SynXis Central Reservation (Sabre)

4.2 (56 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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SynXis Central Reservation (Sabre)

4.2 (56 REVIEWS)

Ranked 5 (out of 44) in Hotel Reservations Systems

Streamline rate management

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Bell avatar Bell - AI powered product analyst

I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.

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IHG, JA Resorts & Hotels, Alila Resorts & 133 others

Read their reviews

What Types of Hotels Sabre is Popular For

Size

8 | X-Small (1-9 room)

7 | Small (10-24 room)

19 | Medium (25-74 room)

51 | Large (75-199 room)

55 | X-Large (200+ room)

Country

82 | United States of America

8 | Mexico

4 | United Arab Emirates

4 | Thailand

4 | Canada

3 | China

3 | Spain

2 | India

2 | Egypt

2 | Costa Rica

2 | Japan

2 | Singapore

2 | France

2 | Vietnam

2 | Germany

1 | Norway

1 | Hungary

1 | Virgin Islands, British

1 | Qatar

1 | South Africa

1 | Brazil

1 | Maldives

1 | Saudi Arabia

1 | Finland

1 | Greece

1 | Italy

1 | United Kingdom

Type

84 | Luxury Hotels

61 | Boutiques

51 | Branded Hotels

51 | Resorts

39 | City Center Hotels

34 | Airport/Conference Hotels

28 | Bed & Breakfast & Inns

26 | Limited Service & Budget Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

3 | Vacation Rentals & Villas

2 | Casinos

2 | Motels

Region

94 | North America

16 | Asia Pacific

13 | Europe

8 | Middle East

3 | South America

1 | Central America

1 | Africa

Category

83 | Booking Engine

56 | Hotel Reservations Systems

54 | Channel Managers

39 | Staff Collaboration Tools

6 | Property Management Systems

3 | Digital Marketing Agencies

1 | Upselling Software

What is Sabre?

Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Central Reservation (Sabre) is a comprehensive reservation management system designed to enhance and streamline the booking process for hoteliers. It excels in offering exceptional connectivity with numerous Online Travel Agencies (OTAs), which substantially boosts direct channel conversion and revenue. The platform is user-friendly, making it easy for hotel staff to manage rates, inventory, and reservations efficiently. SynXis Central Reservation aids in automating and optimizing reservation processes, reducing manual effort, and minimizing errors. It supports advanced booking engine capabilities, ensuring guests have a smooth and intuitive booking experience. This system is particularly valuable for hoteliers managing multiple properties, as it allows for effective and unified property management. Stability and robustness are key features of SynXis CRS, providing reliable performance to support daily hotel operations. By leveraging a wide array of channels and integrations, SynXis CRS ensures high levels of accuracy in reservation management, contributing to increased efficiency. Although there are areas for improvement, such as integration speeds and customer service, SynXis Central Reservation stands out as a powerful tool for driving hotel business goals, improving revenue management, and enhancing overall operational efficiency.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Sabre products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Sabre

FAQs

Capabilities

Trust a single source of truth

Manage your entire portfolio from one place

Configure your brand and business

Leverage the technologies that work for you

Direct Distribution: Booking Engine and Voice Application

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Sabre Reviews Summary

4.2
Very Good
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SynXis Central Reservation (Sabre) is the #3 most trending product in the Hotel Reservations Systems category (out of 44) and the #147 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Sabre Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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0

Success Stories

4

References

0

Featured Customers

Sabre Case Studies

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Sabre Reviews

Hotelier Rating

Excellent
92
Very Good
22
Average
18
Poor
9
Terrible
7

Property Size

  • X-Small (8)
  • Small (7)
  • Medium (19)
  • Large (51)
  • X-Large (55)

Country

  • United States of America
    United States of America
    (82)
  • Mexico
    Mexico
    (8)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Thailand
    Thailand
    (4)
  • Canada
    Canada
    (4)
  • China
    China
    (3)
  • Spain
    Spain
    (3)
  • India
    India
    (2)
  • Egypt
    Egypt
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Japan
    Japan
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Vietnam
    Vietnam
    (2)
  • Germany
    Germany
    (2)
  • Norway
    Norway
    (1)
  • Hungary
    Hungary
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Qatar
    Qatar
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Maldives
    Maldives
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Finland
    Finland
    (1)
  • Greece
    Greece
    (1)
  • Italy
    Italy
    (1)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (94)
  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (16)
  • Middle East
    Middle East
    (8)
  • South America
    South America
    (3)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
8

Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support

Sr. E-commerce Manager from 100 to 199 room Bed & Breakfast & Inn in El Gouna (Egypt)

Verified
30 days ago
As a user of Sabre's services, I have found their technology to be efficient, reliable, and user-friendly. One of the things that I appreciate the most about Sabre is their vast range of solutions that cater to various needs of the travel and hospitality industry. They offer a comprehensive suite of products, including reservation systems,...
Country Egypt
Sr. E-commerce Manager
Large Hotel
2

Channel Connect ( WebBeds )

Multi-Property Director of Sales from 100 to 199 room Branded Hotel in Squamish (Canada)

Verified
3 months ago
I like the GDS, IDS, and Booking Engine. the ease to create a booking code for my corporate clients is very friendly.
Country Canada
Multi-Property Director of Sales
Large Hotel
8

Synxis CRS 2024 review

Distribution Manager from 100 to 199 room Casino in Wheatland (United States of America)

Verified
4 months ago
One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual...
Country United States of America
Distribution Manager
Large Hotel
10

Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management.

President RevOptimum from 500+ room in

Verified
5 months ago
Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service improvements with the new support portal.
President RevOptimum
X-Large Hotel
10

I work with Sabre for channel connect

Gm from 200 to 499 room Luxury Hotel in Hong Kong (China)

Verified
5 months ago
I feel we have to feel up a lot of Data dump which really take a lot of time to do this task.
Country China
Gm
X-Large Hotel
9

Friendly booking engine system for user.

Revenue Analyst from 100 to 199 room Luxury Hotel in Huruvalhi (Maldives)

Verified
6 months ago
SynXis offers a user-friendly platform with a wide range of customizable options for distribution, allowing connections to various global channel.
Country Maldives
Revenue Analyst
Large Hotel
10

Most efficient system on the market

from 200 to 499 room Branded Hotel in AlUla (Saudi Arabia)

Verified
6 months ago
Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that are here for you every step of the way and always happy to help.
Country Saudi Arabia
X-Large Hotel
9

Implementation of new properties and channel integrations in CynXis CR

3rd party distribution manager from 100 to 199 room Bed & Breakfast & Inn in Savonlinna (Finland)

Verified
6 months ago
Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution focused. In addition they have always been available and prompt in responding. They have also demo...
Country Finland
3rd party distribution manager
Large Hotel
7

Easy to use and helpful when works, sadly the Customer Service when it breaks down is terrible.

Central Reservations Training Manager from 100 to 199 room Luxury Hotel in New York City (United States of America)

Verified
15 months ago
I like that it is thought to be easy to use. The reservation process through NGVA is quick and intuitive. I like that you can now add reservations and it transfers the names and CC info from the original reservation to the next. SynXis CR is easy to use, and it helps a lot when loading information.
Country United States of America
Central Reservations Training Manager
Large Hotel
10

Sabre/Synxis is best in class!

DVP of Revenue Management from 10 to 24 room Boutique in Shreveport (United States of America)

Verified
15 months ago
Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. The system is stable with almost no interruptions of services.
Country United States of America
DVP of Revenue Management
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

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Recommended by
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Audrey MacRae Vice President @ Maestro PMS
RecommendationAvatar
Sean Kline Product Manager @ StayNTouch
RecommendationAvatar
Jenna Ware Product Manager @ Springer Miller Systems
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
Are you a consultant or vendor that recommends Sabre? Leave a recommendation

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Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

85%

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