Optii Maintenance

4.8 (10 REVIEWS)

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Jody, Michael, Debra + 3 more experts recommend Optii Solutions

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Auto-assign jobs and guest requests with lean service delivery that’s empowered by automation.

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5

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Achievements

Trending Product

This vendor's trending score is rising, Optii Maintenance is the #4 most trending product in the Hotel Maintenance Software category (out of 28) and the #139 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Optii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Optii Maintenance
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Maintenance is your key to operational excellence. With its cutting-edge features like automated job and task assignments, meticulous tracking functionalities, and the capability to effortlessly oversee multiple properties, it's the ultimate tool for streamlining your operations. Transform the way you manage tasks, ensuring operations run seamlessly and with absolute precision, all within a single, intuitive platform.

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Capabilities

Checklists

Real-Time Updates

Reports

Job Status Filtering

Engineering Task Management

Features

Asset Preservation

4/5 features

Inspections & Checklists

4/5 features

Messaging & Communication

4/5 features

Task Management

4/5 features

Workflow Automation

4/5 features

Pricing

Pricing Available By Request

Optii Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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4

Success Stories

3

References

9

Featured Customers

Popularity by Segment

Size

4 | Medium (25-74 room)

31 | Large (75-199 room)

53 | X-Large (200+ room)

Country

52 | Australia

20 | United States of America

7 | Philippines

5 | United Kingdom

3 | Germany

2 | New Zealand

2 | Austria

2 | Canada

2 | Ireland

1 | China

1 | Estonia

Type

33 | Branded Hotels

33 | Luxury Hotels

32 | Resorts

14 | Boutiques

14 | Extended Stay & Serviced Apartments

10 | City Center Hotels

10 | Hostels

4 | Motels

3 | Bed & Breakfast & Inns

3 | Airport/Conference Hotels

1 | Casinos

Region

54 | Oceania

22 | North America

13 | Europe

8 | Asia Pacific

Category

93 | Housekeeping Software

10 | Hotel Maintenance Software

9 | Staff Collaboration Tools

7 | Employee Engagement Software

More Products by Optii Solutions

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https://ucarecdn.com/6edcbef3-a3d4-48c0-8943-75517a269d06/-/crop/1041x650/59,0/-/preview/
https://ucarecdn.com/a822ce1d-581b-436b-aae8-120ddcbd9f41/-/crop/1158x724/72,40/-/preview/

Hotelier Rating

Excellent
81
Very Good
10
Average
5
Poor
0
Terrible
1

Property Size

  • Medium (4)
  • Large (31)
  • X-Large (53)

Country

  • Australia
    Australia
    (52)
  • United States of America
    United States of America
    (20)
  • Philippines
    Philippines
    (7)
  • United Kingdom
    United Kingdom
    (5)
  • Germany
    Germany
    (3)
  • New Zealand
    New Zealand
    (2)
  • Austria
    Austria
    (2)
  • Canada
    Canada
    (2)
  • Ireland
    Ireland
    (2)
  • China
    China
    (1)
  • Estonia
    Estonia
    (1)

Region

  • North America
    North America
    (22)
  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (54)
10

KUDOS!!!

Executive Housekeeper from 100 to 199 room Extended Stay & Serviced Apartment in Makati (Philippines)

Verified
2 months ago
Optii is a very useful system when it comes to time management not just for the room attendant but especially for the supervisors and executive management. Aside from the system, the tech support is very accommodating to all the questions especially when you are new to the system. In line with this, due to the positive outcome on our proper...
Country Philippines
Executive Housekeeper
Large Hotel
10

Excellent Customer Support

Assistant General Manager from Bed & Breakfast & Inn in Austin (United States of America)

Verified
4 months ago
With any applications, the most important thing to me is can I get help when needed? Optii has an effective and efficient customer care team. Their customer care team goes above and beyond to assist with all questions and concerns.
Country United States of America
Assistant General Manager
10

Optii gets an A+ from Oceanic Enterprises!

Operations Manager from 50-74 room Boutique in San Diego (United States of America)

Verified
4 months ago
Optimizing housekeeping hoursstreamlined communication with staff AMAZING customer service support team! Easy access to staff tracking through out the day. Integrated with PMS system for maximum efficiency.
Country United States of America
Operations Manager
Medium Hotel
10

Easy!!

Front Office Manager from 100 to 199 room Boutique in West Hollywood (United States of America)

Verified
4 months ago
Everything is self-explanatory, easy to understand, and use. The more you use it the easier it gets. It is a great choice for communication between hotel departments.
Country United States of America
Front Office Manager
Large Hotel
Juan from Optii Solutions replied
Hi Adriana, thank you for your outstanding rating and positive feedback! We're thrilled to hear that you find our system easy to use and that it serves as an effective communication tool between hotel departments. We're also pleased that you find the different colors used to highlight jobs a good touch. We aim to provide an intuitive and visually appealing experience, and it's great to see that aspect resonating with you. We appreciate your feedback on the highlighting feature. If you ever have more insights, feel free to share. Thanks for choosing us!
8

Needs a little work to be flawless

Guest Experience Manager from 100 to 199 room Boutique in West Hollywood (United States of America)

Verified
4 months ago
The automation of housekeeping task, such as room assignments, cleaning schedules, and maintenance requests, to streamline operations. Intergration with PMS system.
Country United States of America
Guest Experience Manager
Large Hotel
Juan from Optii Solutions replied
Thank you for your feedback! We're pleased to hear you appreciate the automation of housekeeping tasks and the integration with the PMS system to streamline operations. We've noted your concerns about interface intuitiveness and mobile accessibility. Our team is dedicated to refining these aspects to ensure a seamless user experience. For a more in-depth discussion about your concerns, please reach out to our support team or your dedicated success manager. We'd appreciate the opportunity to learn more and address any specific issues you've encountered. If you have any additional suggestions or specific features you'd like to see, please feel free to share. We're committed to continual improvement.
10

Simple yet invaluable

Hotel Manager from 100 to 199 room Boutique in Los Angeles (United States of America)

Verified
4 months ago
We are utilizing both the housekeeping and hotel maintenance software, and we are genuinely impressed with its user-friendly interface. Our team has experienced no challenges in learning the system, and we are quite content with the support provided.
Country United States of America
Hotel Manager
Large Hotel
Juan from Optii Solutions replied
Hi Karla, thank you for your feedback! We're thrilled to hear that you find our housekeeping and hotel maintenance software simple yet invaluable, with a user-friendly interface. It's great to know that your team has seamlessly adapted to the system, and we appreciate your satisfaction with our support. We share your excitement for the upcoming integration to consolidate both systems into a single interface. Rest assured, our team is dedicated to enhancing your experience and is committed to delivering the best solutions for your needs. If you have any further insights or suggestions, please feel free to share. We're grateful for your trust in our products and service.
10

Great team!!

Eng Sec Admin Assistant from 500+ room Luxury Hotel in New York (United States of America)

Verified
4 months ago
Andres is very knowledgeable and every time I had a question and did not know what to do him and his team were able to guide me and help me.
Country United States of America
Eng Sec Admin Assistant
X-Large Hotel
Juan from Optii Solutions replied
Hi Tammy, on behalf of our entire team here at Optii, we thank you for the perfect rating! We're delighted to hear that Andres and our team's expertise has been valuable in guiding and assisting you. It's fantastic to know that everything is going well, and we appreciate your positive feedback. We're here to support you every step of the way. Thank you for considering us a great company to work with!
10

Makes the world of difference

Head of Operational Effectiveness from 500+ room City Center Hotel in Dublin (Ireland)

Verified
4 months ago
Great support for a powerful product. Our Housekeeping operations have been transformed from a paper based admin heavy department into a sleek, mobile-first team who seamlessly get on with their day. We’ve gained huge insight into our biggest labour cost which is allowing us to make well informed business decisions.
Country Ireland
Head of Operational Effectiveness
X-Large Hotel
Juan from Optii Solutions replied
Hi Lloyd, Thank you for the stellar 10/10 rating! It's fantastic to hear that our support has made a world of difference in transforming your housekeeping operations. We appreciate your positive feedback on the powerful product and the valuable insights gained for informed decision-making. Your suggestions for more integrations and above-property-level reporting are noted, and we're actively working on enhancing these aspects to bring even more efficiency to your operation. We appreciate your strong partnership with our business!
10

Optii helps us acheive great results!

Housekeeping Manager from 200 to 499 room City Center Hotel in Broadbeach (Australia)

Verified
4 months ago
Easy to use, simple. It is really easy to train new users how to use this software. It enhances productivity and communication, since anything on the app can be actioned anywhere/anytime as long as you have a working device!
Country Australia
Housekeeping Manager
X-Large Hotel
Juan from Optii Solutions replied
Hi Alice, we thank you for your positive feedback! We're thrilled to hear that Optii's user-friendly interface and simplicity contribute to easy training and improved productivity. We appreciate your suggestion for improvement and are delighted to know you're very satisfied with our service, especially our excellent customer support.
8

Maintenance Dept

Maintenance Manager from 200 to 499 room Branded Hotel in Surfers Paradise (Australia)

Verified
4 months ago
User friendly and easy to navigate, the options are clear and well thought out. coming from the days where jobs were only put though via two radio
Country Australia
Maintenance Manager
X-Large Hotel
Juan from Optii Solutions replied
Hi Marc, thanks for sharing your feedback. We're delighted to hear that the Optii Maintenance Module is user-friendly, with clear and well-thought-out options. We appreciate your suggestions for improvement and have shared your feedback with our product team. Kindly note that you can already restrict user access to different departments within the platform to minimize the risk of cross-departmental completion. I've connected with your customer success manager for a more in-depth look at these settings. We appreciate your input and look forward to enhancing your experience with Optii!
  • 1

Recommend empty

It looks like Optii Solutions is not recommended by any hotels

Check out the top 10 most recommended Optii Solutions alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great reporting and dashboards. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!

Question:

What differentiates this product or service from the competition?

Answer:

The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed! I had worked for a few days trying to get what we needed because of, well, mostly personnel issues. The support team at Optii was top notch!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Optii is efficient and gives you the data you need. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!

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Posts

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Optii Solutions Launches Standalone Hotel Operations Solution

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Optii Solutions Expands Leadership at Austin, TX Headquarter

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1 year ago

Optii Solutions Onboards Two New Pebblebrook Hotels

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1 year ago

Optii Solutions Expands Its Footprint to Austin and Recruits New CTO

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The Inns of Sanibel Selects Optii Solutions to Help Increase Visibility Into Daily Hotel Operations

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Optii Solutions Announces Two-Way Integration with RMS Cloud

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2 years ago

Optii Solutions, The Leading Cloud-Based Hotel Operations Software, Continues its Expansion With the Appointment of Dino Pietropaolo as Chief Technology Officer

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MCR Acquires Cloud-Based Hotel Management Platform Optii

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The Brave New World of Hotel Operations

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Optii Solutions Accelerates European Expansion in Housekeeping Operations with Integration of Mews

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Housekeeping Clustering eBook

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3 years ago

Optii and Tapendium Join Forces

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Optii Solutions Announces International Growth Plans and Significant Operational Improvements for Hotels

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3 years ago

Optii Prepares Housekeeping Operations For A Post-COVID World

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3 years ago

Optii Solutions joins AHLA’s ‘Hospitality for Hope’ Initiative

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Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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