from all portal and manage online reputation
General Manager from 200 to 499 room Luxury Hotel in Rovinj (Croatia)
Guest Surveys & Feedback
Camp brand service quality director from 500+ room RV Parks & Campground in Buići (Croatia)
Simple
Hotel Manager from 100 to 199 room Luxury Hotel in Opatija (Croatia)
Experiencing timeously feedback from our guests.
Lodge Manager from 25-49 room in (Namibia)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Comprehensive Guest Feedback Analysis: TrustYou stands out for its ability to comprehensively analyze guest feedback from various online sources, providing actionable insights for hotels to enhance guest satisfaction. Unified Platform: The tool offers a unified platform for managing and responding to guest reviews across multiple channels, streamlining the hotel's reputation management process and ensuring a consistent and efficient approach. Advanced Sentiment Analysis: TrustYou utilizes advanced sentiment analysis technology to extract valuable insights from reviews, helping hotels understand guest sentiments, identify trends, and make informed decisions to improve overall guest experience.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Multilingual Review Analysis: TrustYou distinguishes itself by offering advanced multilingual review analysis, allowing hotels to gain insights from reviews in various languages. This capability broadens the scope of understanding guest sentiments, especially in global hospitality settings.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Embrace TrustYou as a powerful tool for guest feedback analysis and reputation management. Leverage its multilingual capabilities and integrated features to gain comprehensive insights into guest sentiments. Proactively engage with guests through surveys and messaging, fostering a more personalized and responsive approach to enhance overall guest satisfaction.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
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TrustYou Completes Management Buyout, Splits from Recruit Group
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1 year ago
TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
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4 years ago
Tried and True Strategies for Post-Stay Surveys: How to Collect More Positive Guest Feedback
Integrations
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TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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