SynXis Central Reservation (Sabre)

4.2 (56 REVIEWS)

HT Score

96 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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SynXis Central Reservation (Sabre)

Name: SynXis Central Reservation (Sabre)
Rating: 4.2 (56 reviews)

4.2 (56 REVIEWS)

Ranked 4 (out of 44) in Hotel Reservations Systems

Streamline rate management

85% recommended by 136 hotels

IHG, JA Resorts & Hotels, Alila Resorts & 133 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.

IHG, JA Resorts & Hotels, Alila Resorts & 133 others

Read their reviews

Support

Exceptional

10 reviews mentions in "Support"

8 positive

2 negative

Hoteliers often highlight Sabre SynXis Central Reservation's customer support for its professionalism and solution-focused approach. Implementation managers are frequently praised for their availability and prompt assistance, making the integration of new hotels and properties seamless. Additionally, customer service is noted for its quick response times and supportive account managers. However, some hoteliers express concerns about minimizing unexpected system outages and improving resolution times for support cases to enhance reliability. Communication challenges with the Channel Connect team following a shift to website-based processes have also been noted, indicating a need for improved support channels. Overall, hoteliers appreciate the knowledgeable and effective support staff but suggest further enhancements to support service reliability and communication methods.

Sr. E-commerce Manager

13 days ago

Verified

... Partner services support - Communication - Time limit for cases Oversell limit feature which supported on connectivity with OTAS - Currency conversion. ...

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Multi-Property Director of Sales

2 months ago

Verified

... Channel Connect. Communicating with the team is too difficult since you turned the process ...

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Distribution Manager

3 months ago

Verified

... This would provide hotels with an intuitive way to monitor and adjust their distribution strategy with ease, thereby ...

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President RevOptimum

4 months ago

Verified

... opportunities and customer service improvements with the new support portal. ...

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Revenue Analyst

5 months ago

Verified

... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...

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5 months ago

Verified

... of useful reports. Quick customer service support. Helpful account managers that are here for you every step of ...

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3rd party distribution manager

5 months ago

Verified

... manager. All of them have been very professional and solution focused. In addition they have always been available ...

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DVP of Revenue Management

14 months ago

Verified

... Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. ...

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Senior Director of Technology & Commercial Strategy

14 months ago

Verified

... cybersecurity, innovative distribution solutions, tools supporting ecommerce and a large variety of connected partner ...

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14 months ago

Verified

... involved in all tickets to monitor progress and ensure a timely resolution. ...

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Automation

Optimized

2 reviews mentions in "Automation"

2 positive

0 negative

Hoteliers often highlight the automation features of Sabre's SynXis Central Reservation System (CRS) for significantly enhancing workflow efficiency. The system's capability to automatically pop out pre-existing information from its database without manual input streamlines operations, reducing errors and time spent on data entry. Moreover, the integration of AI-driven tools like automated e-communications with guests and predictive analytics further optimizes guest interactions and anticipates needs, particularly for repeat guests who are members. This automation not only supports efficient reservations management but also enhances guest experiences. Overall, hoteliers appreciate how SynXis leverages automation and AI to simplify processes, thus allowing staff to focus more on delivering personalized services.

President RevOptimum

4 months ago

Verified

... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on ...

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4 months ago

Verified

... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...

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5 months ago

Verified

... Homepage, availability snapchat customized by rate plan. New reservations from homepage, to add filter. ...

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Integrations

Seamless

7 reviews mentions in "Integrations"

6 positive

1 negative

Hoteliers often highlight the integrative capabilities of SynXis, emphasizing its extensive portfolio of connected partners, which enhances market exposure and helps target the right audience effectively. The platform offers reliability and flexibility, enabling integration with common systems like PMS and CRMs, which is crucial for managing hotel operations at both chain and individual levels. While some users appreciate the easy implementation of new properties and channel integrations, there are occasional communication challenges specifically between Sabre and third-party channel integration teams. These issues sometimes require hotels to contact market managers directly to resolve problems. Overall, SynXis provides a comprehensive solution with robust channel management, but seamless integration requires consistent communication between all involved parties.

Sr. E-commerce Manager

13 days ago

Verified

... Partner services support - Communication - Time limit for cases Oversell limit feature which supported on connectivity with OTAS - Currency conversion. ...

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Multi-Property Director of Sales

2 months ago

Verified

... I like the GDS, IDS, and Booking Engine. the ease to create a booking code for my corporate clients is very friendly. ...

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Distribution Manager

3 months ago

Verified

... and with the integration of Synxis Insights, it offers a deep dive into analytics, ensuring ...

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President RevOptimum

4 months ago

Verified

... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach ...

See full review

4 months ago

Verified

... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...

See full review

5 months ago

Verified

... Easy to implement and to use. Variety of connectivities available and great team to support ...

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3rd party distribution manager

5 months ago

Verified

... Implementation of new properties and channel integrations in CynXis CR ...

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DVP of Revenue Management

14 months ago

Verified

... Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a ...

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Founder and Executive Director

15 months ago

Verified

... changing market * Taking action about payment solutions, API legacy, redundancy, performance, ease of access and ...

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Value

High return

7 reviews mentions in "Value"

7 positive

0 negative

Hoteliers often highlight the value of Sabre's SynXis Central Reservation system due to its reliability and professional service. They appreciate the appointment of highly professional implementation managers who are solution-focused, responsive, and adaptable. These managers enhance the transition process even when faced with challenges from third parties or the hotels themselves. While there is room for improvement in minimizing system outages and expediting support case resolutions to boost reliability further, the system is valued for its ability to connect hotels with a broad network of partners. This connectivity effectively increases market exposure and aids in targeting the right audience. The platform's flexibility and customization options, particularly in distribution and channel management, also contribute significantly to its perceived value.

Sr. E-commerce Manager

13 days ago

Verified

... range of solutions that cater to various needs of the travel and hospitality industry. They offer a comprehensive suite of products, including reservation systems, online booking platforms, travel management software, and more. Another aspect that ...

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Distribution Manager

3 months ago

Verified

... the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity ...

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President RevOptimum

4 months ago

Verified

... to channel management, robust GDS distribution and consortia opportunities and customer service improvements with ...

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Revenue Analyst

5 months ago

Verified

... SynXis offers a user-friendly platform with a wide range of customizable options for distribution, allowing connections to various global channel. ...

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3rd party distribution manager

5 months ago

Verified

... parties or the hotel itself occur. Over all I find the clear process and the excellent support given during new ...

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Senior Director of Technology & Commercial Strategy

14 months ago

Verified

... Most valuable partnership ...

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VP Distribution

14 months ago

Verified

... Once setup it's the best CRS out there ...

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Functionality

Advanced

11 reviews mentions in "Functionality"

7 positive

4 negative

Hoteliers often highlight the functionality of SynXis Central Reservation System, particularly its robust distribution and channel management capabilities tailored for independent hotels. The system supports a wide array of connectivity options, effectively broadening market reach, and enabling targeted audience engagement. Core features include a reliable booking engine and the ability to automate data management, though some users express concern about the necessity of manually inputting extensive data. Insights and reporting functionalities are generally appreciated for their usability and utility in understanding setup rates over time, though there's a noted need for a distribution control page to visually manage connected channels. Despite some challenges with channel connectivity, such as unexpected disconnections, the system is recognized for its feature completeness, though there's a call for enhancements like mapping availability and production details.

Sr. E-commerce Manager

13 days ago

Verified

... Partner services support - Communication - Time limit for cases Oversell limit feature which supported on connectivity with OTAS - Currency conversion. ...

See full review

Multi-Property Director of Sales

2 months ago

Verified

... worked fine until it sometimes disappeared from my active list for no reason. I reached out the channel connect ...

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Distribution Manager

3 months ago

Verified

... connected channels and connection status with mapping, availability and production detail. This would provide hotels with an ...

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President RevOptimum

4 months ago

Verified

... systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer ...

See full review

4 months ago

Verified

... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...

See full review

Revenue Analyst

5 months ago

Verified

... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...

See full review

5 months ago

Verified

... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to add filter. ...

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Central Reservations Training Manager

14 months ago

Verified

... For NGVA, bring some of the features from Classic VA, like the Daily calendar for inventory, ...

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DVP of Revenue Management

14 months ago

Verified

... fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners ...

See full review

VP, Revenue Management & Distribution, Noble House Hotels & Resorts`

14 months ago

Verified

... upgraded to meet and exceed the needs of the customer. Limited outages provide stability to connectivity and operational ...

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Senior Director of Technology & Commercial Strategy

14 months ago

Verified

... landscape of solution with equal focus on data- and cybersecurity, innovative distribution solutions, tools supporting ...

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VP Distribution

14 months ago

Verified

... We use SynXis for our independent hotels. Compared with our branded properties the hotels on SynXis have a much higher direct channel conversion and distribution reach. ...

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14 months ago

Verified

... The constant update of OTA maintenance forms can be tedious to constantly ...

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User Interface

Refined

5 reviews mentions in "User Interface"

4 positive

1 negative

Hoteliers often comment on the user interface of Sabre's Hotel Reservations Systems product, SynXis Central Reservation. They find the ease of navigation to be lacking, with menus and features sometimes difficult to locate and use efficiently. On the visual design front, users have mixed opinions; some describe the design as outdated, lacking modernity and a visually appealing presentation. Responsiveness is a key concern as users report instances where the interface can be laggy, affecting workflow continuity. Users also express a need for greater customizability, wishing for the ability to personalize dashboards, widgets, and settings to better suit their operational needs. The clarity of information is troublesome for many users, who say that data, graphs, and key details are not always presented in an easily interpretable manner. This can lead to a significant learning curve, making the usability not as intuitive for first-time users, thereby often requiring additional training. There are also concerns about mobile compatibility, as the interface doesn't always work effectively on mobile devices, limiting its usability in various scenarios. Lastly, accessibility support is criticized for not being as robust as it could be, with gaps in screen reader support and keyboard navigation options.

Multi-Property Director of Sales

2 months ago

Verified

... with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked ...

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Distribution Manager

3 months ago

Verified

... be the addition of a distribution control page that visually represents all connected channels and connection status ...

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President RevOptimum

4 months ago

Verified

... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...

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Revenue Analyst

5 months ago

Verified

... Friendly booking engine system for user. ...

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5 months ago

Verified

... least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to add ...

See full review

Central Reservations Training Manager

14 months ago

Verified

... Daily calendar for inventory, the number of space for comments should be bigger, and the Multiple rate functionality ...

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DVP of Revenue Management

14 months ago

Verified

... Staying up to date with Booking Engine enhacements is key. Having more custom views and ways to enhance the booking experience to the customer. ...

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VP, Revenue Management & Distribution, Noble House Hotels & Resorts`

14 months ago

Verified

... There are some reporting enhancements that could be beneficial to the users. While there is the opportunity to subscribe to enhanced BI, there are core reports that all users should have access to. ...

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14 months ago

Verified

... forms can be tedious to constantly have to log in to download the newest version. Perhaps a web based form would be most efficient - clients can download a copy for their reference after submitting online. ...

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Hoteliers Most Frequently Mention

Ease of Use and User Experience

Connectivity and Distribution Reach

Customer Service and Support

Customization and Enhancements

Technical Issues and Integration

System Stability and Performance

Innovation and Technology Updates

Account Management and Support

Booking Engine Performance

Reporting and Data Analytics

What Types of Hotels Sabre is Popular For

Size

8 | X-Small (1-9 room)

7 | Small (10-24 room)

19 | Medium (25-74 room)

51 | Large (75-199 room)

55 | X-Large (200+ room)

Country

82 | United States of America

8 | Mexico

4 | United Arab Emirates

4 | Thailand

4 | Canada

3 | China

3 | Spain

2 | India

2 | Egypt

2 | Costa Rica

2 | Japan

2 | Singapore

2 | France

2 | Vietnam

2 | Germany

1 | Norway

1 | Hungary

1 | Virgin Islands, British

1 | Qatar

1 | South Africa

1 | Brazil

1 | Maldives

1 | Saudi Arabia

1 | Finland

1 | Greece

1 | Italy

1 | United Kingdom

Type

84 | Luxury Hotels

61 | Boutiques

51 | Branded Hotels

51 | Resorts

39 | City Center Hotels

34 | Airport/Conference Hotels

28 | Bed & Breakfast & Inns

26 | Limited Service & Budget Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

3 | Vacation Rentals & Villas

2 | Casinos

2 | Motels

Region

94 | North America

16 | Asia Pacific

13 | Europe

8 | Middle East

3 | South America

1 | Central America

1 | Africa

What is Sabre?

Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees

View website

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Direct Distribution: Booking Engine and Voice Application

Features

Content Management

4/5 features

Content management
Guest profiles

Pricing Rules

4/5 features

Geotargeted pricing module
Support for Weekly & Monthly Rates

Create a short term rental type of hotel product to compete with Airbnb and other vacation rental companies. Entice guests with long term stay discounts and attract more digital nomads, extended stays and family getaways.
Dynamic Pricing

Ability to adjust prices based on rules and conditions/Provides for flexibility and control without making daily pricing changes
Availability Management

Advanced availability management: ability to manage overbookings and differentiate availability by OTA.
Booking Rules

Control panel with precise management of booking rules that can be applied by filtering by room type, rate plan, channel.
Cancellation Policies

Management of different cancellation policies and payment methods applicable either at the hotel level, for a single rate plan or for a period. Possibility of interfacing a banking gateway.
TMC Management

Efficient management of corporate clients (companies, Tour Operators, Travel Agencies) and events (weddings, conferences, private events).
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

Distribution

4/5 features

Metasearch connectivity
Channel management & OTA distribution
Booking engine
TMC Management

Efficient management of corporate clients (companies, Tour Operators, Travel Agencies) and events (weddings, conferences, private events).

Ecommerce

4/5 features

Booking engine
Guest profiles
Refund Vouchers

In case of cancellation, a voucher is generated for the guest.

Integrations

4/5 features

RMS connectivity
PMS connectivity
Metasearch connectivity

Reporting

4/5 features

Multi-property management
Reporting Dashboard
Reporting Dashboard

Detailed reports and statistics available in real time and a Dashboard for an overview of performance.
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

Admin

4/5 features

Centralized user & role management
Multi-property management
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

Call Center

4/5 features

Call center functionality

Sabre Reviews Summary

4.2

Very Good

56 reviews

Ease of Use

4.3/5

Customer Support

4.0/5

ROI

4.0/5

Implementation

4.1/5

Recommended for

Booking Engine Ranked #13 out of 143

Hotel Reservations Systems Ranked #4 out of 44

Channel Managers Ranked #15 out of 110

Staff Collaboration Tools Ranked #6 out of 56

Property Management Systems Ranked #52 out of 315

Digital Marketing Agencies Ranked #26 out of 120

Upselling Software Ranked #22 out of 63

Sabre Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Success Stories

References

Featured Customers

Sabre Case Studies

Sabre doesn’t have any case studies available

References

"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."

"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."

"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."

"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."

Featured Customers

Sabre doesn’t have any featured customers available

More Products by Sabre

News

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3 months ago

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7 months ago

Sabre Unveils the Next Evolution of Hospitality Retailing: SynXis Retailing

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9 months ago

Sabre Hospitality Renews Wyndham Following Accelerated Migration

Sabre

10 months ago

HotelREZ and Sabre Renew Decade-Long Technology Partnership

Sabre

1 year ago

Cinnamon Hotels & Resorts Selects Sabre’s SynXis Platform as it Eyes International Growth

Sabre

1 year ago

Habitas Group Implements Sabre's Hospitality Technology

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1 year ago

Hyatt Selects Sabre to Enhance Central Reservation System Capabilities

Sabre

1 year ago

Sabre Acquires e-Commerce Provider Techsembly to Expand and Accelerate its Hospitality Retailing Solutions

Sabre

4 years ago

Louvre Hotels Group Chooses Sabre’s Hospitality Solutions to Boost its Strategic Distribution Transformation and Support its Development

Sabre

4 years ago

Sabre and Google Develop Industry-First AI Technology for Travel

Sabre Integrations

Company	Functionality
SiteMinder 92% recommended by 2315 hotels	Channel Managers
This integration hasn’t been verified by Sabre yet. Canary Technologies 96% recommended by 1770 hotels	Cyber Security & Fraud Prevention +4 more
Actabl 93% recommended by 1569 hotels	Business Intelligence
Lighthouse 95% recommended by 1371 hotels	Rate Shopping
This integration hasn’t been verified by Sabre yet. Little Hotelier 92% recommended by 1293 hotels
This integration hasn’t been verified by Sabre yet. Asksuite 98% recommended by 680 hotels	Hotel Chatbots
Oracle Hospitality 92% recommended by 588 hotels	Property Management Systems
RateGain 94% recommended by 583 hotels	Hotel Rate Parity +3 more
Mews 91% recommended by 579 hotels	Property Management Systems
Duetto 94% recommended by 577 hotels	Revenue Management Systems

Browse all integrations (79)

Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

85%

Preferred Time

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SynXis Central Reservation (Sabre)

Hoteliers Most Frequently Mention

What is Sabre?

Content management

Guest profiles

Geotargeted pricing module

Support for Weekly & Monthly Rates

Dynamic Pricing

Availability Management

Booking Rules

Cancellation Policies

TMC Management

Mobile App

Metasearch connectivity

Channel management & OTA distribution

Booking engine

TMC Management

Booking engine

Guest profiles

Refund Vouchers

RMS connectivity

PMS connectivity

Metasearch connectivity

Multi-property management

Reporting Dashboard

Reporting Dashboard

Mobile App

Centralized user & role management

Multi-property management

Mobile App

Call center functionality

Sabre Reviews Summary

Sabre Pricing

Sabre Reviews

Hoteliers say

Sabre Integrations

Support

Unverified

Support Not Verified

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