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Ratings Snapshot
89%
Recommend
#2
Popularity index
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #2 out of 26 in Guest Surveys & Feedback
Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.4/5
Verified Customer Support
TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Most popular for
TrustYou (Guest Surveys) Overview
TrustYou (Guest Surveys) Overview
Through guest surveys, hotels can proactively solicit guest feedback to gain more valuable insights into the opinions of their guests, allowing you to make the right staff and procedural adjustments, and attain operational excellence. Nearly half of all a hotel’s reviews will come from their own guest satisfaction survey, and the reviews collected on their own are statistically more positive. Au...
About TrustYou View website
Founded in 2008 | Headquarters in München Germany | 170 employeesTrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.
Product Modules
Live Experience
Guest Messaging Software
ADD-ON
Emotion is the strongest driver of customer retention. A Live Experience solution provides an opportunity to create a personalized experience that evokes positive emotions, builds loyalty based on trust, increases response rate, and decreases hold times. TrustYou's Live Experience enables you to actively request feedback from your guests during the most crucial phase of the guest journey - at your property. This real-time feedback gives you a chance to listen and adjust right away.
Other Products by TrustYou
1/5
Integrates with
- Property Management Systems
- Reputation Management
- Rate Shopping & Market Intelligence
Need a custom integration?
What customers love about TrustYou (Guest Surveys)
89% recommend
Corporate Quality Analyst in Sunnyvale (United States)
TrustYou's software provides quite exact semantic analysis, allows for very customizable tiles & reports and supports German language which we need
General Manager in Heiden (Switzerland)
- all reviews are found in one place - Easy to respond to and analyze - Possibility to create specific surveys made to measure for the hotel
E-business Manager in (Macau)
Survey serving a basic function at a very reasonable price. All information / fields are well clustered.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Very complete solutions that are very useful for hoteliers that want to improve the hotel's performance, namely price, reputation and guest experience. Each product is flexible enough to be implemented in any type/segment of hotels.
by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
Well built solution, solid and easy to use, from independent hotels to big hotel chains. The teams gives all the support and training, make sure the hoteliers have the tools and knowledge to get the benefits from each solution.
by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
See a demo and try it. Ask for the functions that cover the needs you identified, as well as other topics that TrustYou can recommend to implement on your hotel(s). Ask for training to take the best out the solution.
by Pedro Ramos (Portuguese Hotel Association) on November 24, 2022
See more answers (2)
Recommended by
Pedro Ramos
Director of Business Development @ Portuguese Hotel Association
Ana Ispas
Professor @ Universitatea Transilvania din Brasov, Romania
Ana Ispas
Professor @ Universitatea Transilvania din Brasov, Romania
Features
Clients & references
References & testimonials
Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Goo...
We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...
Featured partners
Case studies
TrustYou doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Germany
- Switzerland
- Indonesia
- Egypt
- India
- Spain
- Thailand
- France
December 01, 2022
TrustYou (Guest Surveys) Review: Guest Surveys & Feedback
Sales Manager from Vacation Rentals & Villas in Milano (Italy)
Recommend
9/10
What do you like most?
understand what the problems are and improve the service. it allows you to have a constant view of the progress of the service offered and to understand possible errors in time
What do you dislike or think could be improved?
nothing. it's already a great service, intuitive and easy to use tool. With a very good customer service, always ready to support the customer.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Dec 01, 2022 Vanessa M. from TrustYou replied:
December 01, 2022
TrustYou (Guest Surveys) Review: Professional & clear
Marketing from Other in Zürich (Switzerland)
Recommend
10/10
What do you like most?
Very clear and user-friendly, modern. I like the easy handling. You can usually find what you are looking for straight away. Keep it up!
What do you dislike or think could be improved?
A multiproperty account would be nice. A log-in for (in our case) with 7 accounts would be an improvement suggestion/request. Otherwise very satisfied.
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
On Dec 01, 2022 Vanessa M. from TrustYou replied:
Hello! Thank you for taking the time to leave us a review. We LOVE to see that you're able to find ...
November 30, 2022
TrustYou (Guest Surveys) Review: Excellent communication, efficient service provided
Jefe de Recepción from City Center Hotels in Granada (Spain)
Recommend
10/10
What do you like most?
Without a doubt we want to claim the clarity in terms of information provided and predisposition to resolve all the doubts that arose.
What do you dislike or think could be improved?
On the part of the manager, continue like this with his great work, both commercial and technical, since he has managed to solve all our doubts and start our project.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Nov 30, 2022 Vanessa M. from TrustYou replied:
Hello! Thanks for leaving us a review. It's great to hear that the data provided is clear and can l...
November 30, 2022
TrustYou (Guest Surveys) Review: Good partner for ORM
Project Coordinator from Branded Hotels in Wien (Austria)
Recommend
9/10
What do you like most?
Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.
What do you dislike or think could be improved?
The reporting system is good, but we would prefer a report with a good overall overview as a one-pager for all our locations
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3
On Nov 30, 2022 Vanessa M. from TrustYou replied:
Hello! Thank you for your review. Reporting is key, so we're happy to see you find use in this featu...
November 29, 2022
TrustYou (Guest Surveys) Review: Helpful Platform
Marketing Communications Manager from Resorts in (Indonesia)
Recommend
7/10
What do you like most?
It helps us to generate all reviews in one platform so it will be so much easier to track down and maintain the brand's reputation.
What do you dislike or think could be improved?
In some of the reviews or the system is not syncing well, so we find a lot of missing points and it affects the rate performance. It doesn't look good, especially if the company use the rate performance a...
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
On Nov 30, 2022 Vanessa M. from TrustYou replied:
Hello! Thank you for leaving a review. We pride ourselves on our all-in-one platform so it's always ...
November 29, 2022
TrustYou (Guest Surveys) Review: Easy, clear
Management Assistant from City Center Hotels in Nijmegen (Netherlands)
Recommend
8/10
What do you like most?
The collection of reviews in one overview, statistics and ease of responding. Also I had contact with Vlad the last few times and he responses quickly and adequately to my requests. Nice guy!
What do you dislike or think could be improved?
Removing example responses of other companies. Since there are many of them, some even specific to certain hotels, this is unhandy. Just maintaining our own would be better.
Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a
On Nov 30, 2022 Vanessa M. from TrustYou replied:
Hello! Thanks for your review. We are always thrilled to hear special employee recognition and we co...
Pricing
Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
Less than $1000
Recent News & Content
Recent articles
Recent press releases
Resources & reports
TrustYou doesn’t have any free e-books or reports available
Popular TrustYou (Guest Surveys) Integrations
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Director of e-Commerce in (Slovenia)
The thing I like most about TrustYou's guest surveys is the flexibility to personalize the survey. I also really like the helpfulness of TrustYou's staff.