TrustYou (Guest Surveys)

Ranked 2 (out of 26) in Guest Surveys & Feedback

Guest Surveys & Feedback

Collect Guest Surveys to Improve Staff Operations

Ratings Snapshot

Certificate of Excellence
Read 234 reviews
89%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #2 out of 26 in Guest Surveys & Feedback

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.4/5
Verified Customer Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 68 verified reviews
    92%
  • Luxury Hotels 47 verified reviews
    88%
  • City Center Hotels 27 verified reviews
    87%
  • Branded Hotels 23 verified reviews
    89%
  • Boutiques 18 verified reviews
    88%
  • Bed & Breakfast & Inns 15 verified reviews
    81%
  • Extended Stay & Serviced Apartments 11 verified reviews
    95%
  • Airport/Conference Hotels 8 verified reviews
    91%
  • Limited Service & Budget Hotels 8 verified reviews
    81%
  • Vacation Rentals & Villas 7 verified reviews
    83%
  • Hostels 3 verified reviews
    87%
  • RV Parks & Campgrounds 2 verified reviews
    85%
  • Casinos 2 verified reviews
    100%

TrustYou (Guest Surveys) Overview

TrustYou (Guest Surveys) Overview

Through guest surveys, hotels can proactively solicit guest feedback to gain more valuable insights into the opinions of their guests, allowing you to make the right staff and procedural adjustments, and attain operational excellence. Nearly half of all a hotel’s reviews will come from their own guest satisfaction survey, and the reviews collected on their own are statistically more positive. Au...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Product Modules
Live Experience Guest Messaging Software
ADD-ON
Emotion is the strongest driver of customer retention. A Live Experience solution provides an opportunity to create a personalized experience that evokes positive emotions, builds loyalty based on trust, increases response rate, and decreases hold times. TrustYou's Live Experience enables you to actively request feedback from your guests during the most crucial phase of the guest journey - at your property. This real-time feedback gives you a chance to listen and adjust right away.

Other Products by TrustYou

Integrates with

  • Property Management Systems
  • Reputation Management
  • Rate Shopping & Market Intelligence
Browse integrations (52 verified)

What customers love about TrustYou (Guest Surveys)

Like 89% recommend

Director of e-Commerce in (Slovenia)

The thing I like most about TrustYou's guest surveys is the flexibility to personalize the survey. I also really like the helpfulness of TrustYou's staff.

Corporate Quality Analyst in Sunnyvale (United States)

TrustYou's software provides quite exact semantic analysis, allows for very customizable tiles & reports and supports German language which we need

General Manager in Heiden (Switzerland)

- all reviews are found in one place - Easy to respond to and analyze - Possibility to create specific surveys made to measure for the hotel

E-business Manager in (Macau)

Survey serving a basic function at a very reasonable price. All information / fields are well clustered.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Very complete solutions that are very useful for hoteliers that want to improve the hotel's performance, namely price, reputation and guest experience. Each product is flexible enough to be implemented in any type/segment of hotels.

by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Well built solution, solid and easy to use, from independent hotels to big hotel chains. The teams gives all the support and training, make sure the hoteliers have the tools and knowledge to get the benefits from each solution.

by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

See a demo and try it. Ask for the functions that cover the needs you identified, as well as other topics that TrustYou can recommend to implement on your hotel(s). Ask for training to take the best out the solution.

by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022

See more answers (2)
User avatar image User avatar image User avatar image
Recommended by

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Clients & references

References & testimonials

Testimonial avatar
Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Goo...
Shanna Davis Marketing Manager at the Ayres Hotels
Testimonial avatar
We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...
Selim Imre Rooms Division Manager at the Aska Hotels Baran

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Case studies

Profile empty image

TrustYou doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Germany
  • Switzerland
  • Indonesia
  • Egypt
  • India
  • Spain
  • Thailand
  • France

234 Verified TrustYou Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

December 01, 2022

TrustYou (Guest Surveys) Review: Guest Surveys & Feedback

Sales Manager from Vacation Rentals & Villas in Milano (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

understand what the problems are and improve the service. it allows you to have a constant view of the progress of the service offered and to understand possible errors in time

What do you dislike or think could be improved?

nothing. it's already a great service, intuitive and easy to use tool. With a very good customer service, always ready to support the customer.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 01, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for your review. We appreciate your words of praise! It's always nice to see that n... 

December 01, 2022

TrustYou (Guest Surveys) Review: Professional & clear

Marketing from Other in Zürich (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very clear and user-friendly, modern. I like the easy handling. You can usually find what you are looking for straight away. Keep it up!

What do you dislike or think could be improved?

A multiproperty account would be nice. A log-in for (in our case) with 7 accounts would be an improvement suggestion/request. Otherwise very satisfied.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 01, 2022 Vanessa M. from TrustYou replied:
 Hello! 
Thank you for taking the time to leave us a review. We LOVE to see that you're able to find ... 

November 30, 2022

TrustYou (Guest Surveys) Review: Excellent communication, efficient service provided

Jefe de Recepción from City Center Hotels in Granada (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Without a doubt we want to claim the clarity in terms of information provided and predisposition to resolve all the doubts that arose.

What do you dislike or think could be improved?

On the part of the manager, continue like this with his great work, both commercial and technical, since he has managed to solve all our doubts and start our project.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 30, 2022 Vanessa M. from TrustYou replied:
 Hello! 
Thanks for leaving us a review. It's great to hear that the data provided is clear and can l... 

November 30, 2022

TrustYou (Guest Surveys) Review: Good partner for ORM

Project Coordinator from Branded Hotels in Wien (Austria)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.

What do you dislike or think could be improved?

The reporting system is good, but we would prefer a report with a good overall overview as a one-pager for all our locations

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3
arrow review On Nov 30, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for your review. Reporting is key, so we're happy to see you find use in this featu... 

November 29, 2022

TrustYou (Guest Surveys) Review: Helpful Platform

Marketing Communications Manager from Resorts in (Indonesia)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

It helps us to generate all reviews in one platform so it will be so much easier to track down and maintain the brand's reputation.

What do you dislike or think could be improved?

In some of the reviews or the system is not syncing well, so we find a lot of missing points and it affects the rate performance. It doesn't look good, especially if the company use the rate performance a...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Nov 30, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for leaving a review. We pride ourselves on our all-in-one platform so it's always ... 

November 29, 2022

TrustYou (Guest Surveys) Review: Easy, clear

Management Assistant from City Center Hotels in Nijmegen (Netherlands)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The collection of reviews in one overview, statistics and ease of responding. Also I had contact with Vlad the last few times and he responses quickly and adequately to my requests. Nice guy!

What do you dislike or think could be improved?

Removing example responses of other companies. Since there are many of them, some even specific to certain hotels, this is unhandy. Just maintaining our own would be better.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Nov 30, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thanks for your review. We are always thrilled to hear special employee recognition and we co... 

Pricing

Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
Less than $1000

Popular TrustYou (Guest Surveys) Integrations

View all (52 TrustYou Integrations)