TrustYou (Guest Surveys)

4.5 (277 REVIEWS)

HTR Score icon
HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Feray, Mano, Nadia + 7 more experts recommend TrustYou

Read Recommendations
Product Banner
2024 Finalist HotelTechAwards

Hoteliers voted TrustYou as the #2 Guest Surveys & Feedback provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Collect Guest Surveys to Improve Operations

User avatar image User avatar image User avatar image

Ratings Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.4/5
ROI
4.2/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, TrustYou (Guest Surveys) is the #3 most trending product in the Guest Surveys & Feedback category (out of 25) and the #88 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted TrustYou as the #2 Guest Surveys & Feedback provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About TrustYou (Guest Surveys)
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
Through guest surveys, hotels can proactively solicit guest feedback to gain more insights into guest experiences, allowing you to make the right staff and procedural adjustments, and attain operational excellence. Automatically engage with guests to rate their pre-arrival, on-site, and post-stay experiences based on specific hotel categories. Collect valuable survey reviews to positively influence hotel rankings and ultimately increase revenue.

View website

Capabilities

Enhance Traveler Insights

Improve Brand Recognition

Collect Quantitative Results

Detect Key Trends

Increase Online Reviews

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

TrustYou Average TrustYou

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

3

Success Stories

10

References

21

Featured Customers

Popularity by Segment

Size

13 | X-Small (1-9 room)

8 | Small (10-24 room)

50 | Medium (25-74 room)

94 | Large (75-199 room)

137 | X-Large (200+ room)

Country

44 | United States of America

26 | Germany

25 | Switzerland

20 | Indonesia

19 | Thailand

19 | Spain

18 | Egypt

15 | France

13 | India

10 | Austria

10 | Croatia

10 | Poland

9 | Malaysia

8 | Australia

8 | United Arab Emirates

8 | Canada

7 | Greece

7 | Turkey

7 | United Kingdom

7 | Vietnam

6 | Italy

5 | Morocco

5 | Hong Kong

4 | Singapore

4 | Philippines

4 | Ireland

3 | New Zealand

3 | Cyprus

3 | China

3 | Netherlands

3 | Israel

3 | Brazil

3 | Czech Republic

2 | Sri Lanka

2 | Namibia

2 | Qatar

2 | Macau

2 | Mauritius

2 | Aruba

2 | Mexico

2 | Japan

2 | Portugal

2 | Fiji

1 | Malta

1 | Cameroon

1 | Cambodia

1 | Montenegro

1 | Oman

1 | Kenya

1 | Laos

1 | Paraguay

1 | Andorra

1 | Colombia

1 | Togo

1 | Côte d'Ivoire

1 | Kazakhstan

1 | Romania

1 | South Africa

1 | Saudi Arabia

1 | Slovakia

1 | Bermuda

1 | Monaco

1 | Slovenia

1 | Myanmar

1 | Bosnia and Herzegovina

1 | Pakistan

1 | Suriname

1 | Russian Federation

Type

93 | Luxury Hotels

90 | Resorts

72 | Branded Hotels

52 | City Center Hotels

34 | Boutiques

30 | Bed & Breakfast & Inns

18 | Extended Stay & Serviced Apartments

16 | Airport/Conference Hotels

12 | Limited Service & Budget Hotels

11 | Hostels

10 | Vacation Rentals & Villas

5 | RV Parks & Campgrounds

3 | Motels

2 | Casinos

Region

159 | Europe

94 | Asia Pacific

54 | North America

41 | Middle East

14 | Africa

13 | Oceania

6 | South America

3 | Central America

Category

277 | Guest Surveys & Feedback

251 | Reputation Management

More Products by TrustYou

/uploads/2018/01/feature-guest-surveys-trustyou-stars-google-push.png
https://ucarecdn.com/907e1229-6f66-4a7f-a180-17f7173a1c86/-/crop/1254x784/0,71/-/preview/

Hotelier Rating

Excellent
283
Very Good
58
Average
24
Poor
16
Terrible
9

Property Size

  • X-Small (13)
  • Small (8)
  • Medium (50)
  • Large (94)
  • X-Large (137)

Country

  • United States of America
    United States of America
    (44)
  • Germany
    Germany
    (26)
  • Switzerland
    Switzerland
    (25)
  • Indonesia
    Indonesia
    (20)
  • Thailand
    Thailand
    (19)
  • Spain
    Spain
    (19)
  • Egypt
    Egypt
    (18)
  • France
    France
    (15)
  • India
    India
    (13)
  • Austria
    Austria
    (10)
  • Croatia
    Croatia
    (10)
  • Poland
    Poland
    (10)
  • Malaysia
    Malaysia
    (9)
  • Australia
    Australia
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Canada
    Canada
    (8)
  • Greece
    Greece
    (7)
  • Turkey
    Turkey
    (7)
  • United Kingdom
    United Kingdom
    (7)
  • Vietnam
    Vietnam
    (7)
  • Italy
    Italy
    (6)
  • Morocco
    Morocco
    (5)
  • Hong Kong
    Hong Kong
    (5)
  • Singapore
    Singapore
    (4)
  • Philippines
    Philippines
    (4)
  • Ireland
    Ireland
    (4)
  • New Zealand
    New Zealand
    (3)
  • Cyprus
    Cyprus
    (3)
  • China
    China
    (3)
  • Netherlands
    Netherlands
    (3)
  • Israel
    Israel
    (3)
  • Brazil
    Brazil
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Sri Lanka
    Sri Lanka
    (2)
  • Namibia
    Namibia
    (2)
  • Qatar
    Qatar
    (2)
  • Macau
    Macau
    (2)
  • Mauritius
    Mauritius
    (2)
  • Aruba
    Aruba
    (2)
  • Mexico
    Mexico
    (2)
  • Japan
    Japan
    (2)
  • Portugal
    Portugal
    (2)
  • Fiji
    Fiji
    (2)
  • Malta
    Malta
    (1)
  • Cameroon
    Cameroon
    (1)
  • Cambodia
    Cambodia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Oman
    Oman
    (1)
  • Kenya
    Kenya
    (1)
  • Laos
    Laos
    (1)
  • Paraguay
    Paraguay
    (1)
  • Andorra
    Andorra
    (1)
  • Colombia
    Colombia
    (1)
  • Togo
    Togo
    (1)
  • Côte d'Ivoire
    Côte d'Ivoire
    (1)
  • Kazakhstan
    Kazakhstan
    (1)
  • Romania
    Romania
    (1)
  • South Africa
    South Africa
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Slovakia
    Slovakia
    (1)
  • Bermuda
    Bermuda
    (1)
  • Monaco
    Monaco
    (1)
  • Slovenia
    Slovenia
    (1)
  • Myanmar
    Myanmar
    (1)
  • Bosnia and Herzegovina
    Bosnia and Herzegovina
    (1)
  • Pakistan
    Pakistan
    (1)
  • Suriname
    Suriname
    (1)
  • Russian Federation
    Russian Federation
    (1)

Region

  • North America
    North America
    (54)
  • Europe
    Europe
    (159)
  • Asia Pacific
    Asia Pacific
    (94)
  • Oceania
    Oceania
    (13)
  • Middle East
    Middle East
    (41)
  • South America
    South America
    (6)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (14)

Hoteliers say

NEW AI Review summary

Hoteliers like TrustYou for its ability to collect and manage guest reviews across multiple online platforms, aiding in reputation management and customer satisfaction improvement. Users appreciate its comprehensive dashboard, which consolidates data for easier analysis and decision-making. The tool is particularly praised for its sentiment analysis and ability to compare performance against competitors. Key concerns involve the responsiveness and accuracy of the system, especially in terms of real-time updates and sentiment categorization. Improvements in UI, faster data syncing, and better integration with social media are also noted. Overall, TrustYou is seen as a valuable asset for enhancing service quality, boosting online reputation, and driving revenue growth through informed decision-making.

AI-generated from the text of customer reviews

Review Response Capabilities
User Interface
Comprehensive Dashboard
Survey Customization
Sentiment Analysis
Third-Party Integration
Competitor Comparison
Data Sync Speed
Mobile App
8

Good discovery

Directrice from 50-74 room Limited Service & Budget Hotel in Changé (France)

Verified
5 months ago
The ease of responding to customer comments without using various extranets, a real time saver for the team.
Country France
Directrice
Medium Hotel
10

Trust you is excellent!!!!

Operations Manager from 50-74 room Boutique in Larnaca (Cyprus)

Verified
6 months ago
TrustYou is the easiest way to check the reviews and the reports from dashboard , Competitors, volume, performance and response rate. Provides reliable service.
Country Cyprus
Operations Manager
Medium Hotel
7

Everything in one place

FOM from 100 to 199 room City Center Hotel in Dresden (Germany)

Verified
6 months ago
Seeing everything on one page, that there is a clear summary of all points, comparing to other hotels and seeing improvements for yourself
Country Germany
FOM
Large Hotel
10

Our experience with TRUSTYOU at the Campanile Bron Hotel

Adjoint de Direction from in Bron (France)

Verified
6 months ago
The TRUSTYOU service was extremely helpful for our Campanile Bron hotel. It allowed us to collect and manage customer reviews across many online platforms, which helped us improve our online reputation. Thanks to TRUSTYOU, we were able to respond quickly to customer comments and concerns, which strengthened our relationship with them. Addit...
Country France
Adjoint de Direction
9

Well the trust you scores not only share guest sentiment but iit highlights the over all experience and provides opportunity to frocus areas

Executive Housekeeper from 200 to 499 room Extended Stay & Serviced Apartment in Cairns City (Australia)

Verified
6 months ago
The most interesting is the comparision with the competetive hotel and dispolay the scores into each category and the filter it through the guest type and the service area
Country Australia
Executive Housekeeper
X-Large Hotel
8

COMMENT UPDATE DEADLINE

directrice from 50-74 room in Saint-Victor (France)

Verified
6 months ago
Being able to respond directly on the site saves time and allows all comments from all sites to be grouped together.
Country France
directrice
Medium Hotel
10

A GREAT partner to daily engage with Team to enhance Guests Experiences

Resident Manager from 500+ room Airport/Conference Hotel in (Thailand)

Verified
6 months ago
Easy usage. Simple. Straight forward. Dashboard is very efficient with an easy reading. AI reply is a great plus. Mobile phone make it even more easier.
Country Thailand
Resident Manager
X-Large Hotel
10

Guest Feedback

GEQ Manager from 200 to 499 room Resort in (Egypt)

Verified
6 months ago
Possibility to check guests feedback in details as survey gives the guests chance to share details of experience in specific categories
Country Egypt
GEQ Manager
X-Large Hotel
9

Good partner for ORM

Project Coordinator from 500+ room Branded Hotel in Wien (Austria)

Verified
6 months ago
Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.
Country Austria
Project Coordinator
X-Large Hotel
Vanessa from TrustYou replied
Hello! Thank you for your review. Reporting is key, so we're happy to see you find use in this feature! If you ever have questions or would like suggestions on comprehensive enterprise reporting, you can always reach out to [email protected].
9

We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provide.

Director E-Commerce from 500+ room Branded Hotel in Köln (Germany)

Verified
6 months ago
We started to use TrustYou already back in 2010 when the company still was a small startup company and Guest Reputation was a brand new thing in the hotel industry. We still work together with TrustYou because their products are still great and they have developed during the past 12 years. I really like the effort of TrustYou that they neve...
Country Germany
Director E-Commerce
X-Large Hotel
Vanessa from TrustYou replied
Hello! WOW, thank you so much for your glowing review. We're honored that you've been on this journey with us since the beginning and that we continuously provide you with the highest level of products and support. Thank you also for your suggestion in regards to the widgets - we will pass this along to our team for feedback!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 28

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Comprehensive Guest Feedback Analysis: TrustYou stands out for its ability to comprehensively analyze guest feedback from various online sources, providing actionable insights for hotels to enhance guest satisfaction. Unified Platform: The tool offers a unified platform for managing and responding to guest reviews across multiple channels, streamlining the hotel's reputation management process and ensuring a consistent and efficient approach. Advanced Sentiment Analysis: TrustYou utilizes advanced sentiment analysis technology to extract valuable insights from reviews, helping hotels understand guest sentiments, identify trends, and make informed decisions to improve overall guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

Multilingual Review Analysis: TrustYou distinguishes itself by offering advanced multilingual review analysis, allowing hotels to gain insights from reviews in various languages. This capability broadens the scope of understanding guest sentiments, especially in global hospitality settings.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Embrace TrustYou as a powerful tool for guest feedback analysis and reputation management. Leverage its multilingual capabilities and integrated features to gain comprehensive insights into guest sentiments. Proactively engage with guests through surveys and messaging, fostering a more personalized and responsive approach to enhance overall guest satisfaction.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 7 recommend
Recommended by
RecommendationAvatar
Feray Özcan Sales Director @ Mews
RecommendationAvatar
Mano Ladhar Global Partner Manager @ IDeaS
RecommendationAvatar
Nadia Petropoulou Partnerships Manager @ Cloudbeds
RecommendationAvatar
Pedro Ramos Director of Business Development @ Portuguese Hotel Association
RecommendationAvatar
Ana Ispas Professor @ Universitatea Transilvania din Brasov, Romania
RecommendationAvatar
Feray Özcan Sales Director @ Mews
RecommendationAvatar
Mano Ladhar Global Partner Manager @ IDeaS
RecommendationAvatar
Nadia Petropoulou Partnerships Manager @ Cloudbeds
RecommendationAvatar
Pedro Ramos Director of Business Development @ Portuguese Hotel Association
RecommendationAvatar
Ana Ispas Professor @ Universitatea Transilvania din Brasov, Romania
RecommendationAvatar
Daniela Stoehr Head of Marketing @ RateBoard
RecommendationAvatar
Leon Pijpers CMO @ RoomRaccoon
RecommendationAvatar
Tom Kirkham Program Lead @ SiteMinder
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS
RecommendationAvatar
Marius Donhauser Founder&CEO @ hotelkit
Are you a consultant or vendor that recommends TrustYou? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations

Support

Verified Support

TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .