TrustYou (Guest Surveys)

Ranked 3 (out of 26) in Guest Surveys & Feedback

Guest Surveys & Feedback

Collect Guest Surveys to Improve Staff Operations

Ratings Snapshot

Certificate of Excellence
Read 199 reviews
89%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 26 in Guest Surveys & Feedback

Ease of Use
4.4/5
ROI
4.1/5
Implementation
4.2/5
Customer Support
4.4/5
Verified Customer Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 55 verified reviews
    92%
  • Luxury Hotels 37 verified reviews
    87%
  • City Center Hotels 20 verified reviews
    85%
  • Branded Hotels 18 verified reviews
    87%
  • Boutiques 15 verified reviews
    87%
  • Bed & Breakfast & Inns 12 verified reviews
    80%
  • Extended Stay & Serviced Apartments 9 verified reviews
    94%
  • Limited Service & Budget Hotels 8 verified reviews
    81%
  • Airport/Conference Hotels 6 verified reviews
    90%
  • Vacation Rentals & Villas 4 verified reviews
    88%
  • Hostels 3 verified reviews
    87%
  • RV Parks & Campgrounds 2 verified reviews
    85%
  • Casinos 1 verified reviews
    100%

TrustYou (Guest Surveys) Overview

TrustYou (Guest Surveys) Overview

Through guest surveys, hotels can proactively solicit guest feedback to gain more valuable insights into the opinions of their guests, allowing you to make the right staff and procedural adjustments, and attain operational excellence. Nearly half of all a hotel’s reviews will come from their own guest satisfaction survey, and the reviews collected on their own are statistically more positive. Au...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Product Modules
Live Experience Guest Messaging Software
ADD-ON
Emotion is the strongest driver of customer retention. A Live Experience solution provides an opportunity to create a personalized experience that evokes positive emotions, builds loyalty based on trust, increases response rate, and decreases hold times. TrustYou's Live Experience enables you to actively request feedback from your guests during the most crucial phase of the guest journey - at your property. This real-time feedback gives you a chance to listen and adjust right away.

Other Products by TrustYou

Integrates with

  • Property Management Systems
  • Reputation Management
  • Rate Shopping & Market Intelligence
Browse integrations (52 verified)

What customers love about TrustYou (Guest Surveys)

Like 89% recommend

Director of e-Commerce in (Slovenia)

The thing I like most about TrustYou's guest surveys is the flexibility to personalize the survey. I also really like the helpfulness of TrustYou's staff.

Corporate Quality Analyst in Sunnyvale (United States)

TrustYou's software provides quite exact semantic analysis, allows for very customizable tiles & reports and supports German language which we need

General Manager in Heiden (Switzerland)

- all reviews are found in one place - Easy to respond to and analyze - Possibility to create specific surveys made to measure for the hotel

E-business Manager in (Macau)

Survey serving a basic function at a very reasonable price. All information / fields are well clustered.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

TrustYou Survey allows hotels to gather critical feedback at all stages of the guest journey. With this data, an informed hoteliers can ensure that they see that guests remain satisfied throughout/post their stay and are inclined to leave positive reviews.

by Tom Kirkham (SiteMinder) on December 11, 2019

Question:

What differentiates this product or service from the competition?

Answer:

TrustYou Survey can start gathering feedback right away, reaching out to guests during and after their stay. Hotels can use the data gathered to improve their service delivery but TrustYou also helps improve a hotel's online reputation and ranking.

by Tom Kirkham (SiteMinder) on December 11, 2019

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

All hotels should care about their online reputation. While post-stay feedback is important, it's vital that you are listening to mid-stay feedback and taking relevant action so that those guests leave your property with an overall positive experience.

by Tom Kirkham (SiteMinder) on December 11, 2019

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Recommended by

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Clients & references

References & testimonials

Testimonial avatar
Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Goo...
Shanna Davis Marketing Manager at the Ayres Hotels
Testimonial avatar
We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...
Selim Imre Rooms Division Manager at the Aska Hotels Baran

Featured partners

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Case studies

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TrustYou doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Switzerland
  • Indonesia
  • Germany
  • India
  • Egypt
  • Spain
  • Thailand
  • United Arab Emirates

199 Verified TrustYou Reviews

Likelihood to Recommend
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September 28, 2022

TrustYou (Guest Surveys) Review: Simple, clear tool with fast and efficient staff to help us and provide support! :)

Operations from Branded Hotels in San Sebastián de los Reyes (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Simple tool that allows us to quantify and receive the evaluations of all our clients in order to find the appropriate improvements.

What do you dislike or think could be improved?

Perhaps the copy of parameters when creating files, facilitates the work when we are going to create all our statistics.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Sep 29, 2022 Vanessa M. from TrustYou replied:
 Hello! 
Thank you for your review. Simplicity with results is what we strive for! Are you referring ... 

September 28, 2022

TrustYou (Guest Surveys) Review: Great UX experience.

Mkt manager from Bed & Breakfast & Inns in (Brazil)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very simple and intuitive plataform Great automizarion options Nice Dashboard with good options tô follow the tendences and the market

What do you dislike or think could be improved?

Connections for data base. Connections with CRm plataforms Tô work with the guest data base depending of the results form the reviews

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
4
arrow review On Sep 29, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for for taking the time to leave us a review. We always love to hear that our solut... 

September 27, 2022

TrustYou (Guest Surveys) Review: The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more...

Director from Other in Manitowish Waters (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- responsive to guest reviews and feedback- ability to make improvements to service or food from feedback received directly from customers from the trustyou tool - enhances our reputation via platforms ie...

What do you dislike or think could be improved?

its an excellent tool and I don't think there is anything to improve on it. We love working with trutyou

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 29, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thanks for your review. It's encouraging to see that we're providing you with the tools to ma... 

September 27, 2022

TrustYou (Guest Surveys) Review: We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provid...

Director E-Commerce from Other in Köln (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We started to use TrustYou already back in 2010 when the company still was a small startup company and Guest Reputation was a brand new thing in the hotel industry. We still work together with TrustYou be...

What do you dislike or think could be improved?

The Reporting mechanism + they should offer multiple Widget Solutions for customers in terms of styling and design. It is possible but customer need to order an external agency to program the widgets...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Sep 29, 2022 Vanessa M. from TrustYou replied:
 Hello! 
WOW, thank you so much for your glowing review. We're honored that you've been on this journ... 

September 24, 2022

TrustYou (Guest Surveys) Review: Uncomplicated good handling

Gastgeber from Boutiques in Altötting (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

You have the guest ratings at a glance and can then answer them collectively. The statistical evaluations are also very interesting

What do you dislike or think could be improved?

Unfortunately, I have not yet been able to answer google and tripadvisor with about trust you, but that can certainly be due to my lack of knowledge

Customer Support
4
Ease of Use
3
Value for money
3
Implementation
3
arrow review On Sep 26, 2022 Vanessa M. from TrustYou replied:
 Hello! 
Thank you for your review. We appreciate your positive feedback about our insightful statist... 

September 22, 2022

TrustYou (Guest Surveys) Review: Overview

Front Office Manager from Boutiques in Muttenz (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I appreciate the overview and the categories and the quick response to the reviews. The surveys to the guests are also uncomplicated.

What do you dislike or think could be improved?

The link to the portals is currently not working. The overview of the trustyou feedbacks could be improved if I answer them.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Sep 23, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for taking the time to leave us a review. It's great to see that you see our soluti... 

Pricing

Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
Less than $1000

Popular TrustYou (Guest Surveys) Integrations

View all (52 TrustYou Integrations)