SynXis Central Reservation (Sabre)

4.2 (56 REVIEWS)

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HT Score  
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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SynXis Central Reservation (Sabre)

4.2 (56 REVIEWS)

Ranked 4 (out of 44) in Hotel Reservations Systems

2024 Finalist HotelTechAwards

Hoteliers voted Sabre as the #3 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Streamline rate management

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85% recommended by 134 hotels

IHG, JA Resorts & Hotels, Alila Resorts & 131 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.

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IHG, JA Resorts & Hotels, Alila Resorts & 131 others

Read their reviews

Support

Supportive

Hoteliers often report challenges with the customer support of Sabre’s Hotel Reservations System, SynXis Central Reservation. They note that while support is available through various channels like chat or email, the responsiveness and effectiveness in resolving issues are inconsistent. Some users mention that support staff can sometimes lack the necessary expertise, which affects the prompt resolution of problems. Additionally, hoteliers express a need for improved onboarding processes, as the current setup and training for new users require more comprehensive assistance. Furthermore, users mention that existing resources, such as FAQs and tutorials, could be more helpful and accessible, suggesting room for enhancement in supportive materials.

3rd party distribution manager

3 months ago

Verified

... Implementation of new properties and channel integrations in CynXis CR ...

See full review

3rd party distribution manager

3 months ago

Verified

... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution ...

See full review

3rd party distribution manager

3 months ago

Verified

... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution focused. In addition they have always been available and prompt ...

See full review

3rd party distribution manager

3 months ago

Verified

... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of ...

See full review

2 months ago

Verified

... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...

See full review

Revenue Analyst

2 months ago

Verified

... Friendly booking engine system for user. ...

See full review

Revenue Analyst

2 months ago

Verified

... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...

See full review

Revenue Analyst

2 months ago

Verified

... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...

See full review

Revenue Analyst

2 months ago

Verified

... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...

See full review

President RevOptimum

2 months ago

Verified

... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service improvements with the new ...

See full review

Distribution Manager

1 months ago

Verified

... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. This would provide hotels with an intuitive way to monitor ...

See full review

Multi-Property Director of Sales

3 days ago

Verified

... Channel Connect ( WebBeds ) ...

See full review

Multi-Property Director of Sales

3 days ago

Verified

... Channel Connect. Communicating with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked fine until it sometimes disappeared from my active list for no reason. I reached out the channel connect team, they asked me to contact the customer care and open a case ...

See full review

Multi-Property Director of Sales

3 days ago

Verified

... Channel Connect. Communicating with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked fine until it sometimes disappeared from my ...

See full review

Automation

Streamlined

2 months ago

Verified

... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...

See full review

Gm

2 months ago

Verified

... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...

See full review

President RevOptimum

2 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

President RevOptimum

2 months ago

Verified

... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...

See full review

Integrations

Connected

Hoteliers often highlight the robust range of integrations available with Sabre's SynXis Central Reservation system. They appreciate the seamless connectivity with numerous systems such as Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and payment processors, which facilitates efficient management of booking operations. Users find the integration setup straightforward, which minimizes technical challenges and reduces implementation time. Furthermore, hoteliers report that these integrations consistently work without syncing issues, enhancing the reliability of operations. Customization of integrations to suit specific business needs is also noted as a significant advantage, allowing hoteliers to tailor the system to optimize their workflow and meet unique client requirements.

3rd party distribution manager

3 months ago

Verified

... Implementation of new properties and channel integrations in CynXis CR ...

See full review

3rd party distribution manager

3 months ago

Verified

... Implementation of new properties and channel integrations in CynXis CR ...

See full review

3rd party distribution manager

3 months ago

Verified

... Implementation of new properties and channel integrations in CynXis CR ...

See full review

3rd party distribution manager

3 months ago

Verified

... At times there seems to be a lack of communication between Sabre's and third party channels integration teams and the hotel may be asked to contact the channels market managers to solve issues that one could expect would be easily achievable through Sabre's direct ...

See full review

3rd party distribution manager

3 months ago

Verified

... Implementation of new properties and channel integrations in CynXis CR ...

See full review

3rd party distribution manager

3 months ago

Verified

... At times there seems to be a lack of communication between Sabre's and third party channels integration teams and the hotel may be asked to contact the channels market managers to solve issues that ...

See full review

3rd party distribution manager

3 months ago

Verified

... At times there seems to be a lack of communication between Sabre's and third party channels integration teams and the hotel may be asked to contact the channels market managers to solve issues that ...

See full review

2 months ago

Verified

... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...

See full review

Gm

2 months ago

Verified

... I work with Sabre for channel connect ...

See full review

Gm

2 months ago

Verified

... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...

See full review

President RevOptimum

2 months ago

Verified

... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service ...

See full review

Distribution Manager

1 months ago

Verified

... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual hotel levels, enabling brands to tailor strategies that optimize their portfolio comprehensively. The platform's reporting capabilities are thorough, and with the integration ...

See full review

Distribution Manager

1 months ago

Verified

... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual hotel levels, enabling brands to tailor strategies that optimize their portfolio comprehensively. The platform's reporting capabilities are thorough, and with the integration of Synxis Insights ...

See full review

Multi-Property Director of Sales

3 days ago

Verified

... I like the GDS, IDS, and Booking Engine. the ease to create a booking code for my corporate clients is very friendly. ...

See full review

Multi-Property Director of Sales

3 days ago

Verified

... I like the GDS, IDS, and Booking Engine. the ease to create a booking code for my corporate clients is very friendly. ...

See full review

Value

Balanced

3rd party distribution manager

3 months ago

Verified

... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of ...

See full review

3rd party distribution manager

3 months ago

Verified

... Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution focused. In addition they have always been available and prompt in responding. They have also demonstrated to be very flexible and patient when unexpected speed bumps caused by either 3rd parties or the hotel itself occur. Over all I find the clear ...

See full review

Revenue Analyst

2 months ago

Verified

... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...

See full review

Revenue Analyst

2 months ago

Verified

... SynXis offers a user-friendly platform with a wide range of customizable options for distribution, allowing connections to various global channel. ...

See full review

President RevOptimum

2 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

President RevOptimum

2 months ago

Verified

... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service ...

See full review

Distribution Manager

1 months ago

Verified

... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels ...

See full review

Functionality

Balanced

Hoteliers often mention functionality as a crucial aspect of Sabre's Hotel Reservations Systems product, SynXis Central Reservation. They find the core features efficient in handling essential tasks like booking and reporting. However, there are concerns about reliability, with some users experiencing bugs and occasional downtime. Scalability is highlighted, as it supports business growth by accommodating more users and properties. Users appreciate the feature completeness, as most of the expected tools and features are included. Automation is generally effective, streamlining tasks like billing and reporting. Customization is a strong point, allowing adaptable workflows, templates, and dashboards. Insights and reporting features are praised for being actionable and easy to interpret. The system supports global features, including multiple languages and currencies, catering to an international clientele.

2 months ago

Verified

... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...

See full review

2 months ago

Verified

... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...

See full review

Revenue Analyst

2 months ago

Verified

... Friendly booking engine system for user. ...

See full review

Gm

2 months ago

Verified

... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...

See full review

Gm

2 months ago

Verified

... I feel we have to feel up a lot of Data dump which really take a lot of time to do this task. ...

See full review

President RevOptimum

2 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

President RevOptimum

2 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

President RevOptimum

2 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

President RevOptimum

2 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

Distribution Manager

1 months ago

Verified

... Synxis CRS 2024 review ...

See full review

Distribution Manager

1 months ago

Verified

... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels ...

See full review

Distribution Manager

1 months ago

Verified

... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility ...

See full review

Distribution Manager

1 months ago

Verified

... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...

See full review

Multi-Property Director of Sales

3 days ago

Verified

... Channel Connect. Communicating with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked fine until it sometimes disappeared from my active ...

See full review

User Interface

Intuitive

Hoteliers often find that Sabre's SynXis Central Reservation system's user interface presents both strengths and areas for improvement. They appreciate its modern and professional visual design, which many find appealing. However, some highlight issues with the ease of navigation, as menus and features are not always intuitive to find or use. Additionally, there is concern about the responsiveness of the interface, as users report occasional lag. While the clarity of information is generally well-regarded, suggesting that data and key details are presented clearly, the lack of customizability is a drawback for users who wish to personalize their experience. Usability is another mixed aspect; while some first-time users manage to navigate it successfully, others feel that the interface could be more intuitive or require less training. Mobile compatibility remains a point of contention, with users seeking better performance on mobile devices. Lastly, the accessibility features, such as screen reader support or keyboard navigation, seem limited, posing challenges to users requiring such accommodations.

2 months ago

Verified

... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...

See full review

2 months ago

Verified

... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...

See full review

2 months ago

Verified

... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...

See full review

Revenue Analyst

2 months ago

Verified

... Friendly booking engine system for user. ...

See full review

President RevOptimum

2 months ago

Verified

... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...

See full review

Distribution Manager

1 months ago

Verified

... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...

See full review

Multi-Property Director of Sales

3 days ago

Verified

... Channel Connect. Communicating with the team is too difficult since you turned the process to the website. I lost a channel connect ( WebBeds). It worked fine until it sometimes disappeared from my ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Ease of Use and User Experience
Connectivity and Distribution Reach
Customer Service and Support
Customization and Enhancements
Technical Issues and Integration
System Stability and Performance
Innovation and Technology Updates
Account Management and Support
Booking Engine Performance
Reporting and Data Analytics

What Types of Hotels Sabre is Popular For

Size

50 | Large (75-199 room)

18 | Medium (25-74 room)

7 | Small (10-24 room)

54 | X-Large (200+ room)

8 | X-Small (1-9 room)

Country

82 | United States of America

8 | Mexico

4 | United Arab Emirates

4 | Canada

3 | Thailand

3 | Spain

2 | India

2 | China

2 | Japan

2 | Singapore

2 | France

2 | Egypt

2 | Vietnam

2 | Germany

1 | Costa Rica

1 | Norway

1 | Hungary

1 | Virgin Islands, British

1 | Qatar

1 | South Africa

1 | Brazil

1 | Maldives

1 | Saudi Arabia

1 | Finland

1 | Greece

1 | Italy

1 | United Kingdom

Type

27 | Bed & Breakfast & Inns

60 | Boutiques

50 | Branded Hotels

2 | Casinos

38 | City Center Hotels

33 | Airport/Conference Hotels

12 | Extended Stay & Serviced Apartments

8 | Hostels

25 | Limited Service & Budget Hotels

83 | Luxury Hotels

2 | Motels

51 | Resorts

3 | Vacation Rentals & Villas

Region

94 | North America

13 | Europe

14 | Asia Pacific

8 | Middle East

2 | South America

1 | Central America

1 | Africa

Category

56 | Hotel Reservations Systems

81 | Booking Engine

52 | Channel Managers

39 | Staff Collaboration Tools

6 | Property Management Systems

3 | Digital Marketing Agencies

1 | Upselling Software

Didn’t find what you were looking for?

What is Sabre?

Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Central Reservation (Sabre) is a comprehensive reservation management system designed to enhance and streamline the booking process for hoteliers. It excels in offering exceptional connectivity with numerous Online Travel Agencies (OTAs), which substantially boosts direct channel conversion and revenue. The platform is user-friendly, making it easy for hotel staff to manage rates, inventory, and reservations efficiently. SynXis Central Reservation aids in automating and optimizing reservation processes, reducing manual effort, and minimizing errors. It supports advanced booking engine capabilities, ensuring guests have a smooth and intuitive booking experience. This system is particularly valuable for hoteliers managing multiple properties, as it allows for effective and unified property management. Stability and robustness are key features of SynXis CRS, providing reliable performance to support daily hotel operations. By leveraging a wide array of channels and integrations, SynXis CRS ensures high levels of accuracy in reservation management, contributing to increased efficiency. Although there are areas for improvement, such as integration speeds and customer service, SynXis Central Reservation stands out as a powerful tool for driving hotel business goals, improving revenue management, and enhancing overall operational efficiency.

View website

Capabilities

Trust a single source of truth

Manage your entire portfolio from one place

Configure your brand and business

Leverage the technologies that work for you

Direct Distribution: Booking Engine and Voice Application

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Sabre Reviews Summary

4.2
Very Good
56 reviews
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.1/5

Recommended by

Luxury Hotels 86% recommended by 83 Luxury Hotels
Boutiques 85% recommended by 60 Boutiques
Resorts 89% recommended by 51 Resorts
Branded Hotels 86% recommended by 50 Branded Hotels
City Center Hotels 85% recommended by 38 City Center Hotels
Airport/Conference Hotels 80% recommended by 33 Airport/Conference Hotels
Bed & Breakfast & Inns 81% recommended by 27 Bed & Breakfast & Inns
Limited Service & Budget Hotels 85% recommended by 25 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 92% recommended by 12 Extended Stay & Serviced Apartments
Hostels 91% recommended by 8 Hostels
Vacation Rentals & Villas 80% recommended by 3 Vacation Rentals & Villas
Motels 95% recommended by 2 Motels
Casinos 85% recommended by 2 Casinos

Achievements

Trending Product

This vendor's trending score is rising, SynXis Central Reservation (Sabre) is the #3 most trending product in the Hotel Reservations Systems category (out of 44) and the #148 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Sabre as the #3 Hotel Reservations Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
95 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Sabre Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Sabre Average Sabre

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Success Stories

4

References

0

Featured Customers

Sabre Case Studies

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Sabre Reviews

Hotelier Rating

Excellent
90
Very Good
22
Average
18
Poor
9
Terrible
6

Property Size

  • X-Small (8)
  • Small (7)
  • Medium (18)
  • Large (50)
  • X-Large (54)

Country

  • United States of America
    United States of America
    (82)
  • Mexico
    Mexico
    (8)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Canada
    Canada
    (4)
  • Thailand
    Thailand
    (3)
  • Spain
    Spain
    (3)
  • India
    India
    (2)
  • China
    China
    (2)
  • Japan
    Japan
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Egypt
    Egypt
    (2)
  • Vietnam
    Vietnam
    (2)
  • Germany
    Germany
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Norway
    Norway
    (1)
  • Hungary
    Hungary
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Qatar
    Qatar
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Maldives
    Maldives
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Finland
    Finland
    (1)
  • Greece
    Greece
    (1)
  • Italy
    Italy
    (1)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (94)
  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (14)
  • Middle East
    Middle East
    (8)
  • South America
    South America
    (2)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.

AI-generated from the text of customer reviews

Ease of Use and User Experience
Connectivity and Distribution Reach
Customer Service and Support
Customization and Enhancements
Technical Issues and Integration
System Stability and Performance
Innovation and Technology Updates
Account Management and Support
Booking Engine Performance
Reporting and Data Analytics

Looking for specific info?

2

Channel Connect ( WebBeds )

Multi-Property Director of Sales from 100 to 199 room Branded Hotel in Squamish (Canada)

Verified
3 days ago
I like the GDS, IDS, and Booking Engine. the ease to create a booking code for my corporate clients is very friendly.
Country Canada
Multi-Property Director of Sales
Large Hotel
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8

Synxis CRS 2024 review

Distribution Manager from 100 to 199 room Casino in Wheatland (United States of America)

Verified
1 months ago
One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual...
Country United States of America
Distribution Manager
Large Hotel
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10

Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management.

President RevOptimum from 500+ room in

Verified
2 months ago
Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service improvements with the new support portal.
President RevOptimum
X-Large Hotel
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10

I work with Sabre for channel connect

Gm from 200 to 499 room Luxury Hotel in Hong Kong (China)

Verified
2 months ago
I feel we have to feel up a lot of Data dump which really take a lot of time to do this task.
Country China
Gm
X-Large Hotel
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9

Friendly booking engine system for user.

Revenue Analyst from 100 to 199 room Luxury Hotel in Huruvalhi (Maldives)

Verified
2 months ago
SynXis offers a user-friendly platform with a wide range of customizable options for distribution, allowing connections to various global channel.
Country Maldives
Revenue Analyst
Large Hotel
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10

Most efficient system on the market

from 200 to 499 room Branded Hotel in AlUla (Saudi Arabia)

Verified
2 months ago
Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that are here for you every step of the way and always happy to help.
Country Saudi Arabia
X-Large Hotel
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9

Implementation of new properties and channel integrations in CynXis CR

3rd party distribution manager from 100 to 199 room Bed & Breakfast & Inn in Savonlinna (Finland)

Verified
3 months ago
Having, through the years working with Sabre SynXis CR, added several hotels to SynXis, what I value the most is the assignment of an exceptionally professional named implementation manager. All of them have been very professional and solution focused. In addition they have always been available and prompt in responding. They have also demo...
Country Finland
3rd party distribution manager
Large Hotel
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7

Easy to use and helpful when works, sadly the Customer Service when it breaks down is terrible.

Central Reservations Training Manager from 100 to 199 room Luxury Hotel in New York City (United States of America)

Verified
12 months ago
I like that it is thought to be easy to use. The reservation process through NGVA is quick and intuitive. I like that you can now add reservations and it transfers the names and CC info from the original reservation to the next. SynXis CR is easy to use, and it helps a lot when loading information.
Country United States of America
Central Reservations Training Manager
Large Hotel
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10

Sabre/Synxis is best in class!

DVP of Revenue Management from 10 to 24 room Boutique in Shreveport (United States of America)

Verified
12 months ago
Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. The system is stable with almost no interruptions of services.
Country United States of America
DVP of Revenue Management
Small Hotel
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10

Excellent Support, Reliable Product

from 75-99 room Airport/Conference Hotel in Santa Rosa (United States of America)

Verified
12 months ago
The customer service is excellent - agents follow up on tickets diligently. Their team is knowledgeable about connections with 3rd parties. Market managers involved in all tickets to monitor progress and ensure a timely resolution.
Country United States of America
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

by Blanka Dewapura (Oceanid Hospitality Group) on December 21, 2024

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

by Blanka Dewapura (Oceanid Hospitality Group) on December 21, 2024

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

by Blanka Dewapura (Oceanid Hospitality Group) on December 21, 2024

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Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
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