Ranked 3 (out of 26) in Guest Surveys & Feedback
Guest Surveys & Feedback
Collect Guest Surveys to Improve Staff Operations
Ranked #3 out of 26 in Guest Surveys & Feedback
TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreThrough guest surveys, hotels can proactively solicit guest feedback to gain more valuable insights into the opinions of their guests, allowing you to make the right staff and procedural adjustments, and attain operational excellence. Nearly half of all a hotel’s reviews will come from their own guest satisfaction survey, and the reviews collected on their own are statistically more positive. Au...
TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.
89% recommend
Customer Experience Project Manager from Luxury Hotels
Very useful tool to centralize all reviews, monitor all e-reputation, keep track of improvement areas in hotels. Direct response features are the best.
Corporate Quality Manager
TY system is very useful for the hoteliers, especially for the companies running 3 and more hotels.
Customer Experience from Luxury Hotels
- Data analytics, especially at the portfolio level, is inflexible, resulting in a lot of manual work - Technology for text analytics is lagging behind; categories are too broad to enable operational actions; does not h...
Marketing from Vacation Rentals & Villas
- customers are sometimes not sure if rating 10 is good or very bad, so maybe link this system to grades in the specific country the customer comes from. We had some guests who got it wrong and we had to start the proce...
Area General Manager from Resorts
Provide free service on working with the template of its clients for guest surveys. Provide more detailed infographics on their analytics for Leaders of the organization's appreciation when a report needs to be present...
What does this product or service do well?
TrustYou Survey allows hotels to gather critical feedback at all stages of the guest journey. With this data, an informed hoteliers can ensure that they see that guests remain satisfied throughout/post their stay and are inclined to leave positive reviews.
by Tom Kirkham (SiteMinder) on December 11, 2019
What differentiates this product or service from the competition?
TrustYou Survey can start gathering feedback right away, reaching out to guests during and after their stay. Hotels can use the data gathered to improve their service delivery but TrustYou also helps improve a hotel's online reputation and ranking.
by Tom Kirkham (SiteMinder) on December 11, 2019
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
All hotels should care about their online reputation. While post-stay feedback is important, it's vital that you are listening to mid-stay feedback and taking relevant action so that those guests leave your property with an overall positive experience.
by Tom Kirkham (SiteMinder) on December 11, 2019
Publish surveys for maximum exposure and booking impact.
Get the valuable feedback you need to improve your guest experience.
This vendor is 6% below the category average..
December 27, 2021
Global CX Projects & Solutions Manager from Other in Issy-les-Moulineaux (France)
TrustYou Reputation Management Tool allowed our hotels to monitor their e-reputation on a daily basis with less efforts, the "easy-to-read" dashboards enable our network to focus on our guests pain points...
The reporting flexibility to explore custom touchpoints and keywords. The tool speed and performance on complex portfolios . (+100 hotels..) The Survey builder has limited display rules and parameters.
December 16, 2021
Quality & Processes Director from Other in Milano (Italy)
- Review to prioritize operational and service levels to improve guest experience and exceed expectations. - Manage the online reputation of the entire chain (hotels and restaurants) by offering a better...
1) Support customers in the correct reading and interpretation of monthly data both internally and competitors analysis and perhaps prepare a report for analyzes and outlooks dedicated to Senior Managemen...
December 16, 2021
Revenue Manager from Resorts in Scaglieri (Italy)
I like to have an account where i can controll all our properties review, and controll everyday the whole group web reputation
it would be great a conntection with our Channel Manager (Simplebooking or crm Fastreply), moreover i noticed thatsometimes some review are cancellled by the provider but in Trustyou they still has been c...
December 15, 2021
dgm from Limited Service & Budget Hotels in Katowice (Poland)
The website is very simple and clear to use. I can quickly check the scores of a selected category. I can create keys on the desktop myself.
To long time uploading comments an of course answer to them. Sometimes the comments are not fully loaded correctly ( incorrect translation )
December 15, 2021
General Manager from Other in Mariánské Lázně (Czech Republic)
- analyses wide range of different channels - recognises czech language - simple and transparent reporting - tailor made questionaires - very good support
Nothing essencial coming into my mind. Flexibility and cooperation in developing new tools (if necessary) is good. Customer support reacts promptly.
December 14, 2021
Sales Manager from Limited Service & Budget Hotels in Abidjan (Côte d'Ivoire)
* The detail of the dashboard with the different rebriques * The detail by category on the complaints and the compliments * The overview on the various opinions compiled
* Difficulty responding to reviews taken on google: Unable to respond to reviews from google, this sends me back to my own google account and not that of the hotel. This dramatically lowers the response r...
The Key to Reputation Success in 2021
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Front Office Manager from Resorts
1) Its easy to work with this platform as its absorb all the review from the OTA, and its very convenient for us to reply and look all the reviews without missing it any of it. 2) Regards on the figures reports are ve...