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LoungeUp
4.7 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
LoungeUp
Unranked in Upselling Software
All-in-one platform for guest relationship and hotel operations management to streamline and personalise the guest experience whilst simplifying operational work and increasing the establishment’s revenue.
91% recommended by 262 hotels
D-Edge is popular in Portugal, France, Italy, Indonesia and Czech Republic.
What is D-Edge?
Founded in 2000 | Headquarters in Paris (France) | 571 employees
LoungeUp is a guest relationship and operations management platform designed for hotels to enhance revenue and guest satisfaction through smart data utilization. This software personalizes guest interactions across various communication channels, including emails, SMS, WhatsApp, guest portals, chat, and push notifications, allowing over 3000 properties to streamline their operations. By integrating seamlessly with existing hotel management systems, LoungeUp helps properties efficiently manage guest communications, automate tasks, and offer a tailored experience, ultimately fostering guest loyalty and boosting operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of D-Edge products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
D-Edge Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
D-Edge Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by D-Edge
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
D-Edge's Provided Description:
"LoungeUp by D-EDGE is a guest relationship and operations management platform designed for hotels to increase their revenue and improve their guest satisfaction through the smart use of data. This platform allows more than 3000 properties to personalise interactions with guests across all communication channels (e-mails / SMS / WhatsApp / guest portal / chat / push notifications...)."
FAQs
Capabilities
Accompany your guests throughout their journey
Accompany your guests throughout their journey
LoungeUp collects, organises and enriches guest data to create a unique and tailored experience. Communicate with your guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.
Manage all your procedures on a single platform
Manage all your procedures on a single platform
LoungeUp helps guests to easily formulate requests and hoteliers to manage them efficiently. Administrative procedures are sped up and guest requests dealt with more quickly, leaving more time for genuine interactions.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Messaging
Guest Messaging Software
Interact with your guests on all communication channels, increase your revenue and offer an online check-in.
Included:
☑︎ Multi-channel Messaging Hub
☑︎ Registration form
☑︎ Automated campaigns by e-mail, SMS, WhatsApp, chat...
☑︎ Ultra-precise segmentation
☑︎ Translation tool (gueststaff)
☑︎ Ticketing API for task management
☑︎ Conversation Status to quickly view unprocessed requests
☑︎ Included mobile app version of the Messaging Hub for fast guest requests management
☑︎ Message scheduling
Guest App
Hotel Guest Apps
Share your recommendations and sell your services on your guest’s mobile phone
The Guest App is the digital version of your room directory, complete with service order module, interactive map, chat, mobile key module and much more!
It can be accessed directly on your customers' mobile devices (smartphone, tablet, computer), as a download or not, and in as many languages as you like. You can also install it on an in-room tablet.
Guest Profile - Guest Database
Hotel CRM & Email Marketing
The ultimate tool to manage and make use of your guest data
Centralise, structure and make the most of your guest database in order to create effective loyalty campaigns
☑︎ Centralised guest data
☑︎ A refined and enriched database
☑︎ More than just an advanced Cardex
☑︎ Analytics / Dashboard
☑︎ Precise segmentation
Mobile Key
Hotel Keyless Entry Systems
Make your guest journey 100% mobile
Give your guests control over their stay: the guest's phone transforms into a remote that can be used at all times to control their journey, personalise their stay, and access the various facilities in your establishment.
Optimise your reception team's precious time and reduce costs. Let LoungeUp handle room keys, through automated sending and identity verification.
Online Check-in & out
Contactless Check-in
Simplify arrival and departure for your guests
Reduce the time spent on administrative procedures and focus on the guest experience
1. Retrieve information about your guests
2. Sell your services
3. Retrieve information about accompanying guests
4. Get the registration form signed
5. Get a pre-authorisation hold from your guests
Ultra-personalised Marketing Campaigns
Hotel CRM & Email Marketing
Build guest loyalty with customised offers
Send out highly personalised newsletters that are specifically tailored to each guest. Reward your regular guests and build loyalty among those who are not yet regulars.
Personalised and automated upselling
Upselling Software
Generate revenue automatically by offering your guests the services that interest them, before and during their stay. Effortlessly increase guest value while increasing guest satisfaction.
☑︎ Increase guest value
☑︎ Boost your pre-stay upsell
☑︎ Offer personnalised services during the stay
☑︎ Send promotional offers during the stay
☑︎ Room service on mobile or tablet
☑︎ Be responsive to your guests' requests
Hotel Groups' CDP/CRM
Hotel CRM & Email Marketing
Gather your guest data
Consolidate guest data from your various PMSs and other software applications into a single Customer Data Platform that is common to all your establishments.
Rapidly deploy your CDP across all your establishments
D-Edge Reviews Summary
Ease of Use
4.5/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, LoungeUp is the #57 most trending product in the Upselling Software category (out of 65) and the #1602 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreD-Edge’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
D-Edge Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
9
Very practical tool
Responsable Expérience Clients Hôtels Parc Astérix from 100 to 199 room in Plailly (France)
Verified
4 years ago
Complete tool for the hospitality industry, many interesting features, open APIs and a dedicated and responsive team, thank you.
France
France
Responsable Expérience Clients Hôtels Parc Astérix
Large Hotel
10
Excellent tools
Digital Marketing from 5 to 9 room Extended Stay & Serviced Apartment in Cannes (France)
Verified
4 years ago
- tools performance
- Our project manager, Lena, is awesome
- Always improving their products
- Clear and simple to use
France
France
Digital Marketing
X-Small Hotel
- 1
It looks like D-Edge is not recommended by any hotels
Check out the top 10 most recommended D-Edge alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
All-in-one platform for guest relationship and hotel operations management Improve guest satisfaction. Increase your revenue. Enhance productivity. Accompany customers throughout their journey LoungeUp collects, organizes, and enriches guest data to create a unique and tailored experience. Communicate with guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.
Showing all answers to: "What does this product or service do well?"
All-in-one platform for guest relationship and hotel operations management
Improve guest satisfaction. Increase your revenue. Enhance productivity.
Accompany customers throughout their journey
LoungeUp collects, organizes, and enriches guest data to create a unique and tailored experience.
Communicate with guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.
Question:
What differentiates this product or service from the competition?
Answer:
Messaging hub Interact with and support your guests whenever they need, on the channel of their choice. Expertly manage all your interactions on a single screen. Online check-in Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome. Mobile key Digitise your room keys on your guest's mobile phone. Inexpensive and ultra-secure, mobile keys have everything you need to streamline the process for guests and reception alike. CRM Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
Showing all answers to: "What differentiates this product or service from the competition?"
Messaging hub
Interact with and support your guests whenever they need, on the channel of their choice. Expertly manage all your interactions on a single screen.
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
Mobile key
Digitise your room keys on your guest's mobile phone. Inexpensive and ultra-secure, mobile keys have everything you need to streamline the process for guests and reception alike.
CRM
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The best advice I could give to hoteliers that want to use LoungeUp would be to explain clearly their expectations to LougeUp experts so they can help them get the best setup to optimize their operation
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The best advice I could give to hoteliers that want to use LoungeUp would be to explain clearly their expectations to LougeUp experts so they can help them get the best setup to optimize their operation
Recommended by
Nicolas Chavanes
Director Technical Partner Success
@
Mews
Nicolas Chavanes
Director Technical Partner Success
@
Mews
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Support
Unverified
D-Edge has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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