Collect Guest Surveys to Improve Operations
VenueLytics Feedback (by Sojern)
0.0 (0 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
VenueLytics Feedback (by Sojern)
Unranked in Guest Surveys & Feedback
In-Stay Guest Feedback with Rapid Response, in minutes, not days!
99% recommended by 14 hotels
More than 50% of VenueLytics (acq. Sojern)’s reviews come from United States of America.
Ratings Summary
Terrible
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, VenueLytics Feedback (by Sojern) is the #9 most trending product in the Guest Surveys & Feedback category (out of 26) and the #604 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVenueLytics (acq. Sojern)’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About VenueLytics Feedback (by Sojern)
Founded in 2017 | Headquarters in Palo Alto (United States) | 514 employees
VenueLytics leads the hospitality industry with Reputation Management & In-Stay Guest Feedback with Rapid Response. VenueLytics provides Relevant Real-Time, In-Stay Guest Survey & Response. By gaining immediate knowledge of guest concerns, hotels have the ability to respond in minutes, not days. This enables hotels to pre-empt and ELIMINATE NEGATIVE ONLINE GUEST REVIEWS and improve overall guest satisfaction. In addition, VenueLytics consolidates all major OTA and other guest review sites so hotels can manage and respond to online reviews directly from the VenueLytics platform. Using these capabilities hotels, including the largest hotel operator in the country of Mexico, have been able to increase NPS by over 25%. VenueLytics also provides Pre-Stay & Post-Stay Survey capabilities.
Capabilities
VenueLytics (acq. Sojern) doesn’t have any benefits or use cases available
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Pricing
Pricing Available By Request
VenueLytics (acq. Sojern) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
How many rooms does your hotel have?
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare VenueLytics (acq. Sojern) to Top Alternatives
Collect Feedback at Every Touchpoint in the Guest Journey
Guarantee that every guest leaves satisfied.
Want to find out if VenueLytics (acq. Sojern) is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
It looks like VenueLytics (acq. Sojern) is not recommended by any hotels
Check out the top 10 most recommended VenueLytics (acq. Sojern) alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Venuelytics is an advanced suite of solutions focused on enhancing guest experience and driving higher revenue at properties all around the world. What makes Venuelytics set apart from the pack is its innovative technology than is proven and with strong facts that support the value it bring. Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform.
Showing all answers to: "What does this product or service do well?"
Venuelytics is an advanced suite of solutions focused on enhancing guest experience and driving higher revenue at properties all around the world.
What makes Venuelytics set apart from the pack is its innovative technology than is proven and with strong facts that support the value it bring. Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform.
The best new technology platform of 2022. The consolidation of 4-5 other known tools into one with more revenue driving capabilities & the cost savings is huge! I also like how proactive the tool Is when it comes to catching negative experiences while it’s happening before the review gets posted online. This In stay communication is what will save the hotels a lot of money down the line. When a negative review hits review sites, it is too late and will cost so much more to rectify. The virtual concierge is another component that I think is very beneficial not only for boutique hotels but also, luxury and limited service.
VenueLytics provides an excellent opportunity for the hospitality sector to embrace guest engagement. Their platform is uniquely designed to improve the guest experience through real-time data & AI concierge & messaging services. VenueLytics adds useful technology to a hotelier’s toolkit and is the clear choice for streamlining reputation management and building ancillary revenue streams.
This product is a powerful platform to help hotels optimize their performance. It leverages data from the PMS and other sources and puts it to work to drive more direct bookings and more. The AI is very powerful in bringing powerful analtyics to help hoteliers drive more revenues and improve the guest experience.
Increases Guest Engagement by providing Real-Time Guest Response. Be an all-hours concierge from check-in to check-out. Reduce front desk calls by immediately responding to the most commonly asked questions. Address guest’s needs such as, room service, nearby attraction recommendations, or added-value services.
Question:
What differentiates this product or service from the competition?
Answer:
Venuelytics offers a modern product that is fully integrated and that provides a great return in the investment. The team at Venuelytics is always looking at different way to continuously improve their product. Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform.
Showing all answers to: "What differentiates this product or service from the competition?"
Venuelytics offers a modern product that is fully integrated and that provides a great return in the investment. The team at Venuelytics is always looking at different way to continuously improve their product. Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform.
The tool is great and the reporting dashboard alone is beneficial to operations and owners. The one area that I would say (which I know they are working on) is a fully integrated spa solution for upsell and communication. Currently the spa tools in market are not great. Although this tool connects to it, I think there are opportunities for further invention.
They provide a single, cohesive guest management platform with an extensive data layer and clear, concise reporting. The ability to offer customizable products such as AI concierge, touchless entry, guest messaging services, and more allows VenueLytics to build tailored solutions for a hotelier’s needs. We believe they can drive immediate, substantial value from Day One.
All the data analytics byou get to then take actional measures to move the needle in optimizing the performance of hotels and resorts. This product replaces nealry four in the market and is more competitively priced. It pays for itself that's why we recommend this to all of our hotelier clients.
It's a comprehensive platform which covers all aspects of customer management. Also, Venulytics listened to our requirements and tailored solution to meet our need of multiple properties portfolio which helps us to monitor complete portfolio from a single account.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform and should be on any hoteliers short list when selecting new digital experience solutions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform and should be on any hoteliers short list when selecting new digital experience solutions.
The tool is great and the reporting dashboard alone is beneficial to operations and owners. Is when it comes to catching negative experiences while it’s happening before the review gets posted online. This In stay communication is what will save the hotels a lot of money down the line.
Request a short demo via their website! The time commitment is minimal and seeing VenueLytics’ reporting on guest activity & engagement opens your mind to the possibilities provided by their platform.
Try it and you'll see the results, the ROI right away. The platform is so competitively priced and is easy to use. It takes a day to get it setup and running. The analytics dashboard is very intutite and easy to understand. It gives you the data to take action to optimize the performance of your hotel.
In today's customer centric hospitality business model every hotel needs to invest in a tool that will help them understand the pulse of their customers. Venulytics is that application - it provides comprehensive coverage across multiple facets of customer engagement, experience and satisfaction.
Recommended by
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
Danushka Decker
Founder
@
RevPlus
Josh Beckwith
Managing Director, Global Strategic Accounts
@
Sojern
Alpa Patel
Founder & CEO
@
Spaceez
Romal Jayswal
CEO
@
Predictive Minds
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
Danushka Decker
Founder
@
RevPlus
Josh Beckwith
Managing Director, Global Strategic Accounts
@
Sojern
Alpa Patel
Founder & CEO
@
Spaceez
Romal Jayswal
CEO
@
Predictive Minds
Are you a consultant or vendor that recommends VenueLytics (acq. Sojern)?
Leave a recommendation
Integrations
Need help with an integration?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
SiteMinder
92% recommended by 1795 hotels |
Channel Managers
|
|
|
Oracle Hospitality
90% recommended by 468 hotels |
Property Management Systems
|
|
|
Mews
91% recommended by 415 hotels |
Property Management Systems
|
|
|
Stayntouch
93% recommended by 132 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Sabre yet.
Sabre
85% recommended by 117 hotels |
Channel Managers
|
|
|
This integration hasn’t been verified by InnQuest yet.
InnQuest
85% recommended by 109 hotels |
Property Management Systems
|
|
|
Sojern
96% recommended by 102 hotels |
Digital Marketing Agencies
|
|
|
Visual Matrix PMS
89% recommended by 84 hotels |
Hotel Management Software
|
|
|
Maestro PMS
87% recommended by 39 hotels |
Property Management Systems
|
|
|
HotelKey
91% recommended by 31 hotels |
Property Management Systems
|
Support
Unverified
VenueLytics (acq. Sojern) has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
TrustYou
Guest Surveys & Feedback
4.4 (367 REVIEWS)
Benbria
Guest Surveys & Feedback
Flexkeeping
Guest Surveys & Feedback
4.9 (155 REVIEWS)
SPONSORED
Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.
Learn More
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Sponsored by
Medallia
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .