Accounting software and service to power hospitality company performance
myDocs by MDO (myDigitalOffice)
4.5 (104 REVIEWS)
HT Score
41 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
myDocs by MDO (myDigitalOffice)
Ranked 5 (out of 35) in Finance & Accounting Software
Digital Access to All Your Hotel Documents
89% recommended by 102 hotels
More than 50% of MDO’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.4/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, myDocs by MDO (myDigitalOffice) is the #9 most trending product in the Finance & Accounting Software category (out of 35) and the #744 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMDO’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About myDocs by MDO (myDigitalOffice)
Founded in 2015 | Headquarters in Bethesda (United States) | 277 employees
myDocs by MDO allows hotel operators to adopt a standardized paperless night audit process that centralizes access to key documents, ensures audit compliance, and reduces their environmental footprint.
Capabilities
Centralized Access to Data
Centralized Access to Data
Store all of your hotel’s daily reports in a secure cloud environment that is indexed for instant access by key stakeholders across departments.
Eliminate Paper Processes
Eliminate Paper Processes
Eliminate the practice of printing and storing end-of-day reports, saving significant paper and ink costs as well as drive your Corporate Social Responsibility efforts.
Audit Compliance Tracking
Audit Compliance Tracking
Adopt signature workflows and audit compliance monitoring, which automatically identifies missing reports and signatures.
Night Audit Standardization
Night Audit Standardization
Implement a standard night audit process across each property in your portfolio, irrespective of brand affiliation.
Features
Accounting
4/5 features
Forecasting & Budgeting
4/5 features
Reporting
4/5 features
Compliance & Tax
4/5 features
Data Management & Integration
4/5 features
Pricing
Pricing Available By Request
MDO has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare MDO to Top Alternatives
Next generation cloud based hospitality accounting software.
One Solution. Built for Hotels.
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Popularity by Segment
Size
2 | X-Small (1-9 room)
5 | Medium (25-74 room)
37 | Large (75-199 room)
46 | X-Large (200+ room)
Country
94 | United States of America
10 | Canada
3 | United Arab Emirates
1 | Thailand
1 | Australia
1 | Singapore
1 | Hong Kong
1 | Sri Lanka
1 | China
1 | Russian Federation
Type
71 | Branded Hotels
31 | Bed & Breakfast & Inns
24 | Limited Service & Budget Hotels
11 | Airport/Conference Hotels
10 | City Center Hotels
9 | Extended Stay & Serviced Apartments
9 | Motels
9 | Resorts
8 | Boutiques
7 | Luxury Hotels
5 | RV Parks & Campgrounds
2 | Hostels
1 | Vacation Rentals & Villas
Region
104 | North America
5 | Asia Pacific
3 | Middle East
1 | Europe
1 | Oceania
Category
104 | Finance & Accounting Software
11 | Business Intelligence
Hotelier Rating
10
Best option out there! Dont let this pass you by
Controller from 200 to 499 room Branded Hotel in San Antonio (United States of America)
Verified
2 years ago
The ability to pull up reports and reprint for any day is such an awesome feature. I can remotely pull documents from any computer and while I'm working from home. Never skip a beat with the Digital Office
United States of America
United States of America
Controller
X-Large Hotel
10
WOW That Was Easy
General Manger from 200 to 499 room Branded Hotel in Richardson (United States of America)
Verified
2 years ago
We deployed the digital office solution to capture all our reporting files that were previously printed daily. We have since gone from printing about 500-700 pages a day to printing nothing because all these reports are now stored in the cloud as PDF documents.
This platform pays for it self with the savings in paper, toner, printer rep...
United States of America
United States of America
General Manger
X-Large Hotel
10
Excellent company to work with
VP Of Internal Audit from 100 to 199 room Branded Hotel in West Palm Beach (United States of America)
Verified
2 years ago
I really appreciate the personalized service! The MDO team always goes out of their way to make sure we are satisfied! Any issues are fixed quickly. The paperless night audit system is easy to use and understand. It's a great product! It saves a lot of time with document sharing.
United States of America
United States of America
VP Of Internal Audit
Large Hotel
10
Outstanding Customer Support
Director of Business Operations from 100 to 199 room Bed & Breakfast & Inn in SeaTac (United States of America)
Verified
2 years ago
The bi-weekly check-ins and support team that goes above and beyond what you would normally expect from a tech company.
United States of America
United States of America
Director of Business Operations
Large Hotel
10
MDO is EXCELLENT
Regional Manager Internal Control at Marriott International from 500+ room Branded Hotel in Rosemont (United States of America)
Verified
2 years ago
MDO is easy to understand and to navigate. It is an excellent tool that can be customized to retain documents, to document electronic evidence of review, to monitor compliance, and to perform remote audits from a simple to a very complex accounting environment. Most importantly, it is fully supported by friendly and professionally team.
United States of America
United States of America
Regional Manager Internal Control at Marriott International
X-Large Hotel
10
Above and Beyond
Financial Manager from 500+ room in Houston (United States of America)
Verified
2 years ago
Our management group has been with myDigitalOffice for many years now. What I can say, is they are constantly evolving with the needs of the industry. Very in touch with what it takes to keep with the latest technology data trends in hospitality. If there is an issue, which is rare, their support staff is always quick to resolve, and ext...
United States of America
United States of America
Financial Manager
X-Large Hotel
8
Innovative Solutions, Customer Focused & Environmentally Friendly Company
Manager of Internal Controls/ Hotel Operations from 50-74 room Boutique in Charlotte (United States of America)
Verified
2 years ago
MDO has greatly assisted our company with reducing our carbon footprint and with helping us save money through the use of their MDO platform for electronic document storage.
Customer service is fast and friendly.
Leadership team is dedicated to continuous improvement with the platform and meeting our business needs through development o...
United States of America
United States of America
Manager of Internal Controls/ Hotel Operations
Medium Hotel
10
Significantly increase your efficiency in making decisions for your hotels
Managing Partner from 200 to 499 room Limited Service & Budget Hotel in Orange (United States of America)
Verified
2 years ago
Their leadership team is responsive, attuned, and incredible helpful. They live out the hospitality values in the customer service they provide to each of our hotels. It's clear that they want you to be successful. MDO has made it easy to look at performance across our portfolio. The daily emails, customizable dashboard, and MAPP intellig...
United States of America
United States of America
Managing Partner
X-Large Hotel
10
Everything in one place.
General Manager from 100 to 199 room Bed & Breakfast & Inn in Charleston (United States of America)
Verified
2 years ago
The customizable dashboard allows me to save time. The paperless night audit feature reduces costs and allows me to retrieve data with ease. The paperless audit has made me more efficient and has helped free up more time to lead my team and engage with my guests.
United States of America
United States of America
General Manager
Large Hotel
10
MDO is a gamechanger
CAO from 100 to 199 room Bed & Breakfast & Inn in Milwaukee (United States of America)
Verified
2 years ago
MDO is a gamechanger. We started with them years ago when we implemented their document management and digital night audit platform. The direct savings from eliminating paper, toner, and physical storage costs was instant. But the sustainability impact, digital access to reports, and other automation efficiencies gained have been invaluable...
United States of America
United States of America
CAO
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
myDigitalOffice systems automates our workflow in an extremely efficient manner with accurate reporting across all of our projects and various systems and it allowed us to work smarter and not harder while driving revenue and growth.
Showing all answers to: "What does this product or service do well?"
myDigitalOffice systems automates our workflow in an extremely efficient manner with accurate reporting across all of our projects and various systems and it allowed us to work smarter and not harder while driving revenue and growth.
It's great to have a reliable and responsive partner with a solution that organizes information in meaningful ways and helps our clients understand business performance so they can make informed decisions.
myDigitalOffice is a progressive vendor with solutions that increase hotel operations efficiency and reduce costs. Specifically, their products streamline back office operations and save hotels time and money with their daily night audit pack storage.
When working vendor to vendor, it is great when there is a consistent and standard approach for transferring data, and we have that with myDigitalOffice. Having access to reliable revenue and statistics is very helpful for our end users when they look to make labor decisions.
Ease of integration has been a strong point of our work with My Digital Office. MDO has been working hard to get difficult-to-obtain data from sources that are notoriously difficult to work with. If they hit a roadblock, that doesn't stop them, they just quickly ideate and pivot to see the goal through. Their team is a pleasure to work with.
Question:
What differentiates this product or service from the competition?
Answer:
This product was so efficient that it allowed our staff to be more productive in other core areas of hospitality. The customer service that we received from myDigitalOffice was top notch and they assisted us whenever we needed.
Showing all answers to: "What differentiates this product or service from the competition?"
This product was so efficient that it allowed our staff to be more productive in other core areas of hospitality. The customer service that we received from myDigitalOffice was top notch and they assisted us whenever we needed.
Hoteliers typically multi-task and as a result have so little time to invest in any particular project. myDigital Office enables save them time to by gathering the right data and presenting it in a way that is clear and concise.
myDigitalOffice is always very helpful. They are quick to respond to their customers and vendors needs. Their staff are friendly and easy to work with. They are very knowledgeable and unlike other vendors they get straight to the answer without wasting time.
While the different data points in our world may be similar across competitors, the speed and ease that we can get this data for new customers can be really beneficial. It is always nice to wow a customer with getting everything working without a number of hoops to jump through.
MDO's agile and innovative team sets them far above the competition. With our ongoing project, we've been asked to go where few, if anyone, has gone before regarding data integrations for a revenue management platform. Their team has moved the project forward, really thinking outside the box to deliver on the assignments.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This product was so efficient that it allowed our staff to be more productive in other core areas of hospitality. The customer service that we received from myDigitalOffice was top notch and they assisted us whenever we needed.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This product was so efficient that it allowed our staff to be more productive in other core areas of hospitality. The customer service that we received from myDigitalOffice was top notch and they assisted us whenever we needed.
Integrations can be time consuming, cumbersome with much trial and error. In my experience with myDigitalOffice, I can't even recall hearing about the integration which is a very positive thing. It basically means that it was that easy. Feedback from the clients have been overwhelmingly positive as well.
I highly recommend hotelier's consider the myDigitalOffice product myDocs for paperless night audit to help organize all the complex information from multiple properties and systems in a way that is meaningful for operations to make educated decisions and operate efficiently .
From what I can speak to specifically, we have had great interactions when it comes to integration with our system. As this is important in keeping hotel systems aligned, it is important that it does not delay other efforts.
If you want innovation and customization these are the folks for you. The MDO team works overtime to obtain and generate data just for their customer, taking many unique routes to create exactly what the customer is looking for.
Recommended by
Brent Tinter
VP
@
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Chris McKenzie
Director of Sales, North America
@
protel
Bethany Daniel
Strategic Account Executive
@
Sertifi
Matt Saeger
Vice President of Customer Success
@
Hotel Effectiveness
Sam Johnson
Operations & Revenue Manager
@
LodgIQ
Brent Tinter
VP
@
The Lodging Conference
Chris McKenzie
Director of Sales, North America
@
protel
Bethany Daniel
Strategic Account Executive
@
Sertifi
Matt Saeger
Vice President of Customer Success
@
Hotel Effectiveness
Sam Johnson
Operations & Revenue Manager
@
LodgIQ
Jeffrey Emenecker
Sr. Director Analytics
@
Cvent
Scott van Hartesvelt
Founder
@
GCommerce Solutions
Del Ross
Chief Revenue Officer
@
Hotel Effectiveness
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Support
Unverified
MDO has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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