SynXis Central Reservation (Sabre)

4.2 (47 REVIEWS)

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HT Score  
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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SynXis Central Reservation (Sabre)

4.2 (47 REVIEWS)

Ranked 3 (out of 37) in Hotel Reservations Systems

Streamline rate management

More than 50% of Sabre’s reviews come from United States of America.

Ratings Summary

4.2
Very Good
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
3.9/5
Implementation
4.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SynXis Central Reservation (Sabre) is the #2 most trending product in the Hotel Reservations Systems category (out of 37) and the #52 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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95 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SynXis Central Reservation (Sabre)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Central Reservation System (CRS) is a comprehensive, easy-to-use rate, inventory, and reservations management solution. Available in multiple languages, SynXis CRS enables you to enforce unique, fine-tuned distribution strategies supporting your business goals. With access to a robust list of channels and integrations, SynXis CRS drives accuracy and efficiency.

View website

Capabilities

Trust a single source of truth

Manage your entire portfolio from one place

Configure your brand and business

Leverage the technologies that work for you

Direct Distribution: Booking Engine and Voice Application

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Sabre Average Sabre

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0

Success Stories

4

References

0

Featured Customers

Success Stories

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Sabre doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

7 | Medium (25-74 room)

32 | Large (75-199 room)

61 | X-Large (200+ room)

Country

84 | United States of America

6 | Mexico

4 | Canada

3 | United Arab Emirates

3 | United Kingdom

3 | Egypt

2 | Norway

2 | Spain

2 | Japan

2 | Singapore

2 | France

2 | Thailand

2 | Barbados

2 | Germany

1 | Costa Rica

1 | Hungary

1 | Hong Kong

1 | Turkey

1 | Qatar

1 | Saudi Arabia

1 | India

1 | South Africa

1 | Brazil

1 | Italy

1 | Finland

1 | Vietnam

Type

63 | Luxury Hotels

36 | Boutiques

30 | Branded Hotels

26 | Resorts

12 | City Center Hotels

7 | Hostels

6 | Extended Stay & Serviced Apartments

5 | Airport/Conference Hotels

4 | Limited Service & Budget Hotels

2 | Bed & Breakfast & Inns

2 | Vacation Rentals & Villas

1 | Motels

Region

94 | North America

14 | Europe

9 | Asia Pacific

9 | Middle East

2 | South America

2 | Central America

1 | Africa

Category

72 | Booking Engine

47 | Hotel Reservations Systems

45 | Channel Managers

35 | Staff Collaboration Tools

9 | Hotel Guest Apps

6 | Property Management Systems

5 | Guest Messaging Software

5 | Housekeeping Software

3 | Digital Marketing Agencies

2 | Upselling Software

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Hotelier Rating

Excellent
85
Very Good
20
Average
17
Poor
9
Terrible
5

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (7)
  • Large (32)
  • X-Large (61)

Country

  • United States of America
    United States of America
    (84)
  • Mexico
    Mexico
    (6)
  • Canada
    Canada
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Egypt
    Egypt
    (3)
  • Norway
    Norway
    (2)
  • Spain
    Spain
    (2)
  • Japan
    Japan
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Thailand
    Thailand
    (2)
  • Barbados
    Barbados
    (2)
  • Germany
    Germany
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Hungary
    Hungary
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Turkey
    Turkey
    (1)
  • Qatar
    Qatar
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • India
    India
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Italy
    Italy
    (1)
  • Finland
    Finland
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (94)
  • Europe
    Europe
    (14)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
10

Solid and Reliable CRS System

Group Director e-Commerce and distribution from 200 to 499 room Branded Hotel in New York (United States of America)

Verified
1 days ago
The Synxis CRS is a solid, stable and very reliable platform. It has all the functionality needed and more one can expect from a CRS, and has real time connectivity to the Sabre Booking Engine that is WCAG 2.1 ADA and GDPR compliant, and fully responsive design, full seamless connectivity to the GDS, Call Center and IDS. Even makes it bette...
Country United States of America
Group Director e-Commerce and distribution
X-Large Hotel
10

Heavy user of the CRS, customising SBE and using both GDS and channel management tools.

Founder and Executive Director from 500+ room Luxury Hotel in (United Kingdom)

Verified
2 days ago
* One of the best BE Vendor solutions still available in the market.* Focus on security, stability and performance of the platform* Continuing to invest in the core CRS in a dynamic, fast changing market * Taking action about payment solutions, API legacy, redundancy, performance, ease of access and size of API portfolio* Focus on fiscal re...
Country United Kingdom
Founder and Executive Director
X-Large Hotel
10

Great partner

Revenue operator from 200 to 499 room City Center Hotel in Napoli (Italy)

Verified
16 days ago
As Sabre's partner we use channel manager for our distribution, hotel reservations system. To optimize the conversion rate of the bookings we use the booking engine synxis optimized even for mobile. Our experience is really good.
Country Italy
Revenue operator
X-Large Hotel
10

Sabre SynXis CR

3rd party distribution manager from 500+ room Branded Hotel in Kajaani (Finland)

Verified
17 days ago
The system is easy to use and the best part of the system is the access to most of the setups having to rely on support services only occasionally. Managing centrally more than 40 hotels is made easy while many things can be setup on a chain level and it is easy to jump from hotel to hotel. Apart from the tech side, what I appreciate most o...
Country Finland
3rd party distribution manager
X-Large Hotel
8

Reliable Team & Products!

Senior Manager, Revenue Management (Corporate) from 500+ room Extended Stay & Serviced Apartment in Singapore (Singapore)

Verified
17 days ago
-The Responsiveness of the Account Manager -The Management team never stopped looking for enhancements -User friendly interface and easy navigation system
Country Singapore
Senior Manager, Revenue Management (Corporate)
X-Large Hotel
7

Good product with no so good service

Director of Distribution from 100 to 199 room Luxury Hotel in Paris (France)

Verified
18 days ago
Synxis is a very complete CRS system that includes sufficient functionalities to delivery our pricing strategy. The system is "easy" to use for a tech-mind person (the help pages could be improved for those struggling with technology), informative and efficient. It is very well designed for multi-properties used, allowing us to manage many...
Country France
Director of Distribution
Large Hotel
9

Great

Revene Manager from 50-74 room Bed & Breakfast & Inn in Paris (France)

Verified
18 days ago
Good system with advanced features and well thought out. We use it for GDS as well as some IDS. The system has fewer problems than its competitors.
Country France
Revene Manager
Medium Hotel
2

I am thankful for SynXis (Sabre) support staff!

DRM from 100 to 199 room Resort in Tambon Hua Hin (Thailand)

Verified
19 days ago
The support staff is great - without them I would not get anything done. Hold music is HORRIBLE. Someone at Sabre should call the number and lsiten to it.
Country Thailand
DRM
Large Hotel
7

Hotel Reservations Systems review

Manager, Central Systems Support from 500+ room Luxury Hotel in Toronto (Canada)

Verified
19 days ago
Hotel Reservations Systems Account Management interaction. Appreciate Vendor Customer collaboration & level of professionalism received. Notification and Escalation process eg. Advanced Maintenance Release schedules ,Performance Notification, Escalation process.
Country Canada
Manager, Central Systems Support
X-Large Hotel
10

Great Partnership and Service

Vice President of Revenue Management from 500+ room Boutique in Wichita (United States of America)

Verified
1 months ago
We utilize Sabre for our CRS / Booking Engine, partnering for as many years as I have been with my company- currently 14. As a small hotel company, the attention that we receive through Sabre's account management is superior to other partners that we work with. We are always made to feel that we are a priority and our feedback is greatly ap...
Country United States of America
Vice President of Revenue Management
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

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Recommended by
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
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Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

85%

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