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Hotel CRM & Email Marketing

Create Wow Moments for Guests in a Socially Distanced World

Overview

“Wow moments” may seem somewhat cliché but they are also powerful loyalty drivers and reputation builders, especially during a pandemic. With strong attention to detail and an eye on tailoring experiences for each guest, these moments can deepen your brand’s emotional connection with guests and build buzz through word-of-mouth. Memorable moments may actually be a bit easier to deliver in the current landscape, where guests are eager to enjoy an escape. By making them feel comfortable, anticipating their needs and being able to respond quickly to shifting expectations, you can use the challenging pandemic to earn lifelong loyalty. Find out how to dazzle guests – all within an operational framework that’s repeatable and consistent across your entire property.

What’s Inside
  • An operational framework to wow guests
  • Ideas to surprise guests at every stage of their journey
  • Metrics for memorable moments
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