SynXis Central Reservation (Sabre)
4.2 (47 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Blanka, Amanda, Audrey + 4 more experts recommend Sabre
Read RecommendationsSynXis Central Reservation (Sabre)
Ranked 3 (out of 37) in Hotel Reservations Systems
Streamline rate management
85% recommended by 123 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 120 others
More than 50% of Sabre’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
3.9/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, SynXis Central Reservation (Sabre) is the #2 most trending product in the Hotel Reservations Systems category (out of 37) and the #52 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About SynXis Central Reservation (Sabre)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Central Reservation System (CRS) is a comprehensive, easy-to-use rate, inventory, and reservations management solution. Available in multiple languages, SynXis CRS enables you to enforce unique, fine-tuned distribution strategies supporting your business goals. With access to a robust list of channels and integrations, SynXis CRS drives accuracy and efficiency.
Capabilities
Trust a single source of truth
Trust a single source of truth
Rest easy knowing your ARI is being sent to your selected distribution channels from a sophisticated CRS
Manage your entire portfolio from one place
Manage your entire portfolio from one place
Bulk upload tools and chain functionality enables you to enforce chain and brand standards from a single interface
Configure your brand and business
Configure your brand and business
Choose from hundreds of configuration options (PMS, RMS, CRM, OTAs, and more) to ensure your unique brand and business model come to life.
Leverage the technologies that work for you
Leverage the technologies that work for you
Build a technology ecosystem that is right for your business with our extensive API library
Direct Distribution: Booking Engine and Voice Application
Direct Distribution: Booking Engine and Voice Application
Manage your distribution through SynXis Booking Engine and SynXis Voice Agent
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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No matching results
Success Stories
Sabre doesn’t have any case studies available
References
"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."
Ngoni Katsamba
Group Digital and Brand Executive @
"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."
Miggy Urena
Director of Rooms @
Wyndham Grand Orlando Resort Bonnet Creek
"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."
Joshua Haddadi
Senior Digital Solutions Manager @
OUTRIGGER Hospitality Group
"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."
Brandon Standerfer
Corporate Director of Distribution @
Featured Customers
Sabre doesn’t have any featured customers available
Popularity by Segment
Size
1 | X-Small (1-9 room)
1 | Small (10-24 room)
7 | Medium (25-74 room)
32 | Large (75-199 room)
61 | X-Large (200+ room)
Country
84 | United States of America
6 | Mexico
4 | Canada
3 | United Arab Emirates
3 | United Kingdom
3 | Egypt
2 | Norway
2 | Spain
2 | Japan
2 | Singapore
2 | France
2 | Thailand
2 | Barbados
2 | Germany
1 | Costa Rica
1 | Hungary
1 | Hong Kong
1 | Turkey
1 | Qatar
1 | Saudi Arabia
1 | India
1 | South Africa
1 | Brazil
1 | Italy
1 | Finland
1 | Vietnam
Type
63 | Luxury Hotels
36 | Boutiques
30 | Branded Hotels
26 | Resorts
12 | City Center Hotels
7 | Hostels
6 | Extended Stay & Serviced Apartments
5 | Airport/Conference Hotels
4 | Limited Service & Budget Hotels
2 | Bed & Breakfast & Inns
2 | Vacation Rentals & Villas
1 | Motels
Region
94 | North America
14 | Europe
9 | Asia Pacific
9 | Middle East
2 | South America
2 | Central America
1 | Africa
Category
72 | Booking Engine
47 | Hotel Reservations Systems
45 | Channel Managers
35 | Staff Collaboration Tools
9 | Hotel Guest Apps
6 | Property Management Systems
5 | Guest Messaging Software
5 | Housekeeping Software
3 | Digital Marketing Agencies
2 | Upselling Software
More Products by Sabre
Hotelier Rating
10
Solid and Reliable CRS System
Group Director e-Commerce and distribution from 200 to 499 room Branded Hotel in New York (United States of America)
Verified
1 days ago
The Synxis CRS is a solid, stable and very reliable platform. It has all the functionality needed and more one can expect from a CRS, and has real time connectivity to the Sabre Booking Engine that is WCAG 2.1 ADA and GDPR compliant, and fully responsive design, full seamless connectivity to the GDS, Call Center and IDS. Even makes it bette...
United States of America
United States of America
Group Director e-Commerce and distribution
X-Large Hotel
10
Heavy user of the CRS, customising SBE and using both GDS and channel management tools.
Founder and Executive Director from 500+ room Luxury Hotel in (United Kingdom)
Verified
2 days ago
* One of the best BE Vendor solutions still available in the market.* Focus on security, stability and performance of the platform* Continuing to invest in the core CRS in a dynamic, fast changing market * Taking action about payment solutions, API legacy, redundancy, performance, ease of access and size of API portfolio* Focus on fiscal re...
United Kingdom
United Kingdom
Founder and Executive Director
X-Large Hotel
10
Great partner
Revenue operator from 200 to 499 room City Center Hotel in Napoli (Italy)
Verified
16 days ago
As Sabre's partner we use channel manager for our distribution, hotel reservations system. To optimize the conversion rate of the bookings we use the booking engine synxis optimized even for mobile. Our experience is really good.
Italy
Italy
Revenue operator
X-Large Hotel
10
Sabre SynXis CR
3rd party distribution manager from 500+ room Branded Hotel in Kajaani (Finland)
Verified
17 days ago
The system is easy to use and the best part of the system is the access to most of the setups having to rely on support services only occasionally. Managing centrally more than 40 hotels is made easy while many things can be setup on a chain level and it is easy to jump from hotel to hotel. Apart from the tech side, what I appreciate most o...
Finland
Finland
3rd party distribution manager
X-Large Hotel
8
Reliable Team & Products!
Senior Manager, Revenue Management (Corporate) from 500+ room Extended Stay & Serviced Apartment in Singapore (Singapore)
Verified
17 days ago
-The Responsiveness of the Account Manager -The Management team never stopped looking for enhancements -User friendly interface and easy navigation system
Singapore
Singapore
Senior Manager, Revenue Management (Corporate)
X-Large Hotel
7
Good product with no so good service
Director of Distribution from 100 to 199 room Luxury Hotel in Paris (France)
Verified
18 days ago
Synxis is a very complete CRS system that includes sufficient functionalities to delivery our pricing strategy. The system is "easy" to use for a tech-mind person (the help pages could be improved for those struggling with technology), informative and efficient. It is very well designed for multi-properties used, allowing us to manage many...
France
France
Director of Distribution
Large Hotel
9
Great
Revene Manager from 50-74 room Bed & Breakfast & Inn in Paris (France)
Verified
18 days ago
Good system with advanced features and well thought out. We use it for GDS as well as some IDS. The system has fewer problems than its competitors.
France
France
Revene Manager
Medium Hotel
2
I am thankful for SynXis (Sabre) support staff!
DRM from 100 to 199 room Resort in Tambon Hua Hin (Thailand)
Verified
19 days ago
The support staff is great - without them I would not get anything done. Hold music is HORRIBLE. Someone at Sabre should call the number and lsiten to it.
Thailand
Thailand
DRM
Large Hotel
7
Hotel Reservations Systems review
Manager, Central Systems Support from 500+ room Luxury Hotel in Toronto (Canada)
Verified
19 days ago
Hotel Reservations Systems Account Management interaction. Appreciate Vendor Customer collaboration & level of professionalism received. Notification and Escalation process eg. Advanced Maintenance Release schedules ,Performance Notification, Escalation process.
Canada
Canada
Manager, Central Systems Support
X-Large Hotel
10
Great Partnership and Service
Vice President of Revenue Management from 500+ room Boutique in Wichita (United States of America)
Verified
1 months ago
We utilize Sabre for our CRS / Booking Engine, partnering for as many years as I have been with my company- currently 14. As a small hotel company, the attention that we receive through Sabre's account management is superior to other partners that we work with. We are always made to feel that we are a priority and our feedback is greatly ap...
United States of America
United States of America
Vice President of Revenue Management
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
The cloud-based Nuvola platform enhances every aspect of a hotel's operations while simultaneously enhancing the overall guest experience. In addition to guest messaging, the platform's capabilities to connect staff with guests and process service request ticketing are tools that enable hoteliers to streamline their operations and ensure guest requests are being fulfilled in a timely manner.
Nuvola has offered the industry a comprehensive capability to manage operational and guest experiences in a very easy to use and intuitive platform. Our clients also share that they provide responsive and thorough after sale service.
Nuvola partners well with other vendors to allow the end client the hotels to provide their guests improved services and experiences. Providing an easy and affordable way to communicate between staff members as well as with the guests directly.
Comprehensive yet straightforward, Nuvola offers an intuitive cloud-based solution that is focused on hotel operating efficiency and guest experience and engagement. The solution enables hoteliers to make data-driven decisions on employee performance and hotel operations.
Question:
What differentiates this product or service from the competition?
Answer:
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
In particular, the Nuvola integration with Intelity expands the platform's omni-channel guest messaging capabilities and provides a comprehensive integrated communications and optimization system. Nuvola's intuitive software allows hoteliers to offer their guests immediate access to staff through messaging and chat functions to request any service they may need during their stay. Staff are notified immediately and hoteliers can get an escalation notification if requests are not fulfilled within a set time limit. Nuvola is elevating the overall guest experience by increasing staff productivity and enhancing service operations for hotels.
It offers a great a la carte approach to mobile friendly tools for both guests and staff, allowing for flexibility to mold into our clients operational needs in a customized fashion. We have heard positive feedback from all of our mutual clients that use the products.
By offering a wider variety of items that are staff facing as well as guest-facing while easy to understand and onboarding of new staff members quickly and easily. Since their product is device agnostic, it makes it easy and cost-effective. As well as working in a variety of different. Cloud-based solutions with support teams that are responsive provide the industry with the products and services needed.
The Nuvola platform is true optimization at a hoteliers fingertips. The team itself at Nuvola is comprised of a dedicated group of former hoteliers and technology experts that are committed to delivering an intuitive and constantly evolving solution.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable.
I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Like Intelity, Nuvola was built by hoteliers for hoteliers, and their first-hand understanding of day-to-day hotel operations and robust reporting capabilities strengthen a hotel's overall operations, staff accountability, and guest engagement for a more enhanced guest experience.
In today's contactless world, products like these that Nuvola presents are invaluable and a necessity to thrive. Guests want the high touch service they expect in a contact free manner, and staff need similar considerations and ability to be responsive instantly. These products offer that capability and continue to enhance to meet the changing needs of the industry.
Take your time to look at the options and the flexibility of the product. There is a great opportunity to customize the setup and uses for your hotel and team. As the team comes from the hotel industry, they better understand your needs and can help customize the product to your needs.
The Nuvola team is a trusted technology partner that will scale with your organization. They provide attentive support, friendly service and detailed training. They offer nimble, cloud-based tools that help hoteliers optimize their operations and deliver unparalleled service.
Recommended by
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Kylie Waters
Engineering Administrative Executive
@
Hilton Naples- Cooperhotels
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Posts
Sabre
2 months ago
Cinnamon Hotels & Resorts Selects Sabre’s SynXis Platform as it Eyes International Growth
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2 months ago
Habitas Group Implements Sabre's Hospitality Technology
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4 months ago
Hyatt Selects Sabre to Enhance Central Reservation System Capabilities
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4 months ago
Sabre Acquires e-Commerce Provider Techsembly to Expand and Accelerate its Hospitality Retailing Solutions
Sabre
2 years ago
Louvre Hotels Group Chooses Sabre’s Hospitality Solutions to Boost its Strategic Distribution Transformation and Support its Development
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3 years ago
Sabre and Google Develop Industry-First AI Technology for Travel
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Support
Unverified
Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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