Central Reservation System for Hotel Groups
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SynXis Central Reservation (Sabre)
4.2 (55 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SynXis Central Reservation (Sabre)
Ranked 5 (out of 44) in Hotel Reservations Software
Streamline rate management
85% recommended by 135 hotels
More than 50% of Sabre’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.
What Types of Hotels Sabre is Popular For
Size
8 | X-Small (1-9 room)
7 | Small (10-24 room)
20 | Mid-Sized (25-74 room)
52 | Large (75-199 room)
55 | X-Large (200+ room)
Country
82 | United States of America
8 | Mexico
4 | United Arab Emirates
4 | Thailand
4 | Canada
3 | China
3 | Spain
3 | India
3 | Singapore
2 | Italy
2 | Japan
2 | Germany
2 | Costa Rica
2 | Vietnam
2 | Egypt
2 | France
1 | United Kingdom
1 | Brazil
1 | South Africa
1 | Maldives
1 | Virgin Islands, British
1 | Finland
1 | Greece
1 | Turkey
1 | Hungary
1 | Norway
1 | Netherlands
1 | Qatar
Type
87 | Luxury Hotels
63 | Boutiques
52 | Resorts
49 | Branded Hotels
41 | City Center Hotels
34 | Airport/Conference Hotels
28 | Bed & Breakfast & Inns
26 | Limited Service & Budget Hotels
13 | Extended Stay & Serviced Apartments
8 | Hostels
3 | Vacation Rentals & Villas
2 | Casinos
2 | Motels
Region
94 | North America
18 | Asia Pacific
15 | Europe
8 | Middle East
3 | South America
1 | Central America
1 | Africa
Category
83 | Booking Engine
56 | Channel Managers
55 | Hotel Reservations Software
39 | Staff Collaboration Tools
6 | Property Management Systems
3 | Digital Marketing Agencies
1 | Upselling Software
Didn’t find what you were looking for?
What is Sabre?
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Central Reservation (Sabre) is a comprehensive reservation management system designed to enhance and streamline the booking process for hoteliers. It excels in offering exceptional connectivity with numerous Online Travel Agencies (OTAs), which substantially boosts direct channel conversion and revenue. The platform is user-friendly, making it easy for hotel staff to manage rates, inventory, and reservations efficiently.
SynXis Central Reservation aids in automating and optimizing reservation processes, reducing manual effort, and minimizing errors. It supports advanced booking engine capabilities, ensuring guests have a smooth and intuitive booking experience. This system is particularly valuable for hoteliers managing multiple properties, as it allows for effective and unified property management.
Stability and robustness are key features of SynXis CRS, providing reliable performance to support daily hotel operations. By leveraging a wide array of channels and integrations, SynXis CRS ensures high levels of accuracy in reservation management, contributing to increased efficiency.
Although there are areas for improvement, such as integration speeds and customer service, SynXis Central Reservation stands out as a powerful tool for driving hotel business goals, improving revenue management, and enhancing overall operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Sabre products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Sabre Reviews Analyzed: 50
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Sabre Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Sabre
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Sabre's Provided Description:
"SynXis Central Reservation System (CRS) is a comprehensive, easy-to-use rate, inventory, and reservations management solution. Available in multiple languages, SynXis CRS enables you to enforce unique, fine-tuned distribution strategies supporting your business goals. With access to a robust list of channels and integrations, SynXis CRS drives accuracy and efficiency."
FAQs
SynXis Central Reservation (Sabre) Alternatives
Not sure if Sabre is right for your hotel? Here are similar Hotel Reservations Software vendors that could be a good fit for your hotel:
Capabilities
Trust a single source of truth
Trust a single source of truth
Rest easy knowing your ARI is being sent to your selected distribution channels from a sophisticated CRS
Manage your entire portfolio from one place
Manage your entire portfolio from one place
Bulk upload tools and chain functionality enables you to enforce chain and brand standards from a single interface
Configure your brand and business
Configure your brand and business
Choose from hundreds of configuration options (PMS, RMS, CRM, OTAs, and more) to ensure your unique brand and business model come to life.
Leverage the technologies that work for you
Leverage the technologies that work for you
Build a technology ecosystem that is right for your business with our extensive API library
Direct Distribution: Booking Engine and Voice Application
Direct Distribution: Booking Engine and Voice Application
Manage your distribution through SynXis Booking Engine and SynXis Voice Agent
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Sabre Reviews Summary
Ease of Use
4.4/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, SynXis Central Reservation (Sabre) is the #3 most trending product in the Hotel Reservations Software category (out of 44) and the #152 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sabre Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Hotelier Rating
Looking for specific info?
9
Multi-Property Director of Sales
Multi-Property Director of Sales from 100 to 199 room Boutique in Burnaby (Canada)
Verified
2 months ago
SynXis is user-friendly and easy to learn. The booking engine allows for a customizable Interface, and I like the seamless real-time integration with various systems. Also, the distribution capabilities are great. It allows me to reach several corporate accounts and travel agencies.
Canada
Canada
Multi-Property Director of Sales
Large Hotel
8
Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support
Sr. E-commerce Manager from 100 to 199 room Bed & Breakfast & Inn in El Gouna (Egypt)
Verified
3 months ago
As a user of Sabre's services, I have found their technology to be efficient, reliable, and user-friendly. One of the things that I appreciate the most about Sabre is their vast range of solutions that cater to various needs of the travel and hospitality industry. They offer a comprehensive suite of products, including reservation systems,...
Egypt
Egypt
Sr. E-commerce Manager
Large Hotel
8
Synxis CRS 2024 review
Distribution Manager from 100 to 199 room Casino in Wheatland (United States of America)
Verified
6 months ago
One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual...
United States of America
United States of America
Distribution Manager
Large Hotel
10
Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management.
President RevOptimum from 500+ room in
Verified
7 months ago
10
I work with Sabre for channel connect
Gm from 200 to 499 room Luxury Hotel in Hong Kong (China)
Verified
7 months ago
I feel we have to feel up a lot of Data dump which really take a lot of time to do this task.
China
China
Gm
X-Large Hotel
9
Friendly booking engine system for user.
Revenue Analyst from 100 to 199 room Luxury Hotel in Huruvalhi (Maldives)
Verified
8 months ago
SynXis offers a user-friendly platform with a wide range of customizable options for distribution, allowing connections to various global channel.
Maldives
Maldives
Revenue Analyst
Large Hotel
9
Implementation of new properties and channel integrations in CynXis CR
3rd party distribution manager from 100 to 199 room Bed & Breakfast & Inn in Savonlinna (Finland)
Verified
8 months ago
Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution focused. In addition they have always been available and prompt in responding. They have also demo...
Finland
Finland
3rd party distribution manager
Large Hotel
7
Easy to use and helpful when works, sadly the Customer Service when it breaks down is terrible.
Central Reservations Training Manager from 100 to 199 room Luxury Hotel in New York City (United States of America)
Verified
17 months ago
I like that it is thought to be easy to use. The reservation process through NGVA is quick and intuitive. I like that you can now add reservations and it transfers the names and CC info from the original reservation to the next. SynXis CR is easy to use, and it helps a lot when loading information.
United States of America
United States of America
Central Reservations Training Manager
Large Hotel
10
Sabre/Synxis is best in class!
DVP of Revenue Management from 10 to 24 room Boutique in Shreveport (United States of America)
Verified
17 months ago
Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. The system is stable with almost no interruptions of services.
United States of America
United States of America
DVP of Revenue Management
Small Hotel
10
Excellent Support, Reliable Product
from 75-99 room Airport/Conference Hotel in Santa Rosa (United States of America)
Verified
17 months ago
The customer service is excellent - agents follow up on tickets diligently. Their team is knowledgeable about connections with 3rd parties. Market managers involved in all tickets to monitor progress and ensure a timely resolution.
United States of America
United States of America
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Question:
What differentiates this product or service from the competition?
Answer:
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable.
I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Recommended by
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
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Support
Unverified
Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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