Review of Smart Host GmbH

6
Booking tool wasn't for us, email marketing is OK but could be improved
Marketing und Grafikdesign from 1 to 4 room Bed & Breakfast & Inns in Pichl (Austria)
Verified
6 months ago
What do you like most?
Personal contact and quick processing of questions or concerns by phone and email. Precise analysis of the campaigns sent and statistics in the dashboard.
What do you dislike or think could be improved?
I can only rate the email marketing here, as we don't use the other functions. The direct booking tool is certainly great for classic hotels, but for us as a chalet village it is unfortunately impractical and rather difficult to adapt to our business. Regarding the email marketing tool, I can say that I find the new selection of recipients a bit tedious - it would be great if you could also use the recipient selection from previous newsletters instead of entering everything again and again. Unfortunately, the newsletter's modular system crashes from time to time: when pasting copied text, the formatting is often not adopted, and typing text is very halting and slow. Bullet points cannot be formatted optimally either. The mobile view of image-text elements is often not so nice for my taste, although it would be fine in the desktop view. Image frames and general spacing are very difficult to set correctly, and often don't quite fit on mobile either. Overall, the design is rather limited and some bugs still need to be fixed, but for our purposes it is currently sufficient.
3.0
Average
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
. from Smart Host GmbH replied
Vielen Dank für euer Feedback! Eure Anmerkungen nehmen wir ernst und arbeiten kontinuierlich daran, das Produkt und die Benutzerfreundlichkeit zu verbessern. Wir können gerne zeitnah einen Termin vereinbaren, um über Möglichkeiten für eine optimierte Nutzung zu sprechen und euch in dem Zuge auch über neue Funktionen im Kampagnenmodul zu informieren.