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95 HT Score
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Quore (Cleanings Plus) Overview

As one of the largest departments in any hotel, housekeeping offers some unique challenges. Currently, there isn't an effecive way to manage communication within the day-to-day operation of a hotel. What if there was a tool that could streamline communications, improve staff accountability, and enhance overall productivity? That's where Quore's Cleanings Plus can help. Read more Less

About Quore

Founded in 2012 | Headquarters in Franklin (United States) | 72 employees

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What Customers Love About Quore (Cleanings Plus)

95% recommend

My favorite feature of Quore Cleanings Plus is the productivity tracker that's built in. The Lost and Found feature also enhanced the way we communicate with our guests and it doesn't all fall in the department heads lap. Event the night auditor can communicate effectively and enter notes for the department head when appropriate.

General Manager from Branded in Nashville (United States)

Softwares can tend to be disconnected with the actual operation of the business. The best feature of Quore is how well it merges with the overall operation of our business.

Front Office Manager from Branded in Franklin (United States)

I LOVE the new Cleaning Plus App with QUORE. I am thrilled that I was able to Beta test this for them and have already had it approved to move all 6 of my hotels to using this add on as soon as it becomes available. I love that I know where any housekeeper is at any given moment as well as am able to quickly tell if someone needs help to meet the required time for the day or week. This tool allows us to help our housekeepers improve their efficiency as well as ensures that we stay with in our allotted budget. I am able to pull reports that give me a breakdown by employee or as an entire team, I am able to break it down by day or month. I believe it allows our staff to be more aware of how they use their time and gives me more opportunity to work with those who need additional help instead of guessing who is behind.

General Manager from Branded in Nashville (United States)

accountability within all departments endless reporting checkbook and budgeting tools galore training for the system is very user friendly

General Manager from Branded in Los Angeles (United States)

We have reduced a lot of the paper usage using this software to keep all of these departments organized.

General Manager from Branded in Bellingham (United States)

Ability to make work orders on the fly. Inspection deficiencies automatically generate work orders or tasks.

General Manager in Monroe (United States)

Quore’s software enables effective, real-time task management of all housekeeping employees. The ability to closely manage personnel without additional supervision is what I like most about the software. This creates real value.

Hotel Development Manager from Branded in Nashville (United States)

I like that you can write things for others to read. You also can request service to a room to fix things. Can also put lost and found information for others to see.

Executive Housekeeper from Branded in Monterey (United States)

The ease of use and the amount of tools / features you have at your disposal. It is a very comprehensive software and it helps us stay on top of projects, deep cleans, PM's, etc... Best of all, it makes the staff be 100% on the same page when it comes to communication.

General Manager from Branded in Naples (United States)

Pulls all aspects of operations into one app

General Manager from Branded in San Jose (United States)

Honestly I see no reason to have Quore. It is a system easy to use but our hotel is so small that its just another pain and another system to teach and another bill.

General Manager from Branded

Functionality and ease of operation via mobile app. Training is a snap and reports are easy to manage.

General Manager from Airport/ conference

Our team is consistently able to see in real time daily communication from all departments. We are staying on top of the daily jobs we need to complete thanks to Quore!

General Manager from Branded

The communication that is used on property level between departments help for increase in guest satisfaction.

General Manager from Branded

I love the idea of this program and with just a call away support helps so much. I love how request gets put in and we get notified right away.

Housekeeping Manager from Resort

It is Easy to learn It is User Friendly It has Good reporting Replaces all paper reporting Staff love it

General Manager from Branded

Implementing this program at my hotel has helped us tremendously in making things that were difficult to an easy path to solve any issues. It's a great investment.

General Manager from Airport/ conference

QUORE is at the core of our group of hotels, communication, collaboration and interaction have all increased. Hotels are communicating more with team members, guests and corporate staff. Guest Satisfaction is also increasing and with continued focus on the plan we hope all hotels to achieve better performance and fewer guest complaints. On going training and support by the QUORE Team has been amazing and we look forward to all becoming QUORE Champions.

Director of Facilities from Branded

It is user friendly. Training was great and useful. very easy to use and employee buy in was excellent!

HR from Resort

Quore is user friendly, very well organized and very convenient.

Marketer from Branded

Easy to navigate. Easy of using and finding what you need and contacting other team members. You can use mobile any where that you are at.

Chief Engineer Supervisor from Branded

I am a corporate Director of Engineering for a Large Hotel Company and I use Quore as a life line to all my Hotels for Life Safety to Room preventive maintenance. I just have to say I have used a lot of CMMS Systems in my 35+ years of Engineering and Quore is one of the best I have see in Years. Thank you Quore as a bonus your Staff is the best.

Corporate Director of Engineering from Airport/ conference

Quore is okay but its nothing special. Same as any other hotel management software, in my opinion.

Assistant General Manager from Boutique

I love the huge list of things to do in all levels of this software; its like the never ending story.

Operations from Branded

We used to have to use work order slips to have maintenance look at anything that is wrong, now we just tap it into Quore and all our maintenance workers are alerted to the problems. It truly does streamline the process of communication between housekeeping, front desk and maintenance at our hotel when there is a problem with a room. It has also cut down on paper cost, eliminating the need for a lost and found log book, the work order slips, and message slips for housekeeping.

Front Office from Branded

Very efficient and very user friendly. I had experience with Hot Sos before and I can say that Quore is amazing and great for all my staff to use and does the job. Very Happy with Quore. Great staff and support as well. Will recommend them for sure!

Director of Front Office from Branded

Quore has a great staff and great products, Quore's tools really help with Hotel Management. They have a great product offering and they are really easy to use.

HR from Branded

Having so much in one program and the ability to keep so much historical data without keeping paper files.

Regional Manager from Branded

-seamless integration -elimination of redundancy -increases accountability of team members

Director of Accounting from Branded

Great interaction with all team members and helps keeps us on track. Helps streamline the operations

VP of Hotel Operations from Branded

Quore has helped streamline the process for work order's and PM's as well as ensuring the follow up to maximize the guest experience. Great program and easy to use. Helps make the hotel run more efficiently while increasing communication.

Regional Manager from Branded



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  • Cleaning inspections
  • Deep cleans
  • Lost & found
  • Auto-assign Rooms

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Recent Housekeeping articles

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Exclusive Behind the Scenes Look at the All New ALICE Housekeeping

Hotel Tech Report

If you own or operate a hotel, you know that labor is the single largest expense on your P&L and that housekeeping is typically the largest expense within your labor budget.  If you want to boost NOI, look no further than your housekeeping department. Cleaning the average hotel room typically costs between $10 and $16 with luxury hotels often spending more than $20 (CPOR).  The majority of that cost (~65%) is spent on housekeeping salaries and wages. Hotels that are laser focused on housekeeping optimization often enjoy higher margins and ones that pioneer new housekeeping initiatives often enjoy a significant competitive advantage. Starwood’s “Make a Green Choice” program is one such initiative that not only drove company profits but also fundamentally changed the hotel industry.  Starwood’s program allows guests to opt out of room cleanings in exchange for loyalty program points or F&B credit and is still running today - over 10 years later.  In fact, the program was so successful that almost every hotel in the world followed suit. As pioneers in the “Make a Green Choice” movement, Starwood enjoyed a competitive advantage for years as the competition slowly caught up.  Today hotels around the world are enjoying a similar competitive advantage through the early adoption of cutting edge housekeeping management software. Shockingly, most hotel housekeeping departments today still operate the same way they did in the 1980s.  Every morning, housekeeping managers create boards for their room attendants to reference in order to be able to identify which rooms they have been assigned to using age old tools like pen and paper, PMS exports, radios and other manual methods.  Due to the manual nature of the task, this process can take anywhere from a half hour to several hours each morning and the plan immediately becomes obsolete as soon as anything changes--even something as simple as a housekeeper arriving to their next assigned room to find a do not disturb on the door.  Manual methods also hamper efficiency offering little in the way of performance optimization data and lots in the way of potential human error. Housekeeping management software provides a suite of manager and room attendant tools that combine real time departmental communication and synchronization with sophisticated reporting and analytics. This week, New York City based hotel tech darling ALICE made an announcement that is poised to shake things up for hotels across the globe with its all new Housekeeping product.     While ALICE has always offered a flexible staff communication and task management platform that is used by housekeeping teams across the globe--the all new housekeeping offering is designed from the ground up to deliver a magical experience that will leave even non-housekeepers wanting to take it for a spin.  The platform packs a punch with mission critical housekeeping management functionality like automated room assignments but delivers this functionality in an elegant and easy to use solution that integrates each department on property like a finely tuned orchestra. ALICE gave us a glimpse into the future of housekeeping with an exclusive behind the scenes tour of their reimagined housekeeping product. Let’s dive in, shall we…   The All-New ALICE Housekeeping at a Glance A fresh take on a department that is one of the biggest cost centers for hotels, yet hasn't changed the way it operates in decades Forward-thinking design and intuitive user interface based on a system of simple icons and labels that minimize training requirements and maximize team adoption Push one button and watch your rooms inventory get magically assigned to the optimal members of your team based on your properties’ bespoke rules and characteristics Real time updates and notifications that make manual entry, tracking and repetitive tasks a thing of the past Automated reporting that unlocks new levels of visibility into real time and retrospective performance to bring more to your bottom line Platform approach enables seamless inter departmental handoff to supercharge your team’s collaboration and put an end to expensive and frustrating human error   The all new ALICE Housekeeping boasts clean lines and an intuitive user interface that your team will actually want to use One of the single biggest problems in hotel tech is adoption (i.e. getting your team to actually use software and use it correctly).  When hotel software implementations fail it’s usually due to the fact that on property teams lack the product knowledge needed to properly leverage the tool.  For this reason, hotel software must first and foremost be simple and easy to use--clunky and bloated software rarely (if ever) reaches its full potential. With ALICE, you can put this concern to rest.  The new housekeeping app design is stunningly beautiful and shockingly simple.  The product team over at ALICE has taken design hints from best-of-breed user interfaces like Facebook and Google.  Students of product design know that simplicity has long been the holy grail of product adoption and customer experience.  Housekeeping teams often suffer from high staff turnover, challenging language barriers and in many cases and a lack of formal education.  These factors make design one of the most important factors when selecting housekeeping management software for your hotels. Legacy housekeeping software platforms often run on confusing code based systems (e.g. code 1724 = clean room) that can be difficult to train new employees on.  Contrastingly, ALICE runs on an intuitive set of icons and colored labels which deliver an easy to use experience for new hires and housekeeping veterans alike. Great software design delivers direct business benefits such as reduced training and generally faster on-boarding of new hires.  There’s also a significant indirect benefit to ALICE’s cutting edge UX design which often gets overlooked by hoteliers. Choosing a technology vendor is as much about the future as it is about the present. Legacy software vendors often have hundreds or even thousands of features developed over the years that 90% of their users don’t even know exist (let alone know how to use). ALICE’s intuitive design ensures that your team will be able to easily learn and adopt new feature functionality as the platform progresses.  In fact, the ALICE interface is so simple and intuitive that your team can literally get started with little to no prior training on the software. It's not surprising how intuitive ALICE Housekeeping is given that the product team didn’t even begin designing the product until they had spent more than six months shadowing hotels and performed more than 100 user interviews with hoteliers across various segments and geographies to learn about their pain points, daily routines and what makes them tick.   Push one button and watch your rooms inventory get automatically assigned to the optimal members of your team based on your properties’ bespoke rules and characteristics While ease of use is critical for team adoption--the true magic lies in ALICE’s pièce de résistance which is (drum roll please…) automated smart room assignments. If you operate your housekeeping department the old fashioned way (as most hotels still do), your executive housekeeper sits down at their desk each morning to assess available labor and rooms turnover.  They then spend anywhere from 30-minutes to several hours assigning ‘points’ to staff (ie. the standardized way of allocating housekeeping labor availability to demand on a daily basis) ensuring that all rooms that need to be cleaned are scheduled to be cleaned as efficiently and quickly as possible to accommodate incoming arrivals. This process can be extremely manual and intuition based which leads to lots of guesswork and a myriad of snowballing sub-optimal decisions that cost your hotel valuable time and money. For hotels that want to skip the guesswork and run an efficient housekeeping department,  ALICE’s new housekeeping product allows your team to press a magic button then watch everything fall into place like a game of Tetris.   Once you press the “auto-assign” button, ALICE’s algorithm instantaneously matches your staff with their optimal room assignments based on your hotel’s pre-determined staffing and inventory rules. This process can save your housekeeping managers anywhere from one to three hours each morning. Your housekeeping managers can then use that time saved to focus on other mission critical items that improve the guest experience and optimize your assets.   Easily drag-and-drop or let ALICE automatically assign rooms for you        Don’t want to let the computer do the work for you? No problem, ALICE offers complete flexibility for human override coupled with a simple drag-and-drop interface.  You know what they say though, once you go auto-assign you never go back. Auto room assignment is only the tip of the iceberg because in a hotel, things are constantly changing. These critical changes don’t just happen daily, but hourly and sometimes even by the minute. A housekeeper calls in sick.  A guest arrives early. An elevator breaks down.  The list of exceptions, changes and variables is nearly infinite so keeping track of them and adjusting in real time is critical - this is where ALICE really shines. Every room change, late checkout, VIP arrival, etc. upends your whole plan and requires you to reoptimize.  These types of real time optimizations with hundreds of variables and constraints are extremely difficult (if not outright impossible) for the human mind to compute.  With ALICE, however, things like a rushed room will trigger the software to re-optimize room assignments instantaneously sans the mental math and back and forth team coordination. So unless your housekeeping manager is able to calculate sophisticated optimization algorithms on the fly - they’ll be forever grateful for your decision to invest in ALICE.  The platform is likely to save them time, alleviate stress, make them better at their jobs and allow them to focus on the more strategic decisions within the department. Not to mention, it may even help them fend off some grey hair.   Just considering the time savings alone for each fully turned room, investing in housekeeping software should be a no brainer for bottom line focused hoteliers The fatal mistake that many hoteliers make is that they are so caught up in the day-to-day operations that they miss the bigger picture and the impact that seemingly small boosts to efficiency can have on their bottom line at scale.  A few minutes here and a few minutes there might not seem like a big deal in the moment (especially if you don't have software to track and measure this inefficiency) but that's exactly what makes these types of invisible inefficiencies so dangerous silently sucking profit out of your operation. Let's look at an example.  Imagine you operate a 200 room hotel running 80% occupancy and 2.5 night LOS (length of stay).  Based on those numbers, you are going to be cleaning north of 20,000 rooms each year and that's not even considering turndown service, mid-stay cleanings or special requests. So while shaving 4-minutes off of every one hour room cleaning might not seem like a big deal on its own can actually have a major impact on your hotel's bottom line.  In fact, this one optimization alone has the potential to lead to enough in cost savings to pitch ownership on upgrading your hotel's housekeeping software to the 21st century as a 2-4x ROI initiative as shown in the image below.   The new housekeeping product stays true to ALICE's platform approach creating a one stop shop for running and optimizing your hotel's operations With this robust new housekeeping offering, ALICE’s platform creates a seamless symphony between front of house and back office team members while enabling hotel owners and operators to gain critical visibility into their operations and make more informed decisions that ultimately lead to serious bottom line results.   The day-to-day operation of a hotel rests on hundreds of daily requests both internally between departments, and from guests.  Each of these requests involves subtle critical details, back-and-forth communication, execution and follow-up which is what makes seamless pass-on of critical information to the right team member, with native escalation procedures so essential when it comes to identifying and reducing human error. Equipped with ALICE, a housekeeper can leave a note about damaged equipment which automatically creates a work ticket, assigns the ticket to an engineer and notifies them to address the issue.  A room attendant can quickly tag an item left behind for lost & found by snapping a photo so that the front desk knows which guest to expect a call from in real time. ALICE has done an incredible job converting the daunting complexity of hotel operations into elegant simplicity. What’s also great is that once you start using ALICE, you can say goodbye to all manual tracking, note taking and back and forth communication relays thanks to automated notifications, updates and task routing built directly into the platform.     Is ALICE Housekeeping right for your property? The platform is a fresh take on a department that for most hotels hasn’t changed the way it operates in decades. While housekeeping features like automatic room assignments and real time progress reporting stand on their own as valuable additions to the ALICE product suite, the power truly gets unlocked when the platform is utilized by your whole team: front desk, engineering, concierge and housekeeping. Leveraging the full ALICE platform gives your team the tools they need to operate at peak performance by being completely in sync with each other. The all new ALICE Housekeeping combines the computing power of the cloud with deep operational expertise to simplify hundreds of housekeeping decisions made on property each day, and ensure that the optimal decision is effortlessly made in even the most complex scenarios. For some hoteliers, the intuitive UI and sheer awesomeness of ALICE’s new automatic room assignments feature will be enough to upgrade their hotel's housekeeping software.  But if that's not enough for you then the promise of empowering your team to make better decisions that shrink the single biggest expense on your P&L is likely to do the trick. So the question is, if your team can save time, communicate seamlessly, decrease human error, reduce operating expenses, improve service delivery, foster happier employees and give management the visibility and tools to make better decisions from the comfort of their desk - why wouldn’t you give ALICE a try?  

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4 hotel jobs that benefit most from the Quore software platform

Hotel Tech Report

At its worst, hotel operations technology exacerbates divisions between departments, which continue functioning as isolated fiefdoms. At its best, an operations platform pulls everyone together by promoting collaboration and clear communication in hotel operations. One such solution is Quore, a workhorse that harmonizes hotel operations for 3,600 hotels in 22 languages and 29 countries. Its cloud-based platform enables more efficient communications and operations management across housekeeping, engineering, and guest relations. For some hotels, the integrated approach to handling guest requests on the platform led to a 50% improvement in problem-handling score. Effective, reliable communications also improves the staff experience -- something that matters more in a tightly competitive labor market. Staff want the right tools that help them do their jobs well -- and many will leave in frustration without them. The Bureau of Labor Statistics pegs the 2018 hospitality turnover rate at 74.9%, so hotels that use technology to make work better will out-perform their peers in both retention and referrals from current staff. With an eye towards empowering employees, here are four team members that will be thankful for the Quore hotel operations platform.   Your maintenance tech will prioritize projects better Guests hate discovering a maintenance issue upon arrival. It's an unwelcome challenge, presented immediately. It also makes even the most forgiving guest wonder why the hotel missed such an obvious thing, such as a burnt-out light bulb, a clogged toilet, or a broken doorknob. Quore’s functionality makes it easier for maintenance to overcome these challenges and work more efficiently in three key areas: Real-time problem management. When something goes wrong in the guestroom, it’s nearly always urgent. Guests don’t want to sit around and wait for an engineer, and, some things (such as a flooding drain or a sweltering room) are emergencies. Quore provides real-time problem handling that can quickly be assigned to the right team member -- and visible on that team member’s mobile device. Zdravko Bengez, a maintenance technician at the Hilton Garden Inn and downtown Nashville puts it like this: “With Quore, I know in seconds what needs to be done.” All relevant details appear on his mobile device, without having to chase down more information. Resource and project prioritization. Prioritizing resources is a daily tug-of-war, especially for larger properties. To effectively prioritize resources (including urgent problems like the ones mentioned above), Quore gives maintenance a quick overview, showing the up-to-date task list, as well as whether it was made by supervisor, the front desk, or a guest. This allows technicians to make on-the-fly decisions about where to go next, As well as stay in-the-loop with colleagues across the hotel. Preventative maintenance. PMs shouldn't be guess work. Quore supports hotel maintenance techs and engineers with preventative maintenance checklists that are automatically surfaced at the right time. As these lists evolve, changes are applied universally to keep everything consistent. Quore has robust enginnering features to support your maintenance staff: Prevenative maintenance, Pool chemical readings, Work orders, Boiler readings, Asset tracking, Meter readings, Custom inspections   Your housekeeping manager will manage shifts more efficiently Housekeeping has many responsibilities that require regular communication and precise time management. Before a guest checks in, housekeeping must ensure that a room is available -- and up to brand standards. During a guest’s stay, housekeeping must service the room and fulfill guest requests for specific items. After check out, housekeeping must flip the room efficiently (and to brand standards) so that it's available for the front desk to assign. “The way in which a room is cleaned, tidied and presented to its guests is in direct relation to the level of service the hotel prides themselves on. Housekeeping provides guests with a clear indication of how they are valued.” -Paul Duverge, General Manager, Menlyn Boutique Hotel Quore’s platform makes this daily cycle easier on the housekeeping manager by supporting: Preparation. Each housekeeping shift is a puzzle. In advance of a shift, it's all about preparation and planning. Quore helps housekeeping managers to set each days priorities, as each stayover and checkout is clearly defined in the system. It simplifies the process of assigning rooms to housekeepers before they clock in. Prioritization. Things change throughout today. Real-time updates on things like stayovers becoming checkouts helps the housekeeping manager match staff resources with guest demand. Accountability. There's also very important advantage of a paper trail. As Liz, the assistant housekeeper manager at the Hilton Garden Inn in downtown Nashville learned after starting at a hotel with Quore, there's less accountability without a written record: “[With walkie-talkies] it's easy to not write something down. With Quore, it's like having a paper trail, so there's more documentation. Also, I can start and complete an activity all through Quore which is helpful for tracking.” Quore has robust houskeeping features to support your staff: Housekeeping assignments, Guestroom inspections, Deep cleanings, Lost & found, Room notices, Custom inspections, Digital breakouts, Room status tracking, Work orders, Brand standards compliance   Your front desk manager will deliver better service It takes a certain amount of finesse to work the front desk. The ideal team member here is pleasant under pressure, with a knack for creative problem solving. Yet, even the most creative employee will be hobbled by poor information. The front desk is, in many ways, the central command post for a hotel’s operations. As the front line of guest communications, one of the toughest challenges encountered by most front desk agents is the unevenness of information. Quore’s smooths out these imbalances by adequately equipping the front desk to solve guest problems quickly with its: Dashboard. The Quore platform provides a single unified dashboard to collaborate quickly and across departments. This synchronization allows the front desk to focus on the rapid resolution of guest issues and avoid poor service situations, such as assigning an unclean or out-of-service room. Instead of less reliable means of communication, such as walkie-talkies or face-to-face, the front desk can communicate guest requests efficiently, says Finesse James, a front desk agent at Hilton Garden Inn in downtown Nashville: “It's a great method because it can keep us from having to call them when things are busy up here, and we are multitasking. It's easier to click and type in that we need them to do something. We can put all the specifics in the comments so they don't need to call and clarify.” Ease-of-use. The front desk is usually an untipped entry-level role, which means higher turnover. Quore’s consumer-friendly interface is familiar to anyone who’s used popular messaging and social media apps. It's intuitive, which reduces training time. The ease-of-use also keeps staff engaged and less frustrated, as they feel that the technology is working for, rather than against, them. For millennial's used to well-crafted interfaces, this is actually an important part of their expectations for the workplace. Digital logbook. No more deciphering chicken scratch or calling a colleague from a previous shift about “complaint from 402.” Standard log sheets keep staff informed from shift-to-shift. The digital log book also connects with related items, such as guest complaints or requests, so staff can easily find updates on notices mentioned in the digital log book. Quore has robust front desk features to support your front office team: Local attraction directory, Guestroom notices, Guest request management, Guest complaint management, Satisfaction callbacks, Key sign-in, sign-out and audit, Log book, Cash count log, Guest SMS, Security walks, Wake-up calls, Guest shipments   Your general manager will achieve budget more often The best general managers know the power of consistent, clear communications. And many have learned this first-hand, rising up the ranks from entry-level desk clerk. According to a 2016 AH&LA study, 45% of respondents said that at least half of the general managers began in actionable positions. Quore allows these veterans to focus on providing fluid and flexible workforce communications that empowers rather than discourages. The Quore platform becomes a GM’s stalwart ally in running a consistent hotel operation by supplying: Centralized, digital log book. A GM can’t be everywhere at once. Quore’s position at the center of a hotel’s operation relives some of that pressure.  As Gerald Loughran, the GM of Hilton Franklin/Cool Springs emphasizes, Quore’s digital log book is his hotel’s bible: “We’re religious about putting everything into Quore. If it’s not in Quore, it didn’t happen.” By pulling staff together into one shared operational brain, it’s much easier to maintain brand standards and close communication gaps.   Go-anywhere access. A GM also has to go home at some point! Quore enables managers to keep track of staff to-do’s, tasks and track overall productivity across their hotel from any device. The go-anywhere access means that GMs aren’t out of the loop when off shift, at a conference, or on vacation. Actionable reports based on historical data.  Historic data is easily accessible so that GMs can achieve growth and measurable improvement. This gives GMs the confidence that work is being done as it should be -- or quickly services areas that need work. When a GM spends less time on inspection or micro-management, it frees up time to focus on other metrics that matter -- such as guest satisfaction, revenue, and profitability. Quore has robust features to support your general managers:, Analytics & reporting, Asset tracking, CapEx management, Attendance tracking, Custom inspections, Budgeting tool, Checkbook visualization, Daily property walks

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Recent Housekeeping News & Community Updates

Universal platform for operational management of the workflow of the hotel in real-time, created by hoteliers for hoteliers


HKeeper US, LLC will be present on the HITECT19 in Minneapolis 17-20 June for the first time. We are introducing our cloud-based Software as a Service - HKeeper. It is a radically new format for real-time management of ALL working processes in the hotel and resort fields. HKeeper is a paradigm change in hotel management. HKeeper represents a universal tool for organization and control. It fundamentally transforms the interactions of all departments in digital formal with NO information lost. All in "here and now" format. HKeeper provides complete information about the efficiency in detailed Reports and Dynamic Charts in a convenient, visualized form. HKeeper works perfectly for managing properties in multiple locations! Management sees the big picture as well as the finer details across the spectrum. HKeeper enhances time management, prioritizing, and delegation and takes it to a higher level. HKeeper’s architecture consists of 12 main modules. These encompass a Centralized Logbook and Messenger, Workflow Management, Employee Management, Rooms Management, Lost and Found, Inventory, Reports, Analytics, Media and Settings. HKeeper works in desktop and mobile versions of all types of smartphones on the Android and iOS operating systems.  The mobile application functions equally well with or without Wi-Fi. The mobile app has a version for the executors and executives with the difference in the functionality an level of access to the information. Being informed on time allows you to make the right decision in time.  This can be achieved easily, with HKeeper’s unique feature: the Centralized Logbook and Messanger. This enables you to convey information to the staff instantly. Further, to immediately coordinate their actions. With Hkeeper’s Workflow module, you control changes happening in real-time and are sure that in all departments, everything is going according to plan.  Analyzing and managing expenses costs will be far easier with HKeeper by overseeing in real-time inventory, reports, and analytics by the minute.  Hkeeper allows you to measure a workability level and the quality of tasks performed. The Employees module accumulate all analytics based on task performance evaluation and time count and give full reports for each employee. Also, the employee becomes more involved. Using the HKeeper mobile app, each employee gets the ability to document an event or an action, take photographs, add remarks, and record all questions regarding guests' requests. Transmitting this information to supervisors becomes instantaneous. Decision-making becomes easy and on time. The mobile app is a real command center on the go. Once and for all management is relieved of the need for their constant physical presence in the hotel. Management is present everywhere.  We are pleased to announce that HKeeper has entered into a partnership agreement with HotBot.ai the developer of the chatbot for Hotels. It allows us to organize the guest relations service on the absolutely another level. With this, the guest has the option of booking a hotel, get access to all of its services, the order in advance what’s needed. For this, there is no need to register on specific sites - HotBot uses instant messengers and communication channels already available to the guest. HKeeper and HotBot can easily be customized for all guests’ needs - and these are processed automatically. And more: HKeeper is one of the first programs to have a Technology Integration Agreement with the HAPI streaming platform, created by Data Travel, LLC. Thanks to this collaboration, HKeeper easily integrates with all existing ICPs today. HKeeper represents a radically new level of internal organization in the hotel business. HKeeper is dynamic, efficient, and focused on providing top quality services at the lowest cost. Our team has a natural creative flair and is full of ideas and energy. Come and see us at our booth # 711   and let us show our piece of art called HKeeper!   About HKEEPER HKeeper US, LLC was established in 2017 in Orlando, Florida to develop and distribute HKeeper software. The founders of the company have long-term and invaluable experience in the hotel industry and the field of information technologies. For more information, please visit www.hkeeper.us

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