SynXis Central Reservation (Sabre)
4.2 (51 REVIEWS)
HT Score
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Blanka, Amanda, Audrey + 4 more experts recommend Sabre
Read RecommendationsSynXis Central Reservation (Sabre)
Ranked 3 (out of 42) in Hotel Reservations Systems
2024 Finalist
HotelTechAwards
Hoteliers voted Sabre as the #3 Hotel Reservations Systems provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldStreamline rate management
85% recommended by 126 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 123 others
What is Sabre?
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Central Reservation (Sabre) is a comprehensive reservation management system designed to enhance and streamline the booking process for hoteliers. It excels in offering exceptional connectivity with numerous Online Travel Agencies (OTAs), which substantially boosts direct channel conversion and revenue. The platform is user-friendly, making it easy for hotel staff to manage rates, inventory, and reservations efficiently.
SynXis Central Reservation aids in automating and optimizing reservation processes, reducing manual effort, and minimizing errors. It supports advanced booking engine capabilities, ensuring guests have a smooth and intuitive booking experience. This system is particularly valuable for hoteliers managing multiple properties, as it allows for effective and unified property management.
Stability and robustness are key features of SynXis CRS, providing reliable performance to support daily hotel operations. By leveraging a wide array of channels and integrations, SynXis CRS ensures high levels of accuracy in reservation management, contributing to increased efficiency.
Although there are areas for improvement, such as integration speeds and customer service, SynXis Central Reservation stands out as a powerful tool for driving hotel business goals, improving revenue management, and enhancing overall operational efficiency.
Capabilities
Trust a single source of truth
Trust a single source of truth
Rest easy knowing your ARI is being sent to your selected distribution channels from a sophisticated CRS
Manage your entire portfolio from one place
Manage your entire portfolio from one place
Bulk upload tools and chain functionality enables you to enforce chain and brand standards from a single interface
Configure your brand and business
Configure your brand and business
Choose from hundreds of configuration options (PMS, RMS, CRM, OTAs, and more) to ensure your unique brand and business model come to life.
Leverage the technologies that work for you
Leverage the technologies that work for you
Build a technology ecosystem that is right for your business with our extensive API library
Direct Distribution: Booking Engine and Voice Application
Direct Distribution: Booking Engine and Voice Application
Manage your distribution through SynXis Booking Engine and SynXis Voice Agent
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Sabre Reviews Summary
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, SynXis Central Reservation (Sabre) is the #5 most trending product in the Hotel Reservations Systems category (out of 42) and the #153 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Sabre as the #3 Hotel Reservations Systems provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sabre Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Sabre Case Studies
Sabre doesn’t have any case studies available
References
"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."
Ngoni Katsamba
Group Digital and Brand Executive @
"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."
Miggy Urena
Director of Rooms @
Wyndham Grand Orlando Resort Bonnet Creek
"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."
Joshua Haddadi
Senior Digital Solutions Manager @
OUTRIGGER Hospitality Group
"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."
Brandon Standerfer
Corporate Director of Distribution @
Featured Customers
Sabre doesn’t have any featured customers available
Popularity by Segment
Size
8 | X-Small (1-9 room)
7 | Small (10-24 room)
16 | Medium (25-74 room)
43 | Large (75-199 room)
55 | X-Large (200+ room)
Country
82 | United States of America
8 | Mexico
4 | United Arab Emirates
4 | Canada
3 | Thailand
2 | Egypt
2 | Spain
2 | Japan
2 | Singapore
2 | France
2 | Germany
1 | Qatar
1 | Costa Rica
1 | Norway
1 | Hungary
1 | China
1 | Saudi Arabia
1 | India
1 | South Africa
1 | Brazil
1 | Greece
1 | Italy
1 | Finland
1 | United Kingdom
1 | Vietnam
Type
79 | Luxury Hotels
54 | Boutiques
47 | Resorts
46 | Branded Hotels
38 | City Center Hotels
29 | Airport/Conference Hotels
24 | Bed & Breakfast & Inns
20 | Limited Service & Budget Hotels
15 | Extended Stay & Serviced Apartments
8 | Hostels
2 | Vacation Rentals & Villas
1 | Casinos
1 | Motels
Region
94 | North America
12 | Europe
10 | Asia Pacific
8 | Middle East
2 | South America
1 | Africa
Category
75 | Booking Engine
51 | Hotel Reservations Systems
48 | Channel Managers
38 | Staff Collaboration Tools
7 | Property Management Systems
3 | Digital Marketing Agencies
2 | Upselling Software
More Products by Sabre
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.
AI-generated from the text of customer reviews
Looking for specific info?
7
Easy to use and helpful when works, sadly the Customer Service when it breaks down is terrible.
Central Reservations Training Manager from 100 to 199 room Luxury Hotel in New York City (United States of America)
Verified
8 months ago
I like that it is thought to be easy to use. The reservation process through NGVA is quick and intuitive. I like that you can now add reservations and it transfers the names and CC info from the original reservation to the next. SynXis CR is easy to use, and it helps a lot when loading information.
United States of America
United States of America
Central Reservations Training Manager
Large Hotel
10
Sabre/Synxis is best in class!
DVP of Revenue Management from 10 to 24 room Boutique in Shreveport (United States of America)
Verified
8 months ago
Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. The system is stable with almost no interruptions of services.
United States of America
United States of America
DVP of Revenue Management
Small Hotel
10
Excellent Support, Reliable Product
from 75-99 room Airport/Conference Hotel in Santa Rosa (United States of America)
Verified
8 months ago
The customer service is excellent - agents follow up on tickets diligently. Their team is knowledgeable about connections with 3rd parties. Market managers involved in all tickets to monitor progress and ensure a timely resolution.
United States of America
United States of America
Large Hotel
10
Once setup it's the best CRS out there
VP Distribution from 1 to 4 room Branded Hotel in Chicago (United States of America)
Verified
8 months ago
We use SynXis for our independent hotels. Compared with our branded properties the hotels on SynXis have a much higher direct channel conversion and distribution reach.
United States of America
United States of America
VP Distribution
X-Small Hotel
10
Most valuable partnership
Senior Director of Technology & Commercial Strategy from 50-74 room Boutique in Berlin (Germany)
Verified
8 months ago
a partnership with Sabre is not about quick wins, but about long lasting cooperation and support. It is a 360 degrees covering landscape of solution with equal focus on data- and cybersecurity, innovative distribution solutions, tools supporting ecommerce and a large variety of connected partners.
Germany
Germany
Senior Director of Technology & Commercial Strategy
Medium Hotel
10
Best in class technology, account management and service. #distribution #bookings #reservations #channel
VP, Revenue Management & Distribution, Noble House Hotels & Resorts` from 100 to 199 room Boutique in Teton Village (United States of America)
Verified
8 months ago
SynXis CR provides consistent, best in class connectivity, functionality and stability. The platform is continuously upgraded to meet and exceed the needs of the customer. Limited outages provide stability to connectivity and operational needs. The account management team is exceptional in partnering and making the client feel valued.
United States of America
United States of America
VP, Revenue Management & Distribution, Noble House Hotels & Resorts`
Large Hotel
10
Solid and Reliable CRS System
Group Director e-Commerce and distribution from 200 to 499 room Branded Hotel in New York (United States of America)
Verified
9 months ago
The Synxis CRS is a solid, stable and very reliable platform. It has all the functionality needed and more one can expect from a CRS, and has real time connectivity to the Sabre Booking Engine that is WCAG 2.1 ADA and GDPR compliant, and fully responsive design, full seamless connectivity to the GDS, Call Center and IDS. Even makes it bette...
United States of America
United States of America
Group Director e-Commerce and distribution
X-Large Hotel
10
Heavy user of the CRS, customising SBE and using both GDS and channel management tools.
Founder and Executive Director from 75-99 room Boutique in Pylos (Greece)
Verified
9 months ago
* One of the best BE Vendor solutions still available in the market.* Focus on security, stability and performance of the platform* Continuing to invest in the core CRS in a dynamic, fast changing market * Taking action about payment solutions, API legacy, redundancy, performance, ease of access and size of API portfolio* Focus on fiscal re...
Greece
Greece
Founder and Executive Director
Large Hotel
10
Heavy user of the CRS, customising SBE and using both GDS and channel management tools.
Founder and Executive Director from 75-99 room Boutique in Pylos (Greece)
Verified
9 months ago
* One of the best BE Vendor solutions still available in the market.* Focus on security, stability and performance of the platform* Continuing to invest in the core CRS in a dynamic, fast changing market * Taking action about payment solutions, API legacy, redundancy, performance, ease of access and size of API portfolio* Focus on fiscal re...
Greece
Greece
Founder and Executive Director
Large Hotel
10
Great partner
Revenue operator from 200 to 499 room Branded Hotel in Naples (Italy)
Verified
9 months ago
As Sabre's partner we use channel manager for our distribution, hotel reservations system. To optimize the conversion rate of the bookings we use the booking engine synxis optimized even for mobile. Our experience is really good.
Italy
Italy
Revenue operator
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
The cloud-based Nuvola platform enhances every aspect of a hotel's operations while simultaneously enhancing the overall guest experience. In addition to guest messaging, the platform's capabilities to connect staff with guests and process service request ticketing are tools that enable hoteliers to streamline their operations and ensure guest requests are being fulfilled in a timely manner.
Nuvola has offered the industry a comprehensive capability to manage operational and guest experiences in a very easy to use and intuitive platform. Our clients also share that they provide responsive and thorough after sale service.
Nuvola partners well with other vendors to allow the end client the hotels to provide their guests improved services and experiences. Providing an easy and affordable way to communicate between staff members as well as with the guests directly.
Comprehensive yet straightforward, Nuvola offers an intuitive cloud-based solution that is focused on hotel operating efficiency and guest experience and engagement. The solution enables hoteliers to make data-driven decisions on employee performance and hotel operations.
Question:
What differentiates this product or service from the competition?
Answer:
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
In particular, the Nuvola integration with Intelity expands the platform's omni-channel guest messaging capabilities and provides a comprehensive integrated communications and optimization system. Nuvola's intuitive software allows hoteliers to offer their guests immediate access to staff through messaging and chat functions to request any service they may need during their stay. Staff are notified immediately and hoteliers can get an escalation notification if requests are not fulfilled within a set time limit. Nuvola is elevating the overall guest experience by increasing staff productivity and enhancing service operations for hotels.
It offers a great a la carte approach to mobile friendly tools for both guests and staff, allowing for flexibility to mold into our clients operational needs in a customized fashion. We have heard positive feedback from all of our mutual clients that use the products.
By offering a wider variety of items that are staff facing as well as guest-facing while easy to understand and onboarding of new staff members quickly and easily. Since their product is device agnostic, it makes it easy and cost-effective. As well as working in a variety of different. Cloud-based solutions with support teams that are responsive provide the industry with the products and services needed.
The Nuvola platform is true optimization at a hoteliers fingertips. The team itself at Nuvola is comprised of a dedicated group of former hoteliers and technology experts that are committed to delivering an intuitive and constantly evolving solution.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable.
I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Like Intelity, Nuvola was built by hoteliers for hoteliers, and their first-hand understanding of day-to-day hotel operations and robust reporting capabilities strengthen a hotel's overall operations, staff accountability, and guest engagement for a more enhanced guest experience.
In today's contactless world, products like these that Nuvola presents are invaluable and a necessity to thrive. Guests want the high touch service they expect in a contact free manner, and staff need similar considerations and ability to be responsive instantly. These products offer that capability and continue to enhance to meet the changing needs of the industry.
Take your time to look at the options and the flexibility of the product. There is a great opportunity to customize the setup and uses for your hotel and team. As the team comes from the hotel industry, they better understand your needs and can help customize the product to your needs.
The Nuvola team is a trusted technology partner that will scale with your organization. They provide attentive support, friendly service and detailed training. They offer nimble, cloud-based tools that help hoteliers optimize their operations and deliver unparalleled service.
Recommended by
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Kylie Waters
Engineering Administrative Executive
@
Hilton Naples- Cooperhotels
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Posts
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Habitas Group Implements Sabre's Hospitality Technology
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Hyatt Selects Sabre to Enhance Central Reservation System Capabilities
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Sabre Acquires e-Commerce Provider Techsembly to Expand and Accelerate its Hospitality Retailing Solutions
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Support
Unverified
Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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