H2O FLOW

5.0 (18 REVIEWS)

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H2O Flow is a complete digital transformation service for hospitality facilities to revolutionize the operational value chain.

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Ratings Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.9/5

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Achievements

Trending Product

This vendor's trending score is rising, H2O FLOW is the #22 most trending product in the Hotel Management Software category (out of 62) and the #662 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

H2O Hospitality, Ltd.’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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About H2O FLOW
Founded in 2015 | Headquarters in Taepyeongno 1(il)-ga (South Korea) | 18 employees
<p>Only with connection, not by replacing the existing system, we can increase efficiency and revenue dramatically. H2O Flow consists of 4 major services which are 1. H2O Smart CRS, 2. H2O Smart Mobile Checkin, 3. H2O Smart Concierge and 4. H2O Smart D2C & AI-Based CRM. 'H2O Smart CRS' lowers fixed costs and improves operational efficiency by automating 100% of the complex operating processes that manually manage online and offline agencies and sales agents to manage room unit prices and inventory. 'H2O Smart Mobile Checkin' is an easy mobile check-in & out to increase usage rate and data gathering process without downloading any apps. 'H2O Smart Concierge' is a chat app-based service. Guests can make a reservation and payment for all the hotel experiences through their chat apps and facilities can directly target individually designed promotions to the guests to increase upselling opportunities. 'H2O Smart D2C' expands D2C channels with major chat apps used by guests to activate direct booking and establish a basis for data collection. 'H2O AI-Based CRM' enables facilities to manage guest info and action data by creating a data collection pipeline for personalized promotion marketing that was not previously available. H2O Flow is a revolutionary service for digital transformation. With H2O Flow, 100% automation of the operation process is possible, 100% contactless check-in & out is possible, and 100% guest data control is possible. It leads facilities to grow sustainably with the increase in retention rate & direct booking sales. Also, through H2O Flow, guests only need their smartphones to enjoy their stay. From reservation to check-out, the guest experience can be provided via smartphone. No need to visit the front desk, no need to download a new app, and no need for kiosks. </p>

Capabilities

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H2O Hospitality, Ltd. doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

H2O Smart CRS

Hotel Management Software
Central Reservation System for Room & Ticket Innovative Central Reservation Service (CRS) increases in operational efficiency through 100% automation of reservation data that integrates online and offline channels

INCLUDED

H2O Smart Mobile Check In

Hotel Management Software
Easy mobile check-in & out to increase utilization and data gathering process without downloading any apps

INCLUDED

H2O Smart D2C & AI-Based CRM

Hotel Management Software
Direct to Customer (D2C) & AI- Based Customer Relationship Management (CRM) maximize direct booking volume through an immense volume of guest data (including their action data)

INCLUDED

H2O Smart Concierge

Hotel Management Software
Complete all services of the facility with one click within the major chat apps in each country. Increasing guest satisfaction and upselling.

INCLUDED

Pricing

Pricing Available By Request

H2O Hospitality, Ltd. has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
18
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Medium (7)
  • Large (2)
  • X-Large (9)

Country

  • Korea, South
    Korea, South
    (16)
  • Vietnam
    Vietnam
    (1)
  • Japan
    Japan
    (1)

Region

  • Asia Pacific
    Asia Pacific
    (18)
10

A complete digital transformation

director from 100 to 199 room Extended Stay & Serviced Apartment in Minato City (Japan)

Verified
9 months ago
We have been considering digital transformation; however, complete digital transformation was not easy since many companies offer partial digital transformation such as IoT, Kiosk, etc. Even with a smart pad in rooms, and a Kiosk at the front desk, the usage rate is very low. H2O Flow is a complete digital transformation package from transf...
Country Japan
director
Large Hotel
10

Room Manager

Front Office Manager from 200 to 499 room Branded Hotel in Pyeongchang-gun (Korea, South)

Verified
9 months ago
Our regular customers love the service. They said that it is convenient to use smart check in without downloading the app, and that they do not have to worry about losing plastic key, and that they only need to share the pin code with their family.
Country Korea, South
Front Office Manager
X-Large Hotel
10

Efficiency in services for both guests and staffs

Manager from 500+ room Resort in Weonju (Korea, South)

Verified
9 months ago
Since our resort's room capacity is 5-8 people in a room, most of guest type visiting the resort is a group with family or friends. They were all waiting at the lobby for check-in which made the area very crowded, also they had been asking extra room key cards which often forgot to return. Ever since installation of H2O service system, our...
Country Korea, South
Manager
X-Large Hotel
10

A good product that can add value to our brand

Manager from 500+ room Resort in Pyeongchang-gun (Korea, South)

Verified
9 months ago
We always thought of ways to differentiate ourselves from other brands and increase our profits, and we finally found a way. The digital transformation from H2O Flow has helped grow our brand value. After DX, there are no lines in our lobby, so we have transformed our lobby space into an art exhibition gallery. Our resort is becoming a grea...
Country Korea, South
Manager
X-Large Hotel
10

Seamless communication with the guest

Reservation Manager from 200 to 499 room Branded Hotel in Yeosu (Korea, South)

Verified
9 months ago
H2O Flow connects you directly with guests from booking to check-in. We are able to continuously communicate with our guests via our hotel chat channel during and after their stay. Instead of bulk promotions, you can send personalized promotional messages to your customers, increasing the return rate of existing guests.
Country Korea, South
Reservation Manager
X-Large Hotel
10

One-stop service on guests' mobile phones.

Operation Manager from 500+ room Resort in Pyeongchang-gun (Korea, South)

Verified
9 months ago
This service is our resort's one-stop solution. After H2O Flow, you can make reservations, select rooms, contactless check-in, order room service, housekeeping, spa reservations, purchase ski slope tickets, all services and contactless check-out.
Country Korea, South
Operation Manager
X-Large Hotel
10

Can focus on the important tasks

Room Manager from 200 to 499 room Resort in Chuncheon (Korea, South)

Verified
9 months ago
We used to struggle with minor paperwork which we needed to manually handle. Due to this manual work, we could not focus on ‘hospitality’ for increasing guest satisfaction. Now with H2O Flow, all the manual work became automatic, so we can focus on qualitative customer service.
Country Korea, South
Room Manager
X-Large Hotel
10

Easy, reliable hotel solution

Co-founder from 75-99 room Vacation Rentals & Villa in (Vietnam)

Verified
9 months ago
Easy installation, prompt support, and very stable and reliable software - we have been using the system for over 9 months now with absolutely no issue so far.
Country Vietnam
Co-founder
Large Hotel
10

H2O Smart Concierge is epic!

Guest Service Supervisor from 25-49 room Vacation Rentals & Villa in Mungyeong (Korea, South)

Verified
9 months ago
We love all about H2O Flow service but we love Smart Concierge the most. For in-room dining and F&B ordering can be done through the guest’s mobile phone. Also, it connects our guests to the water park & amusement park which are outside of our facility with great deals. This can be done on their mobile!
Country Korea, South
Guest Service Supervisor
Medium Hotel
10

Great CRM comes from the data processing

Marketing Director from 25-49 room Vacation Rentals & Villa in Mungyeong (Korea, South)

Verified
9 months ago
Before H2O Flow, I have never thought about targeted marketing since it was not possible to manage guest data. Now we can track our guests’ action data during their stay and we can create targeted promotions based on the data. After we started target group promotion, the retention rate became higher and our guests’ response rate became high...
Country Korea, South
Marketing Director
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

H2O Hospitality has a broad portfolio of digital experience solutions that are fully integrated with the Oracle Hospitality Platform. Through a long standing partnership we are serving the market together.

Question:

What differentiates this product or service from the competition?

Answer:

H2O delivers solutions that cover from Customer Relationships to Digital Experience and provides an engagement platform that helps hoteliers achieve more with less. The fact that is also fully integrated with Oracle Hospitality is a key point.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

H2O Hospitality has a long standing partnership with Oracle Hospitality and has been delivering innovative solutions to the Hospitality Industry for many years. Based on this we recommend that your review your offering.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Fabricio Titiro Director of Partnerships @ Oracle Hospitality
RecommendationAvatar
Fabricio Titiro Director of Partnerships @ Oracle Hospitality
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Oracle Hospitality
Oracle Hospitality

90% recommended by 468 hotels

Property Management Systems

Support

Unverified

H2O Hospitality, Ltd. has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Recommended

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