Pegasus CRS

Ranked 1 (out of 33) in Central Reservations Systems

Central Reservations Systems

Disconnect from legacy system limitations. Connect to the Pegasus CRS.

Ratings Snapshot

Certificate of Excellence
Read 105 reviews
88%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 33 in Central Reservations Systems

Ease of Use
4.3/5
ROI
4.3/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

Pegasus has opened its internal systems to

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  • Airport/ conference 2 verified reviews
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Pegasus CRS Overview

Pegasus CRS Overview

Take full control of your hotel’s distribution strategy with the Pegasus CRS, an award-winning cloud-based reservations solution that offers unprecedented flexibility, scalability, security and support in managing your rates and inventory. We offer comprehensive connectivity to all major distribution channels, while prioritizing conversion on your most profitable channel: your website. Our five-...

About Pegasus View website

Founded in 1989 | Headquarters in New York United States | 150 employees

In 2019, Pegasus merged with Travel Tripper, bringing the two companies’ industry-leading solutions into one platform and enhancing service and support across...

Other Products by Pegasus

1/2

Integrates with

  • Distribution Channels
  • Booking Engine
  • Business Intelligence
Browse integrations (45 verified)

What customers love about Pegasus CRS

Like 88% recommend

Director of Revenue from Casino in Las Vegas (United States)

Travel Tripper is the BEST channel manager and booking engine available!!!! Technology is great, support team and account managers are the best by far!!!!

Director of Revenue Management from Branded in Philadelphia (United States)

Reztrip is always there to assist in answering any and all questions that I have. A great thing is that if any of the technicians or account manager don't know the answer to your question right away they don't try to 'sk...

Director of Revenue Management from in San Jose (United States)

The software is very upfront and easy to manage; everything from inventory to reports can be extracted to provide a great experience for revenue management.

Regional Vice President of Sales & Marketing from Branded in New York (United States)

One of the best products we have used after trying several. Its user friendly, runs quick, works well across all needed channels of distribution and the added feature of Call center makes it efficient and is the best val...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conver...

by James Nannos (OTA Insight) on December 09, 2019

Question:

What differentiates this product or service from the competition?

Answer:

Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.

by James Nannos (OTA Insight) on December 09, 2019

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client...

by James Nannos (OTA Insight) on December 09, 2019

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Features

  • Reporting Dashboard
  • Guest profiles
  • Booking engine
  • Channel management & OTA distribution
  • Metasearch connectivity
  • Call center functionality
  • Content management
  • RMS connectivity
  • Geotargeted pricing module
  • Dynamic Pricing
  • Multi-property management
  • PMS connectivity
  • Centralized user & role management

Clients & references

References & testimonials

Testimonial avatar
In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), thes...
Michelle Mu Director of Revenue & Distribution at the Refinery Hotel
Testimonial avatar
I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in com...
Eric Gooden Marketing Manager at the Bellstar Hotels & Resorts

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • United Kingdom
  • India
  • Bahrain
  • South Africa
  • France
  • Australia
  • Bermuda

105 Verified Pegasus Reviews

Likelihood to Recommend
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Dec 01, 2020

Pegasus CRS Review: Support team is always attentive and willing to assist.

Director of Sales from Branded in Las Vegas (United States)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Their patience and trouble shooting to identify the concerns. Followup and easy access to case# which where we left off.

What do you dislike or think could be improved?

Follow up with a call when case is close and complete. This will represent both client and supplier follow up. Having a full understanding of the services .

Customer Support
4.5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Nov 30, 2020

Pegasus CRS Review: Ease of bookings and notifications.

Manager from City Center in Tauranga (New Zealand)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

-Concise -Positive ease of use -Globally coverage and the contact with the Travel and Booking agents for what meanest most of our needs.

What do you dislike or think could be improved?

Having a contact in New Zealand with a Helpdesk and contact phone number in real time as well and opportunity for New Zealand and Australia especially after Covid and need to plan ahead due to the unfores...

Customer Support
3.5
Ease of Use
4.5
Value for money
4.5
Implementation
4

Nov 26, 2020

Pegasus CRS Review: Helpful support team

Assistant Director from Hostel in (Japan)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The support team is kind and helpful. It's easy to communicate with them and when you have problems, they respond immediately.

What do you dislike or think could be improved?

So far, I haven't found anything to improve. I haven't used all the function in the system, we are satisfied.

Customer Support
5
Ease of Use
4.5
Value for money
n/a
Implementation
n/a

Nov 26, 2020

Pegasus CRS Review: Service and Product Knowledge

Business Optimisation from Boutique in Cape Town (South Africa)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Prompt, efficient and effective service. This is for both the call centre as well as Senior team members who avail themselves as you need them. CRS Product specialists are well versed in not only their s...

What do you dislike or think could be improved?

Less maintenance for group inventory and rate distribution and management on the CRS. More granular e commerce analytics is needed to be reported on

Customer Support
5
Ease of Use
2.5
Value for money
5
Implementation
4

Nov 26, 2020

Pegasus CRS Review: good support!

Connectivity Manager from Other in Wernau (Neckar) (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

- good support (always very helpful with workarounds, trainings, etc) - good connectivity with not a lot of errors

What do you dislike or think could be improved?

- backend could be more up to date but is still quite user friendly to work with - push of the bookings -> tried only once, if there is a timeout it should be tried anew to push the booking to the pms sy...

Customer Support
4.5
Ease of Use
3.5
Value for money
n/a
Implementation
n/a

Nov 26, 2020

Pegasus CRS Review: Will find a solution to any situation!

Group Director of Revenue & Reservations from City Center in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Pegasus are incredibly supportive, flexible, experienced, resourceful and creative. We have worked with them to find resolutions to many issues - whether it was creating a new IBE in record time with co...

What do you dislike or think could be improved?

Our IBE platform - which in fact they have already proposed a solution for! They are a delight to work with - in particular Brian, Lena, Anne, Caroline, Matthew, Matt and Chethan.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

Pegasus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Resources & reports

Infographic: How to use social influencers successfully to market your hotel

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Popular Pegasus CRS Integrations

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