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SynXis Central Reservation (Sabre)
4.2 (56 REVIEWS)
Blanka, Amanda, Audrey + 4 more experts recommend Sabre
Read RecommendationsRanked 4 (out of 44) in Hotel Reservations Systems
Hoteliers voted Sabre as the #3 Hotel Reservations Systems provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldStreamline rate management
85% recommended by 134 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 131 others
Bell - AI powered product analyst
I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.
IHG, JA Resorts & Hotels, Alila Resorts & 131 others
Read their reviewsSupport
Supportive
Hoteliers often report challenges with the customer support of Sabre’s Hotel Reservations System, SynXis Central Reservation. They note that while support is available through various channels like chat or email, the responsiveness and effectiveness in resolving issues are inconsistent. Some users mention that support staff can sometimes lack the necessary expertise, which affects the prompt resolution of problems. Additionally, hoteliers express a need for improved onboarding processes, as the current setup and training for new users require more comprehensive assistance. Furthermore, users mention that existing resources, such as FAQs and tutorials, could be more helpful and accessible, suggesting room for enhancement in supportive materials.
3rd party distribution manager
3 months ago
Verified
... Implementation of new properties and channel integrations in CynXis CR ...
See full review3rd party distribution manager
3 months ago
Verified
... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution ...
See full review3rd party distribution manager
3 months ago
Verified
... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution focused. In addition they have always been available and prompt ...
See full review3rd party distribution manager
3 months ago
Verified
... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of ...
See full review
2 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full reviewRevenue Analyst
2 months ago
Verified
... Friendly booking engine system for user. ...
See full reviewRevenue Analyst
2 months ago
Verified
... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...
See full reviewRevenue Analyst
2 months ago
Verified
... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...
See full reviewRevenue Analyst
2 months ago
Verified
... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service improvements with the new ...
See full reviewDistribution Manager
1 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. This would provide hotels with an intuitive way to monitor ...
See full reviewMulti-Property Director of Sales
3 days ago
Verified
... Channel Connect ( WebBeds ) ...
See full reviewMulti-Property Director of Sales
3 days ago
Verified
... Channel Connect. Communicating with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked fine until it sometimes disappeared from my active list for no reason. I reached out the channel connect team, they asked me to contact the customer care and open a case ...
See full reviewMulti-Property Director of Sales
3 days ago
Verified
... Channel Connect. Communicating with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked fine until it sometimes disappeared from my ...
See full reviewAutomation
Streamlined
2 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full reviewGm
2 months ago
Verified
... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...
See full reviewIntegrations
Connected
Hoteliers often highlight the robust range of integrations available with Sabre's SynXis Central Reservation system. They appreciate the seamless connectivity with numerous systems such as Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and payment processors, which facilitates efficient management of booking operations. Users find the integration setup straightforward, which minimizes technical challenges and reduces implementation time. Furthermore, hoteliers report that these integrations consistently work without syncing issues, enhancing the reliability of operations. Customization of integrations to suit specific business needs is also noted as a significant advantage, allowing hoteliers to tailor the system to optimize their workflow and meet unique client requirements.
3rd party distribution manager
3 months ago
Verified
... Implementation of new properties and channel integrations in CynXis CR ...
See full review3rd party distribution manager
3 months ago
Verified
... Implementation of new properties and channel integrations in CynXis CR ...
See full review3rd party distribution manager
3 months ago
Verified
... Implementation of new properties and channel integrations in CynXis CR ...
See full review3rd party distribution manager
3 months ago
Verified
... At times there seems to be a lack of communication between Sabre's and third party channels integration teams and the hotel may be asked to contact the channels market managers to solve issues that one could expect would be easily achievable through Sabre's direct ...
See full review3rd party distribution manager
3 months ago
Verified
... Implementation of new properties and channel integrations in CynXis CR ...
See full review3rd party distribution manager
3 months ago
Verified
... At times there seems to be a lack of communication between Sabre's and third party channels integration teams and the hotel may be asked to contact the channels market managers to solve issues that ...
See full review3rd party distribution manager
3 months ago
Verified
... At times there seems to be a lack of communication between Sabre's and third party channels integration teams and the hotel may be asked to contact the channels market managers to solve issues that ...
See full review
2 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full reviewGm
2 months ago
Verified
... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service ...
See full reviewDistribution Manager
1 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual hotel levels, enabling brands to tailor strategies that optimize their portfolio comprehensively. The platform's reporting capabilities are thorough, and with the integration ...
See full reviewDistribution Manager
1 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual hotel levels, enabling brands to tailor strategies that optimize their portfolio comprehensively. The platform's reporting capabilities are thorough, and with the integration of Synxis Insights ...
See full reviewMulti-Property Director of Sales
3 days ago
Verified
... I like the GDS, IDS, and Booking Engine. the ease to create a booking code for my corporate clients is very friendly. ...
See full reviewMulti-Property Director of Sales
3 days ago
Verified
... I like the GDS, IDS, and Booking Engine. the ease to create a booking code for my corporate clients is very friendly. ...
See full reviewValue
Balanced
3rd party distribution manager
3 months ago
Verified
... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of ...
See full review3rd party distribution manager
3 months ago
Verified
... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution focused. In addition they have always been available and prompt in responding. They have also demonstrated to be very flexible and patient when unexpected speed bumps caused by either 3rd parties or the hotel itself occur. Over all I find the clear ...
See full reviewRevenue Analyst
2 months ago
Verified
... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...
See full reviewRevenue Analyst
2 months ago
Verified
... SynXis offers a user-friendly platform with a wide range of customizable options for distribution, allowing connections to various global channel. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service ...
See full reviewDistribution Manager
1 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels ...
See full reviewFunctionality
Balanced
Hoteliers often mention functionality as a crucial aspect of Sabre's Hotel Reservations Systems product, SynXis Central Reservation. They find the core features efficient in handling essential tasks like booking and reporting. However, there are concerns about reliability, with some users experiencing bugs and occasional downtime. Scalability is highlighted, as it supports business growth by accommodating more users and properties. Users appreciate the feature completeness, as most of the expected tools and features are included. Automation is generally effective, streamlining tasks like billing and reporting. Customization is a strong point, allowing adaptable workflows, templates, and dashboards. Insights and reporting features are praised for being actionable and easy to interpret. The system supports global features, including multiple languages and currencies, catering to an international clientele.
2 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full review
2 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full reviewRevenue Analyst
2 months ago
Verified
... Friendly booking engine system for user. ...
See full reviewGm
2 months ago
Verified
... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...
See full reviewGm
2 months ago
Verified
... I feel we have to feel up a lot of Data dump which really take a lot of time to do this task. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewDistribution Manager
1 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels ...
See full reviewDistribution Manager
1 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility ...
See full reviewDistribution Manager
1 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...
See full reviewMulti-Property Director of Sales
3 days ago
Verified
... Channel Connect. Communicating with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked fine until it sometimes disappeared from my active ...
See full reviewUser Interface
Intuitive
Hoteliers often find that Sabre's SynXis Central Reservation system's user interface presents both strengths and areas for improvement. They appreciate its modern and professional visual design, which many find appealing. However, some highlight issues with the ease of navigation, as menus and features are not always intuitive to find or use. Additionally, there is concern about the responsiveness of the interface, as users report occasional lag. While the clarity of information is generally well-regarded, suggesting that data and key details are presented clearly, the lack of customizability is a drawback for users who wish to personalize their experience. Usability is another mixed aspect; while some first-time users manage to navigate it successfully, others feel that the interface could be more intuitive or require less training. Mobile compatibility remains a point of contention, with users seeking better performance on mobile devices. Lastly, the accessibility features, such as screen reader support or keyboard navigation, seem limited, posing challenges to users requiring such accommodations.
2 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full review
2 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full review
2 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full reviewRevenue Analyst
2 months ago
Verified
... Friendly booking engine system for user. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...
See full reviewDistribution Manager
1 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...
See full reviewMulti-Property Director of Sales
3 days ago
Verified
... Channel Connect. Communicating with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked fine until it sometimes disappeared from my ...
See full reviewWhat Types of Hotels Sabre is Popular For
Size
50 | Large (75-199 room)
18 | Medium (25-74 room)
7 | Small (10-24 room)
54 | X-Large (200+ room)
8 | X-Small (1-9 room)
Country
82 | United States of America
8 | Mexico
4 | United Arab Emirates
4 | Canada
3 | Thailand
3 | Spain
2 | India
2 | China
2 | Japan
2 | Singapore
2 | France
2 | Egypt
2 | Vietnam
2 | Germany
1 | Costa Rica
1 | Norway
1 | Hungary
1 | Virgin Islands, British
1 | Qatar
1 | South Africa
1 | Brazil
1 | Maldives
1 | Saudi Arabia
1 | Finland
1 | Greece
1 | Italy
1 | United Kingdom
Type
27 | Bed & Breakfast & Inns
60 | Boutiques
50 | Branded Hotels
2 | Casinos
38 | City Center Hotels
33 | Airport/Conference Hotels
12 | Extended Stay & Serviced Apartments
8 | Hostels
25 | Limited Service & Budget Hotels
83 | Luxury Hotels
2 | Motels
51 | Resorts
3 | Vacation Rentals & Villas
Region
94 | North America
13 | Europe
14 | Asia Pacific
8 | Middle East
2 | South America
1 | Central America
1 | Africa
Category
56 | Hotel Reservations Systems
81 | Booking Engine
52 | Channel Managers
39 | Staff Collaboration Tools
6 | Property Management Systems
3 | Digital Marketing Agencies
1 | Upselling Software
Didn’t find what you were looking for?
Capabilities
Trust a single source of truth
Manage your entire portfolio from one place
Configure your brand and business
Leverage the technologies that work for you
Features
Content Management
Pricing Rules
Distribution
Ecommerce
Integrations
Reporting
Admin
Call Center
Recommended by
Achievements
This vendor's trending score is rising, SynXis Central Reservation (Sabre) is the #3 most trending product in the Hotel Reservations Systems category (out of 44) and the #148 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Sabre as the #3 Hotel Reservations Systems provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Sabre Case Studies
Sabre doesn’t have any case studies available
References
"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."
"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."
"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."
"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."
Featured Customers
Sabre doesn’t have any featured customers available
More Products by Sabre
Hotelier Rating
Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.
AI-generated from the text of customer reviews
Looking for specific info?
Channel Connect ( WebBeds )
Multi-Property Director of Sales from 100 to 199 room Branded Hotel in Squamish (Canada)
Synxis CRS 2024 review
Distribution Manager from 100 to 199 room Casino in Wheatland (United States of America)
Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management.
President RevOptimum from 500+ room in
I work with Sabre for channel connect
Gm from 200 to 499 room Luxury Hotel in Hong Kong (China)
Friendly booking engine system for user.
Revenue Analyst from 100 to 199 room Luxury Hotel in Huruvalhi (Maldives)
Most efficient system on the market
from 200 to 499 room Branded Hotel in AlUla (Saudi Arabia)
Implementation of new properties and channel integrations in CynXis CR
3rd party distribution manager from 100 to 199 room Bed & Breakfast & Inn in Savonlinna (Finland)
Easy to use and helpful when works, sadly the Customer Service when it breaks down is terrible.
Central Reservations Training Manager from 100 to 199 room Luxury Hotel in New York City (United States of America)
Sabre/Synxis is best in class!
DVP of Revenue Management from 10 to 24 room Boutique in Shreveport (United States of America)
Excellent Support, Reliable Product
from 75-99 room Airport/Conference Hotel in Santa Rosa (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Sabre
1 month ago
Sabre Hospitality Unveils SynXis Insights: A Game-Changing Data and Analytics Tool for Hoteliers
Sabre
5 months ago
Sabre Unveils the Next Evolution of Hospitality Retailing: SynXis Retailing
Sabre
7 months ago
Sabre Hospitality Renews Wyndham Following Accelerated Migration
Sabre
8 months ago
HotelREZ and Sabre Renew Decade-Long Technology Partnership
Sabre
1 year ago
Cinnamon Hotels & Resorts Selects Sabre’s SynXis Platform as it Eyes International Growth
Sabre
1 year ago
Habitas Group Implements Sabre's Hospitality Technology
Sabre
1 year ago
Hyatt Selects Sabre to Enhance Central Reservation System Capabilities
Sabre
1 year ago
Sabre Acquires e-Commerce Provider Techsembly to Expand and Accelerate its Hospitality Retailing Solutions
Sabre
3 years ago
Louvre Hotels Group Chooses Sabre’s Hospitality Solutions to Boost its Strategic Distribution Transformation and Support its Development
Sabre
4 years ago
Sabre and Google Develop Industry-First AI Technology for Travel
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Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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