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Hotel Guest Apps

Loyalty: The Hotel Groups’ Challenge

Overview

Loyalty to a brand, in the accepted sense, seems utopian in the 21st century. It’s where customers consistently choose your brand over all the others who provide a similar service at a similar price. Where they book your establishments over and over because it is YOU, and they feel a sense of loyalty to you.

What’s Inside
  • What drives customer loyalty?
  • Loyalty is an asset that cannot be bought
  • Empower your customers
  • Clearly define your loyalty programme's objectives
  • Brands need to empower their properties
  • Within the property, recognition is a must
  • Managers must empower staff
Thousands of innovative hoteliers from the world’s leading brands use Hotel Tech Report to find their edge
Helping thousands of hoteliers make better buying decisions every month
Marriott
Denihan Hospitality Group
Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
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About Bowo

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