Let us find your solution
Ranked 6th (out of 43)
Top Alternative: HelloShift (Staff)
74 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Ranked 6th (out of 43)
Top Alternative: HelloShift (Staff)
74 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence

Reviews Summary

82%
Recommend
Ratings Summary
74 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More

Ranked #6 out of 43 in Service Delivery & Optimization

Ease of Use
4.2/5
ROI
4.0/5
Implementation
3.9/5
Customer support
4.5/5
Verified Customer Support

Guestware’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more

Work For Guestware? Claim Profile

Guestware Overview

Guestware’s core functionality streamlines hotel operations and communication for all departments to improve service and efficiency. Note many functions in Guestware overlap with other categories on this site but this is our main profile. Our cloud based software automates guest service requests, work orders, preventive maintenance, housekeeping, repeat guest recognition and more. Our app helps staff do their daily work more efficiently while providing management (both property and corporate) useful data for process improvement and accountability. Guestware consolidates multiple apps into one integrated system to simplify guest facing messaging, task mgt, maintenance & CRM. NOTE: This review site does not correctly rank vendors and can easily be manipulated so we suggest seeing a presentation and proposal before making any decisions. Read more Less

About Guestware

Founded in 1990 | Headquarters in Seattle | 22 employees

Integrates with

Pros & Cons

82% recommend

Ease of use and creating databases for new properties.

Regional General Manager from Other in Fort Lauderdale (United States)

The product is easy to use and the reporting is great. You can identify issues very easily and have dashboards emailed out to management. Support is always available and have an immediate solution. I highly recommend this product. Our company has been successfully using this product for many years!

Business Analyst from Resort

I was fortunate enough to enjoy the functions of Guestware for several years, and it was consistently easy to use, and flexible. The support team at Guestware were always receptive to our ideas and most if not all were implemented

Director of Engineering from Branded

Looking forward PM and inspections on mobile devices with the option to add text in each inspection line . Hope soon to be able to attach pictures and files

Electric Mechanic Engineer from Resort

Not to dynamic or user friendly. Too many options / features that we never use and clutter the screens

guest service manager in Berga (Spain)

Not user friendly, still working out the bugs.

Front Desk Manager from Other in Champaign (United States)

Top Guestware Alternatives

FIND THE PERFECT FIT

Want to find out if Guestware is the best fit for your hotel?

Take the quiz

Screenshots

GETTING STARTED

Download the 2019 Service Delivery & Optimization buyer’s guide

Free download

Features

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing

Active Markets

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

Free Service Delivery & Optimization Reports

View all