LoungeUp

Ranked 16 (out of 54) in Upselling Software

Upselling Software

All-in-one platform for guest relationship and hotel operations management to streamline and persona...

Ratings Snapshot

Certificate of Excellence
Read 2 reviews
95%
Recommend
HTR Score icon
HT SCORE
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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LoungeUp has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #16 out of 54 in Upselling Software

Ease of Use
4.5/5
ROI
5.0/5
Implementation
4.0/5
Customer Support
5.0/5
Verified Customer Support

LoungeUp’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Vacation Rentals & Villas 1 verified reviews
    100%
    1 verified reviews

LoungeUp Overview

Top Alternative: Oaky

LoungeUp Overview

LoungeUp is a guest relationship and operations management platform designed for hotels to increase their revenue and improve their guest satisfaction through the smart use of data. This platform allows more than 3000 properties to personalise interactions with guests across all communication channels (e-mails / SMS / WhatsApp / guest portal / chat / push notifications...).

About LoungeUp

Founded in 2011 | Headquarters in Paris France | 20 employees

LoungeUp is a guest relationship management and internal operations platform dedicated to the hospitality industry. The solution is designed to simplify and pe...

Integrates with

  • Housekeeping Software
  • Property Management Systems
  • Contactless Check-in
Browse integrations (29 verified)

Pros & Cons

Like 95% recommend

Digital Marketing from Vacation Rentals & Villas

- tools performance - Our project manager, Lena, is awesome - Always improving their products - Clear and simple to use

Responsable Expérience Clients Hôtels Parc Astérix from Other

Complete tool for the hospitality industry, many interesting features, open APIs and a dedicated and responsive team, thank you.

Responsable Expérience Clients Hôtels Parc Astérix from Other

Improvements on the aesthetic / UX side of the customer portal and emails could be considered. for example: interactive photo gallery, more modularity in the design of the customer page, more modern clickable buttons and...

Digital Marketing from Vacation Rentals & Villas

Nothing to add. Every tools we use at lounge up is great. Can't wait for the next product to come on the market

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

All-in-one platform for guest relationship and hotel operations management Improve guest satisfaction. Increase your revenue. Enhance productivity. Accompany customers throughout their journey LoungeUp collects, organizes, and enriches guest data to create a unique and tailored experience. Communi...

by Nicolas Chavanes (Mews) on December 09, 2021

Question:

What differentiates this product or service from the competition?

Answer:

Messaging hub Interact with and support your guests whenever they need, on the channel of their choice. Expertly manage all your interactions on a single screen. Online check-in Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome. Mobile...

by Nicolas Chavanes (Mews) on December 09, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The best advice I could give to hoteliers that want to use LoungeUp would be to explain clearly their expectations to LougeUp experts so they can help them get the best setup to optimize their operation

by Nicolas Chavanes (Mews) on December 09, 2021

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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Multi-Prop Management

4/5 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • France

2 Verified LoungeUp Reviews

Likelihood to Recommend
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This vendor is 98% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.

October 20, 2021

LoungeUp Review: Very practical tool

Responsable Expérience Clients Hôtels Parc Astérix from Other in Plailly (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Complete tool for the hospitality industry, many interesting features, open APIs and a dedicated and responsive team, thank you.

What do you dislike or think could be improved?

Improvements on the aesthetic / UX side of the customer portal and emails could be considered. for example: interactive photo gallery, more modularity in the design of the customer page, more modern click...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

September 21, 2021

LoungeUp Review: Excellent tools

Digital Marketing from Vacation Rentals & Villas in Cannes (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- tools performance - Our project manager, Lena, is awesome - Always improving their products - Clear and simple to use

What do you dislike or think could be improved?

Nothing to add. Every tools we use at lounge up is great. Can't wait for the next product to come on the market

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Implementation fee
Monthly subscription (/room/month)

Recent News & Content

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Popular LoungeUp Integrations

View all (29 LoungeUp Integrations)